Reviews for Hilderstone Hall Care Home

"Hilderstone Hall is my mum's home now. It was a difficult decision for our family to make; to place my mum into the care of others but we were struggling to meet her needs and she needed more care than we were able to provide. We chose Hilderstone Hall because we liked the Manager and the atmosphere of the home immediately just felt right. We made the right decision. The staff have become like family. They are so very kind, conscientious and hardworking, and importantly have been the same people over the past 15 months. There is a lot of laughter and good cheer and the decor is that of a fancy hotel! My mum is very happy and settled and has made friends. We can drop in anytime of day or night and are always welcome."

"Fantastic caring staff my Dad is very settled and happy. They accommodate his specific requests and facilitate regular communication for all of family The building and gardens provide a beautiful serene environment to sit and watch the birds and changing of the seasons and is equally as beautiful indoors the lounges and dining rooms are spacious and comfortable."

"Overall I'm impressed with Barchester HQ and Hilderstone Hall. Polite and professional staff, nice home in pleasant grounds. Proactive engagement from initial enquiry through to moving in and now with ongoing care. Lots of interactive activities and the staff get to know those in their care is very apparent. There'll always be some issues, it goes with the territory, but I've found the staff to be forward leaning and helpful and my Aunt appears settled and happy and cared for, which is something we are obviously pleased with. Thank-you"

"Called to see my sister today who has dementia, straight away I was greeted with a smile and when I said who I was here to see she said 'ohh birthday girl today', what a lovely touch! Then another lady said 'oh yes she's up, dressed and ready for her birthday do you know where to go?' There was a balloon and a banner on her bedroom door and they said the chef was baking her a birthday cake. I then met a carer, what a lovely caring person, and another, both so pleasant and really interacted with my sister. She also speaks highly of another one of the other carers. I really can't praise Barchester Hilderstone Hall and the wonderful staff enough. It's not nice having to put a family member in a home but I feel so happy knowing that she's cared for and so well looked after. Thank you, thank you, thank you for the amazing work you do!"

We visited the lovely and very homely Hilderstone Hall with a view to securing a placement for our Father. We were met with such a warm and friendly welcome and were greeted with the beautiful voices of Biddulph male voice choir. The rooms were to a very high spec, with a very homely feel in stunning and peaceful surroundings and the staff were very engaging and attentive towards the residents. Sadly my father's dementia care needs could not be met by the home but the Manager, Melanie Fenton went above and beyond to support me, often outside of her normal work hours and taking the time to email me to check on my Dad and our search for the right home. If things had been different with my Dad, I wouldn't have hesitated to move him to Hilderstone Hall, as such I wouldn't hesitate in recommending the home to others.

Review Ratings: Overall Experience : Excellent
Facilities : Excellent
Care / Support : Excellent
Cleanliness : Excellent
Treated with Dignity : Excellent
Food & Drink : Excellent
Staff : Excellent
Activities : Don't Know
Management : Excellent
Safety / Security : Excellent
Rooms : Excellent
Value for Money : Excellent

"Undoubtedly, a well above average experience, especially in view that is based on a comparison with a previous care home (residential) for which I paid the same amount. All staff, management, nurses, carers etc. pass the test with flying colours with the exception of one individual which I am not allowed to mention but should not be employed in this superb establishment but should be sacked."

"Mum has lived at Hilderstone Hall Nursing Home for the past 18 months as a resident and the last few weeks in Memory Lane. The care from all staff has been outstanding. The warmth, kindness and quality of care is excellent and I always felt I could pop in anytime to see Mum. Mum participated in events, meals out and celebrations at the home and always had a smile. Mum kept thanking me for choosing Hilderstone Hall."

"My father and I visited 2 of the residents, one of whom was an old University friend of my father. We received a warm welcome from all of the staff at the home and they kindly arranged for us to join the resident for lunch. The lunch was very good and it was nice to be able to have more time to chat."

"I have been a resident in Barchester Hilderstone Hall Care Home for six months. During that time, I have received excellent care and treatment for all my medical and physical conditions, together with kindness, respect and good humour. The staff have obviously received good training and respond well to all of my requests for assistance. The visiting doctor, nurses and physiotherapist have also provided me with good treatment and care. My daughter is also a resident here as she was diagnosed with Alzheimer's years ago. She has received similar good care and treatment. The accommodation is very comfortable, spacious and well cared for by the staff. The food is well prepared with suitable choices. The monthly residents' meeting provides an opportunity for discussion of suggestions and they received responses and some appropriate action. With such a wide range of physical and mental disabilities, I appreciate the organising of appropriate activities presents many difficulties. However, the programme of individual and small group activities for games, artwork with paints and felt pens and cookery preparation etc. has improved. The musical programme with outside performers has been well appreciated."

"Living alone and unable to care for myself after having hip revision surgery, I chose to come here for respite care until I felt safe enough to go home. My stay has been a pleasure - due to the caring nature of every member of staff who has treated me with dignity, understanding and respect. The environment is lovely and good for walking rehabilitation."

"Everyone employed here, and I mean everyone, is so friendly, helpful and caring, nothing is too much trouble. All being patient, caring and understanding. It just takes a smile to make you feel good and I have received plenty of those, especially if I am having a bad day. The last place I ever wanted to be was in a care home. Things happened so suddenly after I unexpectedly lost my husband, we had been together for more than sixty years. I am happy and content here."

"Barchester Hilderstone Hall is a godsend for my mum, my family and me. The staff are very kind, caring, professional and provide a genuine home-from-home environment for elderly people. My mum did not want to come into care and me and my family did not want it either. However, the outstanding care given has enabled her to settle well and for us, as a family, to feel reassured that she is in the best place. Thank you everyone."

"My family and I would like to say a big thank you to all the staff at Hilderstone Hall for their hard work in caring for my wife, restoring her confidence and returning her sense of humour enabling her to return home. My family and I appreciate all the hard work carried out at the home and wish you all the best for the future keep up the good work much appreciated."

"I was very impressed with the whole experience of having someone I loved being in care. The staff were excellent and the rooms were always clean and pleasant. The activities were of good interest and varied. One of the staff helping with activities formed a good relationship with my friend and always listened to her. I would have no hesitation recommending Barchester Hilderstone Hall and my experience was a comfort for someone I loved."

Lovely setting, really welcoming, dad can’t believe his luck such good food served at regular intervals.
Friendly staff who really care out the residents and the entertainment is unbelievable, something for everyone

"It is always a pleasure to visit the home. There is always a pleasant atmosphere, and the staff are always very welcoming."

"My sister, who has advanced dementia, is obviously very well cared for and is included in activities. I always find the staff kind, caring and understanding of me as well as her! I can't fault the care, and I would recommend Hilderstone Hall to anyone."