Reviews for Emily Jackson House Care Home

"My Mother was bought to the Emily Jackson during the beginning of the lockdown, which meant that sadly she couldn't have any visitors for sometime. This was very confusing for Mum as she has dementia. Me and my family were so worried about her, she wasn't eating much and was losing weight too. However, she has now been at the Emily Jackson for 11 months and has gained weight and has settled in. The staff are so kind and caring, despite the different challenges they have to face on a daily basis. Mum's always involved in different activities at the home, whether it's chair exercises, painting, singing and dancing to name just a few, and they made a huge effort when it was my parent's 67th Wedding Anniversary in July. The staff set up a table in the gardens with a beautiful cake and refreshments for our family. They even put a canopy of balloons over the sunshade."

Sarah T
carehome.co.uk rating: 4.08 out of 5

"This home is steadily improving. The staff are very welcoming and both residents and relatives are treated with respect. It is particularly pleasing to see a growing range of activities being offered that are differentiated according to need."

M D
carehome.co.uk rating: 4.08 out of 5

"We had the most wonderful time at the home. Four members of staff, in particular, have looked after Mum so well. I cannot praise the home and staff enough."

A S
carehome.co.uk rating: 5.00 out of 5

"Emily Jackson House Care Home is a wonderfully friendly and caring home. Everyone is so helpful and cares for their residents in a loving and caring way. The food is excellent too!"

Linda H
carehome.co.uk rating: 4.92 out of 5

"My mum has lived here for two years now. Staff are kind, caring and attentive."

Dannielle J
carehome.co.uk rating: 5.00 out of 5

"Great security with members of staff needed for entry/exit. The staff were very friendly and great care was given to residents. Always very clean and the staff are always available when needed."

Ian H
carehome.co.uk rating: 5.00 out of 5

"I would like to congratulate the team at Emily Jackson for their expertise in handling people with Dementia and for the excellent way they have welcomed my mum and dad into their home. My dad suffers from Alzheimer's and my mum has dementia. From the moment they arrived, we knew they were in the hands of experts. The team created a beautifully calm environment with respectful, strong communication techniques. They quickly got them into a routine - creating a sense of occasion in the lunchtime dining experience with white table cloths and non-alcoholic red and white wine and a menu choice served with silver domes! My parents genuinely believe they are going out to lunch every day. As a result, they are never in their room - always sitting in the comfortable social areas and mixing with others. There are so many activities to keep them stimulated - making them instantly feel part of a family. Every thought is put into their personalities and how to build trust. Well done!"

Sally W
carehome.co.uk rating: 4.92 out of 5

"Barchester Emily Jackson House Care Home was chosen by me and my family largely on the atmosphere in the home, which, in my opinion, is generated mainly by the staff. In the four months my wife has been in your home receiving end-of-life care, I am sure that choosing Emily Jackson has proved a correct decision. During that time, I have tried to find a member of staff who is neither helpful nor caring, but I have failed! Keep up the good work."

Christopher C
carehome.co.uk rating: 4.50 out of 5

"We placed our father in the care of Emily Jackson in Sevenoaks after he became very frail due to ongoing small strokes and we could no longer meet all his needs at home. Unfortunately, after rallying initially, he started to decline again and was only in the home for about 5 or 6 weeks in total before he sadly passed away. However, in that time we found the nursing and caring staff to be kind, caring and patient. They also extended that care to us as a family and they helped make what was a very upsetting time a little more bearable. From our experience, we would recommend Emily Jackson to anyone who needs this level of full-time nursing care."

Sarah S
carehome.co.uk rating: 5.00 out of 5

"I took my husband to Emily Jackson last May with dementia and some aggressive behaviour which meant I was no longer able to look after him at home. The care he received immediately was amazing. They coped with his aggression and he was able to join in many of the activities. He enjoyed the food which is of a very high standard. In the last few months he has needed more care and it was not lacking. He then stopped eating and despite all efforts, he passed away a few days ago. I cannot thank the staff and management enough for the time he was with them and would recommend Emily Jackson to anyone."

Ann H
carehome.co.uk rating: 5.00 out of 5

"My father was brought to Emily Jackson House in June 2021. He had been very ill in hospital and had stopped eating and drinking. We were told that this would be palliative care and he was unlikely to last for more than a couple of weeks. However, due to the care and kindness shown by the staff and management at Emily Jackson House, dad started eating and drinking. Despite his Parkinson's and Dementia he was soon sitting up again and joining other residents in the home for mealtimes and activities. Sadly, dad passed away in January 2022 but the treatment and care he was given even in his final days was amazing. In addition, the kindness shown to the family during this difficult time was incredible. Whilst losing dad was very sad we felt lucky to have that extra time with him and know that he was happy and well looked after. Thank you to everyone at Emily Jackson House for everything you did for Dad."

Karen C
carehome.co.uk rating: 5.00 out of 5

"My stepmother was admitted a week ago and the improvement has been unbelievable in her general health, appearance and happiness. I hope she can remain here with the care of the excellent staff."

Phil S
carehome.co.uk rating: 4.67 out of 5

"My nan went to live at Emily Jackson and I was really upset but I’m happy now because my nan is happy there, her room is really nice and the staff are friendly, it’s nice and clean and the garden is so pretty. I love going to visit my nan and I know she is safe and well looked after at Emily Jackson."

Hermione J
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law suffers from dementia and loves it at Emily Jackson House, she was extremely reluctant to go at first and this week was very upsetting for her and the family but she settled in almost straight away due to the staff there being so kind and caring. She is treated with respect and individuality. Emily Jackson kept us updated and reassured us during Covid and lockdown. Emily Jackson is extremely clean, beautiful garden, extremely well managed, care staff are kind and professional, food is fabulous and activities are amazing! Nothing is too much trouble for staff at Emily Jackson and I couldn’t recommend a better home. Very happy my mother-in-law is there."

Steven W
carehome.co.uk rating: 5.00 out of 5

"My mum has dementia, the staff are brilliant with her. She loves being involved in dancing and singing activities. She settled in nicely all due to the staff being so friendly and caring. Thank you Emily Jackson House for making my mum happy again. Can't recommend this care home enough."

Sarah C
carehome.co.uk rating: 5.00 out of 5

"I've never seen a team so hardworking and so passionate like the team of Emily Jackson House. My uncle only been here for three weeks but he has made so much progress already. The staff are all involved in making sure the residents are entertained and the exercises they provide are quite a bonus. I'm glad we made the right decision to admit my uncle here. It's very reassuring to know that he's looked after by the staff who are very kind and caring."

M L
carehome.co.uk rating: 5.00 out of 5

"The staff, along with all the support staff, have been amazing during the lockdown. They are enabling us to communicate remotely with my elderly mother-in-law and enabled her priest to speak to her. They have all been wonderful, the activities team facilitate video calls twice weekly. They are all being wonderful."

Sarah R
carehome.co.uk rating: 4.92 out of 5

"Mum went to Emily Jackson House from the hospital due to diabetes breakdown. The care, nursing and all-round goodness from the home saved mum her dignity and great fun to be with. Her last day she had her hair one, got fully involved in the fun activity and enjoyed her evening meal. Mum suffered a big stroke when the staff assisted her and they cared for her all the way as the stroke took hold of her. For Mum's last months Emily Jackson had enabled Mum to live here to the full."

Trevor B
carehome.co.uk rating: 5.00 out of 5

"Mum had an absolute 'ball' while at Emily Jackson House. The staff were so kind and caring and met all her needs while allowing Mum to maintain her dignity. The activities that Emily Jackson House organise for their residents were a great hit for Mum and she always enjoyed the friendship and fellowship at these gatherings."

Marion C
carehome.co.uk rating: 5.00 out of 5

"I have enjoyed my stay here. The staff have been very good, caring and helpful. The food has been excellent. I have enjoyed all my meals etc. The entertainment has been very good and enjoyable."

R S
carehome.co.uk rating: 5.00 out of 5

"My experience with Emily Jackson House was excellent. The food that was provided was more than excellent. Staff very nice, friendly, helpful, fantastic. Management very welcome and helpful, making me feel at home."

M B
carehome.co.uk rating: 5.00 out of 5

"My sister arrived at Emily Jackson in a confused and agitated state. This has been addressed in conjunction with the mental health team. We are pleased that she appears more relaxed and happy as a result of additional medication and better nutrition."

Andrew W
carehome.co.uk rating: 3.82 out of 5

"My father came into the home in October 2023. At the time, he was quiet and withdrawn. He is now a changed man, he is happy most of the time, his care has been excellent and compassionate, as he is blind as well as diabetic."

B O
carehome.co.uk rating: 5.00 out of 5

"Excellent care home. My husband was taken to Emily Jackson Care Home over Christmas from hospital. He was in a bad way. Since living at the care home he has been looked after very well and has improved a lot. The carers and staff really do care."

Kathleen S
carehome.co.uk rating: 5.00 out of 5

"The staff are polite, kind and considerate. Management can not fault, always willing to help promptly."

J P
carehome.co.uk rating: 5.00 out of 5

"My husband has been a resident in this care home for nearly a year. In that time, he has definitely improved in his social skills, speech, attitude and sociability. This is all due to the excellent care he has received. He has enjoyed the activities and a few trips, made some new friends and tells me he is happy and more content."

P B
carehome.co.uk rating: 4.92 out of 5

"My mum stayed at Emily Jackson House Care Home for respite care and enjoyed the friendliness of the staff, the food and activities. Overall a positive experience and would recommend anyone needing respite service to do the same."

K W
carehome.co.uk rating: 4.92 out of 5

"I am very pleased with the care my mum is receiving. Her room is clean and well maintained. The chef is very good at considering my mum's meal requirements being vegetarian. The staff are caring and sensitive to my mum's needs. The activities staff have worked hard to encourage my mum to get involved. So thank you."

Jo E
carehome.co.uk rating: 4.67 out of 5

"The staff at Barchester Emily Jackson House Care Home were so kind and supportive to my mother. She arrived after falling in her flat and was confused and often difficult with the staff. The staff were wonderful at encouraging her to participate in activities and to make her feel part of the family there. My mother became ill in November and again, the staff were fantastic in the care they showed my mother and the support they gave me and my family during this very difficult period. The nursing staff were particularly good at explaining what was happening and were very kind with her throughout. I cannot thank them enough for all they did!"

Angela N
carehome.co.uk rating: 5.00 out of 5

"Very pleasant facility. From my first visit, I was met at reception with a kind and polite welcome. Nice, clean environment. All nursing staff are kind, friendly and professional. My father looks very well taken care of. He is all neat and well-kept. His room is always clean and tidy. Nurse to patient ratio is good. Pleasant environment for patients and relatives."

Funmi O
carehome.co.uk rating: 5.00 out of 5

"Mum has been at Barchester Emily Jackson House Care Home for a few years now since moving from another home. Her well-being has significantly improved during her time there and for the first time in many years, she seems happy. The staff seem to really understand her and her needs which I'm grateful for."

Jason B
carehome.co.uk rating: 3.92 out of 5

"I am happy to see my father thriving in Barchester Emily Jackson House Care Home after a very difficult period trying to find somewhere he could settle. The staff are kind, responsive and friendly. Organised activities are increasing but there's no pressure for those (like my father) who sometimes would rather relax with a newspaper or the TV! The best recommendation I can give is that after eighteen months in the home, he looks as healthy as he has in years and is settled and peaceful. Thank you to everyone at Emily Jackson."

Jeremy L
carehome.co.uk rating: 5.00 out of 5

"My mum spent September 2024 at Barchester Emily Jackson House Care Home to undergo an NHS Continuing Healthcare Assessment. It was our family's first experience of a care home and we were very anxious. Mum had complex needs, had suffered a stroke and was in late stage dementia and had trouble communicating. We needn't have worried. The staff were amazing from the start. They were very respectful, compassionate and attentive to both her and to the other patients. One nurse, in particular, was good. Mum had been in hospital for over a month before going to the home and the staff/resident ratio was much higher at the home. Communication was excellent: they were always able to give us details about how Mum was getting on and they contacted us promptly to let us know if there were any issues in her care."

B R
carehome.co.uk rating: 3.50 out of 5

"The home has made a huge difference to my father's last few months with us. He was in a poor state when he arrived and they dramatically improved his quality of life. The ward nurse was so kind and supportive. Thank you."

G B
carehome.co.uk rating: 5.00 out of 5

"My sister was Barchester Emily Jackson House Care Home for palliative care on 19/08/2024. In that short period, she was treated with respect and courtesy. All staff were friendly and polite. Being a private person, she did not wish to participate in the various social activities provided. This view was respected and adhered to. The care that she received in the final hours of her life was excellent and peaceful."

Murray F
carehome.co.uk rating: 4.91 out of 5

"Mum was placed with Emily Jackson for 4 weeks following a long spell in hospital. Staff were kind and attentive. They took time to support us and listen to our concerns. All staff in whatever role showed attention to detail and thoroughness - all with steady compassion. The facilities are excellent so Mum was very comfortable."

C N
carehome.co.uk rating: 4.83 out of 5

"Thank you so much to all the lovely and caring staff. You cared for Mum so wonderfully well. You cared and visited her at home beforehand and so quickly once she was referred. You were kind and respectful at all times. I loved how welcoming I was in the home at any time. I loved that me and Dad could have lunch with Mum on a Sunday. The food was really delicious. The medical attention she needed she to and was cared for beautifully at the end."

Anna S
carehome.co.uk rating: 4.83 out of 5

"Very happy with the service and the staff are always happy and helpful."

Charlie M
carehome.co.uk rating: 5.00 out of 5

"Absolutely fantastic, staff are excellent. Management is excellent. My dad is being well looked after and since he's been in here it's the happiest we've seen him in a long time. So we know he's being taken care of which we are very happy about."

R L
carehome.co.uk rating: 5.00 out of 5

"Barchester Emily Jackson House Care Home has been fantastic - very caring and helped my dad enormously since coming from hospital. Thank you so much."

M J
carehome.co.uk rating: 5.00 out of 5

"Emily Jackson House is an excellent nursing home, and they have provided excellent and personalised care for my father, who recently moved from another care home. He is treated with kindness and dignity and is already sharing more enjoyment in life than before."

Deborah H
carehome.co.uk rating: 5.00 out of 5

"Well-run home. Very good facilities. Attentive staff. Very disabled guests but carefully attended to."

Susan H
carehome.co.uk rating: 4.50 out of 5

"We have been delighted by the friendly and professional care which Mother has received at Emily Jackson House. All the staff have gone out of their way to make her feel welcome and to help her settle in quickly. The range of activities entertains all the residents and we are so pleased to have found somewhere in the middle of Sevenoaks which welcomes visitors so readily."

A M
carehome.co.uk rating: 4.75 out of 5

"I visited a friend who I had recommended to Emily Jackson House Care Home following excellent care received by my mother, a few years ago. My friend was in a nice sunlit room with en-suite facilities and said she felt very happy with the welcome and kind attention she had received since living here, following major surgery which meant she could not live at home for a while. In fact, she told me that the chef had visited her personally in light of her current eating difficulties to make sure she was fed appropriately to her health problems. The home had recently been refurbished to a high, light and modern standard, not at all like other care homes I have visited and I am confident she will receive the same appropriate care and attention my mother did."

Linda B
carehome.co.uk rating: 4.50 out of 5

"The home has been remarkable, taking my mum from a very distressed state to a happy reassured state of mind. She has been very well cared for, physically, emotionally and medically. The nursing care has been amazing with them stabilising her diabetes. My mum is a complex case with dementia, diabetes and C.O.P.D and she is now comfortable and settled."

C H
carehome.co.uk rating: 4.83 out of 5

"From the first contact which was by telephone from Canada, the service was unfaultable. When I came to Emily Jackson House in person the carers were all very amenable, kind and caring. It was such a relief to see that my godmother was in good hands. Also, the premises are lovely, beautiful gardens, freshly painted exterior and interior. Good view out my godmother's window. All the staff I encountered were friendly and helpful. Thank you so much."

Cecily M
carehome.co.uk rating: 5.00 out of 5

"I found Emily Jackson to be a caring home overall. The staff were friendly, very helpful. The food was generally good and varied."

Jean W
carehome.co.uk rating: 4.25 out of 5

"We used the home for two weeks respite care for my husband who is 92, has dementia and is doubly incontinent and bed bound. The home tried to get him to the dining room in a wheelchair, to make it easier to help him eat until he developed a bedsore, after which he had to stay in bed. We liked the friendly warm atmosphere in the ward and the dedicated staff. The stay started badly when the essential lift was not working best part of the day and this happened twice more when we visited."

T G
carehome.co.uk rating: 4.50 out of 5

"My mother had a long stay in hospital. Eventually, we managed to get her into this home. Unfortunately, she was only there a few days. The days she spent there she changed from a sad person to a happy, relaxed, not scared person. All due to the staff's care and attention that they gave her."

Janet L
carehome.co.uk rating: 5.00 out of 5

"Emily Jackson House Care Home is a nice nursing home. It's always clean especially Mon-Fri. Care is good but sometimes not as good at the weekends. What would be good would be more activities and more days out. More stimulation for some of the residents including outings, shopping etc would be beneficial to a lot of the residents!"

Helen K
carehome.co.uk rating: 3.58 out of 5