Reviews for Emily Jackson House Care Home

"I would not recommend Emily Jackson home at all. There is very little care or compassion for the residents upstairs at the home, I believe this is all because of the management, especially the main manager. He didn't have any compassion for us as a family and clearly, some of the residents receive the same, if they seem to be harder work. The smell hits you every time you step out of the lift. My dad would be left days without being changed and weeks without being showered as he declined but given he has dementia this was most days. Dementia specialists they definitely are not. We worried every day about his care, arriving sometimes to find his feet black with dirt, walking around wet. Our visits were just to do his self-care He has been lucky enough to move and the difference is amazing. He is showered daily, clean, clothed, treated like a human being, being shown care within the first week. I believe the previous manager was amazing but this manager leaves a lot to be desired."

K B
carehome.co.uk rating: 2.00 out of 5

"I would not recommend Emily Jackson home at all. There is very little care or compassion for the residents upstairs at the home, I believe this is all because of the management, especially the main manager. He didn't have any compassion for us as a family and clearly, some of the residents receive the same, if they seem to be harder work. The smell hits you every time you step out of the lift. My dad would be left days without being changed and weeks without being showered as he declined but given he has dementia this was most days. Dementia specialists they definitely are not. We worried every day about his care, arriving sometimes to find his feet black with dirt, walking around wet. Our visits were just to do his self-care He has been lucky enough to move and the difference is amazing. He is showered daily, clean, clothed, treated like a human being, being shown care within the first week. I believe the previous manager was amazing but this manager leaves a lot to be desired."

K B
carehome.co.uk rating: 2.00 out of 5

"My sister was Barchester Emily Jackson House Care Home for palliative care on 19/08/2024. In that short period, she was treated with respect and courtesy. All staff were friendly and polite. Being a private person, she did not wish to participate in the various social activities provided. This view was respected and adhered to. The care that she received in the final hours of her life was excellent and peaceful."

Murray F
carehome.co.uk rating: 4.91 out of 5

"My sister was Barchester Emily Jackson House Care Home for palliative care on 19/08/2024. In that short period, she was treated with respect and courtesy. All staff were friendly and polite. Being a private person, she did not wish to participate in the various social activities provided. This view was respected and adhered to. The care that she received in the final hours of her life was excellent and peaceful."

Murray F
carehome.co.uk rating: 4.91 out of 5

"From the first contact which was by telephone from Canada, the service was unfaultable. When I came to Emily Jackson House in person the carers were all very amenable, kind and caring. It was such a relief to see that my godmother was in good hands. Also, the premises are lovely, beautiful gardens, freshly painted exterior and interior. Good view out my godmother's window. All the staff I encountered were friendly and helpful. Thank you so much."

Cecily M
carehome.co.uk rating: 5.00 out of 5

"I found Emily Jackson to be a caring home overall. The staff were friendly, very helpful. The food was generally good and varied."

Jean W
carehome.co.uk rating: 4.25 out of 5

"We used the home for two weeks respite care for my husband who is 92, has dementia and is doubly incontinent and bed bound. The home tried to get him to the dining room in a wheelchair, to make it easier to help him eat until he developed a bedsore, after which he had to stay in bed. We liked the friendly warm atmosphere in the ward and the dedicated staff. The stay started badly when the essential lift was not working best part of the day and this happened twice more when we visited."

T G
carehome.co.uk rating: 4.50 out of 5

"My mother had a long stay in hospital. Eventually, we managed to get her into this home. Unfortunately, she was only there a few days. The days she spent there she changed from a sad person to a happy, relaxed, not scared person. All due to the staff's care and attention that they gave her."

Janet L
carehome.co.uk rating: 5.00 out of 5

"Emily Jackson House Care Home is a nice nursing home. It's always clean especially Mon-Fri. Care is good but sometimes not as good at the weekends. What would be good would be more activities and more days out. More stimulation for some of the residents including outings, shopping etc would be beneficial to a lot of the residents!"

Helen K
carehome.co.uk rating: 3.58 out of 5

"My mother has been a resident for two years. She can be extremely difficult but the staff have always treated her with kindness and respect."

Paul E
carehome.co.uk rating: 4.33 out of 5

"I am an ex-neighbour and friend of an 88-year-old resident and have been visiting twice weekly for over a year. Staff are extremely friendly and willing and in general, my friend is being cared for very well. For the cost of her stay - I do query the lack of staff sometimes to give higher quality of cleaning, getting her up earlier - but otherwise, I feel she is in an excellent environment."

L H
carehome.co.uk rating: 4.18 out of 5

"Very pleased that respite care could be provided at relatively short notice over the Xmas period. Staff were all friendly and responsive to mums dementia care needs, good menu variety and wine with lunch seemed popular."

A C
carehome.co.uk rating: 3.67 out of 5

"My father recently died whilst residing at Emily Jackson and I would like to say that although the whole experience was very sad for us as a family, that Emily Jackson staff were excellent. They were extremely kind and caring and professional. They kept my dad very comfortable in his last week once he had returned from hospital to receive and end of life care. He was well looked after as were we. Thank you so much to all the staff at Emily Jackson we will miss you."

Vicki B
carehome.co.uk rating: 4.50 out of 5

"I visited a friend who I had recommended to Emily Jackson House Care Home following excellent care received by my mother, a few years ago. My friend was in a nice sunlit room with en-suite facilities and said she felt very happy with the welcome and kind attention she had received since living here, following major surgery which meant she could not live at home for a while. In fact, she told me that the chef had visited her personally in light of her current eating difficulties to make sure she was fed appropriately to her health problems. The home had recently been refurbished to a high, light and modern standard, not at all like other care homes I have visited and I am confident she will receive the same appropriate care and attention my mother did."

Linda B
carehome.co.uk rating: 4.50 out of 5

"My mother is a high need dementia resident. She transferred from another local home after 3 miserable years and a highly unfavourable assessment. It's been the best thing to happen. The improvement in the quality of her care is immeasurable. Her change in her demeanour is unrecognisable from before. She is much more settled. Her weight has increased. She is always well dressed (even in coordinated colours!). The attention to care provided by the staff is just as you would wish it, but more so having experienced far from satisfactory care previously. The staff always seem to have time for her and for you. If they say they are busy but will be back in 10 minutes, they are as good as their word. They know her needs and they anticipate those needs. I have also evidenced their care plans and been invited to review them. Again not having seen these before I appreciate how professional the level of care being provided. The rooms may not be 5* but are comfortable and practical."

Gill M
carehome.co.uk rating: 4.92 out of 5

"Barchester Emily Jackson House Care Home provided very good step down nursing care to my Dad following a major heart attack. The nursing director is excellent - calm, professional, experienced and kind. The administration manager is also very good. Because my Dad was in Barchester Emily Jackson House Care Home over the summer, there were more agency staff than I would have liked, but the permanent staff were competent and kind."

Paula H
carehome.co.uk rating: 4.00 out of 5

"I am impressed by the level of care the standard of the facilities and the attitude of the staff. Although some of the staff are from an agency, there appears to be an attempt to employ those staff on a constant basis, so that there is generally a continuity in those people who care for my mother."

Robert W
carehome.co.uk rating: 4.33 out of 5

"My husband only spent ten days at Emily Jackson House but in that time they got him up and dressed and into the dining room to be with the other people and to feed himself. This followed a long stay in hospital where he was confined to bed. The staff were kind and encouraging."

Jill T
carehome.co.uk rating: 3.92 out of 5

"My mother stayed for one months convalescents at Emily Jackson House where all the staff were caring courteous and friendly. They were also very aware that residents need time alone to read or watch TV which for my mum was perfect. The menu was very varied and a good choice of simple alternatives if the daily fare wasn't suitable. Good access to tea and water or any drink. The home is in a lovely setting with garden facilities. It's in a quiet setting yet only a few minutes from the town. As a first experience of this kind we as a family were extremely impressed with all that Emily Jackson House had to offer."

Muriel W
carehome.co.uk rating: 4.50 out of 5

"Our mum received the best care possible at Barchester Emily Jackson House. All carers and nurses showed great sensitivity and did all they could to help her feel comfortable and safe. All staff welcomed and supported us as a family. Although mum only stayed 4 days before she died, we felt that she had been in the best possible place. Thank you to all staff at Barchester Emily Jackson House."

Jane H
carehome.co.uk rating: 5.00 out of 5

"Emily Jackson is a life saver. All the staff from manager down to cleaners and especially the carers are welcoming, helpful and cheerful. Mum is looked after extremely well and is very happy. The home keeps me up to date with any issues or problems promptly."

Sally B
carehome.co.uk rating: 4.83 out of 5

"From the first interview in March we have found everybody we have come in contact with have been extremely knowledgeable, helpful and caring. My husband has been unable to do anything for himself and I have found that nothing is too much trouble. The nurses, carers and from the general manager downwards everybody has been hands on. Every patient is special to the carers and everything has been done to make my husband as comfortable and happy as possible. It is a home I would recommend to anybody who needed a nursing home. I believe some residents have been here many years, just as a home this is a place that everybody is made to feel at home."

Pamela S
carehome.co.uk rating: 4.92 out of 5

"I visit my mother on a regular basis and at unexpected times, sometimes early, the middle of the day or evening. Not once have I been given cause for worry or complaint. The staff at all levels are friendly, welcoming and professional. My mother is treated with dignity and her privacy respected. She does not display any signs of being mistreated and responds well to all the staff. The manager of the home visits each room regularly and knows all residents by name, and makes every effort to have a rapport with them."

Frances W
carehome.co.uk rating: 5.00 out of 5

"Dad had many care needs including Parkinsons and dementia and stayed at Emily Jackson for three happy years. Many of the team who work at Emily Jackson have been there for several years and it's obvious that they take great pride in their work and the care they provide to all the residents, which is outstanding. The team at Emily Jackson take time to get to know their residents and anticipate their needs perfectly including the little things that make their days better, such as dietary likes and dislikes and daily habits like quiet time, etc. Visitors are always made very welcome too. Before deciding on Emily Jackson care home, Mum visited all the care homes in the Sevenoaks / Tonbridge / Tunbridge Wells areas, she definitely made the right choice and was so pleased with Dad’s care. Placing a relative is a difficult decision for anyone, but the team at Emily Jackson are truly wonderful and recommended without hesitation - 'thank you' for everything."

Paul E
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident for two years. She can be extremely difficult but the staff have always treated her with kindness and respect."

Paul E
carehome.co.uk rating: 4.33 out of 5

"Dad had many care needs including Parkinsons and dementia and stayed at Emily Jackson for three happy years. Many of the team who work at Emily Jackson have been there for several years and it's obvious that they take great pride in their work and the care they provide to all the residents, which is outstanding. The team at Emily Jackson take time to get to know their residents and anticipate their needs perfectly including the little things that make their days better, such as dietary likes and dislikes and daily habits like quiet time, etc. Visitors are always made very welcome too. Before deciding on Emily Jackson care home, Mum visited all the care homes in the Sevenoaks / Tonbridge / Tunbridge Wells areas, she definitely made the right choice and was so pleased with Dad’s care. Placing a relative is a difficult decision for anyone, but the team at Emily Jackson are truly wonderful and recommended without hesitation - 'thank you' for everything."

Paul E
carehome.co.uk rating: 5.00 out of 5

"I visit my mother on a regular basis and at unexpected times, sometimes early, the middle of the day or evening. Not once have I been given cause for worry or complaint. The staff at all levels are friendly, welcoming and professional. My mother is treated with dignity and her privacy respected. She does not display any signs of being mistreated and responds well to all the staff. The manager of the home visits each room regularly and knows all residents by name, and makes every effort to have a rapport with them."

Frances W
carehome.co.uk rating: 5.00 out of 5

"From the first interview in March we have found everybody we have come in contact with have been extremely knowledgeable, helpful and caring. My husband has been unable to do anything for himself and I have found that nothing is too much trouble. The nurses, carers and from the general manager downwards everybody has been hands on. Every patient is special to the carers and everything has been done to make my husband as comfortable and happy as possible. It is a home I would recommend to anybody who needed a nursing home. I believe some residents have been here many years, just as a home this is a place that everybody is made to feel at home."

Pamela S
carehome.co.uk rating: 4.92 out of 5

"Emily Jackson is a life saver. All the staff from manager down to cleaners and especially the carers are welcoming, helpful and cheerful. Mum is looked after extremely well and is very happy. The home keeps me up to date with any issues or problems promptly."

Sally B
carehome.co.uk rating: 4.83 out of 5

"Our mum received the best care possible at Barchester Emily Jackson House. All carers and nurses showed great sensitivity and did all they could to help her feel comfortable and safe. All staff welcomed and supported us as a family. Although mum only stayed 4 days before she died, we felt that she had been in the best possible place. Thank you to all staff at Barchester Emily Jackson House."

Jane H
carehome.co.uk rating: 5.00 out of 5

"My mother stayed for one months convalescents at Emily Jackson House where all the staff were caring courteous and friendly. They were also very aware that residents need time alone to read or watch TV which for my mum was perfect. The menu was very varied and a good choice of simple alternatives if the daily fare wasn't suitable. Good access to tea and water or any drink. The home is in a lovely setting with garden facilities. It's in a quiet setting yet only a few minutes from the town. As a first experience of this kind we as a family were extremely impressed with all that Emily Jackson House had to offer."

Muriel W
carehome.co.uk rating: 4.50 out of 5

"My husband only spent ten days at Emily Jackson House but in that time they got him up and dressed and into the dining room to be with the other people and to feed himself. This followed a long stay in hospital where he was confined to bed. The staff were kind and encouraging."

Jill T
carehome.co.uk rating: 3.92 out of 5

"I am impressed by the level of care the standard of the facilities and the attitude of the staff. Although some of the staff are from an agency, there appears to be an attempt to employ those staff on a constant basis, so that there is generally a continuity in those people who care for my mother."

Robert W
carehome.co.uk rating: 4.33 out of 5

"Barchester Emily Jackson House Care Home provided very good step down nursing care to my Dad following a major heart attack. The nursing director is excellent - calm, professional, experienced and kind. The administration manager is also very good. Because my Dad was in Barchester Emily Jackson House Care Home over the summer, there were more agency staff than I would have liked, but the permanent staff were competent and kind."

Paula H
carehome.co.uk rating: 4.00 out of 5

"I visited a friend who I had recommended to Emily Jackson House Care Home following excellent care received by my mother, a few years ago. My friend was in a nice sunlit room with en-suite facilities and said she felt very happy with the welcome and kind attention she had received since living here, following major surgery which meant she could not live at home for a while. In fact, she told me that the chef had visited her personally in light of her current eating difficulties to make sure she was fed appropriately to her health problems. The home had recently been refurbished to a high, light and modern standard, not at all like other care homes I have visited and I am confident she will receive the same appropriate care and attention my mother did."

Linda B
carehome.co.uk rating: 4.50 out of 5

"I found Emily Jackson to be a caring home overall. The staff were friendly, very helpful. The food was generally good and varied."

Jean W
carehome.co.uk rating: 4.25 out of 5

"We used the home for two weeks respite care for my husband who is 92, has dementia and is doubly incontinent and bed bound. The home tried to get him to the dining room in a wheelchair, to make it easier to help him eat until he developed a bedsore, after which he had to stay in bed. We liked the friendly warm atmosphere in the ward and the dedicated staff. The stay started badly when the essential lift was not working best part of the day and this happened twice more when we visited."

T G
carehome.co.uk rating: 4.50 out of 5

"My mother had a long stay in hospital. Eventually, we managed to get her into this home. Unfortunately, she was only there a few days. The days she spent there she changed from a sad person to a happy, relaxed, not scared person. All due to the staff's care and attention that they gave her."

Janet L
carehome.co.uk rating: 5.00 out of 5

"Emily Jackson House Care Home is a nice nursing home. It's always clean especially Mon-Fri. Care is good but sometimes not as good at the weekends. What would be good would be more activities and more days out. More stimulation for some of the residents including outings, shopping etc would be beneficial to a lot of the residents!"

Helen K
carehome.co.uk rating: 3.58 out of 5

"I am an ex-neighbour and friend of an 88-year-old resident and have been visiting twice weekly for over a year. Staff are extremely friendly and willing and in general, my friend is being cared for very well. For the cost of her stay - I do query the lack of staff sometimes to give higher quality of cleaning, getting her up earlier - but otherwise, I feel she is in an excellent environment."

L H
carehome.co.uk rating: 4.18 out of 5

"Very pleased that respite care could be provided at relatively short notice over the Xmas period. Staff were all friendly and responsive to mums dementia care needs, good menu variety and wine with lunch seemed popular."

A C
carehome.co.uk rating: 3.67 out of 5

"My father recently died whilst residing at Emily Jackson and I would like to say that although the whole experience was very sad for us as a family, that Emily Jackson staff were excellent. They were extremely kind and caring and professional. They kept my dad very comfortable in his last week once he had returned from hospital to receive and end of life care. He was well looked after as were we. Thank you so much to all the staff at Emily Jackson we will miss you."

Vicki B
carehome.co.uk rating: 4.50 out of 5

"My mother is a high need dementia resident. She transferred from another local home after 3 miserable years and a highly unfavourable assessment. It's been the best thing to happen. The improvement in the quality of her care is immeasurable. Her change in her demeanour is unrecognisable from before. She is much more settled. Her weight has increased. She is always well dressed (even in coordinated colours!). The attention to care provided by the staff is just as you would wish it, but more so having experienced far from satisfactory care previously. The staff always seem to have time for her and for you. If they say they are busy but will be back in 10 minutes, they are as good as their word. They know her needs and they anticipate those needs. I have also evidenced their care plans and been invited to review them. Again not having seen these before I appreciate how professional the level of care being provided. The rooms may not be 5* but are comfortable and practical."

Gill M
carehome.co.uk rating: 4.92 out of 5

"I am impressed by the level of care the standard of the facilities and the attitude of the staff. Although some of the staff are from an agency, there appears to be an attempt to employ those staff on a constant basis, so that there is generally a continuity in those people who care for my mother."

Robert W
carehome.co.uk rating: 4.33 out of 5

"Barchester Emily Jackson House Care Home provided very good step down nursing care to my Dad following a major heart attack. The nursing director is excellent - calm, professional, experienced and kind. The administration manager is also very good. Because my Dad was in Barchester Emily Jackson House Care Home over the summer, there were more agency staff than I would have liked, but the permanent staff were competent and kind."

Paula H
carehome.co.uk rating: 4.00 out of 5

"My mother is a high need dementia resident. She transferred from another local home after 3 miserable years and a highly unfavourable assessment. It's been the best thing to happen. The improvement in the quality of her care is immeasurable. Her change in her demeanour is unrecognisable from before. She is much more settled. Her weight has increased. She is always well dressed (even in coordinated colours!). The attention to care provided by the staff is just as you would wish it, but more so having experienced far from satisfactory care previously. The staff always seem to have time for her and for you. If they say they are busy but will be back in 10 minutes, they are as good as their word. They know her needs and they anticipate those needs. I have also evidenced their care plans and been invited to review them. Again not having seen these before I appreciate how professional the level of care being provided. The rooms may not be 5* but are comfortable and practical."

Gill M
carehome.co.uk rating: 4.92 out of 5

"Very pleased that respite care could be provided at relatively short notice over the Xmas period. Staff were all friendly and responsive to mums dementia care needs, good menu variety and wine with lunch seemed popular."

A C
carehome.co.uk rating: 3.67 out of 5

"I am an ex-neighbour and friend of an 88-year-old resident and have been visiting twice weekly for over a year. Staff are extremely friendly and willing and in general, my friend is being cared for very well. For the cost of her stay - I do query the lack of staff sometimes to give higher quality of cleaning, getting her up earlier - but otherwise, I feel she is in an excellent environment."

L H
carehome.co.uk rating: 4.18 out of 5

"I visited a friend who I had recommended to Emily Jackson House Care Home following excellent care received by my mother, a few years ago. My friend was in a nice sunlit room with en-suite facilities and said she felt very happy with the welcome and kind attention she had received since living here, following major surgery which meant she could not live at home for a while. In fact, she told me that the chef had visited her personally in light of her current eating difficulties to make sure she was fed appropriately to her health problems. The home had recently been refurbished to a high, light and modern standard, not at all like other care homes I have visited and I am confident she will receive the same appropriate care and attention my mother did."

Linda B
carehome.co.uk rating: 4.50 out of 5

"My father recently died whilst residing at Emily Jackson and I would like to say that although the whole experience was very sad for us as a family, that Emily Jackson staff were excellent. They were extremely kind and caring and professional. They kept my dad very comfortable in his last week once he had returned from hospital to receive and end of life care. He was well looked after as were we. Thank you so much to all the staff at Emily Jackson we will miss you."

Vicki B
carehome.co.uk rating: 4.50 out of 5