Reviews for Lakeside Care Home

"On arriving at lakeside care home my father and his family have always been treated with a friendly Smile. Dad has settled in and is being very well looked after and he is enjoying the food and view of the large pond from his balcony. The staff from top to bottom are very caring and will support all the family as best they can. All in all we are very happy for dad to be at Lakeside."

"A wonderful home from home, where the staff have a great attitude to caring not only for residents, but also check in on how family are and how they can support. Each staff member is always happy to assist and go above and beyond."

I often visit a lady there and it’s a very welcoming and enjoyable experience for and myself. Very friendly, helpful And accommodating staff. Nothing too much bother. Highly recommend !

"Mum has now moved into a room with a sunshade. She can now see out of the windows without feeling hot because of the sun beaming in. Mum now speaks more, commenting on the trees, birds, lake, weather and so on. It has made a huge difference to see the outside world. So thank you to the manager. Barchester, please spend money on sun shades, it'd make a difference to residents well being. Also, please provide summer uniforms to carers, hot and bothered staff results in lack of patience."

"I am a brother-in-law and I look after her affairs and I think she is well looked after and I know she is going good and some days she ok some days she not and I know she loves guests and thats alright by me."

"My parents seem very happy here since January 2025 although there has been numerous small issues, mostly resolved now. Sometimes things fall a bit flat when there are staff shortages (which is often) and for instance the bus on a Wednesday cannot go because there is no carer available to accompany the driver. This needs greater monitoring as my parents look forward to this. 2-3 members of the team stand out & are extremely attentive & understanding, another member is totally not suitable for the job & quite rude at times!"

Very Friendly Staff to deal with. We look after the servicing of equipment and are very happy to show our support when called upon. Keep up the good work

"Generally all good. Friendly staff but sometimes not enough of them. Food is generally fine but sometimes not hot enough. Rooms are basic but kept clean. There is often a "smell" in the corridor leading to ground floor rooms. Entertainment is regular and reliable."

"My gran has been with Barchester Lakeside Care Home for nearly two years now and we love it here. She is so much happier in herself and everyone here is so friendly and really makes us feel part of the family."

"I find all staff friendly, professional and informative. Even though they are very busy they will always acknowledge you and have a brief chat. My father is not always keen on the entertainment but staff encourage him to join in. I have no serious concerns with the treatment or well-being of my dad in Lakeside Care Home."

"My sister has been at Barchester Lakeside Care Home for about five years and is very happy."

"Mam is very well looked after and all the staff are loving and considerate towards Mum. Mum has dementia and the staff are able to interact with her and to get responses from her in ways that I cannot. I know that Mum is in a safe, caring and friendly environment which is of great comfort to me and my family. Mum is unable to join in most activities but when she is able to I am sure she appreciates them."

"My mum is being very well cared for at Barchester Lakeside Care Home. The staff are all very kind and patient with Mum. She has a lovely room with a view over the lake and she is happy, content and well looked after. They always communicate with us and let us know if there is anything we need to be informed about. The manager is fantastic. He took so much time to help, advise and reassure us with Mum's move. It is very obvious that he cares very much about the residents and their well-being. Mum enjoys the meals in the lovely dining room and there is always some kind of activity for her to join in with if she wants company. We really appreciate that we can visit Mum at any time and that we are able to take our little dog, Betty, in to see her too. Mum is so much better since she has been at Lakeside and we have no worries about her care or well-being."

"I am fairly happy with Barchester Lakeside Care Home and am very new to home services. The manager is exceptional, very caring and tries his hardest to keep my mum comfortable. The staff are very friendly, it has taken some time for Mum to adjust but she's doing better now. Overall, I feel my mum has good care, she's in a safe place, so far, so good."

"We simply cannot fault or thank the manager and his team at Barchester Lakeside Care Home. My husband has Star 4 Dementia and can be somewhat complicated to help care for, however the team at Lakeside went over and above - in particular the manager to ensure that my husband's care was the top priority - as well as ensuring that he still did things that he enjoyed. The manager would regularly take my husband to golf, which he really enjoyed and also allowed my husband to join him in the office, which would remind my husband of past times. The staff interact with my husband at his level, which is always appreciated and that gives me great comfort that I know he is being treated so well. When there were incidents, the staff were always very attentive and informative, and were quick to inform the family of the situation and the outcomes. Whilst my husbands stay there was only short due to his needs, we are so incredibly grateful for the support that the manager and the wider team gave to not only my husband, but the wider family."

"Very good, food very good, staff good and very good. Facilities good, care good (very good)."

"Lakeside Care Home is run so well and professional from the management down to the staff. The care for my resident is 100% and meets her needs. Since going there I have watched staff interact on a level that suits their needs. I have no worries about her safety or well-being."