Reviews for Atfield House Care Home

We had the pleasure of visiting this lovely Care home now the 2nd time. The staff is really friendly and truly cares for the residents. The place is really clean and well decorated.
Our performance is normally in the main restaurant, but if any resident doesn’t feel well on the day, the management makes sure that we visit everyone in their room. So far all the residents was enjoying our performances and welcomed our visit.
It was lovely to see again how well everyone is well looked after.

Thank you for having us.
Andrea

My family are deeply grateful to all the staff and carers at Atfield House Care Home for the wonderful kindness and care that they showed to my mother, Zinaida.
Mum was bedridden and unable to feed herself and needed a lot of care. She also didn’t speak English but all staff went extra mile using Google translator and other sources to speak to her and attend to all her needs.
Through our daily visits we came to know the team who looked after mum and always treated her with care and respect. There always was someone on hand to help or discuss any issues. Seen familiar faces helped my mum to feel secure and gave us piece of mind. For patients with dementia it is very important to have a stable team of carers.
We were very impressed by the building and number of welcoming rooms for guests and residents’ activities including large terraced balcony and small vegetable garden.
The food was amazing.
We always felt very welcome and part of the Atfield House family when visiting mum, thank you to you all. Ljudmila & Sasha

"All staff are friendly and professional. Although my friend does not remember things, he has been treated very well. He seems very happy here."

E M
carehome.co.uk rating: 4.92 out of 5

"A short respite was generally enjoyed by my husband. The facility is first class and the staff attentive. A lovely garden and the weather was superb, so he was able to sit and reflect. The exercises provided were an excellent idea, as most guests appeared to be immobile. However some activity in the afternoon would have benefitted my husband as he was left on his own for long periods."

Jackie R
carehome.co.uk rating: 4.67 out of 5

"I was very impressed by the room and facilities more like a 5 star hotel, all the staff I came into contact with were very friendly and kind, there was a very good selection of food that was very tasty."

C M
carehome.co.uk rating: 5.00 out of 5

"When I've had problems of a medical or mental health nature, the nursing staff have always been supportive and helpful in dealing with my wife."

Michael C
carehome.co.uk rating: 4.42 out of 5

"My family are deeply grateful to all the staff and carers at Atfield House Care Home for the wonderful kindness and care that they showed to my mum. Mum was bedridden and unable to feed herself and needed a lot of care. She didn't speak English but all staff went extra mile using a translator to speak to her and attend to all her needs. Transition to care home was hart-breaking for us but kindness and warmth with which the carers and nurses treated my mum was very reassuring. Through our daily visits we came to know the team who looked after mum and always treated her with care and respect. There always was someone on hand to help or discuss any issues. The building is great with welcoming rooms for guests and residents' activities including terraced balcony and small vegetable garden. The food was amazing. We always felt very welcome and part of the Atfield House family when visiting mum, thank you to you all."

Ljudmila G
carehome.co.uk rating: 5.00 out of 5

"Where do I start! My father has been at Atfield House for a year and a half now and from the day he moved in to now the care he receives is incredible. Dad is very happy and so grateful for the care he receives and has become part of the furniture! I myself have a wonderful relationship with the staff who I have got to know really well. The team go above and beyond for my dad to the extent of holding an exhibition of his artwork which involved a huge number of paintings - a wonderful day for family and friends to come together and an event we will never forget - dad was in his element! The environment is very cosy, homely, welcoming and clean. The decision of dad having to become a care home resident wasn't easy and was unexpected but I couldn't wish for him to be in a better place. From the bottom of my heart I thank each and everyone at Atfield House for everything they do for dad and for us as a family. X"

Sally T
carehome.co.uk rating: 5.00 out of 5

"Fantastic service with so much care for my father since being diagnosed with Motor Neurone Disease. Very attentive and caring towards his needs. Thank you all very much for everything God Bless."

Shyam M
carehome.co.uk rating: 5.00 out of 5

"Visited a dear old friend and found him in good spirits. He was clean and his room was equally clean. It was nice to see his personal items displayed around him. He was fed lunch while we were there and the carer was most friendly and attentive."

M W
carehome.co.uk rating: 4.67 out of 5

"On arrival at Atfield House, we were greeted by staff and management and shown to my room, it met all my expectations. We also had lunch, it was very good, all the meals have been excellent. All the nursing staff were prompt when required and they all were kind, knowledgeable, experienced and attended to all my needs. I had an excellent stay at Atfield House."

Annette D
carehome.co.uk rating: 4.75 out of 5

"Atfield House is a home from home. My mum is so well cared for here. All the staff know our names and we are always approached with a lovely greeting and a smile. Communication is constant and activities are amazing, honestly, so many activities and events going on, and so much thought goes into them. I really cannot praise Atfield House, managers and staff alike. We are all family here and I'm so glad we found Atfield House Isleworth."

Geraldine H
carehome.co.uk rating: 5.00 out of 5

"The move from independent living to a care home for my father has been handled with sensitivity and compassion. The staff have been very accommodating in helping him to settle, and in turn, this has been reassuring for myself and the family."

Sara F
carehome.co.uk rating: 4.42 out of 5

"My father has been at Barchester Atfield House Care Home for the past four months, I live in the United States. Sadly, he passed this past week, though I am thankful that I was able to spend his final days with him. The nurses, carers and reception have been absolutely magnificent. They kept me updated throughout his time there, including using video chat. Towards the end, they made sure he was comfortable and not in any pain. I am very grateful to everyone at Atfield for the care and compassion they showed him, while ensuring we as a family were kept informed."

R C
carehome.co.uk rating: 5.00 out of 5

"We found the Atfield House facility atmosphere and ambiance calm and efficient with a very high level of care for the service user and visiting family members. The positive approach of the care staff at Atfield House enabled Mother to progress from being bed bound, on discharge from hospital, to walking with a frame during her few weeks' stay. We had a very positive experience and would be very happy to use Atfield House again."

Kamla J
carehome.co.uk rating: 4.42 out of 5

"We had a very pleasant year with Atfield House Care Home whilst my friend lived in the Memory Lane wing. The staff are professional, caring and approachable for conversation at all times. I appreciated the regular relatives meetings which were hosted quarterly, to give updates on conditions and activities in the home, and allow relatives to raise questions and concerns. Well done and thank you!"

Joan D
carehome.co.uk rating: 4.17 out of 5

"This was just a short stay for end-of-life care. The organisation of the management and the kindness of carers made the experience as good as it could be."

D R
carehome.co.uk rating: 4.40 out of 5

"My mother was admitted initially for respite but the family hoped for permanent at 101 years of age. In our family, we have one person who has been a volunteer inspector for the Quality Care Commission, a retired Social Services Purchaser of services for the elderly and a matron for acute admissions. All had reservations about using a care home, but we all agreed we have absolutely nothing to criticise in the care provided. Caring and helpful staff across all levels, wonderfully supportive when my mother sadly passed away. Highly recommended with our thanks."

C T
carehome.co.uk rating: 4.58 out of 5

"I made sporadic visits from February 2022 to May 2023 to visit my friend each time she was spotlessly clean and her hair looked nice. She loved the food but most of all the cheerful and patient care was wonderful. Despite never wanting to go in a home she was very happy there. An example of how homes should be run thanks to the manager and his excellent team."

S W
carehome.co.uk rating: 5.00 out of 5

"My friend was in your care for about 18 months. I was so impressed with all your staff and the quality of the food. The team were so caring, full of kindness and warmth. My friend never wanted to be in a home but with you all at Atfield House led by the manager, she felt safe and surrounded by love. I cannot thank you enough."

Peter F
carehome.co.uk rating: 5.00 out of 5

"I needed post-operative care to learn to live without the use of my right arm. I needed to cope with dressing and undressing and personal care. All staff were excellent, thoughtful and helpful, just what I needed to build my confidence before going home. I enjoyed my interaction with them all. Lovely garden to sit in and read. I would recommend this post-operative experience."

P W
carehome.co.uk rating: 4.82 out of 5

"Whenever we visit, we are always made welcome. The rooms and facilities are always in a good, clean order. The activities are making my aunt happy, and when it's time for us to leave, she's always smiling."

Jane B
carehome.co.uk rating: 4.83 out of 5

"At a time of crisis when we were desperate to find a home for someone to go to after being in the hospital Barchester Atfield House Care Home could not have been more constructive or supportive. At a time of crisis, they were professional and reassuring and I am so grateful. Ongoing care has been personal and attentive which is also hugely appreciated."

R W
carehome.co.uk rating: 4.58 out of 5

"From being met on arrival in the car park to the group send-off after two weeks of respite care, the staff were always welcoming and professional in their demeanour. I won't hesitate using Atfield House again for my mother's care when I need an extended break from being a 24/7 carer."

I S
carehome.co.uk rating: 3.92 out of 5

"I have no complaints. The place works very well, everybody is very cooperative and takes excellent care of my wife. Long may it continue."

Brian E
carehome.co.uk rating: 5.00 out of 5

"The mother has been in respite care at Barchester Atfield House Care Home and has been very well looked after. The staff have all been lovely and never stop smiling. She has particularly enjoyed lunch in the dining room and walks in the pretty garden afterwards. All in all, her stay has been very successful."

Caroline B
carehome.co.uk rating: 4.42 out of 5

"My brother is very well looked after. The staff are extremely nice. They keep me updated on my brother."

Sandra B
carehome.co.uk rating: 5.00 out of 5

"Been to see grandad today, and he always seems happy. Always got clean clothes on and has had a shave done by Atfield. Staff are always available to check on him. Well done, Atfield team."

E S
carehome.co.uk rating: 4.91 out of 5

"Due to a bereavement in our family, Dad is now a resident at Barchester Atfield House Care Home. We have been very well supported as a family and Dad is extremely well cared for. As a family, we are so grateful for the care and security Dad gets. I feel very welcome at the home and have a lovely relationship with staff. Dad seems to be in good health due to the attentive care and routine at Atfield House. The staff at Atfield House are friendly and caring and as a family, we appreciate each and every one of them! We couldn’t have wished for a better care home and a safe place for Dad at this difficult chapter in our lives. Thank you all so much!"

Sally L
carehome.co.uk rating: 5.00 out of 5

"The care home is welcoming, and the staff members are so friendly and caring, including all the management and admin staff, the nurses and the carers. My mother's room is great. The additional facilities (restaurant, cafe, living room and hairdressers) enhance the experience of living there. I'm grateful I can take my mum to different areas of the home without having to leave it. I feel the specialised dementia unit serves its purpose well. Mum is well cared for, but at times, I feel she could be stimulated more with activities that are suitable for people with dementia. This is being addressed and hopefully improved further (meetings have been organised to support the relatives of residents with dementia). The food is good. I don't know if this is possible, but the smell in the dementia section isn't good. I understand the challenges of keeping smells at bay, but there's a difference between the main care home and the dementia section."

E F
carehome.co.uk rating: 4.08 out of 5

"My mum came to Atfield House from hospital on 11.9.23. She has Dementia and Parkinson's. My dad has cared for her with the help of carers for the past 4 years. Sadly he could no longer cope. It has been a very emotional time. The staff at Atfield could not be kinder, they are fantastic. She is so well cared for and we are very happy. The home is more than satisfactory for my mum. I can't speak highly enough of it and the team."

Paula H
carehome.co.uk rating: 4.83 out of 5

"Excellent care - very pleased with the amount of attention given by staff. Clean environment. Lovely atmosphere."

L M
carehome.co.uk rating: 4.67 out of 5

"I needed to find somewhere for my father, who has Parkinson’s and dementia, after he fell and broke his hip. He was being rushed out of hospital and we knew that we couldn’t cope at home with the constant nursing care he now needed. I went to look at Barchester Atfield House Care Home and was given a warm welcome. I was impressed how all the staff (even the cleaners!) knew the residents well and the home is immaculately clean. They were able to arrange a space for my father quickly and he’s now in a lovely room overlooking the park. He has settled well and enjoys the food. There are daily activities to take part in if he wants to. He is always well-groomed. My brother and I have peace of mind that he is well cared for 24 hours a day. We are able to visit whenever suits us. The staff are very responsive to any requests we make. I would highly recommend Atfield House."

Kate C
carehome.co.uk rating: 4.83 out of 5

"We have been very pleased with the care and attention that our friend has had in Atfield House. She became noticeably happier and more settled than she was before. The staff are the backbone of Atfield House and they have been excellent, all of them."

Ruth H
carehome.co.uk rating: 4.92 out of 5

"Have visited the home several times since our friend was admitted. On all visits, I have been met by courteous staff. The standard of cleanliness is very high. During four of my visits, I have attended events held by the home. Three of these events formed part of the home's activities and were conducted and supported extremely well. Our friend's adjustment to and acceptance of life in Atfield House is down to the fine standards mentioned above."

A P
carehome.co.uk rating: 5.00 out of 5

"A nursing home is only as good as the management. At Atfield House it's extremely good. The staff are hardworking and accommodating. When entering there is no odour of old people and likewise in their rooms which means everything is spotless at all times. The food is as good as you would get at any first-class restaurant. I can't talk any higher about Atfield House. The residents are lucky to be in such a lovely place to spend their final days."

Barbara F
carehome.co.uk rating: 4.82 out of 5

"My father had a couple of falls at home and his mobility was poor. The local hospital said he was at risk of falls so should go to rest in a respite home. I searched and found Barchester Atfield House Care Home and I can honestly say the care my father received was of the highest standard. The staff and facilities at Atfield are amazing. Thank you to everyone who looked after my father."

Paul C
carehome.co.uk rating: 5.00 out of 5

"In an ideal world, my father would not have been in any home for respite over Christmas and the New Year, but after a number of falls, this is what was needed. The atmosphere within Atfield House made the difficult situation much more bearable. The staff were consistently helpful, friendly and supportive. There were lots of activities to help pass the time and to help him come out much stronger, both physically and mentally, than when he arrived."

C E
carehome.co.uk rating: 5.00 out of 5

"Care at Barchester Atfield House Care Home is exemplary. The staff are caring and sympathetic and it is a pleasure to visit."

Elaine S
carehome.co.uk rating: 5.00 out of 5

"Since my father has been put into this care home we have been very happy with how he has been looked after. My mother and I can not thank you all enough for being there for him."

Shyam M
carehome.co.uk rating: 5.00 out of 5

"I have been very impressed and grateful for the excellent, caring and professional care shown to my close friend over the last few weeks as her dementia has progressed. She has presented with challenging behaviour on many occasions. This has been dealt with empathy, love and thoughtfulness until she complied. My friend is able to be the person she is now but ensuring safety for herself and others which is something I value greatly and appreciate. The staff keep me fully updated at all times. The staff are excellent."

M F
carehome.co.uk rating: 4.92 out of 5

"Mum stayed at Atfiled House, Isleworth at the beginning of March 2024 while my husband and I went on holiday. It was the first time we'd left her since she came to live with us 4 years ago. We were quite apprehensive, but we needn't have been. Mum really enjoyed herself and was well looked after. I will definitely use Atfield House again when we go on holiday. Thank you to all the staff!"

K W
carehome.co.uk rating: 5.00 out of 5

"Lovely staff, very welcoming and helpful. A wonderful event put on for an art exhibition."

Hache G
carehome.co.uk rating: 4.92 out of 5

"Atfield House is a very warm and friendly Care Home that is very efficiently run and managed. Communication is very good and any requests or queries I have raised have been speedily dealt with or resolved. I have been kept informed by the nursing staff of any health issues that have arisen with my brother, which is very reassuring. The Care Home itself feels safe and secure and has a lovely feel to it; it is pleasantly decorated and everywhere is immaculately clean and tidy. The dining room is a lovely cosy area and the daily menus are displayed. The food is of a high standard and there is always a choice. I cannot praise the staff enough, especially the Nurses and Carers, who are not only kind and caring but are always polite and cheerful and treat the residents with respect. Also at Atfield House, there are daily activities and events arranged for the residents so there is always something of interest going on. Physio is also available to those residents requiring it."

Sally H
carehome.co.uk rating: 4.92 out of 5

"My mother-in-law had respite care in Atfield House in July for two weeks. The overall care she got there was excellent and she was very happy and settled in well there for her stay. Friends who called to see her said the staff and management were very caring and friendly. I have no hesitation in recommending Atfield House very highly and would use it again for ongoing care."

M G
carehome.co.uk rating: 4.67 out of 5

"From the moment of our first enquiries about a home for my mother, the staff at Barchester Atfield House Care Home could not have been more helpful. One admission, my mother was initially bewildered and disorientated and all the staff treated her (and us) with such care and compassion. They are kind and gentle with her and treat her with respect. They respond promptly to requests and are polite and efficient. The building is bright, airy and clean and visitors are welcomed. I feel that my mother is safe and comfortable and will be well cared for."

J D
carehome.co.uk rating: 4.67 out of 5

"Content with care home. Tries to provide dignity, care, interest and health management to suit individuals' needs and temperament. Staff are very patient and tolerant, very kind and understanding. Activity host is very good at interpreting speech of the elderly."

Roz C
carehome.co.uk rating: 4.25 out of 5