Celebrating life at Barchester

At White Lodge Care Home, we regularly support our residents to take part in mini trips and connect with the local community. One of our favourite and most meaningful visits is to the RWB Dementia Choir, where residents enjoy singing alongside others from the Wootton Bassett community. These sessions are always filled with warmth, laughter, and a real sense of belonging.

Although residents often arrive in different moods, they consistently leave with bright smiles and lifted spirits. The power of music brings everyone together, creating moments of joy and connection. After the singing, residents enjoyed tea and cakes while chatting and relaxing together.

One resident, who previously attended St Bartholomew’s Church, recognised several familiar faces. Seeing her light up was truly heart-warming and reminded us how special these experiences are for everyone involved.

Residents at White Lodge were delighted to welcome the beautiful dancers from Lucy Gill Ballet 
The dancers showcased graceful ballet steps — twirls, spins, gentle jumps and elegant arm movements, specially tailored for little girls as young as 4 years old. Their energy and smiles truly lit up the room.
A big thank you to Lucy, the dance teacher and the parents for bringing their children to our premises and giving our residents the opportunity to enjoy such a lovely and uplifting performance. 
We hope to welcome you all back again very soon! 

Friday Activities Coordinator Karen was surprised by our General Manager Jo Mosses with flowers, chocolates, pamper set and certificate in recognition of her work.

Her compassion, creativity, and dedication bring joy, purpose, and connection to every resident’s day. She has a special gift for turning everyday moments into meaningful memories, and the impact she makes is truly priceless. 

Our memory lane residents enjoyed aqua painting and showing their creative flair, this therapeutic activity encourages feelings of calm and peace. 

On Pennine community, it was eyes down as we enjoyed our weekly game of bingo which our residents love to play - for a sweet prize of course!

To honour the Scottish poet, Robert Burns, we immersed ourselves in a Ceilidh and of course, gave the time-honoured address to the ‘Great chieftain O’ the pudding’ race’ – the haggis.

Surrounded by Scottish flags our celebrations began with powerful tones of the bagpipe courtesy of sensational piper; Ruby Derbyshire. Mr McPherson our resident Scotsman hosted the main event adorned in the famous Tartan!

We enjoyed a traditional Scottish feast of delicious Haggis, Neeps and Tatties followed by Cranachan and Scottish Shortbread, prepared by our talented chef.

We had a great time celebrating Robert Burns and the Scottish culture finishing the celebrations off with a ‘wee dram’ and beautiful Scottish songs from Ruby on her guitar. 

What a fabulous day! “The heart that is generous and kind most resembles God.” – Robert Burns 

Staff and residents are celebrating receiving exceptional feedback in the home’s customer satisfaction survey.  Everyone is as proud as can be after the home scored incredibly highly in all aspects of the survey.

An impressive 75% of the residents at Lindum House stated that they would recommend the home to a friend.  In the six different areas of the survey covering people, care, environment, activities, dining and communication, the home consistently scored over 89%. The home’s top score out of the six areas was for the calibre of its staff at 97%, followed by the quality of the care delivered, and the home’s environment, both scoring 94%. All team members are thrilled to have received such brilliant scores.

Staff and residents are celebrating receiving exceptional feedback in the home’s customer satisfaction survey.  Everyone is as proud as can be after the home scored incredibly highly in many aspects of the survey.

A colossal 100% of the residents at Cookridge Court stated that they would recommend the home to a friend. In the six different areas of the survey covering people, care, environment, activities, dining and communication, the home consistently scored over 77%. The home’s top score out of the six areas was for the calibre of its staff at 99%, followed by the quality of the care delivered at 88% and the home’s environment at 85%. All team members are thrilled to have received such brilliant scores.

Staff and residents are celebrating receiving exceptional feedback in the home’s customer satisfaction survey.  Everyone is as proud as can be after the home scored incredibly highly in all aspects of the survey.

Each year Barchester Healthcare, who own Hickathrift House, conduct a mammoth customer survey to collate feedback from their 13,800 residents and patients, and their loved ones.  The survey is an opportunity to gather the opinions of the people living in Barchester’s homes and hospitals, along with those of their families and loved ones, in order to learn and improve.  Every single piece of feedback given in the survey is considered and acted upon.  This year the survey received over 13,000 individual pieces of feedback, all of which are passed on to the relevant home.