Reviews for Braeburn Lodge Care Home

"My brother was a resident at Barchester Braeburn Lodge Care Home for five and a half years. Throughout the entire time, he received exemplary care from the whole team. Everyone was caring and professional, they took time with him and became his second family. They also looked after Mum for some weeks and she spoke highly of the care too. My brother has passed away lately - he received tender and loving care right to the end. I cannot praise the team highly enough."

Diane S
carehome.co.uk rating: 5.00 out of 5

"Very pleasant stay with excellent care. I miss all the friendly staff."

Eileen H
carehome.co.uk rating: 5.00 out of 5

"My first impression of Braeburn were warm and welcoming. I could see immediately that no expense had been spared regarding furnishing. The whole atmosphere for me spoke of relaxing, don't worry about anything. That feeling has never gone away and I can go home knowing that my dear husband is in good hands and nothing is too much trouble. The carers are all hard working and will do pretty much everything you could want. I admire them all. Yes it is expensive and in my view worth every penny. I can go home after visiting knowing that my husband is in good hands. Thank you all for everything you do."

Margaret R
carehome.co.uk rating: 4.00 out of 5

"Some staff were not attentive to mums needs (her words). Some of the clients were frightening, sometimes felt frightened."

Philip V
carehome.co.uk rating: 3.67 out of 5

"A very appealing and modern environment, easy access round the home and garden. Overall very pleased with my dad's respite stay. Maybe communication between the staff could be improved, for example; information given to one shift was not always passed on the the next shift or management. Also there were times when I was visiting - that my dad was left for up to 20 minutes after asking to use the toilet before assistance came."

Jane T
carehome.co.uk rating: 4.00 out of 5

"We are three daughters who have recently taken difficult decision to move our mother from independent living into care at Braeburn Lodge. Her room is light, with patio doors to the garden and lovely en-suite facilities. The management have facilitated bringing bits of furniture, hanging pictures, photos and making the room personal and familiar. Crucially they welcomed her small, much loved elderly cat as well. She is really enjoying the food. Most important of all, the staff are without exception superb; caring, thorough, reliable and cheerful. She has settled much better than we feared. We visited a number of homes, and chose with great care. The home is expensive but we believe it offers excellent care, and we have peace of mind knowing that mother is content, safe and enjoying high quality care."

Mary A
carehome.co.uk rating: 4.92 out of 5

"My husband said it was a good experience, staff excellent and couldn't do enough to make his stay comfortable. The rooms were comfortable and clean and the food was well cooked, good choices and tasty."

Margaret
carehome.co.uk rating: 5.00 out of 5

"Mom was reluctant to go into respite but once there she settled ok. Unfortunately she did have a couple of falls whilst there but they called medics and it was due to an infection."

Suzanne H
carehome.co.uk rating: 5.00 out of 5

"Everything from the first enquiry was totally professional but in a caring way. Mum was welcomed and made to feel part of the home immediately. All staff were a credit to the home. Mum said the food was excellent!"

Christine
carehome.co.uk rating: 4.92 out of 5

"Mum spent two weeks in respite care and thoroughly enjoyed her "holiday". She will be very happy to go again and said she couldn't fault anything or anybody. Everyone was kind, friendly and caring from the nurses and carers, the chef and the cleaners. She enjoyed the food, the company and the high quality. For me it was peace of mind to know that mum was in safe hands and happy whilst I was on holiday."

Marje A
carehome.co.uk rating: 4.92 out of 5

"Although Braeburn Lodge is a beautiful care home and did have effective management and nursing staff when it first opened the position has now changed and I would urge anyone thinking of this home to await the CQC to complete their first inspection before considering it."

Jill M
carehome.co.uk rating: 2.92 out of 5

"I came over the Christmas period, the care was excellent. Lots of activities and very good food. I would come again."

H M
carehome.co.uk rating: 5.00 out of 5

"i was greeted warmly and shown to a well equipped and beautifully furnished room. Menus were varied and plentiful - soup being a particular favourite. Despite being very busy the staff were helpful and readily available at all times."

Ann S
carehome.co.uk rating: 4.17 out of 5

"My mum went into Braeburn Lodge for respite while I was on holiday for three weeks. She had never been in a home before and I was dreading it as I thought she would not settle. The first couple of days she struggled and they re-assessed the situation and moved her. She then settled in fine and thought she worked there! She was allowed to do her own thing, pottering around and helping the carers in their jobs. She was well cared for and that's all we could ask for."

Anne H
carehome.co.uk rating: 4.58 out of 5

"This was mums second respite visit and from walking in mum was made to feel welcomed back. Staff remembered her from her previous visit, making mum feel at home straight away. Unfortunately mum caught the sickness bug that was in the home at the time but was looked after properly and with the dignity needed with the "bugs" affect on her. Thank you Braeburn Deeping St James. Mum is looking forward to seeing you all again soon."

C C
carehome.co.uk rating: 4.50 out of 5

"From the initial look around to collecting my mother after her respite care, the whole experience was extremely positive. The attention to detail, the quality of the staff and the whole atmosphere of the Braeburn Lodge left me and my mother feeling that she was in a place of real care and safety. This had not always been the case with previous respite homes. The fact that my mother has been recommending Braeburn Lodge to all her friends is probably the highest praise!"

S B
carehome.co.uk rating: 5.00 out of 5

"Mother was generally well looked after, whilst we were on holiday. The staff welcomed her and made her feel at home and safe. She had been unwell prior to our holiday hence the need for her to stay at Braeburn. She slept well, better than at home and from what we hear joined in with most activities on offer. As discussed with a member of staff minor issues were a choice of food (not always what she liked) and little access to the phone when friends and relatives rang."

Anne C
carehome.co.uk rating: 4.08 out of 5

"The support and care that we receive from the staff during my father's last days were excellent. We were totally overwhelmed by the depth of feeling that they had for him. Their care and compassion made his passing dignified and relaxed. We could not have asked for better or nicer people to support us and Dad during this time."

Janet S
carehome.co.uk rating: 4.33 out of 5

"I broke my right hip on Easter Sunday 16.04.2017 and via treatment at various hospitals, I arrived eventually at Braeburn Lodge for a recuperative holiday April - June 2017. During my stay at Braeburn Lodge, I luxuriated in comfort and care. Sadly, like all things pleasant, it must come to an end. I would certainly recommend Braeburn Lodge for comfort and caring - if their needs were similar to my needs."

Joan P
carehome.co.uk rating: 4.33 out of 5

"My husband has been here since November 2015. It deteriorated from a lovely place for a person with dementia to live in, to a very mediocre and unsatisfactory home. After an interim manager brought it around in the last five months, I no longer worry about out him. The new manager has a great track record of managing local care homes so it has become a lovely place to visit a resident. I am so glad my husband is still there and I love visiting him daily."

Daphne L
carehome.co.uk rating: 4.67 out of 5

"Staff are kind and caring with the residents. They always try and brighten their day. It is good to know that my mother is being well cared for and she is happy in the residence."

Deborah W
carehome.co.uk rating: 4.25 out of 5

"One year ago I wrote an extremely unfavourable review relating to the care of a dear friend. I am happy to report that 9 months on - thanks to an excellent new manager and her permanent successor - a very different experience pertains. The home is now well-led, staff are energised and caring and although there is still some way to go, the daily experience for my elderly friend is now extremely positive and I am once again happy to recommend Barchester dementia/nursing care to anyone with a demanding service user."

Sandra D
carehome.co.uk rating: 4.50 out of 5

"My dad stayed at Braeburn Lodge in a transitional bed before coming home. All the staff were absolutely brilliant with him and I would recommend this nursing/care home to anyone needing this type of home for future care needs. My dad loved the food and put on a bit of weight in the 2 weeks that he stayed there."

Clare C
carehome.co.uk rating: 5.00 out of 5

"I have just been admitted here from the hospital, what a lovely home. The manager was very kind when she came to visit me in the hospital. My room is very large and clean. Staff are very kind and helpful."

Patricia F
carehome.co.uk rating: 5.00 out of 5

"I am very happy here. Staff are very kind. Home is beautiful and all the staff are great."

D H
carehome.co.uk rating: 5.00 out of 5

"I visit Barchester Braeburn Lodge Care Home regularly to visit my Grandma. Management has improved with the new manager who is very personable. There is always a lovely feeling in the home now."

K O
carehome.co.uk rating: 5.00 out of 5

"Barchester Braeburn Lodge Care Home is an excellent care home. Care and facilities are amazing. It is fantastic to know that elderly people could live in an environment like Barchester Braeburn Lodge Care Home. Since the new manager came into post, Barchester Braeburn Lodge Care Home standard of care is really high."

J C
carehome.co.uk rating: 5.00 out of 5

"The staff are always happy and chatty. They treat my mother with respect and as a human being. She is well looked after but still encouraged to be as independent as possible."

C D
carehome.co.uk rating: 4.00 out of 5

"Very professional and caring. Excellent facilities, caring staff. Honestly one of the best care homes I have been to."

Paul M
carehome.co.uk rating: 5.00 out of 5

"How memory lane has improved since the new team leader has been apart of the team."

M C
carehome.co.uk rating: 5.00 out of 5

"Its early days into my dad's care but if things continue as well as they have so far I might move into Braeburn Lodge myself. Professional and friendly, a great combination."

Wendy M
carehome.co.uk rating: 5.00 out of 5

"Since my Mum has been a resident here she has found a new lease of life. She has participated in the entertainment and other social outings where she had very little to do in her own flat. She looks a lot healthier and happier and has begun to put weight on, due to the very good and healthy fresh food they receive daily. The staff are very friendly and professional and caring to every single resident. Their care is constant and nothing is too much trouble, for which we are very grateful. This is far and away the best care home in our opinion."

Gillian D
carehome.co.uk rating: 5.00 out of 5

"Very pleasant outlook. Staff are lovely - really lovely manageress. Very happy with the level of care provided for my dad."

Cherry B
carehome.co.uk rating: 4.67 out of 5

"My mother was very apprehensive about moving into a care home. Braeburn Lodge care home, with its friendly and caring staff, soon put her mind at rest. Whilst looking for a care home we looked at several homes but Braeburn Lodge stood out head and shoulders above the rest."

Melvyn G
carehome.co.uk rating: 5.00 out of 5

"Lovely, clean home. Good selection of food, friendly carers who get to know individual residents' needs. Well organised and fun activities that residents are encouraged to join in with, whatever their ability."

Marie D
carehome.co.uk rating: 5.00 out of 5

"My father recently died at the age of 94 and stayed at Braeburn Lodge for three years. The care he received was excellent and for the last two months of his life, he was cared for with compassion and affection."

Peter J
carehome.co.uk rating: 4.67 out of 5

"On behalf of myself and my family, I would like to thank all the Staff at Braeburn Lodge for the kindness, compassion and care they gave my father over the past 6 months. Their dedication and compassion ensured my fathers last few months were happy and comfortable. The whole package from accommodation, care, empathy, food and social activities were outstanding. I can never thank you all enough."

Denise A
carehome.co.uk rating: 5.00 out of 5

"One often dreams of living in paradise and that is what it was for my stay at Braeburn Lodge. One is cared for by angels who show kindness, tenderness and caring while still having a lovely sense of humour. The camaraderie between the angels was brilliant. I enjoyed the various types of entertainments and activities. The food was great. Needless to say, I will be visiting again."

Kenneth M
carehome.co.uk rating: 5.00 out of 5

"Throughout her stay my mother received very special care. Staff treated her as a friend or relative and knew what was required to keep her happy and comfortable. Her end-of-life care was handled sensitively with compassion and dignity. Thank you."

Chris Y
carehome.co.uk rating: 4.42 out of 5

"Care in the home is very good and all the carers work very hard. All the carers are patient and kind, but there is a shortage. The home provides different activities each day and residents can choose whether or not to join in. A lot of people come in to entertain residents, including children. There are nice gardens to walk around in - when it is fine."

M H
carehome.co.uk rating: 4.08 out of 5

"The initial meeting with the manager was very positive and put us as a family at ease knowing Mum would be very well looked after. Her first 6 weeks here we are very happy at the care she is receiving. The staff are very friendly and has given us peace of mind that Mum will be well looked after."

Jan V
carehome.co.uk rating: 5.00 out of 5

"Very good at looking after my mum."

Bryan B
carehome.co.uk rating: 4.50 out of 5

"I cannot fault the care that Mum has been given since moving into the dementia unit at Braeburn Lodge. Our first visit convinced us that she would be safe, comfortable and well looked after. Mum is treated as an individual but also encouraged to interact with the staff and other residents. She has been out in the mini-bus on several trips and has been promised she can do activities she used to enjoy ie. gardening when the weather improves. Life has not stopped because Mum has dementia and is in a care home. The rooms are clean, the food is good and the staff really do care. I would recommend Braeburn Lodge to anybody."

C M
carehome.co.uk rating: 4.75 out of 5

"My sister has been a resident since January 2016 and we have (my wife and I) always been happy with the care and support provided at Braeburn Lodge. In the past, we always felt the care and facilities were good. However, since the new manager, she has taken the home upwards, to another level of care, compassion and support. My sister's condition has deteriorated considerabley but the care and support provided is exemplary and we can only say "Thank You Braeburn"."

Geoffrey S
carehome.co.uk rating: 5.00 out of 5

"The staff in this care home always show the appropriate level of respect which is very important for vulnerable residents. Care has been excellent both at a residential and a nursing level."

R C
carehome.co.uk rating: 4.17 out of 5

"In January 2018 my husband who already had advancing Alzheimer's dementia suffered a stroke which robbed him of most of his other faculties. It was necessary to find him a nursing place for his discharge from hospital. The staff at Braeburn Lodge responded swiftly and efficiently and he is well settled. He is cared for at all times with professional and kindly care and I am very happy for him to be there. He has a lovely room and the home is always clean and tidy and comfortable."

S L
carehome.co.uk rating: 4.83 out of 5

"Excellent! Staff caring, pleasant, patient. The manager couldn't be more helpful. Food fantastic. My 9-year-old granddaughter asked if she could book her place for when she is the age of her great-grandma - 95!"

C F
carehome.co.uk rating: 5.00 out of 5

"Braeburn Lodge has exceeded my expectations. The level of care for my mother has been excellent. The staff are proactive in supporting all aspects of my mum's life from activities provided to medical needs. The care home itself has a community feel and is a positive environment. The home is clean, well designed and beautifully decorated and furnished. The staff are respectful and the management approachable responding quickly to any questions or concerns."

Z F
carehome.co.uk rating: 5.00 out of 5

"I was always hesitant about having to place my mother in a care home, but circumstances dictated that we had reached a point when it became necessary for her safety and well being. We have been delighted by the standard of service and facilities at Braeburn Lodge. The staff are very friendly/helpful and attentive, and nothing is too much trouble. Mum has settled in extremely well and has said that she doesn't want to move away from Braeburn as the staff are so kind to her. We would not hesitate to recommend this care home if you are thinking of placing a loved one into full-time care."

Michael G
carehome.co.uk rating: 4.75 out of 5

"All staff at Braeburn Lodge, Managers, Administration staff, nurses, carers, cleaners, chefs, laundry and maintenance extended the most wonderful care to our Mum. Their professionalism, their care and the dignity, friendship and love they showed to her were exceptional. Staff were very supportive to us as a family and their sensitivity and thoughtfulness was particularly valued by us in the last days of her life, which made a sad and difficult time both meaningful and a privilege to be part of. There is a resident-focused ethos at Braeburn Lodge and the team is led with great skill. It feels like a very happy place to work and this has a very positive impact on residents and their family and friends. We cannot thank them all enough for the kindness and care shown to our Mum."

Gillian D
carehome.co.uk rating: 5.00 out of 5