Reviews for Drummond Grange Care Home

"It was disappointing to arrive and see our mum badly positioned in her bed with the door open - her body uncovered and unable to move herself. This is not "celebrating life" in any way!"

Karen T
carehome.co.uk rating: 1.33 out of 5

"It was disappointing to arrive and see our mum badly positioned in her bed with the door open - her body uncovered and unable to move herself. This is not "celebrating life" in any way!"

Karen T
carehome.co.uk rating: 1.33 out of 5

"Excellent but there needs to be a better ramp at main entrance which is easier for wheelchairs. Every time for the last year, I need to turn completely around to enter the building backwards."

D M
carehome.co.uk rating: 4.00 out of 5

"Excellent but there needs to be a better ramp at main entrance which is easier for wheelchairs. Every time for the last year, I need to turn completely around to enter the building backwards."

D M
carehome.co.uk rating: 4.00 out of 5

"I would like to thank the chef and his team for the catering which they did for my brother's birthday party. There was a lovely selection of savoury and sweet treats which were all fresh and tasty. The birthday cake was as delicious as it looked! Nothing was too much trouble. Thank you very much, it allowed us to focus on my brother and his guests."

Margaret B
carehome.co.uk rating: 4.42 out of 5

"I would like to thank the chef and his team for the catering which they did for my brother's birthday party. There was a lovely selection of savoury and sweet treats which were all fresh and tasty. The birthday cake was as delicious as it looked! Nothing was too much trouble. Thank you very much, it allowed us to focus on my brother and his guests."

Margaret B
carehome.co.uk rating: 4.42 out of 5

"I cannot recommend Barchester Drummond Grange Care Home more highly. The care of the staff is so professional and organised. The staff are always very on the ball and very kind and uplifting. The ward is clean and spacious with individually designed rooms, out looking the garden. The dining room is beautiful like a hotel and the food is excellent. Thank you so much for caring for my dear friend so well."

Kate R
carehome.co.uk rating: 5.00 out of 5

"I cannot recommend Barchester Drummond Grange Care Home more highly. The care of the staff is so professional and organised. The staff are always very on the ball and very kind and uplifting. The ward is clean and spacious with individually designed rooms, out looking the garden. The dining room is beautiful like a hotel and the food is excellent. Thank you so much for caring for my dear friend so well."

Kate R
carehome.co.uk rating: 5.00 out of 5

"Pleasant staff. Good meals."

Margaret M
carehome.co.uk rating: 3.08 out of 5

"Pleasant staff. Good meals."

Margaret M
carehome.co.uk rating: 3.08 out of 5

"The staff were very friendly and efficient. Because of covid, the meeting was sone in a room with a perspex screen which you entered from outside. This was a well-thought option to be able to see and speak to your resident. Well done all involved."

F G
carehome.co.uk rating: 5.00 out of 5

"My late husband and daughter resided here. My daughter now does. Have never had any issues or problems with this provider. I/we are extremely happy with everything. I would recommend this care home to everyone."

K S
carehome.co.uk rating: 5.00 out of 5

"My brother has only been in Drummond Grange since August. Settled in well and really pleased with the transition from his other placement. Staff are very friendly and helpful. So far they are meeting all my brother's personal and medical needs."

Yvonne M
carehome.co.uk rating: 5.00 out of 5

"I just feel that my nephew is not always as clean as he could be. Most of the staff are very caring."

D P
carehome.co.uk rating: 3.42 out of 5

"No issues, my sister seems well looked after which is all I can hope for. Bedroom always clean and tidy. I'm always treated with respect when visiting."

A O
carehome.co.uk rating: 4.00 out of 5

"Our Mum has been at Drummond Grange for almost a year now, and her quality of life has improved continually. She is so much happier every time we visit her and being highly sociable has thrived being amongst new friends. It has been a challenging year for everyone, and the facilities Drummond Grange provided to allow visits is fantastic to keep viral contact going. The staff are all great and so accommodating."

Grant M
carehome.co.uk rating: 4.50 out of 5

"I would like to let everyone know that the care, support and understanding of each individual resident at Drummond Grange is excellent. Providing constant care and compassion to residents and their families during this very difficult time has remained professional and support individual needs, family requests as well as their own staff."

S B
carehome.co.uk rating: 5.00 out of 5

"Always a happy lovely place. My friend is popular and enjoys being here."

J D
carehome.co.uk rating: 5.00 out of 5

"My husband is a resident I can't thank them enough for all they do. Fantastic management and care staff. The care home is beautiful and clean and the care staff are wonderful and great with the residents keeping them well."

R S
carehome.co.uk rating: 4.75 out of 5

"Always activities to do, they cover many different aspects to support the individual needs of the clients who live here. They always ask if we want to go out on the bus. I usually say no as I don't like shopping."

R A
carehome.co.uk rating: 3.75 out of 5

"The staff are most helpful and make the residents feel part of a family."

Margaret M
carehome.co.uk rating: 4.67 out of 5

"A big reassurance during this past lockdown phase is knowing that my partner is well looked after and has been shown genuine love and compassion. It has been so difficult for them to understand (no visiting). I am always kept up to date with his health. All the staff are dedicated and through difficult times always manage a kind word and a smile. My partner looks healthy with the good food and special care and help he receives. The rooms are clean and tidy, and has been made personal to feel like home."

C S
carehome.co.uk rating: 5.00 out of 5

"A pod visit had been organised for me to see my friend. I was concerned to see that her head wasn't at an angle where she could easily see me, she looked very uncomfortable. It would have been possible to have an additional cushion or similar support to be in place, this would also have allowed her to be in a better position to speak into the microphone on her side of the pod."

J L
carehome.co.uk rating: 2.50 out of 5

"My sister has moved into the home this week. I went to visit this week, and the home is lovely, the staff are so friendly, and the food is great. Lots going on and lots of staff about. The chiropodist came to see my sister, but because we were there, it was no problem to come back. She has an en-suite and gets a shower every day. My sister is enjoying it and settled in well."

Tracy T
carehome.co.uk rating: 4.58 out of 5

"The rooms are a bit dated and could do with modernisation. Pads don't fit very well as they are always leaking and have to get bottoms changed on a regular basis. There are two types of beds, one that raises at the back of the knees that would stop my wife from slipping down the bed, but unfortunately, my wife's bed does not have this. Otherwise, everything else is of a satisfactory standard."

John S
carehome.co.uk rating: 3.33 out of 5

"My daughter moved in here 3-weeks ago, and I feel a lot more relaxed knowing she’s being cared for. All the staff are friendly, always take time to have a blether, although they are all busy. She has a nice room and plenty of activities going on. I’m going with her on Friday for karaoke. A hairdresser comes in. Five stars to all the staff. She is being well looked after. Thanks to all the staff."

Carol L
carehome.co.uk rating: 5.00 out of 5

"I always enjoy my visits to Drummond Grange. Friendly staff, good instruction on procedures during Covid-19. Facilities are clean and homely. Outside space/garden lovely in good weather."

Helen M
carehome.co.uk rating: 4.00 out of 5

"All the carers and reception staff are all very good and all care for their residents. They are all very friendly. Good activities throughout the week by the activities team. The food looks really good and up to a good standard."

Kerrieann S
carehome.co.uk rating: 5.00 out of 5

"Every aspect of dealing with Drummond Grange Care Home was fantastic! The only reason I did not give the facilities full marks is that it is starting to look a little tired. However, that is being addressed by management with the refresh of rooms over time. I would like to give special thanks to all of the staff, especially but by no means limited to those in the dementia unit. Absolutely everyone we interacted with was doing a top-notch job and obviously cared very deeply about what they were doing. Sadly, my father-in-law has now passed, but we will always remember how well he was treated in his final days."

J F
carehome.co.uk rating: 4.92 out of 5

"Wonderful setting, nice and friendly staff. Was great to meet the staff and have a good chat while enjoying scones, cupcakes and drinks. Can't wait for the next gathering. Great job for the lovely day."

Daniel D
carehome.co.uk rating: 4.92 out of 5

"I want to say thank you to this team, all coming from heaven. They are angels and they know what they are doing. They are trying to do the best for my muscles, especially in my hands, they also do a great job with my legs. I want to thank all the carers, nurses and management. Thank you to the physio team, they give me a chance to stand in the hydro pool, this was amazing. My wife is over the moon about my improvements. I can now eat and drink by myself, which I could not do in the hospital."

M E
carehome.co.uk rating: 5.00 out of 5

"I come to visit my friend. We always have a great day. The staff at Drummond Grange Care Home work very hard. If you ask for something they will do all they can to help. The food is fantastic and great choices. Family, friendly and lots of entertainment."

Kathy K
carehome.co.uk rating: 4.92 out of 5

"A very nice home. Food is good and plentiful. the grounds are beautiful for wheelchair walks and sitting outside. Very good daily activities. Onsite gym with physiotherapy staff. Trips to the hydrotherapy pool."

Grace J
carehome.co.uk rating: 4.58 out of 5

"Amazing/fantastic care home, more like a hotel. Very friendly, considerate and positive staff."

D M
carehome.co.uk rating: 5.00 out of 5

"I am pleased with the overall care of my wife and find the staff kind and caring."

Walter M
carehome.co.uk rating: 4.17 out of 5

"I have really enjoyed since moving in plus getting on really well with all the nurses and carers. They are all well mannered and sincere with their attitude and I have really enjoyed being here since day one."

J D
carehome.co.uk rating: 4.92 out of 5

"I have a good relationship with staff and manager. I have been going for respite for years, my husband was there for five years before he died 14 years ago. My daughter was there for six years in the home. My other daughter is in the home for four years, she will be there until anything happens to her, I have no worries about the care she gets. They phone if anything is wrong. I am impressed with the care."

E K
carehome.co.uk rating: 5.00 out of 5

"I came to Barchester Drummond Grange Care Home on 27/06/23 after 6 months in hospital. When I came here I was confused and in a lot of pain. Having now settled, getting closer to accepting I'll never walk again. The staff have been amazing, kind, caring and professional. Everyone, carers, admin, carers, cleaners. They create a friendly, open atmosphere. You are encouraged to make your room your own, you can join in or keep to yourself, and all choices are respected. I feel respected and listened to."

M P
carehome.co.uk rating: 5.00 out of 5

"The care home provides peace of mind and the knowledge that residents are safe, warm and well provided for. Day and night."

Margaret L
carehome.co.uk rating: 4.50 out of 5

"I always have a pleasant visit when coming to see my mum, the staff are always lovely and eager to help if you have any issues/questions. My mum's room is always kept clean and tidy and other facilities are always kept nice as well. Would recommend this place to anyone and thank you for the 24 hour care you give to my mum!"

Sarah A
carehome.co.uk rating: 5.00 out of 5

"My mum came to Drummond Grange at the end of April 23. She has settled in very well, with excellent support from the staff. Having been housebound for a couple of years, it has been wonderful to see my mum taking part in the many activities (she has even been swimming!). Very pleased that my mum has ended up at Drummond Grange."

Andrew P
carehome.co.uk rating: 4.83 out of 5

"Excellent facility, friendly staff. I would struggle to put into words the fantastic job all of the team at Drummond Grange do. The world needs more people like this."

Sarah F
carehome.co.uk rating: 5.00 out of 5

"The service is brilliant. It could not be any better. Staff are so nice. Very helpful staff. Everyone helps you. Everything is clean and peaceful. Everyone is very friendly."

Janice B
carehome.co.uk rating: 5.00 out of 5

"Welcoming place, staff are friendly."

Dean W
carehome.co.uk rating: 4.92 out of 5

"A lovely day - even the sun was shining and everyone appeared to be enjoying themselves. Well organised."

R K
carehome.co.uk rating: 4.17 out of 5

"Today was very well put together and all the better with the sunshine."

N L
carehome.co.uk rating: 4.58 out of 5

"Staff are always friendly and happy to help and support in any way they can. Today's festival was a great experience and something I hope can continue."

M S
carehome.co.uk rating: 5.00 out of 5

"Fantastic staff and great support for residents. A staff member in particular is very helpful with the residents and makes a great effort to engage and ensure residents are happy. Facilities are very clean and up to standard."

L F
carehome.co.uk rating: 5.00 out of 5

"The staff go into lots of detail to keep you up to date with everything. They will answer any questions and resolve any concerns. My friend feels safe here, what more can you ask for?"

Richard C
carehome.co.uk rating: 5.00 out of 5

"Staff are all very pleasant and approachable. Good day at the music festival. Nice to see everyone out enjoying the sun. Dad seems settled here."

Yvonne B
carehome.co.uk rating: 4.45 out of 5