Reviews for Hurstwood View Care Home

"Thank you for being so kind + helpful. I spent time with as re-hab after having a stroke. You made it pleasant whilst I was down. I would certainly recommend you."

B G
carehome.co.uk rating: 5.00 out of 5

"Very satisfied - Excellent care."

Joyce N
carehome.co.uk rating: 5.00 out of 5

"A purpose built, delightful, friendly, caring home with an uplifting atmosphere and a focus on enriching activities alongside the normal daily needs of the residents. The carers are genuinely lovely, very capable & attentive. Mum especially warmed to her carers. Mum's initial 2 week respite turned into 6 weeks. It was unfortunate that she couldn't become a permanent resident, since we could not prove the 2 years funding required. Nevertheless, the lady in the office, did everything possible to advise and support us throughout the process & Mum's respite stay. Would highly recommend to any family considering a care home for their loved one."

J D
carehome.co.uk rating: 4.58 out of 5

"Hurstwood View is described by dad, 'like a 5 star hotel!'. Nothing is too much trouble for any of the staff, they are all so attentive and genuinely caring, patient and happy at all times. They also give respect to those residents who might just be happy to be in their own company and choose not to always join in the huge range of daily activities available. Mum was also there last year, if only for a few weeks, but at a time when her health was at it's most challenging. The care she received was outstanding, and the care they gave us as a family equally so. 5 stars from us all and many many thanks to everyone!"

Jane M
carehome.co.uk rating: 5.00 out of 5

"Mum has a care assisted flat and at the moment has moved to the nursing wing due to a fall and injury. We have therefore seen the wide range of care that has been available. The knowledge, care, experience and approach to patient care/dignity is excellent. The facilities and food are very good. The only minor point would be the lack of on-site physio. The admin is very efficient."

Graeme C
carehome.co.uk rating: 4.92 out of 5

"Excellent in every way."

J B
carehome.co.uk rating: 5.00 out of 5

"The nursing/care staff at Hurstwood View are very professional, but they are also extremely caring and treat the residents with great respect. The rooms are spacious, and the en-suite is a good size. The food is always excellent, and the hospitality and reception staff are very accommodating and helpful. The manager is excellent and truly cares about all of the residents. Hurstwood View has been particularly good at looking after everyone during this coronavirus crisis and have kept friends and family very well informed whilst we are not able to visit."

Dany C
carehome.co.uk rating: 4.92 out of 5

"My father owns one of the apartments at Hurstwood Court and was for a long time going into the care home for his meals and to join in with the various outings and activities put on by the home. Both of these he enjoyed very much as they gave him variety and social interaction, not having any friends in the area. In May he had a couple of falls and was moved downstairs into the care home to be looked after. The room he was offered was so lovely, bright and homely, the staff so attentive and helpful that he is now going to remain in the care home. This has been such a weight off of our minds, as out of four siblings only one of us who lives locally. Because my Dad was going downstairs for his meals he knows and recognises all of the members of staff and other residents. With Covid, I have not been able to visit my Dad, but members of staff have been calling me regularly to keep me up to date with how my dad is doing and I am confident he is very happy."

Katherine C
carehome.co.uk rating: 4.33 out of 5

"During this unprecedented time of Covid-19, the staff at Hurstwood View have gone beyond their duty as carers and adapted to take on the emotional role of supporting residents without family visits. At the start of the lockdown period, I had no idea how my father would cope without my almost daily visits. Unable to do anything for himself, he is entirely reliant on support from others. It has been a giant leap of faith to trust that he would be cared for, physically, emotionally and mentally. I can honestly say that the care and support that my father has received has been exceptional. The staff at Hurstwood View can be proud of themselves. They have come through the most difficult of times, caring for the lives of others in an exemplary way. Setting up communication via Skype has been brilliant. Even facilitating virtual physiotherapy sessions! We are a lucky family to have the caring support of all the dedicated staff at Hurstwood View."

Jo C
carehome.co.uk rating: 4.83 out of 5

"I am very happy with how Hurstwood View have handled the coronavirus pandemic. There has been excellent care and nursing and good communication. In general the staff are good at their jobs, friendly, helpful and genuinely caring."

Anna C
carehome.co.uk rating: 3.83 out of 5

"My mother has been at Hurstwood View for a little over a year and before that my father was at Hurstwood View for about two and a half years. I have therefore been visiting the home on a very regular basis for a number of years. The home is well managed and it boasts an exceptionally good staff who clearly care for the residents. This has been particularly evident in the challenging times over the last few months with COVID-19 where staff have gone beyond the normal call of duty to keep the residents settled and as content as possible whilst they have been unable to see their families. The rooms are nice, a good size and pleasantly furnished. There are spacious communal areas and a cafe downstairs. There is an excellent team who sort out the activities and friendly reception and administrative staff. I would unhesitatingly recommend Hurstwood View to anyone looking for a care home for family or friends who are unable to remain in their own homes."

Adam R
carehome.co.uk rating: 4.67 out of 5

"My father had spent several years in Hurstwood View where he was shown such kindness and wonderful care. He was in his 90’s and had the start of dementia that caused him to be anxious and overactive. He loved walking around the home and with the great layout and facilities it gave him such freedom which was important to him. Every member of staff showed him such love and respect, it really was like a big family. He loved his food and joining him at meal times occasionally was like being in a first-class restaurant along with the entertainment. My dad ended his final days at the home and my family and I spent day and night with him. This is when you really see how good the home is: the manager and deputy manager, both nursing trained, were so hands-on, leading by example, the nurses and carers just couldn’t be faulted. They were an amazing happy team and generally passionate about their patients well -being I honestly couldn’t wish for a better place for my dad to end his days."

Jane L
carehome.co.uk rating: 5.00 out of 5

"My step-mother-in-law has been a resident at Hurstwood View for over 2 years. My mother-in-law has Parkinson’s disease which has affected her balance and, after several falls and a stint in the hospital, we decided that she was safer in the environment of a care home. When looking we very much liked the size and location of Hurstwood View. We could see that every patient was receiving very personal and individual care by a dedicated staff. All my mother-in-law's needs are met to a very high standard. The staff are kind, caring and attention to every aspect of the resident’s needs with a cheerful demeanour. The rooms are bright and clean and my mother-in-law is lucky to have a room with doors opening on to a courtyard and lovely garden where she can sit. There is a weekly programme of activities and she really enjoys the exercise classes. The dining room, reception rooms and cafe are bright and spacious. The food is excellent. Above all, my mother-in-law is very happy at Hurstwood View."

Angela B
carehome.co.uk rating: 4.67 out of 5

"My mother has been a resident of Hurstwood View for over 4 years now. The manager is very caring and has built up an amazing team of staff who are very friendly, kind and professional and treat all the residents with respect. The meals are excellent and tasty homemade cakes and biscuits are always available. The rooms are a good size and the gardens spacious, with lovely views across the fields at the rear of the building. During the period of lockdown due to the Covid-19 crisis, the staff have continued to give excellent care to my mother and have kept in regular contact with me regarding her health and well being. The staff have remained cheerful and positive, even though they have been working under such difficult circumstances. Skype and WhatsApp have been set up to enable families to keep in touch with their loved ones. I feel that Mum is being very well cared for and is in a home that is safe and has a lovely warm, friendly and caring atmosphere."

B S
carehome.co.uk rating: 5.00 out of 5

"Hurstwood View provided excellent care and support for my father, he was extremely well looked after and all staff treated him as an individual with complete respect and attention. I would highly recommend Hurstwood View."

Jonathan S
carehome.co.uk rating: 5.00 out of 5

"My parents have been residents at Hurstwood View Care Home for nearly two and a half years. My mother in Memory Lane and my father is a resident on the nursing floor. From the outset, they have both been treated with a kindness that made the transition from home and hospital a very comfortable one. My sister and I greatly appreciate how accommodating the staff are and especially how we were welcomed to make their rooms feel familiar, bringing in belongings of their own, making a homely environment for them both. My sister and I always feel listened to and I would say that my parents feel the same. Respect and dignity are paramount. The many long-standing staff build many valued relationships, showing genuine care and interest in the wellbeing of the residents. Cleanliness and personal hygiene are excellent. My dad really appreciates the good food. Hurstwood View is welcoming and the beautiful setting and garden is a great asset for residents and visitors."

Roz A
carehome.co.uk rating: 4.92 out of 5

"My mother has been at Hurstwood for two years having left a large house and garden where she lived alone. At all times, the staff have treated her with dignity and respect - with humour thrown in for good measure! The home is spacious and always clean. The meals are excellent. The leadership comes from a place of love and genuine care. To be honest, I thought it would have been impossible to find somewhere suitable for my mother, but we are so very grateful for the immeasurable love found in this place. Every resident's needs are different, but our experience has been very good. Like any community, the experience is better if you have like-minded people around you with whom you can do activities. This comes down to luck. Do take a look!"

Clarissa B
carehome.co.uk rating: 4.83 out of 5

"My father became a resident whilst strict rules were in place regarding Covid-19. The staff dealt with this in a professional way whilst being sympathetic to my father's needs in getting settled in. I appreciate the accessibility of speaking to the staff who always have time to speak however busy they are. I have found the general atmosphere at Hurstwood View to be a positive, friendly and welcoming home where nothing seems too much trouble."

Claire D
carehome.co.uk rating: 4.67 out of 5

"Given that Covid has changed everything my experience has been all that I could have hoped for, except the accounting. Random amounts have been taken from my account with no explanation. I have asked for a monthly statement."

S L
carehome.co.uk rating: 4.25 out of 5

"My mother has spent eight weeks at Hurstwood View, having been transferred from Pembury hospital after a fall and a series of absent seizures. She suffers with vascular dementia. We have been delighted with the care given to Mum which has been first class from day 1. She has been made to feel very much at home and has fitted in very well with all of the staff. Although visiting has been very limited due to the pandemic, she has been kept active and has even developed a couple of interests we didn't realise she had. Her general disposition and health has also improved and it's nice to see her smiling so much. Her birthday 'party' was made extra special when the staff brought her favourite coconut cake in and sang happy birthday to her together. Well done and thank you."

Ian F
carehome.co.uk rating: 4.92 out of 5

"Hurstwood View is a caring, supportive and wonderful place to be. My relative has had respite care there a few times now, and every time he has been there, we have had nothing but praise for the way he has been treated and looked after. He himself says he feels like royalty when he goes there and nothing is too much trouble - if you ask for anything, he gets it immediately. We, as a family, cannot thank them enough for their compassion. He’s even looking at going again before Christmas. That says it all really."

Marion W
carehome.co.uk rating: 5.00 out of 5

"My mother and her partner moved into the flats which are connected to Hurstwood, they were happy to have the back up of the care home and also have care in their own home. This worked really well and they quickly got to know the staff and felt very happy with their decision to move to Hurstwood. Unfortunately, my mother's partner had a bad fall. The hospital would not let him be discharged back to the flat as he needed more care so he went into the nursing home. He was cared for very well by the staff. They were really good with him as his dementia had accelerated. The good thing was that Mother could visit him. He was treated with respect and dignity until the end. Unfortunately, my mother was diagnosed with cancer. She carried on living in the flat with the knowledge that if she needed anyone they were on hand. She really loved all the staff and built up a friendship with them. She said she couldn’t have wanted to be in a better place. Her last days were spent in the home and I wouldn’t hesitate to recommend."

Debs
carehome.co.uk rating: 4.50 out of 5

"Hurstwood View came to our rescue when our father was in the final stages of dementia and we could no longer keep him at home with carers. They took him at very short notice and throughout the very short time, he was at Hurstwood View the care was exemplary. One of the staff was with him twenty-four hours a day, we had regular and frequent updates. The staff were gentle and caring in the way they handled him in his final days and treated him as though they had known him all his life. The staff also treated us with great understanding and sympathy and were prepared to go to any lengths in order to make our situation as easy as was possible during Covid. We could not fault their care and they made a world of difference to us at a very difficult time in our lives. We felt very lucky to have been able to send our father into their care for his final days."

Pippa R
carehome.co.uk rating: 4.58 out of 5

"My dad stayed for respite care following a few falls. The care dad received was amazing, we have had nothing but praise for the way he was treated and looked after. The home is modern, beautifully clean and kept in tip-top condition. The food options are great, dad raved about his meals during his stay! Dad says nothing was too much trouble - all the staff were truly amazing! As the weather wasn’t suitable for dad to enjoy the beautiful grounds outside and he didn’t want to join in activities indoors, the staff grouped him with a few other men so they could have chats which dad thoroughly enjoyed. The atmosphere in this home is very friendly, supportive and caring."

Christine H
carehome.co.uk rating: 5.00 out of 5

"My elderly mother urgently needed a nursing home. I had visited several, but none was absolutely right. Hurstwood View was recommended. I had finally found the perfect home for her! The manager is delightful, involved, and from a nursing background. The cheerful atmosphere and close relationship between staff and management is immediately apparent. I understand staff turnover is low, a positive. The staff are happy, kind, respectful, and seek to converse with residents as individuals with a unique history. The nursing staff informs me of any issue. Measures are in place up to help my mother with her particular circumstances. Nothing ever seems too much trouble. The purpose-built building boasts lovely ensuite bedrooms, all with patio doors opening onto a courtyard or garden. The chef’s meals look nourishing and delicious. The lively activities team provides a busy programme. As a new visiting relative, I felt immediately embraced by the Hurstwood View community, and have nothing but praise for it."

Sue C
carehome.co.uk rating: 4.92 out of 5

"Always a nice, friendly welcome and staff are very good with names of visitors. Hurstwood View has a good reputation."

S B
carehome.co.uk rating: 4.50 out of 5

"Everything about our experience with Hurstwood View has been extremely positive, right from our first informal visit to see if it was the right place for Mum. My mother has Alzheimer's but can function fairly independently and loves to socialise. The whole approach to my Mum is to treat her as an individual. She has settled in so quickly. All the staff are very friendly, as well as very professional. The home feels and appears much more like a hotel than anything else. Mum's room is lovely with a superb view. Mum is joining in with a lot of the activities and eating well. The latter is a relief as her appetite had dwindled so much prior to coming to Hurstwood View and she had lost weight. Every time I speak to her or visit her she is so excited to tell me what she has been up to, how nice it is there and how happy she is. This has also been a difficult time for us as a family as it's been a huge decision to make and the staff have all made this so easy and stress-free for us."

Sharon J
carehome.co.uk rating: 5.00 out of 5

"My experience and that of my husband, a resident since February 2021 has been very positive. I feel that he is receiving the best possible care at Hurstwood View. The staff are extremely caring and friendly and he is fond of them and grateful for all they do for him. I receive regular updates about his medication and any adjustments and reasons for them by the Clinical Leader. Very much appreciated and keeps me in the picture without having to ask. Generally, the care is exceptional and I am glad that my husband has found the perfect residential Home for his particular needs."

Diana K
carehome.co.uk rating: 5.00 out of 5

"My mother transferred from another care home in September 2021, and the move has been transformational for her. She was very low when we moved here, and the professional, kind and friendly team at Hurstwood View have worked hard to bring some sunshine back into mum's life. I truly believe that she now has some quality of life, and for me, that is everything. The management team at Hurstwood View is exceptional, and they make every effort to ensure that all of their service users enjoy their last days, even in these difficult times of CV-19. I cannot thank the team enough for all their hard work and kindness. They definitely go the extra mile!"

Mike T
carehome.co.uk rating: 5.00 out of 5

"Hurstwood View has been excellent in every respect. As POA and next of kin for Auntie our location some 300 miles away proved very challenging. We had remotely supported her for many years aided by intense home care support but her increasing confusion and distress demanded she move to receive continuous support. This she had persistently resisted but Hurstwood's reception and ongoing care proved very special. Her personal bedroom, the quality of food and the opportunity to make new acquaintances was great but above all was the kindness shown by all of the staff in making her at ease in this new environment. Of equal value was the staff's engagement with us. Being unable to visit we were rigorously kept informed on both the positive aspects of Auntie's residence but also sensitively guided through the challenges of her decline through dementia and ultimate end-of-life care. We initially gasped at the fee but can honestly say that it proved worth every penny."

Claire T
carehome.co.uk rating: 5.00 out of 5

"The staff are consistently helpful and extremely friendly. Nothing is too much trouble whenever we have any queries or requests for either management or nursing staff. However, the most important review of all can only really be from my parents who always say that they are happy and well looked after whenever I ask. Thank you."

J D
carehome.co.uk rating: 4.25 out of 5

"It is very clear to me that everyone that I have come into contact with at Barchester Hurstwood View, as the husband of a resident, is doing everything possible to provide her with the best care and support at a challenging time of life. There is also a good range of activities for residents to participate in, should they wish to do so but nobody is placed under pressure. The building, garden and internal facilities are of a really good standard and are well-maintained. If and when there are queries/concerns they are dealt with in an open and professional manner."

R W
carehome.co.uk rating: 4.67 out of 5

"After looking at many care homes, this was the only one that offered respite that I could book in advance. I needed to find a care home for my mother whilst I was away on honeymoon. My honeymoon had been booked way in advance of my mother needing to live with us and I needed to know mum was safe and well looked after. Barchester Hurstwood View is amazing. The home is beautiful and made very special by the staff who look after these vulnerable people. Mum was very happy and made good friends with the staff whilst she was there. I haven't told mum yet but I'm hoping to book her in again next year when we go away for our holiday. The home is very convenient for our relatives to visit. My mum prefers a quiet life and was very happy she was allowed to stay in her room for her stay."

D K
carehome.co.uk rating: 4.58 out of 5

"Since resident has been living in Barchester Hurstwood View, 2022, I cannot fault the excellent quality of staff on all levels: compassion, care etc. The home is an extension of our family. They helped provide a wonderful birthday party today for my mother-in-law. We all had a wonderful day. Thank you Hurstwood View."

H F
carehome.co.uk rating: 5.00 out of 5

"Just everything about Hurstwood worked for my father and family. He moved into Hurstwood Court, the independent living wing, some years ago. The staff in Hurstwood View were wonderful with him. Checking that he was safe. Providing him with increasing levels of support as, and when, he needed it. The option to be involved in as much, or as little, of care home life as he wanted provided him with activities, a social network and always ensured a hot meal was available if he didn't feel like shopping and cooking. After several years in his apartment, he eventually moved into Hurstwood View when it was clear that it was no longer safe for him to live independently. The wonderful staff there continued to look after him for a number of years until he eventually succumbed to his illness and passed. The care, compassion and dignity that all the staff show to all their residents, and their families, is truly wonderful. We are all so grateful to the manager and her team."

Helen A
carehome.co.uk rating: 4.83 out of 5

"My husband is being cared for at Barchester Hurstwood View. I am so very pleased and happy that he is there. The staff are truly amazing. Everything is excellent, from the food to the activities to the administration to the maintenance, all of it. Nothing is too much trouble. This is an exceptional place where you know your loved ones are being taken care of and are safe. Thoroughly recommend it. A happy place."

A T
carehome.co.uk rating: 5.00 out of 5

"I can't thank the manager and the team enough for how they are treating my father. Having had him in a previous home which wasn't great and where we felt he was restricted, Barchester Hurstwood View is polar opposite and such a relief for our family. The care, compassion and respect are second to none and a true reflection to the training and engagement of the crew."

James G
carehome.co.uk rating: 4.92 out of 5

"A great home and we are eternally grateful to the manager and her team for their amazing work, delivered with such care and respect. The manager is a real pillar of support and is always there to listen and her team are super in helping and asking if you're ok and genuinely cares about the family too."

Magdalena L
carehome.co.uk rating: 5.00 out of 5

"I am full of praise for this nursing home and for the considerable care that all the staff have shown to my darling husband. I thank them all. They show the utmost compassion for all the residents here. The vital thing that this residence shows, which is so important, is that there is love and when you have that, then you have it all."

Jenny A
carehome.co.uk rating: 4.83 out of 5

"I find Barchester Hurstwood View excellent for caring for the needs of the residents. All staff are extremely friendly and very helpful in all areas. The activities are very varied and nothing is too much trouble. There is a very friendly atmosphere around the residence with lots of smiley faces. I am more than happy that my family members live there."

T D
carehome.co.uk rating: 5.00 out of 5

"The team at Barchester Hurstwood View work together to provide compassionate and supportive care for residents but with dignity for the individual. This is essential when working with dementia. Communication with family is good. Facilities are maintained to a high standard. Activities are well-organised and plentiful and resident-specific needs are accommodated (e.g. family gatherings). This is all so reassuring to family members. Thank you"

S F
carehome.co.uk rating: 4.92 out of 5

"Very friendly, capable and helpful staff 24/7. Excellent lounges and quiet room and cafe to meet guests."

Timothy H
carehome.co.uk rating: 4.64 out of 5

"My father has been a resident since June 2017 on Memory Lane. Nothing is ever to much trouble. The care for my father has been superb and even with The Pandemic the staff have gone beyond the call of duty adapting to new working regimes ensuring the residents were well. Ever since 2017 I have nothing but praise for Hurstwood View and would recommend it to anyone. Brilliant staff working together as a team. I feel Hurstwood View is part of my extended family. Thank you to all the staff for all your continuing hard work."

Jane D
carehome.co.uk rating: 4.92 out of 5

"My mother, who has dementia, has been staying at Hurstwood for over four years. She has a spacious, comfortable, on-suite room overlooking countryside. The home is decorated to a high standard and residents use various lounges and a cafe where a range of activities are provided. The garden areas are well-maintained and there are pleasant, outdoor seating areas. I am always made to feel welcome when I visit my mother and all the staff are extremely friendly and helpful. Their kindness and awareness of my mother's needs is greatly appreciated."

Carol A
carehome.co.uk rating: 5.00 out of 5

"Room comfortable and spacious. Staff extremely attentive and looked after me very well. Choice of food with menu requests taken daily. Would do something different if required. As I stayed in my room during my visit staff came in for a chat when they had a spare moment. That was greatly appreciated."

Sandra H
carehome.co.uk rating: 4.00 out of 5

"My mother moved to Hurstwood View in September 2022 after her Alzheimer's had progressed so much that she was unable to continue in her own home. We were concerned that the transition to a residential home would be very upsetting and difficult for her. In fact, with the support and care of the wonderful staff at Hurstwood View, Mum settled quickly and is very happy in her new surroundings. She is well looked after, is enjoying the activities on offer, and is calmer and less anxious than she was in her own home. We can visit whenever we like, as can her other friends, which is wonderful. The staff are great at keeping in touch, so we feel very much a part of Mum's care. We cannot thank the team at Hurstwood View enough. Special thanks to two members of staff."

M G
carehome.co.uk rating: 4.92 out of 5

"It was excellent caring service throughout her short stay. All staff were attentive at all times and made us as visitors feel welcome in their environment. I would recommend this home for anyone to use."

J C
carehome.co.uk rating: 4.58 out of 5