Reviews for Leonard Lodge Care Home

"Very helpful caring staff."

S H
carehome.co.uk rating: 4.25 out of 5

"Very well run home with excellent management and staff. Mum stayed for respite with a view to stay for long term. Mum was very happy with the way she was treated but felt her room was too small. Mum has mild dementia but is very mobile, she was always worried about not finding her way and getting lost. Perhaps some signs for lounges and restaurant from the ceiling. Also door numbers very small for old people with bad eyes."

Yvonne J
carehome.co.uk rating: 3.92 out of 5

"My godfather is now a “permanent” resident, over time, age is catching up on him. The staff never allow this to frustrate them in making sure he remains mobile and well-nourished. His safety and comfort are at the front of their minds at all times. They never fail to notify immediately of any incident he is involved in ie fall etc and I am constantly reassured re his present condition. Three years ago he trusted me with his care and I am satisfied that in Leonard Lodge he is being provided with the high level of care he desires."

Tim W
carehome.co.uk rating: 4.58 out of 5

"All the staff were very attentive, kind and caring. A well-run care home."

N H
carehome.co.uk rating: 3.67 out of 5

"My mother was made to feel extremely welcome, as we all were on arrival and throughout her whole stay. She says she has a wonderful time, the staff were very kind to her and she made many friends. She was very apprehensive before her arrival at Barchester Leonard Lodge but within minutes, felt she belonged there, one of the family. She would not hesitate to stay with you again."

D R
carehome.co.uk rating: 4.83 out of 5

"After trying other care homes we were lucky enough to find Leonard Lodge. The staff cannot do enough for their residents. From the cleaners right up to the general manager. My mother started to look forward to life again and has started to eat properly from their restaurant-quality menu. Standards of care, consideration and cleanliness are second to none."

J M
carehome.co.uk rating: 5.00 out of 5

"I am delighted that my family and I chose Leonard Lodge. All carers and staff are excellent. I couldn't wish for a better place for my husband."

K P
carehome.co.uk rating: 4.82 out of 5

"My mother was so well looked after by all of the staff. She was treated more as a friend than a resident by all of the staff who were wonderful."

Brian M
carehome.co.uk rating: 5.00 out of 5

"My Mother in Law spent six months in Memory Lane at Leonard Lodge. During that time we all felt like we were part of a lovely family. The staff were incredible and took such great care of her. I would like to thank everyone for their sincere and genuine kindness and have no hesitation in recommending Leonard Lodge to anyone who is looking for a home for their relative."

J W
carehome.co.uk rating: 5.00 out of 5

"The Leonard Lodge team have all been amazing looking after Dad. Their professionalism, kindness and caring have been outstanding especially at this unprecedented time. The inability to physically see our loved ones is so very painful but the team at Leonard Lodge have made it so much more bearable helping Dad on our Skype video calls, having chats on the phone and sending email updates. Truly grateful and thankful that he is at Leonard Lodge"

Mel B
carehome.co.uk rating: 4.92 out of 5

"We had a lovely experience today to meet my mother in beautiful surroundings. It is reassuring to finally meet my mother in the open. She seemed happy and content."

Terry L
carehome.co.uk rating: 5.00 out of 5

"My wife is very well looked after in Leonard Lodge and the staff are extremely kind and caring with her. I can see she appreciates all their efforts. It is a calm and happy environment with enough things going on without being too much. We are really grateful to all the staff for their care and effort with her."

A H
carehome.co.uk rating: 4.58 out of 5

"My mother was a resident from August 2018 to July 2020 when she died of old aged at 98. From the day she arrived, she and all the family were treated with care, respect, and the staff always remained willing to help with anything required. The staff were all excellent, and our impression was of a very happy environment. Well done."

S S
carehome.co.uk rating: 5.00 out of 5

"Found everything great, but a shame she can't get her hair done. All staff great."

M M
carehome.co.uk rating: 5.00 out of 5

"The staff have always been excellent. Mum is settled and happy she has settled well. The home and staff male you feel welcome which enables a good atmosphere. Mum always looks well cared for and dressed appropriately. They have a good understanding of her needs and her little ways."

Gary M
carehome.co.uk rating: 4.33 out of 5

"With my uncle being ready for discharge from the hospital on Sunday, the manager, deputy and administrators at Leonard Lodge all worked tirelessly to facilities his safe admission. At 97-years-old, he was no longer safe at home with four care package visits per day, and we as a family, have peace of mind he is safe and well cared for. My uncle has settled in well and like his clean, comfortable surroundings and is very much enjoying home-cooked food. It has only been one week, but he has settled in and loved by all the staff. Thank you for making a hard time easier."

Sheree M
carehome.co.uk rating: 4.58 out of 5

"The care staff are very caring to my husband also to me. They are looking after my husband very well, and nothing is too much trouble. Staff are very friendly and caring. The management is excellent, and I have never been worried to leave my husband at Leonard Lodge. Leonard Lodge has been recommended to us, and I am very happy with the decision made."

Jennie V
carehome.co.uk rating: 5.00 out of 5

"My wife has been a resident at Leonard Lodge for more than three years. During that time, the care for her has been brilliant."

J B
carehome.co.uk rating: 4.50 out of 5

"Our family are very happy with the care that my father is receiving. The staff are kind and compassionate and are doing a great job in the current circumstances given the Coronavirus. We would have no hesitation in recommending Leonard Lodge."

David B
carehome.co.uk rating: 4.67 out of 5

"Leonard Lodge staff and management are brilliant, always kept updated on things. The house is clean. My mum is always cared for. The staff are very polite and helpful. Very happy!"

A L
carehome.co.uk rating: 5.00 out of 5

"My husband has been a resident for 15-months. He was very difficult and aggressive when he went into the home, but staff coped well with his behaviour. He contracted Covid, was admitted to hospital, then I was told he was end of life on discharged back to the home. They nursed him brilliantly, and he recovered. I am very grateful to them."

P M
carehome.co.uk rating: 4.58 out of 5

"In very challenging circumstances and times (Dad being very poorly and Covid restrictions) the staff were very supportive and welcoming. Dad entered the home in January and we were unable to visit. However, the staff were very good at keeping us informed of Dad's progress, always making time to update us during many calls. Since visiting has started I have been able to see all the facilities and care. Very good."

J M
carehome.co.uk rating: 4.42 out of 5

"Leonard Lodge has been amazing with my Mum. She took a little time to settle but the staff were fantastic encouraging and helping her. Mum has now been there two years and is happy and always enjoyed getting her hair done. The staff have made sure that the routines and care continued during covid even though she could not get her hair done her nails were painted as she loved that too. Her hair has been done again by the visiting hairdresser this week and the staff sent me a photo of my Mum with her new hairstyle. She looks so happy. I really appreciate all the staff at Leonard Lodge. They get to know the families and take an interest in the family member. I am so grateful for the care and kindness of this Nursing care home from nursing staff and administrative staff. Thank you to them all."

Jacqui A
carehome.co.uk rating: 4.67 out of 5

"Since my mother moved into Barchester Leonard Lodge she has been extremely happy. The staff are very friendly and efficient and helpful. Nothing is too much trouble. I feel very confident with the way the home is run. I would highly recommend this home to anyone. Also, the activities are very good."

Jacqui W
carehome.co.uk rating: 5.00 out of 5

"My uncle is so happy since he settled into Leonard Lodge. I know because I always ask him if he’s happy and he tells me he loves his room, the garden, he loves the food and he loves the staff, he says what more could he want. He is 97 and as a family it was the best decision we made knowing in his last years he is in the best place he could be, getting the best care. What more could you want for a world war veteran!"

Dennise F
carehome.co.uk rating: 4.83 out of 5

"Dad has been welcomed into the home from day one. The staff are fabulous, I cannot say one thing that I have been unhappy about. Dad is extremely well cared for and I know he feels happy and secure."

K T
carehome.co.uk rating: 4.25 out of 5

"My mum has been at Leonard Lodge for the past nine months. The care and respect shown to both Mum and myself have been fantastic given my mum's previous experience in her former "home", which I would not prefix with the very important word "care". Mum is made very comfortable and recognises all the staff, with whom she responds positively. I could not wish for better peace of mind for her, and it is a great comfort to the family."

Gary F
carehome.co.uk rating: 4.83 out of 5

"We had to put Dad into respite at very short notice and Leonard Lodge Care Home came to the family rescue. All the staff on Memory Lane have made Dad feel very welcome, he settled into the home really quickly, this was helped by the carers and staff being so friendly but very professional in the way they go about looking after him and all the residents, not to mention family members of the residents. I cannot say a bad word about anything to do with Leonard Lodge, we are all very happy."

I W
carehome.co.uk rating: 4.92 out of 5

"My husband is extremely physically disabled and has vascular dementia. He's been a resident in Barchester Leonard Lodge Care Home for thirteen months where he's received efficient, kind and compassionate care from all the staff. The carers and nurses are friendly and approachable if I have any queries or concerns. Always supportive. My husband can join in very few activities but when he's able he's encouraged by the excellent team of activity ladies. He appears content, enjoys the companionship of the staff and eats well - never complains! This all gives me peace of mind. Thank you."

J P
carehome.co.uk rating: 4.75 out of 5

"My mother has been in the home for four years, she is very happy. The staff treat her with dignity. The staff are very friendly, a lot of them wave and smile at my mum as they pass her room, as she is bed-bound. Mum really enjoys the food, especially the homemade cakes and a cup of tea, at tea time."

N G
carehome.co.uk rating: 4.75 out of 5

"My mother has been at Barchester Leonard Lodge Care Home in the nursing care section for two years. During that time, she has been well looked after and is very fond of many of the staff. When our family visit, we are always welcomed and enjoy a friendly chat with her carers. We feel if there are any concerns we can raise these with the nursing team or management. There are organised activities that she likes to participate in and now and again she has enjoyed outings in the minibus. Mum says she enjoys the food (it always looks good). She likes to be helped to the garden when the weather is nice. It's a lovely, peaceful area where she can enjoy the flowers, birds and fresh air with other residents she has become friends with. If the weather is bad there are areas within the home she can enjoy outside of her own room."

G G
carehome.co.uk rating: 4.50 out of 5

"My husband was admitted to Leonard Lodge a month ago and so far I have been very impressed with the care he is given. He is always clean and well-groomed. The staff are kind and willing to listen to any concerns. Nothing is too much trouble for them. He settled down surprisingly quickly and his mental state has actually improved. The activities team work hard to provide a variety of events throughout the week and encourage relatives to participate. This keeps the residents stimulated. In addition, they provide occasional outings in the minibus to suitable venues."

Tessa J
carehome.co.uk rating: 4.33 out of 5

"My dad has received great care and has been well looked after ever since he arrived at Leonard Lodge. The staff are very considerate and caring and they work very hard. They try to keep the staff consistent as much as possible , so the residents feel secure and comfortable, being familiar with those who are looking after them. There are a whole range of activities during every week, but not at weekends, and those who are more fit and able can spend time in the garden and go on trips in the minibus. There are also activities which are aimed to include relatives and friends, who are always made welcome and offered care and support too."

Elisabeth M
carehome.co.uk rating: 4.50 out of 5

"I am very impressed with the care and efficiency of all the staff, good communication over Mum's care and support with any concerns. The manager is polite and has a passion for dementia which requires specialist understanding of a very complex and upsetting illness. The office staff have been helpful and I have felt my concerns have been listened to and actioned. The chef did Mum a lovely tea for her 95th and I know she was touched by this. The activities are varied and Mum has been encouraged to join in, although she cannot remember, she obviously has a good rapport with staff."

Jane W
carehome.co.uk rating: 4.92 out of 5

"After careful research including talking to management, friends and relations of previous residents and visiting, we moved my wife into Memory Lane. I have found that the management team through all the nurses, carers, entertainers and all the other support staff that look after the residents and their needs are working to a very high standard. I cannot praise them high enough for the high standards they attain and the level of care and friendliness they give to all including friends and relations of residents. Very well done and keep up the excellent work."

Chris K
carehome.co.uk rating: 5.00 out of 5

"Mum is well looked after. She seems generally happy and contented. Staff are friendly and attentive and are very patient, especially when dealing with residents who have dementia. There are always plenty of activities taking place."

A R
carehome.co.uk rating: 4.58 out of 5

"Overall, I would recommend this care home. The staff are approachable, helpful and friendly, and I feel that my mother is in a safe place and being well cared for. Relatives and friends are able to visit at any time, which has definitely helped my mother to settle into a different way of life and means that she still feels connected with her family. As a team, I would say that the staff work well together and try their very best to accommodate the individual needs of the residents."

K S
carehome.co.uk rating: 4.25 out of 5

"I brought my cousin to Leonard Lodge Care Home from her home in another area, where I had arranged for her daily care for four years after she had been deemed to have lost capacity. I chose Leonard Lodge Care Home because my aunt had at one time been cared for on the first floor of the home, and I had seen first-hand the care that was given. Another key reason for my decision was the proximity of the home to my own place of residence. I find the staff who work on Memory Lane at Leonard Lodge to be very kind and helpful to residents, and their general care of them and the preparation of clients for their day to be exceptionally good. My cousin’s happiness is of paramount importance to me. I know from asking her about her life at Leonard Lodge that she is comfortable staying at The Lodge. I can also see from my own visits that she has happily settled on Memory Lane."

David E
carehome.co.uk rating: 4.58 out of 5

"We are grateful for the end-of-life care Mum received. Staff were accommodating with Mum's needs, caring and friendly. Mum was unable to utilise the facilities as she was bedbound but Mum was made comfortable, pain-free and encouraged and assisted with food/drinks. As frequent visitors, we witnessed card and board games between residents/visitors and gatherings of people in the garden - it was nice, summery weather. Everyone we encountered, staff, residents and visitors, seemed to be happy. Barchester Leonard Lodge Care Home is a happy place. Well done all."

Debra H
carehome.co.uk rating: 3.83 out of 5

"I have been a volunteer with the activities department at Leonard Lodge Care Home for two years so I have seen first-hand how well they care for and support the residents and their families day in and day out. The home is very comfortable and homely and it has a warm and friendly atmosphere. The staff work tirelessly to provide a positive experience for all the residents and it’s a privilege to be a part of such a dedicated community of caregivers."

Alison C
carehome.co.uk rating: 4.58 out of 5

"We love Leonard Lodge. Mum has been here for over 5 years now. We are so grateful for the care you are showing to my mum. Thank you."

T R
carehome.co.uk rating: 4.67 out of 5

"Every time I have visited my brother at Leonard Lodge I have found the staff and facilities very helpful. Extremely clean rooms and seating areas. It has given myself and my family great peace of mind to know that he receives twenty-four hours of cover every day. May I say since coming to Leonard Lodge he has gained weight and eats all food provided."

C R
carehome.co.uk rating: 4.92 out of 5

"My experience of care provided for my wife is very positive. The carers are both professional and caring and do their very best to provide a safe and comfortable environment for my dear wife during her battle with dementia."

R C
carehome.co.uk rating: 4.33 out of 5

"Good staff. Look after my brother well."

M K
carehome.co.uk rating: 4.83 out of 5

"My dad had a wonderful stay. He did not want to leave after a 7 week's respite break. Will certainly come back!"

R C
carehome.co.uk rating: 5.00 out of 5

"I am extremely happy to visit my brother in this lovely home. Without exception, all the carers treat my brother and every other resident with kindness and respect. This allows all to regain their dignity, something so important to elderly people especially. They have lost their independence through age or infirmity after a lifetime of achievement and fruitful life. There are plenty of opportunities to engage with other residents during the weekly activity programme. In his own words, my brother says he feels safe here."

Diane B
carehome.co.uk rating: 5.00 out of 5

"I could not ask or be happier for the care my mum receives at Barchester Leonard Lodge Care Home. All the staff, from the management to the laundry, are attentive and caring to every one of my mum's needs. They look after her so well and treat her with the caring dignity she deserves. Would I recommend this service provider to anyone else? Yes, 200%!"

Karen S
carehome.co.uk rating: 4.75 out of 5

"My wife has been very well looked after and is a happy resident of the care home. The staff are caring. considerate and understand the needs of residents and relatives."

B S
carehome.co.uk rating: 4.92 out of 5

"Mum has been in the care home for two and a quarter years and at all times I have found management/carers and all staff to be mindful of the dignity, privacy and care of all people in their care. Covid has not made life easy and staff have gone the extra mile to keep me in touch with mum's health and well-being at all times. She had covid and survived it and is putting on weight but her legs are failing her now but she is ok in herself, happy and content."

L P
carehome.co.uk rating: 4.92 out of 5

"I have nothing but praise for the care my wife has from all staff. I thank you all for my wife's care for the last few months of her life."

Frederick G
carehome.co.uk rating: 5.00 out of 5