Reviews for Marple Dale Care Home

"My brother was admitted to this care home 5 weeks ago. The home is beautiful, that's why we chose it. However, the care in this place is awful. Some careers were fine but there were a few that were incompetent. The food is absolutely horrendous. We talked to residents who order out 4 times a week because the food is so bad. My brother had a medical emergency and the nurses did nothing but stand at the bottom of his bed and watch. We had to ask them to do something to help him. The manager is absolutely appalling. We had a few issues and she refused to speak to us. My sister went down to speak to her and she hid in her office and sent her an email saying she was busy. I would not recommend this care home to anyone. They have no compassion for the vulnerable residents they are supposed to be looking after. They have been reported to CQC and the Council by my brother's social worker."

D W
carehome.co.uk rating: 1.92 out of 5

"My brother was admitted to this care home 5 weeks ago. The home is beautiful, that's why we chose it. However, the care in this place is awful. Some careers were fine but there were a few that were incompetent. The food is absolutely horrendous. We talked to residents who order out 4 times a week because the food is so bad. My brother had a medical emergency and the nurses did nothing but stand at the bottom of his bed and watch. We had to ask them to do something to help him. The manager is absolutely appalling. We had a few issues and she refused to speak to us. My sister went down to speak to her and she hid in her office and sent her an email saying she was busy. I would not recommend this care home to anyone. They have no compassion for the vulnerable residents they are supposed to be looking after. They have been reported to CQC and the Council by my brother's social worker."

D W
carehome.co.uk rating: 1.92 out of 5

"I visited my friend with many doubts, having visited many care homes but my goodness, what a wonderful experience! My friend was settled and happy after only a couple of weeks. The environment was exceptional - clean, bright, fresh and well cared for. All the staff I met were true carers - wanting the best for the residents. They were professional, friendly but most of all, caring. Nothing was too much trouble. All the questions of a new resident were answered and dealt with immediately. I came away happy that my friend had found a home from home - with the help she needs. Thank you."

P S
carehome.co.uk rating: 5.00 out of 5

"I visited my friend with many doubts, having visited many care homes but my goodness, what a wonderful experience! My friend was settled and happy after only a couple of weeks. The environment was exceptional - clean, bright, fresh and well cared for. All the staff I met were true carers - wanting the best for the residents. They were professional, friendly but most of all, caring. Nothing was too much trouble. All the questions of a new resident were answered and dealt with immediately. I came away happy that my friend had found a home from home - with the help she needs. Thank you."

P S
carehome.co.uk rating: 5.00 out of 5

"Care staff are lovely. I like going to activities - bingo, arts and crafts, entertainers. I am missing my family. I cannot wait to see them once Covid has gone."

Gerda C
carehome.co.uk rating: 4.42 out of 5

"Patient wise nursing treatment satisfactory - here I have to say nurses, carers work under much stress i.e. short staffed, equipment, i.e. hoist/batteries sometimes not available when need, reason: needs outweigh supply. Kitchen area requires an overlook with regards to hygiene i.e. bar surface needs renewing, dirty crockery should be removed more quickly. At all times kitchen area should be kept clean and tidy. Very important: all nurses and carers are wonderful. They need more help/manager wise."

Leslie P
carehome.co.uk rating: 3.17 out of 5

"My wife suffered from 2 sever strokes and is peg fed- i.e unable to swallow or speak. She has been a resident at the care home since August 2014 and during this period she has been treated in an extremely caring manner- which is my main overall concern for her well being. I visit twice a day- every day and accordingly I see how the management team, ward manager and nursing staff work and I feel quite happy with the organisation in this respect. I am especially pleased how the carers treat my wife, with dignity primarily but also with kindness. My overall marking is of caring management team which reflects in the loving care she receives. I am genuinely pleased with the choice I made."

D B
carehome.co.uk rating: 4.83 out of 5

"My mother-in-law has been here for 7 years approximately and has always been well looked after. The care staff have always been caring, helpful and willing to help. However, I feel that the number of staff should be increased due to the number of residents who require total care. As it always appears that the carers are always stretched."

M H
carehome.co.uk rating: 4.00 out of 5

"Since coming to live at Marple Dale Care Centre for the nursing care my sister has been very well looked after. The staff are all kind and cheerful and respond to her needs well. They do take time to chat when time allows and help her with her intake of food at mealtimes. Lovely home cooking and delicious cakes and pastries. Small appetites do need lots of nurturing and my sister requires and receives this. Laundry now on track- great!"

B F
carehome.co.uk rating: 4.25 out of 5

"My mum moved in around October 2016, she had been self-sufficient up until June. Mum's room is what impressed us at first, unlike all the other places we had seen, it was not just a 'box', looks like a mini apartment which is lovely and very homely. The building is set in its own grounds, really lovely, so from a visitors point of view, it does not make you feel depressed in any way. The staff are absolutely wonderful, they are always popping in to see how mum is, day and night, and have the time for a quick chat. It was very difficult for me to trust that anyone could do a better job of looking after mum than I have over the years but within a short length of time, they had all sussed mum out to a T and had gotten to know her just as well as I did. This is such a relief, so now when I visit mum I can sit, relax and chat and spent quality time with her rather than constantly worry about her. The family and I feel so lucky that we found and managed to get in here."

Rita S
carehome.co.uk rating: 4.58 out of 5

"After looking at a number of homes in the area for my wife we selected Marple Dale and have been very happy with all aspects of the care and environment at the home. The levels of nursing and care staff are excellent and when a request is made it is normally met within a very short period. The environment surrounding the home is very peaceful and pleasant."

Charles H
carehome.co.uk rating: 4.42 out of 5

"The staff are very friendly with both my sister and me. My sister is very happy at Marple Dale and she is treated with kindness and respect."

P S
carehome.co.uk rating: 4.33 out of 5

"My father has been a resident at home at Marple Dale for 4 years now and the care he receives is excellent. The staff are caring and friendly, you are welcomed as soon as you enter the building. The home is well run by the management and office staff. The activities are varied and trips out are often arranged for those able to go out. Our family feel that my father wouldn't be here now if he hadn't had such good care."

Catherine J
carehome.co.uk rating: 4.83 out of 5

"In general, my husband finds the staff helpful and is treated kindly by all day staff but does not always feel the same about night staff as more agency staff are used and they are not as good as the carers actually employed by Marple Dale."

C N
carehome.co.uk rating: 3.08 out of 5

"Generally feel that my mum is well looked after and cared for. The facilities are kept clean and maintained, though at times it takes a while for action to take place - eg, fix the windows. Not all staff take time with the residents, and it feels rushed - though don't see that as any individual's fault, just the process that needs to be managed."

J K
carehome.co.uk rating: 3.83 out of 5

"Over the time my father has been a resident he has settled in well. He has a lovely, comfortable room. He likes the meals most of the time. When I have asked him about care, he says staff are patient and kind. There is, on the whole, a very nice atmosphere at Barchester Marple Dale Care Centre."

H A
carehome.co.uk rating: 4.25 out of 5

"The staff are very happy and make the residents stay a lot less stressful than it could be."

Ian W
carehome.co.uk rating: 3.75 out of 5

"My daughter has lived in this beautiful home for almost 9 years and is extremely happy there. She is very well looked after and cared for. The nursing and care staff are excellent. I have given management as good and not excellent as she is fairly new to the role. Activities need improving, they were once excellent, but not anymore."

Denise H
carehome.co.uk rating: 4.75 out of 5

"Generally very good. Disappointing that everyone is so busy and that more time can't be devoted to spending time with residents."

John K
carehome.co.uk rating: 3.75 out of 5

"Nursing and caring excellent. Activities need more full-time support. Choices of menu could be improved. Support staff excellent and very approachable."

Peter D
carehome.co.uk rating: 4.33 out of 5

"Admirable from the pleasant staff in reception to the people who look after the residents, first class. Special mention to the ladies on reception. Very courteous and helpful. Cheerful and always smiling. Well done."

Stephen L
carehome.co.uk rating: 4.50 out of 5

"Mum feels safe and mostly contented in her room. The staff are kind and some show affection to her. The staff, especially the activities staff, encourage her to join in with activities but due to her fear of being hoisted and general anxiety of change, she is reluctant to do so. We are appreciative of all the care and attention she receives. It has been a great comfort to myself and my family to know that she is being well looked after."

L A
carehome.co.uk rating: 4.00 out of 5

"My son has been at Marple Dale since being discharged from hospital after having had a car accident in February 2014. His care at Marple Dale is second to none. The staff all treat him very, very well. As a mother, it is so good and comforting to see the love and care my son receives."

Pat M
carehome.co.uk rating: 5.00 out of 5

"Generally, well run establishment with very friendly and helpful staff. The activities aspect is very impressive. On the security side, it is disconcerting to find that there is no one on duty on reception at weekends. It's evident that maintenance is sadly lacking with broken/leaking gutters, and external features desperately in need of a coat of paint."

Colin H
carehome.co.uk rating: 4.50 out of 5

"Having not seen my mother for three months, due to Covid-19, I was very pleased to be told I could visit her last Tuesday. I was worried about how they would organise the visit to stop any infection being spread on. They did an excellent job. Our temperatures were taken, table, and chairs sanitised before we sat down and hand sanitizer provided. Can't praise them enough for their care, especially over the last few months for my mother, as she had Covid-19. Not bad enough to go to the hospital, but protection was in place to stop the spread. Excellent job."

J L
carehome.co.uk rating: 5.00 out of 5

"I am very pleased with my experience at Marple Dale Care Home the staff are excellent and really make me feel as I can talk to them if I have got a problem they try to sort it out for me. If I have letters for appointments I give them to the nurse and they sort them out."

Sarah N
carehome.co.uk rating: 5.00 out of 5

"I have always found the home to be helpful, considerate and efficient in dealing with my brother's problems. I have never had any concern that he is not getting the best possible care. The care home and company have kept me totally informed on everything, even during these difficult times."

S W
carehome.co.uk rating: 4.67 out of 5

"I speak to my father by telephone almost every day and he has nothing but praise for the care home. They have worked hard to keep him safe and happy during very difficult times; restrictions are in place but the staff do their best to minimise the impact and to explain why things are being done in different ways. With the recent relaxation of visiting restrictions, I was able to see my father for the first time in four and a half months. Precautions against Covid-19 were in place but both effective and unobtrusive. It was good to see him and reassuring to know that he was in safe hands. A big thanks to all the staff."

Adrian M
carehome.co.uk rating: 4.50 out of 5

"I am surprised at the cost, but I have no means of assessing value for money. On the whole, I have nothing but praise for my treatment."

I M
carehome.co.uk rating: 4.55 out of 5

"All the staff are first class. The home is clean and comfortable set in lovely surroundings."

B H
carehome.co.uk rating: 5.00 out of 5

"My experience with this home has been good. Agency staff not quite as caring as regular staff. Transfer to get service users out and about is poor. The whole of the outside is shabby and needs a good painting, and some work over windows needs cleaning; this is evident when you drive up to the front of the building."

Edward M
carehome.co.uk rating: 3.83 out of 5

"I have been here two and a half years and have enjoyed my stay at Marple Dale. I enjoy spending time with the activity team. My room is always kept clean and tidy."

Joyce P
carehome.co.uk rating: 4.36 out of 5

"Lovely food. Great activities. Happy with the care."

Susan L
carehome.co.uk rating: 4.33 out of 5

"I like going to all activities. I especially like scrabble, crosswords and entertainers. I am very happy with the care I receive."

John H
carehome.co.uk rating: 4.83 out of 5

"Super service from the moment we enquired regarding a possible place for an elderly friend. Admission and open discussion with the senior administrator was first-class and continued to be so up to obtaining a place. Highly rate the administrator and the staff. Nursing lead was also super."

E S
carehome.co.uk rating: 4.92 out of 5

"We wish to express our heartfelt gratitude for the exceptional care and support provided to my wife during her time at Barchester Marple Dale Care Home. From the moment she arrived, all her needs were met with the highest levels of respect and care. The dedication and compassion of the team went above and beyond our expectations. We were deeply grateful for the comfort and dignity afforded to my wife at a very difficult time. The staff's kindness and professionalism made a significant, positive impact for which we can't thank you enough. Your unwavering commitment to my wife's well-being and your support for the family was truly remarkable. We are very thankful for finding Marple Dale and for the outstanding care you provided."

M D
carehome.co.uk rating: 5.00 out of 5

"My mother has been in Marple Dale Care Home for 4 months, the care she has received has been amazing, the carers go above and beyond for my mother, she is treated with the upmost respect, my mind is settled knowing my mother is in Marple Dale and being looked after so well, as a family on the whole we are very grateful."

Nicola M
carehome.co.uk rating: 5.00 out of 5

"I like it here."

Sharon M
carehome.co.uk rating: 5.00 out of 5

"I have been very happy here. Comfortable. Staff always very helpful."

Joyce B
carehome.co.uk rating: 4.82 out of 5

"My wife is very happy here now that she has settled down. The staff are very attentive to her needs and friendly. The food is not what she's used to because she is on a puree diet, but she is coping. Everyone here has gone that bit more caring for her and we are pleased with everything especially as I can visit her mostly all the time. Great, friendly, at-home feeling, all the time."

B M
carehome.co.uk rating: 5.00 out of 5

"I have experienced nothing but the best quality of care and dignity since I arrived."

T B
carehome.co.uk rating: 4.92 out of 5

"Get on well with staff and residents."

J H
carehome.co.uk rating: 5.00 out of 5

"Very good, and I am happy here."

T H
carehome.co.uk rating: 5.00 out of 5

"Staff excellent."

M H
carehome.co.uk rating: 4.58 out of 5

"Very happy with the service."

E R
carehome.co.uk rating: 4.83 out of 5

"I'd be lost without you all. Amazing staff."

B S
carehome.co.uk rating: 5.00 out of 5

"I enjoy the activities and feel cared for at all times."

E L
carehome.co.uk rating: 4.83 out of 5

"Do not! consider this an option if thinking of moving your relatives here. In mid-November, my grandad got moved here on end-of-life care. And we've had nothing but hassle whilst he has been here. He's asked for basic things which are not being provided. He got left on his commode from 6:00 AM till 8:00 AM shivering, crying ringing his buzzer, and no one coming! We live in Offerton and got there quicker than they could get up the stairs to him. They do none of his washing, we have to do it all for him, and he gets left for hours in his room. None of the staff make an effort to smile at him or talk to him. All of these issues above have also been raised to the staff and we got promised he would be better looked after and seen no improvements. I could honestly go into much more detail about how awful his last few weeks of being alive are being treated there. Absolute joke how he is being treated. That's my grandad you're treating like this. You have one job. Get it together."

Katie A
carehome.co.uk rating: 1.00 out of 5

"My dad had to move into Marple Dale following a fall at home. It was his decision, but I still thought he would be unhappy, to begin with. However, he settled in amazingly quickly. I have never heard a complaint from him. He especially loves the food and the activities. During the initial enquiry stage, the staff were helpful and friendly in guiding us through the process. One thing that impressed me at that time was that when I would telephone, someone always answered the phone quickly."

J H
carehome.co.uk rating: 4.67 out of 5

"My sister has been a resident here since March 2022. Since then, I have been impressed with the standard of care she receives and the professionalism of the staff. I have found everyone to be approachable, friendly, caring and responsive - nothing is too much trouble. The accommodation is lovely, and the gardens are spectacular. My sister thoroughly enjoys the activities offered, from scrabble afternoons to shopping trips, to a barge trip on a local canal. My sister reports that the food is good; there is always a choice of meals, and it is all homecooked too. I was apprehensive at first, but everything is better than I expected."

Nancy P
carehome.co.uk rating: 5.00 out of 5