Reviews for Station Court Care Home

"Throughout her time as a resident of Station Court in Ashington, my aunt has received nothing short of first-class holistic care and attention. The atmosphere is exceptional, friendly, caring and homely. The meals and snacks are superb and she never goes hungry. All staff are so caring and as well as ensuring excellent treatment ensure that my aunt and others feel 'at home'."

E B
carehome.co.uk rating: 5.00 out of 5

"Excellent team, my grandma moved into Station Court and has settled in well, the whole team can't do enough to help, the food and activities teams provide a brilliant service, it's wonderful to see the residents are given a choice and help work on the garden etc. My gran loves the trips out and no longer feels lonely and has made so many friends, I don't worry about her anymore thanks to the staff and management team."

J G
carehome.co.uk rating: 5.00 out of 5

"I have found access to the home to be very easy and welcoming. When making enquiries regarding my father both staff and management have been helpful and open to discussing matters. The environment is always clean and tidy and has a relaxed atmosphere."

Martin B
carehome.co.uk rating: 4.17 out of 5

"Everything at the home appears to be good to satisfactory. I have not filled in the V.F.M question as this is still in the process of finalisation."

John S
carehome.co.uk rating: 3.91 out of 5

"I am well looked after and love being here. I like staff and management."

M B
carehome.co.uk rating: 5.00 out of 5

"My father loves being at the care home which has put my mind a easy any concerns I have had have allways been delt with straight away. Staff management always have a smile and greeting for all who cross their thresh-hold."

E S
carehome.co.uk rating: 5.00 out of 5

"My wife came into Station Court in January and I am very happy with the accommodation and care that she has received. The staff are friendly and cheerful. When I come in to visit. I am also made to feel welcome. Overall I am very happy with our situation now."

J P
carehome.co.uk rating: 4.25 out of 5

"I find this care home looks after its residents with dignity and respect. All aspects of a residents needs are thought about and met. The staff are very friendly and go out of their way to keep the residents happy. The activities they provide for the residents are excellant. The food that is provided is very good. The staff are very motivated to care for the resident and the management of the home is first class. Thank you Station Court for everything you do for my mum."

Brian R
carehome.co.uk rating: 5.00 out of 5

"Mum has been made very welcome @ Station Court Staff are lovely, understanding & supportive. Great facilities, very happy I managed to find this care home (after a long search!) that meets Mum's needs."

Myrian W
carehome.co.uk rating: 5.00 out of 5

"The staff are lovely, always very helpful. Activities always have plenty going on and involve family members a lot. General manager is very helpful. My auntie always appears happy when I visit and always get to see my auntie on social media."

W D
carehome.co.uk rating: 4.25 out of 5

"My brother came into Station Court approximately 3 months ago after a fall. He really loved his own home but it came apparent that it was no longer safe for him. He has settled really well and says the staff are really caring. The food he says is delicious and really well cooked (he loves his food). Plenty of activities to join in with so all in all a very good home for him. All the staff are very helpful."

S H
carehome.co.uk rating: 4.75 out of 5

"Thanks so much for your care for my sister for the past 3 weeks, she has been upstairs in the dementia unit and we have been really appreciative of your care for her. A special mention to the carers and also to another particular member of staff and cleaners. Also to the management for all your help with her if we require a permanent room we will have no hesitation to place her back in your care. Thanks from the family."

Melvyn B
carehome.co.uk rating: 4.58 out of 5

"Securing a place at Station Court Care Home was the best decision we have ever made. Watching mums struggle with dementia was heartbreaking but the transformation has been amazing. Thanks to the wonderful member of staff, there is always fun and stimulating activities and finally, we are seeing our mum have a smile on her face. The meals are excellent with good quality home cooking. At Station Court, all of the team are friendly and want to help. This is how all care for the elderly should be."

A P
carehome.co.uk rating: 5.00 out of 5

"Tidy and well run. Staff friendly."

John H
carehome.co.uk rating: 5.00 out of 5

"During this period, the home had an outbreak of stickiness and diarrhoea, which was very well controlled by staff. Residents were looked after with care. I'm not sure whether this is a staffing problem, but weekend care is okay but not as good as weekdays. Overall, I think the home is very well run, and residents are looked after with respect and dignity in these very trying and difficult times."

M T
carehome.co.uk rating: 4.18 out of 5

"My mother was with you for a month’s respite after a stay in hospital. She was treated with great kindness by all the staff who went out of their way to make sure she felt secure and happy. Her room was clean and warm; the food was excellent and plentiful; if she did not like what was on offer, the staff were quick to suggest an alternative. If she ever needed to ring for assistance, staff responded promptly even during the night. She was anxious about going into a care home but after her time in Station Court, she would be happy to go there again. Thank you to all the staff."

M M
carehome.co.uk rating: 4.50 out of 5

"I thank all of the staff at Station Court, I think my mother-in-law is very happy now as she is always telling me when we come to visit her. The home is well cleaned and very tidy. My mother-in-law likes to help out with cleaning as this was one of her jobs when she was younger, the staff give her an old uniform and she was over the moon with this. I cannot tell you all how pleased we are thank you."

S C
carehome.co.uk rating: 5.00 out of 5

"It was really hard on the family, especially Dad when it became obvious Mam needed full-time care. Station Court is amazing and I could not wish for a better place for Mam. Every member of staff I've been in contact with has been lovely. Doesn't matter their age or gender, everyone is consistently pleasant and happy to see you. I'm able to go into the home, after a lateral flow test, and take Mam out for a visit with Dad, the home and Mam's room is always clean and tidy. Mam always looks well too, smartly dressed and clean. Mam's appetite has picked up too, she hardly ate when she lived at home, now she loves her food. The menus look appetising and there's always plenty of choices and something is always on offer. It's a great comfort to us that Mam resides here."

Linda M
carehome.co.uk rating: 4.58 out of 5

"Lovely carers, staff can't do enough. Lovely garden."

J C
carehome.co.uk rating: 4.33 out of 5

"I'm very impressed with the level of care and compassion given to my mum. Mum was accepted to the care home on discharge from the hospital, and mum's needs became quite complex and demanding. The staff and management at Station Court have been so supportive and give the extra mile to make sure all avenues of care have been explored, whilst working with external agencies to achieve this. I can't praise them enough."

L M
carehome.co.uk rating: 4.50 out of 5

"My grandmother is very settled in Station Court. The staff are fantastic. She really enjoys the food. Her room is not always cleaned very often, and there are delays with showers! The home is very Covid safe, and the security is safe!"

C B
carehome.co.uk rating: 3.83 out of 5

"My mother died in Barchester Station Court Care Home on 7.6.21. Up until then, we had been told she developed Covid in October 2020. Throughout the pandemic, staff were proactive in keeping us in contact by organising and supporting her in video calls and later in helping with window and bedroom visits. Her carers warned us of her incipient decline and supported her, and us, continuously throughout. They formed a guard of honour as her funeral passed the home. She was a friend and a respected resident, and we were very grateful for the care she received."

C W
carehome.co.uk rating: 4.67 out of 5

"Absolutely excellent, love joining in all the activities, so much fun with family quizzes and games. Mam is always clean and tidy - outfits coordinated and well-presented. She loves having her hair and nails done in the salon. Staff are so caring, like an extended family. Nothing is too much trouble."

D T
carehome.co.uk rating: 5.00 out of 5

"Safe, friendly environment. Opportunities to join in a varied range of activities throughout the week. Friendly, professional staff. I feel my mother is very well cared for at Barchester Station Court Care Home."

J L
carehome.co.uk rating: 5.00 out of 5

"Barchester Station Court Care Home is a well-run home with lots of activities held on a regular basis. Staff are very hardworking and caring, trying as best they can to make this more like home living. Only thing I would say is that there needs to be more communication between all staff members so that everyone is in the loop."

M T
carehome.co.uk rating: 4.08 out of 5

"When visiting my grandma, she always has a smile on her face, there is plenty for her to do and she has been able to make new friends. Lovely environment, the staff are very caring and management team are great!"

Amy W
carehome.co.uk rating: 5.00 out of 5

"This is a great care home for my grandma, which really satisfies all of her needs and the care goes beyond my expectations. The manager and all the staff genuinely care for the residents, regardless of there job role. I cannot say enough good things about them all. It's like one big, friendly family. The food is lovely and the activities are tailored to what the residents like and wishes and we have also been invited to join in the activities etc."

B H
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident at Barchester Station Court Care Home for a few months now and me and my family are very happy with the excellent care she receives. All the staff that we have come into contact with, from all areas of the home, are friendly, helpful and extremely caring. It is great to be able to visit at any time as there are no restrictions. The room is lovely and there is a good choice of food, which always looks very appetising. There are a range of activities on a daily basis and really well-organised, special events that friends and family can attend, which Mum has enjoyed. It is a very stressful time moving a loved one into a care home but the staff were so helpful and supportive to us and we felt very lucky to have such a lovely home nearby for Mum. A big thank you to everyone at Station Court for looking after Mum so well."

E H
carehome.co.uk rating: 5.00 out of 5

"Sadly lost Father on Christmas Day 2023, the support that was given by Station Court was exceptional, this was very much appreciated. In connection with the above Dad had been looked after well by all staff, this included domestics and kitchen staff, would not hesitate to recommend Station Court."

Alan S
carehome.co.uk rating: 4.55 out of 5

"My mum and dad moved into Barchester Station Court Care Home in October 2023 and they have had great care, the food is nice, the home is clean and tidy and the staff are always willing to help and assist - the activities are the best and always have good, planned personal events. I am reassured they get the best care ever."

D C
carehome.co.uk rating: 5.00 out of 5

"Our mam spent the last 18 months of her life at this home. Being looked after there the last months of her life were happier and more enriched, she made friends with other residents and staff, and from singing and dancing to crafting she was encouraged to stay active and social. She was very well cared for by everyone. We are full of praise and very thankful for the help we were given to make her safe and loved."

Lorraine P
carehome.co.uk rating: 4.83 out of 5

"Residents are all clean, tidy and nicely dressed. Lovely welcome from staff. Residents enjoy a range of social activities, including outdoors in the garden which has new seating, ornaments and raised beds."

Paulette T
carehome.co.uk rating: 5.00 out of 5

"All staff have been very helpful to me and my mam. Staff listened to me and supported me with any questions I had regarding my mam's care. My mam has been included in all activities and has enjoyed them very much, especially being out in the garden. Staff have welcomed all my family and friends, including the family do, Rosie. Barchester Station Court Care Home is a lovely place to live."

Karen M
carehome.co.uk rating: 4.67 out of 5

"My friend is living in Barchester Station Court Care Home and the change made to her is remarkable. She is a version of her former self we thought was gone forever. Her room is perfect, beautifully furnished and with her own things making it feel just like home. The staff strive to make Station Court such a happy place to live. I have been unable to fault the standard of care, nothing is a problem. The activities on offer are fantastic with a range of activities so well thought out and such a variety that there always seems to be something going on. From singers and entertainers coming in to entertain them to trips out, the options seem endless. My friend has really come out of herself, making good friends and getting involved in the activities on offer (something we thought she would never do). She has become the person she had not been for some years. The food is excellent and offers a variety of food to suit everyone. Station Court has turned her life around."

S H
carehome.co.uk rating: 5.00 out of 5

"The whole team are excellent. Any issues are dealt with quickly and efficiently. All of the staff are caring, kind and attentive. They resonate a really happy environment with enthusiasm. There are always loads of activities, which engage and stimulate elderly residents. I take comfort in knowing that my mam is safe and all of her needs are being met. Thank you."

J W
carehome.co.uk rating: 4.25 out of 5

"Barchester Station Court Care Home provided excellent support and care for my father who was a resident there for three years. All members of staff are very caring, friendly and work well together as a team. In particular, during my father's final illness the staff went above and beyond in both in the care provided to my father and the amazing support they gave to us all as family members. I highly recommend Barchester Station Court Care Home."

Celia M
carehome.co.uk rating: 5.00 out of 5

"From management through to domestic staff, everyone is very professional but in a caring way. The home, whilst being very airy and spotlessly clean, has a homely feel. The carers interact with residents. I have seen them dancing with my husband while he plays his music. They handle his difficult behaviour very well indeed. My husband has been in Station Court for five months and I am more than happy with my choice."

M A
carehome.co.uk rating: 4.17 out of 5

"The home was clean, tidy and nicely decorated. The staff are pleasant, efficient and hard working. The food was good and plentiful. Overall a nice place to stay."

M F
carehome.co.uk rating: 4.92 out of 5

"I highly recommend Station Court. My Mum was in Station Court for 4 years before we had to take the difficult decision to move her to full-time nursing care. The care she received at Station Court was fantastic, she was treated with the utmost respect and dignity at all times. I was kept fully informed of all aspects of her care. The management and staff are amazing. They always knew where my Mum was - even though it is a relatively large home over 2 floors. My family and I have always been made to feel like we are part of the Station Court family. The staff always consider the needs of the residents, for example, when I was advised to move her to the upstairs specialist dementia facility of Memory Lane, I choose a room overlooking the garden, but it was pointed out that she would be better in a room which was the same position as downstairs so she was less confused when walking to the dining hall. I only hope my mum receives the same level of love at her new place."

Gillian W
carehome.co.uk rating: 5.00 out of 5

"My mother went into Station Court just before Christmas and has been consistently well cared for ever since. All the staff I have met are caring and professional. The home is clearly well managed with a friendly atmosphere whenever we visit."

Stephen R
carehome.co.uk rating: 4.58 out of 5

"Very pleased with conditions. Always immaculately clean. All the staff courteous and polite at all times. I would not hesitate to recommend to anyone who asked."

Douglas K
carehome.co.uk rating: 5.00 out of 5

"This care home was fantastic, when my grandma was in they looked after her and on arrival, they would warmly welcome you and offer you a hot drink and a biscuit. When my grandma took bad and only had a few weeks left with us, the staff where fantastic, they never left my grandmas side and they helped us all the way through to my grandma last day."

Amy F
carehome.co.uk rating: 4.58 out of 5

"The care, attention and patience the staff show with the residents is outstanding. My aunt is clearly comfortable and well cared for. I am always contacted if there are any decisions to make or there any concerns. I am confident that the welfare of my aunt is always a priority with the staff and that all her needs are met."

Susan A M
carehome.co.uk rating: 4.92 out of 5

"The care my dad is getting is first class and professional. His room, meals and activities also get an A plus. Always find the staff approachable and informative at all times."

John P
carehome.co.uk rating: 4.75 out of 5

"My Mother in Law went into the home for a week of respite care. The staff were very welcoming and friendly as she was very nervous. They bent over backwards to make her feel comfortable e.g. helping set up a TV for her. She was very happy with her stay and said when she was leaving that she would be happy to live there! Oh, and she won't stop raving about the food."

Jade M
carehome.co.uk rating: 3.67 out of 5

"I find the staff extremely helpful. Nothing is a bother with patients or visitors."

Joan E
carehome.co.uk rating: 4.92 out of 5

"My mother has been a resident at Station Court for a few years. She has dementia and is happy and settled. Her condition meant she was unable to attend my daughter's wedding on 25th August. The staff were more than willing to let the bridal party attend on the way to the wedding so she could be on some of the photos. She was dressed immaculately and very happy although she doesn't really know who we are now. This meant so much to me and my daughter. The recent CQC report does not reflect the standard of care given by the amazing staff. My sister and I would never even consider moving her from such a wonderful environment. Thank you all for making our day!"

Nicola D
carehome.co.uk rating: 5.00 out of 5

"All the staff were extremely helpful and supportive when we made the difficult decision that mam could no longer live on her own. The staff genuinely care for my mam and know her well, enabling them to act accordingly to her needs. They are quick to respond to any problems i.e calling out her Doctor when necessary. The carers always inform me of any health issues with mam and explain the management of care given to her. It is very reassuring to know that mam is well cared for. The staff are really lovely with my mam and treat her with kindness and respect. I am able to go on holiday and know that I don't have to worry about mam. I visit regularly and I am always welcomed by friendly carers and other staff."

A M
carehome.co.uk rating: 4.92 out of 5

"I am very pleased that my sister in law is in this care home. She has the best care and attention from all staff. This helps me to be stress-free."

Zena M
carehome.co.uk rating: 5.00 out of 5

"My mother was only here for a few weeks before she passed away but in the time she was there, I could not fault the home or the staff one little bit. Mum could be a stubborn so and so and with her dementia was not happy to be put in there in the first place. The staff's attitude, kindness and professionalism eventually started to win Mum over and she was just starting to settle down when things took a downward turn. Anytime anything happened with Mum, i.e. a fall, the home quickly informed me but the call was always started off with reassurances especially if the call was not about a serious incident. On the number of times we visited, the home was always clean, my mother was always clean and dressed. When you spoke to the staff they were always friendly and made time to speak to you and answer any questions you had. The manager attended my mother's funeral which my family thought was a very nice mark of respect. From my experience, I would not hesitate to recommend this home to anyone."

Leslie M
carehome.co.uk rating: 4.83 out of 5