Queens Court Care Home Celebrates 'Good' CQC Rating

Queens Court Care Home on Queens Road in Wimbledon passed a recent Care Quality Commission inspection with an overall ‘Good’ rating after being praised for operating a safe, responsive, caring, effective and well-led service.                    

The CQC inspected the home on 20^th and 23^rd June 2022 and rated the home, run by Barchester Healthcare, as ‘Good’ in all five areas of the inspection – safe, responsive, caring, effective and well-led.  The report stated that residents at the home received good care that met their needs and improved their wellbeing by a well-trained, well-supported staff team who were attentive, caring and created a very positive and warm atmosphere in the home. 

Also highlighted in the report was that people were happy with the care they received, felt safe, were relaxed with staff and were treated with kindness. The report stated that staff, relatives and residents were actively involved in the care of their loved ones and in developing the service and that their feedback was listened to and had led to changes and improvements.  The report said care was given in a compassionate and person-centred way, that residents had maximum control and choice, and were well supported in the least restrictive way possible.

The report found that staff loved working at the home, one staff member said: “Queens Court is the friendliest care home I’ve ever worked in.”  Another staff member said: “I feel valued and supported, the management team are a very visible presence in the service.” A relative commented: “I think the care here is excellent, the home is five stars and very well managed.”  Another relative added: “My loved one’s quality of life has been enhanced by the care provision here.”

Shaaron Caratella, General Manager at Queens Court Care Home said: “We are absolutely thrilled that Queens Court has maintained its ‘Good’ rating following the CQC’s latest inspection.  It is fantastic to have the hard work and dedication of everyone here recognised.  It has been difficult for everyone in the care sector to get through the last two years but we have all pulled together as a team and everyone has worked incredibly hard.  The next step is to achieve outstanding!”

Queens Court Care Home is run by Barchester Healthcare, one of the UK’s largest care providers, which is committed to delivering personalised care across its care homes and hospitals. Queens Court Care Home provides residential care, nursing care and specialist dementia care for 41 residents from respite care to long term stays.