Tell Barchester Survey

We take our responsibility to offer the best quality care very seriously, supporting families and caring for residents and patients in a way that helps them Celebrate Life. We also know it’s really important we listen to you, our customers, to help us to keep improving. That’s why we ask you to share your views using our “Tell Barchester” customer satisfaction survey.

Why should I take part?

It’s a chance for you to tell us about yours or your loved one’s experience with us.

Your feedback will help us understand how well we’re delivering against expectations, and what we may need to improve.

How do I take part?

The survey will be sent to relatives via email or alternatively can be filled in via posters in the home.

What’s in the survey?

There are approximately 20 questions that focus on areas we believe are most important to you.

We score each question and there’s space for further comments as well. It’s important to us to hear what you think so please be honest. We’ll also ask you to confirm if you’d like your answers to remain confidential. You can read our privacy policy here.

What happens with the results?

We listen and respond to all feedback because we care. We want to help give you a great experience.

• Compliments are shared with the team member or whole team involved.
• Where something isn’t quite right, or there are areas to improve, we’ll create action plans and let you know how we’re improving using “You Said, We Did” posters in the home/hospital.
• If you want to discuss any urgent concerns, we’ll let you know how to contact the General Manager/Hospital Director through our open-door policy.

How else can I give feedback?

Regular resident and relative meetings give you the opportunity to feed in ideas, suggestions and give feedback to the home/hospital. See our 'We want to hear your feedback and suggestions' page for more ways to share your views.

Please use the “Tell Barchester” survey to tell us what we’re doing well or how we can improve things for you. We want to listen so we can continue to drive excellence and quality care across all our homes and hospitals.