Reviews for Alice Grange Care Home

"Overall, patient is very happy, clean and safe. Staff are very polite, very well cared for, very welcoming environment. Needs met all the time. Would recommend highly."

Martin P
carehome.co.uk rating: 5.00 out of 5

"Overall, patient is very happy, clean and safe. Staff are very polite, very well cared for, very welcoming environment. Needs met all the time. Would recommend highly."

Martin P
carehome.co.uk rating: 5.00 out of 5

"I was pleased that I chose this care home for respite for my husband and the staff seemed very caring. Also, I was given a tour when I called for a brochure which I very much appreciated. My husband enjoyed the activities, especially the concerts."

J B
carehome.co.uk rating: 5.00 out of 5

"Barchester Alice Grange Care Home is a wonderful place and the staff try their hardest to give an excellent overall experience. Great home and care!"

G B
carehome.co.uk rating: 5.00 out of 5

"Friendly and welcoming home. Clean and tidy."

Malcolm G
carehome.co.uk rating: 5.00 out of 5

"Friendly and welcoming home. Clean and tidy."

Malcolm G
carehome.co.uk rating: 5.00 out of 5

"Barchester Alice Grange Care Home is a wonderful place and the staff try their hardest to give an excellent overall experience. Great home and care!"

G B
carehome.co.uk rating: 5.00 out of 5

"I was pleased that I chose this care home for respite for my husband and the staff seemed very caring. Also, I was given a tour when I called for a brochure which I very much appreciated. My husband enjoyed the activities, especially the concerts."

J B
carehome.co.uk rating: 5.00 out of 5

"My dad spent three weeks in respite care whilst recovering from a mild stroke. His care was good but occasionally he had to wait to be washed and dressed so perhaps another carer on his floor between 8am and 10am would have been advantageous. The activities were good but sometimes they were cancelled and he wasn't told. The food was good but unfortunately, there wasn't enough for my dad's appetite but they were always willing to make something different if there wasn't anything on the menu my dad liked. The room was very nice and any faults were rectified quickly."

T L
carehome.co.uk rating: 3.75 out of 5

"Alice Grange has provided our family with an excellent service. Starting when my mother moved in two years ago and continuing when my father became a resident last year. My mother receives nursing care, but the attention she receives goes way above that simple description. All staff are friendly, attentive and considerate to her needs, whether it's an issue to do with her personal care or something to do with everyday life like where the newspapers are, what's for lunch or even helping if she has run out of her favourite puzzle book! In short, Alice Grange has become mum's true home. She really doesn't want to be anywhere else. My father is a resident on the 2nd floor of Alice Grange, essentially being provided with everything apart from nursing care, which he doesn't need at this stage. But there is still that level of care to ensure he is OK. As a first step away from independent living, Alice Grange has been fantastic for him."

WITH I
carehome.co.uk rating: 4.92 out of 5

"My family have been so impressed with the level of care, understanding and support that have been given to my father during his respite stay. The management and staff have ensured that the whole family have been treated compassionately and as individuals. My father's surroundings and care have been second to none."

Sarah W
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has Alzheimer's disease. She has been to two care homes before and has not settled. Alice Grange has been excellent. The staff provide consistent and kindly care. They have taken the trouble to get to know her and they excuse her trying behaviour with good humour and fondness."

Helen T
carehome.co.uk rating: 4.58 out of 5

"I live in a Barchester home in Newark and needed some care accommodation to attend my eldest grandsons wedding. The managers between the home helped me achieve being there for their special day. The staff were caring and kind. The home was amazing. They helped everything go smoothly. I highly recommend this home to anyone looking for a care home in this area."

Bill W
carehome.co.uk rating: 5.00 out of 5

"In general terms, the care home is very well run, if there are any issues regarding the care and its facilities they have been rectified very quickly. The maintenance procedures are extremely thorough and routines followed to the law. The management at present is very approachable and helpful. As for many other facilities in this field keeping good caring staff can be challenging."

Philip G
carehome.co.uk rating: 4.00 out of 5

"Alice Grange has been a home from home for both my mum-in-law now deceased and looking after father-in-law on respite afterwards. They have supported the family beyond all expectations."

Teresa T
carehome.co.uk rating: 5.00 out of 5

"Some carers are good, but not all. Food mostly good but sometimes horrid."

P B
carehome.co.uk rating: 3.50 out of 5

"The care staff have been wonderful over the fifteen months my husband has been a resident at Alice Grange. Recently, activities have been offered at a very low level which is disappointing. There have been days too when the chef has obviously been under pressure. My husband's move to bluebell is proving most beneficial to his well being."

Jan H
carehome.co.uk rating: 3.67 out of 5

"Very good and friendly staff. Clean and tidy environment for residents and guests. Highly recommend for all."

M P
carehome.co.uk rating: 4.92 out of 5

"There is a lovely friendly atmosphere at Alice Grange Care Home. The staff on Memory Lane are committed to good standards and treat residents with care and respect. The home is well-maintained and decorated by 2 excellent property men. Laundry is good. Food is excellent. Rooms are a good size and regularly cleaned. Activities staff work hard to engage and stimulate residents. The downside is that staffing levels are not always adequate, especially at weekends. Management need to ensure staffing levels are adequate to maintain care standards."

J S
carehome.co.uk rating: 3.91 out of 5

"The home is clean and the staff are helpful and polite. Sometimes slow if they are busy. I understand there are activities most days but I haven't experienced them."

A F
carehome.co.uk rating: 4.09 out of 5

"Alice Grange have been extremely supportive during a difficult period and were able to help my father when the home he was in previously went into liquidation. Caring, professional, friendly and above all kind, the staff at Alice Grange have been wonderful. I have no hesitation in recommending Alice Grange to care for any elderly person."

Paul M
carehome.co.uk rating: 5.00 out of 5

"Overall impression is very good. All areas are bright, spacious and clean. Staff are always helpful. Rooms are a good size and well furnished. I'm not sure how much entertainment is provided for residents. It is always quiet when I come but that is always in the morning."

Ann K
carehome.co.uk rating: 3.75 out of 5

"We were first impressed with the explicit open door welcome at Alice Grange, so gathered the courage to visit. The welcome was reinforced by the reception staff and the management. We left hugely reassured. We also felt our concerns had been heard. We have been continually impressed with Alice Grange - with the quality of nursing staff, with responsiveness, with overall friendliness as well as the excellent premises."

J B
carehome.co.uk rating: 4.92 out of 5

"Alice Grange staff gave much care, support and kindness to my mother whilst she lived there. They were also very supportive and kid to our family."

D M
carehome.co.uk rating: 4.75 out of 5

"The management showed support and compassion towards me at a very difficult time when my mum required care. Staff at the Alice Grange went out of their way to support mum to settle into what was to become her new home. Staff are very attentive to my mum's needs and have become her confidants when she is having an "off day". All staff from management, care, activities, domestics and catering go out of their way to make things as comfortable and strive to improve when needed."

J D
carehome.co.uk rating: 4.89 out of 5

"Excellent and friendly."

Rob S
carehome.co.uk rating: 5.00 out of 5

"I have found all the headings (as below) describe the needs and conditions for any care home. Alice Grange meets all very very well. Last years CQC review met these conditions with good proving a sound steady progress."

Ronald H MBE
carehome.co.uk rating: 5.00 out of 5

"From the moment I walked in the door I was greeted by the lady on the desk and made to feel welcome in the home by all the staff."

W H
carehome.co.uk rating: 4.64 out of 5

"Very caring staff, nice surroundings. All staff are very friendly, helpful and kind."

D S
carehome.co.uk rating: 5.00 out of 5

"Beautiful home and friendly staff. Such a lovely atmosphere. I look forward to my next visit!"

Hannah F
carehome.co.uk rating: 5.00 out of 5

"Service, food and friendship great. Will be back."

R B
carehome.co.uk rating: 4.25 out of 5

"My mother was very apprehensive above moving from her own home where she was very self-sufficient but vulnerable to falls and lacked company. The staff and fellow residents at Alice Grange have all been terrific in welcoming mom to her new home and there are lots of activities going on. Food, room, staff, views and company have all made mom feel loved and welcome."

P E
carehome.co.uk rating: 4.92 out of 5

"A very high level of service. Kind, friendly and sympathetic. The home is well run, residents have a good choice of activities."

Wref D
carehome.co.uk rating: 5.00 out of 5

"The staff are very friendly. My mother in law needs to be hoisted by two people. They come pretty quickly when she buzzed to be hoisted. If sometimes she had to wait a bit longer, they would let her know, they also tried to address her equipment needs. They have tried a few different commo and hoist jackets to ensure she was comfortable. The manager and activities lead always have time for you. The maintenance manager is very helpful too. We are very happy with my mother in law in their care when she visited us from Essex and had respite."

C Y F
carehome.co.uk rating: 4.25 out of 5

"I found the care home to be brightly lit very clean and with cheerful, friendly and willing staff. My room was spacious, very comfortable. My visitors were welcomed and the whole stay was satisfactory and helped my recovery. I would say that the permanent residents all looked well cared for and were treated with respect by staff."

M L
carehome.co.uk rating: 3.83 out of 5

"My father moved into Alice Grange on January 21st. Initially, he didn't settle and didn't like it. However, the staff showed great patience treating my father with dignity, respect and overtime he settled in. The staff are very friendly and welcoming. Visitors can make themselves a drink, just as you would if you were visiting in their own home. We sometimes have lunch with my father, the food is tasty and nutritious. A well-planned menu is presented, with a good choice available. My father has a lovely large, well-furnished room which is kept very clean. I am very pleased Dad is in Alice Grange."

Brenda R
carehome.co.uk rating: 4.42 out of 5

"Mum has been a resident at Barchester Alice Grange Care Home for 3 years and is always treated with respect and dignity. Careers and activity staff always helpful and pleasant. Food always good as is the hostess service. Management always very approachable and caring. All in all, I would totally recommend Barchester Alice Grange Care Home to anyone looking for care for a friend or relative. 10/10."

Jules H
carehome.co.uk rating: 4.58 out of 5

"My brother is in Alice Grange. The staff are lovely and treat him as special. They are always pleasant to me and my family when we visit. I feel they have too much to do and not enough time to do it. They always seemed understaffed. They need a good pat on the back from you all."

Janice W
carehome.co.uk rating: 4.58 out of 5

"My son comes to do the garden out of my patio door and I help as well. The manager is very friendly and always has time to talk to me and smiles. My room is lovely and I am lucky. I have lived here for over four years now."

B A I
carehome.co.uk rating: 4.50 out of 5

"I have been a resident for over three years - the care home is about four miles from Ipswich which a regular bus service. It is in a pleasant residential area. The building is well-disguised, spacious and has an air of freshness and character. The care and attention provided by the well-trained, dedicated staff is very good. Equipment is maintained and certified regularly. Very good facilities are available - carpet bowls, quizzes, outdoor visits and a bar. Family and friends get a warm welcome. Apart from inadequate staff being available at peak periods, I find that the service is everything that one can reasonably expect."

C G
carehome.co.uk rating: 4.42 out of 5

"My husband has been a resident at Barchester Alice Grange Care Home since December 2008. We have seen managers come and go over this time. At this time, the home seems in a very stable place under the current manager. Morale amongst management and all staff appear good by the CQC and I know the staff now have aspirations to become 'excellent'. As a long time carer of my husband (over 30 years), I feel confident that he is receiving good care which he deserves."

Julie M
carehome.co.uk rating: 4.08 out of 5

"I was brought here having difficulties at home. It is a wonderful place. I have an excellent room from which I can walk out (when patio door is open) and look at the gorgeous flowers."

Barbara I
carehome.co.uk rating: 4.50 out of 5

"I have enjoyed my time here, though I took a little while to settle. My only bone of contention is my next door neighbour, who caused considerable trouble and should never be here. Apart from that I get on well with everyone and join all activities."

Jean T
carehome.co.uk rating: 4.83 out of 5

"Most of the food was inedible and that my daughter brought me hot food from home. On two days I had to ask for my bed to be made at 3.30 in the afternoon!"

Michael W
carehome.co.uk rating: 4.64 out of 5

"Staff and carers are very good. They look after my mother very well. Notice a difference in her since having one to one and made friends with all carers."

M T
carehome.co.uk rating: 4.33 out of 5

"The services provided meet the standard expected from a purpose built care home."

R A
carehome.co.uk rating: 4.17 out of 5

"I was apprehensive about my first stay in a care home but the staff were lovely and made me feel at ease. I would not worry about staying here again."

Gillian A
carehome.co.uk rating: 4.42 out of 5

"Very well appointed."

R H
carehome.co.uk rating: 4.83 out of 5

"I have been coming to this home for nine years now. I think the home is great and I have nothing bad to say about it at all. It is a lovely home - really beautiful and the care is good. I love spending time with the residents here."

J W
carehome.co.uk rating: 4.42 out of 5

"The care of my mother, on the whole, is of a good standard. Carers call her by her preferred name and talk to her while administering any care needs. Occasionally, I am concerned when her preferred foods or drinks (yoghurts/orange squash) are not available as they have run out. I am pleased with the communication given by the home to me concerning any developments around my mother's needs."

L P
carehome.co.uk rating: 3.83 out of 5