Reviews for Ashford House Care Home

"The staff at Barchester Ashford House Care Home are fantastic and offer support to the wider family, not just our dad. We are very grateful for the care given and it gives us peace of mind knowing he is being taken care of."

Jane W
carehome.co.uk rating: 5.00 out of 5

"The staff at Barchester Ashford House Care Home are fantastic and offer support to the wider family, not just our dad. We are very grateful for the care given and it gives us peace of mind knowing he is being taken care of."

Jane W
carehome.co.uk rating: 5.00 out of 5

"I visited Barchester Ashford House Care Home to see my friend's sister, now living in your care home. It was the family day, my first visit. I was so impressed with the effort all the staff made to ensure a happy and carefree day for the patients and the families. I was also delighted at the one-to-one relationship with those living in the home and their carers. They were polite, respectful and very caring."

Judith D
carehome.co.uk rating: 5.00 out of 5

"I visited Barchester Ashford House Care Home to see my friend's sister, now living in your care home. It was the family day, my first visit. I was so impressed with the effort all the staff made to ensure a happy and carefree day for the patients and the families. I was also delighted at the one-to-one relationship with those living in the home and their carers. They were polite, respectful and very caring."

Judith D
carehome.co.uk rating: 5.00 out of 5

"This is my first experience of a care home. My wife has dementia and is very well cared for at Ashford House. The home is bright and airy and the individual rooms are of good quality. Most important of all is the staff are very caring and look after the residents with a cheerful disposition even when conditions become challenging. It is a comfort to me that my wife of 56 years of marriage is happy in Ashford House."

Colin T
carehome.co.uk rating: 4.92 out of 5

"The whole standard of care, cleanliness and dignity was excellent. The staff were always available to help and advise us throughout my fathers stay. I was always kept informed about any health issues that arose day or night. My father was always given respect and empathy throughout his time there. All the staff including cleaners and laundry staff were always extremely cheerful and polite. I congratulate all the staff at Ashford House and I would never hesitate in recommending this wonderful home. It made my whole family's lives so much easier, I was so confident about his whole stay."

Anne A
carehome.co.uk rating: 4.92 out of 5

"I have found the nursing staff and care staff very good, attentive and very kind and gentle. The administration are excellent and very helpful in helping me manage my mother's medical needs."

David B
carehome.co.uk rating: 4.42 out of 5

"Totally satisfied with the care my father got. All staff are so friendly and excellent care is given to the residents. My father was treated with respect and dignity at all times. The home was always kept so nice and clean, whenever I walked in."

G M
carehome.co.uk rating: 5.00 out of 5

"One lady went beyond normal care by blow drying and applying make-up to my wife, in doing do she made her really presentable."

M D
carehome.co.uk rating: 3.92 out of 5

"Always greeted by friendly, helpful staff. Dad usually seems happy. He is well cared for and is generally clean and tidy. Sometimes communication needs to be more prompt. Dad gets the opportunity to participate in a variety of activities which he appears to enjoy. Overall we are very happy with Ashford House."

Marion O
carehome.co.uk rating: 4.42 out of 5

"Excellent care. Excellent staff. My mother is looked after extremely well."

L W
carehome.co.uk rating: 5.00 out of 5

"The staff are mostly very helpful, however sometimes if maybe we have more staff it would be more beneficial to the service user. I could not complain about overall care being given to my husband. The food is great, the home is clean, not smelling. The domestics are doing a good job. The management is supportive to me. The home manager is outstanding, she is very good."

Erika H
carehome.co.uk rating: 4.17 out of 5

"Fantastic care."

Simon Q
carehome.co.uk rating: 5.00 out of 5

"A really lovely home, good carers who show a great amount of dedication very helpful and always willing to listen to any worries/concern's we may have. Food is lovely and a varied menu. A new activities lady has joined the team so I would love to see more activities being offered. Also to use the garden more in the summer months. Overall, really happy with this lovely home."

L W
carehome.co.uk rating: 4.08 out of 5

"Lovely home, caring staff. My family and I have been made to feel welcome and most importantly Mum loves it."

S C
carehome.co.uk rating: 4.92 out of 5

"Ashford House is a well-run care home, all staff are very caring, they provide all residents with great care - treating them with respect and keeping their dignity. The home keeps us well informed if there are any changes with my husband's health."

S D
carehome.co.uk rating: 4.17 out of 5

"Our mother was moved to Ashford House from another home. Ashford House was superior on every level - care, environment, facilities and administration. There was a friendly, open and honest way to how our mother was welcomed and settled in that was contrasted starkly with the self-protective caution of the other home. Excellent care!"

Richard W
carehome.co.uk rating: 4.67 out of 5

"On first visiting the home we felt not only welcome but impressed with the knowledge of all the staff and how friendly they all were, plus the big thing the home did not smell of urine or bleach. The room dad stayed in was furnished lovely and always warm and clean. The lady who does the events was extremely good with dad and helpful, always a smile on her face. As one special carer always so caring and supportive to both dad and the rest of the family. The food was always hot and looked well presented and tasted lovely even though dad had to leave."

Noelle G
carehome.co.uk rating: 4.92 out of 5

"Since my 97-year-old Mother-in-Law had been under the care of Barchester Ashford house since October 2017 we as a family are extremely pleased with the standard of her care. Therefore, despite her ways and mannerisms and difficulties, we have observed, on our visits, how the carers have gone the extra mile to see her needs and to care for her in a meaningful way. We could not be happier."

R D
carehome.co.uk rating: 4.83 out of 5

"Dad had Alzheimers and had gone from living independently in February 2017 to being unable to feed or dress himself by June 2017. He had been in hosptial from Feb - June and it was traumatic to see him deteriorate. While at Barchester, he has begun to improve, to gain weight and was always calm and happy. This was due to the care and considerate attention he received. It was clear that he was always treated with respect and staff patiently engaged with him and encouraged him to eat. He was always clean and clearly well cared for."

M M
carehome.co.uk rating: 5.00 out of 5

"At a very difficult time for everyone and Mum not wanting to go into care support from the whole team was excellent. Any problems that did arise were handled carefully with as little trouble to Mum. As for value for money, that's an issue the government should be looking at. It's a very unfair society. Working hard all of your life and then not being supported is a major issue."

J H
carehome.co.uk rating: 4.73 out of 5

"My dad has been in Ashford House for about 8/9 months now and I can honestly say, there has been so much improvement in him and his health. He tells me he is happy and well looked after. The staff here do an amazing job and look after Dad and others very well. You can see that residents are happy in their home and are being well cared for. The level of care, cleanliness, laundry, cooking and activities is well run and could only be improved if there were more staff to make that happen. I would recommend this care home to all families who have a family member who has Dementia as the care they supply is much better than what you can do at home, as it is 24 hours and you know your family member is being looked after at the highest level."

Wendy C
carehome.co.uk rating: 4.83 out of 5

"My mum was needing a home and I was told about this care home. From the first time I stepped into the home it made me, my mum and brother very welcome, comfortable and just like home from home - it's fantastic staff and everything about it."

Anthony N
carehome.co.uk rating: 4.50 out of 5

"Dad has now been in the home for two years. It is not an easy decision placing a loved one in a home but from the first time we entered Ashford House, there was a warm welcoming feeling. The main issue is a shortage of staff, especially the carers. Having said that I cannot fault the staff. I am always greeted with smiling faces and dad generally seems very settled. The nursing staff keep us well informed and are always happy to discuss any issues. The cleaners do an excellent job and the food is of a good standard. The activities team do their best but it is a shame that they don't have the time for one to one chatter. In short, a well-run home that would benefit from more carers."

Carol H
carehome.co.uk rating: 4.00 out of 5

"Started visiting many years ago when an elderly man from the church became a resident. I was then asked by the activities co-ordinator to join the C of E and RC folk on Friday mornings - many opportunities to pray, sing and encourage them. A lady in our Alzheimer's group went into a care home in Staines but her husband was upset by her lack of care and I recommended Ashford House and she has been here for many years since. All staff are kind, caring and helpful and provide different activities for them - I would be very happy to recommend it again."

Sylvia F
carehome.co.uk rating: 4.80 out of 5

"Ashford House has a bright and friendly and clean environment. Management and staff always welcoming even when no appointment to visit. My husband stayed for two weeks respite care and I would have no problem in taking him there again. Thank you."

D D
carehome.co.uk rating: 5.00 out of 5

"My father has dementia and moved into Ashford House in October 2019 so this was his first Christmas away from his own home. I and my husband joined him Christmas Day, we had a lovely day, the home had a great atmosphere, and several other families did the same. The Christmas dinner was very good, we had starter tomato soup, Christmas dinner with all the trimmings, Christmas pudding to finish. Several family members have visited Dad and have been very impressed with the home, and found the staff very caring and patient. It’s great that you can visit at any time, always greeted with a smile everyone management and staff are very approachable and always willing to give help and support."

Lizz C
carehome.co.uk rating: 4.92 out of 5

"My father took residence at Ashford House in April 2019 when his dementia became too bad for him to remain at home. I was very reluctant to have him placed into care, as I felt I was taking away his independence, but the staff at Ashford House encouraged him to join in with the activities and he was given every opportunity to mingle with the other residents (although, like at home, he generally preferred to stay in his room and watch TV!). Although he was always happy, his health deteriorated through cancer and dementia, and he passed away Christmas Eve. Throughout the bad times, the staff were always compassionate and caring and did everything possible to keep him comfortable. They were a massive support to me as I live in France and continually felt helpless. I cannot recommend the care home and staff enough - bright and cheerful building, and truly amazing staff."

Carole S
carehome.co.uk rating: 4.67 out of 5

"My sister and I have been very happy with the way our father has been cared for in the last three years. The staff are very nice and he seems to have a very good relationship with all of them. The home is always clean and tidy and staff are always very helpful. Dad seems quite content now and hopefully will be for much longer."

Graham
carehome.co.uk rating: 4.25 out of 5

"My dad has been in this home for three years with dementia. Before this home, I struggled to find him the right care. They have all been amazing, he has received the best care and I can't fault them in any way. I'm really happy with everything they do. What an amazing team. Highly recommended."

Lee H
carehome.co.uk rating: 5.00 out of 5

"Having met the manager and her relatively new team by Zoom on Friday 30th Oct my reaction was one of reassurance that Ashford House is in good hands! I am fortunate in having been able to (Covid secure) externally visit my partner regularly and have from a safe distance been able to 'interact' with various members of staff. This has been of such value to me; being reassured that best practice is being carried out in these challenging times, for the residents, staff and relatives. To say they all go the extra mile is truly an understatement. Words almost seem inadequate to express the sterling job you are all doing but my "thank you" is heartfelt."

Patsy H
carehome.co.uk rating: 5.00 out of 5

"Have found all the staff friendly and feel the home is run very efficiently. Nothing ever seems a problem."

Tina J
carehome.co.uk rating: 4.92 out of 5

"I can't fault anything about this home. Everyone is friendly and helpful. I feel my husband has the best care for his needs."

D C
carehome.co.uk rating: 5.00 out of 5

"Dad has been at Ashford House for 10 years, and I'm always confident and happy with his amazing team who look after him. During the last 18 months, he has remained safe and cared for. The team are top class!"

L B
carehome.co.uk rating: 4.17 out of 5

"My mum has improved massively since coming to the care home she is very happy and still improving."

Stephen Y
carehome.co.uk rating: 5.00 out of 5

"Communication skills from staff to relatives are poor, need improving. Unhappy with appearance when visiting as trousers (which did fit) are too short! Eye problem - no feedback."

K T
carehome.co.uk rating: 2.83 out of 5

"Ashford House is a fantastic place for my mum with Alzheimer's. She is so well looked after here. She is happy and comfortable. The staff are hard working and friendly."

Annie F
carehome.co.uk rating: 5.00 out of 5

"Mum is well presented, clean and tidy on my visits. Her room and bathroom always look clean. Staff are always friendly and welcoming. Mum seems to be comfortable in her surroundings and well cared for."

Sasha F
carehome.co.uk rating: 4.00 out of 5

"My mum received excellent care whilst in your home. Very caring support to us in her time with you. Lovely environment. Very friendly. Treated with dignity and respect. Mum enjoyed the music and dancing immensely."

T N
carehome.co.uk rating: 4.91 out of 5

"Recently the home care staff helped my husband and myself when he was taken to hospital, just for a few hours. They were so supportive. The carers are just that caring, not only for the residents but also for their families. The nursing staff are always available to help and answer any queros that I have had. My husband seems settled, and importantly, happy. The management isn't always visible."

Ann S
carehome.co.uk rating: 4.08 out of 5

"As a family, we have always been very pleased with the care that Dad is given at Ashford House. He is always kept clean and comfortable and is well cared for. He has a lovely room, which is always clean and tidy and his needs are met."

Marion O
carehome.co.uk rating: 5.00 out of 5

"I am very happy with the care my mum receives at Ashford House. She is very happy and the carers and all staff are brilliant. There is plenty of different entertainment going on; fetes, animals visiting and trips out in the minibus. There's a small shop/shed in the garden where all toiletries, cards etc. are free for residents. Would definitely recommend this place 100%."

Sue B
carehome.co.uk rating: 4.17 out of 5

"You have been so good to us, and to our aunt, our stay was not a long period but will remain with us forever. The staff were friendly and very kind. The last hours with our aunt were so memorable because the night staff did all they could to make it easier. We thank you so much."

Nicholas c
carehome.co.uk rating: 4.58 out of 5

"Staff are very friendly and caring. The home is spotless. Meals are exceptional. Communication with relatives is positive. Care is personalised to enhance residents' experience. No complaints or concerns at all."

Fran M
carehome.co.uk rating: 5.00 out of 5

"My brother and I arrived to go through our mother's care plan. We were welcomed as always by happy and lovely staff. We were offered tea/coffee and cakes as always and advised to always help ourselves. The care plan was very accurate and detailed which was excellent! We all agreed Mum has settled very well. We couldn't be happier that Mum is in great care at Ashford House. Thank you!"

Karen R
carehome.co.uk rating: 5.00 out of 5

"My father is very happy and being looked after very well."

Steve M
carehome.co.uk rating: 5.00 out of 5

"My wife has been in Ashford House Care Home for over three years. All of the staff including housekeeping staff are first class. treat her with respect, care and kindness. The home is always kept in first-class condition, very clean and tidy. Excellent care home."

Edmund D
carehome.co.uk rating: 5.00 out of 5

"Mum has been in Ashford House for over five years, and the staff have always been lovely and supportive of my mum and myself."

J D
carehome.co.uk rating: 5.00 out of 5

"Came to see my friend and was delighted to find her happy and enjoying life at Barchester Ashford House Care Home after a bad start. I have never seen such cheerful and happy staff and the care appears to be excellent!"

V W
carehome.co.uk rating: 4.09 out of 5

"The same reason I chose this care home - it feels clean and fresh when you walk in and the staff are caring and friendly. They also have plenty of interactions with my Mum which helps to stimulate her."

S P
carehome.co.uk rating: 4.91 out of 5