Reviews for Ashlar House Care Home

"My mother is being well cared for and all the staff are helpful and kind. The care home made a huge effort to celebrate the Queen’s Platinum Jubilee, tables outside in the sunshine on Friday 3rd June 2022. There was a band, balloons, a barbecue, face painting and lots of the residents family members attended. Everyone had fun and the residents enjoyed singing and clapping along to the music and eating ice creams from the visiting ice cream van."

Louise S
carehome.co.uk rating: 5.00 out of 5

"My father-in-law has been there since March 2020 and has been very well looked after. He is happy. I have found that the staff are very caring towards the residents, when we call to make the appointments they are always helpful in providing any information about the resident."

Mario D
carehome.co.uk rating: 4.42 out of 5

"My nan was taken care of at Ashlar House. They were so lovely to her, taking care of her all the time when we couldn't get there due to the lockdown. Clean and tidy."

P B
carehome.co.uk rating: 4.75 out of 5

"Great care home, so kind to my grandmother. Even during Covid lockdown, I know my grandmother has been handled with care and attention."

H B
carehome.co.uk rating: 4.50 out of 5

"Great care home, clean, tidy and lovely staff. The rooms could be updated but overall a great place."

J S
carehome.co.uk rating: 4.33 out of 5

"My relative has resided at Barchester Ashlar House Care Home since January, after a long stay in hospital. The staff have always been very helpful, caring and patient. Communication between management and relatives is excellent. Queries have been dealt with quickly and efficiently. Despite lockdown, activities have still been organised to entertain the residents. I am very pleased and reassured by the care my aunt is receiving and I would not hesitate to recommend this home for a loved one."

V C
carehome.co.uk rating: 4.92 out of 5

"My dear mother has been at Barchester Ashlar House for a few years now and she couldn’t be in better hands. It’s helped us with this lockdown knowing Mum is better well cared for. We as a family can’t thank the staff enough for being Mum's family when we weren’t able to see her. Thank you all so much."

Sonia H
carehome.co.uk rating: 5.00 out of 5

"As soon as I entered Ashlar House I felt it would be the right place for my mum. Its friendly, caring, committed staff make the place it is. I think that all the staff do a fantastic job and have managed to continue to do that in extraordinarily challenging times. The home is always very clean and well presented and has a good atmosphere. Nothing is ever too much trouble and they are very responsive and open to suggestions and ideas about the care of a relative. I feel that my mum is in a very caring environment and I am grateful and glad of it."

N N
carehome.co.uk rating: 4.83 out of 5

"The staff at Ashlar House were, without exception, extremely professional and caring. During the last week of her life, my cousin was made very comfortable and treated with respect and dignity. Many thanks to everyone."

S S
carehome.co.uk rating: 4.92 out of 5

"Ashlar House is without question the best care home in the district. My husband was a resident there for just over 5 years. All the staff were so friendly and kept me in touch with what was going on day and night during the lockdown. In the last week of his life even though this was in the middle of COVID, they gave me unrestricted access to be with him. I will always be thankful to the staff that allowed me to spend the last few days of his life, (after being married for 51 years) with him. Thank you Ashlar House."

Barbara D
carehome.co.uk rating: 5.00 out of 5

"Lovely care home. Friendly nurses and workers are lovely people."

P K
carehome.co.uk rating: 5.00 out of 5

"Our neighbour has been in Ashlar House since August 2021. When we visited she was in bed in a light airy room, she was warm and comfortable and her hair had been done nicely. She has dementia but seemed relaxed and peaceful. The staff were able to tell us that she is eating and drinking well and that her responsiveness varies from day to day. We found the home warm and clean and in our neighbour's case, we felt it offers good palliative care."

V S
carehome.co.uk rating: 4.09 out of 5

"My mother has received the best of care following an accident elsewhere earlier in the year. Ashlar House is clean, well staffed and comfortable. She couldn’t be in a better facility, and despite being bed-bound has round the clock care."

Fiona M
carehome.co.uk rating: 4.42 out of 5

"When my Mum was diagnosed with terminal cancer in September, we quickly realised that Mum would not be able to go home as she needed round the clock care, we moved Mum across from Kent into Ashlar House so she could be near us, she settled in really well and although Mums decline was rapid, the team got to know her quickly ensuring her needs were met and her tea was made properly! There was always someone for us to talk to and Mum was treated with dignity and respect especially in her final days as were we also. I will say that the activities coordinator ensured Mum ticked off a couple of her bucket list items and she kept her entertained as much as possible, Mum was going to be a VIP guest on Remembrance Sunday but unfortunately passed 10 days before. We attended in her absence and was proud to support Ashlar House. Although our time there was short I would always recommend them. Thank you all at Ashlar House for supporting my Mum and family through her final weeks."

Michele T
carehome.co.uk rating: 3.83 out of 5

"My mum came to Ashlar on 6 January 2021. She was quite poorly after being in hospital for a few months. Within 2 weeks of being at Ashlar, we saw a difference in mum. She looked so much better. She has now put on weight and looks so much better. She is happy, feels safe and is well cared for. The staff laugh and joke with her and make Ashlar a happy place to be. Thank you, everyone."

Lesley C
carehome.co.uk rating: 4.83 out of 5

"I visited a resident of Ashlar House for the first time while renovations are taking place, the staff were so welcoming. I was very impressed with the layout and decor of the home. The corridors are wide and everywhere appeared bright and airy. My friend was out of her room so a member of staff went and found her. Although not a large room it was bright and clean with nice furniture. We were (I had a friend with me) impressed with the variety of daily activities which are arranged for the residents and the staff were very complimentary to our friend in her engagement with them. I haven't commented on all of the points listed and I have only experienced or observed."

E G
carehome.co.uk rating: 5.00 out of 5

"Absolutely wonderful care and attention was given to my dear grandmother during her stay at Ashlar House. My Parents, Uncle and I cannot thank them enough for the support they provided us with during this very difficult time. I would always recommend Ashlar House to family and friends."

D B
carehome.co.uk rating: 5.00 out of 5

"My nan always seems comfortable. The staff are polite and friendly. Always clean and fresh premises and atmosphere."

G N
carehome.co.uk rating: 5.00 out of 5

"My mother has had end of life care since February so she had not moved from her bed or room. She is always clean and tidy and I feel she is always treated with respect and dignity by the excellent staff. Her room is very small and is awkward when two people visit together, she is at the end of a corridor which I feel she is quite isolated from the goings-on of the rest of the home. Wouldn't hesitate to recommend Ashlar House."

L W
carehome.co.uk rating: 4.78 out of 5

"A very warm and friendly atmosphere. My mother seems very happy. The recent renovation is to a high standard and the staff are proud of the high scores they strive to achieve."

S S
carehome.co.uk rating: 4.42 out of 5

"My father was recently admitted into Ashlar House, as he could no longer care for himself. This is a wonderful care home and has a nice caring, relaxing and safe atmosphere. The staff cannot do enough for the residents. Nothing is too much trouble. They plan lots of activities and you can tell that the staff are not only dedicated to their work but also love what they do. I can rest easy knowing that my father is in the best place."

Stephen M
carehome.co.uk rating: 5.00 out of 5

"Absolutely beautiful facilities, spotlessly clean and the care as far as I can ascertain very very good. Both the residential part of Ashlar House as well as the nursing part is airy and open whilst retaining the privacy of the residents."

R P
carehome.co.uk rating: 5.00 out of 5

"The home was fantastic, so clean and has recently been modernised, all the staff were so friendly and I cannot thank them enough for the superb care they gave my Dad when he recently stayed for respite care, they treated us like family, highly recommended"

Claire O
carehome.co.uk rating: 5.00 out of 5

"Where do I start? What an amazing place. From the staff to the facilities I knew my nan was in the safest hands possible, nothing was ever too much. Even when looking after my nan they always checked on her and me. The staff always took the time to talk to me and reassure me. You should be very proud of your staff."

G H
carehome.co.uk rating: 5.00 out of 5

"My husband now needs 24-hour nursing care, which I was unable to provide at home, even with a visit from two carers - four times a day. He has settled well into Ashlar House and responds positively to the staff. The staff are also very helpful to me, and my sons are also happy with their father's care and surroundings."

E M
carehome.co.uk rating: 5.00 out of 5

"Fantastic service from start to finish. From the moment my father arrived, they took care of everything. Lovely and clean, beautiful room looking out over the woods, and the staff were absolutely brilliant. I cannot speak highly enough about the fantastic staff - would definitely recommend. 10 out of 10 stars."

J T
carehome.co.uk rating: 5.00 out of 5

"My father who was suffering from Alzheimer's had been cared for at Ashlar's House in Epping for several years. The level of care that he received there was excellent and the staff not only had his interests at heart but those of the resident's relatives too. Hygiene was of the highest level and COVID provisions were put in place quickly and effectively, including a large windowed visiting room for isolation visits. Amazing!"

Rik I
carehome.co.uk rating: 5.00 out of 5

"The care home is in a restful location. The home has a relaxing atmosphere. The staff are professional, friendly, approachable and had a welcome hot drink. The individual accommodation seen is compact yet spacious, uncluttered and clean. We were able to spend an unhurried visit with the resident."

P M
carehome.co.uk rating: 4.83 out of 5

"The staff were friendly and welcoming. They are helpful and very knowledgeable when we carry out our conversation. The place is clean and tidy. My friend and others are well looked after."

A L
carehome.co.uk rating: 5.00 out of 5

"On my mum's Birthday (wife of a resident) Ashlar House arranged an entertainer and put on a special party to celebrate. Ashlar House really is amazing."

R K
carehome.co.uk rating: 5.00 out of 5

"So pleased my mum has a place in this fantastic home. The staff are very welcoming and accommodating. Mum really enjoys the activities and we have seen a real positive change in her since she arrived. The staff have created a real family atmosphere."

Peter G
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has been a resident at Ashlar House for about 3 weeks. Everyone at the home is so friendly and welcoming there’s a lovely refreshments area for visitors as you enter which in itself makes you feel part of the home. My mother-in-law loves the entertainment and the courtyard garden is her favourite place to sit. It is well maintained clean and tidy the lounges feel homely with a boutique hotel feel. She is starting to settle and seems genuinely pleased to see and have time with the staff who take great care of her."

S G
carehome.co.uk rating: 4.58 out of 5

"Immaculate facilities, recently refurbished. Lovely staff with great attitude and commitment to residents' care."

Andrew G
carehome.co.uk rating: 4.42 out of 5

"My father in law has been at Ashlar House for 2-months now. It is a lovely home, clean with great facilities. But the staff really make it special. They are so caring to the residents and their families! There are so many great activities to keep the residents occupied and motivated. They inspire a real community feeling, and we are so happy to have found Ashlar House where we know he will be well cared for by lovely people! Thank you!"

L C
carehome.co.uk rating: 5.00 out of 5

"I was pleased to see that my aunt was receiving splendid care and attention. She was happy, relaxed and comfortable in her surroundings."

Laurence G
carehome.co.uk rating: 5.00 out of 5

"Exceptional home - recently modernised to a high standard. My mum has been at Ashlar for 4-years, during which time, she has had excellent care. The staff are all friendly and professional and show genuine love for all the residents. I have never worried about Mum and am fully entrusted in the home's care for her. The end of life care my mum recieved was above and beyond, and I will be forever grateful for that. Highly recommend Ashlar."

Clare D
carehome.co.uk rating: 4.92 out of 5

"My dad has been a resident for a short period, but I must say, the love, support and care have been of the richer scale. The home is spotlessly clean, as clean and nice as a five-star hotel. I must thank the manager and her staff for going above and beyond for me and my mum; we can't thank you enough."

Richard C
carehome.co.uk rating: 5.00 out of 5

"I came here with a little trepidation as I was not looking forward to seeing her in a care home. I needn't have worried. I was treated with warmth but the administration office and taken around to see the facilities. When I was taken to see my friend, her broad grin showed me how very happy she is, and the lunch that was delivered to her looked delicious. I am leaving her feeling much more at peace and knowing she has come to the right place. Wonderful!"

L M
carehome.co.uk rating: 5.00 out of 5

"In my experience, the staff at Barchester Ashlar House Care Home are always professional and caring when carrying out their duties with the residents. There is a caring, friendly atmosphere which makes relatives feel at ease, welcomed and valued. All staff, management, administrative, nursing carers and domestics, show care, courtesy and respect to all visitors which makes relatives feel able to speak to any member of staff if any concerns over the relatives arise. This, I feel, is particularly important when a relative first arrives at a care home which can be very stressful for all. I highly recommend Ashlar House to prospective residents."

Jean S
carehome.co.uk rating: 4.92 out of 5

"My mum and I could not be more thankful for the care given to my dad while he was at Barchester Ashlar House Care Home. The kindness shown to him and the support given to us by every member of staff was immeasurable. It's difficult thinking about a loved one going into a nursing home, but the first moment we stepped through the door we knew he was coming to the right place. Welcoming, professional and caring. You couldn't ask for me. Dad's passing was as dignified and compassionate as it could be. Thank you for making a difficult time for him and his family as comfortable as it could be. We felt included at a time when one is completely helpful."

S T
carehome.co.uk rating: 4.75 out of 5

"Excellent care home. Staff are extremely helpful and caring. As a family, we know my father is receiving the best possible care and the food is five-star. They go out of their way to make sure my father gets his cornflakes, which is his favourite."

B H
carehome.co.uk rating: 5.00 out of 5

"Mum came to Ashlar House with advanced dementia and other health problems. She was very poorly having spent the past couple of weeks in hospital. She was receiving end-of-life care. It was a particularly difficult time for her but also for the family. We found all the staff - without exception - to be extremely caring, compassionate, professional and friendly. We couldn’t have wished for better care for Mum. We were particularly thankful for the care they showed us too. Thank you Team Ashlar!"

Spencer B
carehome.co.uk rating: 4.17 out of 5

"From the moment you walk through the doors of Ashlar House, you know that your loved one will be in good hands. The dining area is always clean and bright with a menu for the day on show and seasonal flowers and decor on display. There are always members of staff engaging with residents with lots of laughter and chatting - it's so lovely to see. The manager is always on hand to offer help and support as well as all the members of staff. From the start of Mum's stay members of staff were so keen to get to know her, knowing this would help her to feel safe and secure. Unfortunately Mum has now passed away but I know that if she had been in better health she would have loved the full programme of lovely things Ashlar provide for their residents. All the members of staff were so attentive and gave professional compassionate care to Mum and to us as well. I can't thank them enough for their kindness. Our father has not long been at Ashlar House. We have found that all members of staff are fabulous. They are thoughtful, kind and professional, giving him attention with compassion and kindness. If we need to discuss Dad's care someone is never too far away to help and all staff are totally understanding of his needs. I can't thank everyone enough for all the support at this time."

Joanne O
carehome.co.uk rating: 5.00 out of 5

"What a fabulous place is Ashlar House. I have become a regular visitor here. The facilities are fabulous, the food and menu choices amazing, the care is second to none, and the entertainment and activities are wonderful. I visited a friend who came to Ashlar House in December 2023 and they are very happy there. I am able to visit with my daughter's dog, and we are both made to feel most welcome. There is a cafe for residents and visitors to enjoy refreshments together and a regular calendar of activities, outings and visitors is provided so that there is always something happening. I have been really impressed with everything about Ashlar House. Well done to all the team!"

M P
carehome.co.uk rating: 4.58 out of 5

"This is the 3rd care home that Mum has been in and most certainly the best. The whole team is amazing. They always have time to talk with you and answer any questions you may have. They have always treated Mum as an individual, not just another resident, and know her likes and dislikes so can manage her care in the best way for her. The place is always spotless and the food is amazing! There is an entertainment program and relatives/carers are encouraged to join in. I cannot praise this home enough. Thank you for everything you have done and continue to do. You are all stars!"

D S
carehome.co.uk rating: 5.00 out of 5

"This is an excellent care home. I was very impressed from the very beginning and all my questions and worries were answered by the manager. Everything she said was absolutely correct and she showed a huge amount of compassion and respect. The nursing staff could not have been more caring and understanding. I am amazed at how perfectly they looked after my family member. Well done to the whole team as they work beautifully together to provide an outstanding service."

C D
carehome.co.uk rating: 5.00 out of 5

"When you enter the home you are made to feel welcome and are greeted with a warm smile from the lovely receptionist. The home is always immaculate and the gardens well kept. The rooms are well-furnished and comfortable for all residents. Every room and living area is cleaned at least every day. Management are always approachable and hospitable, and their doors are always open for residents and their families to give support and advice. The carers and nurses are exceptional, nothing is ever a problem. They're always happy and treat all residents like family of their own by keeping regular routine specialized for each tenant/ patient. The catering is brilliant with 3-course meals every day whether it be in the dining room or taken individually to each patient's room. Always warm and well cooked with at least 2 choices per course. The eating area, like the rest of the home, is always spotless and just as you would want your home. Exceptional care home."

C D
carehome.co.uk rating: 4.83 out of 5

"Excellent overall package of environment and quality of care. Hard to think of anything that could be improved upon. Recommended. Staff do a great job of looking after the residents in very trying circumstances."

D B
carehome.co.uk rating: 5.00 out of 5

"My husband has been a resident at Barchester Ashlar House Care Home for nearly 2 years. His behaviour has been challenging at times, but the whole team of staff from nurses, carers, admin and household, have worked so hard to get to know him and recognise his behaviours to ensure they make him feel safe, secure and comfortable. I also have a wonderful relationship with the team here, who have been extremely supportive to me and I feel able to speak freely with them concerning my husband's care. He celebrated his 70th birthday last week and everyone made such an effort and made a fuss of him. He seemed to have some understanding of the occasion and certainly enjoyed the music, cake and balloons along with fellow residents who joined in. I personally spend many hours at Ashlar each day and observe how staff care for other residents as well as my husband, and I am confident I made the right decision in placing him in their care."

Susan C
carehome.co.uk rating: 5.00 out of 5

"Since my mother's arrival at Ashlar House in June 2023 I have been delighted with the care that she has received. She has always been treated with dignity and kindness and she very much considers this as her home. The ability of the carers and nurses here to deal with her volatile diabetes has enabled her to live a very comfortable life in a lovely environment for which I am very grateful. I would recommend this home to anyone without hesitation."

S L
carehome.co.uk rating: 5.00 out of 5