Reviews for Ashlar House Care Home

"This is the 3rd care home that Mum has been in and most certainly the best. The whole team is amazing. They always have time to talk with you and answer any questions you may have. They have always treated Mum as an individual, not just another resident, and know her likes and dislikes so can manage her care in the best way for her. The place is always spotless and the food is amazing! There is an entertainment program and relatives/carers are encouraged to join in. I cannot praise this home enough. Thank you for everything you have done and continue to do. You are all stars!"

D S
carehome.co.uk rating: 5.00 out of 5

"What a fabulous place is Ashlar House. I have become a regular visitor here. The facilities are fabulous, the food and menu choices amazing, the care is second to none, and the entertainment and activities are wonderful. I visited a friend who came to Ashlar House in December 2023 and they are very happy there. I am able to visit with my daughter's dog, and we are both made to feel most welcome. There is a cafe for residents and visitors to enjoy refreshments together and a regular calendar of activities, outings and visitors is provided so that there is always something happening. I have been really impressed with everything about Ashlar House. Well done to all the team!"

M P
carehome.co.uk rating: 4.58 out of 5

"Mum came to Ashlar House with advanced dementia and other health problems. She was very poorly having spent the past couple of weeks in hospital. She was receiving end-of-life care. It was a particularly difficult time for her but also for the family. We found all the staff - without exception - to be extremely caring, compassionate, professional and friendly. We couldn’t have wished for better care for Mum. We were particularly thankful for the care they showed us too. Thank you Team Ashlar!"

Spencer B
carehome.co.uk rating: 4.17 out of 5

"From the moment you walk through the doors of Ashlar House, you know that your loved one will be in good hands. The dining area is always clean and bright with a menu for the day on show and seasonal flowers and decor on display. There are always members of staff engaging with residents with lots of laughter and chatting - it's so lovely to see. The manager is always on hand to offer help and support as well as all the members of staff. From the start of Mum's stay members of staff were so keen to get to know her, knowing this would help her to feel safe and secure. Unfortunately Mum has now passed away but I know that if she had been in better health she would have loved the full programme of lovely things Ashlar provide for their residents. All the members of staff were so attentive and gave professional compassionate care to Mum and to us as well. I can't thank them enough for their kindness. Our father has not long been at Ashlar House. We have found that all members of staff are fabulous. They are thoughtful, kind and professional, giving him attention with compassion and kindness. If we need to discuss Dad's care someone is never too far away to help and all staff are totally understanding of his needs. I can't thank everyone enough for all the support at this time."

Joanne O
carehome.co.uk rating: 5.00 out of 5

"Excellent care home. Staff are extremely helpful and caring. As a family, we know my father is receiving the best possible care and the food is five-star. They go out of their way to make sure my father gets his cornflakes, which is his favourite."

B H
carehome.co.uk rating: 5.00 out of 5

"My husband has now been a resident for over a year now. Whilst his condition continues to decline, the care and attention he receives from the nursing team and carers has been exemplary. The whole team, led by the manager, have taken the time to get to know him and they adapt the ways in which they care for him. They are able to recognise and anticipate difficult situations to provide the most appropriate care needed at that time. They have been very supportive and work closely with me on a daily basis to provide the best outcome for his care. A huge effort was made at Christmas for everyone at Ashlar. The home was decorated beautifully, providing a very homely feel and chef prepared an excellent lunch to which relatives were invited to join their loved ones. I know I made the right decision in placing my husband in their care."

Susan C
carehome.co.uk rating: 5.00 out of 5

"My mum and I could not be more thankful for the care given to my dad while he was at Barchester Ashlar House Care Home. The kindness shown to him and the support given to us by every member of staff was immeasurable. It's difficult thinking about a loved one going into a nursing home, but the first moment we stepped through the door we knew he was coming to the right place. Welcoming, professional and caring. You couldn't ask for me. Dad's passing was as dignified and compassionate as it could be. Thank you for making a difficult time for him and his family as comfortable as it could be. We felt included at a time when one is completely helpful."

S T
carehome.co.uk rating: 4.75 out of 5

"The staff and carers have a tough job with the people who stay at the care facility here but from seeing things myself over the past three weeks, they do a fantastic job. they must be a special type of person, because I know I couldn't do it! Well done!"

R M
carehome.co.uk rating: 5.00 out of 5

"At Ashlar House, the staff are considerate and kind and go out of their way to make sure the residents are safe and comfortable. I have witnessed several acts of kindness and patience in feeding. When I leave at the end of my daily visit, I feel assured that my husband is in good, gentle hands."

Dorothy D
carehome.co.uk rating: 4.75 out of 5

"Ashlar House Care Home is a very well-run and managed home and our family member is extremely settled and comfortable. The carers are all very professional and caring and there when needed. It can't be easy looking after people who have problems and we as a family have always found everyone very compassionate, caring and kind. Well done to everyone and keep up the good work. I would 100% recommend Ashar House if anyone is looking for long-term care for loved ones."

M K
carehome.co.uk rating: 4.83 out of 5

"I couldn't be more appreciative of the staff. So helpful, patient, hardworking and caring and always has time for the families. The manager, despite her heavy workload, will always give her time and does a great job. The nurses are fantastic and the rest of the care staff are pure gold. I am so grateful that they take such good care of my mum."

Lennie H
carehome.co.uk rating: 4.83 out of 5

"Ashlar House Care Home is a perfect place for my father. The home is spotlessly clean and tidy. The staff are friendly, helpful and professional. We love the home-from-home atmosphere and the thought that is put into my father's and other residents' needs is outstandingly good."

Joanna T
carehome.co.uk rating: 4.67 out of 5

"The very caring staff both to residents and family. Spotlessly clean and excellent environment. Always act promptly on requests."

M F
carehome.co.uk rating: 4.18 out of 5

"In my opinion, Ashlar House is very well run by its excellent manager. She pays as much attention to the relative's well-being as to the patient himself. The staff are all friendly and helpful without exception and arranged a lovely Valentine's Day special lunch for my husband and myself and the other couples."

Elizabeth C
carehome.co.uk rating: 4.67 out of 5

"All staff, from cleaners, carers and medical, were so kind and friendly, which made the home so welcoming and safe. There was always someone around to talk to. The resident and their family have no hesitation to use this home again."

S S
carehome.co.uk rating: 5.00 out of 5

"The staff at Ashlar House are very professional, kind and considerate at all times. They treat the residents with patience and are very caring. Every member of staff is always cheerful and greets family members in a friendly, welcoming manner. I highly recommend Ashlar House to anyone looking for a care home for a loved one. At celebratory times during the year, a great effort is made to make the occasion and make life as enjoyable as possible. All staff work very hard."

Jean S
carehome.co.uk rating: 4.92 out of 5

"My husband has only been a resident for 4 weeks. One consideration in choosing this home was the care and support given by admin staff to me and how much they wanted to know in advance about my husband to ensure he was given the right level of care. The nursing and care staff have been so supportive and given me guidance on how to settle my husband. They are very to know as much about him as to assist in his care."

S C
carehome.co.uk rating: 4.50 out of 5

"Since my mum moved into Ashlar House, I have seen her laugh and smile for the first time in a long time. Thank you for making this happen. The lady who is in charge of activities has worked wonders for Mum."

K A
carehome.co.uk rating: 4.75 out of 5

"My father has dementia and was assessed incorrectly by other services until coming here. He has been treated with dignity, care and respect. He has settled in so quickly and effortlessly. Thank you."

Lorraine E
carehome.co.uk rating: 4.92 out of 5

"My wife has Alzheimer's and is now immobile following a catastrophic fall at home and many weeks in the hospital, becoming increasingly morose. I was very relieved when Ashlar House Care Home agreed to accept her as a long-term resident. She had 2 respite stays there previously, so I know how good it is. Just how good, I've now discovered. When you enter Ashlar House Care Home you feel surrounded by warmth and not just the temperature! I immediately felt at home, warmly and inclusively welcomed. The managers and staff are amazing. Managers' doors are always open. And if you need anything, there's always a staff member close by. Chefs, cleaners, carers, nurses, whatever you want, ask anyone and they'll fix it. It's my belief that these kind and positive attitudes are the basic elements that explain why Ashlar House Care Home is so outstandingly good and why my wife is now smiling a lot and is so much happier than she's been for a long time. If you're looking for a care home in the Epping area, look no further."

D R
carehome.co.uk rating: 4.83 out of 5

"Pleasant welcome from the staff who directed us where to go. My friend is happy and very comfortable. We were shown around the home and I would say, as a friend, I am pleased that she is well taken care of in a very homely manner."

B B
carehome.co.uk rating: 5.00 out of 5

"First impression 'wow' what a lovely clean and well furnished home. Room is lovely, bright and airy. Staff are excellent, so friendly too."

Belinda S
carehome.co.uk rating: 5.00 out of 5

"Our first visit to our Great Aunt and we were made to feel welcome. It was obvious our Great Aunt was well cared for. She was chatted too affectionately and had a steady supply of drinks bought through to her. The photographs taken and printed as a memento from our visit was an unexpected and thoughtful touch. Our Great Aunt expressed that she was happy in the home - high praise!"

Karen L
carehome.co.uk rating: 4.17 out of 5

"After settling in my husband is happily settled. The staff are very friendly to both residents and visitors. The carers are very caring and kind to my husband."

M F
carehome.co.uk rating: 4.33 out of 5

"I am delighted that I have found Ashalar House and feel comfortable both physically and mentally. It ticks all the boxes and really happy."

I P
carehome.co.uk rating: 4.92 out of 5

"Our 93yo Mum moved to Ashlar House in June 22 from another Essex care home where she had been discharged for assessment, from hospital. Whilst she was cared for to an extent, it was not meeting either mum's needs and expectations, so she asked us to move her. This was the best move we could have made! Ashlar is just lovely, and exactly what the whole family had envisaged 'Residential Care' should be. There is an atmosphere of calm professionalism, understanding, and care all within the beautifully decorated rooms, the dining/sitting room, etc and all of the staff are so friendly, kind and respectful, whilst providing the best possible care they can. Mum is truly happy to be there and enjoys everything about the care, the staff, facilities, meal times, and enrichment opportunities. Personally, I could not recommend Ashlar more, and I would encourage anyone researching care for relatives or themselves, to visit Ashlar and meet the staff, and view the facilities."

Alison P
carehome.co.uk rating: 5.00 out of 5

"Mum moved to Ashlar House in late June and took just minutes to settle right in. She loves everything about the place. The caring helpful and thoughtful staff who meet all of her everyday needs, chefs, and housekeeping make her ask herself constantly why at 93 years old she waited so long to find this wonderful place. To entertainment staff who make her feel younger and more alive than she had in many many years! Ashlar House meets not just mums needs but the whole family's needs. We know she’s in safe caring hands and they keep us fully informed of everything we need to know. The nursing staff monitors her health daily and liaise with the local doctors to proved excellent care and we are never more than a phone call away day or night. We can’t thank the staff enough for making our mum so happy and content thank you all at Ashlar House!"

R H
carehome.co.uk rating: 5.00 out of 5

"In general, I find my mother well looked after at Ashlar House. On times I find the carers could be a little overwhelmed, but I have never seen them show anything but care and a smile. In all situations. The carers and nurses I cannot rate highly enough. The facilities are an 8 out of 10. Air conditioning or more fans could help as very hot weather can make life uncomfortable or worse. Although the facilities are better than most other homes, the care certainly makes up and surpasses them."

Lennie H
carehome.co.uk rating: 4.50 out of 5

"Hadn't seen my nan for three years so was wonderful to see her surrounded by professional staff and a safe, secure and positive environment. Keep up the work!"

Mark N
carehome.co.uk rating: 5.00 out of 5

"Lovely staff who really care for the residents. They treat them like family. If my parents were still alive and needing of the care that is offered at Ashlar House I would be extremely happy for them to be residents."

J B
carehome.co.uk rating: 5 out of 5

"My mother is being well cared for and all the staff are helpful and kind. The care home made a huge effort to celebrate the Queen’s Platinum Jubilee, tables outside in the sunshine on Friday 3rd June 2022. There was a band, balloons, a barbecue, face painting and lots of the residents family members attended. Everyone had fun and the residents enjoyed singing and clapping along to the music and eating ice creams from the visiting ice cream van."

Louise S
carehome.co.uk rating: 5 out of 5

"My dad has been a resident for a short period, but I must say, the love, support and care have been of the richer scale. The home is spotlessly clean, as clean and nice as a five-star hotel. I must thank the manager and her staff for going above and beyond for me and my mum; we can't thank you enough."

Richard C
carehome.co.uk rating: 5 out of 5

"I came here with a little trepidation as I was not looking forward to seeing her in a care home. I needn't have worried. I was treated with warmth but the administration office and taken around to see the facilities. When I was taken to see my friend, her broad grin showed me how very happy she is, and the lunch that was delivered to her looked delicious. I am leaving her feeling much more at peace and knowing she has come to the right place. Wonderful!"

L M
carehome.co.uk rating: 5 out of 5

"Exceptional home - recently modernised to a high standard. My mum has been at Ashlar for 4-years, during which time, she has had excellent care. The staff are all friendly and professional and show genuine love for all the residents. I have never worried about Mum and am fully entrusted in the home's care for her. The end of life care my mum recieved was above and beyond, and I will be forever grateful for that. Highly recommend Ashlar."

Clare D
carehome.co.uk rating: 4.92 out of 5

"I was pleased to see that my aunt was receiving splendid care and attention. She was happy, relaxed and comfortable in her surroundings."

Laurence G
carehome.co.uk rating: 5 out of 5

"My father in law has been at Ashlar House for 2-months now. It is a lovely home, clean with great facilities. But the staff really make it special. They are so caring to the residents and their families! There are so many great activities to keep the residents occupied and motivated. They inspire a real community feeling, and we are so happy to have found Ashlar House where we know he will be well cared for by lovely people! Thank you!"

L C
carehome.co.uk rating: 5 out of 5

"So pleased my mum has a place in this fantastic home. The staff are very welcoming and accommodating. Mum really enjoys the activities and we have seen a real positive change in her since she arrived. The staff have created a real family atmosphere."

Peter G
carehome.co.uk rating: 5 out of 5

"My mother-in-law has been a resident at Ashlar House for about 3 weeks. Everyone at the home is so friendly and welcoming there’s a lovely refreshments area for visitors as you enter which in itself makes you feel part of the home. My mother-in-law loves the entertainment and the courtyard garden is her favourite place to sit. It is well maintained clean and tidy the lounges feel homely with a boutique hotel feel. She is starting to settle and seems genuinely pleased to see and have time with the staff who take great care of her."

S G
carehome.co.uk rating: 4.58 out of 5

"Immaculate facilities, recently refurbished. Lovely staff with great attitude and commitment to residents' care."

Andrew G
carehome.co.uk rating: 4.42 out of 5

"On my mum's Birthday (wife of a resident) Ashlar House arranged an entertainer and put on a special party to celebrate. Ashlar House really is amazing."

R K
carehome.co.uk rating: 5 out of 5

"The staff were friendly and welcoming. They are helpful and very knowledgeable when we carry out our conversation. The place is clean and tidy. My friend and others are well looked after."

A L
carehome.co.uk rating: 5 out of 5

"The care home is in a restful location. The home has a relaxing atmosphere. The staff are professional, friendly, approachable and had a welcome hot drink. The individual accommodation seen is compact yet spacious, uncluttered and clean. We were able to spend an unhurried visit with the resident."

P M
carehome.co.uk rating: 4.83 out of 5

"My father who was suffering from Alzheimer's had been cared for at Ashlar's House in Epping for several years. The level of care that he received there was excellent and the staff not only had his interests at heart but those of the resident's relatives too. Hygiene was of the highest level and COVID provisions were put in place quickly and effectively, including a large windowed visiting room for isolation visits. Amazing!"

Rik I
carehome.co.uk rating: 5 out of 5

"Fantastic service from start to finish. From the moment my father arrived, they took care of everything. Lovely and clean, beautiful room looking out over the woods, and the staff were absolutely brilliant. I cannot speak highly enough about the fantastic staff - would definitely recommend. 10 out of 10 stars."

J T
carehome.co.uk rating: 5 out of 5

"My husband now needs 24-hour nursing care, which I was unable to provide at home, even with a visit from two carers - four times a day. He has settled well into Ashlar House and responds positively to the staff. The staff are also very helpful to me, and my sons are also happy with their father's care and surroundings."

E M
carehome.co.uk rating: 5 out of 5

"Where do I start? What an amazing place. From the staff to the facilities I knew my nan was in the safest hands possible, nothing was ever too much. Even when looking after my nan they always checked on her and me. The staff always took the time to talk to me and reassure me. You should be very proud of your staff."

G H
carehome.co.uk rating: 5 out of 5

"The home was fantastic, so clean and has recently been modernised, all the staff were so friendly and I cannot thank them enough for the superb care they gave my Dad when he recently stayed for respite care, they treated us like family, highly recommended"

Claire O
carehome.co.uk rating: 5 out of 5

"Absolutely beautiful facilities, spotlessly clean and the care as far as I can ascertain very very good. Both the residential part of Ashlar House as well as the nursing part is airy and open whilst retaining the privacy of the residents."

R P
carehome.co.uk rating: 5 out of 5

"A very warm and friendly atmosphere. My mother seems very happy. The recent renovation is to a high standard and the staff are proud of the high scores they strive to achieve."

S S
carehome.co.uk rating: 4.42 out of 5

"My father was recently admitted into Ashlar House, as he could no longer care for himself. This is a wonderful care home and has a nice caring, relaxing and safe atmosphere. The staff cannot do enough for the residents. Nothing is too much trouble. They plan lots of activities and you can tell that the staff are not only dedicated to their work but also love what they do. I can rest easy knowing that my father is in the best place."

Stephen M
carehome.co.uk rating: 5 out of 5

"My mother has had end of life care since February so she had not moved from her bed or room. She is always clean and tidy and I feel she is always treated with respect and dignity by the excellent staff. Her room is very small and is awkward when two people visit together, she is at the end of a corridor which I feel she is quite isolated from the goings-on of the rest of the home. Wouldn't hesitate to recommend Ashlar House."

L W
carehome.co.uk rating: 4.75 out of 5

"My nan always seems comfortable. The staff are polite and friendly. Always clean and fresh premises and atmosphere."

G N
carehome.co.uk rating: 5 out of 5

"Absolutely wonderful care and attention was given to my dear grandmother during her stay at Ashlar House. My Parents, Uncle and I cannot thank them enough for the support they provided us with during this very difficult time. I would always recommend Ashlar House to family and friends."

D B
carehome.co.uk rating: 5 out of 5

"I visited a resident of Ashlar House for the first time while renovations are taking place, the staff were so welcoming. I was very impressed with the layout and decor of the home. The corridors are wide and everywhere appeared bright and airy. My friend was out of her room so a member of staff went and found her. Although not a large room it was bright and clean with nice furniture. We were (I had a friend with me) impressed with the variety of daily activities which are arranged for the residents and the staff were very complimentary to our friend in her engagement with them. I haven't commented on all of the points listed and I have only experienced or observed."

E G
carehome.co.uk rating: 5 out of 5

"My mum came to Ashlar on 6 January 2021. She was quite poorly after being in hospital for a few months. Within 2 weeks of being at Ashlar, we saw a difference in mum. She looked so much better. She has now put on weight and looks so much better. She is happy, feels safe and is well cared for. The staff laugh and joke with her and make Ashlar a happy place to be. Thank you, everyone."

Lesley C
carehome.co.uk rating: 4.83 out of 5

"When my Mum was diagnosed with terminal cancer in September, we quickly realised that Mum would not be able to go home as she needed round the clock care, we moved Mum across from Kent into Ashlar House so she could be near us, she settled in really well and although Mums decline was rapid, the team got to know her quickly ensuring her needs were met and her tea was made properly! There was always someone for us to talk to and Mum was treated with dignity and respect especially in her final days as were we also. I will say that the activities coordinator ensured Mum ticked off a couple of her bucket list items and she kept her entertained as much as possible, Mum was going to be a VIP guest on Remembrance Sunday but unfortunately passed 10 days before. We attended in her absence and was proud to support Ashlar House. Although our time there was short I would always recommend them. Thank you all at Ashlar House for supporting my Mum and family through her final weeks."

Michele T
carehome.co.uk rating: 3.83 out of 5

"My mother has received the best of care following an accident elsewhere earlier in the year. Ashlar House is clean, well staffed and comfortable. She couldn’t be in a better facility, and despite being bed-bound has round the clock care."

Fiona M
carehome.co.uk rating: 4.42 out of 5

"Lovely care home. Friendly nurses and workers are lovely people."

P K
carehome.co.uk rating: 5 out of 5

"Our neighbour has been in Ashlar House since August 2021. When we visited she was in bed in a light airy room, she was warm and comfortable and her hair had been done nicely. She has dementia but seemed relaxed and peaceful. The staff were able to tell us that she is eating and drinking well and that her responsiveness varies from day to day. We found the home warm and clean and in our neighbour's case, we felt it offers good palliative care."

V S
carehome.co.uk rating: 4.09 out of 5

"The staff at Ashlar House were, without exception, extremely professional and caring. During the last week of her life, my cousin was made very comfortable and treated with respect and dignity. Many thanks to everyone."

S S
carehome.co.uk rating: 4.92 out of 5

"Ashlar House is without question the best care home in the district. My husband was a resident there for just over 5 years. All the staff were so friendly and kept me in touch with what was going on day and night during the lockdown. In the last week of his life even though this was in the middle of COVID, they gave me unrestricted access to be with him. I will always be thankful to the staff that allowed me to spend the last few days of his life, (after being married for 51 years) with him. Thank you Ashlar House."

Barbara D
carehome.co.uk rating: 5 out of 5

"As soon as I entered Ashlar House I felt it would be the right place for my mum. Its friendly, caring, committed staff make the place it is. I think that all the staff do a fantastic job and have managed to continue to do that in extraordinarily challenging times. The home is always very clean and well presented and has a good atmosphere. Nothing is ever too much trouble and they are very responsive and open to suggestions and ideas about the care of a relative. I feel that my mum is in a very caring environment and I am grateful and glad of it."

N N
carehome.co.uk rating: 4.83 out of 5

"My relative has resided at Barchester Ashlar House Care Home since January, after a long stay in hospital. The staff have always been very helpful, caring and patient. Communication between management and relatives is excellent. Queries have been dealt with quickly and efficiently. Despite lockdown, activities have still been organised to entertain the residents. I am very pleased and reassured by the care my aunt is receiving and I would not hesitate to recommend this home for a loved one."

V C
carehome.co.uk rating: 4.92 out of 5

"My dear mother has been at Barchester Ashlar House for a few years now and she couldn’t be in better hands. It’s helped us with this lockdown knowing Mum is better well cared for. We as a family can’t thank the staff enough for being Mum's family when we weren’t able to see her. Thank you all so much."

Sonia H
carehome.co.uk rating: 5 out of 5

"Great care home, clean, tidy and lovely staff. The rooms could be updated but overall a great place."

J S
carehome.co.uk rating: 4.33 out of 5

"My nan was taken care of at Ashlar House. They were so lovely to her, taking care of her all the time when we couldn't get there due to the lockdown. Clean and tidy."

P B
carehome.co.uk rating: 4.75 out of 5

"Great care home, so kind to my grandmother. Even during Covid lockdown, I know my grandmother has been handled with care and attention."

H B
carehome.co.uk rating: 4.5 out of 5

"Our father was admitted into Ashlar House in late February 2020. Since his admission, and to date, we have been very pleased with the standard of care he has received. We found our personal contact with the staff at the home to be always helpful and understanding of our own and our father's needs. He seems to be extremely well cared for and is happy and content on most occasions we visit him. The staff that look after him do an excellent job and we are pretty sure he feels this and appreciates the care he is receiving. We would like to thank all the staff at Ashlar House for the excellent ongoing care they provide for our dear father."

Chris D
carehome.co.uk rating: 4.67 out of 5

"My father-in-law has been there since March 2020 and has been very well looked after. He is happy. I have found that the staff are very caring towards the residents, when we call to make the appointments they are always helpful in providing any information about the resident."

Mario D
carehome.co.uk rating: 4.42 out of 5

"Ashlar House care home have looked after my mum for the past three years. The home has a safe, secure location within the grounds of St Margarets Hospital and has a pleasant, calm environment, with good facilities. There is regular entertainment and activities are organised; the nurses and care staff are very professional and patient. The home is always clean and serves good meals which are prepared onsite."

C C
carehome.co.uk rating: 5 out of 5

"My Father suffers from dementia and when he went to Ashlar House he had come from hospital where he was very confused and weak. With the superb care that he got from day one, he looks not only healthier but happy in himself and more alert. When I went to see him I could not believe the improvement in him and because of the stimulation and the one to one care he actually recognised me and although couldn't have a conversation was very inquisitive. I cannot thank the superb staff enough for what they have and continue to do for him."

Dean B
carehome.co.uk rating: 5 out of 5

"I went to see my dad yesterday for the first time since he left hospital recently, and it was such a good experience. When I entered Ashlar House I was blown away at how lovely the staff are and how lovely the home itself is. How the home has enabled family members to see their loved ones in the special pod is just brilliant and just what we all needed. My dad looked so well and cared for it was brilliant to see. The carers really know him already and there is a level of trust and respect that oozes from them all. Please keep up the fab work."

Alex B
carehome.co.uk rating: 4.5 out of 5

"High standard of personal care by willing and competent staff. Great assistance from the home manager in obtaining NHS funding. Activities well arranged and the chef provides really nutritious food. In view of COVID-19 access is very limited to allow a more detailed review."

Barry V
carehome.co.uk rating: 4.75 out of 5

"I am happy with the care provided to my dad. All the staff I have met are warm and welcoming and nothing appears too much trouble. They are professional, caring and patient with my dad’s needs. Through this COVID-19 period, they have gone out of their way to facilitate as much communication with him as possible either by personal visits, individual calls or group calls. I can’t thank you enough for all your hard work."

Kate B
carehome.co.uk rating: 4.17 out of 5

"Ashlar is a very caring establishment, which provides the best possible environment for its residents who are treated with dignity and respect, even when their needs mean that a significant level of physical intervention is required."

Paul E
carehome.co.uk rating: 5 out of 5

"I am extremely happy that my mum is at Ashlar House. It is a very warm and welcoming environment and all the staff go above and beyond to care for her. Nothing is too much trouble and all her needs are well catered for. The environment is clean and well kept, the rooms are comfortable and every effort is made to make them as homely and familiar as possible. They do everything they can to provide stimulus and activities for the residents. Before the pandemic, as a relative, you could drop in whenever you wanted. During the pandemic, they have done all they can to keep relatives updated and create safe opportunities for visits. I'm really glad that I am able to once again see my mum, which is essential for her and me. I would like to give a very warm thank you to everyone at Ashlar House for looking after my mum."

Nevres
carehome.co.uk rating: 5 out of 5

"A clean, professionally run care home with kind and caring staff. Dad was transferred here from hospital after a fall in his previous care home. He has been treated at Ashlar House as an individual with his own personal needs with dignity and sensitivity."

David I
carehome.co.uk rating: 4.42 out of 5

"We as a family would like to say a huge thank you to all the staff of Ashlar House, Epping for helping us through this difficult time with our Dear mum when we’ve not been able to see her. We appreciate all the calls and Facetime and the love and care you all show Mum. Thank you."

Sonia H
carehome.co.uk rating: 5 out of 5

"A dear friend of mine has been wonderfully looked after at Ashlar House in these difficult times with the Coronavirus, with continued high levels of added hygiene that's needed. A great help has been the FaceTime that was set up by the home, it has reassured my friend and me during these last months in lockdown and restricted access times. Sending a big thank you to all at Ashlar House for all your hard work and heartfelt professional care."

Thomas M
carehome.co.uk rating: 5 out of 5

"As this difficult year comes to a close I just wanted to say how delighted I am that my great Aunt is being so beautifully and professionally cared for at Ashlar House. Its been a very trying year for all residents and staff at Ashlar, I know due to very tightly controlled hygiene rules that are keeping staff and residents as safe as possible. As personal visits have been drastically reduced and often not possible over the past few months the Activities Manager has been very busy in contacting loved ones including my great Aunt with FaceTime via computer a very valuable and reassuring way to keep in touch in these times, it has provided communication which has helped greatly. Also, I would love to thank all staff including management for their continuous tireless care and work at Ashlar I am very happy that my great auntie is being kept safe by caring and professional staff there. Seasons Greetings to Management and staff at Ashlar and a Happy New Year 2021."

Melvin S
carehome.co.uk rating: 5 out of 5

"All of the staff always has a lot of patience with my Grandma. They are so sweet, always."

J S
carehome.co.uk rating: 4.92 out of 5

"Fabulous, wonderful, amazing. Caring, clean, safe."

Matt S
carehome.co.uk rating: 5 out of 5

"My dad was transferred to Ashlar House from another care provider in Essex at the request of the MOT Team and care professionals. My dad has settled in nicely which is due to the caring and dedicated staff. The staff are very friendly and nothing is too much trouble, as they have the welfare of my dad as their priority. My family are comforted to know that Dad is being well looked after and is happy in his own way."

Sue D
carehome.co.uk rating: 5 out of 5

"The team at Ashlar Home were so kind both to my mother and me. At a very difficult and emotional time, I felt Mum was looked after with compassion and kindness. Thank you."

D S
carehome.co.uk rating: 5 out of 5

"My mum is extremely well looked after in Ashlar House. I have peace of mind, especially in these very difficult times. She eats well and always looks clean and preventable. The staff go above and beyond in their care. Thank you to all the staff in Ashlar House."

June D
carehome.co.uk rating: 5 out of 5

"Ashlar House takes excellent care of my mother during the recent COVID restrictions. I have always been confident in the care mum will have received. The home is always clean, staff are friendly and helpful. Couldn't ask for a better home provider."

Ann L
carehome.co.uk rating: 5 out of 5

"My mother-in-law recently moved to Ashlar House. She has been very well looked after and we are happy to know she's in great hands. The staff are wonderful!"

Neil D
carehome.co.uk rating: 5 out of 5

"My mum has been at Ashlar House for approximately one year. In that time my mother has received excellent care. The staff are very caring and attentive, nothing is too much trouble. I would especially like to thank them for all their hard work during these challenging times."

Nevres N
carehome.co.uk rating: 5 out of 5

"I am very fortunate that my mother has been looked after and cared for at Ashlar House for more than five years. As I live in the USA I am unable to visit frequently, but I did manage two visits last year. Ashlar is a very good, clean home with loving, caring, professional staff and my mother is fed well and kept very clean and happy there. I couldn’t wish for her to be anywhere better and can only say from my experience, that Ashlar is a better home than I’ve witnessed here in the USA. It’s a shame I have had to cancel my visit this year due to government airline guidance, but I can relax knowing my mother is so well cared for."

Adrian B
carehome.co.uk rating: 5 out of 5

"My partners mum always looks happy and well cared for. We speak to her on WhatsApp, and we see who the staff are care for her always doing her hair and nails and listening to her. I work in age care in Australia, and I can tell if the staff really do care and they do. One lady has been amazing sending us photos and helping her speak with us on the phone. She says she loves the food, and the staff, and the whole place, especially the gardens. Great job everyone..."

Markus K
carehome.co.uk rating: 5 out of 5

"To me, this care home is outstanding in every way. The bedrooms, eating areas, lounge everywhere you go is clean and tidy as you would expect. My uncle is a resident in this home and I have not seen him as happy as he is now for a long time. The care he gets is outstanding. He is always doing some sort of supervised activities. I live 60 miles away and it’s good to know my uncle is being well looked after. I would recommend this care home to anybody who is looking for somewhere safe, clean and secure, for their loved ones to be looked after."

Keith W
carehome.co.uk rating: 5 out of 5

"I am the daughter of a resident and live in Australia. I can tell all aspects of her care are taken into consideration. Excellent communication is always there for the family and with my mum and the staff whenever we need it. The staff, especially one staff member in particular, always keeps me informed, sends me pictures of my mum and helps me talk with her on Whats-app as mum needs help using her phone. I can see her room and the whole place is always clean and tidy and the food looks healthy. My mum always speaks highly of all the staff as kind, caring people who take time to chat with her and are always helpful to all our family. My daughter loves calling and speaking with her grandmother and we feel like she is in excellent hands which is very important as we are so far away and can't visit her. I have been very impressed with the COVID-19 safety plans and the level of high care at all times for my mum and it is very much appreciated. Big congratulations to all the staff and management."

Filiz N
carehome.co.uk rating: 5 out of 5

"Our father was admitted to Ashlar House on the 28th February 2020 after suffering a major stroke and brain bleed on the 20th January. He was already suffering from Alzheimer’s over the last 14 years. The care my father has received since his admission has been absolutely first class. All the staff, have been excellent, but a special word for one member in particular, who during the lockdown has always taken the time to call us on FaceTime so we can communicate with Dad. She is a bubbly, has an engaging personality who is a credit to the care system. I am looking forward to visiting my dad at the nursing home as soon as is possible, and thanking the staff personally. Thank you for the way they have looked after our father during these difficult times."

Salvatore M
carehome.co.uk rating: 4.67 out of 5

"Sadly I lost my wonderful husband on Saturday 6th June 2020 aged just 70 years old. We had been married for 51 years and known each other for 62 years since childhood. I would just like to say that he has been a resident in Ashlar House in Epping for 5 and a half years. I can’t begin to thank the staff enough, starting with; The Manager, The deputy manager, The lady on reception and admin, Our chef and his staff. Every one of the fantastic carers whom number far too many to name individually, and I’m afraid I will miss someone out, and finally the housekeeping staff and cleaners. Ashlar House has looked after not only my husband but have also looked after me, especially in his last week before he peacefully slipped away from me. There are no words to tell you how grateful I am to this wonderful, fantastic place. I will try my best to continue to support them when the lockdown is lifted. Barchester should be proud and privileged to have such a wonderful and caring home with their name."

Barbara D
carehome.co.uk rating: 4.92 out of 5

"The staff looking after my mother-in-law are excellent. The facilities are good and there is a pleasant atmosphere when visiting. There are activities that the residents can participate in if they wish or they can sit on comfortable chairs and watch the TV. My mother-in-law has to have 1 to 1 care. The care staff are excellent with her care. There is also tea/coffee making facilities for visitors to have free of charge."

H P
carehome.co.uk rating: 4.83 out of 5

"The Staff at Ashlar House are fantastic, and the level of service is 10/10. The home is very clean, and the residents are very well catered for. The food is all freshly prepared on-site, and the menu is excellent."

Craig H
carehome.co.uk rating: 4.75 out of 5

"I would just like to say a huge huge thank you to the home manager and all the staff at Ashlar House, Epping. You all do amazing and us as a family are so grateful for everything you all do. My Mother has Dementia and has been in the home for a couple of years, the support we receive is unreal and we couldn’t ask for better care. Thanks again for being mum's family and communicating with us throughout in this hard time when we are not allowed to visit. Hats off to you all, thank you."

Sonia H
carehome.co.uk rating: 5 out of 5

"Very friendly staff. Clean and comfortable rooms."

J W
carehome.co.uk rating: 5 out of 5

"Fantastic care home. Staff have made my father feel very welcome. They are very professional, helpful and inform us each time they have called a doctor or have wanted to talk to us about anything."

B G
carehome.co.uk rating: 5 out of 5

"I found it very homely and very caring people. Staff very dedicated to their job."

K O
carehome.co.uk rating: 4.33 out of 5

"Ashlar House, on the whole, is a beautiful home for any relative that stays here. I feel comfortable that the staff deal with and have Mum's needs covered. Staff are always around and meet any requests made as quickly as they can. They are always pleasant and helpful. The home is always clean and tidy and is obvious that a great deal of effort is put into maintaining standards."

E A
carehome.co.uk rating: 4.5 out of 5

"So happy to finally have my Mum in a beautiful clean environment with friendly, attentive and caring staff."

Matt S
carehome.co.uk rating: 5 out of 5

"Mum is being looked after exceptionally well. All the staff are always very friendly and helpful. I would recommend the care home to anyone."

C W
carehome.co.uk rating: 5 out of 5

"Staff in all departments are friendly and professional. Every effort is made to ensure each client feels at home and has privacy in their own room. Culinary preferences are taken into consideration and used by family or GP. One to one is available for more vulnerable clients with their independence and current abilities sustained as part of their ongoing care ensuring each person reaches his/her own potential. Entertainment is excellent."

J C
carehome.co.uk rating: 4.75 out of 5

"I found Ashlar House to be very welcoming and the staff really friendly and helpful. They look after the residents to a very high standard and nothing is too much trouble for them. The bedrooms are adequate and everything is very clean. I would highly recommend Ashlar House."

Sharon O
carehome.co.uk rating: 4.5 out of 5

"The quality of care my father is receiving in Ashlar House is very high. I think this is due to a few exceptionally caring, competent and professional staff some of which fortunately hold senior positions at the home."

David I
carehome.co.uk rating: 3.83 out of 5

"A recent period of hospitalisation following a fall in a previous home, provided a good opportunity to move my Dad to Ashlar House where he is closer to his family. The staff have been attentive and supportive - they have settled Dad in and have got him involved with the numerous activities going on. It is great to see Dad so happy. Ashlar House put in the extra effort to provide a fun and stimulating home for residents in which friends and family are always made welcome."

Michael I
carehome.co.uk rating: 4.58 out of 5

"Overall I have found Ashlar House to be a very good place to have ones loved one taken care of. I have found it to be friendly, caring and the staff always have time to listen if we have any concerns."

F A
carehome.co.uk rating: 4.83 out of 5

"Always found everyone all very friendly and accommodating. Always attentive to all my mother's needs. A very nice place for my mother to live and a very nice place to visit!"

R H
carehome.co.uk rating: 4.83 out of 5

"I cannot recommend Ashlar House enough, I never at any time had cause for concern. My mum was treated with such care and kindness with all staff encouraging all family members to stay for as long as the family wanted and we were all made so welcome. Ashlar House is like a large family home."

Lorraine P
carehome.co.uk rating: 4.92 out of 5

"The staff were always alert to the needs of the residents and demonstrated a friendly caring approach by running events to stimulate interaction by the Residents. Relatives were always welcomed and staff were always happy to answer any queries or arrange any requirements that were needed. They provide an excellent service."

B T
carehome.co.uk rating: 5 out of 5

"Since the day my father arrived, he has been treated with the utmost respect by everyone at Ashlar House, just like he was a member of their own family. The nursing home is spotless, the staff are kind and everything is done to make Dad comfortable. They go the extra mile with food alternatives, care and cleanliness. I really could not wish for anywhere better for my dad."

David A
carehome.co.uk rating: 5 out of 5

"It was my Nan's 100th birthday. The home did an amazing job. They made sure she had the best time (a party and a singer) wonderful. She really enjoyed it and so did all the family. Seeing her smiling and signing was so great to see. It was all down to the wonderful staff. Thank you so much, it really made her day and you all worked as you do every day, so hard. You are all such a lovely caring bunch of girls and it makes us, as a family, happy to know she is in good hands."

Clare W
carehome.co.uk rating: 4.92 out of 5

"Nan is treated with kindness and dignity. Was her 100th birthday and the home put on a lovely party with good entertainment. Thanks again."

Luke M
carehome.co.uk rating: 4.75 out of 5

"The staff are all lovely. Made my nan's birthday so special for her and our family. Such a lovely atmosphere."

Daisy M
carehome.co.uk rating: 4.92 out of 5

"Staff are fantastically helpful. The home is kept amazingly clean. The food looks awesome and my Dad assures me it tastes good too (if he likes it, he is fussy). Thank you all so much for giving my Dad the care I can't."

P A
carehome.co.uk rating: 5 out of 5

"We are closing another year 2019 chapter and 2020 is on our doorstep. I just wanted to write a sincere thank you to Ashlar House from management, nurses, activities manager, kitchen staff to cleaning staff and maintenance. My mother has been at Ashlar House since May 2018 and has developed both physically and mentally in this time. The cleanliness and personal hygiene standers are extremely high, as I have visited at many different times of the day, and my mother always looked well turned out. A special aspect of my mother's progression is due to activities done by the activities management, crafts and seasonal well thought out tasks to be done by able residents. At times my mother needed nursing care, and again this has been totally professionally undertaken at all times. I believe a refurbishment will start in January 2020 and look forward to seeing this compleated Thank you all at Ashlar House for your professional and heartfelt care there!"

Melvin S
carehome.co.uk rating: 5 out of 5

"Our friend died recently after about five years in Ashlar House with dementia. Throughout his stay, he has been cared for with great compassion and the atmosphere created by staff has been one of friendliness and good humour. Being unable to communicate he always ate well until the end and the staff were always on hand to help whenever we visited. Would recommend this home to others."

P H
carehome.co.uk rating: 5 out of 5

"I am the daughter of a resident from Ashlar House Care Home who sadly passed away in the early hours of yesterday morning whilst in your care. I just wanted to express my deepest felt appreciation and massive thanks for everything that the care staff did for my mum during her last few harrowing months/weeks of her life in at Ashlar House. I simply just cannot speak highly enough of the staff’s genuine kindness, concern and ongoing dedication. I honestly feel that they went above and beyond the call of duty in caring for my mum. They all work so tirelessly hard in carrying out a very physically and emotionally demanding job and I never once heard a single one of them moan. They were always so warm, welcoming and friendly and couldn’t do more to go out of their way to help my mum in any way humanly possible given her high level of requirements."

Joanne G
carehome.co.uk rating: 4.58 out of 5

"All staff are excellent with visitors and patients and nothing is too much trouble for them. Food is well served and restaurant, if used, is well managed. Cleanliness is excellent and well maintained all the time. Problems are quickly dealt with and patients very well looked after and cared about. Can find no problems or faults whatsoever."

C T
carehome.co.uk rating: 5 out of 5

"we only got to experience this care home for a short period, but I have to say throughout the time we spent visiting here we found all staff amazing. From when we first went to view the home the staff were helpful and most of all approachable. Nothing seemed too much which to us was a major positive. The time my friend spent within the care home improved her quality of life and the staff made sure she was comfortable at all times. They also made an effort to get her out of bed and if she couldn't then they would bring activities to her which made my friends day. I think the thing that stood out to us was that the staff seemed to care and have time for the residents."

Claire W
carehome.co.uk rating: 4.5 out of 5

"I found this care home very clean staff were all friendly and even the food looked very nice. I would have to state that the events lady is a credit to the home and does an amazing job"

Ken W
carehome.co.uk rating: 4.5 out of 5

"I found Ashlar House residents to be happy and well cared for. The caring staff were very attentive to the residents, also great activity staff. The food was first class and plenty of it. The nursing and management staff were always on hand and very approachable. I am glad we chose Ashlar House for my Mum's final weeks. She was in a safe and happy environment. Everyone was so kind."

J P
carehome.co.uk rating: 4.17 out of 5

"Carers are very kind and seem to go out of their way to help, nursing staff are as well. Very friendly."

S K
carehome.co.uk rating: 4.17 out of 5

"Very friendly staff. Also extremely helpful. The food looks good although I haven't actually tasted it."

P K
carehome.co.uk rating: 4.33 out of 5

"Everyone is welcoming and mum has settled in well."

Julie W
carehome.co.uk rating: 4.67 out of 5

"On previous experiences find the carers and nurses extremely helpful and you always get a warm welcome."

June H
carehome.co.uk rating: 4.75 out of 5

"I am always greeted by warm, caring and friendly staff. I am generally very happy, especially with the acting manager."

J S
carehome.co.uk rating: 4 out of 5

"I have visited Ashlar House often and my mother in law always looks happy and well dressed. Staff are always very friendly and helpful. Everywhere seems clean and well looked after ."

Thomas D
carehome.co.uk rating: 4.92 out of 5

"I found the care home to be very friendly, clean and well run. All the staff I met were cheerful and did not seem stressed or unhappy. There was a good atmosphere, relaxed and homely."

Melanie C
carehome.co.uk rating: 4.58 out of 5

"I am in constant daily contact with staff at Ashlar House and visit often. I am amazed by how professional and kind they all are, from kitchen staff to nurses. My Mother has become very relaxed at Ashlar House now that she has been there a year on the 15th of May. When I think back to how she was then and now it's such a development healthwise and general wellbeing. Mum smiles daily and chats to staff, I feel Mum couldn't be looked after more anywhere else. A great big thank you to all the management and staff at Ashlar House. I find the stimulation activities done at Ashlar House are beneficial to Mum's condition, ie. seasonal craft making or cooking practice etc. That's an added bonus that has helped my mother develop I believe in functioning ways."

Melvin S
carehome.co.uk rating: 4.83 out of 5

"My mother-in-law has been a resident at Ashlar for more than four years and she appears to be very happy there. I say ‘appears to be’ because sadly she can no longer communicate in this way but I know that the standards are high and the care from the staff is second to none. They are always so kind, considerate and unbelievably patient. The meals are excellent too and, even though her food now has to be puréed for her, it is still presented as attractively and imaginatively as is possible. There are many areas to walk around and there are three gardens, a dining room and two lounges. One further positive factor is the appointment of the Acting Manager and the resulting stability this has brought to the wonderful staff of Nurses and Carers. Ashlar has further strengthened and improved as there is now a focus on valuable in-house knowledge and expertise being constructively shared."

Nigel T
carehome.co.uk rating: 5 out of 5

"I highly recommend this home. I find all the staff very friendly, I'm always happy to leave my wife in their capable hands."

Frank A
carehome.co.uk rating: 4.58 out of 5

"I never mind coming to visit the care home as always made to feel welcome and everyone is pleasant. Entertainment afternoons are always a fun time and my father-in-law enjoys the musicians and singers. Tea and coffee making facilities are an added bonus and I'm always impressed with how clean the care home is."

Alan N
carehome.co.uk rating: 4.5 out of 5

"My mother has been at Ashlar House Care Home since 2010. She has always been treated with care and respect. Consideration is given with regards to her likes and dislikes. The staff are friendly and caring and any concerns I may have are soon dealt with. The food is good and plentiful. Being on one floor there is easy access to all the rooms and they are kept pleasant and clean. As near to being at home as possible."

Gillian B
carehome.co.uk rating: 4.17 out of 5

"My mum has been a resident of Ashlar House for little over two years, in all that time I have had no concerns as to her care there, the staff are always very helpful and caring, they are also very jolly and the home has a kind and friendly atmosphere, there is always someone available to help or answer my concerns, it is very clean and the food is good."

Lorraine P
carehome.co.uk rating: 4.33 out of 5

"Mum has settled in her new place. The home is clean and tidy. Staff are very friendly. A lot of activities are provided in the home, food seems to be good."

Gary H
carehome.co.uk rating: 4.08 out of 5

"Mum has been a resident at Ashlar for a year now. During this time I have found the staff extremely helpful when being approached. The food looks appetising and Mum always eats enthusiastically. Ashlar is a clean and homely establishment with several lounges where residents can wander between lounges and choose a seating area of their choice."

Lorraine M
carehome.co.uk rating: 4.08 out of 5

"My dear Mother has been living at the Ashlar care home now for some time and my visits are often. I couldn't be more happier with my Mothers care. Ashlar is a very happy home to many residents and their families. Family afternoons with song and music take place regularly, these afternoons are very pleasant and I have enjoyed being part of them. My Mother's care is superb and I speak very highly of the home and all the staff there. The food is very tasty, the home is always clean and warm and during the different seasons, the home is decorated accordingly. (Easter/Christmas/Mother's Day, and so on). I have great pleasure in submitting this review and am very happy to share my views of Ashlar. I would highly recommend Ashlar to anyone's relative."

Paula H
carehome.co.uk rating: 4.33 out of 5

"Everything perfect for when I visit my sister on a weekly basis. Rooms and facilities are excellent."

Kenneth W
carehome.co.uk rating: 4 out of 5

"My friend and I timed our visit for the afternoon and we joined in a 'music and movement' activity. The resident we were visiting enjoyed this activity very much, smiling, tapping his feet and clapping to the songs. It was a great thing to witness his engagement and very obvious happiness. Staff were attentive and thoughtful, definitely taking pleasure in going the extra mile."

Sue H
carehome.co.uk rating: 4.58 out of 5

"My dad is always looked after by very caring staff who treat him with respect, dignity and compassion. We always feel they treat him like a member of their own family. They are always friendly and show respect towards the family and listen/act on any concerns. The nursing staff are vigilent to his medical needs and let us know of any changes. The domestic staff work tirelessly to keep the home clean and tidy to a very high standard. A fantastic new activities coordinator has brought a breath of fresh air to the care home and endless smiles, hugs, fun and entertainment which my dad can now be part of. We would definitely recommend this home to others looking for a member of their family."

Suzy N
carehome.co.uk rating: 4.92 out of 5

"My husband has been in Ashlar House for about 16 months and seems very comfortable in there. The staff are very friendly and helpful and it became a second home for me as well. The home is very clean and never smells like some places do. The residents get fed very well in there as well. All in all, I am very pleased."

Christine S
carehome.co.uk rating: 4.25 out of 5

"This care home is very nice. All the staff are friendly and will talk to the clients in a nice manner. At dinner time, time is spent helping to eat and giving encouragement to the clients."

Kevin E
carehome.co.uk rating: 4.75 out of 5

"Excellent establishment. All staff members always ready to help always pleasant respectful and ready to advise or help in any way. Great place for lasting memories of loved ones."

Elaine A
carehome.co.uk rating: 5 out of 5

"I found the home very welcoming and with a lovely relaxing atmosphere. The staff are both professional and naturally caring. Great attention is paid to both the physical and emotional needs of the residents whilst maintaining a relaxed at home feel. It was a really pleasurable visit full of optimism and happy interactions with staff and residents. Nothing felt institutionalization just felt like a pleasant and safe place to be."

Melanie C
carehome.co.uk rating: 4.67 out of 5

"Ashlar house is a friendly, cheerful and warm place to be. The staff try their very best to make the residents feel at home and are always willing to help residents mentally and physically in a professional and caring manner. I have been visiting my mother at Ashlar House for over six months and feel my mother is safe and happy there. I couldn't ask for more! I would fully recommend it to anyone looking for a safe and professional environment for their loved ones. I would like to give a big Thank You to all staff at Ashlar House and wish them all a very Happy Christmas and healthy NEW YEAR 2019! Melvin Springham ."

Melvin S
carehome.co.uk rating: 4.75 out of 5

"Three of us visit weekly and have been friends of our resident pal for 60 years. Whilst our friend is unable to talk and is incontinent, the staff treat him with respect and compassion. They encourage him and provide for his needs. They are friendly to visitors, and the home has a good atmosphere, given the difficulties in providing care for patients with memory loss. We have singalongs with visiting musicians and it can be fun."

Paul H
carehome.co.uk rating: 4.27 out of 5

"This care Home is very high standard. The staff are friendly and helpful. They all get to know the client's names and likes. There are many activities and lots of visitors who come in and entertain the clients. I really think they are great. Thank you for the care you show."

Kevin E
carehome.co.uk rating: 4.25 out of 5

"My mother has been a resident for some months now. I have had no cause to complain about her case, all staff are kind and attentive in particular a carer she always seems to be watching everyone and is always available should a resident need help."

L P
carehome.co.uk rating: 4.75 out of 5

"I find Ashlar House a very welcoming atmosphere. The staff are very committed and the food is outstanding, the activities are varied and challenging. I would recommend Ashlar to anyone thinking of coming here."

Pamela K
carehome.co.uk rating: 5 out of 5

"I am thoroughly happy with my mum's level of care that is given at her home (Ashlar House). All the staff at all times are here to answer any queries that I have. Most important of all my mum is always rested and settled. Personal hygiene is very satisfactory."

P H
carehome.co.uk rating: 5 out of 5

"This care home has been caring for my friend for almost three years. He had also been in short time respite on two previous occasions. Along with two other friends, we visit the home almost every week and note continually the hard work, caring attitude and friendly atmosphere despite the challenges of the 'guests'. I commend all the staff on their compassionate care in looking after my lifelong friend and others in the home."

Ronald S
carehome.co.uk rating: 3.67 out of 5

"My grandmother is extremely settled at Ashlar. She has been a resident for over 3 years and although her dementia has worsened, she is always treated with respect and dignity by her carers. Her individual needs are addressed and activities are planned to fit in with her interests. Ashlar has a wonderful feel about it. It is bright, clean and airy and the atmosphere is always positive. I honestly don’t think that my grandmother could be in a better place."

Serena M
carehome.co.uk rating: 4.58 out of 5

"My mother has been a resident at Ashlar for more than 3 years and she has generally been very happy there. When she was able to articulate, she would always say that it was a lovely place and would comment on how clean and tidy it was. Sadly my mother cannot communicate in this way anymore but I know that the standards are high and the care from the staff is second to none. They are always so kind and considerate. The food is excellent too and there is always a choice. There are many areas to walk around and there are three gardens, two lounges and a dining room. Activities take place in the lounges frequently or on a one to one basis, but residents can retire to their rooms if they wish. I would not hesitate to recommend Ashlar House."

V T
carehome.co.uk rating: 5 out of 5

"The staff are extremely attentive and friendly. The food is very good, it is very clean and has a bright and friendly atmosphere, I have never had cause for concern over my mother’s welfare there."

Lorraine P
carehome.co.uk rating: 4.67 out of 5

"Care home is very clean and bright, staff are friendly and helpful to residents and their visitors. Residents are all looked after well and all are well dressed and kept clean. All the rooms are kept very clean and tidy and the whole of the home is very nice. The staff are all helpful, kind and do all they can for the residents."

Lesley M
carehome.co.uk rating: 4.17 out of 5

"Caring staff who know all the relatives well and know how to interact with them in an appropriate manner. A well kept, spotless home that is maintained to a high standard. Three lovely courtyard gardens that are accessible to all residents."

Sarah E
carehome.co.uk rating: 4.92 out of 5

"Barchester Ashlar House, Epping, with extremely efficient staff and facilities. My dad had a very happy, active time where every member of staff was very friendly, very professional and Dad felt as though he belonged to another family. The activities kept Dad happy and active. I am very grateful Dad spent time at Ashlar House as his time there was very memorable. The food was excellent too. I can not thank ALL the staff enough for making Dad's time so very special. Definitely a Care Home to be recommended."

Lynn D
carehome.co.uk rating: 5 out of 5

"Having viewed numerous care homes for my mother as soon as we walked into Ashlar House we were impressed. An extremely friendly home amongst staff and other residents families. Excellent care is given to my mother, we have no complaints at all. The home is clean, the food is great. Some really nice activities are put on. We made the right choice for our mother and I would highly recommend Ashlar House."

Ann L
carehome.co.uk rating: 4.58 out of 5

"Ashlar has a very happy and caring atmosphere. Always look forward visiting the place. The three gardens are wonderful and big. The place is fresh. Entertainment provided is very good."

Joy S
carehome.co.uk rating: 3.83 out of 5

"Ashlar House staff, facilities, care etc is absolutely second to none. Cannot praise everyone there highly enough."

James
carehome.co.uk rating: 5 out of 5

"The home is clean, nicely decorated, made to feel welcome. The carers are nice."

Ruth & Beryl
carehome.co.uk rating: 4.83 out of 5

"When my mother first arrived in Ashlar House from hospital she was able to sit in a wheelchair, have her hair done, eat her meals at a table and do her makeup. She was treated with the greatest respect and care by all staff - the manager, nurses, carers and caregivers. Now sadly she is bedridden and was no will to improve as she wants to join her husband in gods kingdom. The treatment she is receiving is the best you can get in my opinion. All staff are kind and caring at all times. I'm so impressed with the whole set up at Ashlar House and feel we could not better it."

Nigel L
carehome.co.uk rating: 5 out of 5

"My mother has been with Barchester Ashlar House Care Home for 2 and a half years and I have always found the staff to be helpful and the home to be clean. Even though there have been a few changes in management in the last few years, we now have a new, hopefully, permanent manager and it now seems that things are now on a more even footing. Overall, the care/security and helpfulness of the management, nurses, carers and even housekeeping and chefs is always second to none."

Barbara D
carehome.co.uk rating: 4.75 out of 5

"My mother spent 18 months in Ashlar house. The last 10/11 months she was bed-ridden and totally dependant on staff for every need. The staff showed great care and compassion and mum responded well to their efforts. The way mum's passing was handled was very comforting. Ashlar House cares for those with Alzheimer's disease and I have nothing but admiration for the staff there. All facilities were clean and food excellent."

Graham
carehome.co.uk rating: 4.58 out of 5

"My Nan came as end of life patient. The care she received was the most amazing any family could ask for. From the general manager to the carers to the cooks all did this home so proud! My family and I couldn't have asked for a more pleasant experience in such a hard and difficult time. Thank you so much."

Emma B
carehome.co.uk rating: 5 out of 5

"My mum was admitted to Ashlar House Care Home for end of life care. The care staff, nurses and management treated her with such kindness, warmth, dignity and respect. You would have thought she was actually a member of their own personal family. Nobody was too busy to give me an update on how my mum had been that day and all the time I was away from mum's bedside I had no worries that she was not being cared for because she was. Mum's bedroom and bed linen was always clean and tidy and mum's personal care was outstanding. Unfortunately, my mum passed away but I would not have wished her to pass anywhere else than Ashlar House Care Home. Thank you, everyone, for taking care of my lovely mum."

Wendy K
carehome.co.uk rating: 5 out of 5