Reviews for Ashlar House Care Home

"My aunt is very happy with the way in which she is treated by staff and says how loving and caring they are and it is her opinion that for them, it is more than just a job. Throughout my unannounced visits, I have always found her clean, well cared for and happy."

C E
carehome.co.uk rating: 5.00 out of 5

"My aunt is very happy with the way in which she is treated by staff and says how loving and caring they are and it is her opinion that for them, it is more than just a job. Throughout my unannounced visits, I have always found her clean, well cared for and happy."

C E
carehome.co.uk rating: 5.00 out of 5

"My husband has been a resident at Barchester Ashlar House Care Home for nearly 2 years. His behaviour has been challenging at times, but the whole team of staff from nurses, carers, admin and household, have worked so hard to get to know him and recognise his behaviours to ensure they make him feel safe, secure and comfortable. I also have a wonderful relationship with the team here, who have been extremely supportive to me and I feel able to speak freely with them concerning my husband's care. He celebrated his 70th birthday last week and everyone made such an effort and made a fuss of him. He seemed to have some understanding of the occasion and certainly enjoyed the music, cake and balloons along with fellow residents who joined in. I personally spend many hours at Ashlar each day and observe how staff care for other residents as well as my husband, and I am confident I made the right decision in placing him in their care."

Susan C
carehome.co.uk rating: 5.00 out of 5

"My husband has been a resident at Barchester Ashlar House Care Home for nearly 2 years. His behaviour has been challenging at times, but the whole team of staff from nurses, carers, admin and household, have worked so hard to get to know him and recognise his behaviours to ensure they make him feel safe, secure and comfortable. I also have a wonderful relationship with the team here, who have been extremely supportive to me and I feel able to speak freely with them concerning my husband's care. He celebrated his 70th birthday last week and everyone made such an effort and made a fuss of him. He seemed to have some understanding of the occasion and certainly enjoyed the music, cake and balloons along with fellow residents who joined in. I personally spend many hours at Ashlar each day and observe how staff care for other residents as well as my husband, and I am confident I made the right decision in placing him in their care."

Susan C
carehome.co.uk rating: 5.00 out of 5

"The staff at Ashlar House have made what could have been a very stressful, upsetting situation so much more manageable. They are so caring and not only do they look after the residents but also the family members. They are always available to chat and have been a massive support system to me and my whole family. We are so grateful for their kindness and the care they give our dad on a daily basis."

L S
carehome.co.uk rating: 5.00 out of 5

"The staff at Ashlar House have made what could have been a very stressful, upsetting situation so much more manageable. They are so caring and not only do they look after the residents but also the family members. They are always available to chat and have been a massive support system to me and my whole family. We are so grateful for their kindness and the care they give our dad on a daily basis."

L S
carehome.co.uk rating: 5.00 out of 5

"Mum has been resident at Barchester Ashlar House Care Home since November 2023 and is very happy and comfortable there. The staff are amazing so friendly and very caring. There is a lovely atmosphere when you visit and always a very warm welcome from everyone. Mum is well cared for by caring, professional staff, nothing is too much trouble and she is treated with utmost care and dignity. The facilities are very good and the rooms, bathrooms are clean and well-kept, clothing and bedding get washed every day and the food menus are very good. Ashlar House definitely deserves a five-star rating."

Lorraine A
carehome.co.uk rating: 5.00 out of 5

"Mum has been resident at Barchester Ashlar House Care Home since November 2023 and is very happy and comfortable there. The staff are amazing so friendly and very caring. There is a lovely atmosphere when you visit and always a very warm welcome from everyone. Mum is well cared for by caring, professional staff, nothing is too much trouble and she is treated with utmost care and dignity. The facilities are very good and the rooms, bathrooms are clean and well-kept, clothing and bedding get washed every day and the food menus are very good. Ashlar House definitely deserves a five-star rating."

Lorraine A
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident at Ashlar House for a number of years. She is looked after to the highest standards, the staff are friendly and caring and the manager is unflappable and has time to talk and listen to any concerns."

S E
carehome.co.uk rating: 4.83 out of 5

"Since my mother's arrival at Ashlar House in June 2023 I have been delighted with the care that she has received. She has always been treated with dignity and kindness and she very much considers this as her home. The ability of the carers and nurses here to deal with her volatile diabetes has enabled her to live a very comfortable life in a lovely environment for which I am very grateful. I would recommend this home to anyone without hesitation."

S L
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident at Ashlar House for a number of years. She is looked after to the highest standards, the staff are friendly and caring and the manager is unflappable and has time to talk and listen to any concerns."

S E
carehome.co.uk rating: 4.83 out of 5

"Since my mother's arrival at Ashlar House in June 2023 I have been delighted with the care that she has received. She has always been treated with dignity and kindness and she very much considers this as her home. The ability of the carers and nurses here to deal with her volatile diabetes has enabled her to live a very comfortable life in a lovely environment for which I am very grateful. I would recommend this home to anyone without hesitation."

S L
carehome.co.uk rating: 5.00 out of 5

"Value - not the payer, cannot evaluate. Needs more staff sometimes. Exercise and fresh air, urgent, when possible. Blankets insufficient on bed. Overall, good."

Michael G
carehome.co.uk rating: 3.91 out of 5

"Value - not the payer, cannot evaluate. Needs more staff sometimes. Exercise and fresh air, urgent, when possible. Blankets insufficient on bed. Overall, good."

Michael G
carehome.co.uk rating: 3.91 out of 5

"Excellent overall package of environment and quality of care. Hard to think of anything that could be improved upon. Recommended. Staff do a great job of looking after the residents in very trying circumstances."

D B
carehome.co.uk rating: 5.00 out of 5

"My father was in Barchester Ashlar House Care Home for ten weeks last year and it was excellent in all respects. I was so glad and lucky to find that they had a room available when I needed a place for my uncle last August (2023). He has been there ever since and is very happy. I could 'box tick' all the good points about Ashlar but the main difference compared with other homes that I have visited is that all of the staff really get to know all of the residents and this is what leads to such good care being given. The nurses are concerned to make sure that residents' dignity is maintained at all times and along with the management team, always embrace any concerns that family members may have and are happy to accommodate their requirements."

Richard C
carehome.co.uk rating: 5.00 out of 5

"In my experience, the staff at Barchester Ashlar House Care Home are always professional and caring when carrying out their duties with the residents. There is a caring, friendly atmosphere which makes relatives feel at ease, welcomed and valued. All staff, management, administrative, nursing carers and domestics, show care, courtesy and respect to all visitors which makes relatives feel able to speak to any member of staff if any concerns over the relatives arise. This, I feel, is particularly important when a relative first arrives at a care home which can be very stressful for all. I highly recommend Ashlar House to prospective residents."

Jean S
carehome.co.uk rating: 4.92 out of 5

"Excellent overall package of environment and quality of care. Hard to think of anything that could be improved upon. Recommended. Staff do a great job of looking after the residents in very trying circumstances."

D B
carehome.co.uk rating: 5.00 out of 5

"My father was in Barchester Ashlar House Care Home for ten weeks last year and it was excellent in all respects. I was so glad and lucky to find that they had a room available when I needed a place for my uncle last August (2023). He has been there ever since and is very happy. I could 'box tick' all the good points about Ashlar but the main difference compared with other homes that I have visited is that all of the staff really get to know all of the residents and this is what leads to such good care being given. The nurses are concerned to make sure that residents' dignity is maintained at all times and along with the management team, always embrace any concerns that family members may have and are happy to accommodate their requirements."

Richard C
carehome.co.uk rating: 5.00 out of 5

"In my experience, the staff at Barchester Ashlar House Care Home are always professional and caring when carrying out their duties with the residents. There is a caring, friendly atmosphere which makes relatives feel at ease, welcomed and valued. All staff, management, administrative, nursing carers and domestics, show care, courtesy and respect to all visitors which makes relatives feel able to speak to any member of staff if any concerns over the relatives arise. This, I feel, is particularly important when a relative first arrives at a care home which can be very stressful for all. I highly recommend Ashlar House to prospective residents."

Jean S
carehome.co.uk rating: 4.92 out of 5

"I am always greeted by warm, caring and friendly staff. I am generally very happy, especially with the acting manager."

J S
carehome.co.uk rating: 4.00 out of 5

"Carers are very kind and seem to go out of their way to help, nursing staff are as well. Very friendly."

S K
carehome.co.uk rating: 4.17 out of 5

"I am the daughter of a resident from Ashlar House Care Home who sadly passed away in the early hours of yesterday morning whilst in your care. I just wanted to express my deepest felt appreciation and massive thanks for everything that the care staff did for my mum during her last few harrowing months/weeks of her life in at Ashlar House. I simply just cannot speak highly enough of the staff’s genuine kindness, concern and ongoing dedication. I honestly feel that they went above and beyond the call of duty in caring for my mum. They all work so tirelessly hard in carrying out a very physically and emotionally demanding job and I never once heard a single one of them moan. They were always so warm, welcoming and friendly and couldn’t do more to go out of their way to help my mum in any way humanly possible given her high level of requirements."

Joanne G
carehome.co.uk rating: 4.58 out of 5

"My mother-in-law has been a resident at Ashlar for more than four years and she appears to be very happy there. I say ‘appears to be’ because sadly she can no longer communicate in this way but I know that the standards are high and the care from the staff is second to none. They are always so kind, considerate and unbelievably patient. The meals are excellent too and, even though her food now has to be puréed for her, it is still presented as attractively and imaginatively as is possible. There are many areas to walk around and there are three gardens, a dining room and two lounges. One further positive factor is the appointment of the Acting Manager and the resulting stability this has brought to the wonderful staff of Nurses and Carers. Ashlar has further strengthened and improved as there is now a focus on valuable in-house knowledge and expertise being constructively shared."

Nigel T
carehome.co.uk rating: 5.00 out of 5

"A recent period of hospitalisation following a fall in a previous home, provided a good opportunity to move my Dad to Ashlar House where he is closer to his family. The staff have been attentive and supportive - they have settled Dad in and have got him involved with the numerous activities going on. It is great to see Dad so happy. Ashlar House put in the extra effort to provide a fun and stimulating home for residents in which friends and family are always made welcome."

Michael I
carehome.co.uk rating: 4.58 out of 5

"I found the care home to be very friendly, clean and well run. All the staff I met were cheerful and did not seem stressed or unhappy. There was a good atmosphere, relaxed and homely."

Melanie C
carehome.co.uk rating: 4.58 out of 5

"My dear Mother has been living at the Ashlar care home now for some time and my visits are often. I couldn't be more happier with my Mothers care. Ashlar is a very happy home to many residents and their families. Family afternoons with song and music take place regularly, these afternoons are very pleasant and I have enjoyed being part of them. My Mother's care is superb and I speak very highly of the home and all the staff there. The food is very tasty, the home is always clean and warm and during the different seasons, the home is decorated accordingly. (Easter/Christmas/Mother's Day, and so on). I have great pleasure in submitting this review and am very happy to share my views of Ashlar. I would highly recommend Ashlar to anyone's relative."

Paula H
carehome.co.uk rating: 4.33 out of 5

"we only got to experience this care home for a short period, but I have to say throughout the time we spent visiting here we found all staff amazing. From when we first went to view the home the staff were helpful and most of all approachable. Nothing seemed too much which to us was a major positive. The time my friend spent within the care home improved her quality of life and the staff made sure she was comfortable at all times. They also made an effort to get her out of bed and if she couldn't then they would bring activities to her which made my friends day. I think the thing that stood out to us was that the staff seemed to care and have time for the residents."

Claire W
carehome.co.uk rating: 4.50 out of 5

"I found it very homely and very caring people. Staff very dedicated to their job."

K O
carehome.co.uk rating: 4.33 out of 5

"All staff are excellent with visitors and patients and nothing is too much trouble for them. Food is well served and restaurant, if used, is well managed. Cleanliness is excellent and well maintained all the time. Problems are quickly dealt with and patients very well looked after and cared about. Can find no problems or faults whatsoever."

C T
carehome.co.uk rating: 5.00 out of 5

"Staff are fantastically helpful. The home is kept amazingly clean. The food looks awesome and my Dad assures me it tastes good too (if he likes it, he is fussy). Thank you all so much for giving my Dad the care I can't."

P A
carehome.co.uk rating: 5.00 out of 5

"Mum has been a resident at Ashlar for a year now. During this time I have found the staff extremely helpful when being approached. The food looks appetising and Mum always eats enthusiastically. Ashlar is a clean and homely establishment with several lounges where residents can wander between lounges and choose a seating area of their choice."

Lorraine M
carehome.co.uk rating: 4.08 out of 5

"The staff are all lovely. Made my nan's birthday so special for her and our family. Such a lovely atmosphere."

Daisy M
carehome.co.uk rating: 4.92 out of 5

"It was my Nan's 100th birthday. The home did an amazing job. They made sure she had the best time (a party and a singer) wonderful. She really enjoyed it and so did all the family. Seeing her smiling and signing was so great to see. It was all down to the wonderful staff. Thank you so much, it really made her day and you all worked as you do every day, so hard. You are all such a lovely caring bunch of girls and it makes us, as a family, happy to know she is in good hands."

Clare W
carehome.co.uk rating: 4.92 out of 5

"Mum is being looked after exceptionally well. All the staff are always very friendly and helpful. I would recommend the care home to anyone."

C W
carehome.co.uk rating: 5.00 out of 5

"Everyone is welcoming and mum has settled in well."

Julie W
carehome.co.uk rating: 4.67 out of 5

"This care home is very nice. All the staff are friendly and will talk to the clients in a nice manner. At dinner time, time is spent helping to eat and giving encouragement to the clients."

Kevin E
carehome.co.uk rating: 4.75 out of 5

"Mum has settled in her new place. The home is clean and tidy. Staff are very friendly. A lot of activities are provided in the home, food seems to be good."

Gary H
carehome.co.uk rating: 4.08 out of 5

"I cannot recommend Ashlar House enough, I never at any time had cause for concern. My mum was treated with such care and kindness with all staff encouraging all family members to stay for as long as the family wanted and we were all made so welcome. Ashlar House is like a large family home."

Lorraine P
carehome.co.uk rating: 4.92 out of 5

"Overall I have found Ashlar House to be a very good place to have ones loved one taken care of. I have found it to be friendly, caring and the staff always have time to listen if we have any concerns."

F A
carehome.co.uk rating: 4.83 out of 5

"I found this care home very clean staff were all friendly and even the food looked very nice. I would have to state that the events lady is a credit to the home and does an amazing job"

Ken W
carehome.co.uk rating: 4.50 out of 5

"My husband has been in Ashlar House for about 16 months and seems very comfortable in there. The staff are very friendly and helpful and it became a second home for me as well. The home is very clean and never smells like some places do. The residents get fed very well in there as well. All in all, I am very pleased."

Christine S
carehome.co.uk rating: 4.25 out of 5

"I never mind coming to visit the care home as always made to feel welcome and everyone is pleasant. Entertainment afternoons are always a fun time and my father-in-law enjoys the musicians and singers. Tea and coffee making facilities are an added bonus and I'm always impressed with how clean the care home is."

Alan N
carehome.co.uk rating: 4.50 out of 5

"Always found everyone all very friendly and accommodating. Always attentive to all my mother's needs. A very nice place for my mother to live and a very nice place to visit!"

R H
carehome.co.uk rating: 4.83 out of 5

"On previous experiences find the carers and nurses extremely helpful and you always get a warm welcome."

June H
carehome.co.uk rating: 4.75 out of 5

"Our friend died recently after about five years in Ashlar House with dementia. Throughout his stay, he has been cared for with great compassion and the atmosphere created by staff has been one of friendliness and good humour. Being unable to communicate he always ate well until the end and the staff were always on hand to help whenever we visited. Would recommend this home to others."

P H
carehome.co.uk rating: 5.00 out of 5

"Staff in all departments are friendly and professional. Every effort is made to ensure each client feels at home and has privacy in their own room. Culinary preferences are taken into consideration and used by family or GP. One to one is available for more vulnerable clients with their independence and current abilities sustained as part of their ongoing care ensuring each person reaches his/her own potential. Entertainment is excellent."

J C
carehome.co.uk rating: 4.75 out of 5

"Since the day my father arrived, he has been treated with the utmost respect by everyone at Ashlar House, just like he was a member of their own family. The nursing home is spotless, the staff are kind and everything is done to make Dad comfortable. They go the extra mile with food alternatives, care and cleanliness. I really could not wish for anywhere better for my dad."

David A
carehome.co.uk rating: 5.00 out of 5

"Nan is treated with kindness and dignity. Was her 100th birthday and the home put on a lovely party with good entertainment. Thanks again."

Luke M
carehome.co.uk rating: 4.75 out of 5

"The staff were always alert to the needs of the residents and demonstrated a friendly caring approach by running events to stimulate interaction by the Residents. Relatives were always welcomed and staff were always happy to answer any queries or arrange any requirements that were needed. They provide an excellent service."

B T
carehome.co.uk rating: 5.00 out of 5