Reviews for Awel-Y-Mor Care Home

"My experience when visiting the home has always been a very positive one. The staff are always very friendly and sociable. I've always felt a good vibe from all members of staff. My father was the first person whom I visited at this home, and he sadly passed away there. I now visit a very good friend of mine there, and I can see how much he has improved since being there. The home is always immaculate and comfortable. My friend always tells me how he loves the food and is happy there."

Gavin J
carehome.co.uk rating: 4.92 out of 5

"Except for the lack of Occupational therapist and the opportunities to use all the rehabilitation equipment I would rate it as excellent Caring staff: Excellent Therapy staff: Excellent except for the lack of Occupational Therapist Catering staff and food: Excellent Nursing staff: Excellent Cleaning staff: Excellent The way we get treated is of the highest standard"

Don O
carehome.co.uk rating: 4.83 out of 5

"We as a family have had an excellent experience here. The management and carers are professional, knowledgably and very caring to residents and visitors alike. The facilities and activities are excellent, plentiful and well run and there are many communal areas to suit individual needs. A care home is never going to be quite like a private home (living in your own home) but I'd say this is as close as it gets."

Ann B
carehome.co.uk rating: 4.91 out of 5

"Dad is very happy and requires a lot of attention. All his needs are fulfilled."

Leanne W
carehome.co.uk rating: 5.00 out of 5

"No comment. Everything is fine."

D J
carehome.co.uk rating: 4.17 out of 5

"My experience is very good from the time I moved in, I was welcomed by all staff and all the staff are all very helpful to me. As a visitor to the home several times a week I can say I have always been welcomed when entering and always been kind and friendly."

Emma L
carehome.co.uk rating: 4.64 out of 5

"My son appears well cared for and has improved in many ways since being in the care of Awel-y-Mor Care Centre. Thank you to everyone."

Pamela H
carehome.co.uk rating: 4.18 out of 5

"The meeting was very good, all aspects were spoken about. There were no complaints, everybody was happy with the home and the care their relatives were having."

Sonia S
carehome.co.uk rating: 4.83 out of 5

"My brother has been in Awel-y-Mor Care Centre for about 4 years. His main carer (our mother) passed away in 2011, but he had been in other care establishments prior to arriving in Gorseinon. With Down syndrome and unable to communicate, he went through a harrowing grieving period. He needed good nursing care, which he has always received in Awel-y-Mor. My sister and I have been very pleased with the overall care. The staff are friendly every time I visit."

C J
carehome.co.uk rating: 4.00 out of 5

"My brother is well looked after."

Tyron E
carehome.co.uk rating: 5.00 out of 5

"I think it's always clean, very welcoming place. They are very well looked after. The staff are very good at what they are doing."

Kirsty P
carehome.co.uk rating: 4.08 out of 5

"Good care and friendly staff. My son is happy here."

A L
carehome.co.uk rating: 4.00 out of 5

"My wife has received wonderful care here for 15 years."

Ian D
carehome.co.uk rating: 5.00 out of 5

"My brother has been a resident for 2 years. During that time, he has been well cared for. The staff are very kind, friendly, some are exceptional. They bother to get to know the person in their care and accommodate their needs/interests and build confidence. The activities team organise events and take residents out as much as they are able - from rugby to theatre to picnics, meals etc. The home occasionally has "restaurant evenings" where families join the residents for a lovely meal and entertainment. Overall, he is well cared for and I don't worry that he is safe."

J H
carehome.co.uk rating: 4.18 out of 5

"Comfortable room, friendly, helpful staff, good food."

Christina S
carehome.co.uk rating: 5.00 out of 5

"I was impressed with the meeting we had as far as I am concerned there was nothing I could complain about. I am quite happy with the care my son is having, I would not like him to go elsewhere."

Sonia S
carehome.co.uk rating: 4.75 out of 5

"Staff are friendly and committed, the standard of care is very high. The building is functional and well kept. Facilities are suitable and thought has clearly been involved in their planning. Although the building isn't an old, fancy mansion and there are clearly budgetary constraints on what can be achieved at this facility. Hard work and genuinely caring employees make Awel-y-Mor excellent value and a good quality of life. It is possible to pay a lot more elsewhere but it would be hard to get more than is on offer here. More work could be done on diet plans for residents."

Barry G
carehome.co.uk rating: 4.08 out of 5

"I find this to be a good nursing home, the staff are good, some are excellent but as always they could do with more staff."

B M
carehome.co.uk rating: 4.83 out of 5

"The care given to my brother-in-law has been brilliant. The staff have been very helpful and friendly."

A P
carehome.co.uk rating: 4.17 out of 5

"My Son is being well cared for."

Eiddwen H
carehome.co.uk rating: 4.00 out of 5

"My father was a resident at Awel-y-Mor for a year. He had been seriously ill after suffering a brain haemorrhage and required 24-hour specialist care. We had viewed several homes in the locality, prior to visiting Awel-y-Mor. On our first visit to Awel-y-Mor, we were shown around by a lovely welcoming carer who put our minds at ease and explained everything clearly. The first impression and general feel of the place was that of warmth. My father was cared for impeccably by all staff members who cared for him like they were looking after their own dad. Amazing place."

Tracey T
carehome.co.uk rating: 5.00 out of 5

"Care and attention given to our young girl have been excellent. So bless we found Awel-y-Mor. Carers very friendly."

Miriam G
carehome.co.uk rating: 5.00 out of 5

"A wonderful place, cannot fault it. Management and staff are brilliant. Amenities for residents are excellent."

Jackie T
carehome.co.uk rating: 5.00 out of 5

"The staff are very welcoming and helpful. Grandma is happy here and she likes the food and enjoys the coffee mornings."

Bethany P
carehome.co.uk rating: 5.00 out of 5

"I would always recommend this wonderful place to anyone. My daughter is so well looked after, the staff and management are all wonderful people."

Marion H
carehome.co.uk rating: 5.00 out of 5

"Overall a great place, my daughter was there for 6mths, wouldn’t have a problem with her staying there again if need be. Food was great, very friendly staff, lots going on daily, great tv rooms, gardens, always tea coffee and cake for people visiting and my daughter had a fab send off from all the staff when she came home."

Andrew H
carehome.co.uk rating: 5.00 out of 5

"A very lovely home, all members of staff and residents are very welcoming and friendly when we visit with my young family. My brother is very well cared for and seems very content. The facilities are great, communal areas and bedroom room are always immaculate. There has been great communication from care staff with family during this very worrying and difficult lockdown time."

Sandie H
carehome.co.uk rating: 4.58 out of 5

"I would highly recommend everything about Awel-y-Mor Care Center. All the staff are amazing and go above and beyond for their service users and their families, and in these difficult times when we can't get to visit our loved ones; I know my daughter is receiving the best care possible."

Allison J
carehome.co.uk rating: 5.00 out of 5

"My husband has been here for 19 years now. It is his home. This is largely due to the dedication and professionalism of its staff, but also to how much they care about their clients. They have become family, and under current circumstances, I worry about them as much as the rest of our family. I take my hat off to them all! A wonderful bunch of people."

Julia R
carehome.co.uk rating: 4.58 out of 5

"My mum has been at the care home for many years, and due to her illness can be quite a handful. My hat goes off to the staff for not only their exceptional care and tenacity but for also accommodating my phone calls at weird hours. Their demeanour on answering the phone is always ‘can do’ bubbly and always ask me how America is. Just recently, one of the staff tried to accommodate a video call with my mother at home, but the time difference was our enemy. I absolutely adore the staff and what they do. Thank you."

Alcwyn S
carehome.co.uk rating: 5.00 out of 5

"My brother-in-law is a resident, the care and compassion showed to him by the staff; is exceptional. He has been made to feel so at home. I cannot fault the home. What an amazing place; well done to everyone."

Lynn C
carehome.co.uk rating: 5.00 out of 5

"The on-going care in these most difficult of times is second-to-none at Awel-y-Mor. Each and every member of staff is committed to keeping the residents safe and well. Staff are also ensuring that appropriate activities continue in order to maintain the morale of the residents. I cannot thank them enough for looking after my husband so well. Loving the social media page by the way."

Rhian
carehome.co.uk rating: 5.00 out of 5

"I visit one of your residents most weeks and have always felt welcome and thoroughly enjoy the refreshments provided! I have experience of visiting other people in nursing and residential homes and without doubt, Barchester Awel-Y-Mor Care Home is, by far, the best. The indoor and outdoor facilities are most impressive with the gym and physio provisions are, in my opinion, beneficial to the health and well-being (both physical and mental) of residents. I'm also impressed by the variety of activities provided."

C B
carehome.co.uk rating: 5.00 out of 5

"My mother has been in this care home since June 2021. The staff are very kind to her and treat her with respect and dignity. Due to the fact that my mother is almost bedbound and does not like being hoisted and put into a wheelchair as she finds the process painful. Consequently, she does not participate in the in-house activities. The room is light and well-furnished and generally kept clean. The quality of the food that my mother (vegetarian) eats in her room is, in my opinion, poor. Her daily menu consists of breakfast - tea and toast, lunch - a baked potato with a filling and supper - a sandwich. I did, on one occasion, take the baked potato lunch my mother had been served back to reception as it looked as if it was two days old. There is a distinct lack of variety in her diet and little or no fresh fruit."

G G
carehome.co.uk rating: 3.42 out of 5

"A very friendly and well-run care centre. The activities are outstanding and communication is really good. My mum has been here for a long time and I don't hesitate to recommend Barchester Awel-Y-Mor Care Home to anyone who wants to be a resident."

H C
carehome.co.uk rating: 5.00 out of 5

"My husband and I have been visiting a patient here for some weeks and she has been very happy and content here, there's so many activities to keep her occupied which helps so much."

Sheila D
carehome.co.uk rating: 5.00 out of 5

"Everything about Barchester Awel-Y-Mor Care Home is more than we expected. We look forward to our stay."

Donald T
carehome.co.uk rating: 5.00 out of 5

"On arrival five weeks ago, the first thing I noticed was everyone seemed happy and welcome. It is relaxed and friendly."

Jennifer W
carehome.co.uk rating: 4.42 out of 5

"My son has been a resident for the last eight months he has settled in well here. The staff are lovely, pleasant and very helpful. The home is lovely, lovely facilities, lots going on for the residents and they also get the families involved as well. I am more settled now my son is happier. Lovely place to come and visit, make you feel part of the family."

Sharon H
carehome.co.uk rating: 5.00 out of 5

"Friendly staff, helpful when asked. Fantastic environment with lots going on."

Sue J
carehome.co.uk rating: 4.92 out of 5

"Very friendly and caring staff. Always welcome!"

A W
carehome.co.uk rating: 5.00 out of 5

"My uncle is a resident of the home and I can honestly say I cannot fault the care and love he receives. The home has a very relaxed atmosphere and the whole team make you feel like family. The recent refurb is beautiful and I couldn't ask for a better place."

C B
carehome.co.uk rating: 4.92 out of 5

"An outstanding team (all staff) led by a very approachable and immensely supportive manager whose experience and ability to react instantly are impressive. The care afforded to my husband continues to excel and I only have to ask and I see a medic straight away. Clearly, communication is the key and teamwork. These are evident. I continue to be very pleased to have entrusted my husband to Awel-Y-Mor Care Home."

Beth H
carehome.co.uk rating: 4.70 out of 5

"The staff are very good, easy to talk to and helpful. Nurses are always available to answer my questions. The admin staff are very good and management very helpful and considerate."

Iwan P
carehome.co.uk rating: 4.33 out of 5

"Staff are friendly and helpful, always having a professional attitude. Coffee morning cakes look stunning!"

Alison P
carehome.co.uk rating: 5.00 out of 5

"Very caring staff. The home works hard to meet the needs of residents and carers. From the day of admission my son has been treated with dignity and respect, I feel confident that he is receiving the best care that is available for his complex needs."

Pamela G
carehome.co.uk rating: 5.00 out of 5

"My aunt was placed in Awel-Y-Mor when her needs became too great for my grandmother to manage at home even with care and support. My aunt's needs were very complex and intense and at times very difficult to manage. The care she received was absolutely amazing. The staff are very knowledgeable and experience with supporting those with complex needs. My aunt was treated with dignity and respect by the staff. She was placed in the care home in the height of the pandemic and this was very difficult for us as a family but they ensured that we were aware of everything that was going on and they always had time to speak to us with regards to any concerns or changes in her health. There appeared to be activities going on at the care home which she thoroughly enjoyed, you only have to see their Facebook page to see the amazing activities that they do. I would highly recommend the care home due to the overall standard of care, respect and dignity given to the residents."

Cerys
carehome.co.uk rating: 5.00 out of 5

"My Mum has been at the Care home for 2 years and we are so pleased with the care given my Dad has now become a resident and is enjoying spending time with my Mum. I cannot fault anything. The whole team have been exceptional in supporting my parents and the wider family. We can’t thank them enough."

Lisa P
carehome.co.uk rating: 5.00 out of 5

"My father was admitted to Awel-Y-Mor last June (2020). It was a very stressful time for us but the home was very reassuring, professional and informative about how Dad's needs would be met etc. It is difficult to comment on facilities etc as we have not been into the home due to Covid. However, activities continue and the staff appear to go to a lot of effort to make sure my Dad is comfortable and cared for while giving him as much independence as safe too. The lady who cares for Dad always gives me a detailed update when I call on what Dad has been doing and how he’s been., so important at the moment when we cannot visit inside and unfortunately I can’t get the feedback from Dad due to his illness. The home has done wonders to keep all the residents safe during this time, can’t thank them enough and I look forward to the time I can visit properly."

Helen H
carehome.co.uk rating: 4.50 out of 5

"The home is always clean and welcoming. The staff are very friendly. I feel the home has gone about and beyond to keep the staff and residents safe during Covid-19. I would highly recommend this care home."

Michelle B
carehome.co.uk rating: 4.17 out of 5