Reviews for Balclutha Court Care Home

"As a family, we could never fault this place my father-in-law just loves it. The staff are all lovely very welcoming and also very professional in thier roles. The manager and deputy manager's doors are always left open if you need a chat about anything. When my father-in-law was unwell they were on the phone to us straight away to tell us he had to hospital. All I can say is this home is 10 out of 10 for everything"

Marie B
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has been a resident at Balclutha Court for the last 4 1/2 years. During this time we have been extremely happy with the care & devotion shown to her since the unfortunate onset of vascular dementia. She is now completely bed bound and needs constant care with all her daily needs. At no time have we ever had concerns over her general or medical care, as the staff are very well trained and informative on both her general care and medical condition. We are encouraged to visit her at any time, day or night and there is always a trained member of staff present to allay any fears. Management are very approachable, compassionate and helpful with any questions we have. This attitude is very well reflected throughout the staff. We have no hesitation in highly recommending this establishment."

Anne L
carehome.co.uk rating: 5.00 out of 5

"My mum has been in Balclutha since March 2016. She settled in well, on her first day we were introduced to her named nurse and care/support worker. On arrival we were shown to her room and offered a cup of tea, the care staff then labelled all her clothes so that they didn't get lost or mixed up with others. The manager of the home came to visit mum at home to find out small but important things about her likes and dislikes. Since being in Balclutha my mum has been well cared for and really enjoys the weekly singing groups they bring in. When visiting staff are always available to answer any questions and a cup of tea is always on offer. I am updated on a regular basis about how my mum is doing, this gives me confidence about mums care at the home."

Elizabeth R
carehome.co.uk rating: 4.50 out of 5

"My sister-in-law has been a resident for just over a year and came from Aberdeen where she was born and bread. She has found it difficult to fit in but is well looked after and encouraged by the staff who all work very hard to cope with all levels of care. The rooms are comfortable and well furnished with some of the residents own bits and pieces allowed, carpets, curtains and bed linen all match, chairs are comfortable and everyone is encouraged to join in the activities which are all excellent. The management and staff are all helpful and I'm kept up to date with any problem that arises. The staff are caring and work hard to keep up standards. It's lovely welcoming home and I applaud all."

H M
carehome.co.uk rating: 4.17 out of 5

"I have lived at Balclutha Court for seven years now and it is a great place to live. The staff are all really caring and look after you well, they take care of your every need. You can also go to the Manager and office staff about anything. The staff have also really supported me in staying independent - I attend a Tai Chi class every Monday. I would strongly recommend Balclutha Court to anyone who is needing care - it is a lovely place to live."

Angela W
carehome.co.uk rating: 5.00 out of 5

"My Mum stayed at Balclutha Court for just under two years. She was very happy there and very well looked after, she felt completely at home. The staff are all so friendly and helpful to the residents and visitors and myself and other members of the family were so content knowing that Mum was so happy and well cared for there. She used to go on the outings regularly when she was able and thoroughly enjoyed them. I would recommend Balclutha Court to anyone looking for care for a relative as it is just incomparable in my eyes."

Eleanor M
carehome.co.uk rating: 5.00 out of 5

"We cannot praise the staff highly enough, not just for looking after mum but my wife and I (not forgetting our little Bichon dog) We never expected to get to know the staff, they were all like family. We cannot fault anything or anyone. If anyone is thinking of having your loved one in Balclutha do not hesitate, they will be well cared for."

Alan G
carehome.co.uk rating: 5.00 out of 5

"Mum has been resident in Balclutha Court for nearly 3 years. Mum's care provision is excellent, staff are caring, professional and myself and my family know that mum is happy and settled at Balclutha Court. Family/friends are always made to feel welcome when visiting Balclutha Court. Activities are well organised and it is wonderful to witness everyone having fun, joining in sing a longs, dancing and generally having fun. Thanks to all at Balclutha Court for looking after mum."

F C
carehome.co.uk rating: 4.75 out of 5

"The best thing about Balclutha is the staff. They are all very caring people who have time for the residents. They always have a smile and a helping hand when needed. I don't worry about my mum when I'm not there as the staff are like family to her. Her face lights up with a smile when they pop into her room to check on her. I couldn't ask for better care for my mum."

Mary B
carehome.co.uk rating: 4.17 out of 5

"I have found Balclutha to be a most comfortable, safe and friendly environment for my aunt. She is being very well cared for by every member of staff and has mentioned to me how everyone is so nice and helpful to her. I am kept informed at all times about my aunt's care and if I have any concerns I just have to ask. All the staff are friendly, approachable and caring."

Liz L
carehome.co.uk rating: 5.00 out of 5

"My experience in this home, to date, has been pleasant and heartwarming. The staff are really friendly and now feel like part of my family. Truly a home from home. I enjoy taking part in the various activities and find them both stimulating and amusing."

Sandra T
carehome.co.uk rating: 5.00 out of 5

"I love living in Balclutha Court because the staff are very helpful and caring, also the admin staff are really good and so helpful as well. We have lots of fun with the activities."

M Q
carehome.co.uk rating: 4.83 out of 5

"My mum recently passed away in Balclutha CT. I have nothing but praise for the staff who looked after her during a very difficult time. From the helpful office staff to the attentive nursing and care staff, not to mention the behind the scenes catering and household. They made a very difficult time bearable and I would like to think pleasurable for my mum. Special mention to activities and all the arts and crafts and days out that they organised. Quite a home from home, everyone welcome including the dog!"

Ian L
carehome.co.uk rating: 5.00 out of 5

"My sister has been a resident at Balclutha Court for 7+ years. As her next of kin, I cannot praise management and staff enough for the care and assistance she receives within the home. Which gives me peace of mind knowing she is in a safe and friendly environment."

Robert M
carehome.co.uk rating: 4.17 out of 5

"I would highly recommend Balclutha. It's a lovely place and everyone is so friendly and nice, always lots to do and lovely gardens to sit out in. Loads of parties and lots going on."

K M
carehome.co.uk rating: 5.00 out of 5

"I enjoy staying at Balclutha. I am very happy. I love my room and the staff are very nice with me."

R G
carehome.co.uk rating: 4.50 out of 5

"Nice to leave mum and know she is being well cared for."

Ann H
carehome.co.uk rating: 4.83 out of 5

"My Grandma has been in Balclutha for 2 years now, she initially came in for emergency care on Christmas Eve 2017. I was amazed at the attention and care my Grandma got from the moment she arrived. We as a family couldn't ask for a better place for my Grandma to be. The staff are just like an extended family. The care is second to none, rooms are clean and beautiful."

Katie H
carehome.co.uk rating: 5.00 out of 5

"The level of medical care provided is exemplary and mum settled in immediately. All of the staff are friendly and accommodating. Organisationally Balclutha is very well run with clear communication, and a positive ethos abounds. I have absolutely no concerns and would have no hesitation in recommending Balclutha Court to others."

Gayle D
carehome.co.uk rating: 4.58 out of 5

"Balclutha is a very caring place. The staff are wonderful and always treat my frail father with love and respect."

Linda M
carehome.co.uk rating: 4.50 out of 5

"I have been doing respite in Balclutha Court for the past five years or so. I find the staff very welcoming, can't do enough for you, also enjoyed the food and also like when we go on day trips. The care and support they give you is second to none. The home is very clean as well. Wouldn't go anywhere else."

Robert M
carehome.co.uk rating: 4.67 out of 5

"The staff love and care for my mother she is safe and well. I am delighted my mother is cared for here."

B F
carehome.co.uk rating: 5.00 out of 5

"I just want to say a big well done to the manager and all her staff for the fantastic Hawaiian themed day on Friday 28th June that was organised for all the residents and their family and friends. It was great to see young and old all having a great time together. The continuous ongoing activities must have taken a lot of planning and seemed to be enjoyed by everyone. The bbq was a big hit and the food was delicious. Well done to all the catering team. There was something for everyone and plenty of it. It was also great to see staff who weren't on duty take time out on their precious days off to come in and join in the fun too. And of course, organising Mr Sunshine to be there too was great! Keep up the good work Team Balclutha!"

Joyce M
carehome.co.uk rating: 5.00 out of 5

"The staff care for my mother as they would their own family. Their exceptional patience and kindness give me and my family peace of mind. We know my mother is safe and given excellent care."

P S
carehome.co.uk rating: 5.00 out of 5

"The first thing noticeable when entering Balclutha Court on a visit to my cousin was the warm and friendly relaxing atmosphere. The staff went out of their way to be helpful and it was clear that my cousin has settled in well and was getting the best of care and attention. It was reassuring to know that he was content at Balclutha Court and I would have no hesitation in recommending this care home to anyone who may have loved ones who need excellent care. They will get that from the caring and hard-working staff at Balclutha Court."

Elizabeth J
carehome.co.uk rating: 5.00 out of 5

"I would just like to say a huge thank you to the manager and her team for the help and support they gave to me when my friend passed away. I was totally blown away when she offered to lay on a funeral tea for my friend. She was 91 years old when she died, she had no relatives and most of her friends had already passed away or were too infirm or too far away to attend the funeral. As such, there was only a small number of us at the service including some of the staff who kindly took the time to attend. We came to back to Balclutha Court and the spread that had been put on was outstanding. Not only was there a huge variety of food but the standard was exceptional and we all very much appreciated all the effort that had gone into producing this. Alison went above and beyond the call of duty and made a difficult day so much easier. It was lovely to be able to share memories of my friend with the staff. Thanks to everyone for looking after her, I really appreciate all you have done."

Linda N
carehome.co.uk rating: 4.00 out of 5

"My dad was here for six weeks and he had the best care. Very happy with the service."

Marie M
carehome.co.uk rating: 5.00 out of 5

"I have been treated very well, enjoyed the company and the food. I would come back and stay as required."

Anne C
carehome.co.uk rating: 4.58 out of 5

"Mum was admitted to Balclutha on Christmas Eve 2019 following a pre-visit by myself and my sister. We were very impressed by the Deputy Manager who showed us around and by the welcoming atmosphere in the home. Mum has settled in after just a few weeks. She is well, has all her needs met by a friendly and caring team. Although only a few weeks have passed, we are more than happy."

G R
carehome.co.uk rating: 4.75 out of 5

"As Power of Attorney for my aunt, the time came when she needed further care. After recommendations from friends, I decided on Balclutha Court. I am delighted with the decision I have made. Although my aunt has dementia and had become withdrawn, within a short time in the care home I could see the difference in her. She is encouraged to join in with all the activities, the staff on duty spend time talking to her and she has become more animated. Apart from her illness, she is nearly back to the aunt I knew and I know that this is due to the care and attention given to her in Balclutha Court. On a personal level, I have never had to deal with care homes in the past, but the staff have been extremely helpful and patient with me, answering all my questions and giving me assistance with the paperwork. I would never hesitate to recommend Balclutha Court to anyone looking for a care home for their elderly relatives."

S A
carehome.co.uk rating: 5.00 out of 5

"I am from Ireland so don't visit as often as I should. Unfortunately had to visit home due to my aunt passing. I was very regularly in contact with my aunt and the staff and always found the staff to be most helpful and very courteous and nothing was a problem. The home is very nice and comfortable. Plenty of staff. Spoke to many of the residents who seemed to be very happy and content. I would have no hesitation in recommending this home. My aunt never had a bad word to say about Balclutha Court only good."

Geraldine B
carehome.co.uk rating: 5.00 out of 5

"Where do I start, it finally came time for my dad, my hero, to be looked after professionally and so the search began to find that one place that safe haven for my dad, I searched and searched and kept coming back to Balclutha Court and I'm glad I did, the day I had to leave my dad in their care I was left broken, as my hero was no longer with me every day. But I had to do it due to him having Alzheimer's and by this point really bad. I never thought I would get over it, fast forward a few weeks and it's as if he's always been a resident there he's settled in great he wants for nothing they're there for him 24 hrs a day, he's safe and really well looked after. I should never ever have doubted their capabilities. Nothing is an inconvenience to them they went above and beyond for my wee dad and me, as a result, we are both sleeping at night my dad is safe and I am healing slowly. They not only care for the residents they help the families too. I would highly recommend this Care Home."

Jacqui M
carehome.co.uk rating: 5.00 out of 5

"The staff at Balclutha always provide an excellent service for their residents and families. This has been particularly true during the covid pandemic as their level of commitment and care during this time has been exemplary. They have looked after my mum so well in such stressful times and have continued to work as an effective team. All staff have my mum’s welfare as a priority and we cannot thank them highly enough for all they do for her each and every day. Thank you!"

Nicola B
carehome.co.uk rating: 5.00 out of 5

"Due to my mother need for 24-hour care, I took the hard decision to request her admittance to social care. In regards to selecting a care home, there was only (1) Balclutha Court. The staff are fantastic and had cared for my mother-in-law for five years prior to her passing. Their levels of compassion, kindness, attention to detail, fun and love are a credit to this company."

John F
carehome.co.uk rating: 4.50 out of 5

"During the pandemic, the management and staff have been amazing. They have gone the extra mile, I have been kept up to date with all my wife needs and wants. They couldn't do any more for my wife and us as a family. The staff at Balclutha have become a part of my wife's family too. Knowing my wife is being very well cared for makes this pandemic a lot easier to cope with. Thank you all."

T H
carehome.co.uk rating: 5.00 out of 5

"I feel most thankful for the care provided. I only have a few "quibbles" which might be considered. why does perfection matter if we lose human contact as a result? Can staff be allowed to get on with what they're doing without interference? They manage better when pairs are required! We would enjoy our meals more if there wasn't pressure to get finished. Let us recognise that we all have value - staff and residents alike."

A S
carehome.co.uk rating: 4.58 out of 5

"My mum is a resident at Balclutha and I have written a review before detailing the excellent care she is given. I would like to reiterate this in view of the incident that was published in the local paper. I feel deeply sad for the hard working and compassionate staff who work tirelessly to look after the residents. This incident is not a reflection on Balclutha the staff or management and our family are all in support of you all and continue to be grateful for the hard work you all do. Thank you for taking such good care of our mum and all the residents at Balclutha. It's a fantastic care home with fantastic staff and we hope this incident does not effect you all for too long."

Sandra G
carehome.co.uk rating: 5.00 out of 5

"Balclutha Court, I have great respect for the management and all the staff that work there. I am a regular visitor and I love the warm welcome I get from everyone that works there, they are compassionate and kind, not only to residents but to us that visit too. Always offered tea or coffee when residents get one and sometimes you could be doing with tea when I am there, so thank you. The staff are very helpful whether you are making a payment, or asking any questions you might have regarding your loved one or about Balclutha in general. The nursing staff are very good at informing you about any falls or any questions you might have and it's taken care of immediately, so your loved one's health comes first. The activities director and team are top-notch in all the activities they do with the residents, my stepfather just loves going there. He has a better life and has come on so well with having company and has made so many wonderful gifts for us, at the Activities. Balclutha care home are excellent."

Catherine F
carehome.co.uk rating: 5.00 out of 5

"I moved my mum up from England to Balclutha Court in October last year so she could be closer to me as I stay local to the home. The whole team at Balclutha have been excellent and with their great help and knowledge, mums move went flawlessly. My mum loves the home and her room and has settled in very nicely. She enjoys the entertainment provided and also the tea/cake trolley that seems to never stop coming around. All the staff that I have come into contact with are friendly and always have a smile on their face and a hello for you when you go into visit. Mum is always saying that she likes the staff and is always laughing and having a joke with them. Any questions I have raised have been welcomed and answered quickly. Overall I am very impressed with Balclutha who has welcomed and settled my mum into a friendly, caring and safe environment where she loves being. This in turn has made my whole family happy knowing that she is in a safe place and being well looked after."

Steven G
carehome.co.uk rating: 5.00 out of 5

"Mum has now been in Balclutha Court Care Home for about six months and she has settled in well. The staff are great and always say to call them any time if we have any worries or want to speak with Mum. Everyone is so nice and they go out of their way to help. The food is delicious and there is lots of it! The activities ladies are great and we like seeing the pictures they post on social media. This really helps to know that Mum is safe and being looked after as we do not live locally and we can see what the residents are getting up to!"

A R
carehome.co.uk rating: 4.92 out of 5

"I came to stay at Balclutha Court Care Home in January 2023 - since then I have come to really love staying here. the activities are really good - you get such a good laugh and the company is great. I have made new friends not only with the residents but with the staff too. They really include me with everything going on. I feel like I have been welcomed into a nice big new family here. My own family come and visit me, they can pop in whenever they like, it's brilliant. I have a lovely room with all my personal bits in it and a locker where I can keep things safe. I even have a fridge my brother brought in for me for my juices and snacks. The food is lovely - especially the steak pies and sausage casseroles. The kitchen staff are really attentive and look after me making sure I get something to eat that I like. I'd like to leave a special comment on the girls that help look after me - they are wonderful and I have struck up a few nice relationships with them, they helped me settle in well."

Fiona C
carehome.co.uk rating: 5.00 out of 5

"Balclutha Court Care Home is absolutely lovely! From the very first day I went to view the home for my mum I just knew this was the place, the atmosphere as soon as you walk through the doors is so welcoming and friendly, and the staff go above and beyond in their duties with all residents. They give the best care and support to my mum 24/7 and meet her everyday needs. My mum became a resident at the end of March and the turnaround in my mum's eating, communication, interaction and walking is phenomenal, to say the least. Balclutha Care Home is always clean and tidy and every time I have visited the maintenance men/staff are always on the go which is a nice sight to see. Residents always seem very happy and content and enjoying activities and the company of each other, my mum has even gotten used to going to the dining room for her meals now whereas before she wouldn't even eat and joins in with activities. "I couldn't have picked a better care home for my mum to stay"."

Stacie G
carehome.co.uk rating: 5.00 out of 5

"I am delighted and relieved that my stepfather has settled in Balclutha Court and chose himself not to return home as he wasn't coping with his health issues. He feels happy and secure knowing the staff are always there for support, his health has improved since going there in May 2023. Also, he is enjoying the company of other residents which has enabled him to have a better quality of life with purpose, enjoying the activities and outings. He is so comfortable in his surroundings with a few of his own items from home and new which has helped him settle. I am very grateful to the home manager who accessed him before admission observed him and listened to what he wanted, I feel all of the staff are very professional, friendly, and approachable it's definitely a person-centred home from my experience which my star ratings reflect."

Diane M
carehome.co.uk rating: 4.83 out of 5

"I cannot recommend the home enough in terms of how it’s run and the care that is provided to the residents; the staff are super friendly and really care about their residents. The activities that they organise are fantastic. Our uncle was well looked after, and the staff took the time to get to know him and what his passions were. The only downside is the rooms don’t have en-suites compared to some of the more modern homes, but the home itself is spotless. This is the second time we’ve had a relative in the home, and I would recommend it to anyone thinking about it."

Annmarie D
carehome.co.uk rating: 4.83 out of 5

"Overall, I am delighted with the care given to my brother-in-law. All staff, including the management, administration and reception staff, are very willing to help, action and support any requests made."

Edna C
carehome.co.uk rating: 4.42 out of 5

"My mother-in-law is very well cared for and has become extremely fond of all the staff who look after her. Whenever I visit, she is clean, tidy and looks well cared for. Since admission to Barchester Balclutha Court, she has gained the weight she had previously lost. She takes part in many of the activities and always looks very engaged and happy in the photos I see of her enjoying these activities. We are completely happy/satisfied with the care and attention my mother-in-law receives, and I would have no hesitation in recommending Balclutha care home to anyone."

Susie K
carehome.co.uk rating: 5.00 out of 5

"Cannot recommend Barchester Balclutha Court Care Home highly enough. They give the residents so much care and attention. You only have to ask for something once and it is done, from hospital appointments to what are the residents favourite things to do. The staff are just the best and the home is spotless. The residents all like to stop you in the corridor to have a wee chat, they all seem to know each other. We can pop in at any time with no notice to see our loved ones. Keep up the great work guys and thank you all."

Eleanor M
carehome.co.uk rating: 4.50 out of 5

"From day one the experience in Balclutha was first class. Staff at all levels are excellent. The care, compassion and understanding of all of the carers shines through. Despite the long hard working days the staff always have time for the residents. I cannot praise this care home highly enough."

A H
carehome.co.uk rating: 4.42 out of 5

"My father has become a resident lately, and he loves it, and we are very happy with the care he is getting. The place has amazing, understanding staff; they have been great with us, and my dad loves them. We are very pleased with everyone."

S B
carehome.co.uk rating: 5.00 out of 5

"Balclutha has taken my sister at a critical time. She was discharged from the hospital with several issues, including Parkinson's as well as cognitive dysfunction. You have stabilised these issues and helped her through the loss of ability to stand and the related loss of independence issues and difficulties as her world shrank. She has responded to being treated with respect whilst being aware of the realities and limitations of her condition. Thank you."

James R
carehome.co.uk rating: 4.10 out of 5