Reviews for Brook House Care Home

"I visited my dad with his great-granddaughter (just started walking) he hasn’t seen her for a good few months and he was so happy watching her. The weather was nice. We went into the garden and they provided tea, coffee, biscuits and cake. The staff are so friendly and pleasant making sure we had everything we needed. My dad has improved so much since being in their care. They have him up and getting involved in activities in the home. He is having physio and has even started walking a little bit. Dad seems happy which is lovely to see and smiles and laughs with the staff. They are happy to have families visit the care home. It has a lovely friendly atmosphere and is very clean."

Joanna K
carehome.co.uk rating: 5.00 out of 5

"From day one, I have received a good, friendly and kind reception and service from the management, especially the manager and the carer who took the extra trouble and care to make my stay comfortable, happy and made me feel at home. I am so pleased to recommend her for her kind, generous and loving care, service with a smile and made my stay pleasant and comfortable in my difficult time. I have a language problem and am a strict vegetarian, but despite that I have been well looked after. Providing me with my choice of TV programme on Netflix made my day. God bless the personal carer and the manager and the staff and nurses. Thank you all."

Pushpa T
carehome.co.uk rating: 4.17 out of 5

"I have found all the staff so caring and obliging in every way and I am so thankful that my husband is being looked after by such wonderful people. In his words 'I am more than happy to be here!'. We couldn't wish for more than that! Thank you, everyone!"

S S
carehome.co.uk rating: 5.00 out of 5

"The team at Brook House are very conscientious and genuinely care for their residents which is very reassuring. They become good friends with visitors too. The standard of care in practical terms is excellent. I am always impressed by the quality of food and how it is tailored to the needs and likes of individual residents. My only real concern is that communication is not their strong point, including it seems within the team."

Victoria S
carehome.co.uk rating: 4.25 out of 5

"I find the management and staff very helpful and accommodating. Since my mum has been here, they have bent over backwards to help us in every way. The form was helpful and informative and the management ensure that the home is clean and spotless. I'm sure the rest of my family will agree."

Otis R
carehome.co.uk rating: 4.83 out of 5

"My brother is in Brooke House. He is treated respectfully and is very happy there. Can't speak highly enough of the home."

Mary P
carehome.co.uk rating: 5.00 out of 5

"Summertime was a good experience at Brook House. Outdoor garden visits were well organised. They celebrated most festivals with activity coordinators and staff, though we missed the celebrations as were restricted. The photos/videos sent by the coordinator were very much appreciated by our overseas family too. Throughout the pandemic, we were given feedback as to what was going on at the care home. The indoor/cubicle visits with the speaker system is a brilliant idea. Recent facility to visit Mum indoors has been a great relief. We have been very happy with the care/management and all the staff. The Gwyneth and Hindu speaking staff makes a lot of difference in communication with residents, especially Mum relates to them and enjoys the activities with better understanding."

Fatima
carehome.co.uk rating: 4.92 out of 5

"My mum went into Brook House Wembly in May 2015. I had no concerns when Covid kicked in as I knew she was still receiving the utmost care in every way, This home deserves the highest recognition on all levels. Mum passed in May 2021."

K B
carehome.co.uk rating: 4.58 out of 5

"My family and I have no words to express our gratitude for the way in which all the staff cared for our mother during her stay at the Barchester Brook House Care Home. We were happy that our mother spent her last few years in such a caring environment with such an impeccably high standard of care delivered with warmth and compassion. Thank you all for the loving care you gave to our mom. Brook House is a special place!"

Zaineb B
carehome.co.uk rating: 5.00 out of 5

"My mother was a resident for 3 years at Barchester Brook House Care Home suffering from Alzheimer's. She recently passed away at the ripe old age of 98. The care she received from the staff was excellent and much better than we could have provided at home. All the staff of Brook House, the manager and his team, nurses, care assistants and reception and admin staff are professionally trained to look after the residents and welcome relatives when visiting. The end of life care provided to my mother by the nurses and care assistants was first class. During the last days of my mum's life, the relatives were given 24-hour access and support. Also, the after death service was very much supportive and sympathetic. Once more my family will be eternally grateful to the staff and management at Brook House for looking after our late Mother."

Aunali S
carehome.co.uk rating: 4.83 out of 5

"My mum was a resident for about four years. I live in Sydney, Australia and during this time I visited her several times and my last visit was in September 2019. I just wanted to drop a few lines to let you know that I can’t thank the staff enough for the care and attention that my mum received during her stay at Barchester Brook House Care Home. I found the facilities were exceptional and the staff were all so cheerful, attentive and supportive. Once again thank you all so much."

Moiz S
carehome.co.uk rating: 5.00 out of 5

"Very helpful manager and staff, very considerate. Very clean."

D C
carehome.co.uk rating: 4.83 out of 5

"My Grandad was admitted to Brook House on the 24th of December and considering what he has gone through I am thrilled with the care and input in the last 2 days - remarkable they really care. The Manager is so supportive and has said he will get my Grandad going back to church - they gave him a Christmas present and he has only been there a day. This means everything to see my grandad happy and the best present I could have had was seeing him and my mum so happy with the placement. I know it is early days but I don't think they can do anything wrong - the staff are so nice and the place is clean and looks like a palace The manager on Christmas day even bought him the Irish Post - brilliant - he was happy reading it and we got video calls made to us yesterday."

Stephen H
carehome.co.uk rating: 5.00 out of 5

"The care home that my dad is in is a wonderful place for him, he is getting all the care he needs. The staff are absolutely great with him, very friendly and kind to my dad, encouraging him to get up out of bed and join in with the activities that are available on that day. He was very clean and tidy. It is such an improvement on the last home he was in."

S G
carehome.co.uk rating: 5.00 out of 5

"I visited my father today at 11:20 am we were able to go up to his room where wonderful carers were helping him out of bed. We took him downstairs after this and went and sat in the pristine garden where we sat down and 2 members from the kitchen brought us out a pot of tea and biscuits. We sat in the garden with my father until lunchtime and he seemed very happy and chatty. We took him back inside and he asked to have his lunch in the dining room. We were able to sit with him during lunch and the kind staff offered us lunch which was appetizing. The facilities were clean and tidy with the staff all having smiles on their faces and treating us kindly."

Julie H
carehome.co.uk rating: 5.00 out of 5

"As a regular visitor, I am aware of the dedication, respect and care shown to all residents (often staff are unaware that I am visiting an adjoining room when they are offering a first-rate service). Brook House offers a caring, family atmosphere not only to their residents but also to their families - this applies to all the staff. Thank you."

David C
carehome.co.uk rating: 4.75 out of 5

"Barchester Brook House is a warm, welcoming, friendly nursing care home. Staff and Management are professional, diligent and very caring. We appreciate all that they do for our mother and highly recommend this care home to others."

Maurice B
carehome.co.uk rating: 5.00 out of 5

"I and all my family feel very welcome here every time we visit my father. The manager, receptionist, carers, nurses and even the cleaners are all friendly and caring. I am very happy with the care my father gets."

A P
carehome.co.uk rating: 4.42 out of 5

"Genuine caring, supportive, safe and clean environment. Very happy with Brook House, as are all my family. Wholeheartedly recommend."

Kieran C
carehome.co.uk rating: 4.70 out of 5

"Really great quality care - had my grandmum there for over a year and all the staff including the housekeeping to management are exceptional - the manager is there every Sunday and the staff are well trained and well organised. A truly caring and homely home."

Rohan P
carehome.co.uk rating: 4.67 out of 5

"My aunty is very happy here. She won't leave her room but she still seems okay. She doesn't eat the food, only small pieces of toast and drinks lots of the vitamin drinks provided. She won't take part in any activities, value for money, in her case it's way too much."

Marian M
carehome.co.uk rating: 3.80 out of 5

"I personally have been mortally impressed with the level of care happening at its place. I can't exaggerate a good view of the establishment. All I can do is say thanks a lot."

Ronald E
carehome.co.uk rating: 5.00 out of 5

"Whenever I visit my father the staff are very polite and helpful. My father's room is always clean and tidy and he seems well cared for. The staff treat me with respect and my father also. Thanks very much."

Barbara W
carehome.co.uk rating: 4.67 out of 5

"My mother has now been in Brook House Care Home for just over a year now. My siblings and I are all very impressed with the care and attention always given to our mother at all times. The staff are always so caring and understanding of her needs. The food is very good and the dining room and the overall appearance of the home are very welcoming."

M K
carehome.co.uk rating: 4.55 out of 5

"Brook House Care Home was not our choice as my mum was discharged from the hospital to their care. I didn't have enough words to compliment all at Brook House on their standards. The love and care that are shown towards Mum, understanding her needs and accommodating her preferences. There is a lot of warmth from the moment you enter the building to when you leave. I couldn't have chosen a better place myself for my mum to recover. Thank you to all at Brook House Care Home."

S P
carehome.co.uk rating: 5.00 out of 5

"My wife is looked after with exceptional levels of care. She is treated with dignity at all times. The care staff are friendly and polite at all times. I am confident that she is receiving the best possible care at all times."

J D
carehome.co.uk rating: 4.67 out of 5

"Very satisfied with the care given to my mother. Staff are listening and helpful in meeting her needs."

U P
carehome.co.uk rating: 5.00 out of 5

"I am a friend of one of the service users at Barchester Brook House Care Home. He has been well care for here and been happy with all the facilities and staff."

Colette L
carehome.co.uk rating: 5.00 out of 5

"The time my darling husband has been here we have been extremely happy with the treatment he has received over the years. My husband has been very happy here with the kindness he received."

Janet N
carehome.co.uk rating: 5.00 out of 5

"My dad is at Barchester Brook House Care Home and I am so Happy he is to be Honest. The manager and his staff go over and beyond for their residence they really care about the people they care for, God love them. My dad knew it was my big birthday this year and asked the staff and my family could we celebrate in the home? No problem. I can not fault the kindness and love and total dedication Brook House staff have and will go to make the people they care for and their families happy 100%. Your loved ones will be truly cared for by the most amazing and dedicated people. Thank you for putting my point of view forward."

Helen K
carehome.co.uk rating: 5.00 out of 5

"A care home should be so much more than the bricks that create the structure, and the staff at Brook House get this. After caring for my father at home for 7 years, moving him into a care home was an emotional rollercoaster, but how glad am I that this is where we chose for him. The staff operate like a family and treat the residents and families in the same vein. Attentive, individual and personal care delivered with respect and dignity. To the wonderful ladies and gents who make my father's time at Brook House happy and comfortable, I can't thank you enough. At the helm, you have a care home manager who leads by example. His first priority is always the well-being happiness and safety of his residents and staff. It's obvious to see that he doesn't just work at Brook House, he lives it. Always present, always available and always working hard to maintain the incredibly high standards all lucky enough to have family here have come to expect."

Nola F
carehome.co.uk rating: 4.83 out of 5

"From day one I have been very happy with the service my father receives. More importantly, he is very happy in this home."

E S
carehome.co.uk rating: 4.92 out of 5

"The care/nursing my father receives is amazing. They have turned things around and helped as much. All of the team are all wonderful people who go the extra mile to help. The home is always clean- the cleaning staff are exceptional. The catering staff provide wonderful food on a daily basis and beautiful party food! The entertainment is great- making their very own flower arrangements for their rooms and sports programme and quizzes which my father love. The laundry man even helps individuals after work. For these reasons, I think Brook House Nursing Home is the best!"

Lara H
carehome.co.uk rating: 5.00 out of 5

"We are very pleased with how our mum is cared for."

Mary O
carehome.co.uk rating: 4.82 out of 5

"My overall impression of the care home is good. Friendly staff, the manager is very approachable. The home is clean and never smells of urine. The activities are varied and very good. Clients are taken out on a regular basis especially now they have recruited a new activity person, who obviously enjoys her job. The home is small and has a friendly and personal feel. All in all, I am very happy and feel confident that my father in law is supported and cared for very well."

Lynette
carehome.co.uk rating: 3.67 out of 5

"Overall my mum is happy here and is well looked after. I am reassured by the medical presence here and the access they have to the GP services."

A T
carehome.co.uk rating: 4.00 out of 5

"Very good home. We have used this home for a number of years. The manager and his team do a great job of looking after her needs."

Jaya P
carehome.co.uk rating: 4.25 out of 5

"Dad is very happy here and we feel he is safe. There is always a happy face and the nurse on floor 2 is great. The carers, on the whole, are very attentive. I know I can always speak to a manager if needed to solve a problem."

L T
carehome.co.uk rating: 4.09 out of 5

"My mother has been in Brook House for over 3 years. She is very well looked after from all staff e.g nurses, carers, admin and management. The home is very clean in fact excellent like walking into a hotel. Carers are very professional and caring. I would highly recommend this nursery home."

Vera M
carehome.co.uk rating: 4.92 out of 5

"I am very always welcome. Staff are very good to me and the rest of the family. Management very excellent, we always feel at home, anytime we come to visit grandma. I never regret she came to this home comparing to where I worked. I like everything about the home. The activities lady is very good and helpful all the time!"

Elizabeth O
carehome.co.uk rating: 5.00 out of 5

"I find the house very clean and welcoming, they allow you to visit whenever you want and stay as long as you like. They entertain seasonally, BBQ in the summer, music on Sundays, all very welcoming."

M C
carehome.co.uk rating: 4.33 out of 5

"The care here is very good but I notice that at times some of the residents are difficult to cope with. I am very happy living here, it is so much better than when I was coping on my own at home."

Terence R
carehome.co.uk rating: 4.67 out of 5

"The care my brother received at Brook House was exemplary. We could not have found a more conducive environment for his last few months. The staff were well qualified and attentive. The food and general facilities were of the highest quality and the activities coordinator arranged a series of events which made him feel welcome and involved."

D F
carehome.co.uk rating: 4.92 out of 5

"My mother entered Brook House for respite care for 4 weeks and we have been more than pleased with her care. My mother has advanced dementia and can not to anything for herself, coupled with other ongoing health issues. She has never been in residential care before as she is cared for at home, so I had lots of reservations initially about her entering Brook House. However, the nursing care she has received has been fantastic. The care assistants are attentive and experienced. My mother has been comfortable, well fed and has smiled everyday. In fact, she has begun to interact more with us than she even did at home! I am grateful to Brook House for there care and support at an anxious time for my family. The place is well managed and a friendly environment encouraging open visiting hours for all friends and family of all ages. I would definitely consider using Brook house for future respite."

Jenny D
carehome.co.uk rating: 3.83 out of 5

"My daughter has been a resident in this home for 7 years. I am 100% satisfied with all aspects of their care."

Sean B
carehome.co.uk rating: 5.00 out of 5

"Excellent care is taken. Can visit at any time. Aunty is very happy here. Staff and management are caring and friendly. Good food."

Mary Ann L
carehome.co.uk rating: 4.92 out of 5

"I am pleased with the care that my mother is receiving at the Brook House establishment and would recommend the nursing home to relatives and friends."

Leanie G
carehome.co.uk rating: 3.83 out of 5

"My uncle stayed here from January 16th till he died in may, from advanced lung cancer. What a wonderful place, clean, tidy, bright and modern, with wonderful caring staff. I was really impressed with Brook House, not just on my first visit but every visit. Not only did the home look after my uncle but also me, at a very difficult time. I can't thank all the staff enough, especially managers, who went above and beyond for my uncle, thank you ..."

Oonagh H
carehome.co.uk rating: 4.58 out of 5

"My aunt has been in care here since late 2016 and I have found the staff and care level to be very good. In the last months, my aunt had a health set back and I thought her time had come but thanks to the carers and nurses efforts and commitments she has made improvements to her life. I would like to thank the whole team at Brook House Wembley."

Nigel R
carehome.co.uk rating: 4.33 out of 5

"No complaints, all OK."

Suzanne B
carehome.co.uk rating: 4.75 out of 5