Reviews for Castle Care Village - Castle Keep

"Excellent, caring and friendly."

I W
carehome.co.uk rating: 4.75 out of 5

"Excellent, caring and friendly."

I W
carehome.co.uk rating: 4.75 out of 5

"Our father has been in Barchester Castle Keep Care Home now for a year. I would like to say, what absolutely amazing staff take care of him. With dementia causing behaviour difficulties, it cannot be easy dealing with unexpected occurrences. The staff do everything with a smile and encouraging words showing real care and commitment. In my estimation, they go above and beyond every day. A credit to their profession. Cannot praise them enough. The manager is also only too happy to discuss anything with the family. 5 star service. Thank you so much."

Janet H
carehome.co.uk rating: 4.50 out of 5

"Our father has been in Barchester Castle Keep Care Home now for a year. I would like to say, what absolutely amazing staff take care of him. With dementia causing behaviour difficulties, it cannot be easy dealing with unexpected occurrences. The staff do everything with a smile and encouraging words showing real care and commitment. In my estimation, they go above and beyond every day. A credit to their profession. Cannot praise them enough. The manager is also only too happy to discuss anything with the family. 5 star service. Thank you so much."

Janet H
carehome.co.uk rating: 4.50 out of 5

"I felt visiting the home was the right one, clean and bright, staff friendly and professional, very organised and work together as a team. Always feel a warm welcome when visiting my husband. The care given is excellent, always ready to support and encourage the residents."

Joan B
carehome.co.uk rating: 5.00 out of 5

"The staff are absolutely marvellous, they are all so friendly and they can not do enough for the residents or visitors for that matter. The building is kept very clean, pleasant surroundings, the food is lovely and most importantly, my wife is very happy."

William B
carehome.co.uk rating: 5.00 out of 5

"I am happy with the care and support my father-in-law receives. Staff work extremely hard and often understaffed. Laundry is an issue, all Father-in-law's clothes/bedding are all named, would appreciate only named items being put in his room as ends up wearing other clothes. Staff are all very helpful and caring, they are so good with Father-in-law and cheer him up if he's down. Thank you."

Donna P
carehome.co.uk rating: 4.75 out of 5

"All carers/staff are very caring and work extremely hard to look after my husband. At times, I feel they are understaffed and chasing around. Now it is nicer weather, is nice residents get outside but again, can't if short staffed. We like the activities you do, it would be helpful if my husband, at times, could mix with residents in Nightingale."

Anne P
carehome.co.uk rating: 4.58 out of 5

"My husband and I have recently had a couple of tries out on the minibus to different garden centres. We thoroughly enjoyed ourselves. From the moment we left the nursing home, we were both treated with first-class care and consideration from the moment we left to the time we returned. We certainly hope there will be more trips out offered. Thank you for all you do."

D G
carehome.co.uk rating: 5.00 out of 5

"On my visit, before Dad became a resident, I can’t fully describe my feelings but Castle Keep blew my mind. It was open, airy, with lots of space, calm and homely, the other residents and staff were all at ease. It was so welcoming, I immediately felt at ease. The residents were clean and relaxed and the staff all interacted with residents, one in particular sticks in my mind forever, she was sitting on a sofa, a resident's legs resting on her as she gently rubbed them, this was definitely the place for Dad. I felt the love and care right there. All the staff are amazing, their expertise, knowledge, care, and advice is invaluable. Dad is so settled and this is entirely due to them and their dedication. They keep us informed on everything, with help, advice and honesty, not only looking after Dad but us too, nothing is too much, they have set our minds at ease so many times, full of support and compassion, and we can’t thank them enough. I appreciate every one of them, I’m so happy Dad has found his forever home with them."

Lisa R
carehome.co.uk rating: 5.00 out of 5

"My partner has been a resident at Castle Keep Care Home for nearly four years in both Nightingale and Willow. I have nothing but great respect for all carers and staff who tirelessly provide the much-needed care my partner requires. Castle Keep is a very homely place to visit, the staff are lovely and always so welcoming. I am always informed of any unforeseen incidents regarding my partner's wellbeing for which I am most grateful. I have absolutely no problem with my partner remaining in their care."

J C
carehome.co.uk rating: 4.33 out of 5

"I would like to say I am very happy with all aspects of the care given to my husband. The staff are excellent in their caring attitude, the accommodation is clean and tidy and the food is good. The doctor's facilities are good and overall standards are good."

Sylvia B
carehome.co.uk rating: 5.00 out of 5

"I am pleased with my husband's care, he always looks clean and tidy. Nothing is too much trouble for your nursing staff carers. Activities are good and we get taken out which my husband loves. My only problem is his laundry. I label everything but some go missing."

P W
carehome.co.uk rating: 5.00 out of 5

"This is a lovely facility, it is lovely and clean, and all the staff are amazing and have made my partner feel totally at home. Nothing is too much trouble. The manager is great and you can talk to her about anything. I feel totally comfortable placing my partner here."

Lynne B
carehome.co.uk rating: 5.00 out of 5

"My brother is a very hard person to please but as I write this he is very happy with the care and the people at the home. As a sister I am pleased with it all, he gets really looked after."

Gillian W
carehome.co.uk rating: 4.50 out of 5

"My mum is receiving amazing care at castle keep, everyone of the staff not only give my mum a* care they also look after us when we are there and make us feel so welcome and relaxed when we visit. It really is a pleasure. I obviously never wanted my mum to come into a care home but it has been made so much easier knowing she is receiving amazing care."

K N
carehome.co.uk rating: 5.00 out of 5

"My father has only been a resident for 3-months after coming from another home. He seems a lot more settled here, and the staff have a lot to do with that. I know he isn't always easy to handle, but the staff are professional and kind. They put my mind at ease with how they care for him. Thank you"

D D
carehome.co.uk rating: 4.18 out of 5

"Laundry - Lose clothing and bedding even when name on it. The staff are angels so glad my husband is with you."

P W
carehome.co.uk rating: 4.33 out of 5

"The Nightingale ward staff are amazing! They really do go above and beyond to look after all the residents and really create amazing events and activities for them to enjoy and be involved with! They really do CARE! During Covid-19 lockdowns they had to step up further to be there when family members couldn't and that meant everything to me and my family. I just wish admin was a person with empathy and excellent people skills as it's needed when working in the care sector."

Victoria M
carehome.co.uk rating: 4.83 out of 5

"My husband's care during the last year has been excellent. The staff are kind and empathetic, despite the difficulties he presents. He appears to be happy in the care home as far as I can tell, and the staff work to a refined regime to maintain safety during the pandemic. I am very disappointed to not have my request for an essential carer considered. Despite these risks, this is very important to me."

A E
carehome.co.uk rating: 4.50 out of 5

"My husband was taken into respite care last May at the beginning of Covid restrictions. A very difficult and emotional time for all concerned. To my amazement, I found that the care and love given, was much more than I could have hoped for. Not just for my husband, but for myself too. Thank you all so much to all who work so hard at Castle Keep for keeping our loved ones safe and contented. I highly recommend this Care Home when you are unable to cope with the situation at home. Well done everyone."

Ann M
carehome.co.uk rating: 4.25 out of 5

"I am really happy with the care that my mum is receiving at Castle Keep in Hull. All the staff are amazing and very caring. She feels safe and happy. My only criticism would be that the home does not have the appropriate technology for video call when visiting is not allowed these could also be booked."

Ruth D
carehome.co.uk rating: 4.92 out of 5

"Very pleased with Castle Keep. My brother loves it here and looks very happy when I visit him and looks well looked after."

C H
carehome.co.uk rating: 4.08 out of 5

"I am not able to comment on some of the options below because I have not been inside Willow unit since March. However, I have visited my Mother four times in the garden under the booked appointment system which has been very well planned and managed. The staff I have met on these visits and those I have spoken to on the phone have been well informed and kind, demonstrating impressive commitment and empathy."

R C
carehome.co.uk rating: 4.17 out of 5

"My uncle came to Castle Keep last December and I was so happy. He has come on two-fold to what he was. The care at the home in my estimation is second to none. They deserve a medal for the way they have kept all the resident's spirits up during this lockdown. the staff are friendly, caring and approachable at any time. Thank you for your work and time."

C T
carehome.co.uk rating: 5.00 out of 5

"My husband has been cared for at Castle Keep for the last few months. I have 30 years in care from a personal carer to manager and I can say from my heart that this home has exceeded all expectations. All the staff are friendly, compassionate and show great empathy to residents and relatives. My thanks to you all, you are the best."

E C
carehome.co.uk rating: 5.00 out of 5

"All carers/staff are very caring and work extremely hard to look after my husband. At times, I feel they are understaffed and chasing around. Now it is nicer weather, is nice residents get outside but again, can't if short staffed. We like the activities you do, it would be helpful if my husband, at times, could mix with residents in Nightingale."

Anne P
carehome.co.uk rating: 4.58 out of 5

"My husband has been cared for at Castle Keep for the last few months. I have 30 years in care from a personal carer to manager and I can say from my heart that this home has exceeded all expectations. All the staff are friendly, compassionate and show great empathy to residents and relatives. My thanks to you all, you are the best."

E C
carehome.co.uk rating: 5.00 out of 5

"My uncle came to Castle Keep last December and I was so happy. He has come on two-fold to what he was. The care at the home in my estimation is second to none. They deserve a medal for the way they have kept all the resident's spirits up during this lockdown. the staff are friendly, caring and approachable at any time. Thank you for your work and time."

C T
carehome.co.uk rating: 5.00 out of 5

"I am not able to comment on some of the options below because I have not been inside Willow unit since March. However, I have visited my Mother four times in the garden under the booked appointment system which has been very well planned and managed. The staff I have met on these visits and those I have spoken to on the phone have been well informed and kind, demonstrating impressive commitment and empathy."

R C
carehome.co.uk rating: 4.17 out of 5

"Very pleased with Castle Keep. My brother loves it here and looks very happy when I visit him and looks well looked after."

C H
carehome.co.uk rating: 4.08 out of 5

"I am really happy with the care that my mum is receiving at Castle Keep in Hull. All the staff are amazing and very caring. She feels safe and happy. My only criticism would be that the home does not have the appropriate technology for video call when visiting is not allowed these could also be booked."

Ruth D
carehome.co.uk rating: 4.92 out of 5

"My husband was taken into respite care last May at the beginning of Covid restrictions. A very difficult and emotional time for all concerned. To my amazement, I found that the care and love given, was much more than I could have hoped for. Not just for my husband, but for myself too. Thank you all so much to all who work so hard at Castle Keep for keeping our loved ones safe and contented. I highly recommend this Care Home when you are unable to cope with the situation at home. Well done everyone."

Ann M
carehome.co.uk rating: 4.25 out of 5

"My husband's care during the last year has been excellent. The staff are kind and empathetic, despite the difficulties he presents. He appears to be happy in the care home as far as I can tell, and the staff work to a refined regime to maintain safety during the pandemic. I am very disappointed to not have my request for an essential carer considered. Despite these risks, this is very important to me."

A E
carehome.co.uk rating: 4.50 out of 5

"The Nightingale ward staff are amazing! They really do go above and beyond to look after all the residents and really create amazing events and activities for them to enjoy and be involved with! They really do CARE! During Covid-19 lockdowns they had to step up further to be there when family members couldn't and that meant everything to me and my family. I just wish admin was a person with empathy and excellent people skills as it's needed when working in the care sector."

Victoria M
carehome.co.uk rating: 4.83 out of 5

"Laundry - Lose clothing and bedding even when name on it. The staff are angels so glad my husband is with you."

P W
carehome.co.uk rating: 4.33 out of 5

"My father has only been a resident for 3-months after coming from another home. He seems a lot more settled here, and the staff have a lot to do with that. I know he isn't always easy to handle, but the staff are professional and kind. They put my mind at ease with how they care for him. Thank you"

D D
carehome.co.uk rating: 4.18 out of 5

"My mum is receiving amazing care at castle keep, everyone of the staff not only give my mum a* care they also look after us when we are there and make us feel so welcome and relaxed when we visit. It really is a pleasure. I obviously never wanted my mum to come into a care home but it has been made so much easier knowing she is receiving amazing care."

K N
carehome.co.uk rating: 5.00 out of 5

"This is a lovely facility, it is lovely and clean, and all the staff are amazing and have made my partner feel totally at home. Nothing is too much trouble. The manager is great and you can talk to her about anything. I feel totally comfortable placing my partner here."

Lynne B
carehome.co.uk rating: 5.00 out of 5

"I felt visiting the home was the right one, clean and bright, staff friendly and professional, very organised and work together as a team. Always feel a warm welcome when visiting my husband. The care given is excellent, always ready to support and encourage the residents."

Joan B
carehome.co.uk rating: 5.00 out of 5

"The staff are absolutely marvellous, they are all so friendly and they can not do enough for the residents or visitors for that matter. The building is kept very clean, pleasant surroundings, the food is lovely and most importantly, my wife is very happy."

William B
carehome.co.uk rating: 5.00 out of 5

"I am happy with the care and support my father-in-law receives. Staff work extremely hard and often understaffed. Laundry is an issue, all Father-in-law's clothes/bedding are all named, would appreciate only named items being put in his room as ends up wearing other clothes. Staff are all very helpful and caring, they are so good with Father-in-law and cheer him up if he's down. Thank you."

Donna P
carehome.co.uk rating: 4.75 out of 5

"My brother is a very hard person to please but as I write this he is very happy with the care and the people at the home. As a sister I am pleased with it all, he gets really looked after."

Gillian W
carehome.co.uk rating: 4.50 out of 5

"My husband and I have recently had a couple of tries out on the minibus to different garden centres. We thoroughly enjoyed ourselves. From the moment we left the nursing home, we were both treated with first-class care and consideration from the moment we left to the time we returned. We certainly hope there will be more trips out offered. Thank you for all you do."

D G
carehome.co.uk rating: 5.00 out of 5

"My partner has been a resident at Castle Keep Care Home for nearly four years in both Nightingale and Willow. I have nothing but great respect for all carers and staff who tirelessly provide the much-needed care my partner requires. Castle Keep is a very homely place to visit, the staff are lovely and always so welcoming. I am always informed of any unforeseen incidents regarding my partner's wellbeing for which I am most grateful. I have absolutely no problem with my partner remaining in their care."

J C
carehome.co.uk rating: 4.33 out of 5

"On my visit, before Dad became a resident, I can’t fully describe my feelings but Castle Keep blew my mind. It was open, airy, with lots of space, calm and homely, the other residents and staff were all at ease. It was so welcoming, I immediately felt at ease. The residents were clean and relaxed and the staff all interacted with residents, one in particular sticks in my mind forever, she was sitting on a sofa, a resident's legs resting on her as she gently rubbed them, this was definitely the place for Dad. I felt the love and care right there. All the staff are amazing, their expertise, knowledge, care, and advice is invaluable. Dad is so settled and this is entirely due to them and their dedication. They keep us informed on everything, with help, advice and honesty, not only looking after Dad but us too, nothing is too much, they have set our minds at ease so many times, full of support and compassion, and we can’t thank them enough. I appreciate every one of them, I’m so happy Dad has found his forever home with them."

Lisa R
carehome.co.uk rating: 5.00 out of 5

"I am pleased with my husband's care, he always looks clean and tidy. Nothing is too much trouble for your nursing staff carers. Activities are good and we get taken out which my husband loves. My only problem is his laundry. I label everything but some go missing."

P W
carehome.co.uk rating: 5.00 out of 5

"I would like to say I am very happy with all aspects of the care given to my husband. The staff are excellent in their caring attitude, the accommodation is clean and tidy and the food is good. The doctor's facilities are good and overall standards are good."

Sylvia B
carehome.co.uk rating: 5.00 out of 5

"My husband's care during the last year has been excellent. The staff are kind and empathetic, despite the difficulties he presents. He appears to be happy in the care home as far as I can tell, and the staff work to a refined regime to maintain safety during the pandemic. I am very disappointed to not have my request for an essential carer considered. Despite these risks, this is very important to me."

A E
carehome.co.uk rating: 4.50 out of 5

"The Nightingale ward staff are amazing! They really do go above and beyond to look after all the residents and really create amazing events and activities for them to enjoy and be involved with! They really do CARE! During Covid-19 lockdowns they had to step up further to be there when family members couldn't and that meant everything to me and my family. I just wish admin was a person with empathy and excellent people skills as it's needed when working in the care sector."

Victoria M
carehome.co.uk rating: 4.83 out of 5