Reviews for Cepen Lodge Care Home

"Am very happy with the care my mother is having."

Teresa P
carehome.co.uk rating: 5.00 out of 5

"Am very happy with the care my mother is having."

Teresa P
carehome.co.uk rating: 5.00 out of 5

"I cannot praise the staff at Cepen Lodge enough. They are always friendly, polite and helpful. I have the comfort in knowing they all know my mum and do an excellent job meeting her needs. The daily activities are great and I love seeing my mum getting involved. I have peace of mind knowing Mum is well cared for, safe and happy."

Deborah T
carehome.co.uk rating: 5.00 out of 5

"I cannot praise the staff at Cepen Lodge enough. They are always friendly, polite and helpful. I have the comfort in knowing they all know my mum and do an excellent job meeting her needs. The daily activities are great and I love seeing my mum getting involved. I have peace of mind knowing Mum is well cared for, safe and happy."

Deborah T
carehome.co.uk rating: 5.00 out of 5

"The staff are very professional, caring and compassionate. The food, facilities and cleanliness are also excellent. The management and reception staff excelled in their roles. Thank you for taking good care of my mum. Sadly mum was only with Barchester Cepen Lodge for five and a half weeks and was too ill to participate or to take part in the activities."

J F
carehome.co.uk rating: 5.00 out of 5

"The care that my brother received in the last two and a half years was amazing. Towards the end, everyone was so caring; it was as though my brother was the only one in the home. "Thank you" to all the staff just doesn't seem enough, but thank you. I could recommend Cepen Lodge to anyone without any hesitation."

A D
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has been living at Cepen Lodge for 4 years, during that time she has been looked after exceptionally well. She is always well dressed and her room is very clean and tidy. The staff are always very helpful and caring, this must have been very difficult for the past two years during the pandemic."

Martyn S
carehome.co.uk rating: 4.75 out of 5

"Friendly and helpful staff. Always happy to help and answer questions. Always keep me informed on my mother's care needs and any action required. The room and communal areas are always clean. Overall a very positive experience on all levels."

C P
carehome.co.uk rating: 4.33 out of 5

"In Cepen Lodge for respite everything excellent."

T W
carehome.co.uk rating: 5.00 out of 5

"Excellent care, support and attention is provided for my dad and also myself. I live in Cornwall and am offered consideration and support whenever I call for updates etc. My dad can be quite challenging as a dementia sufferer and the consideration offered to him by all the staff is exemplary."

M H
carehome.co.uk rating: 4.92 out of 5

"My friend has been in Cepen Lodge for 9 years and has been very happy there. She always seems smart, well-fed and content. The staff are friendly and helpful. I only visit about once a month so have limited knowledge."

W C
carehome.co.uk rating: 3.20 out of 5

"The deputy manager is very helpful and fulfils all our concerns regarding home due to Covid. All staff are very helpful, very efficient staff. Nothing is too much trouble. Call back when say they will and text very good communication skills. Will be using again for respite for my father in law, great care home."

Sharon E
carehome.co.uk rating: 4.50 out of 5

"In the past 12 months, I have noticed a lot of things you have put in to help us with gaining information. Thanks to all of the staff for all their hard work through this covid time. I can't believe how good, they have always been with a smile. Thank you."

R H
carehome.co.uk rating: 4.00 out of 5

"My mother has been a resident in Cepen Lodge since shortly before the first lockdown. It's a lovely care home with wonderful staff. Mum is so well looked after. All the family are very impressed with the standard of care she receives. She has a lovely room there. Very warm and welcoming. We often joke that she now resides in a 5-star hotel. Myself and my family would thoroughly recommend this lovely home."

M R
carehome.co.uk rating: 4.83 out of 5

"I have been a resident of Cepen Lodge for the past month. I am very pleased with my stay here. The staff are just excellent and will anything for you. The accommodation is first class and living here for the foreseeable future is going to be just great."

K W
carehome.co.uk rating: 4.50 out of 5

"My sister-in-law has been a resident for four years at Cepen Lodge. The standard of care during that time has been excellent. There is great emphasis on making residents feel at home and being part of a community, albeit a small one. The level of personal attention is very pronounced and the staff can be seen to offer a lot of time chatting to residents and tending to their every need. As an outsider, I find these qualities very comforting and vitally important, helping to remove a lot of the anxiety which relatives feel when their loved ones are in care homes. The management also display a friendly outlook to residents and members of staff producing a wonderful working atmosphere. There are many examples of very good management principles and I have every confidence in their ability to run the home as it should be. It is a delightful place to be in and I would recommend it to any individual considering the finding of a suitable place in which to place a relative."

Mark B
carehome.co.uk rating: 4.92 out of 5

"The manager conducted the initial assessment with Mum and myself and treated Mum with dignity and respect, reassuring her throughout the process. The home is beautifully decorated and kept clean and tidy with a homely feel. Her room is a good size with an ensuite large enough for the staff to assist Mum safely and they maintain Mum's personal care sensitively. Refreshments are available for both residents and their visitors anytime with visitors being warmly welcomed to join mealtimes. Staff are wonderful and communication between us has been brilliant. The staff have adapted to Mum's evolving needs and I have been consistently updated. In fact, Mum's health and well being have improved dramatically in the time she has lived there. She loves it when I bring the dog for cuddles! Activities are planned and implemented to keep residents stimulated and visitors are invited to many events. The staff have been encouraging video calls during lockdown which Mum has found comforting."

Na H
carehome.co.uk rating: 4.92 out of 5

"A wonderful home - the staff are very caring and alert to the needs of the residents they are looking after. Always clean and bright, it has a nice feel and I am sure the residents are all very happy at this home. Over the lockdown period, the staff have gone out of their way to keep us informed with what is happening, any needs or requirements have been dealt with very quickly. They have provided contact with loved ones via Skype or Zoom plus I have received regular emails with pictures. I can recommend this home as top-class with wonderful caring staff."

Chris M
carehome.co.uk rating: 4.75 out of 5

"Cepen Lodge is a very caring, well-run care home. The home has exceeded my expectations and I am very happy with everything that is being done for my mum. So many times the manager and staff have gone the extra mile and I can't thank them enough."

Gill T
carehome.co.uk rating: 5.00 out of 5

"Dad has been a resident at Cepen Lodge since February 2019. He had been hospitalised previously and was initially rather unwilling to stay, but he quickly settled in made friends both with other residents and the staff, and is now a different person, far happier and more confident. This is in large part down to the care and dedication of those who work with and look after him. We are delighted - the home has a lovely atmosphere, all the staff are cheerful and welcoming from reception right through to those "on the front line". We have been particularly pleased to be able to get the whole family together for lunch in one of the lounges, for his birthday and at Christmas. The home provides a range of activities some of which he had never tried before. Occasionally he complains that some of his clothes go missing but they usually turn up from the laundry before too long! In summary, we feel we couldn't have made a better choice for Dad at what was a very difficult time."

Chris M
carehome.co.uk rating: 4.83 out of 5

"Mum has been at Cepen Lodge since December 2017. Throughout that time I have felt that the staff have been supportive and genuinely caring towards mum and my family. They always try their best to make mum comfortable and keep her spirits up. They keep me informed of anything I need to be aware of and I never feel that mum is being neglected or worry about her health or wellbeing. There are a couple of members of staff who feel part of our extended family and I am very grateful to know that they are there."

Dawn J
carehome.co.uk rating: 4.50 out of 5

"The entire team at Cepen Lodge are thoughtful, caring and respectful. They have made this tough time so much easier with their positive support. It feels like a family, and I am so pleased my mum is being cared for by them. Every Thursday I am clapping for the team at Cepen Lodge."

Sarah S
carehome.co.uk rating: 4.92 out of 5

"I just wanted to say a big 'thank you' to all the staff at Cepen Lodge for everything they are doing during this difficult time. I have just had a great video conversation with my dad on what is his 65th wedding anniversary. Sadly my mum cannot visit him at the present time, but I know they have spoken to one another today and have happy memories of that special day many years ago. Dad did make me laugh because he can vividly remember his wedding day down to the finest detail, but struggled to tell me what he had had for lunch..! It is reassuring to Mum and all of our family, to know he is being well looked after and cared for, and I hope that it will not be too long before we can all get together again for a little celebration. In the meanwhile, please all stay safe and thank you for your kindness shown to my dad."

Ian C
carehome.co.uk rating: 4.83 out of 5

"My father-in-law recently passed away at this care home. The care he received from the staff during the 2 years he was there, was personal, caring and dignified. The staff treated him as an individual and made sure he always had the things that made him happy. We are delighted that we chose Cepen Lodge for him."

Emma Q
carehome.co.uk rating: 5.00 out of 5

"My mum has been here for over 5 years: her dementia is progressing but she still recognises most of her visitors. Initially, she was very difficult but is now stable. It took a while to sort her medication, but now this runs very smoothly. She likes the food, which seems to be varied and of a good standard. Her room has its own toilet and shower, together with functional furniture. It is always clean. It took a year for her to join in the activities offered, but now she goes to most of them, and has even been teaching other residents to knit! She has gone out on a few trips as well - local abbey, butterfly farm, etc. At the last review, I had with the manager, I was asked if I thought mum felt 'safe': I said yes. Mum feels safe, she is 'safe and secure' in a stable environment where the staff are pretty good (staff turnover seems very low to me) and they all take care of mum, from the Manager through to the housekeeping staff. The only downside is the cost: it's not cheap."

Carolyn
carehome.co.uk rating: 4.50 out of 5

"Really good care provided and Mom enjoys the food and the activities. The staff are very kind and always cheerful."

Claire W
carehome.co.uk rating: 5.00 out of 5

"My Father has been a resident at Cepen Lodge for over 3 years now and, as his faculties and mobility have steadily declined, we are very impressed with the care he has received. It was always going to be a challenge to persuade him to join in with activities in Cepen Lodge, but the staff never give up trying. The 'Boys Day Out' to bowling and a pub meal was a great success. The very low turnover of staff, I am sure, makes a huge difference to the running of the home and the care given. Dad has had the same staff looking after him since he moved there. Very happy with our choice of Cepen Lodge."

J K
carehome.co.uk rating: 4.58 out of 5

"The care home is absolutely superb - just couldn't be bettered. My father settled in really quickly and is given excellent care. Every single member of staff is friendly and welcoming. Nothing is too much trouble."

Carol B
carehome.co.uk rating: 5.00 out of 5

"My father has advanced dementia. I feel lucky to have found Cepen Lodge as the next step in his care. The manager is intelligent, caring and attuned to the needs of individual residents. Medical decisions are approached as a team effort of staff, relatives and medical professionals. The care staff are competent, sympathetic and caring with a great sense of humour. Would I recommend Cepen Lodge? Absolutely!"

S M
carehome.co.uk rating: 4.42 out of 5

"I have been very impressed by the very caring staff who worked so hard to ensure that I was so well looked after during my stay in Cepen Lodge. Without fail they were only too happy to do anything for you, no matter how busy they were and they certainly have to work very hard!"

C H
carehome.co.uk rating: 4.42 out of 5

"My mother has been with Cepen Lodge for only a short time and already I can see a positive impact her new surroundings have had. I look forward to seeing her each time I visit as I know she will have something good to tell me about the activities she has been participating in and what lovely food she has been having, especially cake! Mum is a little under confident but knowing this, she has been helped by the wonderful staff who know how to get the best from her, which is far more than I ever could. I was unsure how she would settle in, but knowing her needs are met and she is safe and warm really gives me peace of mind. Some of the entertainments which have been on within the home are amazing. Mum loves animals, especially dogs and really enjoys the pets as therapy visits. Live music is also a regular theme. The whole team should be extremely proud of what they do on a day to day basis, as I imagine it cannot be easy. I thank you all very much for giving my mum a new outlook on life."

Jane S
carehome.co.uk rating: 5.00 out of 5

"My mother stayed two nights in order to visit a friend who is a resident. She was pleased with the care provided and the facilities. She was, however, disappointed with the food and found the bed uncomfortable. I noticed that when I collected her she was still wearing the same clothes as when she arrived and had only changed her underwear once. I thought staff might have encouraged her to put on fresh clothes. Overall she and I were satisfied with the experience. I found the staff welcoming and attentive to my mother. I think it would be inappropriate to recommend or otherwise as we live so far away from the provider."

P R
carehome.co.uk rating: 3.67 out of 5

"The home is always friendly as are the staff. It always appears clean with no smells. The care seems to be pretty good. A shame the staff turnover is so high and the manager has changed a number of times. Recently room cleanliness has not been so good and the residents nails have not been cut. There has also been a lack of encouragement to join in activities due to lack of activity staff. Overall fairly good and I am always informed of any issues."

Susan R
carehome.co.uk rating: 3.27 out of 5

"Mum has been in Cepen Lodge for three years. With the patience and care from the staff she accepts it as her home and feels settled and secure. She suffers from dementia and remembers four of the carers who look after her but is continually amazed at how kind the "unknown" people are always friendly and willing to help when she becomes confused. The staff keep me fully informed on health issues and are quick to call in a doctor if they are worried. I leave mum at the end of the day knowing that she is well looked after with plenty to occupy her until my next visit."

P J
carehome.co.uk rating: 4.25 out of 5

"I am so glad my mum has spent the last 6 months of her life with you. Her last days of care were made so much better with the care an attention given by the amazing staff I cant say enough thank yous to them."

Sandra P
carehome.co.uk rating: 5.00 out of 5

"I get looked after very well, in all areas."

Geoff P
carehome.co.uk rating: 5.00 out of 5

"My husband has had dementia for over 4 years and I was finding it increasingly difficult to look after him at home. Initially I was looking for a placement for 2 weeks respite, mainly for his welfare, as I realised I was unable to provide the level of care needed. My friend and I arrived at Cepen Lodge one Friday evening without an appointment and we were greeted warmly by the manager. She talked through all our needs and expectations sympathetically. We were then shown the dementia floor - all rooms were light and airy, pleasantly decorated with en suit facilities and a major bonus - a resident cat! I subsequently returned with my husband for an assessment and we decided Cepen Lodge would be an ideal home for him. He settled in really quickly and has never asked to leave. All the staff are helpful, kind, encouraging, treat him with dignity and go the extra mile. The manager and her assistant are exemplary, they have helped me through several crises and concerns. They are always willing to discuss our point of view, to arrive at a satisfactory outcome for all parties, nothing is too much trouble. A recent trip to the zoo was a great success. I feel confident all my husbands needs will be met at Cepen Lodge - he is happy and settled."

Diane B
carehome.co.uk rating: 5.00 out of 5

"I have been in this home for 4 year plus now and I am completely satisfied with all I have ticked, really happy."

M.W.
carehome.co.uk rating: 4.25 out of 5

"Absolutely delighted with the care and attention that was given to mum for her week of respite care. Nothing was too much trouble. Mum looks happier and healthier than she has done for a long time. Thank you."

Pauline B
carehome.co.uk rating: 5.00 out of 5

"Did not like the room being by car park because of fumes. Request to replace light bulb over the mirror in the en suite was not adhered to in the whole of the two-week stay. Staff very friendly and helpful."

F W
carehome.co.uk rating: 3.67 out of 5

"Can't thank them enough for taking good care of my Nan right up to the day sadly she passed only a short while after being diagnosed with cancer. She loved living there and was very happy, only had good things to say. They were always happy to chat if we needed to and during her final weeks kept us up to date as much as possible."

Fiona S
carehome.co.uk rating: 4.58 out of 5

"The staff at Ceper Lodge are always kind, considerate and most helpful. They treat my mother with respect and she is also treated with the utmost dignity. Their care of my mother has been excellent and the communication with the family is excellent. they have helped me sort out my mother's affairs with patience and their knowledge has been a life saver for me. I can't thank them all enough for their care and support. A brilliant hard working team."

Aileen R
carehome.co.uk rating: 4.92 out of 5

"Cepen Lodge Care Home made my mother with dementia extremely welcome. She was understandably very confused at the onset but with their care and patience with her she has now settled and is very happy and content. After 2 and a half weeks it is like I have got my real mother back, not a frightened withdrawn and depressed lady that she had become living on her own. I can't thank Cepen Lodge Care Home enough."

Dianne P
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident for over 18 months and I cannot praise enough the care she is given, great attention to her personal needs and quirks. The staff all cannot do enough for her, the food is excellent. I have visited at all different times of the day and night and the care is always the same. Great care taken over her medication needs and liaison with her own doctor."

David L
carehome.co.uk rating: 5.00 out of 5

"The staff are friendly and helpful and my mother is well settled at Cepen Lodge Care Home. Mummy has a good rapport with her carers and definitely has her particular favourites. The hairdressing facilities do not match what would be the case in a salon and are in need of improvement eg. No back wash basin, no capes, no electric clippers and no setting lotion. I must say that there are occasions when the phone is not answered, particularly at weekends and often when I take my mother back home in the evenings. The home appears to be very short staffed."

Jane F
carehome.co.uk rating: 4.25 out of 5

"As always they really take so much care looking after my mum. Nothing is to much trouble staff always willing to talk and explain what mum has been up to. The activities at Cepen Lodge Care Home are great the staff encourage mum to join in this makes me very happy as I know my mum would not do this voluntary. Carry on the good work you should all be extremely proud of the great team you have at Cepen Lodge. Thank you for taking such great care of my mum I am so grateful."

Aileen R
carehome.co.uk rating: 4.67 out of 5

"Very clean and tidy. Nice good size room and en-suite. Staff very friendly and helpful. Food very good quality and presentation. Portions slightly small but plenty of snacks available 24/7."

W T
carehome.co.uk rating: 4.58 out of 5

"So grateful I found Cepen Lodge. After my initial visit, I didn't bother to look anywhere else as I realised this was The One. Myself, my brothers and our extended family are full of praise and so appreciative for the sensitive quality of care your excellent staff provide. We all feel confident that my mother is safe and you will do your best to provide for her needs. That means a lot when many of us live so far away. I'm very pleased that she is taken to Malmesbury Abbey regularly for Communion as she is a committed Christian. She enjoys her lunchtime glass of wine and I thought the the G & T event was just up her street. She is visited regularly by her Vicar from Marshfield and Mother says would be interested in offering regular Communion for your residents. Something well worth considering?"

Elizabeth P
carehome.co.uk rating: 4.58 out of 5

"My mother has been in Cepen Lodge for just over a year and I am very pleased with the care she is receiving. Her room is clean and bright and airy with an ensuite wet room. The staff are very kind and there are always activities going on. Relatives can make tea and coffee in the dining room/kitchen. The staff are always kind and attentive and very patient. I am very happy with Cepen Lodge."

Jacqueline J
carehome.co.uk rating: 4.92 out of 5

"My mum was treated with care and respect the day she arrived. Her room was tastefully decorated and very comfortable. All the staff were wonderful very cheerful, especially the entertainments staff - very valuable. Even with a Flu breakout, they worked extremely hard, looking out for the residents' wellbeing and keeping everyone safe. The food is second to none."

J H
carehome.co.uk rating: 4.17 out of 5