Reviews for Cepen Lodge Care Home

"My father has been a resident at Cepen Lodge for over three years now and continues to be very happy living there. The staff are always extremely courteous to my family and always endeavour to be helpful and informative. They have all become my family too."

Z S
carehome.co.uk rating: 4.08 out of 5

"First visit to the care home to enquire about a service user who had recently been admitted. The receptionist was very pleasant, helpful and approachable with my query and was able to quickly get me to a member of staff who could deal with my enquiry. The nurse in charge was equally helpful and took the time to resolve my query."

Philip I
carehome.co.uk rating: 4.17 out of 5

"Generally excellent and now there's an active activities coordinator I hope to have Mum more engaged during the daytime."

Paul H
carehome.co.uk rating: 4.50 out of 5

"Very caring members of staff. All residents are treated with dignity and respect. When greeted at reception, staff members are always welcoming. Care staff always explain how my mother-in-law has been throughout the day. Staff always helpful and happy to answer questions."

Gina S
carehome.co.uk rating: 4.17 out of 5

"Helpful staff and a friendly team. Caring and treats residents as individuals. My nan is always treated with respect. Staff check on residents to make sure they are happy and safe."

Charlotte S
carehome.co.uk rating: 3.83 out of 5

"Considerate staff who do their best to ensure the residents are happy and safe. A special mention to one particular lady."

Kevin S
carehome.co.uk rating: 4.08 out of 5

"My husband joined Cepen Lodge on the 20th of September 2022. He is currently in an emergency respite bed, and it's his first time away from our home. He settled into the amazing Memory Lane community like he's been here for years. The staff are amazing, the place is amazing, and my husband's care is second to none! All the staff are angels."

Dawn J
carehome.co.uk rating: 5.00 out of 5

"Mum has been in the home for almost a year, and she is very content. I know she has dementia, but she always says how "lovely" it is in the home."

Christine W
carehome.co.uk rating: 4.92 out of 5

"Mum has been in Cepen Lodge for over two years. She is happy and well cared for."

Pamela P
carehome.co.uk rating: 4.83 out of 5

"My auntie was in Cepen Lodge for a period of respite, and we cannot rate it highly enough. From the kindness of the staff to the facilities to the activities and the food, not only was the team so amazing to my auntie, but they were also so supportive and helpful to me and my family - nothing was too much hassle, and we couldn't have gotten through this time without you."

Joanne M
carehome.co.uk rating: 5.00 out of 5

"Generally excellent - rooms are showing the need to be decorated. I was disturbed a couple of times by work going on."

P H
carehome.co.uk rating: 4.58 out of 5

"My Mum is currently in Cepen Lodge and has been at the facility for a number of months now. She resides on 'Memory Lane' where the care is centred around dementia care. Unfortunately, the nature of her dementia means that she can be quite challenging at times, with family, and carers alike. In conjunction with the Social Work department, we examined the opportunities in over 60 care homes within the area and Cepen Lodge represented the best facilities for stimulation and the appropriate security for Mum as her illness had worsened and it deemed necessary for her to have a permanent placement. When visiting and by frequent phone contact, the staff are always polite and in conversation, it is easy to see that they have got to Mum as an individual. The rooms are always tidy and Mum is always clean and presentable in appropriate clothes for her. The food appears appetising and is served at a dining area if desired. The range of stimulus available to Mum at the home is second to none. I would like to concentrate on the staff at Cepen Lodge. I am aware that no names should be included, but by reading this submission, the staff concerned will know who they are - and in what high regard they are held. The staff, without exception, are all kind and polite and personally informative on the phone (you know they have got to know Mum), but more importantly, there is never a question of anyone being judgemental about family members, despite circumstances. I am a senior health care provider in the NHS and can view 'care' with an objective viewpoint, however, it is delivered. I have been and remain singularly impressed with the training behind what has produced a focused and caring group of staff. I am impressed with the interviewing techniques that have chosen the right staff who care and moreover, I hold the staff who look after my Mum on a regular basis in high regard."

Adrian W
carehome.co.uk rating: 4.92 out of 5

"A lovely home, with lovely people who really care. Mum is very happy here. The events coordinator is great, she really knows how to engage the residents and comes up with some fantastic ideas for them. Always some sort of entertainment going on. Would highly recommend this home."

Gillian R
carehome.co.uk rating: 4.50 out of 5

"Most of the staff are excellent nearly 75% of them. It's now my husband's family because of dementia. I could not have chosen a better home. It feels like a home from home. I would rate this home the best locally, excellent all around with staff and residents."

Maureen B
carehome.co.uk rating: 4.67 out of 5

"Visited the home to take in my police dog to show the residents. Warm, friendly environment with lots of smiling faces, lots of people interested in the dog (springer) they were able to engage with the dog and lots of comments of remembering dogs they have had. Great to see the reaction to the dog and hopefully was a highlight for people. Will drop back in again soon."

Chris P
carehome.co.uk rating: 4.58 out of 5

"Ups and downs a bit over the years but on the whole good. Improvements since Barchester took over. My ratings relate to Barchester."

Eileen H
carehome.co.uk rating: 4.33 out of 5

"My wife has been at Cepen Lodge since July of this year. I was concerned at first as she is only 62 and very young on the staff of much older residents, however, the staff have managed her integration exceptionally well and she always seems very happy."

K T
carehome.co.uk rating: 4.50 out of 5

"Lovely surroundings, positive carers, always on hand to help when needed. They make residents and visitors feel like family. Never a dull moment. The carers are always positive and encourage residents to be interactive in activities. Me and the family feel it's a home away from home."

Charlene R
carehome.co.uk rating: 5.00 out of 5

"All welcomed by reception when entering the home as if you're a family member. All staff are polite and friendly. Relative resident is treated with respect and dignity and all staff work hard to involve him in conversations and activities (he can be quite grumpy and difficult at times!) Family are kept informed of his wellbeing and health conditions. The home is always happy to allow very young family members to visit (toddlers) and the resident's pet dog. Glad we chose Cepen Lodge."

L G
carehome.co.uk rating: 4.00 out of 5

"An outstanding care experience for my wife and, as her husband, nothing but praise for every member of staff, including the Management Team, Carers, Reception Team, Chefs, Cleaners and Laundry personnel. Everyone is a pleasure to deal with and very caring."

Roy T
carehome.co.uk rating: 4.08 out of 5

"10/10 for care of Father. Staff are excellent. They have gone beyond to help with Dad and his care. Always kept us informed of what was happening. Staff are professional and friendly, put the 'care' in care home. Have told everybody how good this place is. Would move in myself."

L R
carehome.co.uk rating: 5.00 out of 5

"The staff are always very helpful and understanding, with a special mention to two team leaders in particular who have gone beyond at this very difficult time for us. It is great to see the recent refurbishment, which has been done to a high standard."

James K
carehome.co.uk rating: 4.75 out of 5

"An amazing place! All of the staff are so nice and friendly, they really make you feel comfortable. There are always so many activities going on and make the experience so much more homely. It’s a really nice environment."

M W
carehome.co.uk rating: 5.00 out of 5

"We were made very welcome when we visited Barchester Cepen Lodge Care Home for a visit and were very impressed by the friendly and helpful staff and the high standard of the rooms and facilities. We have initially requested four weeks of respite care while we see how Mum settles and we cannot fault the care and kindness she has received so far. All the staff we have met, including chefs, maintenance, receptionists and care staff, have been so lovely and nothing has been too much trouble. Mum has settled well and all the staff are working hard to try to involve her in activities and encouraging her to make some new friends. There is a real homely feel and we are so pleased to have found such a lovely care home for Mum."

Penny S
carehome.co.uk rating: 5.00 out of 5

"I find the facilities are excellent, and the staff are very pleasant and understanding. There seems to be a lot of entertainment and things to do most days. I understand the food is excellent and the dining room looks like a posh restaurant as well as the décor throughout the building. As you come in they have been awarded 5 stars by a governing body. Well done to all!"

C H
carehome.co.uk rating: 4.92 out of 5

"Everyone is very nice to me and helpful. I love being able to get lots of stations on the TV in my room. The food is very nice."

Z K
carehome.co.uk rating: 4.82 out of 5

"Excellent. A good holiday, near home while my daughter went on her holiday. Am not ready to give up my home yet but will be happy to come later."

B B
carehome.co.uk rating: 5.00 out of 5

"Dad is getting very good care and is clean, well presented and looked after. Sadly, due to his mobility issues, he is in his room a lot. It is a relief for us to know he is safe and cared for."

T P
carehome.co.uk rating: 4.45 out of 5

"The staff here take time to get to know all the residents and make them feel at home. The home is clean and a pleasant environment with lots of activities to get involved in, they've even got their own cat!"

S S
carehome.co.uk rating: 5.00 out of 5

"Following recent surgery, I spent 2 weeks respite care at Cepen Lodge. One of the best decisions I have made! Arriving at the home I immediately felt part of a genuinely caring community. All the staff were wonderful, caring and professional. The accommodation was of a high standard, the food was excellent and the activities for residents enjoyable and varied. I was sad to leave, and should I need respite or longer-term care in the future, I would choose Cepen Lodge without hesitation. Thank you to all the staff and residents for making my stay so enjoyable and life-affirming."

Caroline H
carehome.co.uk rating: 4.92 out of 5

"Both my father-in-law and mother-in-law are residents at Barchester Cepen Lodge Care Home. During the last eight months, they received excellent care from the care team. They both have medical issues and the staff have been very engaged in their care needs and ensuring that their local GP has all of the relevant details of their medical conditions. The staff are very supportive of our loved ones in their care and also to our wider family wishes, comments and requests Rooms are spotless, communal areas are beautiful and social events are numerous and well-attended both by residents and their families We could not wish for a better environment for our family members to live in. Great management team, care team, social team, chefs and housekeeping. Keep up the great work Cepen Lodge."

David R
carehome.co.uk rating: 4.92 out of 5

"My wife is very well cared for here at Barchester Cepen Lodge Care Home, such that I don't have any worries about her welfare or her health which takes a lot of pressure from myself as I am not very mobile now."

Bob T
carehome.co.uk rating: 5.00 out of 5

"Am very happy with the care my mother is having."

Teresa P
carehome.co.uk rating: 5.00 out of 5

"I cannot praise the staff at Cepen Lodge enough. They are always friendly, polite and helpful. I have the comfort in knowing they all know my mum and do an excellent job meeting her needs. The daily activities are great and I love seeing my mum getting involved. I have peace of mind knowing Mum is well cared for, safe and happy."

Deborah T
carehome.co.uk rating: 5.00 out of 5

"I found the staff very friendly and approachable, they looked after my friend very well, the premises is very much to a high standard and I would recommend the establishment to anyone who is looking for a home for themselves or a loved one."

Ian C
carehome.co.uk rating: 5.00 out of 5

"Each time we visit, the staff are very friendly and accommodating. Grandma is a lot bright in herself and seems to have settled in well here. There are always lots of activities for her to do and she is always clean and dressed nicely when we see her. The facilities are also of a high standard."

S C
carehome.co.uk rating: 4.92 out of 5

"My friend had been living at Barchester Cepen Lodge Care Home for many years but sadly, passed away last month. When I had visited her, I found the home very welcoming, clean and the staff exceptionally kind and friendly. And my friend always commented on how happy she was here and what lovely activities the home offered. I wouldn't hesitate to recommend Cepen Lodge to anyone and I shall miss visiting."

S I
carehome.co.uk rating: 4.58 out of 5

"Cepen Lodge is like a 5-star hotel and the care staff are attentive, very friendly but highly professional. They have a genuine desire to make all residents and their visitors feel welcome. There are plenty of activities on offer if you would like to join in or enjoy the peace of your own highly spacious and comfortable room."

Christine C
carehome.co.uk rating: 5.00 out of 5

"Both my parents have recently been at Barchester Cepen Lodge Care Home for respite care after hospital stays. Although the whole family were a little anxious about such a big change, it was made very easy and stress-free by friendly, caring and professional staff. In a very short time, my parents have become very familiar with their surroundings and all the wonderful people who help care for them. In fact, they love it so much they have decided to make it their permanent home."

Kathryn R
carehome.co.uk rating: 4.75 out of 5

"Everything we had hoped for and more. It is a wonderful nursing home."

E J
carehome.co.uk rating: 4.83 out of 5

"I arrived at Barchester Cepen Lodge Care Home from hospital on Tuesday 30th April 2024 as a resident, where I joined my wife, who had been admitted as a resident a few days earlier. I/we have been treated with dignity throughout my/our time at Barchester Cepen Lodge Care Home and have found all members of staff to be most helpful, good-natured and most patient with their residents' care/ I/we are very happy here and plan to stay at this nursing home."

N J
carehome.co.uk rating: 5.00 out of 5

"We've never had any dealings with care/residential homes before and we have been so happy with how wonderful the staff and home has been."

Deborah K
carehome.co.uk rating: 5.00 out of 5

"Always a very warm welcome at this lovely home. All the team are so helpful and caring. Dad is always well looked after and his room is always clean and tidy as is all the home in general. Food is served in a beautiful dining room which Dad very much appreciates. There is a wide range of activities on offer and the team work very hard. Thank you to all team members, your hard work is so appreciated."

Glenys P
carehome.co.uk rating: 5.00 out of 5

"I find this care home an ideal place to be. All the staff here are pleasant and nothing is too much for them."

M K
carehome.co.uk rating: 4.09 out of 5

"Excellent."

V W
carehome.co.uk rating: 5.00 out of 5

"We are extremely happy with everything we've seen so far. The staff are all very helpful, friendly and caring. Nothing is too much trouble for them. My mum is very happy in the home. She thinks she is in a hotel. The meals are very good and the home is very clean throughout. There are plenty of activities to stimulate the residents, which is very good."

Sally N
carehome.co.uk rating: 5.00 out of 5

"First-class care and staff. Food first-class."

Terry C
carehome.co.uk rating: 4.75 out of 5

"Since moving into Cepen Lodge, my mother-in-law has been treated with absolute respect and kindness. She has mobility issues but has been encouraged to try a wheelchair in order to experience activities and social meal times."

J C
carehome.co.uk rating: 4.58 out of 5

"Our lovely Mum is content and very well cared for at Cepen Lodge Care Home. Though she suffers with Alzheimer's and severe arthritis, constant support and encouragement are given by the excellent care staff enabling Mum to maintain her remaining mobility and independence. She enjoys the wonderful meals very much and we are always welcome to join her at meal times. There is a continuous wide range of activities which Mum takes part in whenever she can. As her family, we always feel very welcome whenever we visit and are happy to take an active role in supporting Mum's care. We are so grateful to the Cepen Lodge team who all work hard with commitment and compassion to care for their lovely residents. Keep up the great work!"

S C
carehome.co.uk rating: 5.00 out of 5

"Excellent service and care staff are very friendly and nothing is too much trouble. Always willing to help. Recommended!"

Terry H
carehome.co.uk rating: 5.00 out of 5