Reviews for Chater Lodge Care Home

"My mother has been made to feel very welcome. The staff are amazing and friendly and made the transition of my mum going into full-time care very smooth."

Mike H
carehome.co.uk rating: 4.75 out of 5

"My husband has been a resident for four months and has received excellent care. He suffers from dementia and has been treated with respect and understanding. The home is clean and attractive - the individual rooms are well furnished and comfortable. The staff are caring, not only to the residents but also to family and visitors. The meals are presented in an attractive way with freshly cooked food and a good variety of dishes."

Joyce S
carehome.co.uk rating: 4.75 out of 5

"My mum had a very bad fall in October, the break to her leg was so bad, that she was bedbound for the last two months of her life, she died on 30th December 2015. The staff at Chater Lodge were so compassionate, patient and caring. She was on palliative care for eleven days before she died. The manager is really a credit to you and all the staff and the carer who sat with mum I cant thank them enough! Personally I've been in care for 26 years and don't think you could do better than Chater Lodge."

Angie D
carehome.co.uk rating: 5.00 out of 5

"Mum has been a resident for 4 years she is now age 95. Her care has been exemplary often in challenging circumstances. Always appropriate, kind, caring and understanding to both mum and myself. It has sometimes been distressing and always handled sympathetically. I cannot speak highly enough of the staff, working hard, paid very little and long hours. My only criticism is you never see any "management" staff at the weekend to be able to discuss any issues that arise."

Judy
carehome.co.uk rating: 4.00 out of 5

"Through my experience with Chater Lodge I could not have wished for better care, the staff and management were so attentive and pleasant. I couldn't have wished for better care they made our experience at the home all we could wish for, to see our father happy and well cared for in his last days. We as a family can't thank them enough."

June S
carehome.co.uk rating: 4.58 out of 5

"The staff/management are brilliant. Very supportive, not only to residents but family under stress. The activities have improved greatly. The food is excellent. Doctors visit regularly and we are always informed immediately if there are any problems. The only negatives are that residents tend to lose/hide their dentures. The TV/radio are often on too low, many have hearing problems. Also, the programmes shown are not always appropriate. Main concern- dementia ward- lack of staff at weekends. I have been told it meets government rules. However, I have been visiting on at least 3 occasions when 1 staff member had to deal with bed-ridden residents. I was downstairs getting the tea trolley and residents have fallen. I had to alert staff on my own."

Jane N
carehome.co.uk rating: 4.50 out of 5

"I am very impressed with the care and ethos of the home. I live a long distance away and it was wonderful to see my Mum so happy and relaxed when I visited yesterday. The staff are always helpful and understanding of the resident's different needs and visitors are made to feel very welcome. I have not seen my Mum so well and so bright for a long time and even her memory loss seemed to have improved! It is so reassuring to know that she is so well cared for and stimulated and has made friends with other residents. A big thank you to ALL the staff so ably led by their manager."

Chris H
carehome.co.uk rating: 4.75 out of 5

"A wonderful, caring and un-institutional set up where all guests are treated with genuine care, affection and individuality by highly professional staff. Guests' individual needs and whims are catered to and relatives and friends are made to feel extremely welcome."

Chloe B
carehome.co.uk rating: 4.58 out of 5

"We were impressed with the service and care provided by Chater Lodge. They really make such efforts to make sure the residents are comfortable and well-looked after. There were trips, entertainments and staff were all involved in dressing up, which kept my grandmother amused. It is an exceptional care home and we thank all the staff for their hard work in running the place!"

R + Y
carehome.co.uk rating: 4.42 out of 5

"My mother was in Chater Lodge for the final 18 months of her life. To my amazement as she had always dreaded the idea of a care home. She settled happily immediately. I could not have asked for better care gentle, respectful, caring wonderful care staff and management. Excellent food service beautifully. Dignity maintained clothes laundered with such care and the recent end of life care could not possibly have been better anywhere. The staff were cheerful and loving and very supportive to me too. Thank you, Chater Lodge."

Susie B
carehome.co.uk rating: 4.83 out of 5

"I have always found all the staff very friendly and helpful with any problems that may occur. I call at the home many times over each month all the residents seem to be very happy and well cared for."

Carol B
carehome.co.uk rating: 5.00 out of 5

"I can recommend Chater Lodge for its village location and walk around paths. With comfortably arranged rooms, especially the ideal dining room and separate lounge area and decent parking area. The staff are tops with excellent managers and top hand assistants. All are helpful, kind and are a pleasure to see each daily. Medics are regular visitors. Requirements for hair, nails and feet, post and papers are all adequate and good visitors are made welcome. Our daily first class menu for an excellent three course lunch with wine will be hard to beat!! I am happy in and with Chater and odd visits to other care homes in the area at times, make my decision that I chose well and right in a busy and perfect little village."

Olive N
carehome.co.uk rating: 4.00 out of 5

"Both my wife and I are thankful for the care received by my mother in law at Chater Lodge. Dealing with the administration side, I have found them to be extremely well organised and most helpful."

T C
carehome.co.uk rating: 4.00 out of 5

"My aunt was admitted at short notice on 28th Feb 2017 - she was aged 103 and had fallen at her home. She quickly became well adjusted to life in Barchester Chater Lodge Care Home and became good friends of all the staff. As a doctor, I consider my aunt's care was brilliant."

Michael P
carehome.co.uk rating: 5.00 out of 5

"My Great Aunt was very well looked after by Charter Lodge for the last few months of her life. The staff were very attentive, kind and treated her with great respect. Just right for such a lady!"

Tom B
carehome.co.uk rating: 4.75 out of 5

"My aunt was with Chater Lodge for only four months, but in that time, at the age of 103, they took so much care of her for which I shall be always grateful. The whole house is kept at such a high level and the staff were amazing. Nothing more could have been done for my aunt's comfort and well being. I used to come up from Dorset to see her and every time she was full of praises for Chater Lodge."

Sarah H
carehome.co.uk rating: 5.00 out of 5

"I came to visit my great aunt in July and was pleasantly impressed with the care home. What really stood out was the cleanliness of the home, also how caring the staff were. I liked that in the day room, you could hear the music playing and the fish tanks, also how happy the residents looked. I also liked how cheerful the doorbell was."

Camilla R
carehome.co.uk rating: 5.00 out of 5

"Staff are very caring and patient. Grounds were well kept. Room was clean and tidy. Plenty of activities provided."

Andrew H
carehome.co.uk rating: 4.50 out of 5

"Super Christmas flowing around Chater Lodge. Lovely tree and decorations, carol singers, a visiting pantomime, individual gifts and lovely food (we joined them for lunch on boxing day). Throughout the month and the holiday period, staff worked to their regular, high standard."

David C
carehome.co.uk rating: 4.00 out of 5

"My mother first entered Chater Lodge for respite care last summer following a stay in hospital in Kent. She left in August 2017 and then returned as a permanent resident in October 2017 until her recent death. From the outset, my brothers, sister and myself found Chater Lodge to be a warm and welcoming place for my mother and for ourselves. They take great effort to ensure the residents have a diverse range of activities and experiences which can be accessed by all, irrespective of their level of mobility. On many occasions I observed residents being treated with kindness, respect and dignity as staff take great care to listen to them thoughtfully. Throughout the home, there is a cheerful and pleasant atmosphere. They are extremely accommodating of visitors at any time and are always able to supply a cup of tea or coffee whenever needed! More recently, as my mother began to decline, they offered a consistently high level of care for her and gave all family members sensitive support."

Kate J
carehome.co.uk rating: 4.67 out of 5

"I have found the whole team at Barchester Chater Lodge Care Home to be fantastic. After having a major stroke and spending time at the hospital and stroke rehabilitation, mum was told she was unable to return home to her bungalow. She has found this distressing and has been apprehensive about moving into residential care. The management and care staff have been compassionate, understanding and extremely helpful to mum and myself as navigating the care system can be difficult)! We are two weeks in now and mum has settled much better than I expected. The atmosphere and facilities at Barchester Chater Lodge Care Home are wonderful - 100% the right choice!"

Rebecca W
carehome.co.uk rating: 4.83 out of 5

"Always welcoming for visitors with a very settled environment. Staff always available which I have not found in other care homes. Activities are very good which is very important to mum. The manager is professional and there is a high standard of care and cleanliness."

Regina A
carehome.co.uk rating: 5.00 out of 5

"A friendly home from home. Carers are very caring to residents. Everyone treated with dignity."

Clare N
carehome.co.uk rating: 4.75 out of 5

"Mother came to stay at Chater Lodge in Aug 2016 following a fall, as the hospital would only discharge her if care was arranged. I was about to go on holiday and the staff at Chater Lodge bent over backwards to help. The Deputy Manager at the time gave me a thorough tour at a time when she was about to go off duty, and she also took the time to visit Mother in hospital to be sure that Chater Lodge could fulfil her needs. Mother was a little confused at first, but the staff were all so kind and really helped her to settle. 'Each day is a little better' a Senior assured me on my return. Consequently, respite care was extended and then Mother's stay made permanent. The Family all feel so fortunate to have found Chater Lodge. It is always so clean and tidy, and above all very homely. The staff know Mother and her funny ways and treat her as an individual, kindly and professionally. She is always beautifully dressed and visitors made to feel very welcome, whatever time of day they go."

Alison W
carehome.co.uk rating: 5.00 out of 5

"Last October my elderly Mother-in-laws health and ability to care for herself had declined and she needed residential care. Chater Lodge had a vacancy and she entered their care, sadly her health declined further and following a period of palliative care died in March this year. All through this period, the staff treated her with great dignity and compassion, they offered genuine sympathy and made all members of the family welcome and offered support beyond what would be reasonable to ask for in the difficult circumstances at the end of my Mother-in-laws life. The rooms, dining areas and external areas were always clean, well presented and attention was paid to ensuring a pleasant and homely feel to the accommodation. I and the family are deeply grateful to the staff and management of Chater Lodge for being there at a time when many of us were overwhelmed by the demands of caring for a frail woman whom we loved very much. So simply thank you!"

Pete L
carehome.co.uk rating: 4.42 out of 5

"We have looked at all of the residential homes in the area and this is by far the best one in more ways than one. My mother-in-law has really settled in and tells me that she is "good mates" with all the staff. The Lodge has a lovely homely feel to it and we are so pleased that our loved one is cared for so well. Thank you."

Gary M
carehome.co.uk rating: 5.00 out of 5

"My father came into Chater Lodge for respite care three weeks ago and the care he has received has clearly had a very beneficial effect on him. My dad's sister has also noted the improvement in him since he began his stay here. He is much less anxious and has been more positive in his overall outlook. He has been very well looked after and the varied programme of activities has been very stimulating for him. A really super care home!"

Caroline S
carehome.co.uk rating: 5.00 out of 5

"Room very bare. Night time staff are unpleasant and rude. No call button available to be worn (for bathroom, corridors etc). Pain management not dealt with. Didn't call a doctor when requested (by daughter). Night time calls unanswered - not enough staff. Everyone just did their job - no one was 'caring'. No other rooms available but being in 'memory unit' unpleasant and frightening."

J L
carehome.co.uk rating: 3.27 out of 5

"Barchester Chater Lodge Care Home is beyond doubt head and shoulders above all other old people's homes in and around Stamford. My aunt spent the last months of her life here and died 10th July 2018. Since then I am a Catholic Eucharistic minister taking Holy Communion to one of the residents and never ceased to be impressed by the care she receives. I also go to other homes in Stamford and this is the best."

Elizabeth B
carehome.co.uk rating: 4.92 out of 5

"My father came into Chater Lodge in the latter stages of his disease, when his wife (also in her 90s) could no longer care for him at their home; both were in need of respite. From the very first contact, when the manager and a member of staff came to our home to complete a questionnaire regarding our needs, they could not have been more attentive, professional and caring. As my father moved in and his reception was extremely well handled - he was immediately at home, despite this (obviously) being an unknown environment to him. Thereafter, he spent some 20 days at Charter Lodge during which I cannot speak too highly of the care he received. As his illness progressed, Charter Lodge continued to nurture and care for him in a very dignified way. And, during his last few days, when it was evident that he would not be coming home, Charter Lodge kept us closely informed of developments (this they did despite the fact that we were visiting him each day as well). He died peacefully with a member of staff at his side. Thank you all."

Alison L
carehome.co.uk rating: 4.75 out of 5

"Mum is a new resident. I am so pleased and relieved how easy the transition into Chater Lodge has been. Mum did not want to leave her home at the age of 89 but now she doesn't want to leave her new home at Chater House!! Lovely staff, so accommodating - five-star."

Katie B
carehome.co.uk rating: 4.75 out of 5

"The upstairs room was flooded with sunshine on first viewing and I could see my own bungalow from the window. Care turned out to be excellent, slightly understaffed but kindly undertaken. Some waiting involved. Food delicious but filling three-course lunch, rather filling but neatly dished, chef employed. Prefer less food over 24 hours. Storage for blouses and trousers in wardrobe and chest of drawers. Good quick washing facilities for clothes but every article requires to be marked with room number. Easy to speak with relations or friends on normal phone lines. All reasonably priced."

J D
carehome.co.uk rating: 4.25 out of 5

"Mothe has been at the care home for 14 months now, The transformation in Mum is quite amazing, she is so content and so well cared for. Yesterday took her downstairs to have a sing-a-long and a dance, the singer's wife commented on the home being the nicest they have been to, (they go all over the area). The manager has seemed to have got herself a 'great' team. I go most days and the atmosphere is like a lovely, caring family. I am so happy for my mum. 10/10"

Joanna P
carehome.co.uk rating: 4.58 out of 5

"Since my Mother became resident in Chater Lodge she, and all the family, have been treated with great patience and kindness. At this extremely difficult time, they have adapted very well to keep me and my family in touch with Mum in alternative ways and we are all very grateful to all the carers at Chater for the work they do and the love they show."

Jane V
carehome.co.uk rating: 4.58 out of 5

"The standard of care at Chater Lodge has always been very high. The gardens are very pleasant, and the interior is clean and airy. During these last months, it has not been possible to visit Mum, but we are reassured that she is being well looked after. The staff deserve a medal for their perseverance under these conditions. Hoping that this is soon all over and that we can visit again."

David B
carehome.co.uk rating: 4.75 out of 5

"I travelled to see my mother today on her birthday. I booked a table for four people, including my mother, for lunch. The table was decorated beautifully with birthday napkins as well as a birthday banner placed on the wall. The food was delicious, thank you to the chef. The activities coordinator served us and kept us well entertained. My mother then needed the bathroom and a member of staff and the activities coordinator took her with lots of jollity. My mother thoroughly enjoyed her day and will no doubt enjoy the box of chocolates she was given."

P A
carehome.co.uk rating: 5.00 out of 5

"As I arrived the residents were being treated to an exhibition of owls and birds of prey. Mum had an opportunity to have an owl sit on her gloved hand. She was thrilled. It was so lovely to see her so happy and relaxed. The care and variety of activities are excellent and Mum is very happy in her surroundings."

H C
carehome.co.uk rating: 5.00 out of 5

"My brother-in-law has been in Chater Lodge for quite a few years now, he started off downstairs and then sadly as his dementia progressed went upstairs to Memory Lane. His care in both situations has been marvellous. This is mainly due to the kindness and efficiency of the staff. His room is always clean, his clothes are always clean. The food is fresh and tasty. There is always someone to have a cheery word with him. Visitors are welcomed and the whole feel of the place is very homely. The manageress is very on the ball and available to talk you through any issues. My brother-in-law now requires a lot more help as his dementia worsens, the staff handle his needs with great care."

Becky M
carehome.co.uk rating: 4.67 out of 5

"I’ve experienced so many different emotions about needing to find a care home for my Mum, but I’ve never been in any doubt that Barchester Chater Lodge Care Home was the right place for her. Since moving in earlier this year she has thrived due to the excellent level of care she has received around the clock. Mum really enjoys the range of activities that are on offer and it is always so lovely to see what she has been up to. I love the fact that the wide range of activities appeals to all residents and really taps into their personal interests. Friends and family from across the world have been able to keep up with what Mum has been doing by checking in on social media and it always makes them smile to see Mum looking so happy and busy."

Leonie F
carehome.co.uk rating: 5.00 out of 5

"My very close friend who has no family (have visited today) is so much better. More relaxed and speaking without being bitter and resentful. Thank you, you are marvellous."

C P
carehome.co.uk rating: 4.50 out of 5

"Mum has been at Barchester Chater Lodge Care Home for three years and is very well cared for. She is settled and happy. She enjoys the good food and is comfortable. Enjoys activities and appreciates all the care she is given. The home is well run with a happy environment. Very efficient and all staff are very friendly and helpful. Calm and friendly atmosphere. Please visit to find out and discover more."

V H
carehome.co.uk rating: 5.00 out of 5

"My father came directly from hospital to Barchester Chater Lodge Care Home. Initially, he was to stay for two weeks of respite care. He is loving it so much that he wants to stay. He is very happy. The food is delicious - his words. The staff are very kind and professional but he feels valued and taken care of. I am so happy with his care and I wouldn't hesitate to recommend to anyone. His granddaughter (11) would like to know when she can move in! Thank you Chater Lodge."

Michelle F
carehome.co.uk rating: 5.00 out of 5

"Lovely, warm home with fabulous staff. Mum us very settled. Keep up the standards very well. Lovely environment."

Kevin A
carehome.co.uk rating: 5.00 out of 5

"I initially had doubts as to whether or not I would be happy staying in Barchester Chater Lodge Care Home. I thought I would try it for two weeks and decide whether or not I would like a long-term stay. I have been overjoyed with my stay here. I have freedom, the staff are lovely and my family are happy that I am happy with my stay. I am looking forward now to having a completely happy life here."

Michael C
carehome.co.uk rating: 4.92 out of 5

"Everyone is kind, helpful and fabulous! Nothing is too much trouble. We had a medal ceremony for Mum. The catering was outstanding, the staff are fantastic! Thank you. Muum had the biggest smile."

B B
carehome.co.uk rating: 4.92 out of 5

"My Mother has been a resident at Chater Lodge for the last year and has settled in so well. She is happy and contented and extremely well looked after. During the last few months and due to the Coronavirus and no visitors allowed, the Staff at Chater Lodge have gone that extra mile to keep my Mother and all the residents safe, happy and life as normal as possible. A huge responsibility and my family and I are very grateful."

Christine D
carehome.co.uk rating: 4.58 out of 5

"Mum moved to Barchester Chater Lodge Care Home last year. She has been looked after as if a family member. All the staff have shown real genuine care! We are so pleased that, at nearly 98, she is enjoying her twilight time. A special shout out to the events coordinator who encourages Mum to engage. Mum received her 1939-45 War Medal in a surprise party that the Lodge made possible. We can't recommend this home enough! Thank you."

John B
carehome.co.uk rating: 5.00 out of 5

"Visited Barchester Chater Lodge Care Home to celebrate Mother-in-law being awarded her WWII General Service Medal by the local Wing Commander. The special party was arranged by family in conjunction with the home's staff, with special thanks to the wonderful activities coordinator for her excellent input and support and special thanks also to the chef for the delicious food. A lovely time was had by all the family and friends and other residents that attended. A big 'thank you' to all the home's staff. They really care about the residents and are like a big family."

Alison B
carehome.co.uk rating: 5.00 out of 5

"Barchester Chater Lodge Care Home hosted a wonderful ceremony for my grandmother's presentation of her war medal. Fantastic hospitality, thank you."

Andrew B
carehome.co.uk rating: 5.00 out of 5

"Charter Lodge Care Home is absolutely brilliant, they all provide brilliant service and care to my Nan. They encourage her to take part in activities and adapt them for her if needed. Today Charter hosted an event for my Nan receiving her World War Two medal, presented by the wing commander of Wittering RAF. Charter orgainsed for the event, hosted and excelled throughout the whole event. A special mention to the manager, deputy manager, activities coordinator, and chefs for the whole day!"

J B
carehome.co.uk rating: 4.67 out of 5