Reviews for Cherry Trees Care Home

"Mum was cared for in Barchester Cherry Trees Care Home for twenty-three months, throughout that time her care was exemplary, especially as she became more physically frail. I was impressed by how she was always seen as an individual and not a "bed" or "room" by staff. I was touched that, at Cherry Trees, the care extended to me, as Mum's son, and the acknowledgement that moving a relative into care is challenging. As Mum became more frail, the staff used their vast experience to recognise and support me with my struggles with her changing circumstances. It was great to be encouraged to personalise Mum's room and I think it definitely became her safe space towards the end of her life. I feel we did our best for Mum and that Cherry Trees did the same making her safe and comforted in the last two years of her life. I would have no hesitation in recommending Cherry Trees as a place to live."

Patrick C
carehome.co.uk rating: 4.83 out of 5

"Mum was cared for in Barchester Cherry Trees Care Home for twenty-three months, throughout that time her care was exemplary, especially as she became more physically frail. I was impressed by how she was always seen as an individual and not a "bed" or "room" by staff. I was touched that, at Cherry Trees, the care extended to me, as Mum's son, and the acknowledgement that moving a relative into care is challenging. As Mum became more frail, the staff used their vast experience to recognise and support me with my struggles with her changing circumstances. It was great to be encouraged to personalise Mum's room and I think it definitely became her safe space towards the end of her life. I feel we did our best for Mum and that Cherry Trees did the same making her safe and comforted in the last two years of her life. I would have no hesitation in recommending Cherry Trees as a place to live."

Patrick C
carehome.co.uk rating: 4.83 out of 5

"I've just had the best experience of Cherry Trees. My mum has been there for over three years now and is on Memory Lane. Well, they certainly made a memory for me today on their social media page talking about Barchesrter's "values", I smiled at some of the early comments but absolutely cried with laughter at the "bloopers". If anyone has any doubts about a placement here for a loved one, I suggest, if you can, look at this page (11/12 September 2024) because laughter says it all. If you need a quick one-off review of the type of place this is, you'll get it. The residents are cared for, respected, acknowledged and listened to. Quite simply, take a look because they all say it themselves."

Jane C
carehome.co.uk rating: 4.50 out of 5

"I've just had the best experience of Cherry Trees. My mum has been there for over three years now and is on Memory Lane. Well, they certainly made a memory for me today on their social media page talking about Barchesrter's "values", I smiled at some of the early comments but absolutely cried with laughter at the "bloopers". If anyone has any doubts about a placement here for a loved one, I suggest, if you can, look at this page (11/12 September 2024) because laughter says it all. If you need a quick one-off review of the type of place this is, you'll get it. The residents are cared for, respected, acknowledged and listened to. Quite simply, take a look because they all say it themselves."

Jane C
carehome.co.uk rating: 4.50 out of 5

"Sadly my mother passed away recently however she spent her last ten months being cared for at Cherry Trees in Alcester. Despite the difficult times due to covid restrictions, the team worked tirelessly to ensure the residents were safe, happy and entertained. My mother always appeared well cared for and content and I will be forever grateful to all the staff for everything they did for her."

Guy P
carehome.co.uk rating: 5.00 out of 5

"I have no criticism at all about the way in which my wife is cared for. You are all doing an excellent job. The Valentines dinner was greatly appreciated."

Warwick T
carehome.co.uk rating: 4.58 out of 5

"My mother has been resident for almost a year now. Despite the complications and restrictions that Covid-19 has created I can say that I'm most impressed with the care that she has received from all the staff. It cannot be easy especially because of the physical disabilities that my mother now has since her major stroke. When I have had to interact with any of the staff (Managers/Nurses/Carers/Office Staff) they have always been polite, well informed and helpful. This contact (phone/email/visit) hasn't been very often, because of Covid, but it has been regular - at least once a month. I've not yet been inside the building - because all the visits I've had so far have been 'in a pod' or 'at the door of my mother's room'. I'm looking forward to lockdown easing and proper visiting starting. A big "thank you" to all the staff."

Rob T
carehome.co.uk rating: 5.00 out of 5

"My personal view of the Cherry Trees Care Home is limited as I have not been able to visit my father inside his bedroom for the past eight months. However, in the previous years 2013-2019 when my mother was a resident also, I dealt with problems when they manifested. They were usually dealt with but not all the time. However, now the use of agency staff has stopped due to Covid, things have greatly improved. Residents need to know and trust their carers!"

A F
carehome.co.uk rating: 3.33 out of 5

"I'm not sure the words I write here will do Cherry Trees justice - they are faultless in everything they do, and the level of the care both my Grandparents received has brought comfort to us at a time when we haven't been able to visit. Sadly my Grandfather passed at the height of Covid-19, and at a time when staff were already extremely busy, however, we couldn't have asked for more from the care he received during his final days - the carers treated him as though he were their own Father/Grandfather/Great Grandfather. Cherry Trees gave both my Mum and Aunt comfort in knowing my Grandfather was well cared for during a time that was difficult to comprehend. I only have good things to say about Cherry Trees, but it wouldn't be what it is without the wonderful staff who are truly dedicated to the level of care they provide, whilst making the home an enjoyable and stress-free for my Gran who has dementia. Thank you, Cherry Trees, for all your work."

Zara T
carehome.co.uk rating: 4.92 out of 5

"I just wanted to to say a big thank you to all of the staff at Cherry Trees for looking after my dad so well in these very challenging times, knowing he is safe and well cared for means so much to us as a family. Recently we have been through a difficult time and I would like to say a particular thank you to the manager, administrator and the receptionist for being so supportive and understanding in what was very unsettling times for us all. It was so reassuring to know everyone at Cherry Trees (all staff) wanted to help and most of all wanted the best outcome for my dad, it clearly showed how much the 'Cherry Trees Family' are so strong and work together so well and do go the extra mile when needed to look after their residents as well as their families. I can not thank them enough for their continued support and care, nothing is ever too much trouble for them. Thank you to everyone at Cherry Trees for your amazing hard work, you are all so very much appreciated and valued."

Emma R
carehome.co.uk rating: 4.92 out of 5

"I would like to take this opportunity to thank all the staff at Cherry Trees. My mum went in about six weeks ago, she had dementia and underlying health issues. Unfortunately, she passed away last night, and the manager called me to allow me to go and see her at peace in her bed. I was able to sit with her for a while and say my farewell. The staff have been amazing throughout my mum's stay and kept me up to date on how she was doing. Allowing me in last night to say goodbye is something I shall never forget, and I am truly grateful to all the staff that helped my mum. I would highly recommend this wonderful home for anyone. A truly remarkable place with so much love."

Kath C
carehome.co.uk rating: 5.00 out of 5

"Very friendly, caring, empathetic, very professional, clean, organised, well looked after, would recommend Cherry Trees to anyone. My dad is very happy here and my mum is so happy that he is here. He settled well and all his needs are met."

Joanne J
carehome.co.uk rating: 5.00 out of 5

"As one of my close family friends are here, the service and care given is great. They take care and look after you as visitors and the residential living there is like being at home. Polite, well-mannered staff and have no complaints. This is one of the best care places I have visited with 100 percent service and help given. I recommend any one to use the service at this place and send their family here. No complaints - really great. 100 percent the right place if you're looking for a family member to be happy. Very clean, tidy and a fair price with great facilities."

Hafiz M
carehome.co.uk rating: 5.00 out of 5

"My husband and I have found Cherry Trees to be the most welcoming and caring care home we have experienced. The staff are so helpful and friendly and extremely dedicated to their roles. The manager has been so very helpful in being available for meetings or telephone calls to keep us up to date with details about the resident concerned - a very close friend of ours - and she provides strong leadership. The rooms and facilities are tremendous - it is like walking into a 5-star hotel, in particular, the reception and cafeteria areas. The interior design has been given a lot of thought, from layout to colour schemes, to furnishings, and ornaments. Everywhere is so clean and the food is amazing, served in a wonderful restaurant. The outdoor green space is vast, colourful and peaceful and the courtyard garden is a lovely place to relax. The home is set in lovely countryside but close to shops if needed, and there is a large car park. We would definitely recommend Cherry Trees."

Dawn W
carehome.co.uk rating: 5.00 out of 5

"I find all staff very helpful, friendly and informative and most importantly always have a smile for you. My cousin is well looked after and seems very content. It is comforting to know she is safe and well looked after, especially at this very difficult time. I would like to thank them all."

Sue K
carehome.co.uk rating: 4.33 out of 5

"The staff are so caring and dedicated. They looked after my dad so well and always treated him with dignity and respect and he was very settled during his time. Thanks to all of you at Cherry Trees, you're an asset to your profession!!"

Claire H
carehome.co.uk rating: 4.92 out of 5

"My husband came to Cherry Trees in January 2019 with vascular dementia and Parkinsonism. During that time, there have been three managers. The last two have been very good and have made vast improvements. The great care and devotion of the staff are beyond compare. Nothing is too much trouble. Sadly my husband died in April but not from the virus. The latest manager has been amazing, especially during this dreadful pandemic. The health and safety of the residents have been their priority. The food is excellent, there is a superb chef who provides a choice of breakfast. My husband loved his cooked breakfast, and he had three courses for lunch and evening meal. I cannot praise the staff and management enough for the great care they took of my dear husband and making his final 15-months of his life so very happy. I would highly recommend this excellent home to anyone needing nursing care and great compassion. I cannot begin to thank them enough. A truly wonderful home that feels like your own home."

Katherine B
carehome.co.uk rating: 4.83 out of 5

"Barchester has such outstanding service. Their staff are so polite and professional, from the reception to the service received whilst my mum was there. My mum stayed there for three weeks and during the COVID period; the reassurance they gave throughout just dispelled all worries or concerns that we had. Fantastic through and through."

Krisandra A
carehome.co.uk rating: 5.00 out of 5

"Brilliant care home, took my dad at very short notice. Dad said staff were lovely and food was great. Communication and understanding/caring attitude of all staff was excellent. Can't recommend highly enough, will definitely be using again for respite care. Many thanks."

Caron P
carehome.co.uk rating: 4.17 out of 5

"My mum has been a resident at Cherry Trees for 18 months now and during that time the staff have always been kind and caring. Mum can be quite stubborn but she is always treated with respect and dignity and the staff have taken the time to get to know her well. Mum loves to get involved in the numerous activities and outings and when we go in to visit we are made very welcome by all staff. The staff are always helpful and the level of care is excellent, it is obvious that they really care about their residents. The communication with the management is excellent and they include us in any decisions that need to be made about Mum. The Cherry Trees really is a lovely home with great facilities and amazing staff and we know that we made the right choice for our mum."

Kate H
carehome.co.uk rating: 5.00 out of 5

"What a truly amazing place. My mom is a resident there the care, dedication and love and respect they show me and my mom is priceless and the support they offer me. Nothing is too much trouble, always there to help with my moms care and organizing getting her hair done, which my mom loves. I was truly blessed when we found Cherry Trees."

Helen H
carehome.co.uk rating: 5.00 out of 5

"Having visited my parents and more recently my mother on a daily basis for over ten years, I have seen many general managers at Cherry Trees. In my view, the present and previous general managers instigated a more thorough daily care package for residents than previously in place. All the present staff of all the departments are kind and compassionate and friendly. My mother is in safe hands. Covid-19 has presented many challenges, not the least of which is being unable to visit the home and give reassurance. However, I know that my mother values the staff and appreciates them spending time with her when possible in these busy times. I am particularly grateful that staff take time to involve me in my mother's care and show me how they keep her happy and healthy, with video calls, photographs and up to date information about any change in her circumstances. I couldn't be with her on her birthday but all the staff made it a day to remember for her. Please keep up the good work."

P S
carehome.co.uk rating: 4.17 out of 5

"Because of Coronavirus, we were not able to be with my mother for her 100th birthday, to which we had all been looking forward. We need not have worried as the care staff made her day wonderful with arranging video calls, a cake, a party and making sure she got all her presents, flowers and cards, including the one from the palace. Loads of photos and a video came winging their way to us so we could enjoy the day too. Many thanks to such lovely people."

Brenda T
carehome.co.uk rating: 4.33 out of 5

"I just wanted to pass on how impressed I am by the staff here, especially during these unprecedented times. My mother resides here and is bed-bound with Progressive Multiple Sclerosis. As I am currently unable to visit, due to Coronavirus, she has been quite disappointed not to be able to see me and have our usual contact. When I sent flowers recently, one of the receptionists, kindly took the time to take photographs of my mother holding the flowers and then she wrote a card on behalf of my mother and posted it to me with the pictures, Just so kind and thoughtful. There are a few treasures in this care home: one whom I have just mentioned, one incredible nurse in particular with a heart of gold, also the ever-helpful handymen, amongst the many others. Wonderful to know our loved ones are in such good hands."

Fiona W
carehome.co.uk rating: 4.00 out of 5

"As a family, we are very happy with the care our mother is receiving. More importantly, our mother is happy with her care. The staff, with their consistently caring attitude, are the key to Mom's feeling of being looked after."

J C
carehome.co.uk rating: 4.75 out of 5

"Overall standard very good. Staff very friendly and caring, nothing is too much trouble to help in any way. Management has an open door approach to deal with issues, if any. Rooms/facilities/cleanliness/food/activities are all to a high standard. Safety/security always closely monitored. Value for money, very competitive, excellent."

V F
carehome.co.uk rating: 4.50 out of 5

"Friendly staff and caring. Good understanding of dementia. Always happy to answer questions. No restrictions on times to visit. Warm, comforting atmosphere. Dad is well settled here."

J H
carehome.co.uk rating: 4.25 out of 5

"The overall standard of care is good. However, the one concern I have is the time it takes to answer the call bell, which can take up to 20 minutes at times."

J H
carehome.co.uk rating: 3.75 out of 5

"My grandmother has been a resident for only 8 months but seems to have settled quite well into the home. The staff here all seem very nice but seem to be rushed off their feet all the time. So when my grandmother rings her alarm it can sometimes take an unacceptable length of time for a carer to respond. She has also seen a lot of changes in staff in the short time she has been a resident. Her room is quite comfortable, food, on the whole appears good and there is a good range of activities available for those who wish to join in."

Debbie G
carehome.co.uk rating: 3.64 out of 5

"My husband has been a resident for about 15 months. He has been well looked after and seems to be quite happy. The staff are always friendly and helpful."

Ann S
carehome.co.uk rating: 4.00 out of 5

"Cherry Trees has a warm and friendly atmosphere. The best asset is the staff who are very caring and passionate about what they do and the residents they look after. In particular the carers."

T R
carehome.co.uk rating: 3.82 out of 5

"Since Dad arrived at Cherry Trees he has been a lot happier in himself. He has been treated with dignity and care. He has been well looked after. He has had a couple of falls. Very pleased with everyone involved with his care."

Graham S
carehome.co.uk rating: 4.50 out of 5

"Most staff are very caring but at times some aren't treated with dignity. Only experienced the home for three weeks."

R W
carehome.co.uk rating: 4.33 out of 5

"The Cherry Trees Care Home is always welcoming. It has a happy atmosphere and the staff are caring and courteous."

Maureen W
carehome.co.uk rating: 4.83 out of 5

"We have only been impressed with the care for my father. The cleaners make every effort to keep the home clean. The food is very good quality and looks delicious. The carers are kind and very patient. The nurses are attentive to any medical issues that arrive and the dedicated entertainment staff do a brilliant job. The home is built around a quadrangle and on the first floor. (Memory Lane, for dementia patients). There are lounges and sitting areas up and down the corridors where residents can go and sit to watch tv or listen to the radio or like my father walk around the corridors which are lined with sofas and chairs. My father spent 18 months there before he died. The worse things that happen is the loss of clothes and belongings but you have to forgive this as people with dementia have forgotten some boundaries and quite innocently and happily help themselves to things in others rooms. As long as the staff are aware of what has gone missing they will make every effort to find it."

P C
carehome.co.uk rating: 3.75 out of 5

"My father was there for 5 yrs (app). At the start, the care was very good. As his conditions worsened and the level of permanent staff dropped it became apparent that my father was left for long periods of time unattended and was on a number of occasions found (by family) lying on the floor in a nappy and a tee-shirt with his bedroom door open for all to see. Despite assurances that things would be improved, the adequate care lapsed pretty quickly. His room smelt strongly of urine and his chairs were stained, his table had dried crusted food on it, his mattress was stained. Photos available. When my father moved in we were encouraged to make his room home from home. Painting and prints we put on his wall went missing when he was moved to a different room. The care home provider acknowledged in writing that they had indeed lost the items but that it clearly stated in their Ts&Cs that personal belongings were not insured. My father is now in another care home; the care is second to none."

Liz K
carehome.co.uk rating: 2.92 out of 5

"The nurse in charge came to administer the night time medication for my mum. She has a very warm and gentle personality and reassured mum that she was giving her medication (via a spoon). My mum appeared to want to settle down for the night and the nurse was very patient with a loving and understanding of mums tiredness, questions and sense of confusion and needing help with pillows etc to get comfortable. Also, the nurse has a good understanding of my own relationship with mum, leaving me to chat and be with her before she slept. I felt a strong sense of comfort, security and confidence, that mum's needs were met in a professional and dignified and respectful way. Thank you to all the staff and manager."

A H
carehome.co.uk rating: 4.58 out of 5

"Having been at three previous care homes, Cherry Trees is a breath of fresh air - quite literally! The caring attitude of the team, the homely environment, the cleanliness of all rooms and communal areas is not only impressive but is a result of the passion each member of staff puts into their role of care. My father has not looked so well for at least two years and until he arrived and settled in, his prospects had been dismal. Now he is fed well, has excellent personal care, has built good relationships with staff and is offered fun and stimulating activities. I cannot praise this home enough."

L B
carehome.co.uk rating: 5.00 out of 5

"I feel love to the residents is shown by all levels to residents in their care. All are made to feel as if this is "their home" and relatives are welcome to visit when they wish."

J S
carehome.co.uk rating: 5.00 out of 5

"My husband has just finished his stay with Cherry Trees I have not seen him look so happy or well in a very long time, he really enjoyed his stay with Cherry Trees. He told me how good the food was and more importantly how the staff promoted his independence. He remarked how good the staff were to him and well they looked after him. He is looking forward to his next stay."

Marguerite W
carehome.co.uk rating: 5.00 out of 5

"My wife has been in Cherry Trees for a year. The care she has had has been very good, but with the new manager and her team, things have improved."

M H
carehome.co.uk rating: 4.58 out of 5

"The Cherry Trees Care Home is very good. My mother has been here for nearly 2 years. She loves the activities team and really enjoys being there."

James S
carehome.co.uk rating: 4.75 out of 5

"My mother has been very well cared for since she came here a year and a half ago. Would highly recommend Cherry Trees."

Lucy N
carehome.co.uk rating: 4.92 out of 5

"I have visited a Cherry Trees resident every week (now twice weekly) for at least six years. In my experience, quality of life for residents generally and my friend, in particular, has improved with interesting things to see and do. However, I did point out recently that the persistent noise of the call bells would stop me from ever wanting to live there. Call bells now much quieter - hooray and thank you."

Jacqui S
carehome.co.uk rating: 4.83 out of 5

"My father was fortunate enough to be resident in the 'memory lane' section of Barchester Care Home for the last few months of his life. During the time he was there, the level of care provided by the staff was excellent, many of the staff clearly knew him personally and showed a genuine desire to care and look after him. We spent a good deal of time in the home and could clearly see the level of care provided by all staff was very good. All areas of the home were comfortable and homely and activities for residents were superb - thank you."

R W
carehome.co.uk rating: 4.92 out of 5

"All staff are so helpful and kind to my father. After a recent stay in hospital the staff have cared, nursed, encouraged and helped to get my dad's level of mobility and health back to where it was a couple of months ago. Many thanks to all."

Sharon W
carehome.co.uk rating: 4.75 out of 5

"Now under new management and things are a lot better and still improving."

Ann K
carehome.co.uk rating: 3.82 out of 5

"New management last year has made a big difference to the overall experience. Staff are very caring and friendly to residents and relatives. Activities provided are suitably varied. Staff are helpful, understanding, patient and hard-working. My relative is very happy there."

P A
carehome.co.uk rating: 4.33 out of 5

"An excellent experience with caring staff and management. Highly recommend this care home to everyone. Made my mother's last few days happy ones."

M E
carehome.co.uk rating: 5.00 out of 5

"All staff in memory lane at Cherry Trees are amazing. They look after my mum so well and knowing my mum is cared for so well is reassuring."

Christopher H
carehome.co.uk rating: 4.83 out of 5