Reviews for Cherry Trees Care Home

"Amazing staff who always go the extra mile with empathy shown in everything they do. I cannot thank you enough for making life enjoyable again for my Nan. You’ve made your home into her home and in turn, into ours. Thank you."

R W
carehome.co.uk rating: 5.00 out of 5

"My mum is 88 with Parkinson's, poor eyesight (macular degeneration) and is frail but alert, with a great personality and sense of humour. She went into Barchester Cherry Trees Care Home apprehensively for an initial week's respite stay to give my father (principal carer at home) a break and we are likely to repeat this with further respite breaks before a more permanent move. The carers and nursing staff were excellent (as were the catering and office support staff) and cared so well for my mum throughout but also engaged with her actively and got her involved with relevant activities and chatting with other residents. One of the nurses phoned to let me know she had detected a urine infection but had already called the doctor and arranged for antibiotics for Mum. We couldn't have asked for more and I have no hesitation in recommending Cherry Trees based on our experience - the carers and nurses were fantastic throughout and truly cared and that was reflected in the tailored approach they took."

Callum G
carehome.co.uk rating: 5.00 out of 5

"Very pleasant home and surroundings. The staff are very kind to my mother. The staff are very happy and cheerful. The facilities are good. Mother does say food is not very good, I can't honestly say if that's true. I need to sample food to give an accurate impression."

Brett R
carehome.co.uk rating: 4.09 out of 5

"Really lovely atmosphere. Friendly helpful staff and great teamwork Lovely warming home. Beautiful location. I visited the home on Tuesday for extra support on activities as a volunteer, greeted by a cheerful happy staff member. 5/5 for first impressions well done Cherry Trees."

R T
carehome.co.uk rating: 5.00 out of 5

"Cherry Trees is well led by an able manager whose organizing principle is the pursuit of excellence in all CQC standards. A very good staff team, some outstanding, are directed to treat each resident as a V.I.P. entitled to expect the same level of care and support as if they were living in their own home; to deliver, with empathy and respect for dignity, care centred on the needs of each resident. The manager is generous in her praise of staff who demonstrate leadership and consistent best practice care procedures as a matter of instinct. This recognition is important in a setting where family members want to feel confident that their loved one can rely upon outstanding care when suffering the debilitating effects of physical and mental illness. The manager emphasizes this expectation and encourages staff to pursue personal development training to enhance effective care delivery, and further their career possibilities. In turn, staff are well motivated, polite and cheerful."

Hilary K
carehome.co.uk rating: 4.08 out of 5

"My mother has been at Cherry Trees for a number of years. Mother has full capacity and did not wish to leave her home but understands that this cannot be the case and so Cherry Trees is the best option. On admission, my mother had a grade 4 pressure sore and with the care and attention of the staff this has now totally healed and her skin remains intact to date. It's not easy to have to make these decisions but the ambience and surroundings give an uplift to myself and those that visit. The interaction of the staff with myself and Mum is dignified, communication at times could have been improved through the lockdown but the team listen to my concerns and a response is always given. Improvements have been made; may these continue."

M M
carehome.co.uk rating: 4.58 out of 5

"My stepmother has now been in residence at the Cherry Trees Alcester for the past four years. I have absolutely no reservations in stating that Mother is always treated with care, respect and dignity. I always find the staff, without exception, cheerful, caring and professional, from the visible 'front of house' nurses and carers to the 'backroom' team of unsung heroes of housekeeping, chefs, admin and estate maintenance, all well led by an able and sympathetic management team. When issues very occasionally arise, they always receive a prompt response. Mum is extremely happy at Cherry Trees; she has nil mobility, and is extremely well cared for and enjoys the food immensely. Finally, I must congratulate the staff on the home environment; the home is clean and airy, and the gardens are beautifully kept, like a five-star hotel, and the many thoughtful activities providing stimulus to the residents are first rate!"

John N
carehome.co.uk rating: 4.92 out of 5

"My sister has been a resident at Cherry Trees for approximately three years, originally with my brother-in-law before his death a couple of years ago. She has dementia but is settled there and happy. The current staff are excellent, there are regular activities for the residents, and they always seem to be up to some sort of fun. I know my sister takes part and really enjoys herself. She loved her garden and spends time outside; it seems as though nothing is too much trouble when the resident’s welfare is concerned. Thank you, Cherry Trees, for making her life so comfortable."

Sue Y
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has been a resident here for three and a half years, for the first year and a half with my father-in-law. The service and care given is fantastic. The staff and mamangement clearly care about all their residents and go above and beyond to make sure they all feel like it is their home. The activities that are available everyday are varied, fun and imaginative and you can see from the residents faces that they thoroughly enjoy themselves. There are also weekly trips out which can be enjoyed by everyone. The management team are friendly and approachable and will go out of their way to help. Would highly recommend Cherry Trees."

Q N
carehome.co.uk rating: 4.92 out of 5

"My dad has been up on Memory Lane at Cherry Trees for just over a year, having been moved from a care home in Cornwall. Getting the council to agree that he should be near his family proved to be far more challenging than we ever imagined, but the manager was available to support us at the many multi-disciplinary meetings that it took to get this done. We were told that his behaviour was too challenging for Cherry Trees to cope with and that the journey alone, would shorten his life. I am pleased to say that not only he is still with us, but he is thriving, as much as he can with advanced dementia, under their exemplary care. There have been no issues with any challenging behaviour, and as a non-clinical end-of-life care trainer myself, I know what great care looks like. Cherry Trees is it. There are activities every day, and the team does their absolute best for the residents and their families. I am always made to feel like I am part of the Cherry Trees team every time I go."

Sue B
carehome.co.uk rating: 5.00 out of 5

"Cherry Trees is an excellent care home, and the staff are always very caring. Everyone is always helpful and friendly, from the manager, carers, activities and housekeeping; they all do so much for the residents and go above and beyond."

J A
carehome.co.uk rating: 5.00 out of 5

"Mum has been a resident for three years now, initially with my father up until his death. Mum is very settled and happy which is due to the excellent care she receives. All the staff are kind and caring and she has a good relationship with them all. Activities are available every day and mum joins in and enjoys them all. Since the new Manager and her team took over Cherry Trees has become a more vibrant happy place and nothing is too much trouble."

Miranda N
carehome.co.uk rating: 4.67 out of 5

"An exceptional nursing home in delightful gardens with staff that have a thoughtful approach to all residents."

Colin J
carehome.co.uk rating: 4.33 out of 5

"Now that my mother has settled into Cherry Trees and we as a family are adjusting to her being in residential care, I can not praise the Manager and her team enough. They have worked so hard to build a caring and supportive relationship with my mother who, in fairness due to her MND, has quite demanding and complex needs. Everyone within the Cherry Trees team has worked so hard to meet our expectations, provide support and reassurance and to facilitate all of the external health professional visits needed. The home itself is comfortable, welcoming and of a high standard. I feel confident that my mother is well cared for and feeling more at ease within her new surroundings. I would add that, as a frequent visitor, the team are always patient, helpful and welcoming to me personally as well which provides great reassurance."

Philip M
carehome.co.uk rating: 4.42 out of 5

"My dad has only been on Memory Lane since the end of December 2021. However, during this short period of time, the care he has received has been outstanding. The home has a very friendly atmosphere and there is always someone available to speak to me when I visit. The decision to move dad to a nursing home was emotionally difficult but I know it was the right decision and that he is being extremely well looked after. I did have a few issues with getting dad into care at first but have to say the Manager, has been exceptional. It's not easy having a parent in care and relying on other people to look after them but I know dad is in the best possible place and will receive the best care possible. Thank you"

Debbie C
carehome.co.uk rating: 4.50 out of 5

"From the very first call I had with Barchester Cherry Trees Care Home I knew my mother was in safe hands. Following a terrible leg infection and a bad previous experience from another care home. All staff members have been without doubt to ensure that all possible care has been taken to make my mothers recovery as comfortable as possible. The quality of care is exceptional and everyone always finds the time to chat and nothing is too much trouble. A real home from home."

Debra H
carehome.co.uk rating: 4.60 out of 5

"From the minute I stepped into Cherry Trees I was made to feel welcome and more importantly a part of their family. I was given time to talk, I was listened to, I was given options, support, guidance and I knew I had found a new home for my Dad for the next chapter of his life."

Stephanie M
carehome.co.uk rating: 5.00 out of 5

"The care provided to my mother has been wonderful especially during Lockdown. My criticism would be the lack of communication. During lockdown, I could never find an appropriate time to call and ask after my mother. A quick 5-minute update call with details of any toiletry needs would have been welcome. The menus are increasingly unimaginative."

A C
carehome.co.uk rating: 3.17 out of 5

"I have found the facilities and the staff to be excellent. My wife's room is very comfortable and nothing is too much trouble for the staff and they do their best to meet any requests."

A B
carehome.co.uk rating: 5.00 out of 5

"This care home is now very well run. It has acted very responsibly during the coronavirus pandemic. There is a good and friendly atmosphere among the staff. My relative is very happy here and particularly enjoys his food. He has learnt to trust the staff and has learnt all their names."

R K
carehome.co.uk rating: 4.44 out of 5

"This care home is now very well run with friendly and efficient staff. My brother is very settled and happy. He loves the food provided and gets on well with all the staff. I am very content that he is receiving the best possible care at Cherry Trees. Barchester as a whole and Cherry Trees have dealt with the pandemic very well and effectively."

K K
carehome.co.uk rating: 4.50 out of 5

"First let me say, what a lovely home Cherry Tree is. Lovely, light rooms and pretty gardens. These past 15 months, as you know, we couldn't see our loved ones but when able Barchester made these pods for short visits and of course recently we are now able to have bedroom visits which is marvellous. My thanks go to all carers, who although in change of the virus, themselves still came to look after our loved ones, making sure they were safe and cared for, even though they had families of their own. Of course, the kitchen, facilities and admin also played their parts. As things get better, let's all remember what we owe the staff at Cherry Trees a big thank you, also to Barchester for their weekly visits."

G F
carehome.co.uk rating: 5.00 out of 5

"Cherry Trees have done their best to make visiting as relaxed as possible under the circumstances. The staff are welcoming and friendly. It is clear that they care for my mother and absolutely have her best interests at heart. A big thank you to all the staff and management at Cherry Trees."

Helen B
carehome.co.uk rating: 4.50 out of 5

"Fantastic care and support to my nan. She is so happy and well looked after and is treated with dignity by all of the staff. I am so extremely grateful for the way all the staff have been so welcoming and caring. So many lovely amenities, including a spacious cafe, an enclosed courtyard garden, big beautiful back gardens all carefully landscaped with amazing views. Tastefully decorated, and not to mention how incredible the activities staff are with such a varied programme of stimulating activities and a vibrant atmosphere, she has become so sociable and whenever I ring or visit I can always find her busy playing games, watching live performances you name it! Management are very friendly and extremely accommodating and I couldn't wish for anything better for my beautiful Nan! Thank you cherry trees!!"

C M
carehome.co.uk rating: 5.00 out of 5

"My mum has been cared for at Barchester Cherry Trees Care Home for several months now. The care she receives is second to none, nothing is too much trouble for any of the staff and she is always treated as one of the family and not a resident. The facilities are very homely and the food has good reviews from my mum. She always enjoys the daily activities, which are varied and they are made more special by the activities lead. My mum says she's lovely and always smiley. Thank you to all the staff."

Richard B
carehome.co.uk rating: 4.58 out of 5

"My family and I recently celebrated what would have been my grandad's 80th birthday at Barchester Cherry Trees Care Home where my grandma is a resident. The room we were able to use was perfect, the food the home provided was amazing, it tasted delicious and there was plenty of it for all 15 of us! The staff go above and beyond to accommodate and ensure everything is running as you wish. Our family all commented on how clean the home is and how friendly all of the staff are. We can't thank everyone at the Cherry Trees enough for their help in arranging this and the work they do every day to look after the residents, including my gran! Thank you all."

H O
carehome.co.uk rating: 5.00 out of 5

"Mum was cared for in Barchester Cherry Trees Care Home for twenty-three months, throughout that time her care was exemplary, especially as she became more physically frail. I was impressed by how she was always seen as an individual and not a "bed" or "room" by staff. I was touched that, at Cherry Trees, the care extended to me, as Mum's son, and the acknowledgement that moving a relative into care is challenging. As Mum became more frail, the staff used their vast experience to recognise and support me with my struggles with her changing circumstances. It was great to be encouraged to personalise Mum's room and I think it definitely became her safe space towards the end of her life. I feel we did our best for Mum and that Cherry Trees did the same making her safe and comforted in the last two years of her life. I would have no hesitation in recommending Cherry Trees as a place to live."

Patrick C
carehome.co.uk rating: 4.83 out of 5

"I've just had the best experience of Cherry Trees. My mum has been there for over three years now and is on Memory Lane. Well, they certainly made a memory for me today on their social media page talking about Barchesrter's "values", I smiled at some of the early comments but absolutely cried with laughter at the "bloopers". If anyone has any doubts about a placement here for a loved one, I suggest, if you can, look at this page (11/12 September 2024) because laughter says it all. If you need a quick one-off review of the type of place this is, you'll get it. The residents are cared for, respected, acknowledged and listened to. Quite simply, take a look because they all say it themselves."

Jane C
carehome.co.uk rating: 4.50 out of 5

"Mum continues to receive great care from the team at Barchester Cherry Trees Care Home. The staff are always pleasant and helpful and have Mum's best interests at heart. The room is kept clean and tidy and Mum's weight is closely monitored as she now requires help eating and is on level 4 food. Mum is in safe hands and she is made as comfortable as possible. A big thank you to all of the staff."

S G
carehome.co.uk rating: 4.58 out of 5

"Well, I've been so impressed with Cherry Trees since Mum moved there 18 months ago - what a great decision that was. The culture of Cherry Trees is caring and loving, I've not experienced anything less than this high standard. So, this week the bar was raised, Mum was taken "to the beach to have fish and chips" - when she told us it was planned she sounded like an excited teenager, amazing. Thank you so much, everyone at Cherry Trees, you are amazing."

Phil S
carehome.co.uk rating: 4.92 out of 5

"My husband has improved beyond all expectations since moving into Cherry Trees. We have been very pleased with the care he has received. The staff seem kindly and genuinely caring."

Karen H
carehome.co.uk rating: 4.42 out of 5

"Mum moved in in October 2022. A tough decision for her and us, as her family. The manager and her team are great. Mum is so happy and is well looked after. The home is decorated for Valentine’s Day and looks lovely and is fun for the residents. We are so happy to see Mum safe and cared for but most of all happy! Four members of staff in particular are super but in fairness, so are the whole team. I can highly recommend Cherry Trees. Keep up the good work."

Julia R
carehome.co.uk rating: 4.50 out of 5

"My mother has been a resident in CBarchester Cherry Trees Care Home for nearly a year, she has been treated with courtesy, kindness and dignity at all times. All her needs are looked after wonderfully, physically, emotionally and spiritually. The home is always spotless. The activities are numerous and varied and my mum really enjoys getting involved in everything, I often go in and she's busy with others in activities which is lovely to see, she has a better social life than me! There is always the sound of laughter around. It was a hard decision to move her into residential care but I know she couldn't be in better hands. The team have given both my mother and our family peace of mind. We are eternally grateful, thank you."

B B
carehome.co.uk rating: 5.00 out of 5

"My husband has had two much-needed respite breaks at Cherry Trees. He is now going to convert to a permanent residency. His needs are being well met by the warm and welcoming staff in the dementia unit. It took a while for him to settle in, but I am very grateful that with patience and understanding from the nurses and carers, he is now comfortable in his new surroundings and routine. The administrative team have also been particularly helpful in advising me through this emotionally difficult process. I am so glad that we have chosen Cherry Trees. The setting is great, with beautiful gardens and a welcoming cafe area and courtyard. Its location close to Alcester is useful, as the town has riverside walks, many coffee shops and plentiful parking for accompanied trips out from the care home. Rooms are kept clean and airy, and nursing staff are attentive. Visiting has become a pleasure, knowing that my husband is well looked after."

H L
carehome.co.uk rating: 5.00 out of 5

"The staff at Cherry Trees are well trained and kind and know how to deal with residents and keep them content. They have cared for my mother over all the COVID restrictions, (most of the time no visitors) but she has remained in good mental and physical health as she was before."

C M
carehome.co.uk rating: 4.33 out of 5

"We put my father into Cherry Trees Care Home a few months ago. First impressions are that it is a very caring care home. The staff are kind, friendly and seem to have built up a good rapport with him in the short time he has been there. He likes the outlook from his room which is very pleasant with planting and views out across the fields. The food is varied and they seem to cater for his needs. We visited him the other day as lunch was being served to him, which was scampi and chips which we noted was not on the menu for that day and which he obviously enjoyed. He has actually said to us that he doesn't think we could have found a better home for him. He has been able to have a few items hanging on the walls from his house and we were able to bring in his electrically operated chair which he finds comfortable and his small hi-fi which he listens to. We all feel that he is in a good place which gives us a deal of comfort and peace of mind."

N A
carehome.co.uk rating: 4.50 out of 5

"My mum of 93 moved into Cherry Trees Care Home in January. It was a huge wrench for her to give up her home and the guilt of her having to do this weighed heavily on the family. The manager at Cherry Trees welcomed us with open arms, as did her skilled and cheerful team. From day one Mum was made to feel welcome. Mum’s pictures were hung on her wall, and we installed a few sentimental pieces of furniture to make her room feel even cosier. Socialising is encouraged and Mum made friends easily. The weekly activities have helped Mum’s mobility and cognitive ability. The carers and nurses are attentive to Mum's needs and treat her with love and respect. It is evident from the quality of staffing that the manager invests in people and together they take the home to a high standard of care. Everyone counts and everyone cares. Over the last three months, it is wonderful to see how Mum's life has been enriched. Cherry Trees has given Mum stability, security and quality care."

J W
carehome.co.uk rating: 5.00 out of 5

"My wife went into Cheery Trees Care Home in May 2022. She settled immediately and thanks to the care and attention of the staff she seems happy and content. She seems happy to join in the various activities."

S W
carehome.co.uk rating: 4.92 out of 5

"I would just like to say my mother seems to be very content with the care she gets from the staff at Cherry Trees. As her son, I feel confident that she is being looked after and getting the care she deserves. If I have any issues regarding my mother's care the staff are always very approachable and have followed up on my request."

Andy W
carehome.co.uk rating: 5.00 out of 5

"The manager and the team at Barchester Cherry Trees Care Home are truly outstanding. We had to make the hard decision to move Mum into care as she could no longer look after herself. She is 90 and, other than her short-term memory, is well for her age. Not only does Mum love the home and the staff, they love her too. They are also very supportive of us as a family. They really do care for all of us! The food is excellent and the activities are varied and fun. We feel part of a new family and this is very special indeed. When Mum was 90 they made a cake and brought Mum a beautiful bunch of flowers and decorated her room too. A very thoughtful and special touch. I cannot recommend Cherry Trees highly enough. Keep up the good work everyone."

Julia R
carehome.co.uk rating: 4.83 out of 5

"Mum has been a resident in Cherry Trees for 8 years and during those years she had been treated with love, care and dignity. I will always be grateful to the manager and her wonderful staff throughout the pandemic and after for keeping my mum safe and well."

Gerry A
carehome.co.uk rating: 4.92 out of 5

"Barchester Cherry Trees Care Home provides our mother with the 24-hour care and nursing that can no longer be delivered by the family at home. She's encouraged to maintain a level of independence that matches her capabilities with a watchful eye on her through the night and day. That adds up to a feeling that she's in safe hands which is the most important thing of all at this stage of her life."

Mark H
carehome.co.uk rating: 4.00 out of 5

"We saw such a change in mum, she looked healthier was eating so well. The best she had in a long time, great staff, wonderful gardens a lovely home it was just what she needed, she was safe and so well looked after."

R H
carehome.co.uk rating: 5.00 out of 5

"I chose Cherry Trees for my dad as they had previously lovingly cared for Mum. At exceptionally short notice (same day), they accommodated my father, who urgently required 24/7 palliative care/end-of-life support. Dad's care is/remains exceptional; he is extremely comfortable in Cherry Trees and enjoys his large room with south facing aspect and garden view. The staff constantly involve me in any decision-making relating to Dad's medicines/care, always considering what's best for him to ensure he is comfortable. The 'Young at Heart' floor is clean, light, bright, airy and modern. The rooms are all large, and the staff are plentiful. Dad enjoys many a happy moment relaxing in the deluxe spa bath with bubbles covering the entire floor! Whilst I can't name everyone, I do want to personally highlight the main team, who are caring for Dad and supporting me; plus it would be remiss of me not to recognise the daily welcoming, smiling faces of those on reception."

Becky H
carehome.co.uk rating: 5.00 out of 5

"My grandma was a resident at Cherry Trees. The staff were extremely helpful and supportive during what was a difficult time. My grandma was well cared for. The home was very clean and well organised, and I would like to thank all the staff for their care, attention and dedication, especially through the pandemic where care home staff, in particular, deserve high praise indeed! No request was too much trouble, and the food looked great too! I would highly recommend this care home if you are after a warm, clean and safe home for your family member to be well cared for!"

Brian O
carehome.co.uk rating: 4.50 out of 5

"Now under new management and things are a lot better and still improving."

Ann K
carehome.co.uk rating: 3.82 out of 5

"Friendly staff and caring. Good understanding of dementia. Always happy to answer questions. No restrictions on times to visit. Warm, comforting atmosphere. Dad is well settled here."

J H
carehome.co.uk rating: 4.25 out of 5

"An excellent experience with caring staff and management. Highly recommend this care home to everyone. Made my mother's last few days happy ones."

M E
carehome.co.uk rating: 5.00 out of 5

"My wife has been in Cherry Trees for a year. The care she has had has been very good, but with the new manager and her team, things have improved."

M H
carehome.co.uk rating: 4.58 out of 5

"The Cherry Trees Care Home is very good. My mother has been here for nearly 2 years. She loves the activities team and really enjoys being there."

James S
carehome.co.uk rating: 4.75 out of 5