Reviews for Chester Court Care Home

"Mam became a resident of Chester Court on Christmas Eve. Since being in there she had received exceptional care, staff have been amazing and I have no worries that mam is in there. Myself and my sister are fully involved in what is going on and kept up to date at all times. We can not thank everyone enough."

S C
carehome.co.uk rating: 5.00 out of 5

"Care and needs are all satisfactory. My sister is as well as we can expect. Her well-being is looked after."

Dorothy W
carehome.co.uk rating: 4.00 out of 5

"My mam spent the last few weeks of her life at Chester Court Care Home. She was 91 and had been the most independent lady until she took ill a month earlier. She was so depressed, to the point she didn't want to live. Your whole team showed her much love and kindness, so much care. She took a turn for the worst a week ago and was no longer responsive. We expected her to pass that night but she lived 6 further days. Those days were pure hell for us, she was incontinent but all staff cleaned her immediately, turning her often and coming in often to care for her and us. I spent the last week with her, and my sister, taking turns sitting with her. On the night of her death, I was alone with her but the staff took so much time with me, making sure I was OK. 3 am I knew she was going to pass soon. I held her hand and she passed 3.20 am. One member of staff, in particular, was absolutely amazing. So much empathy and care, letting me stay with her, telling me what happens next. You helped me so much and I will be eternally grateful. Thank you."

Mandy N
carehome.co.uk rating: 5.00 out of 5

"My father has been with the home for some time. He has rapidly deteriorating health. The staff at Chester Court have been exceptional in their care of him and of our family. He is treated with dignity and kindness, even though he can be challenging at times. We are so grateful to them all."

C A
carehome.co.uk rating: 4.92 out of 5

"Dad is extremely well looked after by the staff in the care home. The staff have been excellent when Dad was recently very ill. I couldn't have asked for anything more from them."

J S
carehome.co.uk rating: 5.00 out of 5

"Mum was admitted to Chester Court for end of life care. She was 98 years old and stayed there till she died 9 days later. I was there with her during that time staying the last seven days both day and night. The care and love that mum received from all of the team were outstanding. The staff showed great compassion and could not do enough to make mum comfortable. She was extremely well looked after. As for myself, the support I received was outstanding. All the team helped me through a very difficult time and looked after me, making sure I was fed and comfortable at night. There was always someone to confide in as I did not live in the area or have relations at hand to help me supporting mum. I felt that the whole team at Chester Court were doing an excellent job. I must say a big thank you to all the team."

Joan B
carehome.co.uk rating: 4.17 out of 5

"Our family have experienced the care home and staff since September 2021. My uncle has been settled since the outset and made to feel that it was a "home from home". As his needs increased, this was dealt with both professionally and with care. His end-of-life care has been exemplary, and I have not needed to worry that he would be looked after with care and compassion. Many thanks to "all" the staff for the parts they play."

Jackie A
carehome.co.uk rating: 5.00 out of 5

"All the staff at Chester Court Care Home are truly amazing. They have such compassion and care towards the residents and their relatives."

Lyn H
carehome.co.uk rating: 4.83 out of 5

"My care at Chester Court has been really good. I love all the staff, they are very kind and look after me very well."

J C
carehome.co.uk rating: 5.00 out of 5

"When you come into the grounds it makes a good impression and this continues on entering the building. The staff are so friendly and helpful and Mum is treated and looked after as I hoped she would be. The cleanliness and food are excellent and the nurses are always on hand if any questions need answering. The manager always has a smile and a word and is very approachable. I would recommend Chester Court to anyone looking for a care home."

Jeanette H
carehome.co.uk rating: 4.92 out of 5

"They have given outstanding care to my grandma over her short time there so far. They are always so caring and supportive, not just to her, but to us in our visits as well. They always put her needs first before anything else and are always running around to support her! Thank you!"

K P
carehome.co.uk rating: 5.00 out of 5

"My mam was admitted into Chester Court on Christmas Eve with a terminal illness, this was a very sad time for the family. We need not have worried, from the onset she has been looked after amazingly, as are we. The care is exceptional the staff are AMAZING, anything we need is catered for, we only have to ask and it is sorted. We are continually asked if there is anything Mam or we need. I cannot fault Chester Court and its staff in any way."

Tracey P
carehome.co.uk rating: 5.00 out of 5

"My 91-year-old father was taken into Chester Court in October 2021. His mobility was extremely limited and as such, he required extra care and attention which he has, without doubt, received it here. Myself and our family are delighted with the facilities his lovely ensure room and food diet. Importantly we know he is also being treated with dignity and kindness by all of the team. The nurse has kept me continually updated regarding his health via personal telephone calls and visits for which I am very grateful and appreciate."

A T
carehome.co.uk rating: 5.00 out of 5

"Very friendly staff, helpful and fun. Go to the nth degree to help."

F W
carehome.co.uk rating: 4.50 out of 5

"I am very happy staying at Chester Court and with the quality of care I receive. The staff are al friendly and helpful when needed especially during the Pandemic crisis so we feel safe."

G D
carehome.co.uk rating: 4.00 out of 5

"Had excellent care and treatment since coming here. I would recommend this care home to anyone who needs care."

J H
carehome.co.uk rating: 4.45 out of 5

"The care and compassion respect and dignity shown by the whole home team is excellent. They are very efficient and in such challenging times, we are all having and they provide a loving homely environment that is safe and comfortable all of which should be commended. I just can't thank them enough for what they do."

Susan W
carehome.co.uk rating: 5.00 out of 5

"All the staff were extremely friendly and helpful. The nursing staff in particular were loving and caring whilst being completely professional. A truly excellent team with a special mention to the events coordinator. The home itself had a very good atmosphere. I would recommend this home very highly from the experience I had."

S B
carehome.co.uk rating: 4.73 out of 5

"My family and I would like to thank all the staff at Chester Court for looking after my sister. They have done a brilliant job of caring for her, and she was the happiest we have seen her. The manager and her staff are amazing and very welcoming we would recommend this care home to anyone for its caring service. It is a home-from-home. Sadly we lost her on 25th Feb 2024. Thank you everyone at Chester Court for their compassion and support."

P F
carehome.co.uk rating: 5.00 out of 5

"My mam had a fairly short stay at Barchester Chester Court Care Home, Bedlington. My mam had a cancer in a very personal area, she passed away there on the 16th January 2025. The care and kindness given to my mam was amazing. The team there were outstanding. I could not thank them enough. Mam was treated in a very professional way whilst staff still made sure Mam kept her dignity. They absolutely covered her with love. Also, through her final days, the care they gave to us, as a family, was amazing. The home was lovely and friendly and did not smell like a care home. All I can say is a massive thank you. You all are an amazing group of people."

Ann B
carehome.co.uk rating: 5.00 out of 5

"My mam received nursing care, from 28/06/2024 until she passed away on 08/11/2024, by Barchester Chester Court Care Home. This was a very difficult time for the family but the help, care assistance and dignity offered to Mam helped us immensely. Some of the carers and nurses were very professional and it was very comforting to see the way they looked after and interacted with her when she was unwell. We found your organisation to be very good with some exceptional staff and you should be very proud of the service you provide."

Raymond M
carehome.co.uk rating: 4.50 out of 5

"Easy to talk to staff about anything."

John H
carehome.co.uk rating: 5.00 out of 5

"Having spent several months in Barchester Chester Court Care Home, my husband became one of the amazing family who live and work here. He felt at home with extremely caring and cheerful staff and thoroughly enjoyed the excellent food, some activities and visits to the garden to see how tomatoes were progressing in the greenhouse. Best wishes and thanks to everyone here for the future and continuing five star service."

G T
carehome.co.uk rating: 4.83 out of 5

"My grandma receives the best care, she has every need met and more. There are always activities and amazing food too. Staff are friendly and reliable, the rooms are a lovely size and very clean. 100% would recommend."

B D
carehome.co.uk rating: 4.75 out of 5

"My mam was in here for six and a half years and was well looked after. I was always happy to visit, her room felt like her home. It was clear during her last month how well cared for she was during her whole stay. Staff genuinely helped and looked our for her."

Derek L
carehome.co.uk rating: 4.42 out of 5

"My mother has been a resident at this care home for over two years. Sadly, she passed away this morning. She has always been cared for wonderfully during her time in the home. I've always been kept informed of her condition, any issues discussed with the family, however, during the past week, the staff, without exception, have been outstanding. Their dedication and compassion, both to her and myself, have been overwhelming at this sad time."

Raymond P
carehome.co.uk rating: 4.67 out of 5

"I just want to say also a massive thank you to all the staff at Chester Court Care Home, the care my dad received was exceptional, all because of the amazing staff that work there the love and care they all have blew me away they were so kind and caring to my dad but to us as a family aswell it was like making new friends.. they wiped a lot of my tears over the weeks sent me home when they could see I needed to go home and give myself a break gave us hugs and made my Dad feel so safe and cared for! My dad was so truly grateful! Thank you for seeing my dad through my eyes."

Danielle G
carehome.co.uk rating: 5.00 out of 5

"Welcoming home, friendly staff they are always polite and pleasant. Carers are always smiling and laughing. Care staff are very warm and caring."

J P
carehome.co.uk rating: 4.09 out of 5

"The home is very clean and comfortable. The staff are excellent and the food is fantastic quality. Overall, a lovely experience for my father."

Paul D
carehome.co.uk rating: 5.00 out of 5

"My mum passed away on 23/12/2023. The care home was amazing with their care and help on such a sad evening. I would highly recommend the Barchester Chester Court Care Home at Bedlington. Also, great management and staff. Definitely 10/10 service."

William L
carehome.co.uk rating: 5.00 out of 5

"Since my mother came to Chester Court Care Home in early February 2023 she has settled into what she now calls home! This is due to the warm welcoming feeling in Chester Court and the caring and friendly staff, who have a smile and kind words for residents and visitors alike."

Eric J
carehome.co.uk rating: 4.50 out of 5

"Amazing care and lovely caring staff. To come and visit is a pleasure and wonderful staff."

Margaret H
carehome.co.uk rating: 5.00 out of 5

"I am so pleased that I can get in at any time to see my wife, the staff are always welcoming. There are times when my wife wants to come home with me. I sometimes have pudding but always have fish and chips on Friday."

Joseph H
carehome.co.uk rating: 4.67 out of 5

"My wife is very happy and contented every time I visit and I put this down to the good care she receives in the home. The staff could not be any more caring and attentive. Any questions or concerns I have are always seen straight away, although I am always kept up to date on all aspects of my wife's care."

Christopher T
carehome.co.uk rating: 4.67 out of 5

"Facilities are very good, staff efficient and friendly and very helpful."

J S
carehome.co.uk rating: 4.50 out of 5

"Just had an amazing lunch organised by the staff - excellent as usual. My father-in-law is a resident and he is very well looked after by the excellent staff. Very clean and pleasant environment for residents."

Karen M
carehome.co.uk rating: 4.83 out of 5

"Apart from residents receiving the care they need, Chester Court is family and dog-friendly. The building is homely and own rooms can be made personal. I do not want my husband to feel isolated because of his lack of communication and spend time every day, from afternoon and throughout the evening with him and bring along our little dog. The 3 of us sit watching tv like at our own home. The staff are efficient, effective and friendly, also respectful. Recently, because of my husband's lost ring which I was meant to be looking after, decided to renew our wedding vows. The staff at Chester Court put themselves out to make sure we had an enjoyable day. Decorating the conservatory, providing a buffet, a carer sang 2 of our favourite songs and there wasn't a 'dry eye in the house'. Our 25 guests all commented on how nice the home was. Good food and lovely staff."

Sylvia K
carehome.co.uk rating: 4.92 out of 5

"My father went into Chester Court following a fall, resulting in a hospital stay and a diagnosis which meant he could not/was not able to remain in his own home. From day 1, I was extremely impressed with the care and attention that he was given, not only to him but to all family members, especially my mother. We could not have asked for a better second home. He settled very well and 'staff' soon became his friends. They cared for him, made him laugh and supported his family to the end."

Joan B
carehome.co.uk rating: 4.92 out of 5

"My sister has had mental health issues for over 5 years but is not demented, therefore to find a home able to meet her needs is difficult. For almost 4 1/2 years this home has done their utmost to accommodate my sister on all levels, nursing, personal care, activities, always with a smile and positive outlook. No mean feat given my sister's demanding, negative paranoia and selfishness. Their tireless positivity I admire greatly, and cannot praise them highly enough for the peace of mind their dedication gives me."

Bill S
carehome.co.uk rating: 4.42 out of 5

"My relative always receives constant care and every effort is made to ensure her comfort. The staff are all very friendly and helpful. The home has just had a family Christmas Lunch party which was very enjoyable and all the staff including unsung heroines the kitchen staff, worked hard to make it an enjoyable event enjoyed by all who attended."

D H
carehome.co.uk rating: 4.83 out of 5

"We have been for our Christmas Lunch today with my Grandad. Once again everything was perfect. The Lunch had a fair choice and they were willing to help my son who is a fussy eater. The Manageress was again serving lunch and taking orders in. Thank you, Ladies."

Angela G
carehome.co.uk rating: 4.17 out of 5

"The home is clean and welcoming. The staff are professional and make time to talk to residents and relatives. The care provided is excellent and I could not wish for more. I wouldn't mind moving in myself."

Nigel B
carehome.co.uk rating: 5.00 out of 5

"From the day my Grandma came into Chester Court her world so improved and so did mine! Everyone from the cleaning staff to everyone else has been exceptional. My whole experience of care homes has changed due to this, taking a loved one into the care of others is a major thing and my prayers were answered when I walked into Chester Court."

Tracy S
carehome.co.uk rating: 5.00 out of 5

"Excellent, professional staff. Excellent facilities providing comfort and pleasant surroundings. Excellent attention to detail. Organisation of activities is of a very high standard."

Brenda D
carehome.co.uk rating: 5.00 out of 5

"My wife was extremely happy at the care home, we could not have asked for more. In particular all of the staff from nurses to cleaners and handyman showed an exceptional level of caring and relating to ourselves and all of those who visited my wife in her final weeks. Thank you very much."

Alan B
carehome.co.uk rating: 4.90 out of 5

"Italian Day. Great menu, lovely food."

Pauline H
carehome.co.uk rating: 5.00 out of 5

"Extremely very good care home and staff. This is one of the best we have visited and in-house hospitality. Thoroughly recommended."

Yvonne B
carehome.co.uk rating: 5.00 out of 5

"The staff at Chester Court really care about their residents and provide an exceptional standard of care tailored to their needs. It is a very welcoming, pleasant and safe home for those needing care towards the end of their lives or through incapacity. Relatives and friends are made welcome and able to participate in their loved one's care. A good range of activities are organised for residents both inside and outside the home, as well as special events to which relatives are invited. This fosters a sense of common purpose and wider community to all involved."

Ann M B
carehome.co.uk rating: 4.83 out of 5

"Invited to lunch. It was a wonderful day."

Ann C
carehome.co.uk rating: 4.92 out of 5

"The staff are fabulous and very polite and helpful any problems and you can speak to someone. there is also someone about. Just had a family Christmas get together. Meal was brilliant and everyone was helpful and jolly. Can't fault them. Would always recommend."

Caroline E
carehome.co.uk rating: 5.00 out of 5