Reviews for The Dales Care Home

"Lovely nursing home in beautiful surroundings. The home is always kept clean and the décor is really nice. Staff are kind and friendly and they put on some great events for residents, including trips out in the minibus. Relatives are free to come and go as they wish and this often includes their animals! There is a nice homely atmosphere. Nursing staff always let you know about any health concerns and the food is good!"

Suzanne K
carehome.co.uk rating: 4.50 out of 5

"Extremely helpful and caring staff, nothing appeared a problem to them. Pleasant location, homely feeling. Plenty of activities for the residents with a sing a long and craft session on occasions when we have visited. The residents were always treaty with the greatest of dignity and we were more than made welcome on our visits."

David M
carehome.co.uk rating: 4.58 out of 5

"Always extremely welcoming to all visitors whether family or friends. Plenty of activities going on for the residents and again family and friends and very often included. All special occasions/events recognised and celebrated - Halloween/bonfire night/Burns night etc and invitations sent to family. Residents welfare is second to none, carers are obviously very dedicated towards their charges and nothing is too much trouble to make residents feel comfortable, safe and well fed. They know all the residents needs and have a warm approach towards everyone."

Tina
carehome.co.uk rating: 4.83 out of 5

"Whilst the care provided at the Dales was excellent, unfortunately, we had to move my elderly mother despite her having dementia as the management increased the fees by 6% after just six months of arriving, then another 7% a year later, despite inflation rates being under 1% for past few years. We felt this is taking advantage of the fact that most people will not want to move their elderly relatives, usual generic reasons given, one being increased labour costs - be interested to know if wages went up by these amounts over the same period. Fortunately, she has settled in well to a nearby care home with no adverse impact on her health"

Rick
carehome.co.uk rating: 4.00 out of 5

"Very satisfied with the 3 carers and sister on mother's unit. I cannot fault them but I have seen fees rise from £700 per week to £900 per week. Mother has a simple dark room facing North. However, I have put up with this because she spends all her days in the lounge which is bright and pleasant. I do not think carers have seen their pay packets rise by even £10 per week. When people ask me what I think of the home, I say with the carers I am satisfied BUT I feel the managers of the care home head office in London are lining their pockets and probably earning 4 times as much as the carers who do all the dirty work. I am very aware that the company DICTATES to the home and its workers what they have to do and yet I have never seen anyone from London and my mother has been here 4 years."

Janine
carehome.co.uk rating: 3.75 out of 5

"My 95-year-old mother was admitted to The Dales for end of life care in December and we are so pleased that we managed to obtain a bed for her in this particular care home. She was sadly only a resident for a short time but the staff took a great deal of trouble to get to know her and to enable her to respond to them which was so important as she was suffering from severe dementia. As she became increasingly confused and unresponsive they did everything possible to make sure she was warm, comfortable and pain-free and as we were unable to get back in time for her last few moments, they sat and held her hands to enable a peaceful passing. I would like to express the gratitude all our family feel that she was so kindly and respectfully treated in her last days and only wish there were more care homes of this calibre to look after our elderly."

Paula W
carehome.co.uk rating: 4.25 out of 5

"My Grandfather spent the final 7 months of his life here. Moving him here from another home was the best decision I have made. The care, attention, devotion and commitment the staff show is second to none, nothing was ever too much for them. He gained the weight back that he had lost at a previous home, became settled very quickly and shown all the attention he could have asked for. As a family, we can rest knowing his final days were spent in caring and comfortable surroundings and treated with dignity. Cannot speak highly enough of the place."

Craig
carehome.co.uk rating: 4.67 out of 5

"It is extraordinary to find so many genuinely caring staff under one roof, they are amazing and I can't praise them enough. My Father was the only resident for 7 months before passing away but I am so glad he had that time there. He was always clean and well groomed and he loved the food so much he had two helpings of porridge for his breakfast! The Hotel Services lady kept him well fed and well hydrated! Well done to each and every one."

Corinne D
carehome.co.uk rating: 4.83 out of 5

"Good welcome from the person on the desk, very helpful. Taken to the resident I was visiting. She had a nice room although rather small. I was impressed by the care assistant who dealt with the resident when she became anxious. She was calm, patient and reassuring. We took the resident to the sitting room as we left but there was no one else in there and no staff we could see. We didn't want to leave our friend alone. All the staff we saw were excellent. Not able to comment on food etc."

Norrie E
carehome.co.uk rating: 4.86 out of 5

"The family are very pleased with the care being given, which is always to a very high standard. All issues have been dealt with straight away and we feel we are listened to and any issues are acted on by the operations manager."

Catherine W
carehome.co.uk rating: 4.92 out of 5

"My family member now has a very high care need which this home provides excellently. The staff are a great asset to this home - always professional, curteous and always treat residents with a great deal of dignity. My family member suffered a severe stroke and without the care received at The Dales, I am sure they would not have survived - well done and thank you."

Sue B
carehome.co.uk rating: 4.73 out of 5

"My mother has been resident at The Dales Care Home for about 4 1/2 years. The care she has received has been excellent - hence I have recommended it to many friends and family who have subsequently arranged for their family member to reside at the home. The staff know my mother's personality such that as she has deteriorated mentally and physically they are now able to anticipate her needs. The only slight negatives are the lack of variety in the food menu and we were unhappy with the last manager but she has now left (hence no response below)."

F B
carehome.co.uk rating: 4.73 out of 5

"We were very happy with the standard of care given to my great aunt, as was she. Her room was kept immaculate and her privacy respected. She was able to have meals in her room when she wished and the staff at The Dales made a lovely family tea party for her 100th birthday. Nothing was too much trouble for the staff. I would also like to say a big thank you for all aspects of the ‘End of life’ care given to my great Aunty which was of a very high standard, from all members of staff."

H A
carehome.co.uk rating: 5.00 out of 5

"All staff at the Dales respect each resident with dignity and friendliness. The care is very good, the rooms are clean and homely. The residents are made to feel that this is their home and are encouraged to do just this. When residents are poorly and terminal all care and respect are wonderful."

C C
carehome.co.uk rating: 4.33 out of 5

"My Mother was warmly welcomed by staff at The Dales. Caring staff made her comfortable. Staff are also attentive to our needs as a family, nothing is too much trouble. Thank you!"

Helen M
carehome.co.uk rating: 4.30 out of 5

"My friend has vascular dementia and lewy body dementia. He is completely unable to do anything without assistance. I have found during his time at The Dales (2 years) he has always received professional care to an excellent level and I have never had any concern about the way he has been looked after."

Anne H
carehome.co.uk rating: 4.83 out of 5

"Experience of Dales staff: nurses, care, kitchen, laundry and maintenance staff form an excellent team, reliable and trustworthy. Have issues with experience of agency staff which have at times been unable to meet expected standards. Home requires upgrades such as decoration rather than 'touch up' and superficial fixes/painting. Location fantastic, therefore, more time should be scheduled to enjoy outdoor grounds, pretty gardens. More effort required to create residents activities of interest."

J S
carehome.co.uk rating: 3.67 out of 5

"Mum spent the last three months of her life at The Dales Care Home. She settled in very quickly and we knew that she was comfortable and happy there. There was a calm, peaceful but cheerful ambience which suited our mum. During her final illness, mum was treated with such care and with every dignity. All the staff were so very kind and supportive to mum and also to us her family. I can't thank them enough for the way they helped us through mum's final days."

Maggie W
carehome.co.uk rating: 5.00 out of 5

"Welcoming place - lots of carers and the food is nice."

F Y
carehome.co.uk rating: 4.08 out of 5

"Generally very satisfied living at The Dales but would prefer to be at home."

Victor J
carehome.co.uk rating: 3.92 out of 5

"I rate this home good because the staff are helpful and friendly. The resident concerned (my sister) seems very satisfied and never complains to me about any aspect of the home. I speak with authority, having been a care home owner years ago."

Michael D
carehome.co.uk rating: 3.92 out of 5

"He always looks really well cared for and he is very happy. Nothing too much for the staff. Everyone is very welcoming."

D C
carehome.co.uk rating: 5.00 out of 5

"I find the staff very loving and caring could not wish for a better place for my poor wife."

Ian B
carehome.co.uk rating: 5.00 out of 5

"I think Barchester The Dales Care Home is outstanding. My wife is content and cared for extremely well and that has given me peace of mind."

Philip B
carehome.co.uk rating: 4.92 out of 5

"My husband always appears well cared for and comfortable. I and my family are happy with the way the care home is run."

M P
carehome.co.uk rating: 3.83 out of 5

"Staff are happy in their work, always greet with a smile. Mum well settled from the beginning of her stay in June. Lots of activities going on. All staff are valued from domestic, housekeeping to nurses. Well led by the Manager who is always ready to listen and chat."

Diane Y
carehome.co.uk rating: 4.83 out of 5

"I have visited residents at The Dales Care Home for the past few years. It is a beautiful, welcoming home. The staff are wonderful and are friendly, professional and hard-working. They go above and beyond to make sure the residents receive the best care. I have been to many care homes. In my opinion, The Dales is the best in the area. I would recommend it to my friends and family."

L M
carehome.co.uk rating: 5.00 out of 5

"Immediately entering The Dales Care Home I felt a good atmosphere. Management and staff were all welcoming and friendly and looked after my wife with care during her short respite stay. I would certainly use The Dales Care Home in the future."

Malcolm B
carehome.co.uk rating: 4.18 out of 5

"Since Gran has been here she feels more involved and healthier. Not had any sores for a long time."

Fiona P
carehome.co.uk rating: 5.00 out of 5

"Staff are very helpful and always help my sister. The food is exceptional."

William M
carehome.co.uk rating: 5.00 out of 5

"Needs more carers. Carers often under stress. Activities need improving. Some rooms need decorating needs. More parking places."

Pauline J
carehome.co.uk rating: 4.17 out of 5

"My father is a resident on the memory lane/dementia unit where the staff support all of his daily living needs. The standard of food in the unit is acceptable. It would be great to see more choice for people with special dietary needs to support residents to maintain healthier weights as their dementia progresses. Staff do their best to support with fluid and food intake but staffing levels can be tight to allow staff too much time. Staff are very helpful, polite and caring but sometimes overstretched with clients with complex needs. The activity coordinator runs regular activities and events which clients enjoy - this makes a real difference and more would be welcomed. Some areas and facilities in the unit would benefit from updating. Overall, very happy and would recommend the home."

H E
carehome.co.uk rating: 3.42 out of 5

"My sister has been a resident of the dementia part of The Dales Care Home since late 2018. Whilst it is sad for me to see my sister in this situation, I have been most impressed by the care she is receiving. I have noticed that month on month despite her condition, her general demeanour ie cheerfulness, has improved and I put this down to the excellent one-on-one care she receives."

Chris D
carehome.co.uk rating: 4.25 out of 5

"Care and attention good from all staff, sometimes just a small reminder required re. showering or bathing more often. Food and menus are very good and varied. Activities are excellent and varied. I know my husband is safe and secure and well looked after when away from the home. Only criticism, the corridor in the dementia area could be improved to replicate a more homely environment. Perhaps a new colour scheme, pictures and even carpeting could help."

M D
carehome.co.uk rating: 4.08 out of 5

"Feel Mum is being very kindly looked after, she's comfortable. Staff are also very kind and welcoming whenever I visit and when my father visits with his carer (or with me). Activities are fun and cheerful, even if just to watch."

Clare T
carehome.co.uk rating: 4.00 out of 5

"I am a regular visitor to the care home. I find the staff pleasant and personable. The care home is clean and tidy and my sister is well cared for and well attended to. In difficult circumstances she seems relaxed. My sister requires the highest level of care and I can see a lot of consideration has gone into her placement in her room so she can look out of the window and has a lovely view. Thank you for looking after her."

P C
carehome.co.uk rating: 4.50 out of 5

"My sister-in-law seems relaxed and happy. Dementia apparent and mood swings determine my visits - sometimes clarity, often asleep. Confident that she is as happy as can be in her health circumstances."

H H
carehome.co.uk rating: 4.36 out of 5

"Lovely staff who are great people and put up with a lot."

Patrick W
carehome.co.uk rating: 3.82 out of 5

"Carers, nurses, management and associated staff were all courteous, kind and professional from day one. There was definitely a team spirit in evidence with consistently high standards of care shown. Liason with the external health team was good and information shared appropriately. My mum's dignity was maintained at all times."

R H
carehome.co.uk rating: 4.50 out of 5

"The Dales Care Home provides excellent care for my mum. The staff are extremely diligent, friendly and attentive to all my mum's needs. The food is amazing and the dining room gives residents the restaurant atmosphere. Activities are outstanding and the activities coordinator is a 'breath of fresh air' with lots of ideas making my mum's life in the home full of fun. I would highly recommend The Dales."

Sharon D
carehome.co.uk rating: 4.75 out of 5

"On the inside the care home is very well looked after and on the outside the gardens are first class. The comfort provided for the residents and visitors is very good. The care and consideration that the staff show to my relative, a resident, is outstanding. All the staff are very friendly to visitors and will help in any way they can. With regards to The Dales Care Home communicating with residents' families, they are very effective at doing this, which is appreciated."

T B
carehome.co.uk rating: 4.75 out of 5

"We are very happy with the care that is provided to our mother. She is clearly very comfortable in her surroundings. The care home offers excellent accommodation and care. We have always been kept up to date on matters relating to Mum's health and well-being."

Richard B
carehome.co.uk rating: 4.83 out of 5

"Mum has settled Thee Dales Care Home very well. She is safe, warm, loved and well-fed. We know that we will be informed if she is not well or unhappy. The staff are very welcoming and genuinely care for Mum. The atmosphere is calm and quiet, relaxed and tranquil. The activities coordinator is a gem, she has brilliant ideas, knows the residents really well and encourages them to do all sorts of fun and entertaining things. We have been very happy."

C S
carehome.co.uk rating: 4.33 out of 5

"I am pleased with the care my mum receives at The Dales. She is kept clean and her requirements are met. The staff are very pleasant and diligent and I am always informed of my mother's health and wellbeing."

Jenny I
carehome.co.uk rating: 4.58 out of 5

"Lovely friendly staff, professional and courteous. Never had any issues with communication which is excellent. We are always advised of any issues with my mum. Thank you to everyone at The Dales."

Lee A
carehome.co.uk rating: 5.00 out of 5

"When my mother moved to The Dales from hospital it was a very worrying time, filled with guilt and the thought she needed care. The day she was brought from hospital I was allowed to be there to help her settle, which meant the world to me. She was distressed and anxious and the staff were amazing to her and me. The nurse said she was there for all of us always. Mam settled well due to the care of every staff member I met. I would highly recommend The Dales to anyone in the awful situation looking for care. Mam's health and wellbeing have come on so much that we have mam back."

S L
carehome.co.uk rating: 4.42 out of 5

"On admission, I had expected to have a conversation about the resident's individual needs. This did happen and I was told I could leave. I wasn't expected that either. The upshot was that The Dales had to ring me at home twice for clarification and talk to me several times for clarification when I visited. Prior to residency, I had prepared a written list of information - this did not appear to have been looked at. Just a general comment - it is very difficult to hear what is being said over your telephone system."

J J
carehome.co.uk rating: 4.18 out of 5

"We cannot thank sufficiently all the wonderful staff in every department of the Dales Nursing Home for the work that they have done throughout these difficult months. They have worked tirelessly, with dedication and meticulous attention to detail for all those in their care, retaining always a bright spirit. We salute them and want them to know how much we value them! They are our Heroes!"

S R
carehome.co.uk rating: 5.00 out of 5

"Both the domestic staff and the nurses have been most helpful and caring during my stay."

James C
carehome.co.uk rating: 4.58 out of 5

"The best thing about The Dales is the staff. They always treat Mum with the utmost care and dignity. It feels like a family and I like the way that staff and residents chat, eat, laugh and live side-by-side."

Catherine C
carehome.co.uk rating: 4.25 out of 5