Reviews for Derham House Care Home

"My mum came to Derham House on respite straight from a 5 week stay in hospital. She arrived on the Monday and by the Tuesday evening, she told us she wanted to stay. Everyone was helpful, happy and made her feel that she had been living there for a long time. Nothing seemed too much trouble. Everyone is friendly and cares."

L R
carehome.co.uk rating: 5.00 out of 5

"My husband was in Derham House for respite care. As his main carer, I was extremely pleased with the care and attention he received from all the staff. I would not hesitate to book him for a further period of respite care. The atmosphere of the entire building is warm and welcoming. All staff go out of their way to be helpful. His nurse care was as good as I could expect, with attention to keep his skin in a good condition as he has had bed sores in the past. I am sure he would not give such a glowing report as it is not home and he missed my cooking!"

S B
carehome.co.uk rating: 4.33 out of 5

"My mum has been in Derham House Care Home since May 2022. She has thrived since being there. She has gained weight and is much more alert. She has made friends and always says how much she enjoys her meals. The staff are fantastic, very caring and attentive to everyone's needs. I have no hesitation in recommending Derham House."

Yvonne W
carehome.co.uk rating: 4.83 out of 5

"My Mother's stay was satisfactory. We never went into the home due to Covid so I'm unable to make a comment."

Christine F
carehome.co.uk rating: 5.00 out of 5

"My mother spent nearly two months in Derham House Care Home, initially for respite care. She was treated kindly, efficiently and with respect. I was impressed by the knowledgeable and empathetic approach of the management team. My mother liked going into the garden, but we had to ask for her to be helped there. My mother found the 5 pm time for the evening meal too early."

G D
carehome.co.uk rating: 4.17 out of 5

"My mother lived at Derham House from March 2018 until her recent death in October 2022. She lost her mobility after breaking her hips and more recently experienced dementia related to Parkinson's disease. The staff and management have been wonderful. Living in Canada, it was important that I find a place where I could have complete confidence in the staff to meet my mother complex needs. Not only did they meet her physical needs, they also showed her love and kindness. She would talk fondly of the Pinkie ladies who lead the activities while she was still able to participate in them. She also formed a special bond with several of the carers. Before the pandemic I used to visit my mother every four months and would spend many hours with her each day. I always saw the carers treat my mother and the other residents with kindness and respect. Just before my mother died, the nurse arranged for me to spend time with her via Skype and I got to spend two and a half precious hours with her."

Jackie R
carehome.co.uk rating: 4.33 out of 5

"The staff were simply wonderful! The care... perfection! After an extremely difficult hospital experience, the support from Derham House was outstanding, for both my dad as a respite resident and also for our family. They allowed the transition back to life to be hassle-free, sorting everything out with the doctors and medication. We had a holiday - we never imagined or dreamed was possible. We wouldn't have been more pleased choosing Derham House to get our dad back once again. Thank you; you have all been amazing."

Samantha L
carehome.co.uk rating: 5.00 out of 5

"Mum spent 17 days at Derham House for respite care. This was her first experience of residential care. The interview and assessment process was professionally carried out. Mum was impressed by the standard of care provided by the excellent staff."

J H
carehome.co.uk rating: 4.00 out of 5

"Derham House has been the most amazing place for my aunty's final weeks of life. The staff went above and beyond to give her the best care, love and support - nothing was too much for them. They treated her family so well - so welcoming. I know my auntie was in the best hands. I would totally recommend Derham House!"

Joanne D
carehome.co.uk rating: 4.92 out of 5

"The team at Derham House ensured my husband was well cared for and received the appropriate care for his particular needs. I was kept well informed and involved in any changes to his care plan. The visiting GP demonstrated empathy and compassion as my husband approached the end of his life. Overall, I highly recommend Derham House."

P T
carehome.co.uk rating: 4.92 out of 5

"The staff are very welcoming and very friendly, especially two members in particular. The setting of Barchester Derham House Care Home is beautiful, with horses on arrival. Barchester Derham House Care Home was a lovely place, the residents were very happy and all very friendly. Everyone looked very happy."

Nicola B
carehome.co.uk rating: 5.00 out of 5

"Following Mum's hesitancy to enter a care home for the first time, we found Derham House very relaxing and a calming environment for her three week respite. At the end of this time, she was settled, relaxed and didn't really want to leave. The staff are really helpful and caring, and the manager is very understanding and accommodating. We would recommend their facility for others to use."

A G
carehome.co.uk rating: 4.92 out of 5

"Mum's care has been excellent from the very first day she arrived. The staff have always been very friendly and caring. We've all felt that mum has been very comfortable over the time she has been in here."

J S
carehome.co.uk rating: 4.50 out of 5

"I find the care home very well equipped, clean and well decorated. My wife is well looked after by caring staff and they always are very nice and pleasant to me and my wife. Nothing is too much trouble for any of them. I feel that my wife is getting the best care available and it is much appreciated."

J R
carehome.co.uk rating: 4.42 out of 5

"Loved it! Thanks so much."

C S
carehome.co.uk rating: 5.00 out of 5

"Mum initially came to Derham House for 3 weeks of respite care during which time she settled well and is now a permanent resident. All staff are exceptionally friendly, professional and caring. The Activity Co-ordinators do an amazing job at organising a variety of activities to keep the residents stimulated and socially engaged. The Deputy Manager is very approachable and responsive when dealing with any queries or concerns; always involves Mum to ensure her voice is heard. The home is set in beautiful grounds that are well maintained providing lovely outdoor areas that the residents and family regularly use. Going into a care home is not an easy decision for a family to make but my sister and I are happy in the knowledge that Mum is in a safe and caring environment."

Andrea Q
carehome.co.uk rating: 4.58 out of 5

"I have been coming to the home to sing to the residents for many years. I can honestly say it is the best home! The staff, activity ladies are amazing and work so hard. They can’t do enough for you and the residents, and you can tell this by the happiness and smiles on the residents faces. Derham House your the best."

Carly C
carehome.co.uk rating: 5.00 out of 5

"I take my dog every week as he is a therapy dog the residents love him and they look forward to his visit. It's lovely to see their faces. The staff are friendly and very professional and nothing is too much trouble for them."

Janice R
carehome.co.uk rating: 5.00 out of 5

"Situated away from cosmopolitan busy areas of Upminster, with great landscapes and countryside view, very close to nature, is this home - Derham House, Barchester. The management and staff of this beautiful home are so lovely, kind and supportive, no dull moment, always engaging, interesting and too many activities to participate. their hospitality cannot be faulted. The meals are top of the range and very consistent."

Rita L
carehome.co.uk rating: 4.67 out of 5

"Mum has been a resident of Derham House for nearly a year and has settled in lovely. They give her high-quality care. The staff are outstanding, very responsive to Mum's needs and effective in care for her dementia needs. The staff keep us informed and updated. I feel the home is very well-led, and I would highly recommend Derham House."

Jackie G
carehome.co.uk rating: 4.92 out of 5

"In all areas of the care home, they are extremely helpful, with full marks on care. I would recommend it to anyone."

Y B
carehome.co.uk rating: 5.00 out of 5

"Over the years I have visited many clients and friends that reside full time in Derham House. The staff have always greeted me warmly and are always on hand to answer my queries and respond efficiently to any requests. My clients and friends have always been very well cared for and live in a very safe, secure, caring and clean environment. I also know of many local families whose relatives reside at Derham House and they have nothing but praise for their care."

Jill F
carehome.co.uk rating: 5.00 out of 5

"Very good. Staff are wonderful every time we come here. Welcomed with a smile. Tea and coffered offer with care. All patients look happy. Care staff were amazing."

Jasbir S
carehome.co.uk rating: 5.00 out of 5

"My father was at Barchester Derham House Care Home, Upminster for eighteen months until he, sadly, passed away recently. The entire staff in every role showed nothing but care, kindness, laughter and fun. The entertainment and activities were exceptional, food, cleaning wonderful. The love and care for Dad in his last hours were amazing. Thank you."

Mandy C
carehome.co.uk rating: 5.00 out of 5

"Sadly, our father passed in November 2024. Prior to this date, he stayed in the dementia unit of Barchester Derham House Care Home for almost three years. I really cannot rate this care home highly enough. From the minute Dad stepped onto the unit, he was treated with kindness, respect and dignity. They kept him safe through COVID and beyond. From the reception desk to the staff on the unit, Dad was fondly regarded and when it came time for him to leave us they didn't miss a beat. I was kept constantly updated of his condition and his passing and the processes required from that point onwards were dealt with kindly and with great sensitivity. The daily activities suited our dad so well as he was such an animal lover and also loved to sing out loud - every day! We will miss visiting him at Derham, these last years have been such a pleasure; we feel very blessed to have had this experience and could not be more grateful."

C B
carehome.co.uk rating: 5.00 out of 5

"My father came to Derham House for a 4 week respite stay and became a permanent resident at the end of that as the family thought he was in the right place and was being cared for extremely well, which he was - all the staff were caring, considerate and friendly. Unfortunately, my father passed away just a few weeks later. We were paid up until the end of the month and we cleared his room on the day of his passing, which left 5 days of his paid for contract left. We have now received the 2 weeks deposit refunded, but Barchester/Derham House have deducted 2 days fee (£534) as their contract says you have 7 days to clear all possessions (and will charge even more if it goes beyond those 7 days). As we cleared his room on day 1, we feel that 5 days fee is more than enough to cover their 'costs'. We as a family feel that this care home company only 'care' about their bottom line and not the residents or their families. This has left a very bitter taste in our mouths."

G G
carehome.co.uk rating: 3.92 out of 5

"My father is currently in Barchester Derham House Care Home for respite care following issues with his right leg as he's unable to take care of himself and the situation was impossible for him to remain at home. The manager and receptionist have gone over and above to help both my father and myself for which I am very grateful. Nothing is too much trouble."

Stephanie S
carehome.co.uk rating: 4.58 out of 5

"I am pleased to say that I feel very confident in knowing that my husband, who is suffering from dementia, is being taken care of in a way I could never achieve at home on my own. There is generally a happy atmosphere at Barchester Derham House Care Home and plenty of smiles. Thank you."

Kay S
carehome.co.uk rating: 4.83 out of 5

"What a beautiful home this is. Was very anxious and apprehensive but was pleasantly surprised. Such a homely feel, rooms and decor are welcoming and modern, staff of all levels are friendly and helpful, like on big family. Would highly recommend it to anyone."

C N
carehome.co.uk rating: 5.00 out of 5

"My Mum has recently joined the residents at Derham House and the staff have gone to great lengths to ensure she has settled in well. She appears very happy when I visit and has engaged in a variety of activities including a D-Day afternoon tea, a visit to the local garden centre, a visiting entertainer, and a visiting pet. She enjoys chatting with other residents and speaks enthusiastically about the care she is given. When I visit I always feel very welcome and am told I can drop in at any time. Mealtimes are lovely and the food is of high quality. Residents sit on tables of four with plenty of interaction over the dinner table! My mum always looks well-presented and tidy and the daily routines in place are having a positive impact on her well-being. I am extremely grateful to all staff for their kindness and care over the past few weeks."

Julie S
carehome.co.uk rating: 5.00 out of 5

"My dad stayed for two weeks of respite care and although we were anxious as it was his first time we need not have worried. The staff were lovely and kept us fully informed even giving him a packed lunch when he attended hospital in case he missed lunch. The food was excellent, just like a hotel with white cloths on the table. There was always a staff member in the lounge and plenty of activities going on. Christmas entertainment was put on and there were several craft activities going on. My dad was allowed to be as independent as he wanted to be and encouraged to join in. The home had a lovely atmosphere and the other residents were friendly and welcoming to my dad. We were very happy with the whole experience. Many thanks to the staff."

Tracy S
carehome.co.uk rating: 4.92 out of 5

"Lovely staff. Very friendly, warm and welcoming."

Rebecca L
carehome.co.uk rating: 5.00 out of 5

"We are really grateful for the continued care, love and assistance that all the staff have provided for our mum. We could not have wished for a place like home than Derham House Care Home. We thank you for all the continued support you have shown."

Mark C
carehome.co.uk rating: 4.92 out of 5

"Comparing this home to one my mum was in this is first-rate. A happy place to be. I might even put my name down to live here."

David L
carehome.co.uk rating: 5.00 out of 5

"My wife came from hospital and was end of life care and in the short time she was in the home I found all the staff and the manageress really helpful and caring and showed dignity with my wife. The home was very clean and relaxing. I would recommend this care home to everyone."

T H
carehome.co.uk rating: 5.00 out of 5

"I am happy living here and enjoy talking to the carers when they have time. I like being taken for walks and sitting in the gardens. I feel everyone works hard and does their best. I want you to know I appreciate all your efforts and care."

Joan F
carehome.co.uk rating: 3.92 out of 5

"My father was always taken of with kindness by friendly staff with whom he built a great rapport. They would take time to talk to him, making him feel like a part of Derham House and able to join in on activities stimulating and engaging him with other residents myself and our families have nothing but praise for the home and its staff."

Sean J
carehome.co.uk rating: 4.75 out of 5

"My aunt is a resident of Barchester Derham House Care Home. On every occasion I have visited, all the staff are friendly and approachable. The care given to the residents is second to none. There are lots of stimulating activities and outside entertainers brought in to entertain them. The home is spotlessly clean and the staff go out of their way to accommodate the needs of the residents. My aunt has always expressed her happiness in being at the home and the staff demonstrate a genuine affection and care for everyone. The food is very nutritious and again, the staff are very accommodating in meeting my aunt's dietary requirements and will go out of their way to make her something special if she requests it. The grounds are lovely, well kept and maintained."

Margaret R
carehome.co.uk rating: 4.58 out of 5

"Mostly we are happy with the care just occasionally a few small issues."

M B
carehome.co.uk rating: 4.67 out of 5

"Very helpful."

D D
carehome.co.uk rating: 4.50 out of 5

"Excellent care home, all staff are extremely nice, polite and more importantly, they are very caring with the residents. The manager is absolutely amazing, second to none. The home is clean and well-attended in all areas. My sister can't be in a better place. Thanks to everyone for looking after my sister so well."

V A
carehome.co.uk rating: 4.83 out of 5

"I cannot fault the care that my mum receives from the home. Being all on one floor is perfect for safety and access for my mum to walk around. They have access to a garden courtyard as well as the fields surrounding. All the staff are wonderful, always friendly and caring not only to my mum but to myself and all the visitors. They provide plenty of activities and stimulation for the residents. I know that my mum is safe and cared for."

Suzanne H
carehome.co.uk rating: 4.92 out of 5

"Today I visited my much loved auntie. I came once before on her birthday last year. I am very happy to see her so smiley and very well cared for. What a lovely home to live in! It is peaceful, fresh smelling and friendly. My auntie is obviously happy and content, and so am I having seen her today. Thank you."

Susan H
carehome.co.uk rating: 5.00 out of 5

"I would like to thank each and every one of the exceptional staff that work at Derham House, who looked after my mother in the last 3 years. There is nowhere else I could have wished for my mother to have been looked after, with love, dignity, caring, kind, professional, and would definitely recommend this care home to anyone who wants to be looked after with real love. I truly can't fault the care my mother has received."

June B
carehome.co.uk rating: 5.00 out of 5

"My Dad stayed for his last few days and was treated in a caring and calm environment. Staff were helpful to his family and compassionate. No better help or care will be found anywhere! Thank you all so much."

Kay
carehome.co.uk rating: 4.50 out of 5

"Have been coming in here for several years on and off. The care towards my darling friend has been fantastic. Sometimes they are short staffed but still provide a professional and caring service. Sometimes residents can be quite hard towards the staff but most of the staff know if can be frustrating for them. Overall, I love visiting my friend. It's like being in a hotel."

S M
carehome.co.uk rating: 5.00 out of 5

"I don't have words to thank the staff enough in Derham House. All exceptional. Very helpful."

John W
carehome.co.uk rating: 5.00 out of 5

"I feel very satisfied. The attendants are most helpful (and cheery) the food is very much edible - hot or cold and quite varied. The rooms are comfortable and private."

Jean M
carehome.co.uk rating: 4.83 out of 5

"The staff are wonderful and very helpful. The home is very clean. I like the activities. The food is very good. A very nice place to be."

S M
carehome.co.uk rating: 5.00 out of 5

"I would recommend Derham House to everyone! The staff there are so friendly hardworking and welcoming."

Amanda H
carehome.co.uk rating: 5.00 out of 5