Reviews for Flowerdown Care Home

"The staff are fantastic, very friendly, caring and approachable. The managers and the team are doing a great job of looking after dad, I cannot praise Barchester Flowerdown Care Home highly enough. The home is beautiful, the food is excellent and the staff are absolutely committed to providing the best care possible for the residents. It's clean and well organized and staff are always available to assist when needed. We have peace of mind knowing that dad is in a safe and caring environment."

Teresa L
carehome.co.uk rating: 5.00 out of 5

"The staff are fantastic, very friendly, caring and approachable. The managers and the team are doing a great job of looking after dad, I cannot praise Barchester Flowerdown Care Home highly enough. The home is beautiful, the food is excellent and the staff are absolutely committed to providing the best care possible for the residents. It's clean and well organized and staff are always available to assist when needed. We have peace of mind knowing that dad is in a safe and caring environment."

Teresa L
carehome.co.uk rating: 5.00 out of 5

"Good nursing care at all times. All nurses are excellent, kind and helpful, also nothing too much trouble for all care staff. Lovely surroundings, garden beautiful and well cared for. The dining room and food is top quality, restaurant standard. Visitors welcome."

E J
carehome.co.uk rating: 5.00 out of 5

"Good nursing care at all times. All nurses are excellent, kind and helpful, also nothing too much trouble for all care staff. Lovely surroundings, garden beautiful and well cared for. The dining room and food is top quality, restaurant standard. Visitors welcome."

E J
carehome.co.uk rating: 5.00 out of 5

"Barchester Flowerdown Care Home have always treated my aunt with tenderness and kindness. She called them her second family. The staff were always very supportive to me and my family. My aunt was always consulted about her care. The home has always felt very welcoming. In her final weeks the care was excellent. We never had to worry about her, as she was so happy there."

V C
carehome.co.uk rating: 4.75 out of 5

"Barchester Flowerdown Care Home have always treated my aunt with tenderness and kindness. She called them her second family. The staff were always very supportive to me and my family. My aunt was always consulted about her care. The home has always felt very welcoming. In her final weeks the care was excellent. We never had to worry about her, as she was so happy there."

V C
carehome.co.uk rating: 4.75 out of 5

"My husband transferred from hospital to Flowerdown for palliative care. From the moment we entered, we were both made to feel so looked after, his care being dealt with gentleness and compassion. All the staff, no matter their role, are dedicated in creating a 'home from home' atmosphere and at the same time delivering a fully professional service, providing reassurance, comfort and support to us both and the family."

Dawn S
carehome.co.uk rating: 4.42 out of 5

"On behalf of my mother since passed away. After being a resident for eight years. I have always felt she was safe and very well looked after. Staff always very cheerful and did their best for her. I was made welcome on all my visits and felt like coming into a family at the home. My mother required a lot of care and staff gave a lot of love and attention. I am very grateful to them."

Marion A
carehome.co.uk rating: 4.50 out of 5

"I chose Flowerdown for my mother because, although not the smartest one I looked around, it felt the most like a home and not a hotel. The staff have been wonderful, looking after her changing needs as she deteriorated and we have always been made to feel welcome and involved in any decisions relating to her care."

C C
carehome.co.uk rating: 4.25 out of 5

"I have had a very good experience since I came to live at Flowerdown a few months ago. the carers are very kind and the food is good. The administration and management is very supportive and respond to any concerns quickly and efficiently."

Netta C
carehome.co.uk rating: 4.75 out of 5

"My son-in-law has been here since the 4th of February. He has had many ups and downs in the last eight months. The staff have been very kind and helpful with his needs especially as he is bed bound. My admiration for your nursing staff is high checking on his needs going beyond the call of duty. The home itself is in desperate need of modernisation but overall I couldn't be happier with his care."

V Y
carehome.co.uk rating: 4.08 out of 5

"Mum spent her final two weeks in Flowerdown having palliative care. All members of staff were kind, caring and respectful, both of Mum and our family. Mum's room was quiet, sunny and had a lovely garden view - things that mattered most to her. Open visiting hours and access to the visitors' lounge with refreshments made a difficult time more comfortable for our family. I would summarise the care and location as kind, down to earth and exactly what we all needed. Thank you."

Jane C
carehome.co.uk rating: 4.92 out of 5

"Overall excellent."

Christine S
carehome.co.uk rating: 5.00 out of 5

"My mother was at Flowerdown for a short period of time, having moved from hospital for end of life care. From start to the end, my mum was happy there, the staff were great with her and very kind to us when we staying at the end. They did their best to encourage mum to eat and get out into the garden when she could. It is a well-run care home and we would recommend Flowerdown to anyone considering going into a care home."

Paul M
carehome.co.uk rating: 3.67 out of 5

"I have been the primary visitor for two family residents for four years. I am aware of the current industry economics. I have used a "poor" rating to indicate "adequate" (but not satisfactory). In addition to their underlying dependencies, their quality of life was impacted by capital investment and care resource constraints in meeting their needs without undue anxiety. Their expression of their anxiety also impacted adjacent residents. Despite this challenge, the human qualities exhibited by staff at all levels were exemplary (often despite language limitations). This significantly improved their quality of life perception. The culture of care projected by Management at Flowerdown, both in leadership and personal actions, is perhaps its most important quality. It acts as a force for humanity and compassion, and a safeguard against neglect and abuse. For relatives of residents, these qualities are vital, and Flowerdown performs strongly despite the challenging financial environment."

Peter S
carehome.co.uk rating: 3.08 out of 5

"My husband has been at Flowerdown since May 2019. Myself and our young son visit every day. He is happy to know dad is okay when we go home. The staff are all very friendly, approachable, smiley, willing to help and also support. If an issue occurs it's dealt with. Myself and son owe huge gratitude of thanks to all staff, knowing my husband is in good hands. Makes our lives a little better,"

Val C
carehome.co.uk rating: 5.00 out of 5

"Since my godmother came to Flowerdown Care Home, my family and I have been very pleased with the care she has received. My godmother has multiple needs and all of them have been met."

Philip C
carehome.co.uk rating: 4.67 out of 5

"My father was referred to Flowerdown for palliative care and spent his final days here. He was treated extremely well by the staff and I couldn't have been happier if he was sent anywhere else. The food was amazing and they bent over backwards to ensure he ate whatever he wanted. One word - outstanding."

Lorraine S
carehome.co.uk rating: 4.50 out of 5

"The care given to my partner was extremely good, nothing was too much trouble. Every effort was made to keep him comfortable in his last days. The care and support also extended to myself and the family."

Pearl H
carehome.co.uk rating: 4.50 out of 5

"Over the years of visiting, the standard of care has been consistently good. More recently I have been aware of greater depth of care embodied in friendship, love and respect. Every attempt is made to meet personal needs and make the individual feel valued. As a visitor to the home, I have been made to feel welcome by all members of staff. The quality of their care has gained my respect."

J S
carehome.co.uk rating: 4.55 out of 5

"My mother was a resident for three and a half years and in all that time I can genuinely say we had no complaints about her care. The staff were always cheerful and available to spend time looking after the residents with quiet efficiency and kindness. I would definitely recommend Flowerdown Care Home as an excellent place for anyone needing care in old age."

Michael H
carehome.co.uk rating: 4.58 out of 5

"My mum moved into Flowerdown for end of life care following a long battle with cancer. The room was lovely, with comfy armchair and TV, beautiful view of the garden. The staff were all lovely and nothing was ever too much. They made Mum's final few months so comfortable and even when she passed, they dealt with it in a sensitive way. I can't thank them enough for all they did and would recommend them to anyone looking for a home for their loved one with peace of mind."

Nikki R
carehome.co.uk rating: 4.92 out of 5

"Very high standard of care. Staff helpful and kind. Home clean and tidy."

R C
carehome.co.uk rating: 5.00 out of 5

"My wife was transferred from hospital to Flowerdown suffering from a terminal illness from which she died. During her stay, she was treated with the utmost care from a caring, friendly staff who readily attended to her needs, saw that she was nicely groomed, washed and dressed each day until her illness became too severe. She was provided with a pleasant room, always kept clean and tidy. The care provided exceeded my expectations."

Albert W
carehome.co.uk rating: 4.33 out of 5

"I have had no previous experience of care homes but I cannot find fault in Flowerdown. The patience of the staff and management is wonderful and the care is outstanding. As much as possible, it feels like home from home."

Harry S
carehome.co.uk rating: 5.00 out of 5

"My mum had been diagnosed with terminal cancer and went to Flowerdown for palliative care. The care was fantastic - I couldn’t have wished for more skilled or caring nurses and carers. These people showed her enormous kindness, had a great sense of fun and took a genuine interest in her personally. They went out of their way to help her cope with her eating difficulties and to answer her specific needs and wants so that they could make her life as pleasant as possible. They also enabled her to retain control over her treatment as well as her dignity right until the end. During her last days, they ensured Mum’s comfort and were very kind and reassuring to myself and my two cousins who were there during that time. Mum remained cheerful and smiling until her last moment of consciousness. With different care, things could have ended very differently. For us, her family, that has made an enormous difference to our memories of Mum."

Cathy H
carehome.co.uk rating: 4.58 out of 5

"I was very happy with the "End of Life" care given to my aunt. She was looked after with dignity and respect for her condition; was always kept clean and comfortable right up until the end. She had a lovely room and the staff were excellent too. Thank you everyone at Flowerdown!"

Michael W
carehome.co.uk rating: 3.75 out of 5

"Staff are very caring and supportive. My mother is treated with dignity. She has recently moved to another room which she is delighted with. The manager has been extremely helpful Refunding issues. Everyone smiles. I understand a planned refurbishment is getting underway but it is the attitude of the staff that is more important. I feel my mother is in safe and caring hands."

J J
carehome.co.uk rating: 4.75 out of 5

"My mother came to Flowerdown on discharge from hospital, until her death in early March. Flowerdown staff are kind and efficient. The atmosphere is relaxed. Meals are good and the staff are happy to prepare something different from the menu if asked. The nurses are well qualified and caring. The management team is approachable."

F B
carehome.co.uk rating: 4.17 out of 5

"My mother suffered a dense stroke in her 91st year after an active and happy life. Her final year was spent at the Flowedown Care Home. The outstanding care and attention enabled her to fulfill her potential and enjoy very special days within the huge limitations of her illness. she maintained great dignity but was full of praise and thanks to all the dedicated staff. Her hygiene care remained high, she was fed and assisted at every possibility, her position regularly changed, and frequently throughout the days a friendly staff would "pop in" to spend some time with her. We never worried about leaving her and were always made so welcome on our very frequent visits. It was a final year to treasure and is looked back on with gratefulness and love. Her "special" carer formed a wonderful bond with her anticipating her changes and requirements. The Flowerdown is a very special home."

Sheila N
carehome.co.uk rating: 4.83 out of 5

"I have been in Flowerdown Care Home since the 2nd week in Feb. I can honestly say I have enjoyed every minute of my stay. The staff are so kind and caring. They are always smiling and nothing is too much trouble. Absolutely wonderful."

Geoffrey S
carehome.co.uk rating: 4.75 out of 5

"My mother went to Flowerdown for end of life care. The staff were very caring, attentive and entertained any request or assistance. Both the personal assistants and nurses are very helpful, reliable and professional and I would have no hesitation in recommending Flowerdown to anyone in the same position."

Martin F
carehome.co.uk rating: 4.33 out of 5

"My mother of 96 years of age spent 6 months in care. She was well looked after but I wanted desperately to spend her final time in a nursing home where she would receive 24/7 care. I cannot fault the staffs care and love given to mum and to ourselves."

Pamela F
carehome.co.uk rating: 4.33 out of 5

"My father has been a resident for about a year and in that time the care he has received has been good. The staff all seem very kind and approachable. Activities are difficult as my father is very deaf and so he doesn't want to join in with other people as he can't hear them."

R M
carehome.co.uk rating: 3.50 out of 5

"My wife has been diagnosed as having Alzheimer's for the past 7 years, although I think there were signs of her having this awful illness before then, which was laughed at and considered to be a senior moment. She was with me at home before being diagnosed and I looked after her with help from professional carers for nearly 3 years. It finally became very difficult and our children (they were all of voting age) convinced me she should be in a care home which was arranged. This is now the second care home she has been in and I am very satisfied that it is the best thing for her."

Henry Q
carehome.co.uk rating: 4.58 out of 5

"I cannot begin to explain how lovely, kind, helpful, caring etc this care home have been with my terminally ill father."

Barbara R
carehome.co.uk rating: 4.36 out of 5

"I cannot begin to describe the care and support Flowerdown gave to my family while caring for my Grandfather. In his last few days, my mother and sister were able to stay 24hours a day with him and I was able to join them on his last day where the staff continued to provide food, drink and comforting support. Especially one senior care assistant in particular. Her support and care was above and beyond what I could have asked for. She is a beautiful human being, nothing was a problem for her and I am very grateful for everything she and the home did for us as a family."

Toni B
carehome.co.uk rating: 4.10 out of 5

"Mum was 96years old and had suffered from breast cancer for the last 6 years. After spending months in hospital she was discharged to Flowerdown for end of life care. Although she was a resident for only 17 days before she passed away, the care and compassion shown during this very difficult time was superb - 100% Heartfelt thanks to the manager and all her staff."

Chris C
carehome.co.uk rating: 4.90 out of 5

"My Aunt was transferred to Flowerdown for palliative care. She was made very welcome and treated with dignity and care throughout her short stay. Her needs were taken care of by all the staff who were always pleased to welcome visitors. Meals were of a good standard. Pleased to have had the care for my aunt in the last few weeks."

Lesley P
carehome.co.uk rating: 4.55 out of 5

"The review relates to my Mum who was in Flowerdown for over 4 years until she unfortunately lost her battle with illness and passed away 26/12/2017. Whilst my Mum was in there, the standard of care she received was exemplary. The compassion and friendliness shown to her and us by staff was second to none. When unfortunately my Mum lost her battle, the staff went out of their way to help us in any way they could and did not rush us in any way, shape or form during our sad time. The staff became more like extended family members rather than people employed to care for my Mum. The overall service given by Flowerdown was second to none and cannot be faulted in any way. If you are looking for a care home that has employees that truly care about their residents then look no further than here. First class care from a first-class nursing home."

Gary W
carehome.co.uk rating: 4.33 out of 5

"The staff were caring and attendant creating a friendly atmosphere."

G B
carehome.co.uk rating: 3.75 out of 5

"Our brother was at Flowerdown Care Home for almost a year before he passed on. It was such a hard time for us all as our mother had just passed on and we were all grieving. Our brother could be very difficult at times but he was treated with the utmost care and attention by everyone at the home at all times. They have a beautiful garden to sit and enjoy the wildlife and the staff are all such lovely caring people."

Marina J
carehome.co.uk rating: 5.00 out of 5

"My mother was moved to Flowerdown from Winchester hospital after being put into the care of the Palliative Team. I was concerned as my mother never wanted to go to a nursing home - but with her needing 24-hour nursing it was impossible to look after her at home. When my father and I made a visit to Flowerdown my reservations were completely overcome, since moving here mum has had exceptional care for her needs. My father and I try to make a visit every day and whenever we arrive we are made to feel very welcome and we know that my mother is very comfortable and happy having made relationships with the excellent staff."

Norma I
carehome.co.uk rating: 4.92 out of 5

"As my wife has been admitted to Flowerdown Care Home at Harestock, Winchester, Hampshire, the care and attention has been one hundred percent. The staff and conditions are also included in this comment, I can find no faults."

Philip G
carehome.co.uk rating: 5.00 out of 5

"My Mum passed away on Boxing Day 2017 after just over 4 years at Flowerdown. The care my mum received was fantastic. She was always treated with respect and dignity. I honestly feel that without the great care she received, she wouldn't have lived as long as she did. I, as a regular visitor, was always made to feel very welcome. Thank you to all at Flowerdown."

Dallas L
carehome.co.uk rating: 4.67 out of 5

"I would like to say that this nursing home has been amazing. When we first arrived the staff were so welcoming. Although the home is in need of decoration, the care and staff surpassed all of that. When my father was dying, the staff were so kind and considerate. I would recommend the 5 star care."

C B
carehome.co.uk rating: 4.36 out of 5

"From day one I have felt very relaxed and happy, every member of staff from the manager to the handyman has made me feel like this is my home and my family has been made very welcomed when visiting. Many thanks to everyone at Flowerdown Care Home."

Peter V
carehome.co.uk rating: 5.00 out of 5

"Flowerdown provided two weeks respite care for my mother. The staff were excellent. The buildings are looking tired but the rooms were a good size and reasonably equipped. My Mum was very happy there."

S H
carehome.co.uk rating: 4.00 out of 5

"My mother was only at Flowerdown or a short time before she died, having been in hospital for 4 months. The care at Flowerdown, both when she was reasonably well and during her terminal care was superb. The staff are kind, considerate and gentle. Nothing seems too much trouble and everything is down with a smile. The outlook of the rooms over the garden is very uplifting."

Amanda M
carehome.co.uk rating: 4.42 out of 5

"My father was a resident in Flowerdown Care Home from late May 2016 - January 2017 when he died. We found all the staff very helpful and empathetic. Facilities were variable but the building was being refurbished during this period so this was understandable. Food was the least impressive provision, serving pasta and chips together is not sensible. Although I appreciate leaving doors open helps staff observe residents the loud televisions either side of my father's room was an irritant. We closed the door when visiting but were often questioned by staff about this."

Julia E
carehome.co.uk rating: 3.73 out of 5