Reviews for Flowerdown Care Home

"My mother was admitted to Flowerdown Care Home at the end of January following a stroke. My brother and I were kept informed of the situation by the staff at Flowerdown and we were able to visit mum on several occasions. We were happy that mum was being well cared for in her last few days."

S B
carehome.co.uk rating: 4.56 out of 5

"I have been here for 2 months and I have no complaints at all. If it was not for my dog I would like to stay."

R S
carehome.co.uk rating: 5.00 out of 5

"Mother was admitted directly from hospital for end of life care. She was warmly welcomed by the staff and this set the tone for her stay. A good balance of nursing, care activities and food. Our thanks to the manager and the team for looking after mum. The only negative which might have put us off selecting the home was the need for redecoration, which is planned, but the care was much more important than the decor. Special thanks for being there."

David P
carehome.co.uk rating: 4.00 out of 5

"My mother spent nearly 2 years in Flowerdown prior to her recent death at 100 years of age. She arrived just before Covid restrictions began and so experienced all the necessary restrictions imposed to keep residents safe and healthy. It was a difficult time for her and her family, but we are so grateful to the staff for looking after her so well. They were excellent. The care, attention and love they gave to my mother was much appreciated."

M N
carehome.co.uk rating: 4.58 out of 5

"My mother's physical needs were well cared for, but particularly after Covid limited things, shortage of activities, interesting events and staffing problems made life very boring for her. We appreciate the staff's efforts to cope under these circumstances though and thank them in particular the manager."

M T
carehome.co.uk rating: 4.17 out of 5

"My friend was greatly comforted by the consistent kindness and cheerfulness of all the staff - they were always ready with sympathy and encouragement for her. She also appreciated their tolerance and efforts to meet her needs."

E K
carehome.co.uk rating: 4.00 out of 5

"All the staff at Flowerdown at very kind, patient and helpful. They have the well-being of residents as their top priority and have always been willing to answer any questions I have. Thank you for everything you do."

Michael P
carehome.co.uk rating: 4.17 out of 5

"It's difficult to describe the exemplary care, devotion and professionalism of the team in Flowerdown. Mum had a horrendous experience of complete lack of care in an establishment with a highly branded reputation previously, this totally changed from the second she arrived. The leadership is dedicated, relentlessly supportive and quite frankly my sister and I felt like Mum was the only resident given the level of care and attention provided. It is like that 24 hours a day. Mum's room was beautiful, the grounds are wonderful and the care surpassed all of that. We reached the end with Mum earlier this week. It would be true to say that Mum has had the best last four months of her life here. Our deepest thanks and gratitude for the leadership and the team at Flowerdown - you rock, every single one of you. Without you and your support, this time would have been so difficult, it is due to your focus, care and dedication that you have made our time so precious too. Thank you."

Ian S
carehome.co.uk rating: 4.58 out of 5

"My mother was discharged from hospital to Flowerdown to receive end-of-life care. The care that she received whilst in the home, for the short time she was there, was very good. The nurses and staff showed mum compassion and did all they could to keep her calm and comfortable which was all we could ask for."

Ross R
carehome.co.uk rating: 3.50 out of 5

"My father was at Flowerdown Care home for almost two weeks of palliative care. We found the home to be very friendly and my father was always kept clean and tidy in a lovely room with a view of the home's garden. At a personally difficult time, we found the staff to be supportive, sympathetic and respectful."

Greg L
carehome.co.uk rating: 4.17 out of 5

"Mum was admitted for respite care until she sadly passed away. The standard of care she received was very good, the staff were very compassionate and helpful. We were able to visit once a day with a Covid test and PPE provided. Overall we were very happy with the care Mum received."

Richard J
carehome.co.uk rating: 3.58 out of 5

"My mother came to Flowerdown nearly four years ago, following neglect at another home and a hospital admission. I refused to allow her back in and set out to find somewhere more suitable. I felt the love, care and compassion of the staff the moment I stepped through the door. She was there for four years. She was welcomed and extremely well cared for. Her individual needs catered for and respected. She was treated with dignity and compassion. During the last year, her health sadly deteriorated and she remained in her bed. Because of covid, of course, we couldn’t visit which made it hard. Both my brother and I had weekly FaceTime with mum. Because of her health, she didn’t know who we were or want to look at the screen. The staff respected our wishes to us not wanting mum disturbed and turned the iPad around so we could see mum but her not see us. This was incredibly vital to us at the horrid time of covid we could see for ourselves she was okay. She sadly has now passed away. I cannot fault them."

Ann P
carehome.co.uk rating: 4.75 out of 5

"Prior to coming to Flowerdown, I was given to understand that physio would be readily available to help my mobility. I have been here for 7 months and have now been told physiotherapy is not given and I was misinformed. However, I would say that under the excellent care of the head nurse, my overall health has improved immensely. I recommend all the staff take the NVQ qualification."

D G
carehome.co.uk rating: 4.33 out of 5

"At the beginning of the pandemic, our mum transferred to Flowerdown following a short stay in hospital, where she was being treated for an infection and the effects of delirium. As a family, we were extremely concerned about her going into a care home at that time but we quickly realised that Flowerdown was an extremely well-run and caring home and that Mum was in the best possible place. Since she's been at Flowerdown, we have been very impressed with the way that the home has engaged with us in the delivery of her care and in how they've updated us on any issues and involved us in finding solutions. The staff are brilliant, showing great empathy and respect to the residents. Being able to visit Mum in the garden throughout the summer has been a real bonus and we are delighted with the new indoor visiting room. We would certainly recommend Flowerdown as a safe, warm and caring home and take this opportunity to thank all the hard working, caring staff at Flowerdown."

Richard M
carehome.co.uk rating: 3.92 out of 5

"My dear Dad was admitted to Flowerdown for end of life palliative care, following a dreadful few weeks in hospital and the shocking news that nothing further could be done for him. We had huge reservations about a nursing home for him, but the care he received was excellent. He was washed properly every day, clean clothes, a peaceful room with a garden view, and requests from us were considered and accommodated where possible. We asked for a second table at his bedside, as he was bedbound and upset that he couldn't reach things, and one was found for him. The staff were kind and attentive, and we did feel relieved he was being looked after properly at last. Management was excellent and supportive, as we found it incredibly distressing that all our visits were socially distanced from the garden/doorway due to the Covid19 restrictions, but they were empathetic to our grief. At the end, he was gently supported as he left this world, so thank you from our family."

Michelle S
carehome.co.uk rating: 3.83 out of 5

"My husband has been a resident at Flowerdown Care Home for six months and I cannot speak more highly of the care he is receiving. On his path with dementia, the staff have shown great patience and understanding and have been happy to maintain a link with me personally during the months that I have been unable to visit him because of the virus. Recently, the management have created a visitors' 'pod' which is a small sectioned-off bit in one of their lounges, with two armchairs and a specially set up sound system enabling the resident and their visitor to hear each other through the perspex screen. It is brilliant. Thank you Flowerdown!"

Rosemary P
carehome.co.uk rating: 5.00 out of 5

"I have been at the care home for six years and I have been very happy over the years. I've made many friends. The carers are very helpful and present. The food Is excellent. The room I have is pleasant and I have a lovely view of the garden. I like everyone in the lounge and activities."

Doreen B
carehome.co.uk rating: 5.00 out of 5

"I haven’t been at the home long but am really happy here. Everybody is so kind and helpful, nothing is too much trouble. The activities are very good as is the food. I’ve made some really good friends here."

Susan G
carehome.co.uk rating: 5.00 out of 5

"My father has been in Flowerdown for 6 months. He is always addressed by his Christian name all the care team know him and play their part in making his days as well as possible and he gets what he needs and would like. Without a doubt, I would recommend Flowerdown to anyone who is looking for a caring and capable home for their family."

G H
carehome.co.uk rating: 4.25 out of 5

"My wife enjoyed her 12 month stay at Flowerdown and enjoyed herself there. She was treated with courtesy and dignity at all times."

B S
carehome.co.uk rating: 5.00 out of 5

"The staff at Flowerdown treated my father with care and patience during his stay. As important was the compassion they showed the visiting family during these last few days of his life. We cannot thank the whole team enough."

E B
carehome.co.uk rating: 4.42 out of 5

"Amazing staff - extremely caring, understanding, very helpful and friendly. The staff are happy, even when under pressure. Brilliant facilities, welcoming and warm. The food is amazing."

Jo M
carehome.co.uk rating: 4.75 out of 5

"My father spent his last days at Flowerdown, and he could not have been cared for better. It was very clear to us as a family that he was being treated with compassion and professionalism. There is no good way to lose a father, but the staff made it as good as possible."

Robert D
carehome.co.uk rating: 3.58 out of 5

"I cannot begin to put into words how amazing this care home is. My mum spent the last three years of her life being cared for, respected and treated as one of the family - as I was! She passed away in October - peacefully and in no pain and all down to the care she received. It is a wonderful place."

C B
carehome.co.uk rating: 5.00 out of 5

"My aunt has been in Barchester Flowerdown Care Home since August 2024. She was apprehensive of going into care at first but has quickly settled there and is very happy with her new life. The staff are all friendly, polite and helpful, from the carers, nurses, housekeeping team, reception and catering staff. There are so many activities taking place daily to keep the residents occupied and my aunt enjoys taking part and making new friends. I really can't fault anything and particularly, like the relaxed, homely feel of Flowerdown with its comfortable surroundings and lovely gardens. I think the general manager has got it just right and it is evident the staff take pride in their work and look after the residents to a very high standard."

Anne W
carehome.co.uk rating: 5.00 out of 5

"Fantastic environment since the refurbishment and excellent care provided. The staff are kind and very supportive. Low staff turnover which is essential to high care quality. My husband is very happy there."

A S
carehome.co.uk rating: 4.92 out of 5

"The staff are fantastic, very friendly, caring and approachable. The managers and the team are doing a great job of looking after dad, I cannot praise Barchester Flowerdown Care Home highly enough. The home is beautiful, the food is excellent and the staff are absolutely committed to providing the best care possible for the residents. It's clean and well organized and staff are always available to assist when needed. We have peace of mind knowing that dad is in a safe and caring environment."

Teresa L
carehome.co.uk rating: 5.00 out of 5

"Good nursing care at all times. All nurses are excellent, kind and helpful, also nothing too much trouble for all care staff. Lovely surroundings, garden beautiful and well cared for. The dining room and food is top quality, restaurant standard. Visitors welcome."

E J
carehome.co.uk rating: 5.00 out of 5

"Barchester Flowerdown Care Home have always treated my aunt with tenderness and kindness. She called them her second family. The staff were always very supportive to me and my family. My aunt was always consulted about her care. The home has always felt very welcoming. In her final weeks the care was excellent. We never had to worry about her, as she was so happy there."

Valerie C
carehome.co.uk rating: 4.75 out of 5

"Just been to the open day at Barchester Flowerdown Care Home this morning. A big thank you to all the staff for your hard work and kindness. Just to say you cannot improve on perfection. Such high standards."

Anthony H
carehome.co.uk rating: 4.58 out of 5

"My partner has been made comfortable in his room by all the staff, from nurses to cleaners. He even had cake and a song from the staff. Room is clean and comfortable. I wish he had come here sooner. Palliative care is sensitively offered."

Annette S
carehome.co.uk rating: 5.00 out of 5

"My father was in palliative care at Flowerdown Care Home. We were blown away by the level of care, kindness and support from all the staff towards our father and our whole family. We are so thankful and grateful to all the staff for enabling our father to have a dignified end-of-life experience."

G P
carehome.co.uk rating: 5.00 out of 5

"I would like to thank all the staff at Barchester Flowerdown Care Home for all the care they gave my husband during his final weeks on this earth. They treated us with great respect during this very sad and difficult time."

P C
carehome.co.uk rating: 4.80 out of 5

"My mum spent the last 4 years of her life at Flowerdown. I cannot thank every member of staff enough for the kindness, love and care shown to my mum during her time there. While living at Flowerdown she deteriorated due to the increased severity of her dementia. She was always treated with dignity and care. The nurse manager leads a team of excellent nursing staff who are first-rate at dealing with residents' medical needs and keeping families informed of issues. All the staff are so friendly and welcoming. After a much-needed refurbishment, Flowerdown has been transformed. The rooms and reception areas are equal to a high-class hotel. Until the day my mum passed away, I always knew she was safe and cared for to the highest standards. I have no hesitation in recommending Flowerdown to care for loved ones."

H H
carehome.co.uk rating: 4.92 out of 5

"We have recently moved my dad to Flowerdown as we needed urgent respite care with a view to making this a permanent move. I rang several other care homes that could either not accommodate respite care or could not meet his care needs. From my first contact via telephone, I was immediately put at ease when an invitation for me to visit Flowerdown seemed more important to the staff than going through a long list of care needs. I was welcomed from the very first time I walked through the door and was hugely impressed not only by the surroundings but also by how friendly everyone was. I was invited to visit again with my dad the following day and he too was welcomed by everyone. Our questions were answered, what we could expect from Flowerdown was made clear to us and we knew we need not look any further for the 'right' care home. My dad moved in 3 days later and he, as well as his family and friends, have felt welcomed as part of the Flowerdown family. Thank you to everyone for welcoming us."

Rachel W
carehome.co.uk rating: 5.00 out of 5

"Although my mum hasn't been in the home long, the care she has received has been excellent. The carer has been so lovely, very welcoming and thoughtful."

S N
carehome.co.uk rating: 5.00 out of 5

"From the moment my wife was admitted, we have been completely satisfied with her residence at Barchester Flowerdown Care Home - it is akin to a smart hotel and no aspect of my wife's care is neglected. It is such a relief to know that she is being cared for so capably. I can be away (available on the phone of course!) with complete confidence. Without exception, the staff and attendants have been so caring and professional in her care. We would be so happy if my wife's remaining days could be at Flowerdown."

Neville C
carehome.co.uk rating: 5.00 out of 5

"Given that the entry into this Care Home is recent and the renovation is ongoing our ratings have been influenced by it. The Care Home is being renovated which necessitated to move my mother-in-law from her initial room to a totally renovated one. The new room presents very well indeed. The move was planned for 9 am on 17/9/2023. Pre-packing assistance of personal items was available prior to this date. The move worked on time and with excellent support during the actual move to the new room. The General Manager was actively involved in leading and implementing the move and was leading by example. In general, the manager is very approachable and helpful in dealing with client's requests speedily."

Rolf S
carehome.co.uk rating: 3.83 out of 5

"This was a real lifesaver for me as Mum's care became more challenging prior to her coming to Barchester Flowerdown Care Home for respite care. Mum was well cared for by an attentive care team and her health improved substantially. I will be forever grateful."

C B
carehome.co.uk rating: 3.91 out of 5

"The senior staff and nurses were very solicitous and helpful during my mother's stay at the home. They were understanding and responsive which was a godsend as my mother has limited English. The day-to-day staff were also magnificent, of course, some outshone others but overall very compassionate and caring. The home itself is undergoing much-needed modernisation which will increase its attractiveness to its targeted audience."

K Y
carehome.co.uk rating: 4.08 out of 5

"Since my father arrived at Flowerdown he has had excellent care. From the first day he arrived, everyone was friendly and welcoming and the home is clean and homely. He receives very good care and attention from the carers and is encouraged to be involved as much as he can. The home is very responsive when his needs change and are good at updating the family on any developments. There are plenty of activities to join in with and a beautiful garden to enjoy."

Ruth H
carehome.co.uk rating: 4.58 out of 5

"My mother has been a resident for nearly four years at Flowerdown Care Home. Activities were very well organised when Mum first came to Flowredown. The care staff and managers were always kind and friendly. I felt confident she was well cared for particularly as she lost the ability to walk. Food always looked and smelt good. My only disappointment was not being informed about the Xmas party-her last Xmas party."

Ali B
carehome.co.uk rating: 3.55 out of 5

"We found the home to be very caring and understanding. The short period my friend who was there was treated with dignity in every aspect."

Tina R
carehome.co.uk rating: 4.27 out of 5

"Our mother recently came to Flowerdown Care Home for assessment after a prolonged stay in the hospital. In the final week of her life, we could not have wished for her to be in a more caring environment with excellent staff, particularly the care assistant and the registered nurse, supporting her. As her family, we were treated with respect and great kindness by all the staff."

G J
carehome.co.uk rating: 4.00 out of 5

"My elderly mother had to be admitted quickly due to a rapidly changing situation at her home. The staff and care being provided to Mum is fantastic and we are forever grateful for the home being able to take over mum's care when we children could not provide the level of care or safety that she needed. Mum sees the staff as friends. She loves the food and has a particularly lovely room overlooking the gardens. The peace of mind I as her daughter have is invaluable. Thank you everyone."

Vanessa C
carehome.co.uk rating: 3.83 out of 5

"Due to rapidly changing circumstances at home, we came to Flowerdown with little notice. From the moment I walked in and was met by the manager, I knew this was the right place to give the support my mum needed. The care and kindness has been outstanding, the food delicious (my mum's words) and the understanding of the care team has been first class. Thanks to all the staff who have helped us, you have been amazing."

Craig H
carehome.co.uk rating: 3.83 out of 5

"My mother came to Flowerdown on discharge from hospital, until her death in early March. Flowerdown staff are kind and efficient. The atmosphere is relaxed. Meals are good and the staff are happy to prepare something different from the menu if asked. The nurses are well qualified and caring. The management team is approachable."

F B
carehome.co.uk rating: 4.17 out of 5

"My mother was only at Flowerdown or a short time before she died, having been in hospital for 4 months. The care at Flowerdown, both when she was reasonably well and during her terminal care was superb. The staff are kind, considerate and gentle. Nothing seems too much trouble and everything is down with a smile. The outlook of the rooms over the garden is very uplifting."

Amanda M
carehome.co.uk rating: 4.42 out of 5

"The staff were caring and attendant creating a friendly atmosphere."

G B
carehome.co.uk rating: 3.75 out of 5

"Our brother was at Flowerdown Care Home for almost a year before he passed on. It was such a hard time for us all as our mother had just passed on and we were all grieving. Our brother could be very difficult at times but he was treated with the utmost care and attention by everyone at the home at all times. They have a beautiful garden to sit and enjoy the wildlife and the staff are all such lovely caring people."

Marina J
carehome.co.uk rating: 5.00 out of 5