Reviews for Friston House Care Home

"My mum moved here on 5th October, she has settled really well and we are very happy with the care and support all the staff have provided. My mum seems so much more relaxed than she was before. She is enjoying the food here and eating well. We wish she moved here sooner. The staff are really friendly and helpful with any questions we have."

Suzanne T
carehome.co.uk rating: 5.00 out of 5

"My mum moved here on 5th October, she has settled really well and we are very happy with the care and support all the staff have provided. My mum seems so much more relaxed than she was before. She is enjoying the food here and eating well. We wish she moved here sooner. The staff are really friendly and helpful with any questions we have."

Suzanne T
carehome.co.uk rating: 5.00 out of 5

"I was recommended to come here by friend and my family and I are most satisfied with my stay. I find the management team most efficient and courteous and all of medical and ancillary staff are caring, hardworking and good-humoured. It seems likely, due to heart failure, that I may return again. Without a doubt, I would wish to return to this excellent centre - if they could include me!"

Jillian A
carehome.co.uk rating: 5.00 out of 5

"I was recommended to come here by friend and my family and I are most satisfied with my stay. I find the management team most efficient and courteous and all of medical and ancillary staff are caring, hardworking and good-humoured. It seems likely, due to heart failure, that I may return again. Without a doubt, I would wish to return to this excellent centre - if they could include me!"

Jillian A
carehome.co.uk rating: 5.00 out of 5

"Just a quick message to say how helpful your staff are with the care of my mother-in-law, in particular two carers. Such fantastic carers. They all need a decent pay rise and a medal for having the care and patience of a saint."

Richard J
carehome.co.uk rating: 4.33 out of 5

"Just a quick message to say how helpful your staff are with the care of my mother-in-law, in particular two carers. Such fantastic carers. They all need a decent pay rise and a medal for having the care and patience of a saint."

Richard J
carehome.co.uk rating: 4.33 out of 5

"Well organised, clean and nicely decorated home with consistent staff who really do care. Excellent team who treat everyone with dignity and respect. Food is made by chefs on-site with an excellent menu choice."

Viv W
carehome.co.uk rating: 5.00 out of 5

"Well organised, clean and nicely decorated home with consistent staff who really do care. Excellent team who treat everyone with dignity and respect. Food is made by chefs on-site with an excellent menu choice."

Viv W
carehome.co.uk rating: 5.00 out of 5

"Fantastic support on residential units. Helpful, knowledgeable and 100% care to residents and family kept in the loop. Residents treated with respect by staff and the head of the unit fully understands residents' needs and goes over and above while on duty."

Michelle J
carehome.co.uk rating: 4.58 out of 5

"It would be difficult to find anything to criticise about the quality of care our father has received since arriving at Barchester Friston House Care Home. The staff are very friendly and welcoming and nothing seems to be too much trouble for them."

Colin P
carehome.co.uk rating: 4.67 out of 5

"My mum has been a resident at Friston since 2020, Friston House is very clean, well kept, welcoming and friendly with wonderful food from the chef! Receptionists are friendly, knew mine and mums name very quickly and were very welcoming and helpful every time I rang. The head of residential and his team are amazing! The head of residential was very reassuring and easy to talk to if I had any concerns and would always ask if I and my family are ok as he understands the emotional roller coaster that we all go through as a family when our loved one is in a care home at this unsettling time during covid. The residential team are kind, caring, reassuring, friendly and nothing is too much trouble for them, they went out of their way to make sure my mum was happy and gave her a great deal of comfort when she was feeling sad, she was treated with dignity and respect and became very fond of the team I cannot thank all staff at Friston enough for looking after my mum so well! THANK YOU ALL!!!!"

Dannielle J
carehome.co.uk rating: 4.92 out of 5

"My mother in law was moved from London to Rochester to be close to her daughter. We found the home to be a modern building, well maintained and clean, on two floors. The amenities viewed were excellent. The dining room open to all, was more like a well appointed restaurant. The food looks good and well presented, catering for individual requirements. We found the management and staff very helpful and attentive and made my mother in law very comfortable in her final year."

Frank
carehome.co.uk rating: 4.91 out of 5

"Mum has been in Friston House for approx one and a half years. The nurses/carers/activity girls etc have been really good to Mum, always doing that extra bit, especially during lockdown to keep her happy and her spirits up. Would highly recommend this care home. I feel happy knowing she is in good and caring hands. Friston House has been made to look like a home from home with its cosy lounges, which are kept clean. We have lots of experience with care homes, and I can honestly say we have been lucky to have Mum here."

Susan K
carehome.co.uk rating: 4.83 out of 5

"My Mum has been in Friston House for nearly three years now and I have seen quite a few changes during this period, including the revamp, which was carried out to the highest level. The staff here are all excellent. They are all very caring and compassionate and treat residents with respect. Unfortunately, my Mum deteriorated during the lockdown and was moved from residential to memory lane. To start with, I was worried about the move and the effect it might have on her, leaving behind all the fabulous staff who had lovingly cared for her over the years. My mind was soon put at rest, as the staff on memory lane are all brilliant too. The head of the unit provides me with regular updates on Mum, such as what she has eaten and drunk. Friston House should be very proud of the team they have in place. They have also been very proactive re COVID and have put in place a COVID safe visiting room. The only little moan I may have is the activities for the residents could be better."

Karen L
carehome.co.uk rating: 4.50 out of 5

"Mum unfortunately had to go into care during Covid which has been even harder for her and our family. All the staff in Friston House Care Centre have been fantastic. Such caring and friendly people who treat our mum with love and dignity. They have supported us as a family through this difficult time."

Karen D
carehome.co.uk rating: 4.83 out of 5

"My husband received excellent care in the residential and memory units. All staff treated with respect at all times especially the difficult times. The support and care given to me, his wife, was excellent."

Marion M
carehome.co.uk rating: 4.67 out of 5

"We can’t thank Friston enough for the care they gave our brother in the last few months of his life. The team showed such care and compassion towards him, especially when the home was closed during the lockdown. My sister and I were able to be with him and hold his hand when he passed away, and that will always be priceless to us both, something denied to so many over the last few awful months. So with love and gratitude to all at Friston House."

Clare R
carehome.co.uk rating: 4.83 out of 5

"This is an excellent care home. My father has been a resident for over a year and has been very well cared for. All the staff are very friendly, and nothing is too much bother. This has been very evident in the latest crisis where we have been unable to visit. It is very reassuring to know that he is safe and well."

Trish A
carehome.co.uk rating: 4.75 out of 5

"A very big thank you to the head of residential and his team. You have not only cared for my mum through what is a very difficult time, but you have also reassured myself and my family that she is happy and safe. We have phoned her everyday and she has sounded extremely happy. Thank you to the head chef and his team for the wonderful and nutritious food, you still maintain a high standard. I haven’t met the new manager yet. I have always been reassured at Christmas by the deputy/acting manager that the standards will continue to be maintained at a high level and this has proven to be the case. Thank you all again."

Liz F
carehome.co.uk rating: 4.83 out of 5

"We cannot say thank you enough for the care given to our uncle during his stay at Friston House Care Centre until his passing. Anna and her team were amazing and caring. They always had time for us as well as our uncle. We would highly recommend this home. Thank you doesn't seem enough!"

D H
carehome.co.uk rating: 4.91 out of 5

"Excellent care and support from extremely professional and efficient staff. Individual staff members treated my Mum with dignity and sensitivity. The property is modern, purpose-built and has recently been redecorated to a high standard. No one really wants to be here but the arrangements make it as bearable as possible. No hesitation to recommend."

Steven P
carehome.co.uk rating: 4.17 out of 5

"The staff were good and caring and put the resident's interest at heart. During this time, decorating was going on and areas were sometimes dusty but to be expected. Thank you, everyone."

N T
carehome.co.uk rating: 4.33 out of 5

"Lovely, caring staff. Communication is lovely. Beautiful surroundings, the food looked out of this world."

Maria K
carehome.co.uk rating: 5.00 out of 5

"Mum was bedridden during the 18 months she was at Friston House. The carers and nurses all showed her compassion and support. Mum enjoyed the meals. During mum's last two weeks of life, both mum and the family were given practical and emotional support. Thank you."

Sue P
carehome.co.uk rating: 4.33 out of 5

"The staff at Friston are excellent. They have given my mum the highest degree of care, love and compassion and made this horrible journey for mum and me so much more bearable. Thank you so much, you are all heroes."

H B
carehome.co.uk rating: 4.17 out of 5

"My sister has been a resident in the nursing unit for several months since December. All the staff from the cleaners to the care staff and nurses and the unit manager have given my sister the highest possible degree of care, love and compassion that I or she could possibly have hoped for. Thank you for your perfect place of safety."

Philip W
carehome.co.uk rating: 5.00 out of 5

"My mother was only at the home for a short time for "end of life" care. The staff were kind, caring, compassionate and very gentle in their care. At the point of my mother's death, the staff took time to comfort and care for both my sister and myself."

J T
carehome.co.uk rating: 5.00 out of 5

"Complete care plan review due to deterioration of medical condition and degeneration of mobility. Professional and productive. Listened to my needs/expectations for my mum. Explained thoroughly process and agreed a comprehensive action plan."

Tania L
carehome.co.uk rating: 5.00 out of 5

"The staff who provide the services are dedicated in their work. Meals provided are sometimes undercooked. Due to the various degrees of illness, it is a problem to provide activities to accommodate all residents."

Derek W
carehome.co.uk rating: 4.25 out of 5

"The staff were brilliant and patient with my mother who had dementia. They did their very best to ensure my mother was happy, healthy and safe. When my mother's time came they not only monitored her to ensure great end of life care but also ensured we were and all our family were cared for as well, including tea and sandwiches. They were marvellous and amazing to our mother and all our family."

R C
carehome.co.uk rating: 3.92 out of 5

"I find the activity team to be very friendly and always ready to keep one's spirits high. They are always finding activities to stimulate people's imaginations - whether it is craftwork cookery, general knowledge quizzes and entertainment. Everything is within people's capabilities and to boost their confidence. I would say this is an important part of folks living in Barchester Friston House Care Centre and os enjoyed by many. Keep up the good work! Support them, please."

Jennifer J
carehome.co.uk rating: 4.17 out of 5

"From what we have seen, the staff do their best to look after all the residents and are very friendly and helpful."

Wendy B
carehome.co.uk rating: 4.00 out of 5

"The care and compassion received were exemplary. The staff both medical and care staff were absolutely wonderful cannot praise the care home enough. The management and all the staff were so helpful."

Derrick C
carehome.co.uk rating: 4.67 out of 5

"I found the home to be very accommodating to my husband's needs. Sadly my husband passed away and was treated with dignity. The staff at Friston are kind, caring, loving and work so hard to keep the resident's comfortable and happy. I would recommend Friston House."

Pauline J
carehome.co.uk rating: 4.42 out of 5

"My mother had been resident at Friston House for almost two years, during which time her care had been very good. Sadly she reached the end of her life at the beginning of September and was treated with the utmost care and consideration during her final days."

R A
carehome.co.uk rating: 4.00 out of 5

"My mum moved into the home (Friston House) on 11th April 2018 and died on 22nd June 2018. Although it was a short time, it was a comfort to know she was treated so well and with respect. The staff were very friendly and welcoming, I always felt calm when I visited, knowing she was in such safe hands."

Patricia W
carehome.co.uk rating: 5.00 out of 5

"When I had to make the sad decision to place my mother in a care home, as she was suffering from dementia at the age of 90, the first time I visited Friston House care Home I was very pleasantly surprised. Everybody was extremely helpful and assuring in the care that my mother would get in the home. Staff were wonderful from the cleaners up to the top management. A great atmosphere here from the off."

Carol P
carehome.co.uk rating: 4.50 out of 5

"Dad was placed in Friston House in Dec 17 from hospital. I was apprehensive but very quickly had my fears put to rest. Everyone was very friendly and caring. It didn't matter what time of the day I was visiting, someone was always popping in to check on Dad. His room was clean and pleasant. His personal hygiene was good and the medical care was available when needed."

Sharon O
carehome.co.uk rating: 4.25 out of 5

"My husband, now deceased, was very well cared for and with the utmost respect. The family could visit without restriction and the care home became an extension of our home. My husband was a resident for 9 months May 2017 to Feb 2018."

Theresa S
carehome.co.uk rating: 4.83 out of 5

"My son was transferred to Friston House in January and is receiving excellent nursing care. We pray that he will remain there until such time he can return home to his wife. We have nothing but praise for Friston House and the staff."

M D
carehome.co.uk rating: 4.50 out of 5

"Every tine I have visited my friend I have found the staff and management to be helpful and accommodating. The building is always clean and tidy. The facilities there are very good. The staff are very patient and are always trying to get my friend to join in with the activities."

Terence S
carehome.co.uk rating: 4.00 out of 5

"Mum has been a resident in both residential and elderly frail provision at Friston House Care Centre. Mum is always treated with respect, kindness and professional and I am so happy to know that she is safe and very well cared for. Care homes are completely dependable on the quality fo their staff and Friston House has an excellent team at all levels from management to cleaners and laundry staff. I looked at 21 care homes before, via recommendation and I found Friston House Care Centre thank you."

Annie C
carehome.co.uk rating: 4.33 out of 5

"The review was very informative and dealt with in a pleasant manner. I was very happy with my fathers care plan. The home is excellent in many ways from cleanliness and general care of his needs."

Janet J
carehome.co.uk rating: 5.00 out of 5

"The staff are very caring and when I leave my husband after visiting, I know he will be well looked after."

Eileen J
carehome.co.uk rating: 5.00 out of 5

"My mum went into residential care in 2014 in 2016 we had to move her to memory lane as her vascular dementia had deteriorated thus not able to take care of her personal hygiene, feed herself or toileting needs. The staff and management took excellent care of her with dignity love and care until her death on 6/2/17 and even then they guided us her family and initiated everything needed for the undertakers, thank you all so much."

Valerie S
carehome.co.uk rating: 5.00 out of 5

"Our mother has been resident at this care home for almost three years. The home and its staff are exceptional. The care given to her has been wonderful. I cannot thank them enough."

Annette G
carehome.co.uk rating: 5.00 out of 5

"My mother was at Friston House for the last 8 months of her life, following a severe stroke. My wife and I selected it after looking at 7 other nursing homes locally. It was at the upper end of the price range, but not the most expensive. It was definitely the right choice. There were no negatives and many positives, notably the caring nature of staff and the quality of their work. All the staff seemed to know all the residents in depth and made sure they were kept as happy and comfortable as possible."

P M
carehome.co.uk rating: 4.67 out of 5

"My husband spent four months in nursing care. He has Parkinsons with Lewy body (not common) which meant he needed understanding and a lot of caring, which he received at Friston. My family and I were so pleased we found such a good home for him in his remaining days. Also, the staff gave us all support and went beyond their jobs in all they did. Many thanks to them all."

Carole H
carehome.co.uk rating: 4.92 out of 5

"We made the best possible choice for our mother, the nearest to her own home. The care was outstanding throughout her three year stay."

J C
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident at the home since October 2014. Myself and family have nothing but praise for all the staff from the manager and office staff, she received kindness and understanding. The entertainment and outings she enjoyed and was able to gain confidence in a friendly safe environment. I have nothing but praise for the home comforts and although mum passed away this month, her quality of life in her final years in the home was excellent."

Margaret M
carehome.co.uk rating: 5.00 out of 5