Reviews for Glenroyd Care Home

"The team at Barchester Glenroyd have been fantastic from the outset, helping my Dad settle into the a new environment so quickly has been unbelievable. The care and attention provided by the team is second to none and I would have no hesitation in recommending to others. Thank you Barchester Glenroyd."

Paul T
carehome.co.uk rating: 4.92 out of 5

"Since my mum moved into Barchester Glenroyd we have been impressed with the level of care given. Mum feels valued and really enjoys the pamper sessions very much. The staff are professional and caring in their manner and always have time to listen."

Shelagh H
carehome.co.uk rating: 4.67 out of 5

"I have been a resident at Glenroyd since the summer time last year, I live on the memory lane unit. I’ve been very happy here, I love my room, I love all the ladies that work here and of course the gents. A few members of staff, in particular, have been really supportive, especially the regular male night carer. If I could name individuals I would love to mention them all. I feel really safe here at Glenroyd, I feel all the staff are approachable and always have a smile on their faces. Although I’m not into a lot of activities I do get invited and informed about all the activities going on within the home. I have a beautiful garden view and overall I couldn’t be more happier with my little room here at Glenroyd. Although I’m not a big eater I really enjoy the meals here at Glenroyd. Overall I feel like Glenroyd is one big family and I’ve always felt at home here."

Glenys R
carehome.co.uk rating: 4.92 out of 5

"My dad has been a resident at Glenroyd for the last 6 months and is very settled and comfortable. He had tried a few other homes previously for periods of respite but was never happy, so it is a great comfort for the family that he has finally found somewhere that he likes. The small units give it a homely feel, but he also has access to the activities going on in the wider home. The staff are all amazing, and there seems to be a culture of treating the residents with dignity and kindness. Nothing is ever too much trouble, and they all have time to respond to my dad's needs and ease any worries that he might have. I would like to pick out two members of staff in particular, who are both brilliant with my dad and make a real effort to treat him with respect and to understand his individual personality, I would highly recommend the home to anyone looking for the right place for their loved one."

Hilary W
carehome.co.uk rating: 4.67 out of 5

"My mum has been a resident at the Glenroyd for almost two years, she came from her own home via hospital during the pandemic. The transition was not an easy one due to the restrictions at the time. The staff at the Glenroyd have always been caring and kind to both my mother and my family. They always have a smile and time to chat with both residents and visitors, under what sometimes must be difficult and stressful situations. As soon as restrictions were ended, the activities team got to work. There is always an activity going on and although my mum can’t always join in she is always included. Her weekly visit to the hairdresser is a highlight for her. The rooms are spacious and light and always clean and tidy. My mothers changing needs have always been observed and assessed and actions are taken when required, all with full consultation with myself and my sister. It’s such a comfort to know that my mother is safe and well cared for at the Glenroyd."

Andrea S
carehome.co.uk rating: 5.00 out of 5

"My mum has been in Glenroyd since October and we are very happy with the care she has received. The staff are patient and kind and very professional. Staff are also very supportive of the family of residents, always asking how we are and giving us reassurance. We would recommend Glenroyd to anybody looking for exceptional dementia care for their relative."

Dianne H
carehome.co.uk rating: 3.75 out of 5

"My dearest and oldest friend has been a resident at Barchester Glenroyd for a while now and since she’s been there I have seen such a big change in her. She is finally getting the care that she needs. She is on the memory lane unit after being on the nursing floor and I cannot thank the staff any more than I already do. The care they provide is five stars! Everyone goes above and beyond. Her room is always spotless and the unit is always clean and tidy, which is down to the domestic team. The wide range of activities that are available daily for the residents are brilliant and keep the residents stimulated and motivated which is what they need. There is always a celebration at Glenroyd and the activity team always make sure that everyone is welcome to whatever the celebration may be. The chef and kitchen team do a great job with the cafe area and always have the most delicious cakes on offer! I cannot thank Glenroyd enough, knowing that my beloved friend is safe and looked after makes me feel happy!"

Sandra C
carehome.co.uk rating: 5.00 out of 5

"My mum has been resident in Memory Lane (Dementia Care wing) for 2 years now and is well supported. I live a long way away but speak to my mum twice a week (visiting occasionally) and have a lovely conversation with her. Understanding she's been removed from her home environment and living in shared accommodation with complete strangers I am pleasantly surprised how well she's doing - always positive and talking away. The team I am in contact with at the home are lovely and caring and I commend them for the compassion and energy they give to their residents. Whilst there will always be times you are worried and don't think something is quite right, the staff are ready to listen and advise. Given the daily challenges they must come across I would recommend this care facility wholeheartedly."

Simon F
carehome.co.uk rating: 4.75 out of 5

"My mum came to Barchester Glenroyd in the summer and unfortunately due to dementia has some unsettled days, the staff are so caring and I feel I can approach any one of them at any time to discuss anything. The activities team, well there is one young lady that goes the extra mile, my mum always looks so happy when she is with her, she really is one in a million and works so hard to involve everyone in activities. I never in a million years thought I would be happy with any care home for my mum but I am very happy with Glenroyd, the staff also make me feel very welcome and involve me in everything."

Carol D
carehome.co.uk rating: 4.92 out of 5

"Mum moved into Glenroyd in October. The level of care she receives is outstanding, and all of the staff are kind and considerate. The rooms are lovely, spacious and kept clean/tidy. There is a lovely conservatory to sit in with refreshments. There is a big emphasis on keeping the residents active, entertained and mentally stimulated. The activity calendar throughout December was amazing. Mum especially loved the Christmas Fair and the children from the local nursery coming in to visit. A fabulous Christmas party was held at The Savoy, a great excuse to get dressed up! The staff are what makes the home so special, everyone is kind and caring. Special mention to one particular, he keeps mum on her toes and is very approachable if we have any questions about mum. I really can't recommend Glenroyd enough, I don't believe mum could be happier anywhere else."

D H
carehome.co.uk rating: 4.83 out of 5

"My Mum stayed at Glenroyd Care Home for a week's respite to give myself and my husband a little break. Mum has Alzheimer's/Dementia. She was very well cared for and seemed very happy. Family visitors kept me informed as they visited daily, also I was able to video call her. Staff are very friendly and always getting residents involved with various activities. Mum even had all her nails painted pink. She was over the moon. Can't fault a thing. Spotless lovely rooms. I highly recommend Barchester Glenroyd and will definitely book Mum in again for our next little break. 5 Stars."

Julie R
carehome.co.uk rating: 5.00 out of 5

"My husband was very well cared for when he spent a week at Glenroyd for respite care. The staff were always very caring and supportive and it felt a 'very happy' place - nothing was too much trouble. He enjoyed his meals very much and his appetite improved whilst he was there. I know he would be happy to stay at Glenroyd again."

Marilyn M
carehome.co.uk rating: 4.50 out of 5

"I honestly, hand on heart, can not praise this care home enough. My mum has only been a resident here for five weeks (previous care home two years), and she has literally come on leaps and bounds in such a short time. My mum is on the top floor of the building, and the manager, nurses, carers and even the cleaners, are all so, so very attentive, happy, helpful, and have the patience of saints; it really is a wonder they don't fall over themselves, trying to please. There is no comparison to our previous experience. It's so well managed. These people deserve medals, literally."

Jeannette M
carehome.co.uk rating: 5.00 out of 5

"I can't thank the manager and her staff enough for the care, love and dignity they gave to my mother - nothing was too much trouble. The Glenroyd is a beautiful care home. The staff and care given are 5-stars. Thank you so so much for everything!"

Janet C
carehome.co.uk rating: 5.00 out of 5

"My dad has been a resident at Barchester Glenroyd for 6 months now. He has settled in extremely well, which is very reassuring as this is his first permanent care home. The staff have been very welcoming both to my dad and visiting family members. Nothing is too much trouble, and there are always plenty and varied activities on offer to keep residents entertained and active. Thank you for looking after my dad so well."

K S
carehome.co.uk rating: 4.58 out of 5

"My mother has been a resident since August 2020. Sadly she passed away on the 28th of June. The love, care and compassion shown to my mum have been outstanding. I can’t thank every single member of staff enough. They couldn’t have done more for my mum, myself and my family. I have to say a special thank you to one member of staff in particular, who my mum adored. He was always so kind and gentle with her and I’m sure she could be quite challenging at times. Thank you again to all the staff; I’m really going to miss visiting my care home family."

Lynne P
carehome.co.uk rating: 5.00 out of 5

"My mum passed away in the care of Glenroyd. The staff were passionate and professional and met all my mum's needs. Staff supported my needs, and I was able to be involved in any decision and informed always. The care home was well maintained, clean and peaceful. Overall, the standards were high and safe, and my mum was treated with dignity throughout her care. Sadly my mum passed away but was cared for in safe hands."

Kathleen W
carehome.co.uk rating: 5.00 out of 5

"My mum was in Glenroyd for the last few weeks of her life. The team there are second to none, more caring people I could not have hoped for. From my first visit, I felt safe leaving my mum, knowing the care she got was what she wanted and needed. Everybody had nice words to say, from residents to carers. I visited other homes where this definitely wasn't the case, and on one of my last visits, I took a suitcase in with a few extra things and said jokingly, that I'd come to stay a few days; they smiled and said I was welcome, but my thoughts then were, in reality, I could have, I been in worse hotels! The food always smells nice - I tasted it a few times, and cups of tea or coffee are always there. A wonderful place which I without any dought recommend. Even the garden with a plant layout for the Jubilee and a lovely sun trap on windy days, so thank you all at Glenroyd for doing a great job. PS, Leo, my dog, loved it too -dog treats provided even for him."

Gary Q
carehome.co.uk rating: 5.00 out of 5

"My husband has been in Glenroyd for over a year now and has been looked after very well. The staff are all lovely and can't do enough for my husband, but our family as well. They all work very hard as sometimes they are short-staffed, but always ready to help and get things sorted quickly if there's any issues. I would recommend to come and have a look around if your loved one needs a home."

Julie W
carehome.co.uk rating: 5.00 out of 5

"It's been just 12 months since visiting my friend three weeks ago who had previously been a resident in another care home. My eyes were opened to just how caring and considerate this new home was not just to residents which are their priority but to visitors and attention to detail getting to know their residents through family, friends and conversations they give you time. I have seen how clean the premises are and saw for myself the Fish and Chip Friday cooked just like a 5star restaurant, well prepared and served. They let me know when items are needed to keep their residents looking well and up to date. Overall it is a pleasure making contact."

C T
carehome.co.uk rating: 5.00 out of 5

"The staff at Glenroyd always fill me with confidence that my mother is being well cared for. The food is varied and of good quality. Three courses for lunch and evening meals and a choice of full cooked breakfast, cereal, toast or all three for breakfast. The cleaners are very thorough, working hard to ensure the home is always very clean. The entertainment team are excellent and provide the residents with lots of interesting activities. A small sample of the many activities for December included a trip to a garden centre, an Xmas quiz for residents and relatives (hilarious), children visiting to sing to residents and Santa visiting every resident on Xmas day and giving them gifts. My mother is very happy in Glenroyd, for which I am very grateful."

Michael W
carehome.co.uk rating: 4.67 out of 5

"My auntie hasn't been here very long, she came here for 1 day before going back to hospital, and came back here on the 29th of January on end of life care. The home is absolutely lovely and my auntie would've loved it if she was able to experience it. The staff have been nothing short of amazing, caring for both my auntie and all of our family, who have been sat up there with her since she came in, offered sandwiches at lunchtimes, offered meals at both breakfast and dinner and even made a birthday cake for my auntie's daughter. It has honestly been amazing to feel so welcomed by all the staff. But as for the care for my auntie, we couldn't thank the staff enough for always making sure she is comfortable and content for when the time comes and thank you for allowing all of us to be with her every minute of every day. So from all of the family, we thank you from the bottom of our hearts for everything you've done for her."

R E
carehome.co.uk rating: 4.17 out of 5

"At a very difficult time for our family, we received a warm, caring and compassionate welcome by all staff members. We had several days there whilst we visited our family member on end of life care and the courtesy, information and respect we received from nursing staff was greatly appreciated. We were surprised to receive the generosity of the home in regular high quality refreshments that kept us going at a difficult time."

S B
carehome.co.uk rating: 4.17 out of 5

"Our mother had a bad experience at another care home and we wish we had found Barchester Glenroyd sooner. She suffers from severe dementia so needs a high level of care. The level of professionalism is first-class but also consistent which is tantamount to not just the training but the type of staff employed. The management are always friendly, helpful and approachable but the real stars are the carers who don't just provide care but genuinely seem to care. Always willing to go the extra mile for a resident. It sounds clichè but it's like an extended family who have also made my dad's daily visits wonderful, warm and enjoyable. Myself and my family cannot recommend this home highly enough. In fact, I struggle to find anything negative to say, possibly that you have to wait a bit longer than expected to get in, during busy periods. The biggest compliment you can pay Glenroyd is that you can go in anytime unannounced and it's the same friendly welcome, high standards, with superb activities/events."

Mark B
carehome.co.uk rating: 4.75 out of 5

"Outstanding care. Thank you."

Vanessa M
carehome.co.uk rating: 5.00 out of 5

"It was a very difficult decision for my dad to go into a home permanently but I'm glad we chose Barchester Glenroyd. Dad had a bit of an unsettled start but the staff all got to know him, always had time to chat to him and have a laugh (Dad has vascular dementia but still has his sense of humour!) The staff and some of the residents and their families have become like our extended family. Dad has now settled well and enjoys the food, the entertainment (there's always something going on to keep the residents engaged) and he receives amazing care. The whole Glenroyd team work very hard and everyone is really friendly. An amazing team! Thank you all for your continued care and support."

D M
carehome.co.uk rating: 4.58 out of 5

"A beautiful, modern, well-run home. Lovely, attentive staff, clean and tidy. Very impressed with the EMI section where Mum is residing in her own room."

Deanna D
carehome.co.uk rating: 4.58 out of 5

"My experiences of the wonderful carers on the tip floor are second to none. Every carer is so very caring, kind and considerate towards my mum. She is in excellent hands."

Wendy M
carehome.co.uk rating: 5.00 out of 5

"On admittance, staff were welcoming and care was excellent for my dad. It continues today. Home was clean and very comfortable in its surroundings and made a first good impression. Food is lovely with plenty of variety. Carers do an amazing job but are very undervalued by government. Overall experience was very good."

Maureen B
carehome.co.uk rating: 4.00 out of 5

"My mother came to Glenroyd Care Home. Within 3 hours she was medically checked, diagnosed with a wedge fracture, constipation and thrush of the throat and mouth. The care that the staff showed was second to none. I cannot thank the care staff especially one nurse in particular, the deputy manager and the manager."

V G
carehome.co.uk rating: 4.83 out of 5

"At the end of 2021, my Mum's health and her degree of dementia worsened and she was transferred to the EMI unit at Glenroyd. The staff on the EMI unit have been outstanding in so many ways. They settled her into new surroundings and are friendly and caring to both Mum and myself. The pandemic has left care homes with staffing shortages, the staff are clearly under great pressure, yet they remain cheerful, professional, and helpful despite being faced with many daily challenges. Unfortunately, my mother had a further stroke which involved a hospital stay and a massive deterioration in her condition. She was discharged with demanding levels of nursing requirements. We still do not know how much she may improve or not in the coming weeks. I know that the staff really do care about her and will do all they can to give her the best quality of life. I am so thankful to the EMI team for all they do; it takes very special people to take on such demanding roles."

Eve B
carehome.co.uk rating: 3.58 out of 5

"At Glenroyd Nursing Home, Blackpool, the care my nan has received has been outstanding. The staff have been trained to such a high standard - very caring, considerate, thoughtful and kind. All the staff are like a family whilst being very professional. My nan has been with the Glenroyd for over two years now, and I wouldn't wish her to be anywhere else. My nan is my boss, my best friend, and I love her so much. Thank you so much to you all."

Maria C
carehome.co.uk rating: 4.92 out of 5

"My wife has been looked after at Barchester Glenroyd for nearly three years now following a stroke, brain surgery and subsequent medical complications. The staff have always been attentive, supportive and professional. Their nursing care has been a significant factor in her continuing recovery. In the last nine months, as my wife’s mental capacity has returned, she has benefitted from and enjoyed the various well-organised activities and events that are a regular feature within the care home. I can vouch for the fact that the photos and videos on the Glenroyd social media page provide a fair reflection of the residents' enjoyment. Naturally, there are some limitations. Accessibility can be a little difficult at times as staff are busy and not always available to attend the front door. However, resident safety is paramount. The Glenroyd is a friendly home with caring staff and my wife has definitely benefitted from their attentions."

Ian B
carehome.co.uk rating: 4.58 out of 5

"Right from the General Manager, Nursing Staff, Admin, Activities Co-Ord (that certainly brightened up the Festive time for our mother), and The Gentle Giant - Chef in the Kitchen. Everyone made us all feel comfortable even offering us meals when attending to our mother, they all made us feel that we were all part of the Big Family. The whole staff have shown compassion, sensitivity and understanding during our family’s difficult times. Noting these special words, we are not just here for your mother we are also here for you as a family. This approach has certainly helped our family through these difficult and emotional stresses, making them more manageable. 'This creates a real family atmosphere.' 'Thank you'."

Hugh B
carehome.co.uk rating: 5.00 out of 5

"Just wanted to thank each and every one of the staff and carers at Barchester Glenroyd for a December to remember! I honestly can't believe the care and dedication that everyone at Glenroyd has shown to our family! It's not just been about our family. We have shared lots of lovely times with other residents and their families and had the pleasure of getting to know them and all about their Glenroyd journey. We were overjoyed at the Christmas video made by the activities coordinator! What a talent she has! So motivated and full of passion for her job! She is truly inspirational! And a credit the team. It's hard to see your loved ones lose the life they used to have and the hard work they did to bring up their own families and to make Christmas a special time. Seeing them all together at Glenroyd brings comfort in the knowledge that they still have people who care for them and give them a life they deserve. The team at Glenroyd are truly amazing and I'm so very grateful to each and everyone of the staff."

Julie S
carehome.co.uk rating: 4.92 out of 5

"My dad has been a resident for the past 12 months. Going into residential care was his worst nightmare but sadly as his condition deteriorated he had no choice but to receive permanent support. The staff at the Glenroyd have been amazing. Their friendly, supportive, sensitive approach and understanding has helped to make a difficult transition into a more manageable situation. Dad is much more relaxed and his quality of life is greatly improved. One of the many outstanding features at the Glenroyd is that all members of staff, irrelevant of their role, know the residents and chat to them. It creates a real family atmosphere."

C M
carehome.co.uk rating: 4.92 out of 5

"Amazing care given to my beautiful grandma. Nothing was too much trouble for anyone on the team. They made us all welcome and cared for her and ourselves when the time came to say our goodbyes. They really are angels sent from above. Words will never be able to fully express how thankful as a family we are for all their support."

Allana L
carehome.co.uk rating: 5.00 out of 5

"Just want to say such a huge thank you to all the staff that helped and looked after my mum. There are too many to name but she loved you all and was grateful for all you did for her. She was extremely happy here and was made so comfortable and made to feel that this was her own home. Again I cannot thank the staff enough for all the love and care they gave me and my family. They all went over and beyond for us. Nothing was too much trouble for them. They helped us through a very tough time especially yesterday when my beautiful mum died. Words will never be enough to thank you. You truly are 'angels'. Thank you once again from myself and my family. With our love and thanks."

Suzanne M
carehome.co.uk rating: 5.00 out of 5

"My mum moved into this care home in March 2023 with early signs of dementia, confusion, depression and no longer able to live independently. Mum is now content, well cared for and safe. The staff are caring, pleasant and have encouraged Mum to mix with other residents which have improved her quality of life and provided relief for her family."

L R
carehome.co.uk rating: 4.17 out of 5

"Mum was well looked after, she became more confused with her surroundings. This was not a problem to any of the management or staff. Safeguarding steps were taken fast for Mum's benefit, calls made to the family also done straight away. This resulted in Mum being moved to a safer unit once the family consented. We were very happy how Mum's wellbeing and safety was managed. Staff are friendly, helpful and very supportive. This was for respite and we have already rebooked."

Karen T
carehome.co.uk rating: 5.00 out of 5

"The experience on the ground floor is fab. It's lovely downstairs. It has an amazing outside garden where the residents on the ground floor can go and have a drink and cake. Sometimes no cups no coffee and no milk. On the second floor isn't anything to look at except the car park. It would be great if someone from the second floor could bring the residents down to the garden. Large wide corridors easy wheelchair access and decorated lovely."

E B
carehome.co.uk rating: 3.08 out of 5

"The staff on the 1st floor with my mum who was 'end of life' (and before this) were very kind, sincere and considerate of her needs and my own. The care home, in general, have very pleasant staff who always are pleasant and smiling when entering the home. Excellent care home overall. Thank you for all the support and help at such a sad time."

Keith B
carehome.co.uk rating: 4.92 out of 5

"Glenroyd in Blackpool is an excellent place where after years of caring for mum to feel assured that she is cared for and looked after. The staff and management are excellent and are both caring and professional. Keep up the excellent work."

Jacqueline B
carehome.co.uk rating: 4.17 out of 5

"This home is better than I could have expected. One hears horror stories about care homes but this exceeds all my expectations. Memory Lane staff are all first class and treat patients with respect, honesty and friendliness. So as long as these extremely high standards continue, I'd have no doubts, were I to live here myself, about the loving care offered. Thank you staff!"

Jack B
carehome.co.uk rating: 4.33 out of 5

"From the moment we walk into the Gelnroyd, we had nothing but friendship and kindness given to us. All the staff made it feel like home for our dad. As a family, we could rest knowing dad was so well looked after by all the staff, who became friends to us all."

David P
carehome.co.uk rating: 4.83 out of 5

"One of the best things my brother and I did for my dad was to put him into the caring hands of the staff of Glenroyd nursing home. There understanding of his needs was excellent. The care home was a lovely place but more importantly the staff, and I mean all the staff, were lovely towards my dad. They treated him with dignity and absolutely nothing was too much trouble. All enquiries about my dad's progress were explained to us in a manner that we could understand. I really cannot praise and thank them highly enough. A Big Heartfelt 'Thank You' to them all."

Michael P
carehome.co.uk rating: 5.00 out of 5

"Residents and 'family' are looked after 24 hours. Nothing is too much bother. I can go home at night with peace of mind (thanks). Made a lot of new friends."

William L
carehome.co.uk rating: 5.00 out of 5

"Place and staff good. Food could be a lot better but service great."

Leslie H
carehome.co.uk rating: 3.75 out of 5

"In the 3 months my mother has been at Glenroyd, we have found the rooms, canteen etc to be kept really clean. The food has been excellent and most of all, the staff are very caring and pleasant in what is sometimes not so nice conditions. Well done to all staff from a very pleased son."

Joseph S
carehome.co.uk rating: 4.75 out of 5

"The whole team at Glenroyd are truly outstanding in their care, commitment and compassion. My stepfather was a resident whilst receiving palliative care. His last weeks spent in the care of Glenroyds wonderful team was unbelievably good, every single team member from the management to the care team was personal, compassionate, caring, attentive, passionate and amazing. They looked after myself, my mum and the whole family visiting throughout, always on hand to answer questions, care for my dad's needs and ours. I cannot thank them enough, they made a terrible situation bearable and made a true difference to my mum's wellbeing, my step dads last days and nothing was ever too much trouble. They have restored my faith in humanity, there are good people in the world and Glenroyd has them in abundance within their special and lovely team."

Warren B
carehome.co.uk rating: 5.00 out of 5