Reviews for Hagley Place Care Home

"The team have continued to provide fantastic care and service as Mum's needs have developed. Some issues have seemed intractable but with patience, love and attention, the best experience possible has been achieved for her. Our family is enormously grateful for all that is done... Invariably well beyond the call of duty. Looking after individuals with such complex needs is very hard and the staff have done fantastically with humour, respect but most of all, everyone seems to genuinely care. Thank you."

Sebastian P
carehome.co.uk rating: 5.00 out of 5

"The team have continued to provide fantastic care and service as Mum's needs have developed. Some issues have seemed intractable but with patience, love and attention, the best experience possible has been achieved for her. Our family is enormously grateful for all that is done... Invariably well beyond the call of duty. Looking after individuals with such complex needs is very hard and the staff have done fantastically with humour, respect but most of all, everyone seems to genuinely care. Thank you."

Sebastian P
carehome.co.uk rating: 5.00 out of 5

"My brother has been in Barchester Hagley Place Care Home for two and half years. He has complex physical and emotional needs plus struggles with communication. The whole staff have been amazing at establishing a rapport with him, treating him with dignity, respect and meeting his very specific individual needs. They have tapped into his interests, cajoling him kindly when he is being stubborn but also respecting his right to make decisions. Every member of staff, from nursing, catering, activities coordinator, gardener and maintenance team, works over and beyond to create a caring, happy environment for the residents. The staff are constantly bringing in entertainment, music, dance, arranging activities and outings for the residents. I always feel any concerns we have, as a family, are dealt with promptly with understanding and we are always made to feel welcome in the home. We cannot thank the staff enough for the care and kindness my brother receives."

Sheila H
carehome.co.uk rating: 4.67 out of 5

"My brother has been in Barchester Hagley Place Care Home for two and half years. He has complex physical and emotional needs plus struggles with communication. The whole staff have been amazing at establishing a rapport with him, treating him with dignity, respect and meeting his very specific individual needs. They have tapped into his interests, cajoling him kindly when he is being stubborn but also respecting his right to make decisions. Every member of staff, from nursing, catering, activities coordinator, gardener and maintenance team, works over and beyond to create a caring, happy environment for the residents. The staff are constantly bringing in entertainment, music, dance, arranging activities and outings for the residents. I always feel any concerns we have, as a family, are dealt with promptly with understanding and we are always made to feel welcome in the home. We cannot thank the staff enough for the care and kindness my brother receives."

Sheila H
carehome.co.uk rating: 4.67 out of 5

"The staff are very polite and friendly. A good atmosphere everywhere. More activities especially much needed for those that can participate. The mini-bus stands in the car park is not used much. Outings, when?"

M S
carehome.co.uk rating: 3.67 out of 5

"Every day that I wake up I am so grateful that I moved my Mum to Hagley Place. The care she has received from the outset has been exemplary! Mum is so much happier and I can see the kindness and professional care that she and all the residents are getting every day! I am so grateful to all the staff!"

L D
carehome.co.uk rating: 5.00 out of 5

"My father was a resident at Hagley Place for 12 months. He had Alzheimer's and suffered from diabetes. The nurses and carers were just wonderful. They cared for my father as if he was their own. They put up with his quirks and at times, his rudeness and gave him the best care possible. It was hard for my father, my mother and I but it was made bearable by their support, their love and their unfailing desire to do the best for dad. When nearing the end of his life, again the care and love for us all made the inevitable bearable. In many cases, the nurses and carers went the extra mile for us - I cannot recommend them highly enough."

Clarissa D
carehome.co.uk rating: 4.00 out of 5

"My mum has been resident at Hagley Place for over 5 years. We feel it was the right place to be at the time and still is. The staff all very professional and extremely attentive to all mums needs. Mum's room is well set out with all the latest mod cons to keep mum safe and happy. The meals mum has are prepared to a high standard. Recently we've found the head nurse very helpful with our little chart about mum's welfare and wellbeing."

Michael C
carehome.co.uk rating: 4.83 out of 5

"What an amazing care home. I am a very old friend of a resident who is in the Dementia ward in his last stage of life. I was humbled to see the length to which the staff go to make him comfortable, relaxed and happy. One hears bad stories of care homes, but this home proves the opposite, that living in a good home can be rewarding, fun, safe and, if necessary, a good end to life. I wish to thank all the staff with whom I came into contact, especially senior nurse, for their thoughtfulness, not only to residents but to us, friends and relatives, in what is a very sad time, for making it all a gentle and unalarming experience. I came home to with very warm and positive feelings for my friends life and death. Thank you."

Caroline D
carehome.co.uk rating: 4.17 out of 5

"Barchester, do you realise what fantastic staff you have working in this care home. Since he has been there, my partner has had to move upstairs from the residential area because he needed nursing care. He has Dementia and inevitably his condition has deteriorated, but the care he has received in both areas has been exemplary, responding to his every need. Not only that, it has been delivered with patience, respect and loving concern. I too have been supported and cared for when the going has got tough. Heartfelt thanks to everyone at Barchester Hagley Place, your value is beyond price."

Susie G
carehome.co.uk rating: 4.92 out of 5

"My mother died at Hagley Place on Christmas Eve. We found the end of life care very good. The team who dealt with my mother were good at keeping us aware of her deterioration and advised us when to call in immediate relatives etc. There was always someone, usually the same person at the end of the phone to give updates. My mother who was suffering from dementia had several visits from the out of hours doctor who administered morphine to calm her anxiety. We were encouraged to come and go as we saw fit."

J H
carehome.co.uk rating: 4.58 out of 5

"My brother and I can hardly believe the change in our mum since she has been at Hagley Place. She is the happiest she has been for almost 2 years. Whereas she was very anxious and agitated in her own home, she is so much calmer at Hagley Place and has benefited so much from having company and support. I would definitely recommend the home and the staff are so kind and friendly."

B M
carehome.co.uk rating: 4.67 out of 5

"Hagley Place is a well-designed custom built, comfortable care home. My wife spent two weeks of respite there and settled in quickly and well, seemed quite content and made friends with other residents. To me, the outstanding feature of Hagley Place was the competence and careful attentiveness of the staff who also kept me well informed."

M Y
carehome.co.uk rating: 4.20 out of 5

"I'm having a wonderful time! After six very difficult months and a deep depression, the atmosphere of kindliness and help at every turn has set me on my feet again, thank goodness! Every aspect pleases and supports. From the excellent meals, always nicely served, to the garden and all the lovely staff and so much fun! Thank you."

Bob D
carehome.co.uk rating: 5.00 out of 5

"Since living here I have had better health. The staff are friendly and helpful. My room is kept clean and tidy and the food is lovely."

Judith M
carehome.co.uk rating: 4.92 out of 5

"When my mum came to Hagley Place, she was in a very poor way, even though she has been living in her own home with full-time carers. Six months on, she is settled and is beginning to find her feet, this is all down to the wonderful caring staff, who have all gone out of their way to help her. I cannot thank them all enough."

L M
carehome.co.uk rating: 4.92 out of 5

"My mother has first class respite care at Hagley Place, Ludlow. Over the past year she has grown to know many staff members who welcome her when she returns. I have peace of mind knowing Mum is happy and well cared for when her live-in carer takes her breaks."

Elizabeth F
carehome.co.uk rating: 4.83 out of 5

"My mother has just spent 2 weeks at Hagley Place and enjoyed her stay. The staff are kind and caring and genuinely care for the residents. The food is of a good standard and Mum enjoyed her meals. The activities on offer are varied and residents are encouraged to participate and are helped to join in. There is laughter and smiles and a very good team of staff and carers in place and they treat the residents with dignity. After visiting several homes in the area, I knew immediately that Hagley would be the place for Mum."

Christine K
carehome.co.uk rating: 4.83 out of 5

"Could not be better in any way. Food good and staff so kind, thoughtful and cheerful."

Mary C
carehome.co.uk rating: 4.92 out of 5

"I lost my wife after 67 years together and am broken hearted. Your staff were just what I needed, very friendly, a ready smile, always willing to help and made me feel I belonged. In particular, my allocated helper, she is so thoughtful, she helped me through more than I can say. My visitors all remarked on the friendliness and the way tea and cake was supplied. My very first visitor said, "what a lovely room, I like your curtains"."

Graham B
carehome.co.uk rating: 5.00 out of 5

"Staff interact with the residents. They show a caring but not condescending attitude. Nothing is too much trouble."

Ann H
carehome.co.uk rating: 4.92 out of 5

"I am deeply grateful to the General Manager and to all the staff at Hagley Place for looking after my mother in her last days at Hagley Place Care Home. I am very clear that she could not have been in kinder or in more caring hands. The sheer professionalism, friendliness, warmth and compassion shown by all members of staff was absolutely evident on all the occasions that my wife and I visited my mother. She could not have been in a better place when the time came for her to finally leave her own home. Thank you."

Stephen M
carehome.co.uk rating: 5.00 out of 5

"Attended excellent 'namaste' session with Mum today - lovely innovation, very relaxing for everyone. Mum loved the hand massage particularly. Well done, please keep it going."

S D
carehome.co.uk rating: 3.75 out of 5

"I am more than satisfied with the care and treatment during my stay here. Having the stroke in the first place was a pretty awful shock. Having been an active person - a church warden for 10 years and a member of 2 committees for 20 years and a first aider for 20 etc - hence, I am able to appreciate the knowledge and work that your staff put in, especially the carers. For their ages, I am surprised at the wealth of knowledge."

Diana C
carehome.co.uk rating: 4.75 out of 5

"From when we first came to view Hagley Place till when my sister went back home, the care and service could not be faulted in any way. We still have phone calls from the staff after she left to see how she is coping at home. Well recommended."

Peter F
carehome.co.uk rating: 4.83 out of 5

"We brought our sister here 2 weeks ago. Her progress has been outstanding. She is now eating very well and drinking quite a lot. She is talking very well now and getting quite cheeky with the staff. We are very pleased with how our sister is being looked after."

Alan B
carehome.co.uk rating: 5.00 out of 5

"This home is amazing. It is hard to believe they have the same CQC rating as the home my mother moved from; they are infinitely superior in every way. Everybody smiles, everyone is kind and extremely respectful of residents and, most importantly, everyone knows what they are doing. The team truly operates as a team with everyone, whatever their role, taking a full part. Staff make time to go at the individual resident's pace, creating a very calm and supportive atmosphere. I am so pleased we have discovered this home for Mum. I know now that she will be well cared for in a totally holistic way for the remainder of her days. This home is not just ticking the boxes as far as care is concerned, they are going way beyond. Everyone there should be really proud of what they are doing and the positive difference they are making to the vulnerable people in their care. Well done Hagley Place staff. Keep up the good work - we really do appreciate it."

Lynne H
carehome.co.uk rating: 5.00 out of 5

"On entering Hagley Place, there is a friendly, relaxed atmosphere. All the staff greet you, even if they don't know you. Everyone is helpful and makes your visit a good experience. My husband settled down immediately and improved physically and mentally in the 3 weeks he was there. I would have no hesitation in letting him stay there again and have recommended Hagley Place to friends."

Ann C
carehome.co.uk rating: 4.33 out of 5

"Thank you for looking after my husband the care you gave him was the best and all so the kindness was very good, also your help and kindness you gave to all the family."

Dorothy E
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law was cared for to an excellent standard. The genuine care, warmth and professionalism of the staff is outstanding. Nothing is too much trouble. I visited my mother-in-law, during unsociable hours, late at night, early morning due to commitments, she was always well cared for and happy. The staff stayed with us right through to end of life care and treated my mother-in-law with respect and dignity to the end. I cannot recommend Hagley Place highly enough and would like to thank them for their support."

S J
carehome.co.uk rating: 5.00 out of 5

"My mother moved into the nursing wing of the care home on 22nd April and died 27th July. Throughout that time we could not have asked for any better care by the staff at all levels, it was excellent. Staff were welcoming, kind, and always had time for her. She enjoyed the activities while she was actively mobile, when bedridden and in her last days the standard of care was exemplary and my brother and I couldn't have asked for more help for ourselves at that time. Medical staff kept us informed and a place to sleep and meals were provided. Care homes don't come any better than Hagley Place Care Home."

Michael D
carehome.co.uk rating: 4.83 out of 5

"Pleasantly surprised at how nice it was. There was a nice atmosphere and the staff were lovely and helpful. They treated my wife in a caring and compassionate way."

John L
carehome.co.uk rating: 4.44 out of 5

"I would like to thank all staff for the excellent kind, competent, compassionate care and nursing given to my mother during her last few weeks. It was particularly impressive to see the personal engagement by staff with her as an individual. I know my brother's and I made the right choice with Hagley Place as our mother's final home."

Keith F
carehome.co.uk rating: 5.00 out of 5

"My mother was in Hagley Place for 13 months. Last week she died there and I can honestly say the end-of-life care was wonderful. All the staff took such care over my mum, both medically and personally. They looked after me and my relatives with tender loving care, both before and after my mother's death. During her time as a resident, staff took the trouble to get to know my mum and to spend time with her. She felt secure, safe and valued, and came to see it as her home. I cannot recommend Hagley Place highly enough!"

J B
carehome.co.uk rating: 5.00 out of 5

"Useful for people who retire. I like it here I have no complaints. I am cared for very well."

A C
carehome.co.uk rating: 3.92 out of 5

"I am very happy here, well looked after."

M H
carehome.co.uk rating: 4.73 out of 5

"Walking into Hagley Place one immediately gets a feeling of a friendly yet well managed home. All the staff are on first name terms with the residents and as a visitor, I have always been treated with warmth, courtesy and a readiness to answer any of my questions. It was difficult time for my partners family, once it was recognised that he was no longer able to live at home. But to see him settled and well fed with his dignity maintained, in a safe and supportive environment has made us all feel so much happier. He is able to join in with many of the activities provided. Tea time can be a bit hectic when there is only one member of staff on duty. A lovely lovely home."

Sheila H
carehome.co.uk rating: 4.58 out of 5

"Would not choose to live in a care home yet on a permanent basis, but it was a safe and secure place to be cared for while my family were away."

C G
carehome.co.uk rating: 4.64 out of 5

"We have found the facilities and staff excellent. I would like to mention especially the helpful attitude of the admin staff during a difficult period of my wife's life."

Michael A
carehome.co.uk rating: 4.92 out of 5

"Having contacted Hagley Place on behalf of a friend - the manager came to visit him. Arrangements were made for him to view. We were made most welcome by all staff, always 'hello and a smile'. The property is warm, comfortable with excellent facilities, food is good with a selection at each meal. My friend has now been in Hagley Place for 4 weeks and is happy and well cared for. I would not hesitate to recommend this house to any person wishing to have a happy retirement."

Pamela T
carehome.co.uk rating: 5.00 out of 5

"I am very happy here and well looked after. I have just become 100 years old and would happily recommend this home. On my birthday all my family visited and dined with me. We were all catered for very well especially by the manager and her husband who is an experienced chef. I had so many cards and good wishes from all the staff who helped to make my birthday very special. We were also waited at the tables by the managers son - lovely. I tell everyone how well I am looked after."

Myfanny H
carehome.co.uk rating: 4.58 out of 5

"My mum has stayed at Hagley Place several times for respite care and she always enjoys her time there, seeing it as a little holiday. I asked her recently how many marks she would give the staff and she said 10 out of 10. It is a blessing to have this facility nearby and I can highly recommend it. The high standard and the staff are caring and well trained."

Hilary C
carehome.co.uk rating: 5.00 out of 5

"We have found treatment and respect very good kind and helpful. Food seems fresh and plentiful and a cup of tea and coffee is very welcome at all times when visiting and nice to share with the resident at all times mostly in their room if the resident is in bed at odd times. The staff are very patient with care for my husband who requires aid when feeding and dressing, they help him with not feeling uncomfortable which is considerate."

Kay T
carehome.co.uk rating: 4.00 out of 5

"My father has been in Hagley Place for the last 4 years. He has been cared for extremely well and is now very frail and needs constant care. The carers are wonderful - the food is good and the help from all the staff is excellent. In the past perhaps more entertainment and activities could be more forthcoming. A well-designed building with every comfort."

Jane W
carehome.co.uk rating: 4.25 out of 5

"Hagley Place is a very good dementia care home. My client is well looked after and all her needs are met; the environment is light, airy and a real sense of homeliness. The staff are always welcoming and helpful. My client's wellbeing and physical health have improved. Well done Hagley Place and staff."

Gordon F
carehome.co.uk rating: 5.00 out of 5

"The management, nurses, carers and housekeeping staff were very, very caring. This showed not only in the medical care which was, of course, complete and efficient, but in the attention they gave to the residents. My wife was a resident for twenty-one weeks. The staff looked after her not just at regular intervals, but all the time. The care they give her is more than I can express."

B S
carehome.co.uk rating: 5.00 out of 5

"Hagley Place is accommodating, clean, friendly and a lovely place to live. Words can't express how I love where I live."

M C
carehome.co.uk rating: 5.00 out of 5

"The staff are friendly, approachable, professional and very vigilant in all the activities. My aunt is very fortunate to be living here."

Daphne P
carehome.co.uk rating: 4.92 out of 5

"From the outset, we have received a first class service. Warm, friendly people who genuinely make residents feel at home."

Seb P
carehome.co.uk rating: 5.00 out of 5

"My father has been in Hagley Place since April, three months. Whenever I have visited, the staff have been very friendly and helpful. His nursing needs appear to be well met and I am informed of any issues that may arise. The food is excellent and it is lovely that relatives if they wish, can book a meal when visiting. I value this as I live over three hours drive away. It takes time for a resident to settle in and I was relieved when he recently said to me, with a smile "I quite like it here!"."

Michele D
carehome.co.uk rating: 4.75 out of 5