Reviews for Hawthorns Care Home

"I am very pleased with the physio team and their treatment for my son. He has improved a lot since he's been in Barchester Hawthorns Care Home. He is getting very good care and we don't have any worries about the treatment and care."

Alan T
carehome.co.uk rating: 4.64 out of 5

"Very good physiotherapy service. Always maintains high standard. Always happy to help patients. Always asking if need anything else. Definitely gets results in terms of mobility improvement. Always happy to guide you and provides useful information."

Charlotte N
carehome.co.uk rating: 4.42 out of 5

"I am very pleased with the physio team and their treatment for my son. He has improved a lot since he's been in Barchester Hawthorns Care Home. He is getting very good care and we don't have any worries about the treatment and care."

Alan T
carehome.co.uk rating: 4.64 out of 5

"Very good physiotherapy service. Always maintains high standard. Always happy to help patients. Always asking if need anything else. Definitely gets results in terms of mobility improvement. Always happy to guide you and provides useful information."

Charlotte N
carehome.co.uk rating: 4.42 out of 5

"I consider my son's treatment to be good on the whole but it depends on "who is on duty" with regard to staff. My son is rarely taken out on external trips, i.e. visits to shops, parks, seafronts etc. Why? The deployment of staff, as a whole, remains a contentious issue and has had an effect on their morale which, in turn, affects my son. I realise the maximising of staff in the building saves money but patients get to know staff in personal terms and the introduction of staff in temporary rotation does have a detrimental effect. Will this continue?"

Peter W
carehome.co.uk rating: 3.80 out of 5

"The Eppleton unit in Barchester Hawthorns Care Home is well-run but not perfect. Generally speaking, if my son is happy then so am I. I wish we could take him out but I am told that at the moment, it is not possible. He has been confined to his bedroom for nearly four years. He enjoys social activities in the home but would also enjoy outings. He gets on very well with the nurses and carers he knows but because staff get moved around, he finds it difficult to understand why they are not always there. Have seen many changes over the years, not all good!"

Dorothy W
carehome.co.uk rating: 3.80 out of 5

"I consider my son's treatment to be good on the whole but it depends on "who is on duty" with regard to staff. My son is rarely taken out on external trips, i.e. visits to shops, parks, seafronts etc. Why? The deployment of staff, as a whole, remains a contentious issue and has had an effect on their morale which, in turn, affects my son. I realise the maximising of staff in the building saves money but patients get to know staff in personal terms and the introduction of staff in temporary rotation does have a detrimental effect. Will this continue?"

Peter W
carehome.co.uk rating: 3.80 out of 5

"The Eppleton unit in Barchester Hawthorns Care Home is well-run but not perfect. Generally speaking, if my son is happy then so am I. I wish we could take him out but I am told that at the moment, it is not possible. He has been confined to his bedroom for nearly four years. He enjoys social activities in the home but would also enjoy outings. He gets on very well with the nurses and carers he knows but because staff get moved around, he finds it difficult to understand why they are not always there. Have seen many changes over the years, not all good!"

Dorothy W
carehome.co.uk rating: 3.80 out of 5

"Overall, I feel the care of my daughter is excellent within the care setting, both medically and socially. Any medical problems are reported to me promptly and appropriately and where required, outside professional services are sought to complement those available within the home. All staff appear competent and confident within their particular role and are readily approachable to questions or support to me as required. Overall, I have no concerns of significance in my daughter's care or with regard to my own role within it. I would like to have available a brief written record of daily activities that have been undertaken with her in or outside of her room (i.e. music group, film or such and physiotherapy sessions or sat outside of her room for periods of time)."

S B
carehome.co.uk rating: 4.50 out of 5

"Overall, I feel the care of my daughter is excellent within the care setting, both medically and socially. Any medical problems are reported to me promptly and appropriately and where required, outside professional services are sought to complement those available within the home. All staff appear competent and confident within their particular role and are readily approachable to questions or support to me as required. Overall, I have no concerns of significance in my daughter's care or with regard to my own role within it. I would like to have available a brief written record of daily activities that have been undertaken with her in or outside of her room (i.e. music group, film or such and physiotherapy sessions or sat outside of her room for periods of time)."

S B
carehome.co.uk rating: 4.50 out of 5

"Nice care home, friendly and helpful staff. The decor and surroundings are very pleasant. The physiotherapy team are excellent and has really helped my husband. Good occupational therapist team too. There are days when there is entertainment on and this is really beneficial to patients' mental health."

L B
carehome.co.uk rating: 4.42 out of 5

"Nice care home, friendly and helpful staff. The decor and surroundings are very pleasant. The physiotherapy team are excellent and has really helped my husband. Good occupational therapist team too. There are days when there is entertainment on and this is really beneficial to patients' mental health."

L B
carehome.co.uk rating: 4.42 out of 5

"My son has been a resident since June 2022. He received good care from all the staff. The physio's doing a brilliant job with my son. He is always looked after well. We have seen some improvements since he came here."

June H
carehome.co.uk rating: 4.50 out of 5

"My son has been a resident since June 2022. He received good care from all the staff. The physio's doing a brilliant job with my son. He is always looked after well. We have seen some improvements since he came here."

June H
carehome.co.uk rating: 4.50 out of 5

"My father is a resident here and honestly, I could not fault the staff and the Physiotherapists. They treat my dad with dignity, they cannot do enough. The physios have given my dad so much that we thought wasn't possible, small things we all take for granted, I am so grateful for everyone and everything they do. So glad my dad has these amazing people to help care for him."

K C
carehome.co.uk rating: 4.33 out of 5

"My father is a resident here and honestly, I could not fault the staff and the Physiotherapists. They treat my dad with dignity, they cannot do enough. The physios have given my dad so much that we thought wasn't possible, small things we all take for granted, I am so grateful for everyone and everything they do. So glad my dad has these amazing people to help care for him."

K C
carehome.co.uk rating: 4.33 out of 5

"Wonderful activities for residents and families. Resident well cared for."

J H
carehome.co.uk rating: 4.00 out of 5

"My husband is a resident in Seaham House For 2 years and throughout his stay, he has had excellent care, the staff are all very friendly but also professional. We are kept well informed of anything that happens to him and the standard of care is excellent. Throughout the pandemic we knew he was in safe hands we would like to thank all the staff and are looking forward to seeing him soon."

Patricia
carehome.co.uk rating: 5.00 out of 5

"My mam had to go into care after several falls and having terminal cancer and no longer being able to care for herself. I could not have chosen a better home. The staff were amazing with her, all her needs were met, food fantastic, and meds were given, and the range of entertainment provided; she loved every minute. 24-hour visits and nothing was too much trouble. We sadly lost her to her cancer, but happy to know she ended her days content, safe and well cared for."

Karen D
carehome.co.uk rating: 5.00 out of 5

"They took great care of my mother-in-law for her end of life care with her cancer treatment. Couldn't have done more for her, very friendly and caring staff. Couldn't ask any more of them. Highly recommend to anyone."

Ricky M
carehome.co.uk rating: 5.00 out of 5

"My grandmother was in this home for nearly a year while she was battling cancer. The staff there made us feel extremely comfortable and made my gran's last days the very best they could. I would highly recommend this care home to anyone. The home is beautiful and the staff are fantastic."

Lauren D
carehome.co.uk rating: 5.00 out of 5

"I cannot thank The Hawthorns Care Centre enough for the compassion they showed a member of my family. They were diligent in all aspects of their work, including the respect they showed my family member, the cleanliness of the home was impeccable and all staff were approachable. The meals were of a fantastic variety, and the activities they did were extremely well thought of including nostalgic. I know they looked after my family member as if they were one of their own, and I slept easier at night knowing how well they were looked after."

Leanne W
carehome.co.uk rating: 5.00 out of 5

"My grandmother was here for over a year and I couldn’t fault a single thing. The staff were amazing with her, she was extremely well looked after and they made sure there was plenty of entertainment for her. We were made to feel welcome whenever we visited and they couldn’t have done any more for us in my grandmother's last days. Highly recommended to anyone."

Kassidy H
carehome.co.uk rating: 5.00 out of 5

"During my grandmother’s time in this carehome she always seemed happy with the standard of care she received from the staff. Our family were comfortable with my grandma staying there for her end of life care and the staff made sure that her last days were were as best and as comfortable for her that they could be."

Kaycee H
carehome.co.uk rating: 5.00 out of 5

"Great staff who take time with each resident in the home. My relative was extremely happy and comfortable during her stay and always spoke highly of the staff and the care she received. I know she felt reassured that she was receiving the best care she could."

Geoff S
carehome.co.uk rating: 4.67 out of 5

"My grandad came in fast-tracked, poorly, on end of life. Due to the care he received, he lived another 3 years. I can't thank the staff enough for the extra time the family had with him. The staff looked after him well and knew all his needs as they changed."

Victoria O
carehome.co.uk rating: 4.92 out of 5

"All the staff have been amazing and the care provided has been above and beyond specific duties, especially during this pandemic. All the staff have always had a smile on their faces and remained very professional whilst coping with all the unknown of Covid 19."

Liz H
carehome.co.uk rating: 5.00 out of 5

"My niece has been a resident in this home for a while now. She is a young lady with a serious health condition that needs constant care. Since coming to this home in these most difficult of times it has been obvious to all her family that she is really happy here and this is a great comfort to everyone whilst visiting is not allowed. The staff at this facility really engage with the residents and their families and there are so many activities on the go that it must be a joy to work and live there. They make sure that she has regular contact with her family via Facebook etc and from what I've seen the staff are all lovely."

Clare B
carehome.co.uk rating: 5.00 out of 5

"What a fantastic place, my daughter moved into this home in June, her care has been excellent!! But it's not just the care it's the love, time and attention they have given my daughter during this horrible time with no visiting. When face timing my daughter each night, it is so obvious how happy she is, and that is down to the fabulous staff. Well-done everyone for the love and support you have shown my daughter. I will be forever grateful."

W B
carehome.co.uk rating: 5.00 out of 5

"My mam is in The Hawthorns for a few months now. The hardest thing you ever have to do is to pick somewhere for your loved ones to go, but I can honestly say I am very pleased we picked The Hawthorns. It has lovely staff, it's very clean, the food is great and nurses are all very helpful. The care staff are just brilliant and management are easy to talk to and always on hand for any questions you may have and in these hard times are keeping everyone's spirits up as best as they can. Myself and my family are overwhelmed by the kindness we have been shown from everyone there and appreciate everything they do for my mam this is a top place for anyone's family thank you."

Nicola M
carehome.co.uk rating: 5.00 out of 5

"Cannot thank the staff enough, they go above and beyond to help, one member of staff in particular has gone out of her way to be able to make the pandemic and COVID slightly more manageable. In these uncertain times it’s hard not been able to see family but knowing they are in a safe place with great staff and well looked after puts us at ease. Cannot thank the staff enough."

Nicky R
carehome.co.uk rating: 5.00 out of 5

"Amazing place. My nan was so well treated, staff are absolutely fantastic! Would highly recommend to anyone who needs to use a care home! 100% outstanding! Facilities are amazing and so clean. My expectations were more than met."

Diane E
carehome.co.uk rating: 5.00 out of 5

"My aunty came in here. I can honestly say it was the best care home I have ever been to. She was happy and enjoyed the time she spent here the activities where amazing and the care was fabulous. I could not have wished for her to be anywhere else. I am very very grateful."

Laura T
carehome.co.uk rating: 5.00 out of 5

"Absolutely fantastic care home always doing loads of activities with the residents. Really good at helping my dad keep in touch with my mam during COVID by FaceTime. Staff always seem so friendly and anything you ask they try their best to help with."

Jane A
carehome.co.uk rating: 5.00 out of 5

"It broke my heart after 56 years of marriage to be parted from my wife but it’s been such a comfort to see the care she is getting. The staff are so professional and nothing is too much trouble and allow me to Facetime her every day. They keep the residents occupied with regular activities and the meals are of such a standard you could believe you are in a top hotel. My overall opinion of the staff is that they care for my wife as they would care for their own mother."

John N
carehome.co.uk rating: 5.00 out of 5

"Due to careful consideration in choosing a care home for our mother, we have found the staff at The Hawthorns Care Centre to give excellent care to our loved one. The home is very comfortable and clean. Residents and family can choose to eat in the restaurant which is set out with table cloths, flowers and waitress service; very professional. The reception and lounge area are nice quiet places to take our mother for a change of scenery. The staff who care for our mother are very helpful and patient; the management are likewise very understanding of our mother and our needs, they have kept us up to date with many phone and Skype calls, especially in these difficult times we are all going through, which is a great comfort to us. I am especially grateful as to the lengths they have gone to to keep Covid at bay as much as possible in the home, which is all credit to the management and staff. Keep up the good work."

Michael C
carehome.co.uk rating: 4.67 out of 5

"My aunt was a resident and after trying another home which was not successful came here and it is like having your own family looking after you. A very happy and social place to live. Very accommodating to family and friends visiting and even giving care and attention to them. Yes, the place to be when you need care for yourself or your loved ones."

Janet H
carehome.co.uk rating: 4.58 out of 5

"Do not put your loved ones in this home, absolutely no care is taken at all. In my opinion, the staff are clueless, the manager is a disgrace. They neglected my mother over months of mistreatment. If you care about your loved ones do not use it."

G R
carehome.co.uk rating: 1.33 out of 5

"Wonderful activities for residents and families. Resident well cared for."

J H
carehome.co.uk rating: 4.00 out of 5

"One of the criteria which was important when choosing a facility for my husband was the ratio of staff to residents. Barchester Hawthorns Care Home impressed me initially and after several months of visits, that impression has been confirmed. The staff are dedicated and aware of residents' needs. Another positive action is the time residents spend together in the lounge, pleasant lounge - I very seldom see anyone alone or left in their room. The number of staff on duty and their awareness of residents is a comfort to a relative who is visiting their loved one!"

E F
carehome.co.uk rating: 4.55 out of 5

"My father has been here for 6 years and throughout the whole stay all members of staff have been great. Everyone is very caring and kind, offering all the help they can to make my father feel at home whilst being considerate of his needs. We are moving him away to somewhere closer to home but if not we couldn't have ever thought of moving him out."

E Q
carehome.co.uk rating: 5.00 out of 5

"My wife is being incredibly well looked after in the home and overall, the experience is good. The activities staff have been amazing with her and have managed to support her engaging with the community where other professionals have failed. The new chef is providing some exciting changes in the food that is being served. It's not perfect as it can be challenging to get things right for some people with dietary requirements. Also, entry and exit to the home can be an issue if visiting outside the core hours when there is no one on the reception desk."

J H
carehome.co.uk rating: 4.08 out of 5

"Wonderful facility with attentive, professional staff. They've spent a lot of time making sure the environment is appropriate for residents with dementia. The dining room and gardens are fantastic. Really happy we found this home for our dad."

M T
carehome.co.uk rating: 5.00 out of 5

"My mam was well looked after. She was there for two years and four months in Seaham House wing. It was hard for myself and my family to see her with dementia and seeing her slip away each day. All the carers, pink ladies and everyone else at Barchester Hawthorns Care Home loved my mam and also made my everyday visits with my mam not as bad. My mam passed away on 06/10/2023. Thank you to everyone."

Annmarie Y
carehome.co.uk rating: 4.58 out of 5

"Our experience is, on the whole, good but not perfect. Our son seems to be content with his surroundings but there have been occasions when he has indicated resentment. We (his parents) take the view, if he is content then we are. We think that facilities and activities could be improved. He very rarely leaves his room. We would welcome the opportunity to take him out, with supervision. At the moment, this is non-existent."

P W
carehome.co.uk rating: 3.30 out of 5

"The staff are extremely caring, helpful and polite. My son has come on leaps and bounds since becoming a resident of Hawthorns. I couldn't imagine him being anywhere else. The staff treat him and care for him as one of their own. Absolutely wonderful place."

June H
carehome.co.uk rating: 5.00 out of 5

"Without exception, staff at Seaham House Barchester EMI unit supported and cared for my brother-in-law to the best of their ability and, although there were times when I raised minor concerns regarding his wellbeing these concerns were dealt with in the moment and resolved immediately with the utmost care and attention. Coming from a quiet background and having never been apart from his wife we had great concerns that my brother-in-law would not settle in but caring staff took the time to get to know him, his likes and dislikes and he soon became one of their family. For the short period of time he was there it was evident that staff were devoted to their roles but sadly my brother-in-law passed away suddenly very recently without his family around him but it was comforting to learn that he was not alone. We have to remember that every day has its ups and downs but these staff deserve the credit for the amazing job they do, caring for not just one but all of their residents."

Janet G
carehome.co.uk rating: 3.67 out of 5

"My daughter is a resident on the neuro-rehab unit. Barchester The Hawthorns and it’s amazing team have given her the confidence to not feel held back by disability. She is now excited for the future, the trust she places in the team drives her to achieve her full potential. I believe that my daughter's sunny and positive outlook at present coupled with achieving goals towards a more independent future is all down to the amazing caring staff. My daughter has only good things to say about the team at Hawthorns from the wonderful manager, the therapy team, the activities team, the care team, the very patient catering team and all other support staff. My daughter has particularly benefited from the care of the outstanding nursing team. Prior to coming to Hawthorns, she had a lot of unmanaged health needs, these are now all expertly overseen and care planned for the unit manager and her team of nurses. I am so thankful to everyone at this wonderful caring place."

Jo P
carehome.co.uk rating: 5.00 out of 5

"The home has excellent facilities, it's not clinical and depressing in terms of ambience. The home has a hotel atmosphere and it's very cosy. The staff seem to be very efficient and engaging with both residents and visitors. The garden is fantastic too."

Louise N
carehome.co.uk rating: 5.00 out of 5

"My mam has been at Barchester nursing home for the last 11-years. She has always got a smile on her face and she also likes a tipple now and again. She also likes to be involved with activities and gardening."

Barbara L
carehome.co.uk rating: 5.00 out of 5