Reviews for Henford House Care Home

"This care home was used for a period of respite care, the staff were very welcoming, friendly and approachable. My mother was treated with kindness, respect, and dignity and was well cared for throughout her stay. Any small issues identified were addressed. She tells me that the meals were delicious. Thank you to all for making this a positive experience for her."

Julie L
carehome.co.uk rating: 4.25 out of 5

"Advision process made easy in what were difficult circumstances. Dad has settled in quite quickly. Staff encouraging him to be active. They get him up and dressed most days."

Andrew R
carehome.co.uk rating: 3.75 out of 5

"Our mother was a resident at Henford House for six years and, during that, she was very happy and appreciated the support and care she was given. Since her passing, we have been well supported by the team at Henford House."

Jane W
carehome.co.uk rating: 4.92 out of 5

"I have attended Henford House since October 2014 for rest breaks. I have always been made welcome and enjoyed every minute of my stay."

Gwyneth A
carehome.co.uk rating: 5.00 out of 5

"My experience covers various sites. Barchester Henford succeeds in giving its clients an unusually satisfying range of things to do. Important for their wellbeing. Never cease to be impressed by the staff's truly caring attitude, despite the often inherent frustrations of their jobs."

Eric Y
carehome.co.uk rating: 3.92 out of 5

"Staff are always excellent and kind. Standards have improved over the past two years in management. Nursing staff are excellent."

H W
carehome.co.uk rating: 4.18 out of 5

"From my initial introduction until the sad death of my dear mother. Barchester Henford House Care Home has been exceptional! The entire team was professional and went the extra mile to make sure my mother was happy and comfortable until the end."

Deborah L
carehome.co.uk rating: 4.42 out of 5

"As an old friend and LPA for a resident who lived at Henford House for two years I have full admiration for the care and kindness given to him by the home. All the staff were friendly, caring, kind, helpful and when suitable, fun. They were always quick to respond to any incident and the nursing staff gave me complete confidence. There was always a welcome when I visited as well as tea, coffee and cakes. All in all a very run home which I would recommend"

J P
carehome.co.uk rating: 4.92 out of 5

"My sister had tried three previous care homes but refused to stay, now at Henford care home. She has had the best care there in our opinion, all staff have been wonderful with her as she is not the easiest person to please. The nurses have sorted her medication as she was getting confused with it all and hope she continues to stay. Also must say a big thank you to the house manager who is always happy to help with any problems and make my sister very welcome."

L C
carehome.co.uk rating: 4.17 out of 5

"I came here after my hip operation for 2 weeks and I found it a lovely place. The carers cared kindly, the food was excellent and everybody was friendly and helpful. I met some lovely people who were living there permanently, the dementia patients upset them, I've worked with them. My room was good but very cold as the door to the garden didn't close. The organiser was also absolutely outstanding."

M K
carehome.co.uk rating: 4.00 out of 5

"The staff couldn't have been more helpful and efficient. All the staff introduced themselves to my Aunt June and took great care to make sure she had everything she needed. The home is sparklingly clean and the room she has is lovely, light and airy. We live a long way away and it is very comforting to know that she is in safe hands. She is looking forward to having a hair and Chiropody appointments."

B A
carehome.co.uk rating: 4.58 out of 5

"All the staff are lovely and many have worked at Barchester Henford for many years! Mum is very happy here and enjoys the social side of things. Always laughing and smiling. It's great we can bring the dogs in to visit."

J R
carehome.co.uk rating: 4.83 out of 5

"My father went in for respite care while his flat was being worked on by builders. The Standard of care was very good, staff friendly and helpful."

M B
carehome.co.uk rating: 4.82 out of 5

"All staff are extremely friendly, helpful, polite and professional and will always go that extra mile where necessary. The home is very clean and well maintained, with a variety of activities for residents."

Kate M
carehome.co.uk rating: 4.67 out of 5

"The staff here work extremely hard for us residents. The atmosphere between carers can be tense due to staff shortages. This isn't down to Covid or sickness. The majority of all the carers are extremely friendly, with nothing being too much trouble. I'm leaving here having had a very enjoyable time in respite, so much so, that 5/6 carers will be meeting me once I'm at home."

Michael S
carehome.co.uk rating: 4.00 out of 5

"My gran stayed at Henford for two weeks respite while my parents went on holiday. She still talks fondly about her own holiday there and playing Scrabble with a glass of wine! The staff were kind, the room was big, well decorated and airy, and she enjoyed the food."

Gareth L
carehome.co.uk rating: 5.00 out of 5

"The staff are friendly and kind. My aunt loves the garden."

A C
carehome.co.uk rating: 5.00 out of 5

"This is a fabulous home with wonderful nurses and care staff. With Mum here, I can resume a normal working and home life. The standard of food has diminished markedly since her arrival and I feel that more should be done as regards interactive involvement and entertainment rather than the merely passive. These observations aside, the venue stands out and above all its local competitors."

Stuart E
carehome.co.uk rating: 4.33 out of 5

"I was looking for a nursing home for my grandfather following his hospital admission. I found Henford House in the Warminster area, which was a bit further away than I wanted, but I was so overwhelmed with the dignity and passion the staff gave me and my grandfather, I knew I had found the right place, and somewhere he could call home. Admission went smoothly, and feel it's been the best decision we have made. Highly recommend the home."

K S
carehome.co.uk rating: 5.00 out of 5

"My mother seems to have settled really well and the staff are really caring towards her in these very difficult times. They give her the physical contact which I'm unable to do at present. She looks clean and really well looked after and they are getting her involved in activities. Really pleased with how she has settled."

Rosemary P
carehome.co.uk rating: 4.83 out of 5

"Much to my surprise, I arrived at Barchester Henford House Care Home via the hospital following being found unconscious on the floor of my one bedroom, 2nd floor flat, cause unknown! I thoroughly enjoyed my stay in Henford House - an 81-year-old ex-soldier."

C D
carehome.co.uk rating: 4.50 out of 5

"Gosh, these have been stressful times for all the staff and residents as Covid has had us all in lock-down. However, throughout we have been very confident that our mother will and has been extremely we looked after by a very caring and responsive staff team. Her flat is well appointed and the food and entertainment first class - the home is within lovely grounds which are well looked after and everyone we have met or spoken to is always positive and highly professional. We made the right decision in allowing our mother to live here permanently."

Richard P
carehome.co.uk rating: 4.58 out of 5

"Good quality respite care. So helpful that there are no minimum stay requirements. This flexibility means my husband is happy to take a short break and I can make the most of his funding."

M B
carehome.co.uk rating: 4.08 out of 5

"I have only been here for eight days so I am still learning. I expect to be moved to the room of my choice when the heating is fixed."

John C
carehome.co.uk rating: 4.17 out of 5

"Friendly staff, comfortable, warm, my birds are happy."

V S
carehome.co.uk rating: 5.00 out of 5

"We have always been very pleased with the care my aunt received. My aunt was very happy at Barchester Henford House Care Home and being almost 3 hours away, it was a comfort to us knowing she was well cared for and happy. The staff were always friendly, helpful and very good with communication and updates. The staff were very respectful, informative and helpful when my aunt died recently."

R P
carehome.co.uk rating: 4.75 out of 5

"I visited my mother-in-law to attend the fish and chips club. It was a really enjoyable experience. Thank you to all the staff, including the chef."

Aisling C
carehome.co.uk rating: 5.00 out of 5

"Good range of activities. Exceedingly welcoming room. Staff are lovely. Looking forward to moving in permanently."

Julia R
carehome.co.uk rating: 5.00 out of 5

"Mum came to stay on two separate respite occasions and had a wonderful time. She was very welcomed by all the staff and left each time feeling relaxed and happy."

L S
carehome.co.uk rating: 4.92 out of 5

"A really lovely care home. The staff were ever so kind to my dad who came in for some respite. The food was really good and so was his room. He really enjoyed the company of the other gents this time and made some friends. The staff were really kind to him and it felt home from home."

Helen H
carehome.co.uk rating: 5.00 out of 5

"My husband has been in Henford House for two days, but we are both thrilled with the beautiful buildings, the room leaving to the garden space. The staff really cannot do enough. They are so professional and kind and are prepared to give us time to air views, assess needs etc. Couldn't be more impressed. There is a real "buzz" about the place. It's very person-centred. The lounge and dining rooms are inviting. I'm sure my husband will recover here, and we can get him to join in with staff and residents alike. Thank you."

Teresa A
carehome.co.uk rating: 5.00 out of 5

"I visited a friend, accompanied by his wife, who had recently been transferred to this wonderful care home. The gardens and buildings are palatial, airy, spotlessly clean and beautifully laid out with amazing facilities and large rooms - in fact, the atmosphere was more like a very smart, comfortable hotel than a care home. All members of staff were friendly, welcoming, caring, attentive, informative and very professional. I would have no hesitation in highly recommending Barchester Henford House Care Home to any potential resident or family seeking a vacancy for their loved one."

C W
carehome.co.uk rating: 4.17 out of 5

"Lot to say about Henford, all good, but this facility is made great by the staff. The staff are brilliant, helpful, caring and patient. I have witnessed the staff on many occasions and am in awe of how they deal with the residents, led well by management. Thank you."

Dave S
carehome.co.uk rating: 5.00 out of 5

"The staff at Henford House were extremely friendly and caring. They could not have been more helpful. The Manager and her team were very welcoming and supportive. Henford House is in a lovely setting, beautiful grounds (lovely gardener!), light nicely decorated rooms. Very kind and caring."

K M
carehome.co.uk rating: 4.73 out of 5

"The home is perfect for my husband's present needs, with the right amount of care. He especially enjoys the view from his room window, the meals and has found he can communicate with a couple of the residents."

Joanna S
carehome.co.uk rating: 5.00 out of 5

"A lovely afternoon in the garden for the pudding club in the sunshine. Cakes galore with some army soldiers providing interesting stories of their work. An excellent idea. Staff pulled out all the stops, providing delicious cakes. The gardens looked beautiful, full of colour."

Christine B
carehome.co.uk rating: 5.00 out of 5

"A family-centric environment with individual care needs provided by staff who know all the residents' names."

A G
carehome.co.uk rating: 5.00 out of 5

"A friend of mine is staying in this care home and my wife and I visited him in June 2024. Together with his wife, we prepared a lunch of his favourite food which we ate in the home's private dining room. This is a lovely comfortable private space, large enough for probably 20 people but we had it just for the 4 of us. The home provided all the plates, cutlery etc... and set the table up. They also took it all away afterwards. Any resident can book this room to eat privately with friends/family: A great facility. The home itself is outstanding. Our friend tells us he gets good care there. And we've witnessed that. During our visits we have been struck by the friendliness and professionalism of the staff, the cleanliness and freshness of the whole home and the overall facilities including the dining area, lounges and garden. This is clearly a well-managed, comfortable and caring home."

Dean W
carehome.co.uk rating: 4.08 out of 5

"I felt the staff were very friendly and helpful. The gardens are beautiful very well maintained. The home is very clean and the residents seemed happy. I can honestly say I would recommend this care home."

J C
carehome.co.uk rating: 4.58 out of 5

"I spent two weeks as a respite guest when my husband was admitted as a resident. We were both created with great kindness and respectfulness. I am confident that my husband is in safe hands. The staff were calm and efficient. I think they are slightly understaffed at weekends."

Rosalyn D
carehome.co.uk rating: 4.18 out of 5

"The staff are absolutely wonderful and caring. It doesn't matter what their job is, they all care for the residents with dignity and kindness. I couldn't have asked for a better place for my Father. I never feel worried about my Father now."

D H
carehome.co.uk rating: 4.92 out of 5

"Kind and caring staff. Any problems encountered are dealt with quickly by management. A small, friendly place that actually feels like a home. The gardens are lovely and although some of the rooms are small and dark, there is ample opportunity to spend most of the time in a light, pleasant dining area or lounge."

Kate W
carehome.co.uk rating: 4.50 out of 5

"The staff are kind and caring but I’ve had recent concerns that there are just not enough. I’ve brought this to the manager’s attention and she assures me there is, so perhaps it’s a management issue!! My husband is very happy with the staff and the respect he’s given. Recently he’s been enjoying the activities that are appropriate for him and the activities manager does her absolute best to include him wherever possible. His room is very gloomy and dark and does need freshening up."

Carole E
carehome.co.uk rating: 3.08 out of 5

"My mum has been a resident at Henford House since December 2021. She is very happy there. I see her twice a week, and she regularly tells me how lovely the staff are and says that living there is like being part of a big family. This is despite the fact that she stays in her room all the time (her choice). I find the staff very friendly and approachable. I am always made to feel very welcome when I visit. When there have been any issues regarding Mum's care or health, it has been easy to sort things out."

Denise M
carehome.co.uk rating: 4.58 out of 5

"Helpful, friendly and caring staff. Cheerful surroundings Their 'outings' to nearby places of interest would be very welcome and help to break up the time."

F R
carehome.co.uk rating: 4.42 out of 5

"Extremely professional and person-centred approach towards the clients. A very high standard of cleanliness and I would be very proud to work for this company."

Colette R
carehome.co.uk rating: 5.00 out of 5

"I found Henford House care/nursing home to have very high standards in all aspects of the care of my father. The staff are very professional, and helpful but also very kind and caring to residents. There is a lovely ambience of home and family, and the residents that I have met all seem very settled and 'at home'."

Carole C
carehome.co.uk rating: 4.82 out of 5

"Came to Henford House for respite care following 5 weeks in hospital and also to spend time with husband who has just moved here. If needs should mean I need care, I would come here. Couldn't fault the treatment given by all the lovely friendly staff."

Mary B
carehome.co.uk rating: 4.33 out of 5

"My friend entered Henford House just after her 90th birthday. From the very first, she has enjoyed living the beautiful gardens and recently the upgrading and re-decoration of the house. She enjoys some of the activities and the company of the other residents Henford House has given her great pleasure and security in the years she has lived there."

E K
carehome.co.uk rating: 4.42 out of 5

"Your staff are lovely, they have the best of intentions - beautifully helpful. The home is lovely, beautifully kept and the room was lovely. The facilities were good. Charming people, the nurses are brilliant, attended to me over and above. Spot on time with pills and things."

George B
carehome.co.uk rating: 4.58 out of 5