Reviews for Highview House Care Home

"I visited an old family friend who has been a resident there for a few years. I took my 95-year-old relative with me as I am considering care for him as he lives with us, 24-hour care is now a consideration. I was pleased to see our family friend so happy there. The staff were so friendly and kind, a really happy atmosphere, amongst all the staff and the residents. Her own room was lovely. I visited the salon - delightful, my uncle was so impressed with it as he used to be a hairdresser so I would imagine he would hang around there most of the day in one of the lovely chairs nearby. I went around all the lounges and dining room, it was beautiful and clean. The interior decorating furnishings and lighting of a very high standard. I am impressed that there is such good care in Highview, and also impressed by the activities/outings available to residents. I loved the little garden and refreshment area. Happy staff, happy residents, happy vibes came across 100%."

Linda T
carehome.co.uk rating: 5.00 out of 5

"My Mother was in the care of Highview for almost 2 years and I have to say that the nursing care was superb and the personal care increasingly good."

Desmond F
carehome.co.uk rating: 4.42 out of 5

"It takes us 6 hours by car to visit out terminally ill sister. We have found all staff friendly and helpful to us and our sister seems well cared for in different circumstances. Their friendliness and patience is excellent."

Fiona R
carehome.co.uk rating: 4.30 out of 5

"A very safe happy environment, excellent staff with a very caring attitude. Home has had a full refurbishment where staff worked through with little disruption to the residents. Good food choice, daily menu, prepare in home."

F A
carehome.co.uk rating: 4.92 out of 5

"My mother has been at Highview for 9 years and she is happy there and well cared for. There have been several changes in management in that time (which have varied in success) but now management and refurbishments are positive. We pay privately and find the annual fee increase difficult to deal with, however, we think Highview staff are excellent and are kind to mum."

Juliet R
carehome.co.uk rating: 4.17 out of 5

"I can't thank the staff enough for the care given to my mum this year. They have been amazing in every way. They have kept me updated on how she has been and now I can visit her every week I can see for myself how well cared for she has been. Good job guys!"

L F
carehome.co.uk rating: 4.83 out of 5

"My sister has resided at Highview House Care Home for eleven months now. Her care has been exemplary. The staff are efficient, caring and go above and beyond their duty of care to serve the individual needs of the residents. We have no complaints whatsoever and are thankful that we were able to place my sister in such a wonderful environment. Finding a suitable home for a loved one is always a responsibility and Highview House ticks every box!"

Sonia R
carehome.co.uk rating: 4.83 out of 5

"Feel very reassured that my dad has been looked after so well during this difficult time. Window visits are a great idea. All staff and carers in Memory Lane are fantastic, keeping in touch with us when unable to visit. Cannot thank everyone enough for their care and affection."

L L
carehome.co.uk rating: 4.08 out of 5

"I visited six care homes. As soon as I walked into memory lane I could not explain to myself just what I was feeling a few days later the feeling was like a blanket of love surrounding me. The staff are beyond belief and have accepted me. I am so so pleased that I chose Highview it is very difficult to choose somewhere for the one you love so much. I certainly made the correct choice."

Jan M
carehome.co.uk rating: 5.00 out of 5

"My mother entered Highview House in August 2020 and due to Covid for most of that time access was very limited. Things are better now with 2 family member visits per week. There doesn't seem to be many activities organised at present and my mother spends most of the time in her room. The reasons for agreeing with social services for my mother to go into care was for safety, security and stimulation. Safety and security are fine but there is a lack of stimulation. Most of the staff are good but there are one or two who like to be in the office."

Ron M
carehome.co.uk rating: 3.45 out of 5

"A very noticeable improvement in mothers mental abilities since returning from New Craigs. I hope this continues."

D M
carehome.co.uk rating: 4.33 out of 5

"I find the staff very helpful and the room is lovely and bright with all her photos. The whole care home is inviting."

B M
carehome.co.uk rating: 4.58 out of 5

"The staff are very kind, knowledgeable and have helped both myself and my dad in settling in. It has been a difficult adjustment for us, but the staff are very reassuring and take on board all comments made."

J M
carehome.co.uk rating: 4.08 out of 5

"Happy with the care my loved one is receiving. Have recommended the facility to others."

G R
carehome.co.uk rating: 4.42 out of 5

"The care staff have been genuinely warm and friendly to me. They have provided excellent care for my mum and she is very happy."

P S
carehome.co.uk rating: 4.75 out of 5

"I am very pleased with the care and treatment my dad has received since being admitted to Highview from the hospital. He is very happy there and has settled in well. The staff are all lovely and attentive to my father, and make sure his needs are met. We are so happy that he is local to us as it means my mum can visit every day and spend quality time with my dad."

Mark M
carehome.co.uk rating: 5.00 out of 5

"Home was excellent, the staff were great and the care was impeccable. I can't fault Highview at all."

Geoff R
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law is a resident and has been since December 2023. We are so pleased to see her settled in so well and that is thanks to the incredible care/activities that are provided. When any of the family visit, we are always made to feel welcome and each and every one of the staff is friendly and cares about the residents."

Kathleen M
carehome.co.uk rating: 4.50 out of 5

"Becoming responsible for a parent with advanced dementia is not easy and for many people, going into a nursing home is their greatest fear. For my mum, we were out of options and after a difficult nine months trying everything, including lovely respite care where she was beyond the facility's capabilities and suffered an additional brain injury, a four-month stay in hospital, she eventually came into the care of Memory Lane at Barchester Highview House Care Home. The most important aspect of care is finding the correct place and level of care for the person. For my mum, Memory Lane has been perfect. The unit feels calm yet full of life. Memory Lane is an example of what can be achieved and I dread any of the staff members leaving. No nursing home is perfect but whenever I have noticed something that I think my mum would prefer to be done differently, it is acted upon. My mum has blossomed since arriving here and although dementia has changed her, we have come to appreciate every day that she thrives in Memory Lane."

K I
carehome.co.uk rating: 4.58 out of 5

"My husband has just spent 2 weeks respite in Highview House Care Home. He was made to feel very welcome on arrival by all the very friendly members of staff, who had remembered him from a previous visit. He needs a lot of help in all aspects of his day-to-day care, and this was carried out for him with kindness and empathy. He was encouraged to participate in activities, which was reassuring to know, otherwise, his days could have been very long for him. He was very happy there."

Mary M
carehome.co.uk rating: 5.00 out of 5

"My mother entered into the care of Barchester Highview House Care Home in August 2020, suffering from vascular dementia and epilepsy. Since that time, Mum has thrived. She is happy and well cared for by the team of dedicated staff from all disciplines. Mum is always beautifully presented. It is obvious that attention has been paid to hygiene requirements, she is always nicely dressed, her hair is done each week and her nails are kept clean and manicured often with a coat of nail varnish applied by the enthusiastic and lovely activities team. They also provide a wide range of indoor and outdoor activities, catering for all tastes and needs. The list of activities provided is enviable and friends and family are encouraged to join in. The catering staff provide a comprehensive and nourishing menu and also an array of irresistible treats. Residents and family are encouraged to proffer ideas and things that they would like to be added to the menu and also to the list of activities. I am always made welcome."

Reonora M
carehome.co.uk rating: 4.67 out of 5

"My experience with the care home has always been great, me and my PAT (Pets As Therapy) dog love going in every week, the staff are so friendly and helpful. The activities team are great, they work very hard and well, they always make me feel comfortable and welcome, they all do a great job. Memory Lane care team work really well too, this is the department we do, we love it, the staff work so hard, the residents always look happy and they have a good range of activities to do. My husband is part of the activities team, he helps me which is good, he is great with the residents, he always makes them smile. It's a joy to work with such a hard-working team. Such a lovely and clean home. Very happy with my visits with my wee dog."

Katy B
carehome.co.uk rating: 5.00 out of 5

"Just in seeing my mum and she’s doing activities with the activities girl, as usual staff are great, cup of tea and a biscuit when I got there! Mum and her friend were doing some colouring in and enjoying themselves, really a great place and so grateful we, as a family, are for the care and respect Mum receives."

Stephen D
carehome.co.uk rating: 4.92 out of 5

"My mum has been a resident within Highview (memory lane) for 19 months. The care she receives on a daily basis is second to none. Prior to my mum going into the home it was very difficult to ensure that she received the correct nutrition. My mum has not only put on weight but now really looks forward to her meals, this had previously been a significant challenge for both my father and I. This is solely due to the staff within memory lane’s flexibility around meals and times and their care and rigour in ensuring each resident's personal needs are met. They really do embody a person-centred approach. There are always activities going on and music therapy is one such activity that my mother particularly enjoys. The whole team ensures that family members are able to have good memories of their loved ones, despite this being difficult to achieve when a loved one is in care. Thank you memory lane for all you do!"

Louise M
carehome.co.uk rating: 5.00 out of 5

"An excellent care home run by exceptional staff. I was worried about my husband being away from his home and family, but I soon realised that he is home with an extended family as that is how he is treated. All the staff, whether they are medical,carer or housekeeping, are so caring and friendly. During a difficult time with my husband's illness the staff were there for myself and our children, nothing was too much bother and they were at our side 24/7. The staff show the same love and care and respect to the residents that they do to their families. I highly recommend Highview to anyone looking for the best of care for their loved one."

Trish M
carehome.co.uk rating: 4.17 out of 5

"First-class experience. Personal visit from manager to discuss care plan etc., warm and friendly welcome on arrival. Beautiful facility, spotlessly clean, spacious room and helpful staff at all times. Food choices were plentiful and very tasty. Personal care was very good. All in all, a very pleasant first stay. Looking forward to coming back. Thank you so much to all the lovely staff."

Elizabeth F
carehome.co.uk rating: 4.17 out of 5

"My mother sadly passed away on the 22nd of August. My brother and I kept a 72 hour vigil at my mother's bedside. During this time the staff and Head of Unit (Memory Lane) went above and beyond with their care and attention, not only of our mum but also of my brother and I. They made sure we had at least one meal a day and brought many cups of tea and sandwiches throughout the day which was so thoughtful as neither of us wanted to leave. When Mum was due to leave the home with the undertakers a large number of staff came to pay their respects which is something I will never forget. Thank you Barchester Highview House Care Home. You all made a very sad difficult time very special with all your care."

Kathleen M
carehome.co.uk rating: 5.00 out of 5

"I have to be honest I was very apprehensive about Mum going into a home, but I couldn't have been any more wrong the team here are an unbelievable asset and work hard to make sure my mum's daily needs are met. The care she receives is second to none. The activities they do with the residents also need to be mentioned they go above and beyond here again to make sure the residents are well entertained can't thank you all enough. It takes so much pressure and worry away from us and the other families."

Kenny N
carehome.co.uk rating: 5.00 out of 5

"The care and attention given to my husband on his birthday were second to none, flowers, card and we appreciated this. Two members of staff, in particular, gave to the extreme beyond any carer would do and made my husband feel like family. You should be so grateful to all the staff on the ground floor, an absolute bonus to the home."

Catriona B
carehome.co.uk rating: 5.00 out of 5

"My father has been in Highview House Care Home for ten months and I cannot praise the staff highly enough. Dad gets the very best attention and care (one particular member of staff). In particular, the levels of engagement and activities provided by the staff are noteworthy. We visit regularly and special efforts are made to look after us and provide space and catering when we are with Dad. Dad has settled so well and a large part of that is down to the quality of attentiveness of your staff team. Thank you so much."

George R
carehome.co.uk rating: 4.92 out of 5

"Since the initial period when staff were getting to know Mum, and she was settling into the home, I have been very pleased with the standard of care and nursing Mum has received. The staff are all very attentive and friendly and are readily available to discuss the care and nursing with me. All staff appear to be aware of Mum's needs and treat her with respect and dignity. Mum is very settled and content in the home and always speaks very highly of the staff. Although Mum does not leave her room, she is happy that members of staff pop into her room regularly to ensure that she is alright. Mum is always clean, neatly dressed and groomed. She sleeps well and likes her room. I have no complaints regarding the home whatsoever."

S M
carehome.co.uk rating: 4.42 out of 5

"I visited an old family friend who has been a resident there for a few years. I took my 95-year-old relative with me as I am considering care for him as he lives with us, 24-hour care is now a consideration. I was pleased to see our family friend so happy there. The staff were so friendly and kind, a really happy atmosphere, amongst all the staff and the residents. Her own room was lovely. I visited the salon - delightful, my uncle was so impressed with it as he used to be a hairdresser so I would imagine he would hang around there most of the day in one of the lovely chairs nearby. I went around all the lounges and dining room, it was beautiful and clean. The interior decorating furnishings and lighting of a very high standard. I am impressed that there is such good care in Highview, and also impressed by the activities/outings available to residents. I loved the little garden and refreshment area. Happy staff, happy residents, happy vibes came across 100%."

Linda T
carehome.co.uk rating: 5.00 out of 5

"Becoming responsible for a parent with advanced dementia is not easy and for many people, going into a nursing home is their greatest fear. For my mum, we were out of options and after a difficult nine months trying everything, including lovely respite care where she was beyond the facility's capabilities and suffered an additional brain injury, a four-month stay in hospital, she eventually came into the care of Memory Lane at Barchester Highview House Care Home. The most important aspect of care is finding the correct place and level of care for the person. For my mum, Memory Lane has been perfect. The unit feels calm yet full of life. Memory Lane is an example of what can be achieved and I dread any of the staff members leaving. No nursing home is perfect but whenever I have noticed something that I think my mum would prefer to be done differently, it is acted upon. My mum has blossomed since arriving here and although dementia has changed her, we have come to appreciate every day that she thrives in Memory Lane."

K I
carehome.co.uk rating: 4.58 out of 5

"My mother-in-law is a resident and has been since December 2023. We are so pleased to see her settled in so well and that is thanks to the incredible care/activities that are provided. When any of the family visit, we are always made to feel welcome and each and every one of the staff is friendly and cares about the residents."

Kathleen M
carehome.co.uk rating: 4.50 out of 5

"My husband has just spent 2 weeks respite in Highview House Care Home. He was made to feel very welcome on arrival by all the very friendly members of staff, who had remembered him from a previous visit. He needs a lot of help in all aspects of his day-to-day care, and this was carried out for him with kindness and empathy. He was encouraged to participate in activities, which was reassuring to know, otherwise, his days could have been very long for him. He was very happy there."

Mary M
carehome.co.uk rating: 5.00 out of 5

"My mother entered into the care of Barchester Highview House Care Home in August 2020, suffering from vascular dementia and epilepsy. Since that time, Mum has thrived. She is happy and well cared for by the team of dedicated staff from all disciplines. Mum is always beautifully presented. It is obvious that attention has been paid to hygiene requirements, she is always nicely dressed, her hair is done each week and her nails are kept clean and manicured often with a coat of nail varnish applied by the enthusiastic and lovely activities team. They also provide a wide range of indoor and outdoor activities, catering for all tastes and needs. The list of activities provided is enviable and friends and family are encouraged to join in. The catering staff provide a comprehensive and nourishing menu and also an array of irresistible treats. Residents and family are encouraged to proffer ideas and things that they would like to be added to the menu and also to the list of activities. I am always made welcome."

Reonora M
carehome.co.uk rating: 4.67 out of 5

"My experience with the care home has always been great, me and my PAT (Pets As Therapy) dog love going in every week, the staff are so friendly and helpful. The activities team are great, they work very hard and well, they always make me feel comfortable and welcome, they all do a great job. Memory Lane care team work really well too, this is the department we do, we love it, the staff work so hard, the residents always look happy and they have a good range of activities to do. My husband is part of the activities team, he helps me which is good, he is great with the residents, he always makes them smile. It's a joy to work with such a hard-working team. Such a lovely and clean home. Very happy with my visits with my wee dog."

Katy B
carehome.co.uk rating: 5.00 out of 5

"My husband was in Highview for two weeks of respite. I cannot thank the staff enough for the excellent care and attention he received. Nothing was too much trouble for them. They all work so well as a team, and there is an atmosphere of peace and tranquillity when immediately entering the care home. My husband was so settled and has said many times that he would come back again anytime."

Mary M
carehome.co.uk rating: 5.00 out of 5

"Just in seeing my mum and she’s doing activities with the activities girl, as usual staff are great, cup of tea and a biscuit when I got there! Mum and her friend were doing some colouring in and enjoying themselves, really a great place and so grateful we, as a family, are for the care and respect Mum receives."

Stephen D
carehome.co.uk rating: 4.92 out of 5

"My mother sadly passed away on the 22nd of August. My brother and I kept a 72 hour vigil at my mother's bedside. During this time the staff and Head of Unit (Memory Lane) went above and beyond with their care and attention, not only of our mum but also of my brother and I. They made sure we had at least one meal a day and brought many cups of tea and sandwiches throughout the day which was so thoughtful as neither of us wanted to leave. When Mum was due to leave the home with the undertakers a large number of staff came to pay their respects which is something I will never forget. Thank you Barchester Highview House Care Home. You all made a very sad difficult time very special with all your care."

Kathleen M
carehome.co.uk rating: 5.00 out of 5

"My mum has been a resident within Highview (memory lane) for 19 months. The care she receives on a daily basis is second to none. Prior to my mum going into the home it was very difficult to ensure that she received the correct nutrition. My mum has not only put on weight but now really looks forward to her meals, this had previously been a significant challenge for both my father and I. This is solely due to the staff within memory lane’s flexibility around meals and times and their care and rigour in ensuring each resident's personal needs are met. They really do embody a person-centred approach. There are always activities going on and music therapy is one such activity that my mother particularly enjoys. The whole team ensures that family members are able to have good memories of their loved ones, despite this being difficult to achieve when a loved one is in care. Thank you memory lane for all you do!"

Louise M
carehome.co.uk rating: 5.00 out of 5

"First-class experience. Personal visit from manager to discuss care plan etc., warm and friendly welcome on arrival. Beautiful facility, spotlessly clean, spacious room and helpful staff at all times. Food choices were plentiful and very tasty. Personal care was very good. All in all, a very pleasant first stay. Looking forward to coming back. Thank you so much to all the lovely staff."

Elizabeth F
carehome.co.uk rating: 4.17 out of 5

"An excellent care home run by exceptional staff. I was worried about my husband being away from his home and family, but I soon realised that he is home with an extended family as that is how he is treated. All the staff, whether they are medical,carer or housekeeping, are so caring and friendly. During a difficult time with my husband's illness the staff were there for myself and our children, nothing was too much bother and they were at our side 24/7. The staff show the same love and care and respect to the residents that they do to their families. I highly recommend Highview to anyone looking for the best of care for their loved one."

Trish M
carehome.co.uk rating: 4.17 out of 5

"I have to be honest I was very apprehensive about Mum going into a home, but I couldn't have been any more wrong the team here are an unbelievable asset and work hard to make sure my mum's daily needs are met. The care she receives is second to none. The activities they do with the residents also need to be mentioned they go above and beyond here again to make sure the residents are well entertained can't thank you all enough. It takes so much pressure and worry away from us and the other families."

Kenny N
carehome.co.uk rating: 5.00 out of 5

"Excellent staff, very caring and easy to speak to, food great. Mum has settled in really well and is as happy as could be expected, nothing a bother for staff. Make me and my family a coffee and biscuits when I come in, highly recommended."

Stephen D
carehome.co.uk rating: 5.00 out of 5

"The care and attention given to my husband on his birthday were second to none, flowers, card and we appreciated this. Two members of staff, in particular, gave to the extreme beyond any carer would do and made my husband feel like family. You should be so grateful to all the staff on the ground floor, an absolute bonus to the home."

Catriona B
carehome.co.uk rating: 5.00 out of 5

"My father has been in Highview House Care Home for ten months and I cannot praise the staff highly enough. Dad gets the very best attention and care (one particular member of staff). In particular, the levels of engagement and activities provided by the staff are noteworthy. We visit regularly and special efforts are made to look after us and provide space and catering when we are with Dad. Dad has settled so well and a large part of that is down to the quality of attentiveness of your staff team. Thank you so much."

George R
carehome.co.uk rating: 4.92 out of 5

"Home was excellent, the staff were great and the care was impeccable. I can't fault Highview at all."

Geoff R
carehome.co.uk rating: 5.00 out of 5

"Since the initial period when staff were getting to know Mum, and she was settling into the home, I have been very pleased with the standard of care and nursing Mum has received. The staff are all very attentive and friendly and are readily available to discuss the care and nursing with me. All staff appear to be aware of Mum's needs and treat her with respect and dignity. Mum is very settled and content in the home and always speaks very highly of the staff. Although Mum does not leave her room, she is happy that members of staff pop into her room regularly to ensure that she is alright. Mum is always clean, neatly dressed and groomed. She sleeps well and likes her room. I have no complaints regarding the home whatsoever."

S M
carehome.co.uk rating: 4.42 out of 5

"I am very pleased with the care and treatment my dad has received since being admitted to Highview from the hospital. He is very happy there and has settled in well. The staff are all lovely and attentive to my father, and make sure his needs are met. We are so happy that he is local to us as it means my mum can visit every day and spend quality time with my dad."

Mark M
carehome.co.uk rating: 5.00 out of 5