Reviews for Hilderstone Hall Care Home

"Called to see my sister today who has dementia, straight away I was greeted with a smile and when I said who I was here to see she said 'ohh birthday girl today', what a lovely touch! Then another lady said 'oh yes she's up, dressed and ready for her birthday do you know where to go?' There was a balloon and a banner on her bedroom door and they said the chef was baking her a birthday cake. I then met a carer, what a lovely caring person, and another, both so pleasant and really interacted with my sister. She also speaks highly of another one of the other carers. I really can't praise Barchester Hilderstone Hall and the wonderful staff enough. It's not nice having to put a family member in a home but I feel so happy knowing that she's cared for and so well looked after. Thank you, thank you, thank you for the amazing work you do!"

Lorraine G
carehome.co.uk rating: 4.17 out of 5

"Called to see my sister today who has dementia, straight away I was greeted with a smile and when I said who I was here to see she said 'ohh birthday girl today', what a lovely touch! Then another lady said 'oh yes she's up, dressed and ready for her birthday do you know where to go?' There was a balloon and a banner on her bedroom door and they said the chef was baking her a birthday cake. I then met a carer, what a lovely caring person, and another, both so pleasant and really interacted with my sister. She also speaks highly of another one of the other carers. I really can't praise Barchester Hilderstone Hall and the wonderful staff enough. It's not nice having to put a family member in a home but I feel so happy knowing that she's cared for and so well looked after. Thank you, thank you, thank you for the amazing work you do!"

Lorraine G
carehome.co.uk rating: 4.17 out of 5

"We have visited this home on a few occasions to see one of our friend who is a resident here. The staff are very friendly and welcoming and clearly look after the residents attentively. The home is very nice, clean and tidy with adequate facilities."

M H
carehome.co.uk rating: 4.50 out of 5

"Our Dad was treated with respect and dignity. All the staff became like family and nothing was too much trouble. They all deserve a huge thank you for making his last few months a lovely memory."

Lorraine S
carehome.co.uk rating: 4.58 out of 5

"Mum can be difficult but the staff are always patient and kind. We are able to have a cake with our coffee and we can have this whenever we visit."

C F
carehome.co.uk rating: 4.00 out of 5

"I was extremely pleased with the treatment and environment experienced at Hilderstone Hall."

Harry D
carehome.co.uk rating: 5.00 out of 5

"I am a fairly newcomer to Hilderstone Hall but to date have found nothing but help, compassion and understanding and I am sure this last chapter of my life will be happy and contented. Each and every one of the staff treat me with the politeness and patience."

Mary C
carehome.co.uk rating: 4.50 out of 5

"Moving to the care home in November 2018 was quite traumatic for Mom as she was transferred from the hospital due to her health deteriorating, so she could not return home. Only the wonderful care, support and kindness shown by the team ensured that she settled into her new home. Whenever I visit I see a team dedicated to the care and comfort of the elderly. There is a lovely homely feel to Hilderstone Hall but also it feels "alive". I would wholeheartedly recommend this wonderful home."

Jan W
carehome.co.uk rating: 4.91 out of 5

"My father enjoyed the music of Elvis for many years. He was really thrilled and enjoyed the Elvis tribute act that came to Hilderstone Hall. Dad really engaged with the act and I feel like it has done wonders for his mental health. Get him back."

Iain J
carehome.co.uk rating: 4.50 out of 5

"Staff cannot be faulted. Always friendly, helpful and polite. A big 10/10 plus. Minor problems in bedroom/bathroom dealt with rapidly and efficiently by management. More staff needed to cope with incessant demands on their services, especially at mealtimes. One carer cannot deal with 16 people in the restaurant, including those with dementia who may require assistance. All in all a very useful experience as a first-time resident."

R A
carehome.co.uk rating: 3.50 out of 5

"Very pleased with the care home, especially cleanliness (no smells). As my husband has dementia I am unable to say what activities he enjoyed. Appreciated the care and understanding shown to him as his behaviour can be challenging."

Janie D
carehome.co.uk rating: 4.82 out of 5

"My mother's stay at Hilderstone Hall while we were on holiday, provided us with confidence that she would be well cared for while we were away. The staff provided excellent care and we have already booked a further stay for later in the year."

Simon G
carehome.co.uk rating: 4.42 out of 5

"Since my Father in Law has been at Hilderstone, he has got his sparkle back! This is mostly due to the fantastic care team. I would like to specifically mention the care assistant, she is wonderful. Thank you so much!"

Susan J
carehome.co.uk rating: 5.00 out of 5

"I came here for two weeks Respite last December 2018. I was impressed by the care and assistance given. It was the reason for my decision to move in. Everyone is friendly and helpful. No complaints from me. I tell everyone I know, what a great place this is!"

Richard G
carehome.co.uk rating: 4.58 out of 5

"Impressed with the consistent high standard of food, not only to the variety of choice but opportunity given to provide requested alternatives that are offered. Carers are well aware of my fables and adapted accordingly, so now anticipate my needs. This has resulted in progress made in terms of efficiency, comfort, safety and dignity and the majority share a keen sense of humour with me. Buzzers answered promptly and explanations given if something is tardy. Compromise works wonders. Staff worked well as a team relating to difficulties over transport to the dentist. Feel much happier now and welcome the encouragement given to engage in the vast variety of activities. I enjoy socialising with many other residents. All friends and relatives are impressed with my new environment, as I am."

Mary P
carehome.co.uk rating: 4.83 out of 5

"I've been visiting Hilderstone Hall over the past 5-6 years visiting many of friends that live within. It has many friendly and welcoming staff who are always happy to help with a smile."

J H
carehome.co.uk rating: 5.00 out of 5

"My wife spent twelve nights respite care at Hilderstone Hall. A lovely building, a comfortable room, excellent facilities, first-class food and drinks, but the trump card for Hilderstone Hall is the excellent staff. At all levels, including cleaners up to management level, the staff are caring, pleasant and enthusiastic - always helpful. The downside was that my wife did not get as many showers as at our home and sadly, a number of items disappeared - two new bras, a pair of pants and a new facecloth. Disappointing, but overall we would use and recommend Hilderstone Hall."

Railton H
carehome.co.uk rating: 4.42 out of 5

"Mum is treated with kindness and respect at all times. The staff show compassion and have always dealt with Mum appropriately - with fun and humour if this was needed. I am always made to feel welcome at the home."

J H
carehome.co.uk rating: 4.75 out of 5

"My husband had Alzheimer's for 4 or 5 years. I looked after him at home during this time with help from a sitter who was a good friend to him and stayed for 2 hours most weekdays during the last 2 years so that I could have some time to go out etc. Family support from my son and daughter was excellent. However, after a fall at home, he hurt his back no bones broken just bruising and it was no longer possible for me to help him when I was on my own. He was admitted to Hilderstone Hall "memory lane" where he received excellent care he settled down well and we were looking forward to seeing him back to his normal "happy self". However medical problems intervened he was transferred to hospital with kidney failure and died a few days later."

M G
carehome.co.uk rating: 5.00 out of 5

"A lovely room overlooking the garden. Comfortable and warm. Caring and friendly staff. Medication handled well and extra ordered when unexpectedly had to prolong stay. My husband has no fears or worries of going to stay again."

P S
carehome.co.uk rating: 4.58 out of 5

"Wonderful, Mum only needed a few weeks care after a fall. The room was really nice and comfortable. The food was really good - they gave Mum small portions so as not to over face her. Staff were brilliant, always popping in to make sure Mum was OK. I would highly recommend this home, nothing was any trouble day or night, must be the best care home in the county."

J B
carehome.co.uk rating: 5.00 out of 5

"We knew that my mother was getting the best possible care whilst we were away. So we could relax and not worry."

Geoff Y
carehome.co.uk rating: 4.83 out of 5

"I have had a long association with Barchester Hilderstone Hall through 3 of my relatives having received care. I am extremely satisfied and grateful to the all of the staff, who have made this association a pleasant one for myself and my relatives. Individual needs are met fully, thereby ensuring that the best possible service of care is afforded to the residents. My relatives have always been shown courtesy, compassion and respect for their particular situation. Above all, they have had their dignity assured. The staff conduct their duties selflessy and with a noticeable pride. As the registered Next of Kin, I am always kept informed of situations concerning my relatives as they arise; and am offered advice and guidance as to the course of action available to me if necessary."

Thomas W
carehome.co.uk rating: 5.00 out of 5

"Extremely happy with the service and care given to my aunt. The home is welcoming and friendly and the staff are very attentive to users needs. After viewing many other care homes, Hilderstone Hall stood out from them all."

Joy H
carehome.co.uk rating: 4.75 out of 5

"My aunt has been in Hilderstone Hall for 8 years. In this time, she has always been looked after and happy. We have seen many changes in this time but I think the home is at its best now. The staff are all excellent, they are trained and have got to know my aunts needs extremely well."

Rosemary P
carehome.co.uk rating: 4.92 out of 5

"We found them very helpful with taking mother into care very quickly. It was a big relief to know that my mother was in safe hands"

Steve A
carehome.co.uk rating: 4.58 out of 5

"A happy, well run, caring community has evolved over the past months. It is a delight to visit our mother here and we are always made welcome. Any medical issues are swiftly dealt with and relevant medical professionals are involved when necessary. Thank you to all Hilderstone Hall staff!"

Sue H
carehome.co.uk rating: 4.58 out of 5

"Dad was a resident here for the last seven weeks of his life. The staff treated him and our family with great kindness. Dad and I appreciated the availability of the piano in Memory Lane - he much enjoyed hearing it played. Dad could not have been better cared for. Thank you."

J H
carehome.co.uk rating: 5.00 out of 5

"My grandfather was at Hilderstone Hall for end of life care. The staff looking after him always treated him with respect and dignity. They were always very kind and caring. Staff made an effort to get to know him and his likes and dislikes which meant they could personalise his care. I often visited with my children, all the staff were extremely welcoming and kind to them which helped a lot."

Kerry F
carehome.co.uk rating: 5.00 out of 5

"My father-in-law arrived here in August 2017 after his previous home was suddenly closed. Best thing that ever happened. The care here is first class, beautiful surroundings and such a friendly lot."

Ruth T
carehome.co.uk rating: 5.00 out of 5

"The staff at Hilderstone Hall are friendly and welcoming to relatives of their residents. They provide excellent activities and encourage residents to take part. Relatives are also invited to many of the activities and to accompany residents on some of the organised trips. The menu offered is varied and nutritious, although the staff do not always remind residents that they can have alternatives to the menu if they would prefer. Staff generally, but not always, pay great attention to the safety of the residents, sometimes forgetting to ensure that a buzzer is within reach, and that the motion-sensor mat is appropriately placed in bedrooms. There is not always a member of staff in communal areas. Communication between members of staff is generally good, although occasionally relatives are not informed of visits and reports of outside agencies. The staff are friendly to, and supportive of, residents, and help to make Hilderstone a home for all their residents."

Leslie L
carehome.co.uk rating: 4.00 out of 5

"My mother has been at the care home for five months now and can only comment as the best home in the area. I have visited many homes and my mum had a short stay at another care home. The difference is unbelievable !! The main plus points starting in order are, 1, The excellent caring staff, the food, standards of cleanliness and location, I cannot fault anything about the home. I go back again to the staff everyone I have met is doing the job because they care and want to do it and other care homes seem to employ temp staff that just go through the motions."

Michael R
carehome.co.uk rating: 4.92 out of 5

"A marvellous care home with very dedicated staff. I would thoroughly recommend to everyone."

R C
carehome.co.uk rating: 4.92 out of 5

"My husband has been a resident under the care of the nursing staff for the past six and a half years. He has always been treated with dignity and respect by all members of staff. His nursing care has been excellent as has the care given to him by the carers."

Kate B
carehome.co.uk rating: 4.55 out of 5

"Hilderstone Hall is a care home I'd be happy to find myself in if and when the time comes. They are fortunate to have a warm and friendly long-term "welcomer" in the entrance hall. Staff are friendly too and helpful if needed. The rooms are always clean, comfortable and tidy. I know only the friend I visit and take out weekly in my car. Pressure sore problems (inevitable with constant sitting) are well attended to. Contact with care staff, in my presence, has always been cheerful and encouraging towards my friend. My only criticisms 1) He;s sometimes not been shaved. 2) His nails (as today when I "dealt with them") are often not cut."

E N
carehome.co.uk rating: 4.00 out of 5

"I have found it to be very friendly, they are always here to help. My friend has no complaints so that's all that matters."

E S
carehome.co.uk rating: 4.67 out of 5

"Our aunt seems very well cared for. She is always well dressed, including jewellery and looks comfortable. She is usually cheerful, though confused but content. We find the staff very approachable and helpful. They treat my aunt with respect and are aware of her needs. She has a lovely room which is clean, well furnished and arranged."

A W
carehome.co.uk rating: 5.00 out of 5

"Friendly and first class. All our dreams came true finding a place like this for my Dad."

David T
carehome.co.uk rating: 5.00 out of 5

"Hilderstone Hall! Wow it's brilliant! My 100+ year-old aunt was so anxious about her move. She immediately felt at home and the welcoming staff and the continuing care staff are amazing with her. At 100 she deserves the care and attention she is getting. Well done Hildersone! Many thanks from the family."

K E
carehome.co.uk rating: 5.00 out of 5

"Very nice clean place lovely staff, friendly and very helpful."

Carole B
carehome.co.uk rating: 5.00 out of 5

"Friendly welcome, staff very helpful. No issues."

P C
carehome.co.uk rating: 4.67 out of 5

"This is a lovely place, in beautiful surroundings. Highly recommended for a loved one, there is so much space. Lots going on and enough room to have friends and family to visit!"

Nicola O
carehome.co.uk rating: 4.92 out of 5

"Hildersone Hall has made significant improvements not only is the home a much more pleasant place to be after the refurbishment but the extra staff on duty has made a huge difference. Please keep it up. Thank you. Staff and management are always lovely."

Linda L
carehome.co.uk rating: 4.25 out of 5

"Staff all in departments are caring, helpful, polite, understanding and patient, nothing is too much trouble. Accommodation is excellent. Other rooms - dining, lounge etc are light, airy comfy and if I ever need a full-time care home, I would apply to live at Barchester Hilderstone Hall."

D V
carehome.co.uk rating: 5.00 out of 5

"I came to Hilderstone Hall (my second stay) after surgery to recuperate, suffering shock effects from a drip administered in hospital where I had to return suddenly for several days. The staff at Hilderstone Hall were very kind and understanding dealing with eating difficulties (effects of drip) that slowed my recovery. Also, always cheerful, friendly and willing to help from management to all levels. I am very grateful to them all."

M S
carehome.co.uk rating: 4.27 out of 5

"The care attention and affection our mother received while she was with you, was second to none. We could not have expected or wanted better or more."

Christine P
carehome.co.uk rating: 5.00 out of 5

"My dad died in hospital in mid-June. Hilderstone Hall was his home and everyone there was 'family'. Dad had a lovely and dignified 'send off' with staff and some residents paying respects. A lovely buffet was provided afterwards with staff giving me great warmth and support. A marvellous team."

Gillian B
carehome.co.uk rating: 4.92 out of 5

"Unbelievably friendly, caring and attentive. Proven by the fact that your relative is very settled and very happy."

Roy M
carehome.co.uk rating: 4.50 out of 5

"A beautiful place in a stunning tranquil setting, Perfect for respite care. I can see there are on-going renovations being done at the moment but what has already been done is homely and unlike what you expect for a care home. All the staff that I met were friendly and could not do enough for you. An outstanding place that I would not hesitate to recommend to others."

Debbie L
carehome.co.uk rating: 4.17 out of 5

"In process of a refurb but looks promising. Warm reception."

Peter C
carehome.co.uk rating: 3.50 out of 5