Reviews for Hilton Park Care Home

Barchester Hilton Park Care Home Recommended on carehome.co.uk
We score 9.8/10

29 Reviews

Barchester Hilton Park Care Home Recommended on carehome.co.uk
Good

17 November 2018

View Hilton Park 's CQC Report

What our families say on carehome.co.uk

"I visit my dad in the care home every week and each time, have always found the staff to be very friendly and helpful. There is always a smile. Any requests are followed up and resolved quickly and questions are answered promptly. The good care of my dad is obvious and he is clearly very happy and engaged by the staff and the variety and quantity of activities. Great place. Thank you."

D W
carehome.co.uk rating: 4.50 out of 5

"I visit my dad in the care home every week and each time, have always found the staff to be very friendly and helpful. There is always a smile. Any requests are followed up and resolved quickly and questions are answered promptly. The good care of my dad is obvious and he is clearly very happy and engaged by the staff and the variety and quantity of activities. Great place. Thank you."

D W
carehome.co.uk rating: 4.50 out of 5

"Mum has now been a resident of Barchester Hilton Park Care Home for just over five years. I am extremely pleased with the care given to her. The team there in Kings Unit, where mum is, are approachable and caring and some members of the team have been there a long time. I feel that I can talk constructively to them if I ever have any minor niggle and they will put my mind at rest. The manager at Hilton Park is also very welcoming and in my opinion, communicates promptly. They all do their best to do a good job. You can sense the welcoming atmosphere as soon as you arrive in reception. I would also like to give credit to the activities team. Although my mum wants to stay in her room nowadays, I can see the effort they put in to keep residents stimulated and their enthusiasm for what they do to entertain the residents is heartwarming."

J R
carehome.co.uk rating: 4.25 out of 5

"Mum has now been a resident of Barchester Hilton Park Care Home for just over five years. I am extremely pleased with the care given to her. The team there in Kings Unit, where mum is, are approachable and caring and some members of the team have been there a long time. I feel that I can talk constructively to them if I ever have any minor niggle and they will put my mind at rest. The manager at Hilton Park is also very welcoming and in my opinion, communicates promptly. They all do their best to do a good job. You can sense the welcoming atmosphere as soon as you arrive in reception. I would also like to give credit to the activities team. Although my mum wants to stay in her room nowadays, I can see the effort they put in to keep residents stimulated and their enthusiasm for what they do to entertain the residents is heartwarming."

J R
carehome.co.uk rating: 4.25 out of 5

"My mother has been a resident for a year and a half and I can't fault anything. The staff are caring, treat everyone with dignity and respect and make time for all residents. The activities are well-led and they have a range of activities to suit all residents' needs. It's a safe and secure home, the home is always clean, tidy and of a high standard."

Martin E
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident for a year and a half and I can't fault anything. The staff are caring, treat everyone with dignity and respect and make time for all residents. The activities are well-led and they have a range of activities to suit all residents' needs. It's a safe and secure home, the home is always clean, tidy and of a high standard."

Martin E
carehome.co.uk rating: 5.00 out of 5

"Dad was transferred from hospital to Barchester Hilton Park Care Home by the NHS for end-of-life care. For the three weeks he was at the home before passing away, we were impressed with the caring, friendly and helpful staff who gave Dad excellent care right up to the end and allowed his last weeks to be as comfortable and dignified as possible. The excellent meals and comfortable room were appreciated but really, it's the staff that makes the difference. We are so grateful that they gave us the reassurance that he was being well looked after in his final days."

David T
carehome.co.uk rating: 4.00 out of 5

"Dad was transferred from hospital to Barchester Hilton Park Care Home by the NHS for end-of-life care. For the three weeks he was at the home before passing away, we were impressed with the caring, friendly and helpful staff who gave Dad excellent care right up to the end and allowed his last weeks to be as comfortable and dignified as possible. The excellent meals and comfortable room were appreciated but really, it's the staff that makes the difference. We are so grateful that they gave us the reassurance that he was being well looked after in his final days."

David T
carehome.co.uk rating: 4.00 out of 5

"Outstanding care home, staff are very welcoming, the care they provide is of excellent standard. Activities are arranged for all residents regardless of their health. Everyone is treated equally. Pleasure to come and visit my family member and would highly recommend."

Sally W
carehome.co.uk rating: 5.00 out of 5

"Outstanding care home, staff are very welcoming, the care they provide is of excellent standard. Activities are arranged for all residents regardless of their health. Everyone is treated equally. Pleasure to come and visit my family member and would highly recommend."

Sally W
carehome.co.uk rating: 5.00 out of 5

"An exceptionally good care home with caring, friendly staff, a lot of whom have been working there a number of years. My husband receives the very best of attention and the care home provides a programme of weekly activities to stimulate and engage residents. Good food served in hotel-style dining rooms with teas/coffee/squash and cake also available at all times. It's a pleasure to visit there, particularly as family and friends are always made welcome. The home also has an excellent relationship with the local GP surgery which provides reliable service to the residents. My husband is extremely happy there."

Sandra W
carehome.co.uk rating: 5.00 out of 5

"An exceptionally good care home with caring, friendly staff, a lot of whom have been working there a number of years. My husband receives the very best of attention and the care home provides a programme of weekly activities to stimulate and engage residents. Good food served in hotel-style dining rooms with teas/coffee/squash and cake also available at all times. It's a pleasure to visit there, particularly as family and friends are always made welcome. The home also has an excellent relationship with the local GP surgery which provides reliable service to the residents. My husband is extremely happy there."

Sandra W
carehome.co.uk rating: 5.00 out of 5

"My husband has been at Hilton Park since March 2023. Whenever I have had any issues regarding my husband's care they have been dealt with immediately. On occasions, I have had to raise the same issues but again these have been addressed. Most of the carers seem to enjoy their role and as a result their standards of care are high quality."

Karen O
carehome.co.uk rating: 3.75 out of 5

"My husband has been at Hilton Park since March 2023. Whenever I have had any issues regarding my husband's care they have been dealt with immediately. On occasions, I have had to raise the same issues but again these have been addressed. Most of the carers seem to enjoy their role and as a result their standards of care are high quality."

Karen O
carehome.co.uk rating: 3.75 out of 5

"Mum was in Hilton Park for five weeks, following a fall and stay in hospital. She was well looked after, kept safe and encouraged to join activities. Her frailty and memory loss made life challenging for her. The staff were all very kind, caring and reassuring to her and us. Mum died in July, in her sleep - Barchester Hilton Park Care Home staff were helpful to the end."

K E
carehome.co.uk rating: 4.67 out of 5

"Mum was in Hilton Park for five weeks, following a fall and stay in hospital. She was well looked after, kept safe and encouraged to join activities. Her frailty and memory loss made life challenging for her. The staff were all very kind, caring and reassuring to her and us. Mum died in July, in her sleep - Barchester Hilton Park Care Home staff were helpful to the end."

K E
carehome.co.uk rating: 4.67 out of 5

"When a care home is run by a manager who really cares, the whole atmosphere of the time is different. Hilton Pak provides care based on individual needs, and residents are treated with respect and dignity. Unlike other homes, Hilton Park treats the family with friendliness and are always willing to help in any way they can."

Hayley F
carehome.co.uk rating: 4.58 out of 5

"Since moving to Hilton Park, dad is happier than at any time since the death of mum, over a year ago. Hilton Park Care Home staff have worked hard to make dad feel comfortable and the family welcome."

Lee S
carehome.co.uk rating: 4.75 out of 5

"Throughout the past year of the pandemic, the staff particularly from the office and entertainment teams have all done their best to facilitate visiting when this has been permitted. We are most grateful to you all, especially in these challenging times."

H P
carehome.co.uk rating: 4.67 out of 5

"From the outset, I was treated with nothing but courtesy and concern. The care home is very well run, very organised, well kept in all aspects by staff with my interest at heart."

D J
carehome.co.uk rating: 4.50 out of 5

"Thank you to all the staff for looking after my Nanny. She was very well looked after. I cannot thank you enough. You made my family very welcome, thanks for looking after us all on our visits."

Shani S
carehome.co.uk rating: 4.58 out of 5

"Friendly, caring and efficient staff, helpful to visitors and residents alike. Good communication skills. Provision of visiting suite, a caring, dignified and health aware addition and well thought out. This is helpful to residents and their family and friends. Peaceful countryside setting. Extremely well run."

Pam W
carehome.co.uk rating: 4.25 out of 5

"My experience has been positive. I have received kindness and care."

K M
carehome.co.uk rating: 4.58 out of 5

"A massive thank you to all the staff that gave such loving care and attention to my Mum until she passed away very peacefully at Barchester Hilton Park Care Home. The staff here looked after Mum with the best you could ever want and I do not believe she could have been in a better place. Thank you also for looking after me during my visits during this tough time in the world."

Nigel L
carehome.co.uk rating: 4.08 out of 5

"Staff are very conscientious and attentive t residents needs. The whole atmosphere is friendly, and residents are encouraged to think/behave as if it is their home, so there are very few rules."

F E
carehome.co.uk rating: 3.75 out of 5

"On my final release from hospital I was admitted to Hilton Park Care Home. Not knowing what to expect I am pleasantly surprised by the care and attention I received. This has developed in its intensity since. Unfortunately, the Covid epidemic has rather disrupted the general swing of things but I am still grateful for the care administered."

J W
carehome.co.uk rating: 4.73 out of 5

"My sister receives a high quality of care and kindness from the staff in her unit. Whenever I visited her I always found her to be well presented, well-fed, and warm. The staff always received me well and kept me clearly informed about any issues that my sister may have had. Her 'pocket money' was always managed accurately."

M R
carehome.co.uk rating: 4.58 out of 5

"Always a welcome smile. The gentle way carers were with my Mum (she passed away 3/3/20). Their kindness and love shown to her. Hilton Park always clean. The laundry staff managing to return residents' clothes to them, even when we missed naming the item. Pureed food and thickened drinks as per Mum's diet via the kitchen. Her stay lasted 30th May 2019 to 3rd March 2020, nine months, when her care was most needed and was certainly provided. Thanks to all at Hilton Park."

Ann G
carehome.co.uk rating: 4.83 out of 5

"My mother lived here for 10 months and I believe she couldn't have had better care anywhere else. There were plenty of hugs and hand-holding along with the practical care. She had to have a pureed diet and that was catered for at every meal. She was encouraged to go to the entertainment and activities that she was able to do. The staff seemed to have the same feelings as the family, when she was unwell and when she eventually died. We were given every support at that very sad time, hugs and sandwiches and tea, whilst we waited for the doctor and undertakers to arrive."

T F
carehome.co.uk rating: 4.75 out of 5

"My husband was here for 4 weeks as an interim patient following hospitalisation for a severe infection. I found the home very welcoming as a visitor and we both enjoyed the atmosphere of the home and grounds. We cannot give enough praise to the carers. They were consistently cheerful, helpful and responsive to his needs. He was always treated with dignity and became very fond of the team."

D L
carehome.co.uk rating: 4.36 out of 5

"The care staff and domiciliary staff are very hardworking and responsive, despite evident pressures on their time and resources. Our relative was treated with love and care by a core of very hard-working, loving staff. In her final months, was looked after very well despite often challenging behaviour."

P B
carehome.co.uk rating: 3.67 out of 5

"What a lovely home! Fantastic, kind and friendly staff; beautiful, clean and well-decorated building, in a lovely setting. My friend is so happy here, she tells us all repeatedly she doesn't want to go home, that she is happy, and that she is looked after 24/7. She was a fussy eater but loves the food and eats everything she is given. She is so happy here. I was so worried about her before she went in and I was often in tears about her. Bless you all for the kindness you are showing her. She praises you all the time. I can relax now, knowing she is somewhere receiving kindness, consideration and respect. Thank you so much for your care."

Ibbie H
carehome.co.uk rating: 4.17 out of 5

"Spent a wonderful week, made friends, staff are brilliant, nothing is too much trouble. Many thanks to all."

Jose C
carehome.co.uk rating: 5.00 out of 5

"Happy with the care my husband gets."

J W
carehome.co.uk rating: 4.92 out of 5

"My first impressions were mixed but then we have realised it turned out to be Ok."

S H
carehome.co.uk rating: 3.75 out of 5

"Thank you very much for the good care. It's been splendid! My second break here has been lovely."

Kathleen R
carehome.co.uk rating: 4.75 out of 5

"Mother was resident for 11 months until her death. Staff are excellent and take time to talk to residents' visitors. Food is excellent. Rooms are not overly large but adequate. Grounds and buildings are modern and kept in very good condition. I would highly recommend the Queens Unit where my mother was located. A big thank you to all the staff for making her stay a pleasant experience."

Christine O
carehome.co.uk rating: 4.75 out of 5

"No complaints whatsoever. Excellent!"

Sheila C
carehome.co.uk rating: 4.42 out of 5

"I've been here over a year and cannot grumble about anything. The staff are lovely and very kind."

Joy A
carehome.co.uk rating: 3.83 out of 5

"I am very pleased to be here. I am allowed to do what I like and I find all the staff kind, friendly and helpful."

C P
carehome.co.uk rating: 4.58 out of 5

"The care given to my wife was very caring, the staff were extremely obliging, the activities were very good, and the treatment of myself as a visitor (relative) was very good."

M B
carehome.co.uk rating: 4.42 out of 5

"Social/activity was not good as my auntie was unable to get out of bed. Nursing was very good particularly at the end of her life. Clothes were always clean but sometimes wearing other peoples clothes."

Maureen E
carehome.co.uk rating: 3.55 out of 5

"My room was extremely bright and very pleasant. Most of the carers were cheerful, kind and very helpful. I found the food the second week of my visit was near excellent."

Nora M
carehome.co.uk rating: 4.17 out of 5

"The staff are always welcoming, the home looks clean, warm and homely. Lovely large grounds surround the home and there is plenty of room to walk around inside and outside of the home. The chickens in the garden are a great source of discussion. Many thanks to all staff for their hard work done with a smile."

P S
carehome.co.uk rating: 4.92 out of 5

"Not much choice for food and limited alternatives if you had food intolerances. Shower didn't get fixed - plumbing problem after refurbishment, couldn't open the window as the paint had stuck it closed. Very pleasant setting and staff on the whole very helpful. We were only in Hilton Park for 2 weeks respite."

M S
carehome.co.uk rating: 3.08 out of 5

"Staff very caring and friendly."

P E
carehome.co.uk rating: 4.50 out of 5

"I am extremely satisfied with the care given over three years of my wife's care at Hilton Park. There is a feeling that those who stay here are treated with love and respect which makes them one of a large family."

David H
carehome.co.uk rating: 4.08 out of 5

"Both parents visited for two weeks respite and stayed for four. Both parents were very happy with all aspects of the home, and would visit again."

L R
carehome.co.uk rating: 5.00 out of 5

"My mother has been here for 2 years and her care is without fault. The home is clean and attractive, the food excellent and all the staff treat my mother with respect and kindness. There is nothing my brother and I can find to fault."

Jo H
carehome.co.uk rating: 4.92 out of 5

"My Mum was a resident at Hilton Park for over 2 years, I was very happy with the care she received and the staff were very good to her."

C C
carehome.co.uk rating: 4.58 out of 5

Useful Guides and Information

Care and Facilities

Care & Facilities

Our facilities are designed to the highest standards and the care we provide is delivered by passionate and highly-trained professionals.

Find out more about our care and facilities
activities

Activities & Events

Our activities programme is planned with individual tastes in mind, and residents always have the opportunity to try new and exciting things.

Find out more about our activities
Food and nutrition

Food & Nutrition

We offer a constantly evolving menu that caters to the tastes and dietary requirements of those we support.

Find out more about our food & nutrition

Your next steps to finding care

Our team are here to help you when you are ready to talk about the care and support you need. Please call our team to arrange a visit and come and take a look around our home.

Call our team

Call our team for more information about our care home and to arrange a visit. Phone lines are open Monday to Friday from 9am – 6pm and on Saturday from 9am-5pm.

Send a message

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Download a brochure

Download our brochure to find out more about life in our care home

Our fees and contract

We want to be as transparent as possible about how we charge for the different services we provide as well as what's included in our contract.

Care Home and Company Awards

Frequently Asked Questions

  • What types of care does Hilton Park Care Home offer?

    Hilton Park Care Home offers Nursing care, Respite / Short stay, Residential care.

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