Reviews for Hilton Park Care Home

"Outstanding care home, staff are very welcoming, the care they provide is of excellent standard. Activities are arranged for all residents regardless of their health. Everyone is treated equally. Pleasure to come and visit my family member and would highly recommend."

Sally W
carehome.co.uk rating: 5.00 out of 5

"Outstanding care home, staff are very welcoming, the care they provide is of excellent standard. Activities are arranged for all residents regardless of their health. Everyone is treated equally. Pleasure to come and visit my family member and would highly recommend."

Sally W
carehome.co.uk rating: 5.00 out of 5

"An exceptionally good care home with caring, friendly staff, a lot of whom have been working there a number of years. My husband receives the very best of attention and the care home provides a programme of weekly activities to stimulate and engage residents. Good food served in hotel-style dining rooms with teas/coffee/squash and cake also available at all times. It's a pleasure to visit there, particularly as family and friends are always made welcome. The home also has an excellent relationship with the local GP surgery which provides reliable service to the residents. My husband is extremely happy there."

Sandra W
carehome.co.uk rating: 5.00 out of 5

"An exceptionally good care home with caring, friendly staff, a lot of whom have been working there a number of years. My husband receives the very best of attention and the care home provides a programme of weekly activities to stimulate and engage residents. Good food served in hotel-style dining rooms with teas/coffee/squash and cake also available at all times. It's a pleasure to visit there, particularly as family and friends are always made welcome. The home also has an excellent relationship with the local GP surgery which provides reliable service to the residents. My husband is extremely happy there."

Sandra W
carehome.co.uk rating: 5.00 out of 5

"My husband has been at Hilton Park since March 2023. Whenever I have had any issues regarding my husband's care they have been dealt with immediately. On occasions, I have had to raise the same issues but again these have been addressed. Most of the carers seem to enjoy their role and as a result their standards of care are high quality."

Karen O
carehome.co.uk rating: 3.75 out of 5

"My husband has been at Hilton Park since March 2023. Whenever I have had any issues regarding my husband's care they have been dealt with immediately. On occasions, I have had to raise the same issues but again these have been addressed. Most of the carers seem to enjoy their role and as a result their standards of care are high quality."

Karen O
carehome.co.uk rating: 3.75 out of 5

"Mum was in Hilton Park for five weeks, following a fall and stay in hospital. She was well looked after, kept safe and encouraged to join activities. Her frailty and memory loss made life challenging for her. The staff were all very kind, caring and reassuring to her and us. Mum died in July, in her sleep - Barchester Hilton Park Care Home staff were helpful to the end."

K E
carehome.co.uk rating: 4.67 out of 5

"Mum was in Hilton Park for five weeks, following a fall and stay in hospital. She was well looked after, kept safe and encouraged to join activities. Her frailty and memory loss made life challenging for her. The staff were all very kind, caring and reassuring to her and us. Mum died in July, in her sleep - Barchester Hilton Park Care Home staff were helpful to the end."

K E
carehome.co.uk rating: 4.67 out of 5

"Throughout the past year of the pandemic, the staff particularly from the office and entertainment teams have all done their best to facilitate visiting when this has been permitted. We are most grateful to you all, especially in these challenging times."

H P
carehome.co.uk rating: 4.67 out of 5

"My uncle spent the last three weeks of his life at Hilton Park in Bottisham. He was moved from hospital to the home within 24 hours of my contact with the manager. He loved it from the first moment he moved there. The manager was efficient and caring and I found her very supportive initially and during his stay. The room he was allocated was wonderful, bright, clean every facility he needed plus it overlooked a beautiful garden. All the staff with out exception were excellent, very caring and understanding, kind and considerate in all ways. He was given all the medial treatment he required and was allowed to spend the last few weeks of his life with dignity fully supported and cared for by the staff around him. I shall always be grateful to them. I would highly recommend this home."

Anne C
carehome.co.uk rating: 4.92 out of 5

"From the outset, I was treated with nothing but courtesy and concern. The care home is very well run, very organised, well kept in all aspects by staff with my interest at heart."

D J
carehome.co.uk rating: 4.50 out of 5

"Thank you to all the staff for looking after my Nanny. She was very well looked after. I cannot thank you enough. You made my family very welcome, thanks for looking after us all on our visits."

Shani S
carehome.co.uk rating: 4.58 out of 5

"Friendly, caring and efficient staff, helpful to visitors and residents alike. Good communication skills. Provision of visiting suite, a caring, dignified and health aware addition and well thought out. This is helpful to residents and their family and friends. Peaceful countryside setting. Extremely well run."

Pam W
carehome.co.uk rating: 4.25 out of 5

"My experience has been positive. I have received kindness and care."

K M
carehome.co.uk rating: 4.58 out of 5

"A massive thank you to all the staff that gave such loving care and attention to my Mum until she passed away very peacefully at Barchester Hilton Park Care Home. The staff here looked after Mum with the best you could ever want and I do not believe she could have been in a better place. Thank you also for looking after me during my visits during this tough time in the world."

Nigel L
carehome.co.uk rating: 4.08 out of 5

"Staff are very conscientious and attentive t residents needs. The whole atmosphere is friendly, and residents are encouraged to think/behave as if it is their home, so there are very few rules."

F E
carehome.co.uk rating: 3.75 out of 5

"On my final release from hospital I was admitted to Hilton Park Care Home. Not knowing what to expect I am pleasantly surprised by the care and attention I received. This has developed in its intensity since. Unfortunately, the Covid epidemic has rather disrupted the general swing of things but I am still grateful for the care administered."

J W
carehome.co.uk rating: 4.73 out of 5

"My sister receives a high quality of care and kindness from the staff in her unit. Whenever I visited her I always found her to be well presented, well-fed, and warm. The staff always received me well and kept me clearly informed about any issues that my sister may have had. Her 'pocket money' was always managed accurately."

M R
carehome.co.uk rating: 4.58 out of 5

"Always a welcome smile. The gentle way carers were with my Mum (she passed away 3/3/20). Their kindness and love shown to her. Hilton Park always clean. The laundry staff managing to return residents' clothes to them, even when we missed naming the item. Pureed food and thickened drinks as per Mum's diet via the kitchen. Her stay lasted 30th May 2019 to 3rd March 2020, nine months, when her care was most needed and was certainly provided. Thanks to all at Hilton Park."

Ann G
carehome.co.uk rating: 4.83 out of 5

"My mother lived here for 10 months and I believe she couldn't have had better care anywhere else. There were plenty of hugs and hand-holding along with the practical care. She had to have a pureed diet and that was catered for at every meal. She was encouraged to go to the entertainment and activities that she was able to do. The staff seemed to have the same feelings as the family, when she was unwell and when she eventually died. We were given every support at that very sad time, hugs and sandwiches and tea, whilst we waited for the doctor and undertakers to arrive."

T F
carehome.co.uk rating: 4.75 out of 5

"My husband was here for 4 weeks as an interim patient following hospitalisation for a severe infection. I found the home very welcoming as a visitor and we both enjoyed the atmosphere of the home and grounds. We cannot give enough praise to the carers. They were consistently cheerful, helpful and responsive to his needs. He was always treated with dignity and became very fond of the team."

D L
carehome.co.uk rating: 4.36 out of 5

"The care staff and domiciliary staff are very hardworking and responsive, despite evident pressures on their time and resources. Our relative was treated with love and care by a core of very hard-working, loving staff. In her final months, was looked after very well despite often challenging behaviour."

P B
carehome.co.uk rating: 3.67 out of 5

"What a lovely home! Fantastic, kind and friendly staff; beautiful, clean and well-decorated building, in a lovely setting. My friend is so happy here, she tells us all repeatedly she doesn't want to go home, that she is happy, and that she is looked after 24/7. She was a fussy eater but loves the food and eats everything she is given. She is so happy here. I was so worried about her before she went in and I was often in tears about her. Bless you all for the kindness you are showing her. She praises you all the time. I can relax now, knowing she is somewhere receiving kindness, consideration and respect. Thank you so much for your care."

Ibbie H
carehome.co.uk rating: 4.17 out of 5

"Spent a wonderful week, made friends, staff are brilliant, nothing is too much trouble. Many thanks to all."

Jose C
carehome.co.uk rating: 5.00 out of 5

"Happy with the care my husband gets."

J W
carehome.co.uk rating: 4.92 out of 5

"My first impressions were mixed but then we have realised it turned out to be Ok."

S H
carehome.co.uk rating: 3.75 out of 5

"Thank you very much for the good care. It's been splendid! My second break here has been lovely."

Kathleen R
carehome.co.uk rating: 4.75 out of 5

"Mother was resident for 11 months until her death. Staff are excellent and take time to talk to residents' visitors. Food is excellent. Rooms are not overly large but adequate. Grounds and buildings are modern and kept in very good condition. I would highly recommend the Queens Unit where my mother was located. A big thank you to all the staff for making her stay a pleasant experience."

Christine O
carehome.co.uk rating: 4.75 out of 5

"No complaints whatsoever. Excellent!"

Sheila C
carehome.co.uk rating: 4.42 out of 5

"I've been here over a year and cannot grumble about anything. The staff are lovely and very kind."

Joy A
carehome.co.uk rating: 3.83 out of 5

"I am very pleased to be here. I am allowed to do what I like and I find all the staff kind, friendly and helpful."

C P
carehome.co.uk rating: 4.58 out of 5

"Every care and consideration was given to me and my family on their frequent visits. My two week stay enabled me to regain enough strength to return home again and this was due to the care and attention I received."

Thomas W
carehome.co.uk rating: 5.00 out of 5

"I have been here for 3 years. My time here has been happy. Nothing to complain about. Staff are all kind and helpful."

Sue A
carehome.co.uk rating: 4.00 out of 5

"The staff are always welcoming, the home looks clean, warm and homely. Lovely large grounds surround the home and there is plenty of room to walk around inside and outside of the home. The chickens in the garden are a great source of discussion. Many thanks to all staff for their hard work done with a smile."

P S
carehome.co.uk rating: 4.92 out of 5

"Mum was very settled from the day she arrived. Every effort was made to make her feel at home and very welcome. The staff were very caring and thoughtful, always very cheerful and went "The extra mile" for not just mum but us as a family, asking how we were and how dad was coping. They made a difficult time a better experience. Thank you to them all."

Wendy W
carehome.co.uk rating: 4.75 out of 5

"It was reported to us by the lady we had come to see that quite often her food is put down out of reach and when she asks the person bringing her food to move it nearer, their English is limited so all they can say is I'll bring a nurse! who doesn't come? My friend doesn't like to keep on ringing this is bad for care and health of people in your care."

Liz W
carehome.co.uk rating: 4.64 out of 5

"Both parents visited for two weeks respite and stayed for four. Both parents were very happy with all aspects of the home, and would visit again."

L R
carehome.co.uk rating: 5.00 out of 5

"Since moving to Hilton Park, dad is happier than at any time since the death of mum, over a year ago. Hilton Park Care Home staff have worked hard to make dad feel comfortable and the family welcome."

Lee S
carehome.co.uk rating: 4.75 out of 5

"My mother has been here for 2 years and her care is without fault. The home is clean and attractive, the food excellent and all the staff treat my mother with respect and kindness. There is nothing my brother and I can find to fault."

Jo H
carehome.co.uk rating: 4.92 out of 5

"I am extremely satisfied with the care given over three years of my wife's care at Hilton Park. There is a feeling that those who stay here are treated with love and respect which makes them one of a large family."

David H
carehome.co.uk rating: 4.08 out of 5

"My mother was resident at Hilton Park for more than four and a half years until her passing in December 2016. At the start of her stay, she was an active participant in everything on offer at the home and enjoyed the full range of activities. In the early days, she looked forward to every day and was fully supported by the excellent staff, facilities and organisation. Unfortunately, as time went on her personal health deteriorated and she found herself bed-bound for basically the last two years. With her deterioration, the care required from the staff obviously increased and we were very grateful for their professionalism and understanding. During the latter part of her stay, she was in need of constant attention with special medical and dietary needs. All aspects of these requirements were comprehensively covered right up to the end. There is no doubt in our minds that Hilton Park is a first class, well run care home and would receive our recommendation and endorsement to any friends or family if they needed any similar care. It is good to find an establishment that is not tarnished by the negative press often handed out to this type of service provider."

K W
carehome.co.uk rating: 4.67 out of 5

"My father has been cared for in Maple Ward/Oaklands for a little over a year. His day to day care is wonderful. Each of the carers and nurses provides professional care and unbelievable level of compassion and consideration for all residents, and great concern and support to relatives. This under very difficult circumstances and obvious understaffing problems. Management do their best, but I suspect their 'hands are tied' by achieving 'over-stretched' targets. The rooms, facilities and food are very good. Finally, I am personally very grateful to the 'front-line' staff for their tireless work and dedication - please consider the pressure you put them under."

Mark S
carehome.co.uk rating: 4.17 out of 5

"The care given to my wife was very caring, the staff were extremely obliging, the activities were very good, and the treatment of myself as a visitor (relative) was very good."

M B
carehome.co.uk rating: 4.42 out of 5

"Staff very caring and friendly."

P E
carehome.co.uk rating: 4.50 out of 5

"Not much choice for food and limited alternatives if you had food intolerances. Shower didn't get fixed - plumbing problem after refurbishment, couldn't open the window as the paint had stuck it closed. Very pleasant setting and staff on the whole very helpful. We were only in Hilton Park for 2 weeks respite."

M S
carehome.co.uk rating: 3.08 out of 5

"I have been very happy with my stay. Lovely staff that have been friends over the stays I have had here. Cleaners very good and obliging and very polite. No cause to complain at all."

Alice J
carehome.co.uk rating: 5.00 out of 5

"At this moment the carers are having to work very hard due to us feeling it is understaffed at this moment but they try very hard to make sure our needs are met."

E B
carehome.co.uk rating: 3.67 out of 5

"Mum had been in Trinity for the last five years and the care she received in her time here was excellent and she was well liked by all the staff."

Pauline C
carehome.co.uk rating: 4.25 out of 5

"Since my mother has been here she has been taken care of in all aspects. Although she is bed-ridden the staff cannot do enough for her and she is very happy here."

Doreen S
carehome.co.uk rating: 5.00 out of 5

"My husband is a resident at Hilton Park. He is being well looked after. As a former nurse, I have high standards and Hilton Park meets them. Not only physical care but also mental care."

Ann C
carehome.co.uk rating: 5.00 out of 5