Reviews for Hilton Park Care Home

"My mother-in-law really likes it here. The staff are very kind and really good at what they do. She enjoys the activities and she loves her big room, makes her feel at home. I have known my mother-in-law for 19 years and I have never seen her so happy. What a lovely care home. Keep up the good work."

Darren M
carehome.co.uk rating: 5.00 out of 5

"Friendly staff, very helpful - wnt to a lot of effort to find a working TV control. Seemed to care about the people they are looking after. Front of house staff member very helpful and informative."

L W
carehome.co.uk rating: 4.00 out of 5

"My husbands care was very good. A very comfortable bed, sitting room with patio doors to garden. Staff were very attentive and always pleasant and had time to talk to me and my family when visiting."

Lorna W
carehome.co.uk rating: 5.00 out of 5

"The home was pleasant and clean. The service was efficient. My wife was always in the right place at the right time and was moved gently and considerately. The food was well cooked. Only reservation - there wasn't always a change of pants or pads available so she had to pee in her pants which she dislikes tremendously. There was no opportunity to exercise when she went so her muscles were not as strong at the end and she had difficulty pulling herself up to get in the car. Five minutes a day pulling herself up, a bed rail would have helped her circulation."

J P
carehome.co.uk rating: 4.50 out of 5

"I cannot praise Hilton Park highly enough for the care and support they showed my brother from the day he arrived to the day he left. He was only a resident for less than a month, but in that time he fulfilled his desire to enjoy the company of others, embrace the nature he loved and find peace. The dedication and attentiveness of the carers and activities team were amazing. I was so impressed with the support and speed with which the staff enabled my brother to settle into his room and make it a pleasant, personal environment, arranging the transport of furniture, putting up pictures etc. My brother embraced all the activities offered, including fitness, singing and visits from outside entertainers including a company of miniature goats! He loved the garden and enjoyed the fresh air and the beautiful flowers. The staff took photos of my brother enjoying the variety of activities which they kindly sent me, photos I will now treasure forever. Hilton Park is a very special place."

Geoff W
carehome.co.uk rating: 4.58 out of 5

"A very kind and positive reception that was continued throughout my stay. The staff were all excellent and the management very helpful. Nothing was too much trouble and I would recommend it to my friends. Thank you."

C W
carehome.co.uk rating: 4.09 out of 5

"My partner has dementia and is also disabled and with macular degeneration. We feel very lucky to have been able to place her in Hilton Park. The facilities, canteen and staff are excellent, and nothing is too much trouble for them. The extra bonus is the closeness to where I live (only five miles), the lovely gardens and of course the very capable lady in reception!"

Robert M
carehome.co.uk rating: 4.42 out of 5

"Since our dad moved to Hilton Park, he has come on in leaps and bounds. His mobility has improved, and he is happy living life to the full. His spiritual health is nourished by the home's close links with the local Church. His mental health is much improved with stimulating activities. He especially loves the Banjo Man! The team are amazing, keeping the family updated, and when we visit, we are always made very welcome. The food is also of extremely high quality, and we can book to eat with Dad on special occasions. His birthday was celebrated in style! The Facebook page is regularly updated, and it is lovely to see Dad participating in various activities."

Teresa S
carehome.co.uk rating: 4.58 out of 5

"I would like to express my sincere gratitude and thanks to the community manager and the Team of Churchill Unit, for their outstanding kindness and professionalism, with regards to the palliative end-of-life care my mother received during her final weeks. Mum always appeared comfortable, pain-free and well hydrated during my visits. The team were always very welcoming and compassionate, not only with regard to the care Mum received but with the genuine support offered to myself and my daughters during our time of sadness and grief, leading up to Mums passing. Thank you all so very much X"

D R
carehome.co.uk rating: 3.83 out of 5

"The home is very friendly when you arrive there is always a nurse to talk to or management if I need to discuss my dad's needs or care. They always phone me once a month to update me on his condition."

M B
carehome.co.uk rating: 4.64 out of 5

"Dad seems really happy. Always looks clean. Content and comfortable. Today he was taken to the lovely hall for a music morning. Brilliant entertainer. In all everything is excellent, including the staff everyone is so friendly and helpful."

S M
carehome.co.uk rating: 5.00 out of 5

"Very good experience, mum well looked after, clean and tidy. Peace of mind for us that she is so well looked after by staff who seem to care about people."

Pauline D
carehome.co.uk rating: 4.64 out of 5

"My mum has been in Hilton Park Care Home since October 2019 and I have nothing but praise and love for everyone there. My mum is looked after so well and I feel completely at ease with the amazing care she receives. They go above and beyond to make sure her every need is looked after and keep us updated with any news of changes."

H R
carehome.co.uk rating: 4.55 out of 5

"My uncle loved being in Hilton Park Care Home and particularly loved all the events. The activities team is fantastic and very updated on social media which is very nice to see what's going on there. I found the staff helpful and polite, receptionist very accommodating. Thanks to the Hilton Park team for looking after my uncle so well."

James B
carehome.co.uk rating: 4.58 out of 5

"Hilton Park has proven to be way better than our expectations. The staff are truly wonderful at all levels, the facilities are superb and the whole place is spotlessly clean. The atmosphere is always welcoming and the care given is second to none. 10/10."

Stuart R
carehome.co.uk rating: 4.82 out of 5

"I came for a short stay, offering an opportunity for my daughter to be released from caring as she also cares for other relatives. I am grateful for the care here in pleasant surroundings and would commend the food here too."

Jennifer R
carehome.co.uk rating: 4.42 out of 5

"My mother was a resident of Barchester Hilton Park Care Home from October 2019 to her passing in August 2022. The care was outstanding. All staff, from nurses, carers, activity teams, entertainment, maintenance, laundry, hairdressing and chiropody, to admin and reception staff, were caring, considerate and supportive throughout Mum's time here. Mum suffered with vascular dementia and arthritis and was soon immobile. The staff ensured she was stimulated with activities and company, whether in a wheelchair or in her bedroom, such as visual displays on her ceiling or walls, animals in her room, such as goats, dogs, rabbits and sheep, as well as staff reading to her, doing her nails etc. Once in her tilt-in-space wheelchair (and when pandemic rules relaxed), she was able to engage with a greater variety of entertainment in the atriums, including musicians, magicians etc. The Easter and summer fetes were really enjoyable occasions for us all to enjoy together in the wonderful gardens. Fantastic, 10/10."

Sue N
carehome.co.uk rating: 4.92 out of 5

"Hilton Park was very welcoming and the care standard was very good from all staff and requests were attended to, though sometimes messages were slow. My only concerns were at weekends when there were only care staff on duty and I came and went seeing no management so the nursing staff were very stretched to accommodate this. We arrived on a Friday evening after a hospital procedure and the room was not fully prepared, no one to sign us in etc."

J E
carehome.co.uk rating: 4.36 out of 5

"I was very looked after, enjoyed the outlook. Walking within the premises was easy."

Inger E
carehome.co.uk rating: 4.33 out of 5

"My father was very fortunate to spend his last remaining years at Hilton Park Care Home. The facilities were always immaculate and Dad had a lovely room with an en suite and two external windows. The carers were very understanding of Dad's needs and clearly took the time to really get to know Dad, some little personal touches were very much appreciated by the family. The nursing staff were excellent and were always able to update us and relay any concerns we may have had. Not least also the management staff were excellent and dealt with all the necessary and sometimes sensitive issues extremely professionally at all times. I highly recommend Hilton Park."

Grant B
carehome.co.uk rating: 4.58 out of 5

"Hilton Park smashes through any preconceived ideas you might have about care homes. The accommodation is amazing, the food is superb. The level of care unquestionably, and the staff, oh my gosh, what can I say no words can really tell the story of how grateful I am with how they are looked after my father, and just how amazing each and every member of staff is. Thank you Hilton Park."

Mark N
carehome.co.uk rating: 5.00 out of 5

"All of the staff has been very friendly and approachable. I am a regular volunteer and from the past few months that I have been coming, I can definitely say that the staff (especially the activity team) has been very kind towards me and very accommodating towards all of the residents. They encourage them to take part in activities from bingo and muscle exercises to more tranquil ones, like tea and coffee in the lounge."

Emma C
carehome.co.uk rating: 4.58 out of 5

"My brother arrived at Hilton Park Care Home mental health unit with many complex physical and psychiatric needs. In just a few weeks he has improved immensely and now looks ten years younger. Thank you to all the staff for their patience, understanding and wonderful care and support of me too."

A J
carehome.co.uk rating: 5.00 out of 5

"Hilton Park is a great place to volunteer, everyone is lovely. I enjoy talking to the residents and they are always nice to me. The staff as-well are always there when I have a question or need help with something."

S C
carehome.co.uk rating: 4.42 out of 5

"My husband had been in Hilton Park for 3 years until his passing last week, during those years all the staff have been outstanding, kind, caring, smiling faces greeted us when visiting, nothing was too much trouble right up to the very end. My family will miss you all, as well as the entertainment we had great fun singing along or playing bingo. As a family words can’t express how we feel about you all, you went above and beyond your duty of care, from the bottom of our hearts. Thank you."

Margaret J
carehome.co.uk rating: 4.83 out of 5

"This is the first time we used a care home and we would have no problem returning if it becomes necessary. The overall experience was good and you certainly have dedicated staff."

Derek H
carehome.co.uk rating: 4.00 out of 5

"My mother has been here since November 2023 and I have found the staff to be very professional and caring. They do a very good job in what is an extremely difficult situation and my family and I are very happy with the care she is receiving. Her room is quite pleasant and the surrounding grounds are good for a nice walk for her to get out when the weather permits."

Peter B
carehome.co.uk rating: 3.92 out of 5

"I recently visited my stepmother who is a resident in King Suite. My husband and I were greeted warmly and professionally. Everywhere was spotlessly clean and there were no unpleasant odours. My stepmother was content and said she enjoyed being in the care home. Several members of staff chatted with us and we were particularly impressed with the variety of activities available, one having recently been a trip out for afternoon tea. The menu looks very good and suitable with a large choice and seems to be enjoyed by the residents. The offer of tea and coffee to visitors was much appreciated. Well done to all the staff."

Anita S
carehome.co.uk rating: 5.00 out of 5

"I visit my dad in the care home every week and each time, have always found the staff to be very friendly and helpful. There is always a smile. Any requests are followed up and resolved quickly and questions are answered promptly. The good care of my dad is obvious and he is clearly very happy and engaged by the staff and the variety and quantity of activities. Great place. Thank you."

D W
carehome.co.uk rating: 4.50 out of 5

"Mum has now been a resident of Barchester Hilton Park Care Home for just over five years. I am extremely pleased with the care given to her. The team there in Kings Unit, where mum is, are approachable and caring and some members of the team have been there a long time. I feel that I can talk constructively to them if I ever have any minor niggle and they will put my mind at rest. The manager at Hilton Park is also very welcoming and in my opinion, communicates promptly. They all do their best to do a good job. You can sense the welcoming atmosphere as soon as you arrive in reception. I would also like to give credit to the activities team. Although my mum wants to stay in her room nowadays, I can see the effort they put in to keep residents stimulated and their enthusiasm for what they do to entertain the residents is heartwarming."

J R
carehome.co.uk rating: 4.25 out of 5

"My mother has been a resident for a year and a half and I can't fault anything. The staff are caring, treat everyone with dignity and respect and make time for all residents. The activities are well-led and they have a range of activities to suit all residents' needs. It's a safe and secure home, the home is always clean, tidy and of a high standard."

Martin E
carehome.co.uk rating: 5.00 out of 5

"Dad was transferred from hospital to Barchester Hilton Park Care Home by the NHS for end-of-life care. For the three weeks he was at the home before passing away, we were impressed with the caring, friendly and helpful staff who gave Dad excellent care right up to the end and allowed his last weeks to be as comfortable and dignified as possible. The excellent meals and comfortable room were appreciated but really, it's the staff that makes the difference. We are so grateful that they gave us the reassurance that he was being well looked after in his final days."

David T
carehome.co.uk rating: 4.00 out of 5

"Outstanding care home, staff are very welcoming, the care they provide is of excellent standard. Activities are arranged for all residents regardless of their health. Everyone is treated equally. Pleasure to come and visit my family member and would highly recommend."

Sally W
carehome.co.uk rating: 5.00 out of 5

"An exceptionally good care home with caring, friendly staff, a lot of whom have been working there a number of years. My husband receives the very best of attention and the care home provides a programme of weekly activities to stimulate and engage residents. Good food served in hotel-style dining rooms with teas/coffee/squash and cake also available at all times. It's a pleasure to visit there, particularly as family and friends are always made welcome. The home also has an excellent relationship with the local GP surgery which provides reliable service to the residents. My husband is extremely happy there."

Sandra W
carehome.co.uk rating: 5.00 out of 5

"My husband has been at Hilton Park since March 2023. Whenever I have had any issues regarding my husband's care they have been dealt with immediately. On occasions, I have had to raise the same issues but again these have been addressed. Most of the carers seem to enjoy their role and as a result their standards of care are high quality."

Karen O
carehome.co.uk rating: 3.75 out of 5

"Mum was in Hilton Park for five weeks, following a fall and stay in hospital. She was well looked after, kept safe and encouraged to join activities. Her frailty and memory loss made life challenging for her. The staff were all very kind, caring and reassuring to her and us. Mum died in July, in her sleep - Barchester Hilton Park Care Home staff were helpful to the end."

K E
carehome.co.uk rating: 4.67 out of 5

"The highlight of Barchester Hilton Park Care Home, Churchill unit, is the staff. They are consistently helpful, very caring and without fail, good-humoured. The care is professional, thorough and offers good attention to detail. All meals are well-cooked, beautifully presented and given with appropriate practical support. A wide-ranging programme of activities is available, including some visits to places of interest nearby. Musical involvement is excellent. The standard of decoration and cleanliness is generally good and the grounds are well-kept. Hospitality is offered to everyone, showing that Barchester cares for people."

Anthony B
carehome.co.uk rating: 5.00 out of 5

"Staff at Barchester Hilton Park Care Home are always very welcoming and hospitable. They update me about any changes or concerns I have regarding my relative. If a situation occurs, the staff are very quick to notify me."

N L
carehome.co.uk rating: 4.33 out of 5

"The care given to my mum was just amazing. They treat her with dignity, nothing was too much. I cannot thank you all enough because the care given was out of this world. They made her feel comfortable and cheerful when she had her good days. It's like one big family unit, they welcome you with care and support. One amazing care home and anyone coming into it is really lucky to have such amazing staff, carers looking after them. Thank you so much for all you have done and what you are doing."

Anne C
carehome.co.uk rating: 5.00 out of 5

"My wife and I cannot praise Barchester Hilton Park Care Home enough for their care, compassion and support of my wife's late father whilst a resident. We feel he was part of a big, loving family and we have come to regard the staff, management and nurses as personal friends. our very grateful thanks to them all and for the warm welcome they always give us when we visit them, which we continue to do regularly."

Martin K
carehome.co.uk rating: 5.00 out of 5

"I have been a resident in this care home for the past three years. During this time, I have been treated with compassion, dignity, care and understanding. The staff at all levels take the time to help and listen. Activities are very active with something for everyone to enjoy. The kitchen works hard to please with special requests. Visitors find a pleasant experience to visit. In all a happy place."

Jacqueline W
carehome.co.uk rating: 4.83 out of 5

"As one of 3 daughters of one of your your longer standing residents and living in Austria, I have visited Hilton Park on several occasions and through social media I am able to witness the happiness and the joyful activities the residents are able to enjoy and participate in. Our only means of communication when I’m out of the country is a digital assistant and when the line is for some reason disconnected I mail the manager of Kings and within a short time we are reengaged. Your staff are so helpful and understanding to make these last golden years as happy for the residents as possible. Our mother was 95 in April and the party we had would have been a knees up for a much younger celebrant! A band, dancing, a massive cake by kind creation of your master chef, balloons and bags of fun and great vibes to set her on her way to the next happy goalpost! We‘re so fortunate in landing such a lovely, caring home where she feels so cocooned and comfortable in her twilight years!"

Karin R
carehome.co.uk rating: 4.50 out of 5

"My mother has been at Barchester Hilton Park Care Home for three years now, and though her dementia is progressing, she continues to be happy and settled in Kings Unit with staff who are kind and patient and who do their utmost to ensure she can enjoy her daily walk out and around the lovely garden. Her room is always tidy, and she is always well-presented with fresh, clean clothes in her favourite colours. The meals are very good, and she has maintained her weight and even gained some. Musical entertainment in the company of others is a highlight of each week, and simple Bingo with useful prizes sparks their innate competitiveness and gives a sense of achievement if they win. Every day, there is something to add “colour” to their day and companionship."

Monica S
carehome.co.uk rating: 4.58 out of 5

"My uncle has been staying in this home since February 2023. I am very pleased with the standards and duty care that my uncle receives. The staff and the environment are very nice. Everything about his needs are met. All staff are very good in every department. I would not want my uncle to be anywhere else. Thank you for your ongoing caring support."

Donna M
carehome.co.uk rating: 5.00 out of 5

"Lovely surroundings with very helpful and friendly staff for whom nothing is too much trouble to ensure a comfortable stay. The room quality is excellent, along with the facilities on offer make for a good feeling of care and security. The food was excellent, and the meticulous preparation by the staff before my elderly mother arrived is to be commended. My wife and I cannot thank Hilton Park Care Home for providing my mother with a fantastic respite stay and allowing us to enjoy our holiday trouble-free."

Robert L
carehome.co.uk rating: 4.58 out of 5

"My husband has been a resident of Hilton Park Care Home now for a number of years. During that time his health has deteriorated but the staff at the care home have continued to provide excellent nursing care. The care provided has been constantly adjusted to ensure that his needs are met and everyone with whom he comes into contact is professional, very kind and considerate towards him. I have also found that the activities staff try to encourage him to participate in activities when his health allows. The management are always approachable and willing to give time to resolve any problems which affect his well-being."

Diana S
carehome.co.uk rating: 4.42 out of 5

"The staff have been friendly and welcoming and having enjoyed all the facilities, I have enjoyed my stay here."

Raymond C
carehome.co.uk rating: 5.00 out of 5

"Friendly, efficient, welcoming staff."

Phoebe C
carehome.co.uk rating: 5.00 out of 5

"My dad has been staying in Queens at Hilton Park for the last month. I am extremely thankful to everyone who has been involved with the care for Dad whilst he has been there. I would like to add a special mention to the admin team who have always been very helpful and give that little bit extra to ease the worry of a relative being away from home. Thank you all, you are all stars."

Julie C
carehome.co.uk rating: 4.08 out of 5

"I think Barchester Hilton Park Care Home is a very caring place. My mother has thrived there. The staff are committed and caring. Activities are splendid. The grounds are beautiful. A suggestion would be for a marquee in the garden for summer events. Getting residents outside. Another suggestion would be to improve communication with families. Very good care home."

J D
carehome.co.uk rating: 4.33 out of 5