Reviews for Juniper House Care Home

"I can highly recommend this nursing home. My mum was only with them for a short time, but they took great care of her and of my father. The staff were caring and professional. They treated Mum with dignity, respect and great care in her final days. Thank you."

Jane G
carehome.co.uk rating: 4.58 out of 5

"All the staff we encounter on our visits to Barchester Juniper House Care Home to see our dear dad are very caring, supportive and friendly. The manager and nurses are always on hand to answer any questions we may have. Food looks delicious and the onsite cafe is very handy, especially as we do not live nearby."

J B
carehome.co.uk rating: 4.75 out of 5

"My mother came to Juniper House, to begin with for respite care. The care and support that we all received was outstanding. So much so that Mother once said she would never go into a care home and within a week does not want to return home. The move to Juniper House has given my mother a new lease of life and she is now joining in with social events, visiting the hairdresser and has a more positive outlook on her life which is evident to see when we visit."

Gary H
carehome.co.uk rating: 5.00 out of 5

"My mum moved into Juniper House last March. She has been made to feel extremely welcome and she settled into her new routine quickly. The staff are superb, always spending time to care for my mum's emotional and physical needs with the utmost care and compassion. Often under difficult circumstances when there are staff shortages and the staff are under pressure."

L S
carehome.co.uk rating: 4.50 out of 5

"Mum has been in the care home since the beginning of November 2022 and seems to have settled well. The care she receives is of a high quality in a clean and positive environment. I live abroad and always have complete feedback on the phone. Reception is welcoming and positive. Obviously, such a home is expensive and I feel strongly that this should not be a criteria for staying and that all elderly people in need should have financial support."

Andrew J
carehome.co.uk rating: 4.83 out of 5

"Booking in was fine. Staff friendly and helpful."

Marion P
carehome.co.uk rating: 3.82 out of 5

"My dad arrived at Juniper House after a very long stay in the hospital. We were greeted at Juniper House with a very warm welcome, the staff are all warm and friendly. My dad was made to feel comfortable and staff go out of their way to ensure all his needs are met. The design of the care home is super and the corridors have enabled my dad to move around with a frame and build up strength in his legs. He feels safe and secure in this environment. He can socialise with other patients at mealtimes. Juniper has helped create a home away from home. My dad has been allowed his digital piano in his room and his dog visits regularly. Members of the family visit every day and if we have any problems staff are always accommodating and keen to help."

Vanessa R
carehome.co.uk rating: 5.00 out of 5

"Where do I start? What an amazing team that looks after my nan. You all are incredible and trusting people that clearly have a true passion for your job. We want to thank each one of you for everything you have done."

T B
carehome.co.uk rating: 5.00 out of 5

"My mum was admitted to Juniper house in June this year after deterioration both physically and mentally. I have to say if I could give Juniper house and all its staff a 1000 Star review I would. I haven't seen my mum so happy and settled in years. She has improved so much physically and mentally, all down to the fantastic care from the staff, excellent food, activities and entertainment. The staff always make you feel welcome, and nothing is too much trouble. They treat Mum as an she is an extended part of their family, and Mum likes to think of the staff as members of her family too. Whenever I discuss Mum's care with her care team they always want to help and ensure requests are followed. Today a lady came to entertain all the residents, dressed in a Royal Air Force uniform, singing wartime songs. The residents were joining in singing and waving Union Jacks. I found it very moving to see Mum singing her heart out. From the bottom of my heart, I thank you all."

Melanie B
carehome.co.uk rating: 5.00 out of 5

"I visited my aunt this week at Barchester Juniper House in Brackley. This was the first time I had seen my aunt for some months, the last time during a hospital stay where she was not very well at all. I was delighted to find her back to her old self. She looked amazing and is happy and well cared for. The home is lovely and I know she is enjoying the relationships she has with both staff and residents. She is creative and so the art activities are a particular favourite. All the staff we met were charming. Many thanks to you all."

Alison M
carehome.co.uk rating: 4.58 out of 5

"When my wife entered Juniper House on the 17th of May 2022 she was depressed and anxious and worried about her surroundings and the reason why she was there. Over the past 5/6 weeks, I have seen her change through the care understanding and support everyone has given and shown to her and me. She is eating well now and enjoys her trips outside in the garden. The memory book was good for her and me, giving me the time to reflect and answer the questions (very therapeutic for me). Please just keep doing what you are doing thank you."

B H
carehome.co.uk rating: 4.92 out of 5

"My husband was transferred to Juniper House from hospital in May 2022. He seems much happier in a more homely setting. He is not the easiest resident to deal with as he constantly wanders around, but staff seem able to manage his behaviour. We, myself, his children and grandchildren, are able to visit him in an unrestricted way which is reassuring."

R M
carehome.co.uk rating: 4.00 out of 5

"Very good care taken. Would like to ensure dental and hairdressing services are regularly available."

Chris M
carehome.co.uk rating: 4.92 out of 5

"I always really enjoy my visit here. I am greeted warmly and made to feel welcome and it is so lovely to see how well looked after my mum is. She is really settled and treated so well and whilst it is always hard to leave and return home, I do so with the knowledge that she is safe, cared for and comfortable. Thanks for all you do for her."

P W
carehome.co.uk rating: 5.00 out of 5

"This was my first stay in a care home and I was pleasantly surprised. I enjoyed my stay very much."

M H
carehome.co.uk rating: 5.00 out of 5

"I cannot rate this care home and their staff highly enough, from top to bottom the staff are absolutely brilliant with great management, as well as the home, being purpose-built so a brilliant facility. In January this year, we had to make the difficult decision for my grandmother to go into a care home. Covid was rife and trying to find a home that could accommodate immediately was tricky. I spoke with Juniper House and they arranged for me to go and look around straight away. Two staff members left a great impression and albeit that it wasn't in the immediate area we wanted the home felt right. Within a few days, my Gran was in. The induction process was brilliant and we really couldn't have been made to feel more at ease if we had tried. The staff were, and are, excellent in making not only the resident feel safe and happy but also making sure the family are happy. This was initially temporary due to location, however, we could not imagine her being anywhere else now."

Sarah C
carehome.co.uk rating: 5.00 out of 5

"My and our family are all far happier now she is in this new care home in Brackley. Rooms and staff all very helpful, and rooms are very clean and tidy."

Julian B
carehome.co.uk rating: 5.00 out of 5

"Very well run, staff very friendly, made very welcome, garden area to go into lovely, my mum is very happy in there."

Andrew B
carehome.co.uk rating: 5.00 out of 5

"During Covid-19 restrictions, it was difficult to visit but now restrictions have been lifted we can visit more easily, not having to book online. Wearing masks is still mandatory. Lovely to use the coffee area and go out when the weather permits."

H C
carehome.co.uk rating: 4.42 out of 5

"The residents seem very well looked after, clean, and nicely dressed. The food choices look very appetising. It always smells so clean, and the attention to cleanliness is very good. The bedrooms are very nice with en-suite facilities staff are very caring."

A G
carehome.co.uk rating: 4.33 out of 5

"My dad has been at Juniper House for over three years now. His needs are quite complex, and Juniper House is doing a fantastic job of looking after him. There have been ups and downs over the years, and lots of management changes, but the staff "on the ground" have always been fantastic and gone above and beyond. The current management is also fantastic and has put in place a staffing structure, which means these wonderful staff can excel. I would absolutely recommend Juniper House to anyone looking for nursing or residential care. Lots of activities, good food and a really lovely environment delivered by excellent staff with very high standards, who really care."

M H
carehome.co.uk rating: 4.42 out of 5

"My mother ( and amputee) has been in Juniper for six years. Until the onset of Covid mum and the family were happy with the service she was receiving. It was friendly, efficient and had stable staffing, however, in the Covid era staffing became an issue. Staff came and went so did the manager. Care quality declined and so did staff morale. I became worried about the home and thus about mum and fees had increased her funds were starting to run low. Barchester had received over £370,000 for mums care. Fortunately, the latest manager is a very determined and caring person. In the few months, she has been the post he has got a grip on managing a tight ship and to my mind, Juniper House is now a different place, back to being the place it used to be. I am a happy relative again."

B L
carehome.co.uk rating: 4.33 out of 5

"My mother is receiving excellent care in Juniper House. The staff are thoughtful and respect her wishes. She is well looked after."

I I
carehome.co.uk rating: 5.00 out of 5

"My aunt was well cared for during her time in Juniper House. The staff kept me informed as her condition deteriorated and I was allowed to sit with her in the last few hours of her life, also the staff on duty at that time made my husband and I feel welcome and were kind and understanding."

J W
carehome.co.uk rating: 4.44 out of 5

"I wanted to write a review for anyone, who like myself are doing their research on Juniper House prior to placing their loved ones here. Rest assured, you will be making a great choice. Right from initial contact with the manager and her team have gone above and beyond. Both for my terminally ill mother, but also my family. We have been greeted with kindness and understanding, and after what has been a very difficult and upsetting time for us all. They are providing us all with comfort and support. My mum remarked yesterday on my visit, how they all talk to her like she is not silly. While it upsets me that she felt that under the hospital care previous. It's wonderful to know that in the time she has left with us, she feels understood and respected. I hope mum will remain as we move towards palliative care. Knowing that the manager and the team will be looking after her. Thank you so much."

Jacqueline O
carehome.co.uk rating: 5.00 out of 5

"I am amazed at the improvements I have seen in my grandmother since she has come to stay at Barchester Juniper House. Staff are genuinely concerned about her welfare at all times and she is being cared for very compassionately. I cannot thank the staff enough and it is a weight off our minds that she is now safe. Particular thanks to one member of staff, in particular, who seems to have an excellent rapport with her."

Rory M
carehome.co.uk rating: 5.00 out of 5

"Thank you so much for your kindness and consideration as you looked after my mum with such care and compassion in her final days. Her three years at Barchester Juniper House were as positive and comfortable as they could be due, in no small measure, to the professionalism, support and kindness of the team."

Rosalind B
carehome.co.uk rating: 4.58 out of 5

"My husband has been in Barchester Juniper House nearly two years with advanced dementia - unable to care or speak for himself. His care has been excellent - caring and respectful. I visit every day. The home is like home from home. Caring staff, homely atmosphere and thoughtfulness, even to myself. My nephew, from Australia, visited - he had hardly got through the door and was very impressed with the home and my husband's room and the friendliness of staff. I know my husband is in good hands. The meals are very good and most of the time, presented well. I have recommended the home to others. I am very happy with Juniper."

Judith S
carehome.co.uk rating: 4.67 out of 5

"Juniper house is an outstanding home in every aspect. Each and every member of staff is so kind, helpful, thoughtful and caring of all their residents. My mum feels safe, happy and is eating well. She needs extra nursing care and her nurses are so kind and attentive. As soon as you walk into the home there is a cosy, warm family atmosphere. Her room is bright with new furniture and a lovely outlook on the garden. With the help of carers she can shower each day safely. Mum enjoys all her meals, when living alone she hardly ate and had a poor appetite. I have observed the carers and all staff with other residents and they are treated with utmost kindness and respect. I am always made to feel welcome and I really like the happy atmosphere, there is plenty for mum to do if she wishes. Mum likes to spend time in the garden which is kept beautiful with bird feeders, flowers and a fish pond. I am truly thankful to the manager and her amazing team, Juniper Houser is wonderful."

Tracey H
carehome.co.uk rating: 5.00 out of 5

"The love and care at Barchester Juniper House has been wonderful. It has, very much, a family atmosphere and my mother has good relationships with many of the staff. My husband and I have felt very welcome too. My mother is well cared for and enjoys the activities and outings."

Ann A
carehome.co.uk rating: 4.42 out of 5

"All staff at Barchester Juniper House are very welcoming and it gives the home a lovely family feel. My aunt has settled in very well after having to leave her own home earlier this year. The care she receives is excellent; nothing is too much trouble for any of the staff and we are kept fully informed of any medical concerns. We would like to express our appreciation for the kindness and support shown."

C S
carehome.co.uk rating: 4.58 out of 5

"Barchester Juniper House is an outstanding home. My nan has been there for sixteen months now after only going in for two weeks rest, she absolutely loved it and wanted to make this her new home. All the staff are amazing, nothing is ever too much to ask from them. It's a very welcoming, clean and family feel to the home. Activities are always on and loads of different things for her to enjoy plus being taken out to local places. It's always lovely and clean when we visit and full of smiles from the staff. This definitely makes it easier to leave Nan in the best hands when we leave."

Shona A
carehome.co.uk rating: 5.00 out of 5

"The exercise class on Fridays has been a real tonic for my father and we would all like to express our appreciation to the activity leader who facilitates not only the physical but also the social interaction. Thank you!"

Sarah L
carehome.co.uk rating: 4.83 out of 5

"Mum has been in Juniper now for a little over a year. The staff are very welcoming, cheery and approachable. They will always help with any concerns and keep families well informed. The standard of care is very good and individual needs are addressed. There are plenty of activities for residents to enjoy if they wish to, but privacy is also respected. The grounds are beautifully kept and the communal areas and residents rooms are always very clean. The food is very good and residents are frequently consulted for their likes and dislikes. We would like Mum to be taken out into the garden a little more often but appreciate that this can be difficult due to varying demands on staff."

J E
carehome.co.uk rating: 4.58 out of 5

"The care of Mum at Juniper is excellent. Cannot fault the staff for the very high level of care that is provided. All staff are kind and compassionate. Her needs and care requirements have increased since she became a resident 3 years ago and this has been managed extremely well. Communication from the staff is also extremely good. Mum is happy and content. I highly recommend Juniper to others."

Felicity B
carehome.co.uk rating: 4.58 out of 5

"Juniper House have been outstanding since my mother move there 3 years ago. All nurses and carers are compassionate, loving and extremely supportive when needed. I simply can't say a bad word about Juniper!"

James M
carehome.co.uk rating: 5.00 out of 5

"Since my wife entered near two years ago. She has been very well treated with great friendliness and respect. The staff (all of them) keep me fully informed of happenings and medical conditions and if needed medical changes. I could not be happier with this placement."

Ian G
carehome.co.uk rating: 4.50 out of 5

"Dad came for respite and had a wonderful time. Fantastic food and entertainment and lovely staff. He's already said he'd like to go back."

Paula R
carehome.co.uk rating: 5.00 out of 5

"We chose Juniper House after visiting a large number of homes, we were impressed by the staff we met and chatted to, you could tell from how they spoke about the home that they cared about their jobs and more importantly, the people they cared for which is what we were looking for. They looked after my mother with such love that it put my mind at rest that we had made the right choice."

Claire M
carehome.co.uk rating: 5.00 out of 5

"The staff at Juniper House were particularly attentive when some of our family visited to celebrate my parent's 65th wedding anniversary. We were very impressed when the catering department provided a specially decorated cake, which, as well as looking amazing also tasted delicious! The staff are always friendly and helpful and made sure that this special occasion was enjoyed by us all."

J E
carehome.co.uk rating: 4.17 out of 5

"The most fantastic, purpose-built care home in the area, which is genuinely like a home from home. My husband receives the best care, which is so wonderful to see - this is from everyone, not just the amazing carers directly responsible for him but from the chefs, housekeeping, administration staff, and nurses and up to management level. The food is so good and there are always activities and outings being planned to stimulate and keep the residents active. I too am always made so welcome and spend lots of time with my husband each day - I really feel part of the family - and I cannot recommend Barchester Juniper House enough."

Pauline E
carehome.co.uk rating: 4.92 out of 5

"I selected Juniper House for my father based on the testament of two friends and a personal visit. The home is in a lovely setting and is beautifully landscaped and well-maintained, the central courtyard with the fountain being visible from all the rooms on that side of the building. The inside is well-designed, laid out and immaculately clean. I wanted to get my father out of the hospital and into nursing care. The manager pulled out all the stops to achieve this as quickly as possible. All the staff were welcoming, friendly, caring, kind and helpful; I knew they would take good care of my father. As it turned out he did not have much time left, so he didn't get to take part in any of the many fun and stimulating activities offered to residents. The staff went out of their way to make my father's short stay comfortable and dignified, I genuinely can't think of a single thing that could have been done better and will always be grateful for the way they treated him."

Oliver H
carehome.co.uk rating: 5.00 out of 5

"Mum has been very happy here. Enjoying all the activities etc. The staff are great, nothing is too much trouble."

H J
carehome.co.uk rating: 4.50 out of 5

"We looked at eight other new homes for our 92 and 93 year old parents. They have been in residence for three weeks so far, but we cannot fault the staff. Care, compassion and kindness all come to mind, but that doesn't begin to do justice to this exceptional care home! They really do go the extra mile to ensure that residents adapt to their new home. They are not just supported, cared for and loved, but it seems that everything possible is done to make them happy. The food is excellent and activities varied and all-inclusive. There is not a doubt that this home is absolutely perfect for our family. Thank you so much."

M C
carehome.co.uk rating: 4.75 out of 5

"I have nothing but positive things to say about Barchester Juniper House and the wonderful staff. My mother had always dreaded the moment she may need to move to a home but she is happy, safe and in a very caring and professional environment and if she is happy, I'm happy. I always feel that it's the staff that makes a business great. That is certainly the case here."

Mark W
carehome.co.uk rating: 5.00 out of 5

"The whole team of staff at Barchester Juniper House have provided an exemplary level of compassionate and professional care to my mother over the three years she was in there. It is with emphasis that Juniper House goes beyond care right up until my mother passed away. Forever grateful to everyone there."

P D
carehome.co.uk rating: 5.00 out of 5

"I visit this and other establishments as a therapy dog provider and find that the staff are respectful of the residents and are very caring. They know the needs of individuals and respond accordingly. The residents do give positive feedback to me whilst I am with them with the dog (have been to other places where adverse comments are made). Difficult to comment on some of the ratings, as no experience."

B W
carehome.co.uk rating: 4.60 out of 5

"Juniper House was able to provide a week's respite care at very short notice, which was a huge relief. My room was very pleasant, quiet and comfortable. The staff were all very caring and welcoming. The food was good on the whole and the menu was varied. I cannot comment on the activities programme as I did not take part in any, other than meeting the PAT dog, which was lovely."

Betty E
carehome.co.uk rating: 5.00 out of 5

"Great care from the manager and the team. Thank you. Appreciate all the help given from the healthcare assistants. Thanks also to the management."

D E
carehome.co.uk rating: 4.67 out of 5

"All staff are really helpful, caring and friendly. Nothing seems to be any trouble if you need their help. For the past few months the smell, especially upstairs, has a lot to be desired but have been informed it is being rectified as it was the carpets being urinated on. Pity it wasn't rectified sooner. Mum had wet the bed but it had not been seen to by the afternoon but was done when I asked. Mum also smelt of stale urine a few days later and I noted she was still wearing the same skirt as the day of the wet bed. There are crumbs under the cushion on the chair and bits of rubbish behind furniture. Laundry items although named go missing yet is often left with other residents. I feel overall the service is good but more staff are required and less agency staff would solve the problem."

D L
carehome.co.uk rating: 3.83 out of 5