Reviews for Kingsland House Care Home

"Considering what has happened over the last two years and I think the staff and management have done extremely well under the circumstances. Had a couple of things that needed sorting which was sorted. Overall very pleased."

D H
carehome.co.uk rating: 4.17 out of 5

"In general, the home is good, in the past the standard fluctuated very much, it has much improved. There still is a lack of consistency in the level of care. But in general, the staff are kind and my mother is taken care of. I think more could be done for my relative but all things seem to take time. Most staff are good. I feel my mother is safe here. Telephoning is an issue and friends and family give up ringing at the time, not enough staff. There is a cheery atmosphere which is good."

L C
carehome.co.uk rating: 3.58 out of 5

"Generally, staff go above and beyond to care for residents and make it feel like home. The activity coordinators are brilliant. Sometimes the care assistants lack attention to detail. My dad's new glasses were put in the wash by mistake and broke. Perhaps the pockets should be checked before removing them from the linen basket."

M S
carehome.co.uk rating: 4.00 out of 5

"I visit this home regularly. The management team are always friendly. I visited on an afternoon when there was a singer there and the residents loved it. The manager came down and danced with some of them which was a lovely sight. The staff are always happy and interact with the residents. The home is clean and inviting. I would recommend Kingsland from my experience as a visitor."

P S
carehome.co.uk rating: 5.00 out of 5

"From day one, the staff have been friendly, helpful and welcoming. The room is lovely and clean, and things were rearranged to cater for Mum's needs. Entertainment really y good and engaging for the residents, especially during the Jubilee celebration. Food always looks and smells delicious. Mum is always treated with respect and is always clean and tidy. Management is very approachable and helpful. Thank you to all staff."

M M
carehome.co.uk rating: 5.00 out of 5

"The staff are always friendly and helpful. The facilities are very good and activities are organised regularly for residents."

Janice N
carehome.co.uk rating: 4.08 out of 5

"Very good. Just brilliant. As a family, we are over the moon with the care, and the staff are always there for us."

Steven L
carehome.co.uk rating: 5.00 out of 5

"Light, airy, friendly care. My friend seems very happy."

J I
carehome.co.uk rating: 4.08 out of 5

"Surroundings are important to my Mother so the high standard of decor and the welcoming reception area with tea, coffee and cakes available was perfect for her. The range of activities on offer is very good and there is usually something that the resident, whatever their ability, can participate in. The staff are hard-working, caring and friendly, and although there has been a turnover in part due to Covid-19, I understand that the company has recruited. Going forward we have been told that each resident will be allocated a keyworker which will improve communication with relatives. Understandably, as with any care home, there have been a few issues along the way but the manager always has a listening ear and things are usually sorted quickly. Visiting during the pandemic has been enabled and welcomed wherever possible. I'm sure the residents are looking forward to spending time in the colourful gardens as the weather improves."

S D
carehome.co.uk rating: 3.92 out of 5

"I love being with other people and the food is very good. We are always doing happy activities. I have some nice friends here so I do not feel lonely."

K A
carehome.co.uk rating: 5.00 out of 5

"My dad spent a week in Kingsland House Care Home for respite care and both he and us were over the moon with the level of care he received. All staff members were so kind and thoughtful and nothing was too much trouble. I would definitely use them again if needed."

Ian B
carehome.co.uk rating: 4.17 out of 5

"Kingsland House has a warm, caring feeling, right across the home. Staff are friendly, smile all the time and build warm relationships with residents. They are keen to get to know each person as an individual, including likes/dislikes, and personal interests. The level of care is very good, and careful records are kept. Nursing staff and senior carers make time to talk to relatives and listen to any concerns. The single-story building eases any worries about the use of stairs. The home provides a light and bright environment, always well kept. Meals and snacks are generous and freshly made. There is a busy range of activities across the week, well planned to appeal to a variety of interests."

K L
carehome.co.uk rating: 5.00 out of 5

"There have been some small issues but once I had spoken to the manager it was always followed up and sorted. The staff are very caring. The home is very clean and well presented. It has a very friendly and warm atmosphere on arrival."

C G
carehome.co.uk rating: 4.08 out of 5

"We moved my dad here from another home, due to the fact that it is all on one floor, the corridors are wide and bright, the rooms look out onto gardens, the dining room has tables laid with white table cloths, knives and forks, the sitting rooms are pleasant, airy, well furnished, the bedrooms are nicely decorated and overall it is very reminiscent of a modern hotel. A few months after Dad moved in, he is putting on weight, seems healthy (he has serious dementia), likes his surroundings, enjoys the view of the flower bed outside his window, is living in a lovely home that does not leave me feeling guilty when I say goodbye. There is a bird table outside his window, but he is usually more interested in the pigeons and seagulls that sit on the chimney (looking for warmth we think, now that winter is approaching). Overall, I am very pleased that my Mum found this home for him as the staff are kind and considerate, enjoy his personality and treat him with respect."

James G
carehome.co.uk rating: 4.42 out of 5

"We were very apprehensive about Dad living in a care home. We visited many care/nursing homes leading up to Dad's move to Kingsland and none of the ones we had visited gave us any peace of mind about dad being looked after, cared for and made to feel part of a family. Kingsland had an immediately pleasing entrance and the staff were instantly warm and receptive. They listened to what we needed to know about how they could cater for dad's needs and told how they would meet our expectations. The home is very comfortable and furnished to a high standard. It does not look like an 'institution' but like a home. A very important element for us was that dad would be stimulated and involved in daily tasks or routines that improved his enjoyment of life whilst at Kingsland. The range of activities is very good and we are looking forward to times when greater outdoor activities will be possible. The food is also of a high standard and freshly cooked."

Silvia A
carehome.co.uk rating: 3.92 out of 5

"After losing my father in February 2021, and my mum sharing the same care home, I felt I needed to move her closer to where I live. My sister and I visited Kingsland House and felt immediately comfortable with the most warming of atmospheres. We knew immediately that this was the right decision for our mum. All the staff are like family towards mum and us when visiting, nothing is too much trouble. The manager has a well-established team who take amazing care of our mum and for this we are eternally grateful. I would highly recommend Kingsland House too anyone that is looking for a wonderful care home for their loved ones."

Stuart F
carehome.co.uk rating: 5.00 out of 5

"After recommendation Kingsland in Shoreham and visiting the home on two occasions prior to mum moving in, we were as a family, greeted, respected and above all, we just knew and that positive feeling mum would be cared for. After moving mum from a previous provider on 7th April, we are thrilled to see our mum eating well, joining in activities being cared for by the most amazing nurses and above all to see her thrive."

S F
carehome.co.uk rating: 5.00 out of 5

"My mum has been in Barchester Kingsland House Care Home now for over three years. The staff and care she gets cannot be faulted. Since the pandemic hit, they have continued with the highest level of professionalism and throughout last this year, have always put the needs of the residents first. I applaud their hard work and as we come out of lockdown, with all residents who can be vaccinated now having had their second jab, the future is just a little brighter for all staff and residents."

Ann Y
carehome.co.uk rating: 5.00 out of 5

"The staff at Kingsland House are fantastic always approachable, professional and friendly. We are more than happy with the care and attention my wife is receiving. I am now able to have a bedroom visit with her, and the inside of the home and her room are extremely clean and homely. Highly recommended."

Roger B
carehome.co.uk rating: 5.00 out of 5

"As a weekly visitor to this establishment, I have found your personnel have treated me well, especially the reception staff. You have provided an excellent visitors room during this difficult time. Car parking facilities are excellent, as well as your email updates."

David W
carehome.co.uk rating: 4.25 out of 5

"Every time I come to see Mum, greeted by nice staff. Very polite and caring. Beverages and cakes available to residents as well as guests. Cannot write a bad word."

Michael S
carehome.co.uk rating: 5.00 out of 5

"I can highly recommend this beautiful home. My mother has settled in very well. The manager and two staff members who are at front of house are so accommodating with whatever we ask for our mother. The whole team from carers, nurses, cleaners, kitchen, activities and maintenance men are absolutely amazing. Always greeted with a smile where ever you are in the home. You are all a credit working for Barchester Kingsland House Care Home."

Janet B
carehome.co.uk rating: 5.00 out of 5

"I cannot fault the care home."

Roy G
carehome.co.uk rating: 4.75 out of 5

"Lack of security where belongings in own room is concerned. Sometimes understaffed at night time, this causes anxiety for personal safety."

Evelyn B
carehome.co.uk rating: 3.83 out of 5

"Mum stayed at Barchester Kingsland House Care Home for two weeks in the summer so that our family could have a holiday together. She needed a nursing home due to having insulin. We found all members of staff kind, knowledgeable and couldn't do enough in settling Mum in as this was the first time she had been away from us. She joined in the daily activities that were varied and due to her enjoying this, I have been able to find different day centres that we will be starting soon. The food was plentiful, varied and nutritious and my auntie was able to have lunch with her sister a couple of times. I thoroughly recommend Kingsland House and have already booked Mum in again for over New Year."

Mel J
carehome.co.uk rating: 4.83 out of 5

"I highly rate this care home. The staff are brilliant, always willing to greet you with a warm reception, nothing is too much trouble. I feel at ease Mum is being looked after in pleasant surroundings."

David S
carehome.co.uk rating: 4.58 out of 5

"Very satisfactory. All boxes ticked. Staff welcoming and attentive. Mum seems to have enjoyed her stay and we will use Barchester Kingsland House Care Home again."

Cathy U
carehome.co.uk rating: 4.58 out of 5

"My father has been in the care of Barchester Kingsland House Care Home for the last four years. Recently, his Alzheimer's became worse and it was agreed that he be moved to the secure dementia unit. The manager has made this transition as comfortable as possible. She moved him to a newly decorated and carpeted room. The care my father has received has always been caring and friendly. The manager is a professional and approachable manager. A special shout out for the senior carer on the Adur Unit who has a special bond with Dad and always brings a smile to his face."

Paul S
carehome.co.uk rating: 4.75 out of 5

"Lovely home, very friendly and caring staff. Clean and comfortable rooms. My friend is very happy there and enjoying the family feel. Would definitely recommend."

K G
carehome.co.uk rating: 4.17 out of 5

"Really nice to see when we come to visit Dad we now get a choice of tea and coffee. Also, the bonus of cake or biscuits. They used to be cleared away before we arrived previously. Also, just wanted to say all staff in Memory Lane are just lovely. Many thanks"

D B
carehome.co.uk rating: 4.08 out of 5

"I’ve been very impressed with the care given to Mum since she has been in Kingsland House. It was a very difficult time when Mum first arrived, in many ways, but they acted professionally, efficiently and in a very caring manner. The staff are always very friendly and efficient and the visiting, within the COVID-19 rules, has always gone very smoothly. Mum seems very happy and healthy. Thank you Kingsland House."

Stephen F
carehome.co.uk rating: 5.00 out of 5

"I enjoyed loving care and understanding."

Gwen Q
carehome.co.uk rating: 4.83 out of 5

"My father entered Barchester Kingsland House Care Home in November 2023 following a stroke the previous August and a period in NHS hospitals. He was unable to walk and regretted losing his independence. Kingsland made him welcome and his room was light and sunny, although 'tight' for manoeuvring a hoist and wheelchair. We appreciated Kingsland redecorating part of the room and supplying an electric air mattress. Initially, Dad complained of delays between calling for assistance and it arriving but he slept and hallucinated a great deal and it was difficult to separate his imaginings from reality. Dad had limited control of his limbs and I believe, minor cuts and bruises resulting from this were dealt with properly by the staff. Both food and activities were of a good standard but as Dad declined, he could participate less and less in both. The admin staff, nurses and care assistants were all friendly and communicative, gave very supportive help to Dad and gave good feedback about Dad and how his care could be improved. Overall, my sister and I were very pleased with the care Dad received at Kingsland and would like to thank the staff involved. Dad died on 24th April 2024."

P M
carehome.co.uk rating: 4.00 out of 5

"I think the (current) management and care staff are fabulous. They go above and beyond their care of duty. The changes the current manager has implemented have made a huge positive impact on the home. I have nothing but thanks and admiration for the entire team at Barchester Kingsland House Care Home."

Sue B
carehome.co.uk rating: 3.92 out of 5

"My mum has been living at Kingsland House since September 2022. In that time there have been a lot of changes in managers and staff, which is why it's not a full five-star review. The new manager and all the staff there work hard to provide a positive environment. I asked my mum today what score she wanted to give so this is based on her feedback too. Positives - new manager is genuinely changing things so that residents are both happy and asked about what works for them. Any questions I ask are answered. The staff are friendly and helpful and my mum has settled in well. Feedback - it can feel difficult to find people sometimes to help with things, but I think this is true of any care home. We are happy and we can see that Mum is happy and has a good relationship with a lot of the staff there. It's also a friendly environment to visit and there are rooms there you can book for family gatherings."

Mo K
carehome.co.uk rating: 3.67 out of 5

"When it became clear mum needed to be in a care home we looked around for a place we felt confident she would feel looked after well and feel comfortable. Kingsland House ticked all the boxes. During mums stay I can honestly say I was very impressed with the quality of care and professionalism of all the staff. I am very grateful to you all for helping mum final few years be as comfortable and peaceful as possible."

I D
carehome.co.uk rating: 5.00 out of 5

"I always find the home warm and welcoming, and I am confident that my wife is in caring and capable hands."

Colin U
carehome.co.uk rating: 4.18 out of 5

"While I soon discovered that the staff were all efficient, kind and helpful, I found many puzzling deficiencies found only by chance that there are residents who are not deficient in mental attributes. Mixing with them would have made a very different experience. I would not choose to come again. On the plus side: Afternoon entertainment, beautiful gardens, availability of drinks and snacks etc. (If I could find where they were). Availability of reading material, picture books. On the downside: 1. Asked for a doctor when I developed a hacking cough. No medical found though I was told that one was 'coming' later, resorted to trickery to get a doctor. 2: Loss of clothing from the room, was told it had been sent to the laundry, never seen again. 3: Clean towel provided, disappeared unused ('gone to the laundry'). 4: Toilet not flushing adequately. 5: Liquid soap of poor quality and hard to access. 6: Bed hard-edged and difficult to rise from. 7: Left for home still with a hacking cough."

Connie T
carehome.co.uk rating: 3.83 out of 5

"The care home was under new management when Dad moved in seven months ago. I have to say that a majority of staff are all helpful, kind and considerate. Dad seems to have settled more now, and the activities and personal-centred approach from the activities coordinator couldn't be better. Management, admin and nurses, especially, are very approachable. I feel the cleaning could be improved, but apart from that, I am pleased with Dad's care at present."

Emma P
carehome.co.uk rating: 4.08 out of 5

"We were extremely worried about my father going into a care home when my mother was unable to continue to look after my father at home. He settled in very quickly and has found the staff extremely helpful and caring. Thank you. We are finding the payments very expensive but believe them to be largely in line with other similar nursing homes."

A J
carehome.co.uk rating: 4.00 out of 5

"Your kind and prompt action and guidance provided a quiet, calm, efficient, and caring space for my uncle to be moved to and for he and I to spend our few last days together so that he could die in peace with minimum fuss and disruption. I cannot thank you enough for taking us BOTH into your care when all other powers that be refused to acknowledge he was dying or listen to my pleas for help."

J B
carehome.co.uk rating: 5.00 out of 5

"This care home is of a very high standard, with warm and friendly staff. It gave the reassurance that our Mum was warm and safe in her latter years."

Kevin G
carehome.co.uk rating: 4.42 out of 5

"This a purpose built care home with good, modern accommodation and facilities. Standards are high, provided by a hard working, willing and most of all , caring staff, who always seem to go about their work with a cheerful demeanor, interacting pleasantly with the residents. All this despite pressure on staffing levels."

Lucy B
carehome.co.uk rating: 4.33 out of 5

"My mother is happy and safe. I'm concerned about the number of managers Kingsland has had since she became a resident, also the amount of agency staff. There seems to be a core of carers that understand how to address and care for people with dementia, others could do with some training."

A S
carehome.co.uk rating: 3.75 out of 5

"Caring and attentive staff, good facilities, good nutrition."

S G
carehome.co.uk rating: 4.42 out of 5

"Since the new manager has taken over the home it is so much better. The manager and her team really care about the residents and take the time to speak to relatives. My grandmother is happy and well cared for."

J B
carehome.co.uk rating: 4.17 out of 5

"I very much appreciate the wonderful care and support given by the staff. There is always someone available to speak to me about my husbands care and well being. The home is always clean and welcoming and the food is very good. We were able to celebrate my husbands birthday there and the staff were so helpful in making this a happy occasion."

Jill K
carehome.co.uk rating: 5.00 out of 5

"My Mum sadly passed away recently at Kingsland House after 4 happy years of living there. I cannot emphasise too much how grateful I am for the wonderful care she received. Her independence was always respected and yet she was always kept safe as she slowly needed more help. There were some management problems in that time but Mum was shielded from any problems by the caring staff. At the end of her life, the care for her comfort was at the forefront and I was supported throughout that sad time. I can only say that I highly recommend Kingsland as a caring home from home."

Ann H
carehome.co.uk rating: 4.75 out of 5

"We were very happy with the home and the staff. We have no complaints."

Kim T
carehome.co.uk rating: 4.33 out of 5

"My father was in Barchester Kingsland House Care Home and was treated with a lot of respect at the end of his life. The care was attentive and appropriate to his needs. The food was good with good variation. The room was clean and tidy and his medical treatment was excellent."

Roy S
carehome.co.uk rating: 4.58 out of 5