Reviews for Laurel Bank Care Home

"I came to the Coronation party with my 3 children. Everyone had made a real effort with decorations, amazing food and a party atmosphere. The coronation quiche was even there and I was surprised to find it was beautiful, as on paper it didn't sound like my cup of tea but maybe it was the skills of the chef that made it good! The care shown to the residents making sure they all had fun and were fed and watered was exceptional."

Rebecca H
carehome.co.uk rating: 5.00 out of 5

"My husband and I had a really good time, but my poor husband did not feel very well so we left a bit early, but it was really good."

V F
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has now been in the home for over 3 months and in this time I have found the staff helpful and supportive. I have no complaints at all. There have been activities which were well organised and attended."

G P
carehome.co.uk rating: 4.08 out of 5

"Since my mother came into the home in May this year she has been very well cared for. The staff are very friendly and helpful. We have been very happy with the care provided."

J P
carehome.co.uk rating: 4.42 out of 5

"My mum has been at Laurel Bank for over a year. The staff are extremely caring, showing kindness to the residents and their families. I know that my Mum is very content and is in the safest hands. The staff contact me when they have concerns (which has been only occasionally) to ensure that I am informed. I have no hesitation in recommending Laurel Bank as a first class care home."

C K
carehome.co.uk rating: 4.25 out of 5

"Friendly and caring. Wouldn't fault the home and staff. Glad I chose Barchester Laurel Bank Care Home for my father's end-of-life care."

Wendy S
carehome.co.uk rating: 5.00 out of 5

"I'm happy with the home and care."

K B
carehome.co.uk rating: 3.92 out of 5

"My mother has been very well cared for even though sometimes she can be difficult. All the staff are really pleasant and helpful."

Judith C
carehome.co.uk rating: 4.25 out of 5

"My husband has been taken into the hospital on December 22nd therefore Christmas day was a mixed experience. Throughout the day all staff were caring and jolly being mindful of the situation. The food was excellent and the gifts generous. Despite the circumstances, I had an enjoyable day with caring company."

Eleanor H
carehome.co.uk rating: 4.67 out of 5

"My very reluctant mum came to stay at Laurel Bank Care Home for respite recently. She settled in far more easily than we would have imagined she would. This is down to the amazingly supportive team caring for her. It was a pleasure to visit her and see her so comfortable in mind and body. We were made to feel welcome which also enhanced our experience. Thank you."

C M
carehome.co.uk rating: 4.75 out of 5

"Christmas was very enjoyable-lots of good food and a good atmosphere. Meals were very good and being able to watch the King's speech was excellent. It was nice seeing Father Christmas with such a seemingly neverending stream of presents. Thank you so much."

P W
carehome.co.uk rating: 4.50 out of 5

"I have had respite care and visited friends in care homes. So when I sought care here to cover what I knew would be a stressful period, I was aware of the pros and cons, and my choice of Laurel Bank has proved to be a wise one. Congratulations to the whole team."

Jean E
carehome.co.uk rating: 4.83 out of 5

"Staff are always considerate and caring and genuinely do care about the residents in the home. Our mum is well looked after and feels safe at Laurel Bank Care Home."

Christine W
carehome.co.uk rating: 5.00 out of 5

"Absolutely love living here. The staff are very caring, and always here to help."

Karen S
carehome.co.uk rating: 4.82 out of 5

"When my wife died it was at that time we wanted me to stay at Laurel Bank. Everyone has been very supportive."

W W
carehome.co.uk rating: 4.75 out of 5

"What a beautiful day we were given by the staff at Laurel Bank for Christmas Day. Our family were treated to a great Christmas dinner with turkey and all the trimmings plus a choice of wine. We all enjoyed ourselves and my mother-in-law was enjoying our company in the lounge with the large television showing 'White Christmas'. Three cheers for the staff at Laurel Bank."

Stephen M
carehome.co.uk rating: 5.00 out of 5

"My nanna came into the home on end-of-life care but has now been here for over a year and has thrived in the care she has received. Lovely caring staff and high-quality nutritious food have made a huge difference to her well-being. Communication with family could be improved i.e. Care plan and general issues in the home e.g Covid cases."

L C
carehome.co.uk rating: 4.82 out of 5

"Very friendly and welcoming with professional entertainment and social activities arranged for residents. Friendly staff on hand at all times. Very good leader."

Joseph F
carehome.co.uk rating: 4.27 out of 5

"The care that my mother receives and my personal dealings, I always find it more satisfactory."

P R
carehome.co.uk rating: 4.25 out of 5

"My sister has been in Laurel Bank for 22 years and she is very happy and we are very happy."

John P
carehome.co.uk rating: 4.75 out of 5

"The care they give to everyone is very good and very nice people would not wish for better. My aunty has come on so well since she came to this care home."

Bridget H
carehome.co.uk rating: 5.00 out of 5

"Following a period of time, my uncle needed respite care. Laurel Bank Care Home was able to accept him immediately upon discharge from the hospital. All staff are pleasant, helpful and understanding of my uncle's needs."

Lesley H
carehome.co.uk rating: 4.58 out of 5

"All the staff are extremely caring, helpful and dedicated. Although the Christmas celebrations were cut back due to covid everyone was really lovely and attentive. I also attended Valentine's Day celebrations. This was so enjoyable and the room was decorated fantastically well. I was really impressed with everything - every detail had been thought through. All the residents were treated with respect, which showed that they were all cared for as individuals. Every time I go to visit everyone is very welcoming and happy. A lovely place."

K S
carehome.co.uk rating: 5.00 out of 5

"My mum came in for end-of-life care in January. The staff have all been amazing, so caring, kind and compassionate. They have been very gentle with Mum and made her as comfortable as possible at the end of her life. They took very good care of us, especially when we needed to be with Mum around the clock. They have always been very honest with us regarding Mum's condition. We are so glad we chose Laurel Bank."

Sue C
carehome.co.uk rating: 5.00 out of 5

"The staff are wonderful. Without exception, everyone is very helpful, kind and friendly."

Greg H
carehome.co.uk rating: 4.75 out of 5

"Seems homely and comfortable, the staff are extremely helpful and nothing is too much trouble."

F L
carehome.co.uk rating: 4.33 out of 5

"I have enjoyed most of the activities and all of the staff's company."

Sheila E
carehome.co.uk rating: 4.75 out of 5

"Mum came to Laurel Bank in July 2023, and since she came, has been welcomed by all staff and fully included. Mum coming into a home was a huge wrench for us all, but she has fully embraced life here. In October, Mum celebrated her 90th birthday, and the staff/management went above and beyond to ensure she had a lovely day and we could celebrate it with her as a family. Thank you all."

Lisa B
carehome.co.uk rating: 4.83 out of 5

"The home has such a wonderful, homely and caring feel as soon as you walk in the building. The care and kindness shown in so many ways, from reception area, laundry, kitchen and care/nursing staff, they all work so hard to ensure that residents are as happy, content and looked after as can be. Thank you all sincerely."

M B
carehome.co.uk rating: 5.00 out of 5

"Our mum's care at Barchester Laurel Bank Care Home was outstanding, she was treated with respect, such amazing care, understanding and real friendship. Every time I visited which was most days when I was in Lancaster, there was such a happy vibe, the staff are second to none and went out of their way to make Mum's life happy, she always had a good laugh and funny stories to tell. Mum's food was excellent and was given many options if she was not feeling like eating from the menu. I cannot thank the amazing staff at Laural Bank enough. You are a credit to Barchester. Thank you from the bottom of my heart."

Anne K
carehome.co.uk rating: 5.00 out of 5

"Mum is making very good progress at Barchester Laurel Bank Care Home, both medically and mentally. The recent trips out to a cafe and the park were very much enjoyed by her, the encouragement by the activities coordinator has been particularly outstanding. Mum is also able now to take most of her meals in the dining room and is enjoying the company."

C W
carehome.co.uk rating: 3.67 out of 5

"Everything is good for my sister. Well looked after and lovely staff."

Irene E
carehome.co.uk rating: 4.08 out of 5

"Word-of-mouth recommendation caused me to choose Barchester Laurel Bank Care Home for two week's respite care. Warmly welcome - all staff are loving and caring. Room is spacious, decor tasteful, surroundings quiet and restful. Dining room is light and airy, spotless, white damask tablecloths and napkins. Lounge and quiet lounge - chairs and settees arranged randomly - not in long lines or circles with everyone staring at each other. Decorations throughout immaculate. Food always hot, plates hot and well presented. Even after a short stay, I am impressed and overall, I know this home is well-run and the word I would use to describe it is outstanding! I could write more."

Faith D
carehome.co.uk rating: 4.83 out of 5

"Does virtually anything very well - most are excellent. Most staff are excellent and in all the standards are very good. Cannot fault it in any category."

D O
carehome.co.uk rating: 4.75 out of 5

"Barchester Laurel Bank Care Home looked after my auntie, the care and compassion they showed her from the day she arrived until God called her home. They are angels in disguise, there will be a reward in heaven, our family will never be able to thank you for the love you showed our auntie and all her family."

Mary H
carehome.co.uk rating: 5.00 out of 5

"I cannot speak highly enough of the team at Barchester Laurel Bank Care Home and the care they showed my mum (and also support for me) in the 8 weeks she spent with them. Despite her speech problems, the staff built good relationships with her. She really enjoyed all the food which was tasty and varied and served beautifully on white tabelcloths in the dining room where a huge effort was made to make this social time. There were activities everyday, several lounges plus the garden so residents had a choice of places to sit. The nurses, in liason with GPs, and palliative team made sure that Mum had excellent medical care. At the start of her stay, we had 1 small concern and this was dealt with immediately. I will forever be grateful for the quality of life at the end of her life that Laurel Bank provided."

Dawn H
carehome.co.uk rating: 4.50 out of 5

"We have been more than pleased with the care and attention paid to our son, also, the wonderful staff and also the attention to ourselves by the staff re. providing coffee. So thank you to all staff. Carry on with the good work."

Joeseph H
carehome.co.uk rating: 5.00 out of 5

"An excellent residential home for the elderly."

S T
carehome.co.uk rating: 4.75 out of 5

"Staff are friendly and attentive. Helpful and nothing appears too much trouble. Everywhere is clean and well cared for. Communal areas are homely."

Angie B
carehome.co.uk rating: 5.00 out of 5

"Initially, Mum came in for respite and initially wouldn't leave the room but gradually, over the month Mum stayed, mixed with others and engaged and now wants to stay. Mum loves the interaction she has throughout the day with both fellow residents and all grades of staff. Mum is also starting to engage with activities which are at Barchester Laurel Bank Care Home. Mum's mental health and socialisation have improved vastly."

Judith S
carehome.co.uk rating: 4.83 out of 5

"Attended the wedding event, I was astonished at the whole amount of effort, the residents were in their best clothing, all the ladies wearing fascinators, and the staff were all on hand for all needs, I have never seen such a happier event. Very well done to all at Laurel Bank."

D D
carehome.co.uk rating: 4.92 out of 5

"Such a lovely day, the welcoming party was put together for the residents and family for the King's Coronation and amazing food and drink were provided and the tombola which the children loved! The staff all really went above and beyond from their outfits to their friendliness, nothing was too much for them and they really made the celebration. Myself, my family and my great auntie thoroughly enjoyed the occasion and are very thankful to all involved in organising."

Laura D
carehome.co.uk rating: 5.00 out of 5

"I went to the Coronation party at Laurel Bank, the staff, as usual, had done a wonderful job and the home looked amazing. The Coronation quiche tasted really good and the whole party went with a swing thanks to the likeable band. Thanks to everyone involved, they went over and above!"

Linda S
carehome.co.uk rating: 5.00 out of 5

"My mother was discharged from the hospital into the care of Laurek Bank earlier this year and we all could not be more appreciative and grateful for the care and attention she has received. Every single member of staff is welcoming, helpful and professional. As I live overseas and am unable to visit regularly, it is important for me to walk away completely reassured that Mum is in the best hands and is safe and secure. Thank you."

Susan M
carehome.co.uk rating: 5.00 out of 5

"Achieved its objectives! - change of scenery and respite for my wife. Easier for me to deal with than my first visit last year as I knew what to expect! (found t.v screen rather small!)"

R B
carehome.co.uk rating: 4.33 out of 5

"Staff are very helpful and nothing is too much trouble for them. Residents are treated with dignity and respect and the activity coordinators involve residents in all kinds of enjoyable activities. The staff are friendly and Laurel Bank feels like a very welcoming place to visit and be cared for."

A V
carehome.co.uk rating: 5.00 out of 5

"All the staff are warm, friendly and with a ready smile. They take pride in their home and provide high standards in all they do; from the quality of food and care, to the outstanding activities."

Clare R
carehome.co.uk rating: 5.00 out of 5

"Since my uncle moved into Barchester Laurel Bank Care Home, he has been shown nothing but excellent service and care. All the staff go above and beyond for him. Also they, family, friends and visitors. They make us feel extremely welcome and relaxed that he's in great hands. the food is excellent and the home is spotless. You should be very proud."

Susan V
carehome.co.uk rating: 4.92 out of 5

"Mum has been here since August 2023 and was in poor health and anxious. Since the move here, she has slowly got better and has lost her anxiety. She enjoys every aspect of her care provided at Barchester Laurel Bank Care Home. They organised a wonderful 90th birthday celebration which she thoroughly enjoyed with her family and friends with her fellow residents."

John B
carehome.co.uk rating: 5.00 out of 5

"All the staff are excellent, very friendly and so caring. Nothing is too much for them."

Janet B
carehome.co.uk rating: 5.00 out of 5