Reviews for Laurel Bank Care Home

"Mum is making very good progress at Barchester Laurel Bank Care Home, both medically and mentally. The recent trips out to a cafe and the park were very much enjoyed by her, the encouragement by the activities coordinator has been particularly outstanding. Mum is also able now to take most of her meals in the dining room and is enjoying the company."

C W
carehome.co.uk rating: 3.67 out of 5

"Mum is making very good progress at Barchester Laurel Bank Care Home, both medically and mentally. The recent trips out to a cafe and the park were very much enjoyed by her, the encouragement by the activities coordinator has been particularly outstanding. Mum is also able now to take most of her meals in the dining room and is enjoying the company."

C W
carehome.co.uk rating: 3.67 out of 5

"Word-of-mouth recommendation caused me to choose Barchester Laurel Bank Care Home for two week's respite care. Warmly welcome - all staff are loving and caring. Room is spacious, decor tasteful, surroundings quiet and restful. Dining room is light and airy, spotless, white damask tablecloths and napkins. Lounge and quiet lounge - chairs and settees arranged randomly - not in long lines or circles with everyone staring at each other. Decorations throughout immaculate. Food always hot, plates hot and well presented. Even after a short stay, I am impressed and overall, I know this home is well-run and the word I would use to describe it is outstanding! I could write more."

Faith D
carehome.co.uk rating: 4.83 out of 5

"Does virtually anything very well - most are excellent. Most staff are excellent and in all the standards are very good. Cannot fault it in any category."

D O
carehome.co.uk rating: 4.75 out of 5

"Barchester Laurel Bank Care Home looked after my auntie, the care and compassion they showed her from the day she arrived until God called her home. They are angels in disguise, there will be a reward in heaven, our family will never be able to thank you for the love you showed our auntie and all her family."

Mary H
carehome.co.uk rating: 5.00 out of 5

"Word-of-mouth recommendation caused me to choose Barchester Laurel Bank Care Home for two week's respite care. Warmly welcome - all staff are loving and caring. Room is spacious, decor tasteful, surroundings quiet and restful. Dining room is light and airy, spotless, white damask tablecloths and napkins. Lounge and quiet lounge - chairs and settees arranged randomly - not in long lines or circles with everyone staring at each other. Decorations throughout immaculate. Food always hot, plates hot and well presented. Even after a short stay, I am impressed and overall, I know this home is well-run and the word I would use to describe it is outstanding! I could write more."

Faith D
carehome.co.uk rating: 4.83 out of 5

"Does virtually anything very well - most are excellent. Most staff are excellent and in all the standards are very good. Cannot fault it in any category."

D O
carehome.co.uk rating: 4.75 out of 5

"Barchester Laurel Bank Care Home looked after my auntie, the care and compassion they showed her from the day she arrived until God called her home. They are angels in disguise, there will be a reward in heaven, our family will never be able to thank you for the love you showed our auntie and all her family."

Mary H
carehome.co.uk rating: 5.00 out of 5

"I cannot speak highly enough of the team at Barchester Laurel Bank Care Home and the care they showed my mum (and also support for me) in the 8 weeks she spent with them. Despite her speech problems, the staff built good relationships with her. She really enjoyed all the food which was tasty and varied and served beautifully on white tabelcloths in the dining room where a huge effort was made to make this social time. There were activities everyday, several lounges plus the garden so residents had a choice of places to sit. The nurses, in liason with GPs, and palliative team made sure that Mum had excellent medical care. At the start of her stay, we had 1 small concern and this was dealt with immediately. I will forever be grateful for the quality of life at the end of her life that Laurel Bank provided."

Dawn H
carehome.co.uk rating: 4.50 out of 5

"I cannot speak highly enough of the team at Barchester Laurel Bank Care Home and the care they showed my mum (and also support for me) in the 8 weeks she spent with them. Despite her speech problems, the staff built good relationships with her. She really enjoyed all the food which was tasty and varied and served beautifully on white tabelcloths in the dining room where a huge effort was made to make this social time. There were activities everyday, several lounges plus the garden so residents had a choice of places to sit. The nurses, in liason with GPs, and palliative team made sure that Mum had excellent medical care. At the start of her stay, we had 1 small concern and this was dealt with immediately. I will forever be grateful for the quality of life at the end of her life that Laurel Bank provided."

Dawn H
carehome.co.uk rating: 4.50 out of 5

"Everything is good for my sister. Well looked after and lovely staff."

Irene E
carehome.co.uk rating: 4.08 out of 5

"Everything is good for my sister. Well looked after and lovely staff."

Irene E
carehome.co.uk rating: 4.08 out of 5

"I have been very pleased with the reaction and performance of staff from late February until the end of May. Most importantly, my wife is happy with this also."

D S
carehome.co.uk rating: 4.83 out of 5

"My sister got the best care she could have in the short time she was there on palliative care, the staff were excellent."

Christina D
carehome.co.uk rating: 5.00 out of 5

"After Mum fractured her hip and we could no longer manage the care at home, she was admitted to Laurel Bank nursing home, where she also died on 21st April 2022. From the moment we entered Laurel Bak, we were made welcome. The care was exceptional, friendly, but extremely professional. We can't thank them enough. Laurel Bank felt like home to all of us."

Jane J
carehome.co.uk rating: 5.00 out of 5

"I have found the management and staff at Laurel Bank considerate and caring to my mother's needs. They have been very helpful to any questions I may have and are always pleasant and courteous."

B B
carehome.co.uk rating: 4.17 out of 5

"The staff are always cheerful and willing to help. The place is clean and tidy with kindness to the residents is apparent."

W J
carehome.co.uk rating: 4.58 out of 5

"I'm extremely impressed with Laurel Bank. The care is outstanding, and the manner in which my mum has improved since she came to the home last November is remarkable. All the staff are so positive and very welcoming and always make you feel so welcome. All the staff deserve nothing but praise for the manner in which they've kept everything going during the pandemic. Thank you."

Yvonne C
carehome.co.uk rating: 5.00 out of 5

"My mum, 95, now needs 24-hour care. Laurel Bank Care Home is amazing. My mum is cared for 24-hours a day with a fantastic standard. The staff are friendly and professional, checking that all visitors are Covid-free without fail. The food is restaurant standard. The staff ake me feel I am visiting Mum at home. Thanks to everyone at Laurel Bank."

Paul W
carehome.co.uk rating: 5.00 out of 5

"We went to Windermere yesterday for a sail on the lake. It was really an enjoyable day out. It was lovely to return to familiar places. Well organised."

P W
carehome.co.uk rating: 4.22 out of 5

"Seeing my wife looking better than she has done for the past three years tells the whole story of truth. Thanks to all concerned."

F W
carehome.co.uk rating: 5.00 out of 5

"The staff are very good and do their best under very difficult circumstances due to covid restrictions and staff shortages. They are all cheerful and try to make the place as homely as possible."

M C
carehome.co.uk rating: 4.00 out of 5

"On paper, it sounds amazing, when the assistant manager called prior to deciding which respite home we would decide on, care package was excellent he put in place, Mum went in a very happy lady. One week in she became very depressed, not one thing promised was delivered. The room was substandard and dirty, the food inedible to eat and left in the room. She had only one bath, the staff made out it was Mum getting forgetful. Very false, I have pictures of menus with delicious meals to prove the literature was not worded correctly. Sadly Mum passed away in there. What memories we have of her last days."

J B
carehome.co.uk rating: 1.00 out of 5

"Although very busy the carers have time to talk to my partner throughout the day. They brought my partner home for a short visit with a carer and driver and it has boosted her mental state to see her garden again. On visits (3 a week) I am treated with care and consideration before being taken up to see my partner, her daughter and son are both informed by staff of any changes to her situation."

M C
carehome.co.uk rating: 4.67 out of 5

"I didn't feel happy about going to a care home till I got here. The staff are friendly, and it's no different from being at home. I'm comfortable, well-fed and I could not have chosen a better place to be in. I would definitely be back."

John P
carehome.co.uk rating: 5.00 out of 5

"My close friend has been living at Barchester Laurel Bank Care Home for several months now. I visit most days. The staff could not have been more helpful and caring. They've been remarkably flexible in adapting to his individual needs and ensuring we can keep in regular contact. Even when busy and under pressure, he is always treated with respect. His health has improved noticeably, due to a consistently high standard of care. The staff work hand in hand with me to make sure his needs are met."

Y D
carehome.co.uk rating: 4.75 out of 5

"Taking into account the difficulties caused by the Covid pandemic, the person-centred care promised in the promotional material and in-person when choosing this home has never materialised. Particular problems have arisen through poor management of hearing aids - taking into account visual impairment. Garden, activities and communication have not been accessible to my mother. It has been a prison due to lack of sufficient staffing/management and communication - or lack of with relatives."

H S
carehome.co.uk rating: 3.08 out of 5

"Since becoming a resident at Laurel Bank my brother has gained so much more independence. He is cared for 24/7 and nothing is ever too much trouble. The food is of excellent quality and of restaurant standard. I am so pleased that my brother is in Laurel Bank it has put me at ease as I know he is more than cared for. From the management to the nursing, caring, and support staff, I cannot recommend highly enough. As for the chef, he is great."

Kath R
carehome.co.uk rating: 5.00 out of 5

"My Mother was admitted for end of life care due to pancreatic cancer. She was extremely ill and unable to communicate so we were visiting daily. My Aunt had to request several basic things were rectified such as my Mum being dressed in her own clothes, the return of her missing clothes, the blood in her mouth being cleaned, the fact she had found her sat in reception in an open back nightdress. Then Covid hit the home and we were unable to go in. I understand this, but the communication all but stopped completely. I rang 5 times in one day asking for an update and each time was told someone would call me back. I finally got through only to be told by the nurse that calling me "wasn't a priority" as he was busy and he had cancelled the Dr's visit as "she's end of life - we know what's wrong". I was told he would call me the next day with an update and the call never happened. I am now in the position of my Mother there dying and I have no way of knowing if she's being cared for."

Alison T
carehome.co.uk rating: 1.50 out of 5

"I spent six weeks in Laurel Bank Care Home in March 2021 following an operation. Covid restrictions were still in place, which meant isolation in my room for part of the time. The carer was always kind, respectful and acted professionally. The kitchen staff adapted menus to cater for individual tastes and got to know the residents by serving in the dining rooms and taking meal orders from residents individually. Housekeepers cleaned the rooms and communal areas daily, and the activity coordinators made a significant contribution to the life o the residents by managing visits and online contact with families. Daily activities were provided within the confines of Covid restrictions, and it was impressive to see them including the most vulnerable in their programmes. During the day, the residents are given the choice of remaining in their rooms (TV's provided) or joining others in the lounges. The home is well managed, and I would recommend it to anyone considering short or long term care."

D L
carehome.co.uk rating: 4.00 out of 5

"After just over a year, I was finally able to visit my sister in her bedroom. The visit was perfect, and as always, the staff were brilliant in how they coordinated and managed my "very safe" visit. My sister has recently been very ill (not Covid related); however, I have nothing but admiration and praise for the staff at Laurel Bank and how they helped nurse my sister back to her old self. Well done, Laurel Bank, you're great!"

John G
carehome.co.uk rating: 4.58 out of 5

"I find the care given to residents is of a high standard."

S P
carehome.co.uk rating: 4.42 out of 5

"Handling of coronavirus has been excellent, with the care of the residents paramount, but keeping in touch with relatives has also been encouraged. Very pleased with the care taken to enable visits after such a long time."

G T
carehome.co.uk rating: 4.92 out of 5

"Mum is very happy and settled and gets on well with all the staff. I am happy with her care and the facilities."

M F
carehome.co.uk rating: 4.42 out of 5

"I do not have an issue with Barchester Laurel Bank Care home in all aspects of care, which I find excellent in all fields."

T W
carehome.co.uk rating: 5.00 out of 5

"Whenever we visit the home, we always find the staff to be very pleasant, helpful and friendly. The entrance area is welcoming and well maintained and the bistro area is a nice touch. Our relative seems to be happy and comfortable in the home. She appears to know all the staff by name and they are always popping in to ensure she is okay. All in all the experience of visiting the home is a pleasant one."

J H
carehome.co.uk rating: 4.58 out of 5

"Lovely home, decor is outstanding. Mum's room was fresh, bright and very clean. The staff were welcoming and supportive towards mum care and we could not fault it."

Norma B
carehome.co.uk rating: 4.17 out of 5

"The personal care and attention is excellent. The carers show genuine compassion and knowledge of our aunt. Thank you so much. This knowledge was clear from our chat with one particular member of staff in Pine Ward."

S H
carehome.co.uk rating: 5.00 out of 5

"The initial phone call with the home manager inspired confidence that the care and services offered would be excellent, which they proved to be. The staff are all keen, caring and efficient in their duties, giving individual tailored care but taking the time to communicate to the family when they visit at an appropriate level. The home environment is clean and bright, any problems rapidly solved by the maintenance team. The food is freshly cooked with plenty of choices, individual meals are provided if required, also allowing family to eat with their parents at Christmas, which was wonderful. I could not recommend this home more highly. Everyone from the laundry staff, administrators, catering and care staff all strive to offer a wonderful service making me feel confident. My elderly parents are very very well looked after."

W C
carehome.co.uk rating: 5.00 out of 5

"Is manager a cardboard cutout? All food overcooked. Lost items of clothing. No help/care - everyone says "just a minute". Turns into 35mins or 1 hour. Only one shower in 8 days. Bed not changed at all. To say "I know" is not enough."

Christine S
carehome.co.uk rating: 2.17 out of 5

"Overall Laurel Bank Care Home is good. Often care staff level is low. They seem to disappear altogether. There have been a couple of instances where no care staff at all and resident had fallen so visitors had to help! Nursing care is good high levels of staff turnover. The chef is brilliant."

Pauline M
carehome.co.uk rating: 3.25 out of 5

"The care home always has the best intentions in mind for my mother. The home itself is clean, pleasant, inviting and homely with good facilities. Staff are approachable, caring and conscientious. They have a friendly family approach to care and my mother considers the staff as friends, not carers. We looked at many homes but are so glad we chose this one for my mother's ongoing care. 2 years into her care and she is very happy and comfortable in her surroundings and with the wonderful people who look after her."

Duncan M
carehome.co.uk rating: 4.50 out of 5

"My Dad has been in Laurel Bank for 4 months now and we have nothing but praise for the home, the staff, the management, the care, the food, the room, the facilities, the activities - even the lovely fresh clean smell. My Dad has been treated with love and respect at all times. We were fearful of the care that he would receive before he was admitted but we needn't have worried. From the welcome at reception, through the way the admin is handled right through to the bedside care, we have been truly impressed. I would have NO hesitation at all recommending Laurel Bank to anyone."

Mike D
carehome.co.uk rating: 4.83 out of 5

"My mother was bedridden for most of her stay (approximately 8 months). Everyone who came into the room when I was there treated her with great respect, care and kindness. My mother had no complaints about the care or food. I really felt that everyone tried very hard to make us both feel comfortable and at home. Even as my mother became more ill, everyone still treated her the same."

Victoria D
carehome.co.uk rating: 4.58 out of 5

"Very good staff. Food - not at all enjoyable (as is most institutional food) No staff at reception (entrance) at weekends!"

J A C
carehome.co.uk rating: 3.67 out of 5

"My stay in respite at Laurel Bank has been superb, everyone from nurses, carers, kitchen staff and cleaners have made my stay fantastic. If you want or need anything you only have to ask and it's sorted for you. The food has been lovely, great choices on the menu and served out beautifully. Everyone is treated with dignity and it's a very happy place always lots of laughter which makes me very comfortable."

Carole D
carehome.co.uk rating: 5.00 out of 5

"Mum has been at Laurel Bank for seven years. She has complete needs, dementia/severe needing full care. Insulin dependant diabetes and cannot walk. Excellent medical care, excellent nursing care good communication with myself. They have looked after my mother as if she were a family member."

Trevor F
carehome.co.uk rating: 5.00 out of 5

"This month my mother passed away and we have been so impressed by the professional and caring care that all staff extended to both my mother and us her family. There have been some exceptional examples of care form some exceptional members of staff and the general level is also very very good. After her death this care has continues towards us and we will greatly miss Laurel Bank and the team."

Alice G
carehome.co.uk rating: 4.58 out of 5

"I am very happy with the care my mother's receives at Laurel Bank. The staff are amazing, very caring and understanding. They try very hard to find out what is important to the residents and adapt to ensure they feel supported and cared for. They talk to me each time I visit to let me know how she is doing and listen to my suggestions. The manager is great and nothing is too much trouble. Thank you"

J Caroline S
carehome.co.uk rating: 4.25 out of 5

"The care Father received in Laurel Bank throughout his three year stay could not have been better. From his first day, all the staff did everything they could to make him feel at home, and latterly, when he needed more help, were always thoughtful and caring."

Peter B
carehome.co.uk rating: 4.83 out of 5