Reviews for Mallard Court Care Home

"On visiting my step mum I find the staff welcoming and supportive. The staff during sensitive times ie Covid have put health and safety protection in place as I arrive. The home is very spacious and homely including the lounge that looks onto a lovely garden area. As is my step mum's room, which has her personal effects/belongings available either in the bathroom or bedroom having her own wardrobe/drawers/television/pictures all around her. I have witnessed regular varied activities organised to entertain the residents to suit their individual wishes and needs, which I sometimes join in with. I love the openness of the rooms and that doors are open if no personal situation is in place which means I can say hello/engage other residents putting a smile on their faces. The home is situated in a lovely area on the edge of Bridlington which has easy access to Carnaby/Driffield/Beverley/Scarborough and the East Coast."

Lesley D
carehome.co.uk rating: 4.83 out of 5

"On visiting my step mum I find the staff welcoming and supportive. The staff during sensitive times ie Covid have put health and safety protection in place as I arrive. The home is very spacious and homely including the lounge that looks onto a lovely garden area. As is my step mum's room, which has her personal effects/belongings available either in the bathroom or bedroom having her own wardrobe/drawers/television/pictures all around her. I have witnessed regular varied activities organised to entertain the residents to suit their individual wishes and needs, which I sometimes join in with. I love the openness of the rooms and that doors are open if no personal situation is in place which means I can say hello/engage other residents putting a smile on their faces. The home is situated in a lovely area on the edge of Bridlington which has easy access to Carnaby/Driffield/Beverley/Scarborough and the East Coast."

Lesley D
carehome.co.uk rating: 4.83 out of 5

"We required emergency care for my parents after a nasty fall, by my Mother who was the primary carer for my Father, everything was sorted within a couple of hours, Dad was admitted that day and settled in straight away, he loved the staff, food and surroundings. When Mum left hospital, she joined him in the same room, again no issues at all, from management, admin, catering and care staff. Everyone cared and looked after them. We as visitors were always welcomed and cared for. I think special mention should be made for the night shift who went above and beyond when a couple of medical issues occurred."

Neil B
carehome.co.uk rating: 4.58 out of 5

"We required emergency care for my parents after a nasty fall, by my Mother who was the primary carer for my Father, everything was sorted within a couple of hours, Dad was admitted that day and settled in straight away, he loved the staff, food and surroundings. When Mum left hospital, she joined him in the same room, again no issues at all, from management, admin, catering and care staff. Everyone cared and looked after them. We as visitors were always welcomed and cared for. I think special mention should be made for the night shift who went above and beyond when a couple of medical issues occurred."

Neil B
carehome.co.uk rating: 4.58 out of 5

"I feel happy and comfortable living here. The people (carers/staff) are very friendly and helpful. I have a comfortable room. The public rooms are smart and the conservatory and gardens are lovely places to sit, enjoy and have a chat. The meals and snacks are tasty and plentiful."

K B
carehome.co.uk rating: 4.27 out of 5

"I was only there for a short time as the friend I came to visit was very ill and taken to hospital. However I would like to say how kind the carers were to me as I was obviously in shock re my friend. I was able to wait until my friend was in the ambulance and able to speak to her sister which was some comfort to me.The impression of the area I saw was one of calm, peace and cleanliness but also with residents able to move around."

Yvonne M
carehome.co.uk rating: 3.75 out of 5

"Mum was admitted in February 2016. The care and support in Mallard Court is excellent. As a family we are all very pleased at how mum has settled in. Thank you to everyone at Mallard Court."

Paula F
carehome.co.uk rating: 5.00 out of 5

"I found the care home very pleasant with the staff members being very understanding and extremely helpful when required to assist at anytime. The meals were well prepared and enjoyable. I have no complaints during my brother's respite stay there."

Fred B
carehome.co.uk rating: 4.58 out of 5

"Very caring staff, beautiful building, setting is very good. Food excellent. Dinning room set up is great. As we were out with mum daily, cannot say what the daily routine was like. I would definitely bring mum back for another holiday."

Rose B
carehome.co.uk rating: 4.91 out of 5

"The care home is very clean, and the staff are all very good, right down to the domestics. The food is excellent, better than I can cook myself. I hope it will continue, I think it will, so far, so good. If I continue with the treatment I may not be in long, hoping so."

Maureen D
carehome.co.uk rating: 4.50 out of 5

"It is my first experience of a relative in care and as long as they are content (and he is!) we as a family will be. He appears well fed, listened to, respected, opinion valued and cared for despite the constraints of the care system. Well done to all who work in this difficult profession."

Carol W
carehome.co.uk rating: 3.83 out of 5

"The carers are very kind and work very hard but have too many residents to look after, including dementia cases. Some needing one-to-one care. Facilities are good, food is excellent. Upgrading of lounges and dining rooms taking place, new carpets etc."

Jean W
carehome.co.uk rating: 4.18 out of 5

"Excellent care home providing appropriate care for each individual resident. This includes entertainment and activities alongside personal care."

J G
carehome.co.uk rating: 4.75 out of 5

"Appreciate a full years entertainment coming to Mallard Court. Wi-Fi for all rooms will enhance residents experience outings are always welcomed and enjoyed. Reading "out loud" with groups enjoyed especially, poetry themes it helps stimulate conversations and memories enjoyed. Assistance with or; Drinks left close to hand (safely) for wheelchair users."

Jane T
carehome.co.uk rating: 3.92 out of 5

"Mum moved into Mallard Court last month with problems following dissatisfying care. Huge improvements followed quickly after excellent care on Memory Lane. Sadly she now has behavioural problems following a fall which left her unable to walk. The carers have a difficult time with mum but the caring never falters and they appear to have a genuine fondness. Sadly the refurbishment in the lounge/dining area, though very nice to look at, benefits neither the residents or the carers. We feel the blocking of the inner windows prevents the carers keeping an eye on residents when doing other jobs or when in the office. The residents, on the whole, do not like the tiny lounge and try often in vain, to find a comfortable seat in the extremely restricted area in the dining room. The downstairs refurbished lounge is excellent."

Carole H
carehome.co.uk rating: 4.92 out of 5

"Mallard Court Care Home is an excellent nursing home, from the manager to the cleaner all are very caring and welcoming. The facilities are first class and very well maintained. The staffing levels are excellent as are the entertainment and activities. I am very happy with the way my wife is cared for."

P G
carehome.co.uk rating: 4.92 out of 5

"Although it is distressing to see my sister in a care home, it being her worst nightmare. She is the ex-wife of a GP and was a nursing sister and then a top social worker herself. I find that the staff at Mallard Court are friendly and efficient. They do their best under very difficult circumstances to keep residents safe and, as much as possible, happy. Medication is always given on time and my sister is kept clean and tidy."

Patricia W
carehome.co.uk rating: 4.67 out of 5

"The staff are friendly, empathetic and competent. Communication with the family is excellent. Management is clear and pre-emptive. My mother has had excellent care."

Mike K
carehome.co.uk rating: 4.08 out of 5

"The home is very friendly and they treat my gran with great care."

Lysa N
carehome.co.uk rating: 4.75 out of 5

"My Mum went into Mallard Court at the beginning of January 2017 after a period of time in hospital. I have nothing but praise for the management and staff at Mallard Court. They provide a high standard of care. They are very friendly, helpful, approachable and make both residents and their family and friends feel comfortable and welcome at all times. Mum has settled in really well and says she is happy to be looked after and in time I feel she will participate in the many activities on offer. I would recommend Mallard Court to anyone. I am extremely satisfied with the care provided and would like to thank the staff."

M e
carehome.co.uk rating: 4.00 out of 5

"The staff are helpful and friendly. Staff are caring and attentive to residents needs."

J G
carehome.co.uk rating: 4.75 out of 5

"I believe that my mother-in-law is well fed and cared for (generally) Because she suffers from poor hearing and eyesight I don't believe she is involved in many of the activities. My wife and I would like her mother to be downstairs more often because she becomes very anxious, particularly when some residents are very loud/noisy. Overall we believe that the staff do an excellent job in very difficult circumstances."

Roy T
carehome.co.uk rating: 4.64 out of 5

"Mum has just moved from Stevenage to Barchester Mallard Court, the transition was flawless. Mum has been received with great care and attention and we as a family could not be happier with the way they have made her settle and cared for her."

Beverley M
carehome.co.uk rating: 4.83 out of 5

"My wife has only been in Mallard Court for a short time but we would recommend it to anyone who needs care. Certainly visit it then you would be pleased with what is on offer. My wife has been in before for respite care, now she is in need of full-time care and Mallard was our number one choice."

Tommy B
carehome.co.uk rating: 4.91 out of 5

"Overall very caring staff and response to any queries quite rapid. Any problems are reported to relatives immediately which is very reassuring."

S B
carehome.co.uk rating: 4.50 out of 5

"Staff are friendly and helpful. The home is bright and very well maintained. There are various activies to watch or partake in."

Laura B
carehome.co.uk rating: 3.83 out of 5

"What a lovely home. Friendly staff with an interesting and comfortable environment. I'm very happy to recommend Barchester Mallard Court Care Home to my friends."

S W
carehome.co.uk rating: 5.00 out of 5

"My father was very happy and contented at Mallard Court. The staff were excellent with him, and even though his dementia progressed, he was never made to feel there was a problem. Towards his end of life, he received the same excellent care that he received all the time he was a resident. I want to say thank you to all the staff."

Lyn W
carehome.co.uk rating: 4.42 out of 5

"Very welcoming, pleasant surroundings with tea/coffee facilities on arrival. Cordial staff and overall very nice indeed."

L B
carehome.co.uk rating: 3.92 out of 5

"Pleasant rooms and social areas, staff always ready to help. Good entertainment and food and activities and trips, socialising etc. My mother has been a resident for 12 months."

David A
carehome.co.uk rating: 5.00 out of 5

"Pleasant experience, friendly surroundings."

Yvonne K
carehome.co.uk rating: 4.00 out of 5

"My partner is looked after so well, everything is perfect for him and he has settled and is content. He is taken out when weather permits and the food which is an important part of the day for him is remarkable. The entertainments programme is varied and interesting and he enjoys joining in when possible. All in all I don't think we could find anywhere else even half as good as Mallard Court."

Christine M
carehome.co.uk rating: 5.00 out of 5

"Whenever we visit the staff are very welcoming. The public areas and room are very clean and welcoming."

June R
carehome.co.uk rating: 5.00 out of 5

"A beautiful place, like a hotel with friends and care. Lots of activities. My grandma told me that the food is very good. The staff are kind and smile lots. The holistic approach helps because the staff are there for the family members too. These people are genuine and it shows in their attention to detail."

Marianne A
carehome.co.uk rating: 4.92 out of 5

"I have visited my stepfather on several occasions and everyone is so helpful. I have visited at meal times and am very impressed with the meals provided. My stepfather can ben hard work at times but he is always taken care of with dignity."

W E
carehome.co.uk rating: 4.83 out of 5

"Mum came to Mallard Court for palliative care, she was given fabulous care with dignity. Mum was shown respect and care that was second to none. Mum was given everything she needed with staff going above and beyond to keep her comfortable."

Kev S
carehome.co.uk rating: 5.00 out of 5

"The care staff are first class, always willing to accommodate family requests and deal with daily issues created by residents in a professional and considerate way. Always maintaining the residents' dignity."

Gill W
carehome.co.uk rating: 4.00 out of 5

"It's like a hotel! Lovely main reception area great dining room and lounge area and we especially like the Conservatory which we have used for a few family get-togethers. The staff are caring who always go the extra mile for mum."

Helen D
carehome.co.uk rating: 4.17 out of 5

"I have always found the care home to be of excellent quality, the decor and surroundings have a wonderful welcoming homely feel but more than this the staff are very caring and do an extremely hard job very well. All the needs of the residents are met by a really good team."

Joy S
carehome.co.uk rating: 4.17 out of 5

"Prior to our friend being admitted, we did investigate several homes in this area, some conditions were upsetting and not suitable, but we also received recommendations from friends and medical persons who were happy to recommend The Mallard Court. The home is clean and well furnished, good facilities, separate TV lounge, separate sitting rooms. Good reception area with facilities to make tea and coffee. Food is excellent and the dining room is spacious and comfortable, also relatives are very welcome to eat with their residents should they so wish. The staff are caring and efficient for the type of patient they are caring for, which can only be bettered if they provided a one to one ratio to each patient which is impossible. Relatives are very welcome and dealt with efficiently and happily. Gardens are cared for and pleasant to sit in. Entertainment is also provided, and present a good selection of amusements. Fun Days are open to all residents and friends."

Ginnie H
carehome.co.uk rating: 4.25 out of 5

"Staff very friendly and efficient. Concern for patients well-being is excellent. My mother was very happy there for the last months of her life. The staff looked after her well."

M W
carehome.co.uk rating: 4.83 out of 5

"My husband was only in Mallard Court for a few days prior to his death but the staff were excellent from nursing, caring and cleaning. They went out of their way to help him."

Jean D
carehome.co.uk rating: 4.55 out of 5

"Very disappointed that the home lost my partner's clothes after 2 weeks respite care. I was taken up to the laundry room and found some underwear but still missing 4 x pants - 4 x vests - 4 socks - 2 pairs of new pyjamas."

M P
carehome.co.uk rating: 3.83 out of 5

"My elderly mother (99-years-old) went to Mallard Court early in December for 3 weeks respite. However, after 2 weeks she became even frailer and died. The care and attention she received was absolutely fantastic. The staff from management to the entertainment officer could not be faulted. I already knew that the home was good but not that good. If you have any doubts about one of your loved ones staying in Mallard you need not worry. To be quite frank, she was looked after so well I was glad that she was not in busy, overcrowded hospital. Well done to all at Mallard Court."

David S
carehome.co.uk rating: 4.92 out of 5

"Always a pleasant experience to visit Mallard Court. Aways a friendly welcome from residents and staff alike. Super communal and break out areas that can be a comfortable and cosy one to one area or suitable for larger family groups. Plenty of games and activities to keep us occupied when we visit and the activity staff are always on the ball with special dates and birthdays."

Helen S
carehome.co.uk rating: 4.58 out of 5

"Hi just wanted to say an absolutely massive thank you to all the staff at Barchester Mallard Court Care Home for making our friend's birthday so special on Valentine’s Day. We were all very emotional about how much care, love, time and support had been given to ensure his birthday was so special. We love visiting our friend and all our new friends we have come to know. Our friend is having a wonderful and amazing time. Last week he was able to visit war memorials and speak to a fellow engineer at a local garage, then fish and chips, all with some of his new friends. Thank you so much for caring for our friend and for reassuring us that he is always safe, we no longer worry about his safety. Thanks."

Suzy E
carehome.co.uk rating: 5.00 out of 5

"My father received both dementia and palliative care for the last four months of his life. During this period all the staff, particularly those of Memory lane (dementia care), provided thoughtful and caring support to both my father and my family. I would have no hesitation in recommending this care home. This care home is a credit to the industry and the staff, many of them very young restores your faith in humans. Thank you all."

Richard M
carehome.co.uk rating: 4.33 out of 5

"My mum is currently staying in Mallard Court and I have to say the staff and management are a credit to the care sector. The manager could not be more welcoming and even went over and above to help us secure a place for Mum. I and my family feel so lucky to know my mum is being looked after in a safe and friendly environment. Would highly recommend Mallard Court to anyone."

Sean M
carehome.co.uk rating: 4.17 out of 5

"I find this home excellent. Everyone is so friendly. Thank you."

S S
carehome.co.uk rating: 5.00 out of 5

"I have been very happy staying here. The staff have all been helpful, polite and caring. I would gladly come back to stay if needs be!"

Cynthia H
carehome.co.uk rating: 4.73 out of 5