Reviews for Mallard Court Care Home

"We all want the best for our loved ones, especially later in life and I am grateful to Mallard Court for providing the best care possible for my mother in her later years. I did have doubts about placing my mother in a care home as she had always been very independent but the time came when the decision had to be made. Since being in Mallard Court my mother has thrived and I have seen vast improvements in both her physical and emotional well being. In fact, I have not seen her so happy in a very long time. This is due to the caring environment and dedication provided by the home and the people that work there. Communication with and from the home has been first class and I am kept up to date with all events. I simply cannot thank them enough."

Janette S
carehome.co.uk rating: 4.83 out of 5

"My sister went into Barchester Mallard Court Care Home, Bridlington in February. She was poorly and confused. She is leaving shortly a different woman, the best she's been for years. This is no mean feat. It has been achieved with the best of care on all levels. Without exception, all members of staff have treated her with the utmost respect, kindness and concern. I cannot praise them highly enough. My sister has enjoyed her time at Barchester Mallard Court Care Home, made some new friends and been made to feel a valued member of the care home, care being the best word. I would highly recommend this home."

Stephanie S
carehome.co.uk rating: 5.00 out of 5

"I have been very happy staying here. The staff have all been helpful, polite and caring. I would gladly come back to stay if needs be!"

Cynthia H
carehome.co.uk rating: 4.73 out of 5

"I cannot praise Barchester Mallard Court Care Home highly enough. During the very short time my late husband was receiving palliative care he was looked after by all staff members, nursing, the care team and the kitchen with respect and kindness. His dignity and well-being were clearly at the forefront of Mallard Court's philosophy and practice. The manager and the management team demonstrated great professionalism, sympathy and compassion. I would not hesitate to recommend Mallard Court to anyone who needs to place a loved one in their care."

Helen G
carehome.co.uk rating: 4.42 out of 5

"I feel well satisfied with the care and attention given to my father who will be 95 at Christmas. The staff are superb, helpful and jolly. A good feeling is experienced whenever I attended to see my dad. Prior to his arrival in January 2020, I checked out other homes in the area, the Bridlington Barchester is above all others."

J R
carehome.co.uk rating: 5.00 out of 5

"My sister settled into Mallard Court as her new home. From an early video link, she obviously related well to members of staff and was relaxed with them. Later, visits confirmed her good relationship with staff. One clear observation was that physically she had improved significantly particularly through her increased weight and her general appearance. Please note I am not able to complete many of the ratings due to Covid, I have never been in Mallard Court."

R M
carehome.co.uk rating: 4.17 out of 5

"My sister is extremely well cared for and the staff are excellent. She is kept clean and the staff think a lot of her."

P E
carehome.co.uk rating: 5.00 out of 5

"It has been such a difficult time for us, and all the staff at Mallard Court during the pandemic. They have kept us updated on restrictions and taken many safety/health precautions. Visiting Mum in a pod has helped a lot, as has the updates from the activities coordinator who has given us cared and a plaque from Mum and a lovely photo. Thanks."

A R
carehome.co.uk rating: 4.42 out of 5

"The care home has a great team in place at the moment. Very caring and empathetic. They have a great entertainment team that always endeavours to keep the residents engaged and happy. The nursing team is always available for support and to deal with any concerns. Overall, this last year has been the best I have seen."

Joanne G
carehome.co.uk rating: 4.33 out of 5

"Thanks to all the staff at Mallard Court particularly four members of staff but all the staff are lovely for taking care of my mum especially through such difficult Covid times. Keep up the great work and stay safe."

L L
carehome.co.uk rating: 4.17 out of 5

"I find this home excellent. Everyone is so friendly. Thank you."

S S
carehome.co.uk rating: 5.00 out of 5

"My wife was admitted on the 18th March 2020 initially for 2 weeks respite. The government then issued a total lockdown on the 23 March 2020 which meant she herself like thousands of others were in locked in the care home. In this time she has deteriorated which because of her dementia problem was bound to happen. I ring every day to ask about her, the staff I find are very caring and tell me all about her daily activities from which I find comfort knowing she is cared for. To add she is in the right place, but the wrong time."

B R
carehome.co.uk rating: 3.64 out of 5

"I cannot thank the carers and nursing team at Mallard Court enough for the excellent care of my aunt during her illness. I am not local to the area so was extremely anxious about choosing a care home without visiting (due to covid) for her stay as unfortunately, this was end of life care. Due to the coronavirus restrictions, I have been unable to visit yet have been in daily contact with the staff who have always been so compassionate, caring and informative. Her stay was made that much more comfortable with the staff and their compassion. I have been kept informed of her care every step of the way. In the final days of my aunt's illness, the staff welcomed me into the home with open arms and made me feel at ease. I cannot thank the nursing and care staff enough as they have made this difficult time much more bearable."

Vicky B
carehome.co.uk rating: 4.25 out of 5

"My wife who has dementia was transferred to Mallard Court from hospital after a fall and has been looked after very well. Because of dementia, there have been behavioural problems which the staff have coped with exceptionally well. On phone calls, because of Covid I have been kept informed at all times. The garden visits have been well organised. My wife is very happy here although it is upsetting for me she is very content. All the staff that I talk to are a credit to Mallard Court."

N D
carehome.co.uk rating: 5.00 out of 5

"I am delighted with my dad's care here. His room is lovely with bright and beautiful soft furnishings and a comfortable chair. There is a view of the garden from a big window which is low enough for him to see out from his chair. The furniture is tasteful and plenty of storage. The staff across the whole building are very helpful and very caring. There is a tea/coffee bar. It's great to have access to making hot and cold drinks for family and visitors. The corridors are wide and spacious so there isn't the 'warren' type feeling that many homes have. No unpleasant smells and everywhere is clean, bright, cheerful, welcoming and above all, homely."

Teresa A
carehome.co.uk rating: 4.83 out of 5

"Thank you for the wonderful care that my mum is receiving. Staff anticipate her every need and she is relaxed. She is extremely comfortable and staff respond positively and with compassion to her. Her dignity is maintained at all times."

Jan T
carehome.co.uk rating: 5.00 out of 5

"Where to start... Mallard Court Nursing Home has been incredible. My mother requested to be placed here for her palliative care plan. (This is super important as my mum used to be a member of staff here so this shows how amazing it is to work for and to be a resident). Every single member of staff were kind, caring, helpful, professional and of high standards, down to every occupation nurses, careers, domestics, reception, kitchen, maintenance, front of house and managers, all outstanding and attention to every last detail. I wish I could mention names as I can't tell you how amazing all these people have been they made my mums last week's special and much easier for us all. The minute you walk through the front door you feel at home and welcome with staff always smiling. Nothing was too big or to small to ask. Me and my family couldn't be happier with this wonderful care home, it is outstanding and coming from someone who spent 24/7 here and was never disappointed! Five star."

Amy S
carehome.co.uk rating: 5.00 out of 5

"Caring, friendly staff enabled my Mum to spent the last few months of her life comfortably and with dignity. The entertainment programme was varied, inclusive and delivered with enthusiasm. Her end of life care was excellent, as was the welcoming approach to family members wanting to spend as much time as possible with her."

K A
carehome.co.uk rating: 4.17 out of 5

"Lovely and clean and never smells of urine when you enter (like most nursing homes around Bridlington). The staff are friendly and honest in the fact that if we (family) see anything that we are not happy with then we should report it so that it can be rectified as soon as possible. Nice surroundings, with lovely gardens in which to take the residents out in the summer. Overall, I think this is one of the more expensive nursing homes in Bridlington but you get what you pay for."

S C
carehome.co.uk rating: 4.42 out of 5

"A family friend is staying at Mallard Court whom I visit regularly. She is always clean and tidy and well looked after. If any problems have arisen the staff are there to help with dignity."

D A
carehome.co.uk rating: 4.70 out of 5

"Barchester Mallard Court Care Home is a really lovely place with a good standard of modern facilities. The atmosphere was warm and the staff are all very friendly and helpful. They try to make the residents feel at home by making their bedrooms homely with their own belongings. They also do their best to make them as comfortable and well looked after as they can. I would recommend Mallard Court for anyone needing residential care."

V E
carehome.co.uk rating: 3.92 out of 5

"The home is very happy and homely and all staff are really friendly. Nothings is too much trouble."

Susan S
carehome.co.uk rating: 5.00 out of 5

"Fantastic team at Mallard Court. Excellent care, great facilities really seems well managed. Lovely to watch care provided for all residents. Activities wide ranging and challenging but appropriate levels."

S C
carehome.co.uk rating: 4.58 out of 5

"On visiting my step mum I find the staff welcoming and supportive. The staff during sensitive times ie Covid have put health and safety protection in place as I arrive. The home is very spacious and homely including the lounge that looks onto a lovely garden area. As is my step mum's room, which has her personal effects/belongings available either in the bathroom or bedroom having her own wardrobe/drawers/television/pictures all around her. I have witnessed regular varied activities organised to entertain the residents to suit their individual wishes and needs, which I sometimes join in with. I love the openness of the rooms and that doors are open if no personal situation is in place which means I can say hello/engage other residents putting a smile on their faces. The home is situated in a lovely area on the edge of Bridlington which has easy access to Carnaby/Driffield/Beverley/Scarborough and the East Coast."

Lesley D
carehome.co.uk rating: 4.83 out of 5

"We required emergency care for my parents after a nasty fall, by my Mother who was the primary carer for my Father, everything was sorted within a couple of hours, Dad was admitted that day and settled in straight away, he loved the staff, food and surroundings. When Mum left hospital, she joined him in the same room, again no issues at all, from management, admin, catering and care staff. Everyone cared and looked after them. We as visitors were always welcomed and cared for. I think special mention should be made for the night shift who went above and beyond when a couple of medical issues occurred."

Neil B
carehome.co.uk rating: 4.58 out of 5

"My husband was in the dementia unit. The carers were lovely and tried their best to help my husband. There were not enough of them however and they were run off their feet. Some carers did not know how to do stoma bags or convene attachments. There were sometimes difficulties when agency staff came as they were not knowledgeable about the patients. The regular staff, however, were all very friendly and warm hearted and the food was good."

Linda W
carehome.co.uk rating: 4.00 out of 5

"I would like to write this review since my mother has been in Barchester Mallard Court Care Home for the past twelve months. The manager, unit manager and lifestyle coordinators have really helped my mum settle in and all the nurses and carers are so good and help my mum and give her the best care possible. I'm so pleased we chose this nursing home, thank you so much."

T H
carehome.co.uk rating: 5.00 out of 5

"We have my mother-in-law at Barchester Mallard Court Care Home in Bridlington and they are one of the best nursing homes I've come across in a very long time. The manager runs the nursing home very well and all the staff are great with my mother-in-law, it's always a very high standard of care, five stars from me, many thanks, keep up the great work."

J H
carehome.co.uk rating: 5.00 out of 5

"Mum began her stay at Mallard Court, Bridlington, in early January 2024. Sadly, but not unexpectedly, she died in early April 2024. Although fiercely independent and so somewhat resentful of the fact that she now needed full-time care (as she had a terminal cancer diagnosis) Mum soon settled into Mallard and began to appreciate that she was safe, cared for, warm and well-fed. She had many visitors and most afternoons were busy for her. As her son, I was a frequent visitor and soon got to know the staff and formed an opinion of Mum’s new home. We could not have wanted more - Mum was so well looked after in what we felt was an excellent and very well-run care home. There were nurses on hand for any medical problems, she was kept scrupulously clean and her favourite foods were prepared for her as needed. There was daily entertainment provided by the home and her relatives and friends were welcome 24 hours a day. Thank you to all at Mallard - five stars plus!"

Andrew T
carehome.co.uk rating: 5.00 out of 5

"My relative moved into Mallard Court in the last 7 days. Everyone we have met has been friendly, caring and approachable. All needs have been met and nothing has given any cause for concern. My relative is as content as she has been for months, having someone to care for her and knowing that there are lovely staff there to help with her every need. I cannot commend you all highly enough."

J C
carehome.co.uk rating: 5.00 out of 5

"This is a beautiful home in a nice area with really caring staff who did everything possible to help my mum end her final days in comfort and with dignity. The lovely staff who looked after my mum were so kind to her in her hour of need, no one could have been kinder and more helpful to her. We are really grateful for all the effort they put in looking after her for the three days that my mum was in this wonderful home. Thank you, everyone, who helped her through this difficult time at the end of her life."

H S
carehome.co.uk rating: 5.00 out of 5

"Mum has been extremely well cared for and looked after in the home. She has had a new lease of life. She has enjoyed crafting, watching films and dining with her new friends. Mum went in for respite care so I could have a holiday. We realised that she would be better cared for and enjoy more social experiences than she was at home. The staff are all so very friendly, caring and attentive. Thank you Barchester Mallard Court Care Home."

Sarah K
carehome.co.uk rating: 4.82 out of 5

"After looking at numerous care home facilities, we were so happy to visit Mallard Court and immediately felt it was the right place for our mum. The manager immediately did an assessment and helped immensely getting everything into place for Mum to be moved in on August 2nd. Even though it’s only been a couple of weeks, we have been more than happy with the care and support given by all the staff and very impressed with the activities offered every day and how they try to involve Mum in all that is going on. This last Saturday was super fun with the Summer Fair! Thank you to everyone for making one of the most difficult decisions, made easier."

Amanda S
carehome.co.uk rating: 4.83 out of 5

"We, that is my husband and myself, visited my step-mum at Mallard Court yesterday, 6/8/23 and we were very pleased with the whole setup, the staff were friendly, welcoming and helpful. We enjoyed our visit with her spending time in the quiet room enjoying a cuppa and chatting with her and a member of staff who put our minds at rest. Thank you so much, we went away feeling confident that she will be cared for unlike the last place she was in that had no safety aspects about it."

Patricia S
carehome.co.uk rating: 4.58 out of 5

"Always a pleasant experience to visit Mallard Court. Aways a friendly welcome from residents and staff alike. Super communal and break out areas that can be a comfortable and cosy one to one area or suitable for larger family groups. Plenty of games and activities to keep us occupied when we visit and the activity staff are always on the ball with special dates and birthdays."

Helen S
carehome.co.uk rating: 4.58 out of 5

"Hi just wanted to say an absolutely massive thank you to all the staff at Barchester Mallard Court Care Home for making our friend's birthday so special on Valentine’s Day. We were all very emotional about how much care, love, time and support had been given to ensure his birthday was so special. We love visiting our friend and all our new friends we have come to know. Our friend is having a wonderful and amazing time. Last week he was able to visit war memorials and speak to a fellow engineer at a local garage, then fish and chips, all with some of his new friends. Thank you so much for caring for our friend and for reassuring us that he is always safe, we no longer worry about his safety. Thanks."

Suzy E
carehome.co.uk rating: 5.00 out of 5

"My father received both dementia and palliative care for the last four months of his life. During this period all the staff, particularly those of Memory lane (dementia care), provided thoughtful and caring support to both my father and my family. I would have no hesitation in recommending this care home. This care home is a credit to the industry and the staff, many of them very young restores your faith in humans. Thank you all."

Richard M
carehome.co.uk rating: 4.33 out of 5

"My mum is currently staying in Mallard Court and I have to say the staff and management are a credit to the care sector. The manager could not be more welcoming and even went over and above to help us secure a place for Mum. I and my family feel so lucky to know my mum is being looked after in a safe and friendly environment. Would highly recommend Mallard Court to anyone."

Sean M
carehome.co.uk rating: 4.17 out of 5

"My elderly mother (99-years-old) went to Mallard Court early in December for 3 weeks respite. However, after 2 weeks she became even frailer and died. The care and attention she received was absolutely fantastic. The staff from management to the entertainment officer could not be faulted. I already knew that the home was good but not that good. If you have any doubts about one of your loved ones staying in Mallard you need not worry. To be quite frank, she was looked after so well I was glad that she was not in busy, overcrowded hospital. Well done to all at Mallard Court."

David S
carehome.co.uk rating: 4.92 out of 5

"My beloved mother passed away in Mallard Court Care Home last week. She had been there for respite care for just over two weeks. All the staff without exception were kind, caring, friendly, cheerful and helpful in every way to my late mother and us, her family. I cannot praise the carers highly enough for what can only be described as the love with which Mum was treated. If we had paid a million pounds we could not have found better, kinder or more loving care for Mum. Any problems we had with obtaining essential medication for Mum were dealt with by Mallard Court staff with the utmost speed and courtesy. The professionalism of each and every staff member is a shining light of perfection for which I shall always be grateful. Thank you, everyone at Mallard Court Care Home, for what you have done for my mother in her time of need. God bless you all."

Hilary S
carehome.co.uk rating: 4.50 out of 5

"Mallard Court Care Home is an excellent nursing home, from the manager to the cleaner all are very caring and welcoming. The facilities are first class and very well maintained. The staffing levels are excellent as are the entertainment and activities. I am very happy with the way my wife is cared for."

P G
carehome.co.uk rating: 4.92 out of 5

"Overall very caring staff and response to any queries quite rapid. Any problems are reported to relatives immediately which is very reassuring."

S B
carehome.co.uk rating: 4.50 out of 5

"My wife has only been in Mallard Court for a short time but we would recommend it to anyone who needs care. Certainly visit it then you would be pleased with what is on offer. My wife has been in before for respite care, now she is in need of full-time care and Mallard was our number one choice."

Tommy B
carehome.co.uk rating: 4.91 out of 5

"Mum has just moved from Stevenage to Barchester Mallard Court, the transition was flawless. Mum has been received with great care and attention and we as a family could not be happier with the way they have made her settle and cared for her."

Beverley M
carehome.co.uk rating: 4.83 out of 5

"I believe that my mother-in-law is well fed and cared for (generally) Because she suffers from poor hearing and eyesight I don't believe she is involved in many of the activities. My wife and I would like her mother to be downstairs more often because she becomes very anxious, particularly when some residents are very loud/noisy. Overall we believe that the staff do an excellent job in very difficult circumstances."

Roy T
carehome.co.uk rating: 4.64 out of 5

"The staff are helpful and friendly. Staff are caring and attentive to residents needs."

J G
carehome.co.uk rating: 4.75 out of 5

"My Mum went into Mallard Court at the beginning of January 2017 after a period of time in hospital. I have nothing but praise for the management and staff at Mallard Court. They provide a high standard of care. They are very friendly, helpful, approachable and make both residents and their family and friends feel comfortable and welcome at all times. Mum has settled in really well and says she is happy to be looked after and in time I feel she will participate in the many activities on offer. I would recommend Mallard Court to anyone. I am extremely satisfied with the care provided and would like to thank the staff."

M e
carehome.co.uk rating: 4.00 out of 5

"The home is very friendly and they treat my gran with great care."

Lysa N
carehome.co.uk rating: 4.75 out of 5

"The staff are friendly, empathetic and competent. Communication with the family is excellent. Management is clear and pre-emptive. My mother has had excellent care."

Mike K
carehome.co.uk rating: 4.08 out of 5

"Although it is distressing to see my sister in a care home, it being her worst nightmare. She is the ex-wife of a GP and was a nursing sister and then a top social worker herself. I find that the staff at Mallard Court are friendly and efficient. They do their best under very difficult circumstances to keep residents safe and, as much as possible, happy. Medication is always given on time and my sister is kept clean and tidy."

Patricia W
carehome.co.uk rating: 4.67 out of 5