Reviews for The Manor Care Home

"My husband was very happy here and sorry to leave. The staff are wonderful."

Brigid P
carehome.co.uk rating: 5.00 out of 5

"My dad moved into The Manor in August 2023. He was there until his death early February 2025. The care he received was excellent, as was the communication I received from the nursing staff regarding my dad. The respect shown to Dad as he was ill + after his death was wonderful - thank you. The unit manager was really helpful + caring. A huge thank you to all staff involved in his care."

L W
carehome.co.uk rating: 5.00 out of 5

"Hi All My wife & I just want to say A BIG THANK YOU, for the wonderful care my father-in-law received in his 18 months at The Manor, until his death yesterday, From the ease and lovely welcome when he first moved into the Manor in Aug 23 The wonderful care by ALL Staff at The Manor All the correspondence & queries that were dealt with so professionally by the unit manager All the wonderful care he received by the Carers, Nurses, Auxiliary staff etc All the wonderful support and care he received from the local GP. For everything we are TRULLY THANKFUL. I'm sure sometimes you just "crack on" with the job, but never forget, how truly remarkable you are, in what you give to individuals and society as a whole in your professional roles. THANK YOU! Regards"

P W
carehome.co.uk rating: 5.00 out of 5

"After a very serious stroke 2 and a half years ago, my husband was diagnosed as needing 24 hour nursing care. The managers at the Manor Gate Care Home, Bishops Hall were extremely kind and helpful when my daughter and I visited her to ask for a room for him. He lived there until January this year when he sadly passed away. While there he considered it as his home. His room was spacious, all of the staff there were very kind, friendly and helpful to all the residents and cheerful. They were most considerate to myself and our two daughters. He loved the meals, as did we all, and thought everything tasted homemade. The Manor was always warm and cozy. All the staff were extremely cheerful, friendly and helpful. He was always clean and tidy. We would recommend this home to anyone, and often do."

Joan O
carehome.co.uk rating: 5.00 out of 5

"My mother has been at The Manor since August 2021. From the minute I walked through the door, I knew it was the right place for her. She is always treated with respect and kindness, and all of the staff go above and beyond to make her happy. The food is extremely good, with fresh flowers on the table and even a glass of wine."

Lynsey G
carehome.co.uk rating: 5.00 out of 5

"Immediately, you walk into The Manor, and there is an ambience which is welcoming and reassuring. An extremely committed and helpful care team, nursing, all support staff in their various ancillary duties and the lead and enthusiasm generated by a capable and good management team. Together they look to genuinely provide for the care and needs of the resident; in a friendly and supportive manner. I have spoken to our relative and a couple of other residents by Video Link during the lock-down, and clearly, the good work of the care team continues and their work has been extraordinary and selfless. Thank you."

O J
carehome.co.uk rating: 3.67 out of 5

"My mother came into The Manor unable to walk. One staff member has helped her gain strength and confidence. He expertly judges when to encourage her with a new challenge and when to slow her down a bit. Last week Mum walked all the way to that lounge with her wheeler; this would not have happened without his skill, patience, positivity and perseverance."

Kath G
carehome.co.uk rating: 3.83 out of 5

"Mum has been at The Manor since July last year; the staff made her feel safe, secure and welcome right from the very beginning. It's such a relief to know she's so well looked after. All the staff work so hard and are so kind. The food is amazing; I visit several times per week and every visit she's eager to tell me all about the food and how wonderful it is. I'd just like to thank all the staff from maintenance, reception, housekeeping, carers, activities staff, physios, nurses and, of course, the kitchen team for making The Manor such a special place."

C C
carehome.co.uk rating: 4.83 out of 5

"Took time to get used to. The staff are really good, the food is very good, has its moments but do feel at home here."

M C
carehome.co.uk rating: 5.00 out of 5

"A very warm welcome on my arrival for respite care. A pleasant well-equipped room with a comfortable bed. The staff were warm, caring and friendly. On my request, the menu was adapted to my dietary needs. It was very helpful to receive some physiotherapy."

J M
carehome.co.uk rating: 4.45 out of 5

"I come every week with my dog and the residents are always pleased to stroke and make a fuss of him. I also get great pleasure from my visits to The Manor where the staff are always so helpful and friendly and the residents always have a smile and are obviously extremely well cared for."

P F
carehome.co.uk rating: 5.00 out of 5

"The Manor is a lovely home staff are excellent my brother-in-law seems happy with his care."

M C
carehome.co.uk rating: 5.00 out of 5

"Since my sister became a resident at The Manor we as a family have been so impressed at the level of care given to her. I personally cannot praise each and every member of staff highly enough. Thank you for looking after my sister."

J A
carehome.co.uk rating: 5.00 out of 5

"My mother is always well cared for - clean and tidy, and seems happy. All the staff are very helpful and do their very best for the residents."

B C
carehome.co.uk rating: 4.50 out of 5

"My father has been at The Manor for a month now and is really happy and well looked after by the professional staff."

S T
carehome.co.uk rating: 5.00 out of 5

"Prompt response to the call button which was very reassuring to me and my family. I felt safe all of the time."

M W
carehome.co.uk rating: 4.25 out of 5

"Everyone is so helpful."

P C
carehome.co.uk rating: 4.83 out of 5

"Mum has been very well looked after throughout the pandemic, which sadly is still continuing. The visiting changes have not been easy for her but we wanted to thank the manager, the lifestyle co-ordinator/activities, and the nursing team on Victoria for reassuring Mum. The excellent communication/changes of events now in place and a special thank you for setting up the FaceTime video calling facility. This has been a gamechanger for Mum as it relieves the isolation and gives her visual contact with her during difficult times. We all now feel connected as a family so thank you all especially nurses, carers and catering staff. We really appreciate all you are doing for Mum and the rest of the residents at The Manor during difficult and uncertain times. Best wishes - all the family."

T T
carehome.co.uk rating: 4.50 out of 5

"Keeping in touch with my mum during the pandemic has been particularly important. Obviously I had to cancel my annual visit (I live in Canada) for her 93rd birthday. The time difference does not help with communication but the homes lifestyle coordinator has done a great job of setting up several FaceTime calls for Mum and I to be able to see one another and have a good chat. As I have not been able to visit England since Mum has been at The Manor I have not met any of the staff in person but I have developed a great relationship with many of the staff through regular phone calls. Mum is always telling me she is being looked after very well. Kudos to all the staff! One small thing to mention is that I think they could do with more staff, and/or more phones, particularly at the weekend as it is sometimes difficult to get to speak with someone. I know all health care services are stretched more than ever right now and know I am really appreciative of all you do for my mum."

Jackie J
carehome.co.uk rating: 4.42 out of 5

"I have had a very good experience during my two months in The Manor. The food is very good. I am a vegetarian and the options are very good for me. The care has been excellent and the carers are kind, friendly, capable and patient. Only they are always very busy having to answer all the bells!! It would be helpful to have three carers on each unit, not just two if possible? Because it has been such a positive time here we have now brought our 91-year-old mother to be a permanent resident here too."

J A
carehome.co.uk rating: 5.00 out of 5

"This is a great place. Everyone is so pleasant and helpful. It was a great relief to find that life is in a way relaxed not at all regimented. Also, although I was quarantined there was plenty going on to interest me. I would recommend it to other people wholeheartedly."

P K
carehome.co.uk rating: 4.33 out of 5

"I get good care at The Manor and everyone is most kind and very helpful to me. Nothing is too much trouble."

D C
carehome.co.uk rating: 4.50 out of 5

"The staff is friendly and caring. They always make me laugh. They recognise my needs. It is a nice place and it feels homely. During the lockdown, I never felt lonely. The staff makes me feel safe and happy."

Nikki S
carehome.co.uk rating: 4.67 out of 5

"My mum has been at The Manor for several years. Mum has always been content there and we have been happy with her care and would absolutely recommend it as a home from home. I am writing this now as it is really important we (my Dad and I) now flag the care during the pandemic. The team and the manager have been above and beyond to make sure Mum during this uncertain time, was cared and looked after. A FaceTime schedule was put into place and calls made to us, making communication really work during this stressful period. We cannot thank them enough for this. It felt like we really knew what was going on and how Mum was, to be able to see her on a daily basis like that. She was entertained still, albeit in her room for her safety so nails were painted and biscuits decorated. Sometimes just the Sound of Music on TV was enough! I feel Mum is safe, cared for and always looks well. The team there care. And that's all you can hope for isn't it if we can no longer help due to their needs?"

Rebecca
carehome.co.uk rating: 4.33 out of 5

"Barchester The Manor Care Home is located at a secured area of the Town and nearness to the main Hospital facility for both emergency and medical checks up purposes. The Manor Nursing Home is responsive and have dedicated staff."

Olubunmi A
carehome.co.uk rating: 5.00 out of 5

"Excellent food and helpers and nurses."

J H
carehome.co.uk rating: 5.00 out of 5

"I have been at Barchester The Manor Care Home for five years now. I was in another care home but I was not making progress with my mobility and my husband had to return to his work in Cyprus. So my family brought me to The Manor because of the physio care and physiotherapist on site Monday to Fridays. I am still doing physiotherapy every day (I am confined to a wheelchair. I have had two strokes and need a hoist to get in and out of bed to my chair). The carers here are very good to me, only them or me often sharing a conversation. The provision of daily activities is excellent and especially, for someone like me with and interest in music and arts and crafts. I am blessed by children (grown up, over 40 years) living nearby."

Jacquie A
carehome.co.uk rating: 5.00 out of 5

"I enjoy living here and everyone is very helpful."

N S
carehome.co.uk rating: 5.00 out of 5

"Clean, spacious, homely spaces. Residents are treated individually and good relationships with all staff adopted. Food is delicious and hydration facilities available. The general manager is hard-working, professional, friendly, positive and exceptionally kind. Overall, wonderful home."

Jacqui L
carehome.co.uk rating: 4.58 out of 5

"We cannot thank the caring staff enough for taking great care of our mum. Not only do they provide care for the residents but provide care and support for the family which has been greatly appreciated. Thank you."

Stephen C
carehome.co.uk rating: 4.58 out of 5

"The home is ever so caring for Mum, despite Mum sometimes being a difficult character, the team work with Mum in a kind and understanding way to ensure all her needs are met. The home is also clean and well-kept and doesn't have that stereotypical care home smell! Mum is as happy as she can be and we feel that she is safe and well looked after."

K B
carehome.co.uk rating: 4.58 out of 5

"Really appreciate the hard work and dedication shown by the staff towards my aunt on Memory Lane. Thanks to each and every one of you."

R F
carehome.co.uk rating: 4.58 out of 5

"From the first time I entered Barchester The Manor Care Home to look around, I was struck by the warmth and friendliness of the staff - from the cleaners upwards. Even when they were obviously busy, the staff still made the time to chat with the residents, their families and visitors. Nothing is too much - super attitude. Now that both Mum and Dad have been in full-time residence there for a few months, nothing has changed - if anything, it's even better, as the staff now know their characters and regularly bring out their naughty sides! Mum and Dad have got to know and like most of the ground floor staff - it's a lovely, welcoming community that has been able to deal with my parents differing physical and mental needs. They always feared being separated and this is what stopped them from going into a residential facility months ago! My brother and I can now relax, for the first time in months, knowing that they are safe, happy and well cared for. Thank you to all of the staff."

Lindsey P
carehome.co.uk rating: 5.00 out of 5

"When I arrived I was unable to walk, after my stay, I was able to travel home. I cannot praise too highly the physiotherapy I received; care and competence of the first order. The nursing staff were uniformly kind and competent. The meals provided the best institutional food I have ever eaten outside an RAF canteen. I would thoroughly recommend Barchester The Manor Care Home in all respects."

Stephen D
carehome.co.uk rating: 4.83 out of 5

"Dad has been in for a two-week respite break while we went on holiday. He has had a great time and every time we have phoned he has told us how well he is being looked after. He has enjoyed it so much and been made to feel so welcome that he has already said he would like to come back! He has said all the staff are so kind. Thank you all."

Jenny P
carehome.co.uk rating: 4.92 out of 5

"Although my dad only spent a few days in the home before he passed away, the care and support he received was outstanding. This allowed him to spend his last few days in peace and comfort, and it was appropriate that he passed peacefully in his sleep. The team in the home were also brilliant in their interaction with family and friends who visited. Always friendly, caring and with a smile when appropriate. Thank you, everyone."

R J
carehome.co.uk rating: 5.00 out of 5

"I came into Barchester The Manor Care Home for a weeks respite after helping to care for my husband for 18 months after a stroke. Coming into The Manor meant I was looked after but could still visit my husband every day. The care and experience I had was excellent. I had dinner, bed and breakfast"

M S
carehome.co.uk rating: 5.00 out of 5

"My mum moved to Barchester The Manor Care Home in August of this year. From the moment she arrived, she received outstanding care and was treated with kindness and respect by all the staff who could not do enough for her. They did everything to make her last weeks happy and contented, just as if she had still been in her own home. The Manor is special and I cannot recommend it highly enough to anyone considering care for their loved one."

Helen B
carehome.co.uk rating: 5.00 out of 5

"My aunt moved into The Manor in March of this year. Sadly, she was only there for about three months before she died, but in this time received outstanding care in every way. All staff were kind and considerate, ensuring that she settled into her new home well. In addition to excellent nursing care all the staff carried out their roles to a high standard. They gave her time, which is so very important. Staff tailored some activities to my aunt's interests, something she appreicated. The management team developed a good relationship with myself and family members, kept us informed, listed and gave sound advice."

Derek C
carehome.co.uk rating: 5.00 out of 5

"My husband spent two and a half years here and was very well looked after by the very caring carers and nursing staff. Occasionally the night nurses (usually agency) were not so caring."

Mary G
carehome.co.uk rating: 4.58 out of 5

"Following a fall and broken hip, I stayed at The Manor for two and a half weeks. My family and I have really appreciated the wonderful care and service shown by all staff in all departments. Everyone was kind, and welcoming and nothing was too much trouble. Professionalism with a human face! Thank you so much."

Alan W
carehome.co.uk rating: 4.17 out of 5

"All the staff without exception are happy, caring and cheerful. More like staying in a 5-star hotel. I could really get to love this life. The food is wonderful, and the chef and staff working under extreme difficulties still manage to turn out 1st class meals, I can't praise everyone enough. The laundry, cleaners and carers, nothing is too much trouble. I wish I could stay, thank you so much to everyone."

M A
carehome.co.uk rating: 5.00 out of 5

"Mum has been treated with respect and kindness the whole time and encouraged to feel at home. Nothing is ever too much trouble. Huge transition but all went smoothly. It was for respite care, 4 weeks only at this stage but the family made very welcome at all times too."

Denise F
carehome.co.uk rating: 5.00 out of 5

"My father-in-law had to go into The Manor for nursing and end-of-life care. He was 96, his wife (my mother-in-law) had to go into the home with him, physically good but a lot of memory loss, she is also 96 years old. The Manor provide extreme nursing care for my father-in-law and the end-of-life care was brilliant. They continue to give loving, kind care to my mother-in-law and are helping her to cope with the loss of her husband of 73 years. I cannot speak highly enough of the manager and all her staff, from the cleaners, chef, handyman, care staff and the incredible nursing staff. So lucky to have found The Manor"

Jane L
carehome.co.uk rating: 5.00 out of 5

"I am very happy with The Manor Care Home for my mother. Helpful and caring staff, lovely location and surrounding, ensuite rooms - good size. My mum has been here for 5 years and she is happy. Her health needs have always been helped and met. Good food. My mother is very happy here. She is bed ridden but enjoys the happy and friendly environment."

Sue T
carehome.co.uk rating: 4.83 out of 5

"Lovely atmosphere, clean, friendly people and rooms very nice. Residents seem happy to be here."

Paula K
carehome.co.uk rating: 4.64 out of 5

"On the many occasions that I visit with my grandmother, her friend who lives at the manor, I have been impressed with the staff and care she receives. Nothing is too much and I can only applaud all that is done for her. She has a happy life at the manor and enjoys the company that she gets there from staff and other residents."

Eleanor H
carehome.co.uk rating: 5.00 out of 5

"A fantastic care home that offers excellent care and facilities in beautiful surroundings. Nothing too much to ask for and the Manager is always available and understanding to our needs and wishes. I highly recommend."

S R J
carehome.co.uk rating: 4.83 out of 5

"From initial assessment to admittance, management and staff have been helpful and communicative as well as empathetic. Both nursing staff and carers are always cheerful and chatty and make a difficult situation much more bearable. Would highly recommend."

Sarah S
carehome.co.uk rating: 5.00 out of 5

"The hardest decision of my life to entrust my husband to others' care but in the brief period he has been in The Manor it has proved to be the wisest move for him and he is so loved by all the staff and everyone involved in the nursing home. I would not hesitate to advise anyone unsure about their loved ones to please be reassured they will be taken great care of and be as happy as my husband."

Ann M
carehome.co.uk rating: 5.00 out of 5