Reviews for Maple Leaf Lodge Care Home

"Have come to visit my mother today. She is very well and happy at this care home. The staff here are very friendly and look after her very well. They are in the middle of a refurb and even the outside contractors are very welcoming. I'm very happy that my mum is looked after."

Angela R
carehome.co.uk rating: 4.83 out of 5

"From the onset carers finding out the needs of the resident. Close attention if the resident fell/slipped. No hesitation in answering all our questions. The way the carers encouraged participation in activities and the way the carers have given my mother-in-law confidence especially as she was recently widowed."

P W
carehome.co.uk rating: 4.92 out of 5

"Very friendly staff from all levels, mum has only been in a couple of days but the care she has received has been outstanding, always get a warm welcome when visiting and nothing is too much trouble. We have as a family been put at ease knowing she is well looked after."

Yvonne B
carehome.co.uk rating: 4.58 out of 5

"Very good/excellent care of a new resident, thoughtful and caring in every respect. All the staff, reception, office, management, kitchen, cleaning and care staff go out of their way to be warm and welcoming to both residents and visiting family members. Great to be fully informed of all issues relating to my mother."

I W
carehome.co.uk rating: 4.92 out of 5

"Care has been very good and staff keep me updated on all that has been going on with regards to my step father."

A H
carehome.co.uk rating: 4.67 out of 5

"I have visited this care facility three times to visit a near neighbour, now a resident. My impressions are, this home is excellent, well run, pleasant and the staff are very polite, helpful, courteous. I have no reason to complain about anything I have seen. I doubt one could complain about excellence. 100%"

J R
carehome.co.uk rating: 4.75 out of 5

"My grandfather was at this care home for five years. He had dementia, was blind, and whilst he couldn't fully appreciate all the activities available, he was as happy as he could be and always extremely happy with the food! We were very happy with the care that was provided and the environment of the care home. Everywhere was always spotlessly clean, and the staff attentive."

Gemma H
carehome.co.uk rating: 4.42 out of 5

"I only come to see my great auntie once every 3 months and I can not fault the team there! The receptionist is always friendly, always greets with a smile and the same with everyone there always greeting me with a smile! Activities are amazing always going that extra mile to make sure my great auntie has the best life she could ask for! I know that if I have any problems the home manager's door is always open."

J G
carehome.co.uk rating: 5.00 out of 5

"My sister was discharged from the hospital to continue recuperation in care. She has since returned to her own home where she manages with support to continue to live independently. At her request, we returned to the care home for her to say thank you. In the longer term, it is very likely that should she need full-time care then this will be her preferred home. My sister has stayed in one other care home."

Anthony C
carehome.co.uk rating: 5.00 out of 5

"What a wonderful and welcoming home. The staff are all friendly and very caring. The home is beautiful and has such a welcoming feel too it. The staff are very driven at ensuring the residents are happy and active. You need to view it to appreciate how quaint and pretty it is and how lovely the staff are."

Penny B
carehome.co.uk rating: 5.00 out of 5

"My father has been in Maple Leaf for a number of months and at the beginning was very poorly and spent time in hospital, returning to the care home after the hospital stay. I visited a lot when he was settling in and I found all the staff friendly, kind, and attentive. They ring when he has been ill and had to be admitted to hospital (before lockdown). Since we have not been able to visit they have always been helpful on the phone and organise face time with him twice a week. He now joins in with activities and there is a variety despite others not coming into the home to entertain. When there has been a problem which we would usually deal with the home have sorted it out My father has a food allergy which they took extremely seriously and addressed from the beginning, checking all the menus and identifying what he can and can't have. I have had full faith in the home to look after him at this difficult time, despite all the difficulties the care sector has experienced."

Jane
carehome.co.uk rating: 4.75 out of 5

"Ther service and quality of care was 100% from seniors to housekeeping and admin staff were efficient and always helpful. Reception team cheerful and welcoming. Residents are well entertained and kept mentally active."

J R
carehome.co.uk rating: 4.92 out of 5

"My father-in-law has been in the home for a period of time, the staff has always been extremely pleasant and helpful, they go above and beyond for every resident. Over the past couple of months I’ve been unable to go to the home because of Covid, but the staff at Maple Leaf Lodge, have been perfect, they’ve been organising garden visits and video chats, so we can keep in contact with our loved ones. They’ve been keeping us up to date on what’s happening. I can’t thank them enough for the care they provide."

Malcolm S
carehome.co.uk rating: 5.00 out of 5

"I was recently visiting my friend that was staying in this care home due to needing further care. Since lockdown, I have not been able to see him as much. I’m his only friend in Grantham as his family lives a long way away. The staff at Maple Leaf Lodge Grantham has been fantastic. Because of Covid I’ve not been able to go and see him but they’ve been keeping me up-to-date with what he’s doing and they’ve also arranged FaceTime video. I’ve also been able to arrange a visit in the gardens which is lovely to see my friend again. The staff has been fantastic, so welcoming. He enjoys the activities that they provide as it keeps him active. I can’t thank them enough for what they do and especially at this time. Hopefully will see you all again soon."

Ron M
carehome.co.uk rating: 5.00 out of 5

"Both my parents who have dementia are residing in Maple Leaf Lodge. It's a huge relief to know they are both safe and are receiving excellent care by all the team, due to COVID we are unable to go inside the home, however, the team all do a fantastic job to keep us up to date on how they are, and we get to see them in the garden with the activities team. I would like to thank everyone at Maple Leaf for all their hard work, it’s nice to see my parents so happy and well."

Gary E
carehome.co.uk rating: 5.00 out of 5

"Both my parents are in long term care, I cannot praise the staff, enough they've taken all the worry off me in giving them full-time care and both parents are happy being there. My dad had a fall but the care they gave him was excellent and they kept me informed at every step."

Stephanie L
carehome.co.uk rating: 4.83 out of 5

"I took my mum to stay for a week in September and I cannot praise it enough. I admit we had tears when we took her in as this was her first time in a care home environment so the nerves kicked in but as soon as we stepped foot inside everyone came forward to see mum and one member of staff, in particular, was so amazing with her, definitely made a friend there I think. When we picked her up a week later we had tears again because she didn’t want to leave! The care home manager and his wonderful staff were simply amazing, nothing was too much trouble and it gave us the reassurance that we knew she was going to be well looked after and she was. So thank you, Avery Lodge."

Gill M
carehome.co.uk rating: 5.00 out of 5

"My Dad has been at Maple Leaf care home now for nearly two years. The staff welcomed him with open arms and immediately took tests to see how his health and wellbeing were on arrival. I cannot praise the staff highly enough and I feel happy in the knowledge that he is so well taken care of. My sister and I (who both live abroad) have regular video calls with him and we are able to see how well looks, is dressed and how healthy (proof he is enjoying his food). He loves a cheeky banter with the staff and he is treated as one of a great and loving family. The staff are always polite, cheerful and professional. I would have no doubt in recommending this care home to anyone needing a place for their relatives to stay as it is indeed a home from home. The rooms are lovely and there are plenty of activities for the residents who are able and who want to join in."

Julie L
carehome.co.uk rating: 4.58 out of 5

"Thank you for everything you have done for Mum to enable her to live life to the full and for all the fun and laughter. From the very beginning, when Mum was adapting to being suddenly widowed in her late eighties, to a very short final illness, we have been enormously impressed and grateful to all the staff for their kindness, sensitivity, personal care, attention to detail, and wonderful attitude in helping Mum to make the very best of her time at Avery/Barchester Maple Leaf Lodge Care Home. Despite living with dementia, Mum has been able to continue to ‘be herself’ in the best way possible, with just the right amount of support needed for her to thrive. And, in Mum’s last couple of weeks we were able to spend all the time we wanted together as a family with just the right level of support and help , and knowing that Mum could not have been in a better place either physically or mentally."

Zosia C
carehome.co.uk rating: 4.67 out of 5

"I am very happy with the care and consideration given to my daughter. Obviously, we miss physical contact as she does but understand the need for this. I would not wish anyone to risk visiting and take in Covid-19. The staff are very good with facetime and pod time and they are very much appreciated by this family."

P W
carehome.co.uk rating: 4.83 out of 5

"Staff always go out of their way to chat to me when I call in to see my mum and since lockdown, when I've visited Mum in the pod. When I visited Mum I used to clean and cut her fingernails and deal with facial hairs. I wish these were covered with the care provided. Mum always looks at the staff with genuine affection and them to her, which is lovely to see."

J D
carehome.co.uk rating: 3.83 out of 5

"I have been very pleased with the standard of care at Maple Leaf Lodge Care Home. The staff are kind, caring and always willing to help, even in difficult and stressful circumstances. I would certainly recommend the home to others."

H C
carehome.co.uk rating: 3.83 out of 5

"I am very pleased with the care my mother receives. I trust all the staff as much as I can under present circumstances."

S R
carehome.co.uk rating: 3.92 out of 5

"My husband has vascular dementia following a stroke and entered the nursing home last September. I have never been in his room due to covid so unable to mark rooms completed this form as best I can but difficult as I just visit in the pod. The new manager arrived last weeks so should improve. The entertainment and entertainment staff are excellent residents are kept occupied."

M S
carehome.co.uk rating: 4.09 out of 5

"I have found the staff and reception very helpful if I need to ask about anything to do with mums care. They are a very friendly team. I can ask anything and know I will get a reply quickly. My mum is very happy that she is there."

A C
carehome.co.uk rating: 4.92 out of 5

"You can tell when you walk in that being here, as a resident or a visitor, it's going to be a great experience. You're welcomed with a smile; the place is airy and clean. As a visitor, you are included in everything that goes on. Your loved one is content; you know they are safe. Staff are giving and patient - this is everything a care home should be."

Margaret H
carehome.co.uk rating: 4.75 out of 5

"My grandmother has been at Maplelead for 2 years. The team have provided excellent care. The past year has been very hard for us all. The team deserve to be mentioned for all their hard work and commitment. Nothing is ever too much trouble. It was wonderful for the new manager to call us to introduce herself."

Kyle M
carehome.co.uk rating: 5.00 out of 5

"My husband's grandmother lives at Mapleleaf. She is very happy and the care is fantastic. She always tells us when we visit her in the pod how wonderful the care team are. I would recommend the home to anyone who is looking for care. Keep going and thank you to all the team for making her very happy."

S M
carehome.co.uk rating: 5.00 out of 5

"My Uncle has been at Maple Leaf for 3 years. The staff are all fantastic and assist my uncle with fantastic care, nothing is too much trouble. Throughout this awful pandemic, they have always had a smile on their face. I take my hat off to them all. The manager is very pleasant and always available to talk to if needed. Keep up the good work."

Gareth H
carehome.co.uk rating: 5.00 out of 5

"All the staff were friendly and helpful as always. There was a pleasant atmosphere and the residents were enjoying a visit from two musicians. The resident I was visiting was a little confessed and uncomfortable, the staff were lovely with her."

H B
carehome.co.uk rating: 5.00 out of 5

"My mother-in-law has been a resident at Barchester Maple Leaf Lodge Care Home since 2019 and despite the challenges over the past two years, her care has not been compromised at all and the current team has and is doing an amazing job, thank you to each and every one of you. Life for our loved ones is gradually returning to normal but in a measured and safe way hopefully keeping them and just as importantly the dedicated team looking after them, safe and well. We are very much looking forward to all the events planned in the coming months and to all the exciting and positive things planned for the future. Thank you to you all."

Julie C
carehome.co.uk rating: 4.83 out of 5

"I stayed at Maple Leaf Lodge for 2 weeks whilst my family were away. I found everything was well run, carers were very good, although I did not need help. Carers are very patient as some people were quite troublesome. Food was great, varied and always a choice."

E T
carehome.co.uk rating: 4.17 out of 5

"Very pleased with the care she received here. She is engaged in the activities, especially the dancing and is more active than when she went in."

J W
carehome.co.uk rating: 4.75 out of 5

"All staff are consistently friendly, helpful and fun-loving. Standards of cleanliness are high and meals are varied, healthy and delicious. We enjoyed a quiet space with coffee and cake. During her time here and my sister has become happier, healthier and (mostly) peaceful. Brilliant staff, I am so grateful!"

Margaret K
carehome.co.uk rating: 4.67 out of 5

"My husband has been at Barchester Maple Leaf Lodge Care Home for ten weeks. You approach the building, which is a warm colour and attractive looking, from the town centre with good transportation. This is home for the residents and Maple Leaf staff work hard and enthusiastically to make it so. Staff convey an attitude of knowing which residents want to chat, those who prefer to be alone and those that enjoy a bit of banter and a laugh. From my point of view, the ladies are excellent and keep me advised as to how my husband is reacting and give me details of his health. The atmosphere between staff members makes them a team that supports each other and is always available to is for help, a chat and support."

Susan P
carehome.co.uk rating: 4.42 out of 5

"The care home is well run by the management and staff. The carers are very processional, helpful and friendly."

Brian R
carehome.co.uk rating: 4.92 out of 5

"Me and my husband stay at Barchester Maple Leaf Lodge Care Home for respite care, this is our third stay here and we can't fault it. The food is nice and the staff are very kind."

M C
carehome.co.uk rating: 5.00 out of 5

"Very good care, food has been nice. Staff very friendly."

P N
carehome.co.uk rating: 5.00 out of 5

"Mum has been a resident for over eight months, she has settled in well and has been made welcome by the staff and other residents. Careers are fantastic with Mum and I can see that it is very much person-centred care, they have taken time to find out about Mum's likes and dislikes. There is a variety of activities for Mum and also an in-house hairdresser. I visit Mum on a regular basis and my impression of the home is always the same as the first wow!"

A R
carehome.co.uk rating: 5.00 out of 5

"Celebrating a big birthday for my mum, the home has really helped to make it something special. The team are always friendly and helpful. Mum has really appreciated it. Thanks."

A B
carehome.co.uk rating: 4.58 out of 5

"Amazing care home, great facilities, staff very caring, pet friendly. My nan feels looked after, she's kept entertained by the special weekly events. This care home is the best care home I've ever visited, it goes above and beyond all others."

B E
carehome.co.uk rating: 5.00 out of 5

"I would like to place a review on behalf of my uncle who is a resident. All the staff have a wonderful attitude, always caring and always speak to me when I visit. The activities programme is amazing, the activities coordinator does such an amazing job, she finds different activities for the residents to enjoy. In March, through all the activities coordinator’s hard work, she arranged for my uncle to attend the local football club one Saturday afternoon to watch a match, this is something he had wanted to do for some time as he was a regular supporter back in the day, the football club made them both very welcome, treated Uncle like a VIP guest, provided drinks, all the football team shook his hand and he even had a go at kicking the ball into a net, the pictures the activities coordinator took showed a wonderful, smiling uncle who loved the day so much, I don’t think he wanted to end. The activity programme over a week is always so varied and we all love looking at the pictures that are posted most days of what they have been up to."

Donna W
carehome.co.uk rating: 5.00 out of 5

"Very pleased with all the staff and the care they give to my Mum. They are all amazing, thank you so much!"

L B
carehome.co.uk rating: 5.00 out of 5

"My dear father-in-law is a resident here. He is receiving first-class care and sometimes goes on outings too. There is a beautiful garden here which he has been in. The staff are all friendly. Today, one member of staff has been very kind and supportive to me. She showed me a lovely photograph she took of my father-in-law when he was recently resident of the week which made my visit special."

Stephanie H
carehome.co.uk rating: 4.58 out of 5

"Dad came to Maple Leaf Lodge for just over 2 weeks of respite care while I had cataract surgery back home where I live. Without exception, all the staff I met were extremely courteous, competent and professional, giving me complete reassurance that he would be well looked after. Dad also had the opportunity to engage in social activities which he wouldn’t have had at home. I would not hesitate to recommend Maple Leaf Lodge for respite or longer-term care, it’s a fantastic facility with amazing people who work there."

Julie C
carehome.co.uk rating: 4.92 out of 5

"Would highly recommend Maple Leaf Lodge Care Home. All staff are caring and cannot do enough for you. The food is well cooked and a good choice at all meals. The gardens are lovely and beautifully kept by the friendly gardener, it's lovely to sit out in the sun and enjoy the peace in such surroundings. The coffee lounge in reception is an unexpected bonus. The receptionists are always ready to help and have a chat. Laundry staff are very helpful and friendly. Overall, my experience has been five-star in all respects."

J M
carehome.co.uk rating: 4.73 out of 5

"Mum is very happy here."

A R
carehome.co.uk rating: 4.33 out of 5

"The staff are pleasant and helpful. My resident relative has improved both physically and mentally since being at Maple Leaf Lodge Care Home."

Andrew R
carehome.co.uk rating: 4.17 out of 5

"This was an emergency respite admission as the lift at our facility was broken. There are three of us and we were made very welcome. The care staff are excellent and there are several activities on offer. We had three meals a day with a choice at each meal and the food was perfectly cooked daily on the premises. The reception staff were very helpful and I would recommend this care home for its welcoming decor and helpful staff."

C I
carehome.co.uk rating: 5.00 out of 5

"From day one the staff have been kind, helpful, polite and nothing is ever too much. The staff must have the off days but they always have a smile on their face when they come through the door. If there is something I don’t want on the menu the kitchen never hesitate to make me something I want. I don’t know how activities manage, so kind and always come to see me and do my shopping."

Sylvia F
carehome.co.uk rating: 4.92 out of 5