Reviews for Maple Leaf Lodge Care Home

"My husband has been at Barchester Maple Leaf Lodge Care Home for ten weeks. You approach the building, which is a warm colour and attractive looking, from the town centre with good transportation. This is home for the residents and Maple Leaf staff work hard and enthusiastically to make it so. Staff convey an attitude of knowing which residents want to chat, those who prefer to be alone and those that enjoy a bit of banter and a laugh. From my point of view, the ladies are excellent and keep me advised as to how my husband is reacting and give me details of his health. The atmosphere between staff members makes them a team that supports each other and is always available to is for help, a chat and support."

Susan P
carehome.co.uk rating: 4.42 out of 5

"My husband has been at Barchester Maple Leaf Lodge Care Home for ten weeks. You approach the building, which is a warm colour and attractive looking, from the town centre with good transportation. This is home for the residents and Maple Leaf staff work hard and enthusiastically to make it so. Staff convey an attitude of knowing which residents want to chat, those who prefer to be alone and those that enjoy a bit of banter and a laugh. From my point of view, the ladies are excellent and keep me advised as to how my husband is reacting and give me details of his health. The atmosphere between staff members makes them a team that supports each other and is always available to is for help, a chat and support."

Susan P
carehome.co.uk rating: 4.42 out of 5

"The care home is well run by the management and staff. The carers are very processional, helpful and friendly."

Brian R
carehome.co.uk rating: 4.92 out of 5

"The care home is well run by the management and staff. The carers are very processional, helpful and friendly."

Brian R
carehome.co.uk rating: 4.92 out of 5

"Me and my husband stay at Barchester Maple Leaf Lodge Care Home for respite care, this is our third stay here and we can't fault it. The food is nice and the staff are very kind."

M C
carehome.co.uk rating: 5.00 out of 5

"Me and my husband stay at Barchester Maple Leaf Lodge Care Home for respite care, this is our third stay here and we can't fault it. The food is nice and the staff are very kind."

M C
carehome.co.uk rating: 5.00 out of 5

"Having been "admitted" in June 2018, my expectation was to stay just 2 weeks. However, as it happened, my condition needed a longer stay. I have found the home a place of safety and reassurance. The staff are always cheerful and helpful. I am amazed at the extent and range of skills needed by the staff."

E D
carehome.co.uk rating: 4.58 out of 5

"Very friendly staff from all levels, mum has only been in a couple of days but the care she has received has been outstanding, always get a warm welcome when visiting and nothing is too much trouble. We have as a family been put at ease knowing she is well looked after."

Yvonne B
carehome.co.uk rating: 4.58 out of 5

"Mum always looks clean and happy when I visit. They try to let her be as independent as possible. Nice and bright and airy environment to walk about. Nice lounges to visit residents. Afternoon tea and cake very nice and homely."

Sharon B
carehome.co.uk rating: 4.50 out of 5

"Excellent, caring staff, willing to go the extra mile."

S C
carehome.co.uk rating: 4.58 out of 5

"Lovely, helpful staff and very happy to leave my mum in their care. Everything she could possibly need and home from home."

Lesley B
carehome.co.uk rating: 4.83 out of 5

"As a frequent visitor this month, I have been extremely satisfied with the welcome received by the Home Manager and team and how well run the home is. The team are always very courteous, cheerful and nothing appears too much trouble for them. The home always appears very clean and tidy and I feel so much at ease that my son is being looked after and cared for in such a wonderful environment."

Ray M
carehome.co.uk rating: 4.67 out of 5

"The home has a new manager and I have noticed how the atmosphere and the general running of the home has improved leaps and bounds. My brother is a long term resident and has always been very well cared for at Avery Lodge but his care has been wonderful over the past 2/3 months and I feel the new Home Manager has had a big influence on this improvement. There are a number of new members of staff and the recruitment has been spot on as they seem to have fitted into the care home environment so well."

Nicholas M
carehome.co.uk rating: 4.42 out of 5

"I have visited the Avery Care Home in Grantham to see a friend of mine who has been a resident for around three and a half years. During that time I have observed various members of staff performing their respective duties in a friendly, caring and professional manner. However, recently I have observed that there has been quite a number of staff changes which, I believe has impacted on the established members of staff. Who, appear to be undertaking additional tasks to supplement those newer members of staff gain an acceptable standard of professionalism. It would be very unfair to single out any individuals for praise, as I believe that ranging from the current management, reception, housekeeping, maintenance, activity coordinators, catering staff and of course, the care staff are all amazing in providing a safe, friendly and supportive place for my friend. Thank you. Overall, I believe that the Avery is a very good care home and it meets and fulfils my friends care requirements."

Danny W
carehome.co.uk rating: 4.00 out of 5

"Both my parents were residents at Avery Lodge for a number of years. My father was given a new lease of life by all that Avery Lodge offered during the six-plus years he was a resident. My mother was given extremely supportive care during the nine years she resided there. My parents varied in their care needs during their time at Avery Lodge and staff regularly reviewed and adjusted care to support them. Relatives are always encouraged to be involved in the review of care and staff are always willing to listen and act on any concerns. The friendly, kind staff always show dignity and compassion. The food, accommodation, facilities, cleanliness and residents' activities are all of a high standard. All the team at Avery Lodge work hard to provide an exemplary residential home. I couldn't have wished for more from a residential home for my parents."

Lyn E
carehome.co.uk rating: 4.92 out of 5

"Great care, staff are always friendly and helpful. My mum wouldn't live anywhere else and she is very happy here."

Jonathan R
carehome.co.uk rating: 4.83 out of 5

"The Avery is the best care home in our area and has done everything possible to make both my Grandparents feel at home. Things have not always been perfect, but have always been rectified quickly. The staff are almost all kind and caring, all the time."

Lucy M
carehome.co.uk rating: 4.17 out of 5

"Avery Care Home Staff and facilities are exceptional. My Uncle loves living at Avery Lodge and is truly hoping that it will be his forever home. The care home provides beautiful food, a clean and tidy environment and decorated beautifully. There are many activities for the residents both inside the care home and outside within the local area and beyond. A lovely place to retire or just to have a short respite. Having peace of mind my Uncle is in safe hands and is happy means the world to me and my family, thank you all!"

Sue H
carehome.co.uk rating: 4.92 out of 5

"We are very happy with the continuing care provided to my mother with advanced Alzheimer’s. The home and all staff have the greatest respect and dignity for her and other residents. A member of the family visits nearly every day and we are always greeted by kindness and knowledge of mums day."

Clare S
carehome.co.uk rating: 4.92 out of 5

"My Mum has been at Avery Lodge for a couple of years and I am totally happy with my mums care. The friendly, kind staff who really care about the residents, have been so sensitive to my worries too. Mums room is lovely and I know she considers it her home now."

Sue S
carehome.co.uk rating: 4.92 out of 5

"From start to finish, the experience of using Avery Lodge Care Home has been extremely positive. The care and dedication of all the staff provide a safe environment in which the highest standards of care are provided. My elderly mother was treated with dignity and respect by all staff and the facilities were always clean and well maintained. Additional entertainment was provided to further enhance the wellbeing of the service users and I would recommend Avery Lodge."

David S
carehome.co.uk rating: 5.00 out of 5

"On behalf of my friend and all of her friends, we would like to thank all of the management and staff at Avery Lodge who helped to ensure that she had such a special 93rd birthday. The catering was exceptional and more than exceeded our expectations. All of the staff were so helpful and friendly. Your help and support in creating such a lovely day for her have been invaluable and she would have had such an enjoyable day."

E K
carehome.co.uk rating: 5.00 out of 5

"All the staff are very friendly and always speaking when I visit - which is 4-5 times a week. You have a very good activity team always doing something but it is very noticeable when they are on holiday, that nothing seems to be planned. It can be long days for some of the residents when having to find something themselves to do."

D W
carehome.co.uk rating: 4.08 out of 5

"My parents arrived at Avery Lodge Grantham in September 2018 and were made to feel most welcome. The facilities are bright and clean. The majority of staff are extremely helpful and friendly and the Manager is always approachable and willing to listen to any concerns. Overall the food is very good although some dietary requirements initially met are sometimes forgotten. Overall I am extremely pleased with their care and can see they are looking at ways to improve their service including a variety of activities. Thank you Avery!"

Maureen G
carehome.co.uk rating: 4.08 out of 5

"On arrival, six months ago received a very warm welcome from staff/management. Have received very good service. The meals are 85% excellent and taste. The other 15% are sometimes very basic. The home is kept clean, light and airy. The staff are very attentive to our needs."

Bernard A
carehome.co.uk rating: 4.00 out of 5

"Most impressed with the tremendous backup support in helping mum settle. A very turbulent time in mum adjusting but the carers have so helped us all. Bless you, all."

Elizabeth T
carehome.co.uk rating: 4.75 out of 5

"Excellent staff care, pleasant and patient with a strong character. Small turnover of staff ensures continuity of care. Food- plentiful and available when residents request it. Avery Lodge has given the family reassurance that they do not need to get stressed about resident's care."

H W
carehome.co.uk rating: 4.75 out of 5

"Very supportive staff and well run."

G W
carehome.co.uk rating: 4.67 out of 5

"My wife entered Avery Lodge on 9/04/2018 and has settled in remarkably well. The staff show a high standard of professionalism in a very caring family environment. There is a warm, friendly atmosphere - calm and respectful. My wife has dementia and the staff, without exception, demonstrate patience and tolerance in trying circumstances. The whole family has been greatly impressed by the standards of Avery Lodge. I am happy that my wife is in such good hands."

Derek L
carehome.co.uk rating: 4.42 out of 5

"My mother (91) was assessed as being suitable for this establishment, being high dependent. During her stay, she slipped as the staff were putting to bed. No doctor was called and it was 4 days later before we found out her leg was broken. We received no assistance from Avery Lodge management on this and as a result, she was admitted to NHS hospital and did not return. Due to the lack of responsible care during the above episode, I cannot recommend this establishment."

W R
carehome.co.uk rating: 2.92 out of 5

"Happy my mother is in a safe and comfortable place. Would like to see rooms a little better furnished. There is also a strange aroma which I would like to see addressed. Staff are fantastic and cheery and very helpful."

Timothy E
carehome.co.uk rating: 4.25 out of 5

"My mother has lived at a care home in the North East since July but checked into this care home in January on a trial basis in the hope that she would move in permanently and be closer to me. However, after a week I took her out as I found the home unsatisfactory. I experienced problems with: Failing to dispense medication correctly, Two members of staff being unpleasant towards me, and one towards my mother, A member of staff being verbally aggressive towards another resident, Failing to offer a choice of food and providing food which was unsuitable, Her juice jug and glass not being replaced – had not been done by 4.30pm on one day, Her bed not being made. This care home gives the impression of being a lovely care home and some members of staff are very pleasant and hardworking. However, due to the above problems I could not leave her there, and I returned her to her previous home where I know she is treated with respect and dignity, her medication is dispensed correctly and she is fed well."

B T
carehome.co.uk rating: 2.33 out of 5

"Great place to retire to, extremely nice staff and pleasant to talk to. Highly recommend."

James C
carehome.co.uk rating: 4.92 out of 5

"Our mother was not initially well-disposed to going into a home and it was traumatic for her and us. She was initially on the dementia ward and was very well cared for but felt 'overwhelmed' by the 'busyness' there. We asked for her to be moved to the ground floor as soon as a room came up. This happened after a few months and she is now much more content. We really appreciate the kind, caring environment Avery Lodge provides."

Elizabeth M
carehome.co.uk rating: 4.58 out of 5

"Can't praise the staff enough, informed me about what was going on with my husband, explained certain issues. They're not only looking after my husband but they support me as well. Lovely lovely people. I know he is being well looked after."

Kay B
carehome.co.uk rating: 5.00 out of 5

"In recent years 3 family members have been resident at Avery Lodge. The quality of care received has been exceptional. The home is attractive and well maintained but it is the dedication of the staff that makes this home outstanding. Residents are treated with dignity, respect and kindness. Staff are warm and friendly. Visitors are always made welcome when just visiting or joining in with activities. Staff, whatever their role in the home, take the time to get to know the residents, chatting and having a laugh with them as well as doing their job and meeting residents' needs. As relatives, the staff have supported us through difficult times with professionalism, compassion and kindness. Queries or concerns have been swiftly addressed. As a family, we would like the staff to know we are so grateful for their dedication. You are an exceptional care home and we feel lucky and privileged to have had family members cared for by you. Thank you from the bottom of our hearts."

Sue R
carehome.co.uk rating: 5.00 out of 5

"Avery Lodge name clearly shown from the main road; gated, railed pedestrian path to entrance- automatic doorway. Vestibule/reception well staffed by smartly uniformed staff pleasantly welcoming bright people - extremely helpful. I was pleased with my accommodation - clean and tidy with good lighting and view of well kept and laid out gardens. En-suite area safely railed and alarms available - dining room tables cleanly set up, cutlery napkin wrapped. Meal attractively plated and well served by a happy team of staff. Truly "welcome home"."

Fraser A
carehome.co.uk rating: 4.75 out of 5

"My Aunty is a resident of Avery Lodge and I couldn't wish for a better place for her. She loves it there. The staff are amazing and the activities they hold are the best. When I visit her she has always got something to tell me and the places she has been, it's lovely to hear."

Emma A
carehome.co.uk rating: 5.00 out of 5

"I have visited a very dear friend who has recently been in the home for respite over the Christmas period and the staff are very helpful. I was greeted by happy staff on reception who offered me drinks and then showed me to my friend. My whole experience was wonderful and I would be wanting to stay there should I need some respite or retirement home. My dear friend is very happy and said everyone is very kind and helpful."

Jean C
carehome.co.uk rating: 4.50 out of 5

"My grandma is well looked after, the staff are both helpful and friendly and the entertainment that is provided is enjoyable for the residents. The food looked lovely my grandma thoroughly enjoys the food."

Bethany
carehome.co.uk rating: 4.58 out of 5

"Very welcoming and the staff were great and vary caring. The residents seemed to love the food. Everybody is so friendly and the home is very clean. People at reception are very nice and willing to help with any questions you may have."

Amy B
carehome.co.uk rating: 4.92 out of 5

"My relative came to Avery lodge for some respite and when I visited I was amazed how much the home wasn't like a care home the decoration was tidy and clean it smelt fresh the care was phenomenal and the activity programme was fantastic it reminded me of a hotel hands down the best care home in Lincolnshire."

Leanne H
carehome.co.uk rating: 5.00 out of 5

"More like a HOME than care home, always a helpful and friendly welcome from reception staff. The staff always seem willing to help. Lounges and general residents areas clean well decorated with a calm and relax feel, with plenty of activities available, the large garden is also always well maintained."

Stephen A
carehome.co.uk rating: 4.58 out of 5

"Wonderful setting and environment, excellent quality of care and only positive experiences when I visit my friend. I Would not hesitate to recommend Avery Lodge to anyone needing to find a caring, warm home of the highest standards for their loved ones."

Jo S
carehome.co.uk rating: 5.00 out of 5

"Lovely home and staff would recommend to all. Kept my relative entertained, well looked after and the environment clean every time I visited. Both myself and my parents never had any complaints at all!"

Paul F
carehome.co.uk rating: 4.75 out of 5

"This is an excellent care home where staff are totally committed to delivering client centred care based on individual need. The care environment is clean and bright where each resident has an individual care plan suited to their lifestyle and activities to ensure the body and mind is kept challenged. May I take this opportunity to thank all the staff who work tirelessly every day to provide this home from care centre."

Sean
carehome.co.uk rating: 4.83 out of 5

"Staff are always polite, cleanliness is very good and you're always made welcome. Reception are very good and friendly housekeepers."

Jill M
carehome.co.uk rating: 5.00 out of 5

"The home was bright and cheerful as soon as entering with decorations (xmas) spread around the home bringing festive cheer. Residents seemed to be in full flow, with some musical entertainments on to keep residents entertained. I was there about three house and all the staff were welcoming and friendly and very helpful."

Sam T
carehome.co.uk rating: 4.83 out of 5

"I have visited several times, my experience there was great. Everybody is so friendly, the home is very clean. People at reception are very friendly and willing to help with any questions. The housekeepers do a great job the whole building is spotless. The food on offer there looks very good."

Lisa D
carehome.co.uk rating: 4.58 out of 5

"Staff are friendly and very kind. Always activities going on. Management are all very helpful and can talk to them about anything. Overall standard is excellent and lovely."

Andrew T
carehome.co.uk rating: 4.58 out of 5