Reviews for Marnel Lodge Care Home

"Friendly staff, kind and chatty with residents and visitors. Home clean and comfortable. Very much like the coffee area, apart from acoustics makes hearing difficult, especially for anyone with hearing problems. Think the food is satisfactory but quality in some instances could be better, e.g. sausages, soup etc. could be a bit tastier, especially as regards value for money. Activities seem good, I know my mum-in-law enjoys them."

Susan C
carehome.co.uk rating: 4.25 out of 5

"Friendly staff, kind and chatty with residents and visitors. Home clean and comfortable. Very much like the coffee area, apart from acoustics makes hearing difficult, especially for anyone with hearing problems. Think the food is satisfactory but quality in some instances could be better, e.g. sausages, soup etc. could be a bit tastier, especially as regards value for money. Activities seem good, I know my mum-in-law enjoys them."

Susan C
carehome.co.uk rating: 4.25 out of 5

"The care, compassion and love provided at Barchester Marnel Lodge Care Home for my father was truly fantastic. The staff are kind, considerate, attentive and my father enjoyed their company. The staff were always very welcoming of myself and other family visitors. The compassion, respectfulness and support provided at my father's passing was very touching and helpful. I could not recommend Marnel Lodge more highly."

John G
carehome.co.uk rating: 4.75 out of 5

"The care, compassion and love provided at Barchester Marnel Lodge Care Home for my father was truly fantastic. The staff are kind, considerate, attentive and my father enjoyed their company. The staff were always very welcoming of myself and other family visitors. The compassion, respectfulness and support provided at my father's passing was very touching and helpful. I could not recommend Marnel Lodge more highly."

John G
carehome.co.uk rating: 4.75 out of 5

"Initially Dad came for respite care for two weeks at Barchester Marnel Lodge Care Home after coming out of hospital and returned home for independent living, until May 2023 when he became a full time resident at Marnel Lodge. From Dad's first day at Marnel Lodge until his last he has received excellent care, compassion and support from all the staff. I have been coming up to Marnel Lodge on regular visits to see Dad and regard the staff as my friends and extended family, so I'll miss visiting Marnel Lodge now. Dad's had a lot of fun and laughter during his stay at Marnel Lodge especially in his early times here, regularly winning the bingo, singing songs when the singer came in. Playing the piano himself in the lounge on occasions. Enjoying the camaraderie and friendship of the staff & fellow residents. I suppose what I'm simply trying to say is that this place became Dad's home and he felt very comfortable, content and happy here. So thank you to all the staff at Marnel Lodge for making that possible."

Steven G
carehome.co.uk rating: 4.75 out of 5

"Initially Dad came for respite care for two weeks at Barchester Marnel Lodge Care Home after coming out of hospital and returned home for independent living, until May 2023 when he became a full time resident at Marnel Lodge. From Dad's first day at Marnel Lodge until his last he has received excellent care, compassion and support from all the staff. I have been coming up to Marnel Lodge on regular visits to see Dad and regard the staff as my friends and extended family, so I'll miss visiting Marnel Lodge now. Dad's had a lot of fun and laughter during his stay at Marnel Lodge especially in his early times here, regularly winning the bingo, singing songs when the singer came in. Playing the piano himself in the lounge on occasions. Enjoying the camaraderie and friendship of the staff & fellow residents. I suppose what I'm simply trying to say is that this place became Dad's home and he felt very comfortable, content and happy here. So thank you to all the staff at Marnel Lodge for making that possible."

Steven G
carehome.co.uk rating: 4.75 out of 5

"Always pleasant to visit because the home is well cared for as are the residents. Staff are caring. Hard to expect more under what are constrained circumstances."

Clive F
carehome.co.uk rating: 4.67 out of 5

"My mother has been at Marnel Lodge for just over a year. She is well looked after and comfortable with all the assistance and support that she needs. The staff are approachable and accommodating and go out of their way to be friendly through personal contact. My mother isn't able to show her appreciation very often but still receives a high level of care."

Frank S
carehome.co.uk rating: 4.08 out of 5

"I can compare yourselves with an almost identical Barchester home. Marnel Lodge is a well-run home with a full and well-trained staff and is therefore in the "good value for money" category."

Ron F
carehome.co.uk rating: 4.45 out of 5

"Very friendly staff. Always with a smile. My sister is well looked after and appears to be happy."

Richard F
carehome.co.uk rating: 4.83 out of 5

"Dementia is emotionally draining for relatives. Staff very helpful."

Mervyn B
carehome.co.uk rating: 5.00 out of 5

"The experience is positive. The facilities are well developed and kept in a clean manner. The staff are friendly and make my mother feel comfortable and safe. Possible areas for improvement are: -Somehow to get the residents to take some more gentle exercise. -Stop items going missing."

K M
carehome.co.uk rating: 3.25 out of 5

"Since recovering from skin graft surgery after 2 falls, mum has come on leaps and bounds. Being in Marnel Lodge she is chatty and friendly and the staff are fabulous with her. Everything/one is warm, friendly, compassionate and as relatives, we feel welcome. Organised events are superb and always well attended. It's the best place I could have chosen for mum."

L B
carehome.co.uk rating: 4.67 out of 5

"Very friendly and helpful staff. Looking forward to coming here."

Susan B
carehome.co.uk rating: 5.00 out of 5

"Compared to the home mum first went into, this home is like being on a different planet. So much better. Staff are great and well trained. Thank you for being so good with my dad as well. He is so much happier as well."

Jayne H
carehome.co.uk rating: 4.73 out of 5

"I have been a volunteer for 3 years. Still enjoy coming here. The staff are very friendly and helpful."

Christine R
carehome.co.uk rating: 5.00 out of 5

"I find the staff very caring and have always helped my grandma when I have asked."

Alison C
carehome.co.uk rating: 3.92 out of 5

"Generally, dad is well looked after, has good meals and complaints one followed through. Sometimes there is confusion when dad is not well and not always clear as to what nursing staff are doing. Bathroom is not always left tidy, tubes left off toothpaste etc."

J M
carehome.co.uk rating: 3.33 out of 5

"Visited 5 homes in total and Marnel Lodge was the best one. Best value for money. Manager's lovely. Homely. Staff are chatty and lovely."

Frank B
carehome.co.uk rating: 3.92 out of 5

"Really great as dad has not been well for a couple of weeks and he has been looked after exceptionally. Nothing but praise for the staff of Marnel Lodge, can't praise them enough."

Marion H
carehome.co.uk rating: 5.00 out of 5

"First experience of coming to see my great great uncle. He seems to have really settled in and it seems like a lovely place - staff are polite and greet you at the door and make you feel welcomed. I've not seen him so happy in a very long time."

C S
carehome.co.uk rating: 5.00 out of 5

"Everyone at Marnel Lodge was extremely kind, caring, patient and loving towards my father during the year that he was there. The care and attention he received was excellent on all fronts. The staff were very kind and understanding to me as well, helping me through difficult stages."

Jane M
carehome.co.uk rating: 4.83 out of 5

"Since my Grandmother has moved into Marnel Lodge she has been so happy. The staff are absolutely fantastic and the building and garden are beautiful. It really is a place that cares and I couldn't think of anywhere else for her to live. I would definitely recommend."

Sam L
carehome.co.uk rating: 5.00 out of 5

"A wonderful home. My aunt had to go in after always saying I am never going into a care home. She loved it there. The carers/nurses/management were all caring, considerate, helpful and attentive. Nothing was ever too much trouble. A truly lovely place with a nice garden too. When I get older I would not hesitate to choose Marnel Lodge as the home I would go into to!"

Anthea C
carehome.co.uk rating: 5.00 out of 5

"First visit - staff very welcoming and took time to chat to us before taking us to residents room. Totally unphased when set alarm off in error. Everyone met seems very kind, always smiling. Home seems bright, clean and colourful. Love the idea of Memory Lane and objects around to stimulate minds. The environment felt very safe and leaving reassured in good hands, lovely!"

Liz B
carehome.co.uk rating: 5.00 out of 5

"Until it happens to you, it is impossible to understand the stress and complexities of dealing with a loved one's health, mental welfare and financial issues. I visited many homes of varying degrees and costs and concluded that Marnel Lodge was an outstanding candidate for my mother's care. The staff were welcoming and sympathetic and knowledgeable. Despite this being very early days for my mother's care, my intuition is that the responsive manner demonstrated thus far, will continue."

Barrie W
carehome.co.uk rating: 5.00 out of 5

"My Grandmother moved into Marnel Lodge about a month ago. The treatment that she has received has been excellent, the staff have been very welcoming, not only to her, but my family which has made the whole experience a lot easier emotionally."

H T
carehome.co.uk rating: 4.75 out of 5

"My father arrived at Marnel Lodge in May 2017 and soon settled in to enjoy the comforts of being cared for by a loving team. He also started to enjoy the number of activities that are a big part of the home which he could choose to take part in, or not. It was always what Dad wanted to do. Having a long complex medical history, the care he received was second to none. When his health started to fail further his end of life plan was implemented and all my sister and I can say is that he was cared for with love, compassion and dignity right to the end for which we are truly grateful. If you are reading this review deciding to place your loved one into a home, please remember that Marnel Lodge is only what it is today because of the 'whole' caring family that work there, which make it the special place it is. I would highly recommend this home."

Jackie P
carehome.co.uk rating: 5.00 out of 5

"My father has resided at Marnel Lodge for the last nine months. In that time he received exemplary care. The staff have always been attentive and supportive. His complex medical needs were competently catered for by the professional nursing staff. The carers and events coordinators ensured he was entertained and enjoyed many a hearty joke. When my father had to receive end of life care, the staff stepped up the support to an even higher level. At this time all our family were given every consideration. We feel privileged to have been a part of the Marnel Lodge community and would like to thank them all."

Corinne P
carehome.co.uk rating: 5.00 out of 5

"The staff have been excellent at ensuring my aunt gets the physical care she needs, as well as the emotional reassurance and care as her dementia progresses. Since I live a long distance from Marnel Lodge, I call to check on my aunt, staff are always happy to talk to me and they keep me informed of any changes in the care plan or medications. I would definitely recommend Marnel for dementia care!"

G I
carehome.co.uk rating: 4.67 out of 5

"I stayed at Marnel Lodge for five weeks in October/November for respite care and found it to be very good in every respect. A roomy purpose built building surrounded by a lovely garden with competent, capable and caring staff."

M R
carehome.co.uk rating: 4.00 out of 5

"Always clean, rooms lovely. Carers very jolly and caring. Garden really nice."

D S
carehome.co.uk rating: 3.92 out of 5

"I asked if a member of staff could attend, to support mum, at our son's wedding. We were fortunate to have the assistance of the two activities assistants at the wedding, however, staff at the home all helped mum have a day to remember. I can't thank everyone enough. An excellent day for all."

J M
carehome.co.uk rating: 4.58 out of 5

"We are really pleased with Marnel Lodge and any problems we might have are due to my mother's inability to feed herself properly whilst refusing any help. As a result, she spills a lot of drinks on herself and in her room and the dining room. The staff are amazing, kind and caring."

Jennifer C
carehome.co.uk rating: 4.42 out of 5

"The building rooms etc one always clean and well presented. The staff are friendly and kind without exception including chefs and maintenance staff. Staff go out of their way to entertain the residents sometimes visitors with ball games, a quiz and sings songs etc. I have not seen meals or know the cost, but I always get invited to tea and cake on a Fridays when my friend and I visit."

Patricia W
carehome.co.uk rating: 4.70 out of 5

"My parents spent their last few years in Marnel Lodge, my mum having passed away last July and my dad in April. They settled so well into their lovely rooms and came to love their carers. Unfortunately many carers moved on during that time but those who are still there became loyal friends to my parents, myself and my family. My dad was able to be in Marnel when he passed away. The support and care that we all received meant so much to us. The care home is attractive, welcoming and I felt so at home there. Many thanks to everyone there, especially the nursing staff who helped to make my dad as comfortable as possible towards the end."

Jane H
carehome.co.uk rating: 4.82 out of 5

"Jazz evening, an excellent evening attended well by many residents who the staff encouraged to join in and even dance to the music. The social events are so important to the residents and are well attended by the family's as well. The staff, participate themselves at these occasions making an almost party atmosphere. Well done Marnel Lodge."

G B
carehome.co.uk rating: 4.33 out of 5

"Dad lived at Marnel Lodge Care Home for two and a half years. He wasn't always the easiest character but was always treated with kindness and respect. They went out of their way to make sure his life was enjoyable and interesting. He loved the food and spoke fondly of the staff. We always felt welcome and supported by everyone who worked at the home and any problems were quickly resolved. In his last weeks, the end of life care was superb and the nurses and carers enabled him to have a dignified, comfortable and pain-free death with his family around him."

Sue W
carehome.co.uk rating: 4.92 out of 5

"Nice friendly staff who clearly care for the residents. I enjoy visiting the home and my relative."

CF
carehome.co.uk rating: 3.92 out of 5

"My friend seems very well cared for and always looks smartly dressed and hair very nicely done. Staff are always happy and very helpful."

Elaine W
carehome.co.uk rating: 4.25 out of 5

"Everybody at Marnel Lodge, from domestic staff to the manager is 100% focused on the happiness and individual needs of every resident. Their community get-togethers are amazing. The last one being Halloween. The entertainment was first class and a very high percentage of families and staff joined in, it was a great party. I videoed the evening and posted it on Facebook, I had more than 150 comments on how wonderful it was."

Jan S
carehome.co.uk rating: 5.00 out of 5

"My father became a resident of Barchester Marnel Lodge Care Home at the end of 2015 after a fall. Over the last twelve months, the staff have helped him settle in. He has been allowed to make his room his own. Residents and family are kept well informed of activities taking place. Also, I am always notified if my father needs to take any extra medication or when he has fallen."

Patricia R
carehome.co.uk rating: 4.42 out of 5

"I often come with my Nan to see her friend and it is a very nice home. All the staff are really nice."

Daniela E
carehome.co.uk rating: 5.00 out of 5

"My friend has been most happy at Barchester Marnel Lodge Care Home. As a visitor, I have been welcomed and feel most at home. I would be happy to come here if I find myself on my own."

C R
carehome.co.uk rating: 5.00 out of 5

"My mother has been in Marnel Lodge for a couple of years now and I'm very pleased with the standard of care she receives. My mother has a lovely big clean room and she is very comfortable. The management are approachable and friendly and the nurses and carers are wonderful."

Sarah B
carehome.co.uk rating: 4.67 out of 5

"My Daughter-in-law has been very well cared for and the whole family feels very satisfied with her comfort and care."

A B
carehome.co.uk rating: 4.56 out of 5

"Care is very good. I am very pleased with the home."

Kathleen T
carehome.co.uk rating: 4.42 out of 5

"From our first visit to view Barchester Marnel Lodge Care Home, everyone was very friendly and caring. The atmosphere is calm and happy with no blaring TVs. What must be a most distressing experience for my mother has been handled with kindness and understanding. The family are also kept informed and all the staff are as friendly and caring to us as they are to the residents."

Lillian G
carehome.co.uk rating: 4.92 out of 5

"Some excellent staff and care with a few requiring to gain experience and confidence. Staff very considerate of relatives. My husband enjoyed his meals and there were frequent snacks between meals. Activities limited by wide-ranging needs of residents with dementia, but staff interact frequently with residents when passing by. End of life care went as planned with dignity and caring."

P D
carehome.co.uk rating: 4.25 out of 5

"This is a lovely home. My friend is happy and well cared for. A warm welcome and coffee is also given to visitors."

M H
carehome.co.uk rating: 4.00 out of 5