Reviews for Melbourn Springs Care Home

"Barchester Melbourn Springs Care Home is amazing. My mum is so happy and tells me all the time. The care and kindness is second to none. It feels like a well-looked-after home, not a care home. My mum’s room is lovely. Nicer than her room in her flat. Happy Mum, happy us!"

Brenda K
carehome.co.uk rating: 5.00 out of 5

"The home has been incredibly helpful. It was quite traumatic for me to move Mum into care and to move her across the country but the staff was so supportive. Mum is settling in really nicely and seems happy now."

G G
carehome.co.uk rating: 5.00 out of 5

"Very kind, caring and professional."

B L
carehome.co.uk rating: 5.00 out of 5

"All the staff were very caring and considerate to my husband, who suffered from dementia. His privacy was always maintained in a beautiful way, and I felt cared for when I visited him every day. Unfortunately, my husband has passed away, but I have no hesitation in recommending your care home to anyone. Thank you."

Judy S
carehome.co.uk rating: 4.58 out of 5

"My father has been a resident for three months and I can't speak highly enough of Melbourn Springs Care Home. The staff especially are all amazing and continuously go the extra mile. Nothing is too much trouble. The home is beautifully decorated, and wonderfully equipped and there is always something going on. The dining room always looks inviting and the food is of a very high standard. Melbourn Springs Care Home is the 5* luxury care home. Thank you for all that you do."

Leah G
carehome.co.uk rating: 5.00 out of 5

"Mum has now been a resident at Melbourn Springs for almost a year and is extremely happy! The entire staff, including management, carers, housekeeping, catering, groundsmen, reception and, of course, the indefatigable activity leaders are a wonderful mix of kindness, fun and professionalism and I have no worries whatsoever about her care or her day-to-day needs. The food is wonderful, the activities frequent, diverse and entertaining and Mum, who has dementia, loves the sociability, variety and companionship of her life there. Families are welcome to visit and kept up to date constantly and every time I visit, the atmosphere is happy, fun and relaxed. We couldn’t have chosen a better place for Mum and her smiles and laughter tell me all I need to know! Thank you to everyone for your care and kindness to Mum."

Sue D
carehome.co.uk rating: 5.00 out of 5

"My father was a respite resident a couple of times at Melbourn Springs. On both occasions, arrangements needed to be made at short notice due to bouts of ill health of my mother. This was handled with great efficiency by the home allowing my father to take up residency quickly and providing flexibility to extend his stay as needed. The staff and facilities are excellent and always accommodating. Knowing my father would be well looked after and in a safe environment was a great relief and helped minimise any additional stress, particularly for my mother, allowing her to focus on her recovery. Even though my father suffered from dementia, on his second visit he recognised the home and was happy to be back- a testament in itself!"

T F
carehome.co.uk rating: 4.75 out of 5

"Moving a loved one into a care home is never easy. We had to make that difficult decision over 2 years ago and have never regretted choosing Melbourn Springs. The level of care to date has been outstanding and my mother-in-law’s life has been enhanced since becoming part of the ‘Melbourn Springs family.’ Every department plays its part in making Melbourn Springs what it is. Such a happy caring safe and special home from home. It is so reassuring to have such a wonderful team looking after my mother-in-law especially so now as health issues have become more complex."

P A
carehome.co.uk rating: 4.58 out of 5

"My mother was one of the first residents of Melbourn Springs, arriving a few weeks after it opened. The home is modern, comfortable, welcoming and appears sparkling clean. Mum is very well cared for in a safe and secure environment by staff who understand her individual requirements, doing their best to administer these to a high standard. The staff are very friendly and demonstrate an impressive range of interpersonal skills. I have always found communication with staff to be excellent, with nothing too much trouble. The catering, in my opinion, can only be described as outstanding with a good choice of quality food each day. I have, additionally, been so impressed with the wide range of activities organised for residents, should they wish to partake."

R P
carehome.co.uk rating: 4.92 out of 5

"My experience has been positive in every respect. There are really excellent carers who look after my wife even better than myself. They attend to her every need and show more understanding and compassion than I ever expected. This is after her being rejected by another care home who gave me notice that they were unable to manage her needs. I recommend Barchester Melbourn Springs Care Home wholeheartedly."

Ray H
carehome.co.uk rating: 5.00 out of 5

"Barchester Melbourn Springs Care Home is a beautiful home, luxuriously decorated and furnished. When Mum moved there in 2020, she didn't need much personal care and all was well. However, when Mum's dementia worsened, she moved to Memory Lane and I saw a decline in the standard of her personal care (unwashed face, long dirty fingernails). The carers are caring, friendly and hardworking but I don't think there are enough to provide high-quality care to residents with dementia. After a hospital stay, the management refused to take Mum back, saying she must transfer to a nursing care home. Several other experienced health professionals disagreed - but still Mum couldn't return. I think there was another reason for this. Mum is now in another residential home where she's put on 9lbs (more time to eat meals), personal cleanliness is better and no infections. Melbourn Springs' activities, entertainment and food are wonderful but if your loved ones need a lot of personal care it may not be the best place for them."

F K
carehome.co.uk rating: 3.92 out of 5

"Mum came out of hospital just before Christmas. When she was settled, I asked if she wanted anything and she said "just a cuddle" from her favourite carer. He we working on another floor that day but came down at lunchtime to give her what she needed. His family and dog attended the Christmas dinner which made my mum's day."

C G
carehome.co.uk rating: 4.50 out of 5

"We cannot fault the care staff at all! Particularly the care assistant, the caregiver and the team leader. As a family, we feel the care provided by the caregiver and the care assistant is above and beyond our expectations. We are very impressed with the effort the activities team put into organising entertainment for the residents. My grandmother has taken part in many games, watched some fabulous performances from singers and dancers and enjoyed trips out on the bus many times. We do feel there is often a breakdown in communication from management and senior staff which often causes confusion and can be very frustrating."

K D
carehome.co.uk rating: 4.67 out of 5

"The staff are very attentive, have taken very good care of my mother. It is excellent that the activities are catered to those both with and without dementia. The facility itself is great. They treat both residents and visitors with dignity and respect."

David J
carehome.co.uk rating: 4.58 out of 5

"My great-nan lives in memory lane and the care is amazing. A particular care assistant and my great-nan get on very well and they are very friendly and caring. My great-nan always looks much happier and better when they are in work."

Liv D
carehome.co.uk rating: 4.58 out of 5

"My mother has been in Barchester Melbourn Springs Care Home for about one year. We expected it to take time for her to settle in, having previously lived independently for over twenty years, but she felt at home almost straight away. It is not only a very safe and comfortable place but the care provided has been excellent."

John H
carehome.co.uk rating: 4.17 out of 5

"Superb respite care for my mother. Nothing is too much trouble, and all are delivered with a smile and attention to detail. Beautiful room onto the garden, clean and homely. Nothing to fault!"

Annette M
carehome.co.uk rating: 4.83 out of 5

"Mum has been in Melbourne for several weeks. As a lady who loves her food, she is bitterly disappointed with the whole experience. Breakfast - if having a cooked breakfast that has been fine. There is no granola-type option or fruit. Lunch - as a person who generally loves fish - Friday fish has been meagre portions, and described by mum as “the worst fish I’ve ever eaten.” Very little or no fresh vegetables, eg on Sunday just a few carrots, no fresh green vegetables. Insufficient meat. Evening meal, soup - generally okay, Fresh home-baked bread listed on the menu is not available. Sandwiches - poor quality bread, no salad or coleslaw to go with it. Mum is used to having salad every day. On the day she chose cheese and biscuits she was given 2 crackers and when asked for more was told there may not be enough! Eventually, she was given 2 more. Fruit salad is often listed but not always available. The dining room looks appealing, and the menu looks attractive, but what’s delivered does not match."

Linda R
carehome.co.uk rating: 3.17 out of 5

"My mother-in-law moved in a few months ago. She is well looked after, the carers are very friendly and care deeply about the residents. Any request I make is acted upon quickly. My feedback is heard if something needs to change. The environment is lovely and the food is very nice."

C B
carehome.co.uk rating: 4.83 out of 5

"Friendly, kind, caring, helpful, approachable and respectful. Just some of the qualities of the management and staff at Melbourn Springs. Taking on board any issues or concerns raised and acting efficiently and effectively to deal with them. A lovely group of residents that interact well together and with the staff."

David L
carehome.co.uk rating: 4.67 out of 5

"Excellent service, my aunt is happy, healthy and comfortable. Melbourn Springs is clean, tidy, the staff are friendly, efficient, seem very skilled, and are welcoming when I visit... My aunt is well cared for."

Alastair T
carehome.co.uk rating: 4.58 out of 5

"My mother (close to her century) moved in ten weeks ago. The staff, especially carers and assistants, all show excellent and significant support and genuine care. The home appears well-run and definitely gives a good feeling on every visit that I have made. The food has come in for regular comments; it does not really match the description on the menu and sounds like it could be presented better. I understand that a new chef is expected...I would probably give five-star but for this issue. As my mother said, "I came here expecting everything to be easier and better but the food does not reach my expectations". The activity organisers seem really enthusiastic and encouraging, although my mother does not feel like doing everything offered! A team leader also took on board some of my comments, made some improvements to my mother's environment after a recent fall. The handyman made my mother at home when she first moved in. I would be happy to recommend Barchester Melbourn Springs Care Home to others."

P J
carehome.co.uk rating: 4.42 out of 5

"My mum has recently moved to Barchester Melbourn Springs and we couldn't be happier with her care. The cheerful, friendly, helpful staff have made all the difference to her overall experience of having to move away from her own home. The care team have been wonderful, there are always a variety of activities on offer, the food is good and plentiful and the overall environment is clean and welcoming."

G F
carehome.co.uk rating: 4.75 out of 5

"As my father-in-law's condition has declined, we have had to make the difficult decisions about his care. Initially, Barchester Melbourn Springs Care Home was able to move him to a specialist dementia community. The staff and management could not have been more helpful and supportive of us in making the decision and then moving my father-in-law. His care on the unit was excellent - we cannot thank the staff enough. Sadly, his condition has progressed further and we have had to move him to a home that can provide nursing care. Again, they were very supportive of us in the decision and the move. We are very grateful to them for this. We have been fortunate that space was available in a home in the same group - minimising the administration and speeding the process. The Melbourn Springs staff were only concerned about what was best for him at all times."

Tim C
carehome.co.uk rating: 5.00 out of 5

"A wonderful team who supported my father with care, dignity and kindness throughout his stay during good and more challenging times, when Dad's health was not as good. As a family, we have been kept up to date at all times and always made to feel welcome when visiting. I cannot thank them enough."

Katrina G
carehome.co.uk rating: 5.00 out of 5

"My mum has been a resident for three months. The staff are incredibly compassionate and attentive, always going above and beyond to ensure the well-being and comfort of their residents. The facilities are clean and well maintained creating a welcoming and safe environment. My mum enjoys the variety of activities offered. We were also delighted that during the summer we were able to use one of the lounges to visit with extended family and are always offered a coffee/tea. Overall I would highly recommend Melbourn Springs to anyone seeking a caring and supportive environment for their loved ones. The dedication of the staff and the quality of care provided have made a significant difference in Mum's life."

Andy K
carehome.co.uk rating: 4.50 out of 5

"Excellent care and service provided to my mum. She was staying at Barchester Melbourn Springs Care Home for 3 months respite care, following regular hospital visits after falls at home. She has settled in so well, we have decided to change her stay to permanent resident, which mum is very happy with. The staff not only give mum confidence with her mobility and medication care, she doesn't have to worry about her meals and housekeeping. This is great for her family too, as all the staff are so friendly and helpful that we have every confidence that they will ensure mum continues to be happy and well cared for. Thank you to all the staff at Barchester Melbourn Springs Care Home"

Mandy F
carehome.co.uk rating: 5.00 out of 5

"My Mother in Law lived at Barchester Melbourn Springs Care Home for 5 months before she passed away in November 2024. She also went there for respite stays a few times over the years leading up to moving there permanently. We cannot fault this care home. It is spotlessly clean, beautifully decorated and the food is really good. The staff are all so caring and kind - especially one member of staff in particular who was exceptionally kind and caring (both to my husband and I, and to my mother in law). Melbourn Springs is a wonderful place. Thank you very much for everything you did."

H W
carehome.co.uk rating: 5.00 out of 5

"My husband has been in Barchester Melbourn Springs Care Home for just over a year. The carers all treat him with respect, compassion and are always very supportive. He was born in Liverpool so has that wonderful sense of humour which is reciprocated by all the staff making him smile. He especially enjoys those activities which involve music and animals. The home is kept so clean and fresh which I know is hard work and the food is delicious. If you don't like what you see they will always provide something else. It is so comfortable, like a home from home. It took me a long time to find the right place for him. It is comforting for me to know that he is in safe hands and happy."

Susan W
carehome.co.uk rating: 4.92 out of 5

"My 97-year-old mother has been a resident for well over years, during which time she has received 'excellent' care. Even during the Covid emergency, the home provided 'exceptional' resident support. The place has always felt like a 'family' home due to its very high standards of care, entertainment and general maintenance (not forgetting the fabulous food)! The current local management is the best yet, they listen and act upon any issues very promptly and communication has improved greatly."

John S
carehome.co.uk rating: 4.50 out of 5

"Most importantly, the staff are extremely helpful and kind. I will have no hesitation in recommending this care home."

Hazel F
carehome.co.uk rating: 4.83 out of 5

"I would like to express my heartfelt thanks for the lifting of regulations, which allowed me to be with my 93-year-old father, after many months of separation. The lateral flow test was efficient and swiftly undertaken by a nurse, who explained well what I had to do. I was able to enter my father's room, hold his hand and witness the smile that spread across his face as he gripped my hand tightly. Then next came an outdoor visit, on a sunny terrace beside raised beds newly planted with violas/pansies. The male carer who gently persuaded my father to leave his room via the convenient french doors that lead directly to the gardens then offered us Earl Grey (a nice personal touch, he remembers our preferences!). My Easter visit included Dad's ever-cheerful carer enthusing as together we created an Easter egg "tree". She'd been the Activities Co-ordinator. A management decision to lift the restricted limit of 30 minutes allowed us all Tuesday afternoon together with yummy homemade cakes thanks to catering."

Rosalind M
carehome.co.uk rating: 4.42 out of 5

"This has been a wonderful experience in meeting such a caring group of staff - every one of them. My sister-in-law is so very happy and is cared for in every way, for which I am grateful for such a lovely lady. If my time comes when I would need a care home, Melbourn Springs Care Home would be my choice."

B J
carehome.co.uk rating: 5.00 out of 5

"I transferred my mum last week from another care home. My mum has only been here a few days but within that time, bearing in mind we are in very strange times currently, my mum from my telephone call today has transformed. She sounded so so happy and with the wonderful interaction of staff has been made to feel relaxed and comfortable. Even her speech was beginning to improve. She is now not frightened to ask for help and is responded to in a kind and prompt manner. The whole experience from start to moving mum has been dealt with in an extremely professional and caring way by Melbourn Springs. I cannot praise Melbourn Springs enough for putting a spring back in my step, knowing my mum is happy and so well-loved and cared for already - thank you! Thank you to all of the care staff - hope we will all meet soon for a party!"

Tricia
carehome.co.uk rating: 4.58 out of 5

"My Uncle has experienced respite breaks in other homes in the area but nothing comes close to the outstanding experience he is having at Melburn Springs. The home is smart, bright, and beautifully decorated but still has an amazing warmth and the staff and care are superb! Not to mention the food, which my Uncle says is excellent! I would not hesitate to recommend Melbourn Springs to anyone and he has already booked another break later this year."

C B
carehome.co.uk rating: 5.00 out of 5

"Satisfied on all accounts in difficult times."

David K
carehome.co.uk rating: 4.92 out of 5

"My husband was cared for with kindness at Melbourn Springs Care Home. Staff were cheerful, thoughtful, and made his short stay there a pleasant experience, despite being away from home."

J K
carehome.co.uk rating: 4.91 out of 5

"I have been exceptionally impressed with Melbourn Springs and the care my Uncle is receiving. He has vascular dementia and has had health complications. However, all of our worries have been quashed by the superb care he is receiving. We did look at other homes but so pleased that we chose Melbourn Springs. He is very happy in the Memory Lane dementia community and thoroughly enjoys the activities, like the magic table and food too! Highly recommended."

R A
carehome.co.uk rating: 5.00 out of 5

"My wife has advanced and advancing Alzheimer’s with vascular dementia. She has additional serious health issues that make the choice of residential care complex and critically important. In preparation for the day when a decision had to be taken my daughter and I visited in person and researched online numerous options over an 18-month period. Our searching stopped when we visited Melbourne Springs and met the homes services advisor. Personable, professional, customer-focused and empathetic with an excellent knowledge of the practicalities and implications of care, he not only put us at our ease but convinced us we were in the right place. He has never been too busy to take our calls, answer our questions and throughout lock-down has remained in contact to keep us appraised of status vs the virus. He is a wonderful living advert for the care Melbourne Springs can provide."

Steve A
carehome.co.uk rating: 4.25 out of 5

"I am satisfied with all things."

Iris F
carehome.co.uk rating: 4.92 out of 5

"This place is very good."

M C
carehome.co.uk rating: 4.00 out of 5

"The whole experience was excellent. I got on well with the staff and felt very well cared for. I enjoyed the food and the people's company. I would be very happy to stay there again to give my wife a break."

R T
carehome.co.uk rating: 4.33 out of 5

"Considering the difficult circumstances at present, I think the staff are doing a good job."

P B
carehome.co.uk rating: 4.60 out of 5

"After taking my aunt in for a trial period of 4 weeks even during covid restrictions, there was never any doubt this was the right place for her. The staff are fantastic and have supported my aunt. They keep my brother and I well informed and all of them are extremely helpful, friendly and understanding. A first-rate care home, made by the staff."

Andrew T
carehome.co.uk rating: 4.92 out of 5

"I enjoyed my stay in this home - excellent staff to help at all times - well organised, and if I need further help I will always ask if I may come back to stay. Organising staff are always available to listen and help."

B J
carehome.co.uk rating: 4.50 out of 5

"I have been extremely impressed with the facilities and care provided by the team at Melbourn Springs Care Home. My Aunt always comments about the delicious food available and how great the staff are too. It really is so reassuring to know that she is very well looked after and is even joining in all the activities too! Highly recommend!"

M B
carehome.co.uk rating: 5.00 out of 5

"The staff were extremely helpful, very friendly and put me and my sister at complete ease. My sister is very happy and feels totally safe in Melbourn Springs Care Home. She is now receiving very good care. Thank you."

S J
carehome.co.uk rating: 5.00 out of 5

"All the management and care team were fantastic great communication throughout mum's stay, even more so through rough times during the pandemic, nothing was too much trouble. They worked wonders with mum, a beautiful home it's just a pity mum was not in there long enough to enjoy it to the full extent."

Wendy A
carehome.co.uk rating: 5.00 out of 5

"We found the welcome as we arrived to take up residence to be a little overwhelming but very pleasant. The rooms are very comfortable and airy."

T S
carehome.co.uk rating: 4.38 out of 5

"The resident has lived independently all of her recent years she lived with her mother until she married when in her forties. Her husband died approximately 30 years ago. She had a fall in April of this year which she has largely recovered from and has settled beautifully into life and the care at Melbourn Springs. The Home Service Advisor and the care staff have looked after her beautifully and we are also made to feel very welcome when we visit. The only problem is that the staff are constantly changing."

S J
carehome.co.uk rating: 4.67 out of 5