Reviews for Moors Manor Care Home

"The carers on Memory Lane are always attentive and go the extra mile to make my mum and the other residents feel at home. The shared dining and lounge areas, along with her room, offer a lovely view of the gardens and forest. She loves the dancing and singing social activities and is quite the entertainer! It's nice to see her smiling on social media, even from afar. Being able to call in anytime, day or night, to chat with someone on the floor or speak directly with my mum is incredibly reassuring. As her dementia is progressing, knowing that she's well cared for brings us some peace of mind."

Karen H
carehome.co.uk rating: 4.92 out of 5

"The carers on Memory Lane are always attentive and go the extra mile to make my mum and the other residents feel at home. The shared dining and lounge areas, along with her room, offer a lovely view of the gardens and forest. She loves the dancing and singing social activities and is quite the entertainer! It's nice to see her smiling on social media, even from afar. Being able to call in anytime, day or night, to chat with someone on the floor or speak directly with my mum is incredibly reassuring. As her dementia is progressing, knowing that she's well cared for brings us some peace of mind."

Karen H
carehome.co.uk rating: 4.92 out of 5

"I've enjoyed my stay here."

W J
carehome.co.uk rating: 5.00 out of 5

"The care team are thoughtful and attentive, making it a calm and easy choice as a residential home. With new facilities, there are no teething issues and my parent enjoys the variety of lounge, dining room and own private space."

P R
carehome.co.uk rating: 4.83 out of 5

"Very homely, all staff are helpful. Beautiful view and excellent food. Very helpful to visitors."

Sheila P
carehome.co.uk rating: 5.00 out of 5

"Excellent care. Excellent staff. Excellent treatment. Wonderful atmosphere."

Phillip T
carehome.co.uk rating: 5.00 out of 5

"I couldn't recommend Moors Manor enough. All the staff have been wonderful, from the care team to the office manager. The rooms are lovely and always clean and tidy at whatever time of day you visit. Also, the food is great and always freshly made."

A W
carehome.co.uk rating: 5.00 out of 5

"First impressions were extremely good, but unfortunately, this didn't continue. It took 3-5 weeks for my mother's medication to be sorted out. Food was poor - welsh rarebit consisted of a slice of bread toasted on one side and a slice of processed cheese! My mother's constant request for fresh water was ignored. Staff appeared to be unsupervised and lazy. My mother had to advocate for residents that were unable or unwilling to speak for themselves."

Joyce M
carehome.co.uk rating: 3.00 out of 5

"When I walk into the home, it has such a calming feeling, and all of the staff are so friendly and welcoming. They always have delicious homemade fresh cakes available in the bistro area. The surrounding views are beautiful."

L H
carehome.co.uk rating: 5.00 out of 5

"Beautiful home with a lovely garden and outlook over the forest. The staff made sure Nan was happy and well cared for. She loved the meals and activities, and her room was lovely. Staff always said hello and made us welcome when we visited."

M M
carehome.co.uk rating: 4.58 out of 5

"I felt very satisfied with the care, comfort, excellent food and conversation, fun quizzes and scrabble a lovely garden to walk in. The staff are impeccable and 5-star comfort. I would love to come again"

R W
carehome.co.uk rating: 5.00 out of 5

"My experience of Barchester care home at St Leonard’s is only positive. My dad moved into the care home last October after not coping at home. The care home have been very welcoming to him and included him in lots of activities. The food is excellent and they even cooked his favourite dinner and pudding on his birthday. The staff are always happy and attentive to my dad's needs and I feel very satisfied and safe that he is in good caring hands. As I live many miles away, if I have any problems I just email or phone the home and everything is sorted out immediately."

Caroline T
carehome.co.uk rating: 5.00 out of 5

"I've been treated with kindness by a very caring staff all of whom are very cheerful willing. I enjoyed my 2 weeks here immensely."

Z L
carehome.co.uk rating: 4.92 out of 5

"The accommodation and facilities at Moors Manor are excellent, but what really makes this place exceptional are the team of friendly and caring people who have created an environment that feels warm and totally inclusive. My Dad has been a resident for around 4-months, and it's so refreshing to say that nothing ever seems to be too much trouble, there are always activities for him to enjoy participating in, and the highly professional staff have given me peace of mind that my Dad is receiving the very best support at all times along with fun and friendship. Most importantly during this time, my Dad has always felt welcome, safe and part of the team which he really appreciates."

J P
carehome.co.uk rating: 5.00 out of 5

"My husband has just completed his second 2-week respite care at Moors Manor. The home is very comfortable and all members of staff are extremely caring, efficient and friendly. The restaurant is lovely and the food served is excellent. If needed we would have no hesitation in using the service again."

A C
carehome.co.uk rating: 4.92 out of 5

"Delightful staff - caring and always cheerful and happy. I have returned once and probably will again."

Sheila M
carehome.co.uk rating: 4.75 out of 5

"My father has been suffering from Alzheimer's for around 4 years. Following a recent 9 week stay in hospital, it became clear that Dad would not have the mobility and mental capacity needed in order to manage in his own home. We therefore sought a suitable care home for Dad, and were very fortunate to find that Moors Manor were able to cater for his needs. From the outset, we were impressed with the staff and the facilities, and in the time Dad has been a resident, he has been treated as a valued member of the community at the home, and has been looked after with respect and dignity. Apart from the excellent catering, the home also offers a wide range of stimulating activities, and it is lovely to see Dad starting to engage with fellow residents. We are delighted to have found such a lovely new home for Dad!"

Phil A
carehome.co.uk rating: 5.00 out of 5

"I placed my husband here for respite care. He has Lewy Body Dementia. The staff and management have all been very kind and helpful regarding his care. The care home is immaculate. My husband seemed very content during his stay, and I hope to use Moors Manor again."

G D
carehome.co.uk rating: 5.00 out of 5

"My wife came into respite as her condition has deteriorated and I needed time to sort out her future. She was very well treated as far as possible by the carers. I was her only contact during the covid period and she must have found it all strange and frightening. A very difficult situation which was dealt with very well by the home."

B B
carehome.co.uk rating: 4.42 out of 5

"Moors Manor has been looking after my husband for three weeks. I feel very happy that he has been well looked after. The accommodation and gardens are all very well looked after. Staff have all been so friendly and attentive. I will have no worries about him returning for a future stay, in order to give me a break."

M A
carehome.co.uk rating: 5.00 out of 5

"My mother has been a resident of Moors Manor care home for three months. She is happy and well looked after. The staff are pleasant and always ready to listen and resolve any issues that arise and most importantly they have given time and patience to help my Mother adjust to her new environment."

Christine A
carehome.co.uk rating: 4.25 out of 5

"Although my mother has only been in for two weeks the care has been excellent. The staff so friendly and my mother can not praise the chef and his team more highly. The family are kept informed of mums progress and care. The facilities are of a very high standard. Mum's care has been excellent so far."

Sandra M
carehome.co.uk rating: 5.00 out of 5

"Since my sister came to Moors Manor following a short hospital stay. We have received nothing but kindness, care and support from all the staff at this difficult time, which is a huge comfort for relatives. The home is luxurious and my sister could not be more comfortable and cared for. Thank you so much."

Marilyn K
carehome.co.uk rating: 5.00 out of 5

"Barchester Moors Manor Care Home provides wonderful care and support for its residents and also their families. All the staff are professional, caring, respectful and kind. The home's modern, purpose-built and well-designed, there are well-thought-out communal areas, a lovely garden which is secure The rooms are light and airy and residents can make them their own with their own things. Home from home."

Linda L
carehome.co.uk rating: 5.00 out of 5

"Brilliant place. We were worried that our family member would not feel comfortable or settled in "a home". We need not have worried at all. He loves it. Lots of social and mental interaction. All care needs are met. The food is superb. It's like a 5-star hotel. The decor is lovely and everything is very clean and fresh. Well done!"

J S
carehome.co.uk rating: 5.00 out of 5

"My Father came in to the home for 2 weeks respite care approximately 2 months ago and after the first week he said that he wanted to stay as a permanent resident. He has always been able to take care of himself and after a fall where he was down on the floor for 24 hours plus, he was left with quite a few issues. He has since been able to become a new man, he goes to various entertainment experiences, and gardens, does yoga, eats unaided any meal he fancies, and loves to joke with all the staff. You always feel welcome and nothing is too much trouble. Since coming to the home Dad had a stroke in the night, but he was found quickly by the staff and was only in hospital for 2 days and now is better than ever."

P J
carehome.co.uk rating: 5.00 out of 5

"Staff excellent. The food is very good. Good activities. Beautiful surroundings. Everyone is very pleasant and very helpful."

J S
carehome.co.uk rating: 5.00 out of 5

"Six months in as a permanent resident with Alzheimer's and staff are now getting to know the nature of my mother's illness and how it manifests. She regularly tells me she is happy there when questioned. Staff turnover doesn't seem to be too high which is reassuring and most staff are approachable and actively listen to feedback as my mother's condition can often give the appearance of not being as bad as it is - she is very believable! Myself and relatives attend several times a week. As my mother is currently very mobile and vocal, I cannot comment on the care of those in a less fortunate position but remain observant of this for future reference! Management has previously been suggested to attend site randomly some evenings to check the level of care continuity. Garden maintenance and variety/delivery of enrichment activities have rather declined since the spring but I acknowledge these may be related to staffing issues which should be rectified in the coming months."

Tams L
carehome.co.uk rating: 4.17 out of 5

"Everything excellent. Wonderfully helpful in every way."

A B
carehome.co.uk rating: 5.00 out of 5

"My mother thoroughly enjoyed the care, food and companionship of this very lovely home away from home. When she had a medical problem it was dealt with efficiently with medical assistance coming to see her. She is looking forward to coming again, joining in with activities and getting her hair done! Thank you."

Alisin B
carehome.co.uk rating: 4.92 out of 5

"I am very impressed with my father's care that is being provided for him at the Barchester Moors Manor Care Home. The staff and nurses are so kind and helpful that nothing is too much for them. The environment is very relaxing and friendly, reassuring for my mother and me knowing he is being well looked after and in a safe place too. Thank you."

A T
carehome.co.uk rating: 4.58 out of 5

"Everything about the care home is absolutely perfect - lovely, comfortable room with shower room included. Staff are so caring and helpful. Daily menu throughout my stay has been excellent with a variety as at home! I have enjoyed my care/stay and will hope to return again in the autumn when my family will be away. My grateful thanks go to all the staff who have supported my stay. Meals greatly enjoyed, just as home! You all deserve a very large thank you for your great kindness and care to detail. I have been well blessed. Will hope to come again when my daughter and son-in-law are away sometime in the autumn."

P P
carehome.co.uk rating: 5.00 out of 5

"Excellent level of care at all times. Very good food and the staff cannot do enough for all clients. This means that the family have total reassurance when leaving loved ones to the care of the most pleasant staff."

Joanne C
carehome.co.uk rating: 5.00 out of 5

"My father-in-law was admitted to Moors Manor for a short spell before we lost him to dementia. But the kindness, care and compassion we were all shown in his final days was amazing. The staff did everything they could to make sure he was comfortable, and they cared for my mother-in-law, husband and sister-in-law just as beautifully. I cannot fault this service. From the staff to the facilities. The manager has built a fantastic team and as a family, we thank them."

Kate B
carehome.co.uk rating: 5.00 out of 5

"Lovely home, clean and well looked after. Staff treat residents with dignity and very caring. Enjoy visiting Mum, with great activities to join in with her. Always made to feel very welcome."

L D
carehome.co.uk rating: 5.00 out of 5

"My stay at Barchester Moors Manor Care Home was absolutely perfect. The staff were so caring and nothing was too much trouble for them. I would come back anytime. My stay was delightful."

Jennifer O
carehome.co.uk rating: 5.00 out of 5

"Felt very safe and well looked after - I have a gluten free diet and very good care was taken to accommodate myself on this aspect. Personnel were very thoughtful on every aspect."

C W
carehome.co.uk rating: 4.75 out of 5

"Excellent facilities, caring and considerate staff. I would recommend the photos in the bistro have names as this would help remember names. Very good choices of food. I have made a very good friend with another resident. Will definitely come back."

Pam K
carehome.co.uk rating: 4.83 out of 5

"After my introduction visit, this care home has turned out to be all that I envisaged and more. All the carers are so kind and thoughtful, whether day or night on duty. Nothing seems to be too much trouble for any of them, most are chatty and are friendly, all have helped me recuperate from my hip replacement. They are all absolute stars."

Ramona L
carehome.co.uk rating: 5.00 out of 5

"I am so pleased that I discovered Moors Manor for my husband. They have all been so kind and caring. I would not hesitate to recommend them to family and friends. It was such a comfort to me to know my husband was in such good hands. Thank you, everyone. You are all amazing."

Maggie A
carehome.co.uk rating: 5.00 out of 5

"I have really excellent treatment in every possible way. Friendly, helpful and nothing is too much trouble for the lovely staff I encounter. Food is provided with great care to suit all tastes."

Keith B
carehome.co.uk rating: 5.00 out of 5

"Barchester Moors Manor Care Home provides wonderful care and support for its residents and also their families. All the staff are professional, caring, respectful and kind. The home's modern, purpose-built and well-designed, there are well-thought-out communal areas, a lovely garden which is secure The rooms are light and airy and residents can make them their own with their own things. Home from home."

Linda L
carehome.co.uk rating: 5.00 out of 5

"Brilliant place. We were worried that our family member would not feel comfortable or settled in "a home". We need not have worried at all. He loves it. Lots of social and mental interaction. All care needs are met. The food is superb. It's like a 5-star hotel. The decor is lovely and everything is very clean and fresh. Well done!"

J S
carehome.co.uk rating: 5.00 out of 5

"My Father came in to the home for 2 weeks respite care approximately 2 months ago and after the first week he said that he wanted to stay as a permanent resident. He has always been able to take care of himself and after a fall where he was down on the floor for 24 hours plus, he was left with quite a few issues. He has since been able to become a new man, he goes to various entertainment experiences, and gardens, does yoga, eats unaided any meal he fancies, and loves to joke with all the staff. You always feel welcome and nothing is too much trouble. Since coming to the home Dad had a stroke in the night, but he was found quickly by the staff and was only in hospital for 2 days and now is better than ever."

P J
carehome.co.uk rating: 5.00 out of 5

"Staff excellent. The food is very good. Good activities. Beautiful surroundings. Everyone is very pleasant and very helpful."

J S
carehome.co.uk rating: 5.00 out of 5

"Moors Manor is more than a care home. It's more like a 5-star hotel. We often joke that my father-in-law is on a cruise ship when we visit. The staff are very attentive, knowledgeable and caring. Nothing is too much for them. They don't spend their time sitting in an office chatting to each other, they prefer to spend time with the residents. Laughter is a regular sound throughout the building. Activities within the home are first class. The activity coordinators are supportive and friendly. The activities are inclusive and work with the likes and abilities of the participants. Even visitors are included! The food is incredible. Three courses of restaurant-quality food are offered at every meal time. Snacks and cakes are delicious and available throughout the day. Everything is homemade and the passion from the chef is evident. As a family, we recommend Moors Manor whenever we talk about it. It's more than a place to receive care, it's a home."

J S
carehome.co.uk rating: 5.00 out of 5

"Six months in as a permanent resident with Alzheimer's and staff are now getting to know the nature of my mother's illness and how it manifests. She regularly tells me she is happy there when questioned. Staff turnover doesn't seem to be too high which is reassuring and most staff are approachable and actively listen to feedback as my mother's condition can often give the appearance of not being as bad as it is - she is very believable! Myself and relatives attend several times a week. As my mother is currently very mobile and vocal, I cannot comment on the care of those in a less fortunate position but remain observant of this for future reference! Management has previously been suggested to attend site randomly some evenings to check the level of care continuity. Garden maintenance and variety/delivery of enrichment activities have rather declined since the spring but I acknowledge these may be related to staffing issues which should be rectified in the coming months."

Tams L
carehome.co.uk rating: 4.17 out of 5

"Everything excellent. Wonderfully helpful in every way."

A B
carehome.co.uk rating: 5.00 out of 5

"My mother thoroughly enjoyed the care, food and companionship of this very lovely home away from home. When she had a medical problem it was dealt with efficiently with medical assistance coming to see her. She is looking forward to coming again, joining in with activities and getting her hair done! Thank you."

Alisin B
carehome.co.uk rating: 4.92 out of 5

"I am very impressed with my father's care that is being provided for him at the Barchester Moors Manor Care Home. The staff and nurses are so kind and helpful that nothing is too much for them. The environment is very relaxing and friendly, reassuring for my mother and me knowing he is being well looked after and in a safe place too. Thank you."

A T
carehome.co.uk rating: 4.58 out of 5