Reviews for Mulberry Court Care Home

"Mum has been a resident since February 2017 at a time when she was finding it more difficult to live alone. Having the friendship of fellow residents and caring staff has helped her settle and feel at home, whilst our family are happy she is in good hands and well cared for."

David M
carehome.co.uk rating: 3.75 out of 5

"I had not come to visit Mulberry Court for several years and was delighted to find it as pleasant, welcoming and well-managed as in previous years."

Philip
carehome.co.uk rating: 5.00 out of 5

"The care home is a lovely environment with friendly staff and good facilities. It always seems clean and facilities are lovely, with a nice garden. My issues with the home are as follows: Air conditioning used in winter to keep corridors to a cool 21 degrees - not warm enough for an older person. This dissuades my friend from going out and using the lounges. Staff often sat chatting at nurses station instead of interacting with residents Food often not appropriate, for example a spicy stir fry and rice! Staff speak way too quietly to my friend who is very deaf. I would expect staff in the care profession to know this and adjust accordingly. Activity programme mediocre at best. 'Come down and have a chat with your fellow residents' is not an activity in my opinion! This weeks 'programme' had only 2 days where an actual activity is taking place and one of those was cancelled! Nothing ever happens at a weekend"

Katie F
carehome.co.uk rating: 3.33 out of 5

"Looks lovely which made us choose for my Dad. A very nice place if you are able bodied. However, my dad spent 4 months of his 6 month residency in bed. He needed assistance to get out of bed and into a wheelchair. As a family we got the impression this was too much like hard work to bother with. He left his room on 2 occasions. Staff run off their feet. On reflection definitely not worth £1000.00 per week in our opinion. Dad passed away while in residency and as we cleared his room, which involved passing the managers office on several occasions we got no acknowledgement whatsoever. Uncaring attitude.. Money went missing from room on 2 occasions. Reported and zero concern. Told 2nd time that a no money policy had been adopted. Swept under the carpet. Nurses and carers on day shifts can't be faulted. Dad didn't care for night shift, he felt everything was too much trouble. We spoke to manager but go no feedback or answers."

Sue W
carehome.co.uk rating: 3.00 out of 5

"Sadly our mother died in Mulberry Court but I must say that the care she received was superb. The staff were respectful and kind and we are most grateful to them."

Jude
carehome.co.uk rating: 4.55 out of 5

"Overall we are pleased withy my mother's adjustment to the home. She feels safe and well looked after. The staff, in general, are caring and where possible spend time with her. The food is excellent."

P G
carehome.co.uk rating: 4.25 out of 5

"Mulberry Court staff and facilities are absolutely wonderful. My father is receiving the best care we could hope for. We can't recommend it highly enough. The staff are caring kind and considerate. My dad loves the food choices especially the apple pie and custard."

C H
carehome.co.uk rating: 4.92 out of 5

"My father has now been a resident for fifteen months and I feel he has been treated with respect and dignity. I too have been listened to appropriately and my requests responded to positively in all ways. This has been with all staff, from manager, nursing staff, carers, catering, domestic, maintenance and gardening staff. A recent refurbishment had made a very pleasant entrance, lounge and cafe, plus a very nice dining lounge."

S B
carehome.co.uk rating: 4.17 out of 5

"Mom was in Mulberry Court for only a couple of weeks as she was at end of life with secondary breast cancer and needed 24/7 nursing care. The day staff were amazing - always helpful and happy to talk and would always check in on Mom, as well as see if there was anything we needed as we spent all day with her. Unfortunately, Mom wasn't able to make use of the facilities - there was a lovely lounge, nice coffee area and dining room. The menu choices were very good, but Mom couldn't eat much. The staff were always very nice and would check with her. Our only disappointment was that the night staff did not notice Mom was slipping away, and therefore they did not contact us to advise us to come in, so, unfortunately, Mom passed away on her own and wasn't noticed until next round of checks. When Dad was in care the staff notified us, so we hoped the same would have happened with Mom. However, overall, we were happy with the home, and felt Mom was treated with respect and dignity."

L P
carehome.co.uk rating: 4.17 out of 5

"I visit regularly and find the staff are always helpful. Occasionally their English is a little weak but in general, the home seems very well run. We are very satisfied with the service provided for our standing friend."

K S
carehome.co.uk rating: 4.33 out of 5

"Staff are very nice and helpful. Nothing is too much trouble. Meals are very good and a good choice. Lovely cakes on the coffee bar. The rooms are very cheerful and the residents can bring in furniture. Very good facilities, hairdressing, physiotherapist and lovely things to do during the week for the residents. Overall a great place to live being pampered and well looked after."

C T R
carehome.co.uk rating: 4.92 out of 5

"I was told the most important thing to look for when selecting a care home was the quality of the staff. Mulberry Court has the benefit of excellent staff who have done their best to help my mother settle in and this has resulted in an improvement in her condition. Had it not been for the positive attitude of the staff, she would have been bed bound but can now get out in her wheelchair. My mother and I will always be grateful for this."

M R
carehome.co.uk rating: 4.33 out of 5

"Very impressed by both the house, its furnishings and general ambience and also the staff. All the staff we met were friendly, efficient and instructive - showing us how to use wheelchairs etc. My friend seems very happy here. Thanks to all."

Mike P
carehome.co.uk rating: 5.00 out of 5

"I have been impressed by many things. The ambience, décor, cleanliness. The personal care given so willingly. The food. The attention to detail, the kindness. The physical care. The spiritual attention."

H J
carehome.co.uk rating: 4.92 out of 5

"I have found the home excellent and the staff extremely helpful. Thanks to all the staff."

John F
carehome.co.uk rating: 4.17 out of 5

"I can only give praise to the staff at Mulberry Court. A warm welcome on reception, domestic, catering, health care assistants, staff nurses, sisters, to the manager. They were all professional, friendly and helpful. The care, well being and needs of the residents, service users was their priority. I have missed visiting Mulberry Court and the staff who were friends taking an interest in relatives lives and well being."

Judith W
carehome.co.uk rating: 4.91 out of 5

"A resident invited me to join her for a meal. This turned out to be a very nice experience. Good company, attentive staff, and a most enjoyable meal."

Margaret G
carehome.co.uk rating: 4.17 out of 5

"My friend invited me to lunch which was very nice. The staff were very nice and helpful. The chef did a very good lunch and was friendly. I will come again when invited."

Jean J
carehome.co.uk rating: 4.50 out of 5

"Just a visitor got fed and watered. Excellent."

Malcolm W
carehome.co.uk rating: 5.00 out of 5

"Just visiting invited to lunch excellent meal."

John S
carehome.co.uk rating: 5.00 out of 5

"I have put mainly good in the review below but my main concern is that although the majority of staff are good with dad's care (especially his problems (back and left side) as I come every night, I find him slightly unsettled as he seems to get his meds (painkillers especially) a lot later than when regular staff are on. It seems to me mainly at the weekend when staff seem to be stretched."

Ian B
carehome.co.uk rating: 4.08 out of 5

"My mother was admitted to Mulberry Court late August and unfortunately, she passed away in October 2017. In her short time there she was very content, she had much fondness for the staff. Mum wasn't very mobile but the staff were excellent at getting her to anything she wanted to get involved with. All the staff were extremely respectful and helpful when mum sadly passed away."

Antony B
carehome.co.uk rating: 4.92 out of 5

"I (we) have been very impressed with the excellent. Care my wife was received over her 10 days here. The empathy and nursing skill of the staff has been a great comfort."

David A
carehome.co.uk rating: 5.00 out of 5

"From our initial visit and throughout my friend's stay at Mulberry Court all the staff were open, polite and caring treating both my friend, ourselves and other visitors in a warm and welcoming way. Whenever I needed to ask questions these were always answered in a timely and appropriate manner. There was a feeling of "openness" which is to be commended. The only area which I would feel may be improved, and may well have been in newer premises, is the actual size of the individual washroom that was in my friend's room. I feel that it may well be ok for one person on their own able to toilet themselves however, it presents more of a problem when assistance is required e.g when 1 or more carers have to be involved in transfers or, as was the case with my friend, when a wheelchair/commode had to be used. Inherently this would appear to be a design fault in the building itself or it may be that the nature of the needs of the current users has changed since it was opened."

Martin D
carehome.co.uk rating: 4.50 out of 5

"We were very happy with the care and support my father and family received from Mulberry Court, York. The staff were caring and looked after us all. I would say that the visitor's toilet, bin and sanitary bin needs emptying more regularly. We were always made to feel welcome and we felt that staff were genuine, supportive and personable."

L T
carehome.co.uk rating: 3.60 out of 5

"General care very good, sometimes let down by the shortage of carers."

Kay A
carehome.co.uk rating: 4.58 out of 5

"Mum was transferred to Mulberry Court (MC) on fast track palliative care nearly two and a half years ago. The staff in all areas looked after Mum in a dignified and caring way. She was safe, well fed and we as a family had peace of mind. On all of our visits, we had good interactions with all the Management and staff, and they tried hard to accommodate any request we put forward with regards to Mum’s care. She attended activities most afternoons by gentle coaxing, although due to her limited eyesight and hearing, she wasn’t able to take part fully but, she was with friends she had made in the home. Every two weeks on a Sunday, a church service was held and Mum found great comfort and enjoyment and rarely missed one. Sadly Mum passed away three weeks ago, and the love and kindness shown for her was superb and as a family, we would like to thank the Manager and staff."

Andrew B
carehome.co.uk rating: 4.92 out of 5

"My sister loved being there, we both loved the garden, it was a nice place to catch up."

Sue A
carehome.co.uk rating: 5.00 out of 5

"Visited my friend for lunch. A thoroughly rewarding experience. Excellent food and well priced. Friendly staff, eager to help."

N R
carehome.co.uk rating: 5.00 out of 5

"My father was transferred from a hospice to Mulberry Court. He sadly only spent one week there before he died but the care he received was wonderful and the staff were a great support to us as a family. The home is beautiful, clean and comfortable. We could not have asked for anywhere better for dads final days. Thank you."

K M
carehome.co.uk rating: 5.00 out of 5

"Brilliant care!"

C S
carehome.co.uk rating: 5.00 out of 5

"The home has a welcoming, homely atmosphere. Dad is extremely well looked after and nurses and care staff are happy, caring and friendly with lots of patience. The greatest asset is the staff. I am very impressed with how their holistic approach is totally encompassing involving all staff. The manager is calm, friendly, chatty, very approachable and the nurses/carers really care. The home is unique in my experience (13yrs) as all staff talk to you and know who you are. In dad’s first week, I visited another resident and a carer knew who I was! Nothing is too much trouble. I had lemonade in my bag and a carer said: “I will carry it for you”. Maintenance guys are obliging and helpful. We asked if a picture could be put on the wall, They did it straight away. They have time for you say hello, chat or talk about dad. In reception, the chef asked could he help. Outside admin’s office, a housekeeper asked could she help. You feel part of the home, one big happy family."

Jane F
carehome.co.uk rating: 5.00 out of 5

"My father received end of life care in Mulberry Court care home. The last 3 weeks of his life were as comfortable and pleasant for him and for his family as they could possibly be. This was due to the excellent care he was given by all the staff that looked after him. Without exception, they were all cheerful and caring - they do a wonderful job. Thank you."

J V
carehome.co.uk rating: 5.00 out of 5

"After a few months to settle in, mum is happy and well looked after."

Margaret L
carehome.co.uk rating: 4.75 out of 5

"My mum has been very happy here for the past 3 years. She finds everyone to be friendly. She feels safe. She enjoys the privacy of her own room, combined with the opportunity to meet up with other residents during activities."

Susan M
carehome.co.uk rating: 4.67 out of 5

"Staff are really friendly and helpful. Always feel welcome when visiting."

John F
carehome.co.uk rating: 5.00 out of 5

"We have been delighted with the care that Mum has received since coming to Mulberry Court 2 and a half years ago. The staff are excellent - very caring and have guided Mum through various problems while she has been here. The building itself is excellent - very comfortable. Visitors are also encouraged and are made most welcome."

Richard C
carehome.co.uk rating: 4.42 out of 5

"The experience I had from the first phone call, email and face-to-face meeting was amazing! I was reassured, by the professional and friendly way my queries were answered, that the care my father would receive would be of a high standard. I loved the way all staff looked happy, they were spotlessly clean and well-presented. Every staff member has a smile and goes about their difficult jobs with enthusiasm, not seen in every home. The home was odour-free, the food great and the care exemplary. I feel extremely lucky that I found Barchester Mulberry Court Care Home for my father. It was a massive stress reliever to know he was being cared for so well and in such a lovely place. I can’t recommend it highly enough or say enough thank yous to the staff who took such great care of him in his last days."

Amanda H
carehome.co.uk rating: 4.58 out of 5

"My mum has been at Mulberry Court Care Home now for about eighteen months and she is very happy there. The only thing that bothers her is if someone tries to move her out."

Jeanette K
carehome.co.uk rating: 4.83 out of 5

"We have nothing but positive comments for this care home. The manager arranged care for my dad at very short notice and went above and beyond to ensure he was settled and well looked after. The facilities are excellent and the rooms are bright and comfortable. We feel really lucky that our dad got to spend time at Mulberry Court Care Home and would highly recommend it. Thank you to all the staff."

Zoe B
carehome.co.uk rating: 4.42 out of 5

"Very happy with my room, staff and nursing care. Very attentive and happy staff. Always smiling!"

John H
carehome.co.uk rating: 3.92 out of 5

"Thank you for looking after my dad so well during his period of respite. The level of care he received was excellent and every member of staff we dealt with was friendly, helpful and knowledgeable. I would definitely recommend it."

N M
carehome.co.uk rating: 4.67 out of 5

"Excellent care, friendly and professional staff. Lovely atmosphere. Nothing is too much trouble and welcome all visitors."

Jenny H
carehome.co.uk rating: 4.75 out of 5

"My father spent a week at Barchester Mulberry Court Care Home and he was really well looked after. I was very impressed with the care and kindness shown by all staff to my dad and that they were all so friendly when we visited. As a registered nurse myself, it was so nice to know that Dad was in a safe and comfortable place being looked after by the super staff. My dad developed a chest infection after a few days but a prompt referral for medical advice meant he received antibiotics and treatment quickly and he recovered well. His room was clean and comfortable and the food looked very tasty! Having a really good respite facility available is vital for my mum so that she can have a break as she is Dad’s full-time carer."

Sally E
carehome.co.uk rating: 4.58 out of 5

"Our relative came to Mulberry Court for respite care and unfortunately passed away after only a few weeks with them. During the time she was with the home the staff were very understanding and kept in touch with us between our visits. She was looked after by everyone with care, compassion and understanding. Each and every member of staff were very friendly and helpful, nothing was too much trouble. Unfortunately, she did not get the chance to be fully involved in all the brilliant activities the home offered."

Sandra D
carehome.co.uk rating: 4.92 out of 5

"Our auntie moved in after a fall breaking he arm and hip. We looked at many homes and found this one was the one we thought was best for her and it was for her short stay. The staff made her at home and looked after her so well till unfortunately, she passed away, everyone was wonderful throughout. Thanks again."

N D
carehome.co.uk rating: 4.75 out of 5

"Beautiful home, exceptional garden. Staff are amazing, caring and polite. The manager is always on hand for all queries."

C M
carehome.co.uk rating: 5.00 out of 5

"My dad has been at Barchester Mulberry Court Care Home for ten months now. We, as a family, can't fault all they do for my father and his health and well-being have been so much better since he came to Mulberry last July. The staff have been brilliant and I can't thank them enough for looking after my dad and also taking care of my mum who visits every day."

Nick C
carehome.co.uk rating: 5.00 out of 5

"We were so relieved to be able to book my mother-in-law into Mulberry Court for a week's respite care following an operation. You don't know what you don't know do you? When someone who has been independent has a few weeks of not being so, you really don't know what to expect. Staff at Mulberry Court were really flexible about dates and the level of service that would be needed, and in the end, luckily my mother-in-law didn't need nursing, just lots of support. Staff were really sensitive and helpful with dressings, meds (including liaising with her own doctor who is out of the area) personal care, and just being chatty and friendly whilst she got back on her feet (quite literally!). I would recommend Mulberry Court for its friendliness, flexibility and attention to detail. And very nice cakes in reception!"

S C
carehome.co.uk rating: 4.08 out of 5

"Barchester Mulberry Court Care Home is a fabulous home. I've been visiting my husband for eight months and it's like a second family to me. I can't praise the staff and management enough, the food's good, the care's good and I can go home after visiting knowing my husband's safe and happy. First-class. The staff not only care for my husband but look after me as well."

Geraldine C
carehome.co.uk rating: 5.00 out of 5