Reviews for Mulberry Court Care Home

"A bright cheerful friendly caring home, staff are always welcoming and very attentive to the residents. I would highly recommend this care home."

Enid B
carehome.co.uk rating: 5.00 out of 5

"Mulberry Court Care Home provided essential end-of-life care for my mum. From the initial visit through to the last, the warm and compassionate environment was welcoming. Knowing that nursing care and regular visits from other medical professionals were easily available was a comfort. Also, the wider care team delivered personal care with empathy and understanding. The home is friendly and comfortable and has activities for residents, a hairdresser and a garden with plenty of wildlife for a mindful distraction for all to enjoy."

B T
carehome.co.uk rating: 3.92 out of 5

"My family and I are very grateful to the staff at Mulberry Court Care Home for the kindness and care that they gave to my mum during her stay there, and also for the support that they gave to us. Our experience of Mulberry Court Care Home has been completely positive and are very glad that mum was able to spend her last few weeks there."

Wendy W
carehome.co.uk rating: 4.89 out of 5

"My mum moved here in July 2022 to receive end-of-life care. The home was identified by the NHS, but I couldn't have found anywhere better: I have no worries about the care mum receives. My mum is comfortable and in no pain, due to the quality of nursing and carer support she receives. She looks clean and well cared for when I visit - every 2 days - and she has a pleasant and nicely furnished room, which is always clean. Mum says she likes her carers and they are kind to her. Mum can't access other facilities as she is now bedbound, but my observations are that the restaurant menus look tempting and smell lovely, and there are plenty of activities available for residents. Staff are genuinely welcoming and supportive to relatives, and communicate well with me, updating me on mum's health as needed. I think Mum's unit manager has built a passionate and skilled team who are all positive about their role. I hear lots of laughter, which is lovely."

Gill E
carehome.co.uk rating: 4.17 out of 5

"There is very good care here. The staff are enthusiastic and caring. There is a wonderful varied range of daily activities, and the food is good. The accommodation is spacious, and there are lovely well-tended gardens."

B S
carehome.co.uk rating: 4.75 out of 5

"My dad has regularly stayed in Mulberry Court for respite, for both him and myself (as his full-time carer), for about four years. During respite breaks, I don't usually visit. However, Dad has lived here permanently since February, and I am here every day. I am extremely impressed with Dad's care providers. The staff are fabulous and so friendly. It feels like a family home. I go home in the knowledge that Dad is being very well cared for."

Joanne B
carehome.co.uk rating: 4.50 out of 5

"My husband and I visited my mother-in-law on Christmas Day which was also her Birthday. We watched a member of staff feed her the lovely Christmas lunch. She and all the other staff are very kind and caring. It was great to hear the member of staff say how much she enjoyed her job and how rewarding it was and also that the staff get on well."

S S
carehome.co.uk rating: 4.91 out of 5

"Lovely lunch and friendly staff."

K R
carehome.co.uk rating: 4.00 out of 5

"Since Mulberry Court have been under new management, the quality of care has improved. The dedication and commitment of the care staff to providing the very best service has impressed me greatly and I am now convinced that my mother is in the best possible care."

R Y
carehome.co.uk rating: 4.08 out of 5

"Staff were very good."

B F
carehome.co.uk rating: 4.17 out of 5

"My mum has been at Mulberry Court Care Home now for about eighteen months and she is very happy there. The only thing that bothers her is if someone tries to move her out."

Jeanette K
carehome.co.uk rating: 4.83 out of 5

"My mother has lived at Mulberry Court (Barchester Healthcare) in York for two and a half years. Like so many people, she would have liked to stay in her own home, but this became impossible. We initially booked a respite stay of three weeks. During this period she began to make friends and was very happy with the care she was receiving. She decided that she would like to move in permanently. I can honestly say that she is looked after with professionalism, care and love by wonderful, dedicated staff and I have seen so many instances of kindness. Everyone really does go the extra mile. She has made new friends and is no longer lonely. She now refers to Mulberry Court as ‘home’."

Beryl D
carehome.co.uk rating: 4.92 out of 5

"We are hugely impressed with the care that my Dad, a 95-year-old stroke patient, has received at Mulberry Court. The staff and leadership are, without exception, kind, good-humoured, well-trained and helpful. Everyone on the staff has gone out of their way to make my dad's life as pleasant and comfortable as possible. The food is of a high standard, and my Dad's room is pleasant and cosy. We cannot thank the manager and his team enough."

David K
carehome.co.uk rating: 4.92 out of 5

"Very caring staff, especially in the current Covid19 crisis - organizing Socially Distanced garden visits, doing residents hair before the visit (thank you very much). The senior manager always responds to queries and provides helpful advice."

Peter J
carehome.co.uk rating: 4.83 out of 5

"During COVID, the manager and staff have been outstanding! we have received regular communication and a clear rationale for decision making. The Manager has had to make some difficult decisions but this has always been to ensure the safety of the residents and staff. Key staff who I know so well have FaceTimed me regularly so I can see and talk to my Mum, this has made the last few weeks easier to manage. I would like to thank each and everyone at Mulberry Court."

Lorraine F
carehome.co.uk rating: 4.17 out of 5

"A good care home. The one thing I find could be improved is the bread, almost like a paste in the mouth. Perhaps a new supplier? A nice, homely atmosphere and surroundings. We do have an excellent manager and staff."

B H
carehome.co.uk rating: 4.25 out of 5

"Excellent indeed. Great staff and facilities."

D J
carehome.co.uk rating: 5.00 out of 5

"Mulberry Court is a very good care home. The staff are so kind and pleasant. The activities could be better. My sister went to do a jigsaw and she said there was 1 jigsaw and several people trying to do it, she had to look at it upside down. It would be nice if someone could look after flowers. On her birthday they were dead (after 2 days), they hadn't been topped up with water."

B A
carehome.co.uk rating: 4.50 out of 5

"My uncle moved to Mulberry Court from a different care home in January 2019. He was extremely settled within a few weeks. I'm so happy to see that he is kept spotlessly clean, he loves the food and for the first time since moving to residential care, he is joining in activities. If I've had any concerns, these are addressed immediately and feedback given to me. I'm completely satisfied with the care he receives."

W D
carehome.co.uk rating: 5.00 out of 5

"I can't recommend Mulberry Court enough. The care my dad has received is excellent, also the support myself, my brother, and especially my mum have received, has been exemplary, especially from the unit manager. Also a special mention to the home manager, who has been great in all aspects of my dad's care. Excellent home... Highly recommended."

S L
carehome.co.uk rating: 5.00 out of 5

"Great, welcoming home. Fantastic staff and management. Such a warm, homely and happy Christmas feel around the entire building. It makes it feel like home from home. I love walking in to visit and see everyone's smiling face."

A P
carehome.co.uk rating: 4.58 out of 5

"My mother was cared for here for three months before passing. The care she received was marvellous and the overall experience was five-star from her point of view and that of the family who visited regularly. Care homes generally have a bad press but honestly, I can't find fault with the wonderful care my mother received throughout her stay here. Thank you to all the team, from reception staff to nursing staff and the gardeners/maintenance team."

Anthony C
carehome.co.uk rating: 5.00 out of 5

"Beautiful home, exceptional garden. Staff are amazing, caring and polite. The manager is always on hand for all queries."

C M
carehome.co.uk rating: 5.00 out of 5

"We were so relieved to be able to book my mother-in-law into Mulberry Court for a week's respite care following an operation. You don't know what you don't know do you? When someone who has been independent has a few weeks of not being so, you really don't know what to expect. Staff at Mulberry Court were really flexible about dates and the level of service that would be needed, and in the end, luckily my mother-in-law didn't need nursing, just lots of support. Staff were really sensitive and helpful with dressings, meds (including liaising with her own doctor who is out of the area) personal care, and just being chatty and friendly whilst she got back on her feet (quite literally!). I would recommend Mulberry Court for its friendliness, flexibility and attention to detail. And very nice cakes in reception!"

S C
carehome.co.uk rating: 4.08 out of 5

"My dad has been at Barchester Mulberry Court Care Home for ten months now. We, as a family, can't fault all they do for my father and his health and well-being have been so much better since he came to Mulberry last July. The staff have been brilliant and I can't thank them enough for looking after my dad and also taking care of my mum who visits every day."

Nick C
carehome.co.uk rating: 5.00 out of 5

"Barchester Mulberry Court Care Home is a fabulous home. I've been visiting my husband for eight months and it's like a second family to me. I can't praise the staff and management enough, the food's good, the care's good and I can go home after visiting knowing my husband's safe and happy. First-class. The staff not only care for my husband but look after me as well."

Geraldine C
carehome.co.uk rating: 5.00 out of 5

"If you're struggling to find a care home, Mulberry Court is the one! My nana loves living here, the care she receives is amazing, nothing is too big for them to do! They make families feel very at home, also keep you up to date with all the changes that happen with your family member."

Emily B
carehome.co.uk rating: 5.00 out of 5

"You will not get better care anywhere else, is excellent. It is my home, I love it here. Caring team, led by amazing manager."

Terry B
carehome.co.uk rating: 5.00 out of 5

"Mum has been a resident since February 2017 at a time when she was finding it more difficult to live alone. Having the friendship of fellow residents and caring staff has helped her settle and feel at home, whilst our family are happy she is in good hands and well cared for."

David M
carehome.co.uk rating: 3.75 out of 5

"The experience I had from the first phone call, email and face-to-face meeting was amazing! I was reassured, by the professional and friendly way my queries were answered, that the care my father would receive would be of a high standard. I loved the way all staff looked happy, they were spotlessly clean and well-presented. Every staff member has a smile and goes about their difficult jobs with enthusiasm, not seen in every home. The home was odour-free, the food great and the care exemplary. I feel extremely lucky that I found Barchester Mulberry Court Care Home for my father. It was a massive stress reliever to know he was being cared for so well and in such a lovely place. I can’t recommend it highly enough or say enough thank yous to the staff who took such great care of him in his last days."

Amanda H
carehome.co.uk rating: 4.58 out of 5

"Our auntie moved in after a fall breaking he arm and hip. We looked at many homes and found this one was the one we thought was best for her and it was for her short stay. The staff made her at home and looked after her so well till unfortunately, she passed away, everyone was wonderful throughout. Thanks again."

N D
carehome.co.uk rating: 4.75 out of 5

"Our relative came to Mulberry Court for respite care and unfortunately passed away after only a few weeks with them. During the time she was with the home the staff were very understanding and kept in touch with us between our visits. She was looked after by everyone with care, compassion and understanding. Each and every member of staff were very friendly and helpful, nothing was too much trouble. Unfortunately, she did not get the chance to be fully involved in all the brilliant activities the home offered."

Sandra D
carehome.co.uk rating: 4.92 out of 5

"My father spent a week at Barchester Mulberry Court Care Home and he was really well looked after. I was very impressed with the care and kindness shown by all staff to my dad and that they were all so friendly when we visited. As a registered nurse myself, it was so nice to know that Dad was in a safe and comfortable place being looked after by the super staff. My dad developed a chest infection after a few days but a prompt referral for medical advice meant he received antibiotics and treatment quickly and he recovered well. His room was clean and comfortable and the food looked very tasty! Having a really good respite facility available is vital for my mum so that she can have a break as she is Dad’s full-time carer."

Sally E
carehome.co.uk rating: 4.58 out of 5

"Excellent care, friendly and professional staff. Lovely atmosphere. Nothing is too much trouble and welcome all visitors."

Jenny H
carehome.co.uk rating: 4.75 out of 5

"Thank you for looking after my dad so well during his period of respite. The level of care he received was excellent and every member of staff we dealt with was friendly, helpful and knowledgeable. I would definitely recommend it."

N M
carehome.co.uk rating: 4.67 out of 5

"Very happy with my room, staff and nursing care. Very attentive and happy staff. Always smiling!"

John H
carehome.co.uk rating: 3.92 out of 5

"We have nothing but positive comments for this care home. The manager arranged care for my dad at very short notice and went above and beyond to ensure he was settled and well looked after. The facilities are excellent and the rooms are bright and comfortable. We feel really lucky that our dad got to spend time at Mulberry Court Care Home and would highly recommend it. Thank you to all the staff."

Zoe B
carehome.co.uk rating: 4.42 out of 5

"I visit regularly and find the staff are always helpful. Occasionally their English is a little weak but in general, the home seems very well run. We are very satisfied with the service provided for our standing friend."

K S
carehome.co.uk rating: 4.33 out of 5

"Just a visitor got fed and watered. Excellent."

Malcolm W
carehome.co.uk rating: 5.00 out of 5

"My friend invited me to lunch which was very nice. The staff were very nice and helpful. The chef did a very good lunch and was friendly. I will come again when invited."

Jean J
carehome.co.uk rating: 4.50 out of 5

"A resident invited me to join her for a meal. This turned out to be a very nice experience. Good company, attentive staff, and a most enjoyable meal."

Margaret G
carehome.co.uk rating: 4.17 out of 5

"I can only give praise to the staff at Mulberry Court. A warm welcome on reception, domestic, catering, health care assistants, staff nurses, sisters, to the manager. They were all professional, friendly and helpful. The care, well being and needs of the residents, service users was their priority. I have missed visiting Mulberry Court and the staff who were friends taking an interest in relatives lives and well being."

Judith W
carehome.co.uk rating: 4.91 out of 5

"I have found the home excellent and the staff extremely helpful. Thanks to all the staff."

John F
carehome.co.uk rating: 4.17 out of 5

"I have been impressed by many things. The ambience, décor, cleanliness. The personal care given so willingly. The food. The attention to detail, the kindness. The physical care. The spiritual attention."

H J
carehome.co.uk rating: 4.92 out of 5

"Very impressed by both the house, its furnishings and general ambience and also the staff. All the staff we met were friendly, efficient and instructive - showing us how to use wheelchairs etc. My friend seems very happy here. Thanks to all."

Mike P
carehome.co.uk rating: 5.00 out of 5

"I was told the most important thing to look for when selecting a care home was the quality of the staff. Mulberry Court has the benefit of excellent staff who have done their best to help my mother settle in and this has resulted in an improvement in her condition. Had it not been for the positive attitude of the staff, she would have been bed bound but can now get out in her wheelchair. My mother and I will always be grateful for this."

M R
carehome.co.uk rating: 4.33 out of 5

"Staff are very nice and helpful. Nothing is too much trouble. Meals are very good and a good choice. Lovely cakes on the coffee bar. The rooms are very cheerful and the residents can bring in furniture. Very good facilities, hairdressing, physiotherapist and lovely things to do during the week for the residents. Overall a great place to live being pampered and well looked after."

C T R
carehome.co.uk rating: 4.92 out of 5

"Just visiting invited to lunch excellent meal."

John S
carehome.co.uk rating: 5.00 out of 5

"Mom was in Mulberry Court for only a couple of weeks as she was at end of life with secondary breast cancer and needed 24/7 nursing care. The day staff were amazing - always helpful and happy to talk and would always check in on Mom, as well as see if there was anything we needed as we spent all day with her. Unfortunately, Mom wasn't able to make use of the facilities - there was a lovely lounge, nice coffee area and dining room. The menu choices were very good, but Mom couldn't eat much. The staff were always very nice and would check with her. Our only disappointment was that the night staff did not notice Mom was slipping away, and therefore they did not contact us to advise us to come in, so, unfortunately, Mom passed away on her own and wasn't noticed until next round of checks. When Dad was in care the staff notified us, so we hoped the same would have happened with Mom. However, overall, we were happy with the home, and felt Mom was treated with respect and dignity."

L P
carehome.co.uk rating: 4.17 out of 5

"My father has now been a resident for fifteen months and I feel he has been treated with respect and dignity. I too have been listened to appropriately and my requests responded to positively in all ways. This has been with all staff, from manager, nursing staff, carers, catering, domestic, maintenance and gardening staff. A recent refurbishment had made a very pleasant entrance, lounge and cafe, plus a very nice dining lounge."

S B
carehome.co.uk rating: 4.17 out of 5