Reviews for Newington Court Care Home

"I find all the carers at Falcon Place to be very attentive and exceptionally caring. They all go the extra mile. A very good team. We are always informed of any little concerns and are happy to update me when I telephone to check how my loved one is. When we visit, on our weekly visits, always say the girls/carers are "so kind"! So reassuring to me and my family."

Chris W
carehome.co.uk rating: 4.67 out of 5

"My mum has been at Newington Court for nearly 3 months and this is her second care home. I am really impressed with the care Mum is receiving. The staff are very professional but in a friendly manner. My mum is eating and enjoying the food. She is clean and well presented and her washing and ironing is first class, which is so important for Mum's dignity. Mum is happy and content most of the time."

L E
carehome.co.uk rating: 4.50 out of 5

"My mother spent the last three months of her life at Newington Court. She was bed-bound and we were so impressed by the kindly professional care she was given by the staff. At all times they treated her with respect and tried to make her as comfortable as possible and alleviate her suffering."

Helen A
carehome.co.uk rating: 4.17 out of 5

"My relative is being cared for at Newington Court. She receives the most fantastic care. Every time we visit, she is always clean, very well presented and treated with the utmost respect. As well as the care being excellent, she says the meals are tasty and delicious. She is very settled and happier than I have seen her in a long time, thanks to all the staff there. All staff are welcoming, which has given our family great peace of mind that she's happy and content at Newington Court. Staff at all levels go above and beyond to ensure they deliver the highest level of care. Well done to everyone who is involved with her care and Thank you."

Mary C
carehome.co.uk rating: 4.58 out of 5

"The care our mother received at Newington Court over the last four-plus years has been gold standard throughout. We have been kept informed meticulously about her health and well being. The staff always had time to talk to us about any problems and looked after Mum’s personal care to a very high standard. They took time each day to talk to her as she was bed-bound. We are so grateful to all the staff who looked after her and wouldn’t hesitate to recommend to anyone else."

D C
carehome.co.uk rating: 4.25 out of 5

"I live in New York City and it's so hard to be apart from my dear mum. The staff at Newington Court have done everything they can to make it easy to communicate with my mum and keep me updated on her progress. The staff are wonderful and caring. I really don't know what I would do without them. The facility is great with a lovely garden area and dining room. The bedroom gets lovely light and is big enough for Mum's wheelchair. My only concerns are the sometimes lack of night staff on duty. In an ideal world there would be more staff overall, but especially at night. I wish the staff could be paid a lot more as they are wonderful and works very hard. The COVID world has turned everything upside down, but I must say how well Newington Court has dealt with containing the situation and organizing garden visits and calls etc. Mum enjoys the food at Newington too, so a big thank you to the kitchen staff. We long for the days when Mum can get back out on a day trip/pub lunch. Hang in there everyone!"

Nicola W
carehome.co.uk rating: 4.08 out of 5

"My friend has been a resident at Newington Court since 2015, she is very happy with the care provided and always speaks highly of the carers and staff. I have had a garden visit with her since Covid-19 and everything was very well organised and clean. The staff are always friendly and helpful."

L P
carehome.co.uk rating: 5.00 out of 5

"My dad arrived at this home in April/May this year during lockdown via the hospital. Mum and I were really worried as we didn't know what was going to happen to Dad as his dementia had got quite bad, as had his health. We were told that Dad wouldn't be allowed to come home because of his needs and was placed here; we are so glad he was. When we were allowed visits outside Dad looked very clean and well presented, and as the visits went on, he looked healthy and happy. This has put our minds at ease now, we know that his care from all the staff including nurses, carers and even the admin staff are committed to their duties and go above and beyond to help and reassure us that Dad is well looked after and he has what he needs. The staff are very professional and can't thank them enough for all their hard work and keeping everyone safe from this virus. We look forward to meeting them face to face when allowed. Thank you to all the staff at Newington Court Care home."

Cheryl A
carehome.co.uk rating: 3.67 out of 5

"Very good. Pleasant and very helpful."

H W
carehome.co.uk rating: 4.83 out of 5

"The care my husband has received in the 17 months he has been there has been absolutely faultless. The carers are patient and are good at listening to the residents, they are patient and kind and caring and very professional. The admin staff and all staff have been hard working and reassuring the family during the lockdown. Thank you Barchester Newington Court Care Home, you're amazing."

Christine C
carehome.co.uk rating: 5.00 out of 5

"I cannot express how thankful I am to all of the staff. My mum has been shown the best care and has been able to lead a dignified life. We had an absolutely wonderful afternoon of activities and it made such a difference seeing all the residents laughing and enjoying the day. Thank you to all the staff and carers."

M A
carehome.co.uk rating: 4.67 out of 5

"The staff are always friendly and helpful, and you can see that they all care bout everyone they are dealing with. I have always been able to speak to someone to ask questions about care/food and how mum is doing. I do think the staff are amazing and do a great job."

V W
carehome.co.uk rating: 4.92 out of 5

"My mother has been a resident at Newington Court Care Home since April 2021. She has deteriorated physically and mentally due to her medical condition during this time. However, she is fully supported by the carers on her floor who treat her with kindness and dignity at all times. I visit 3/4 times a week and am always warmly welcomed with offers of cups of tea if needed! The staff are always busy but find the time to keep me informed of positive developments or concerns. I know I can always phone the staff if the need arises and they will phone me when necessary. Newington Court is run and maintained to high professional standards."

J M
carehome.co.uk rating: 4.42 out of 5

"My mother is a resident at Newington Court Care Home, and I could not be more pleased with the care that she receives. My mum is very happy there too, which is the most important thing. It is a reassuring feeling when I leave my mum after each visit, knowing that she is in such caring and competent hands. A special thank you to the team leader and the team."

John H
carehome.co.uk rating: 4.50 out of 5

"Have recently moved a close family friend into Falcon Court in Newington Court Care Home and have been so pleased with the way they have been looked after and settled in. We took a long time choosing the right place and are very happy with our choice. Would recommend to anyone looking for a residential home for a close family member, as we cannot fault the care."

Mike F
carehome.co.uk rating: 4.83 out of 5

"This facility is blessed with truly amazing people, carers, nurses, activity, admin, housekeeping, maintenance and chefs. The quality of care mum received was unbelievable, nothing was ever too much trouble. She was always treated with dignity and respect by everybody involved in her care. She thought it was like a wonderful hotel, with happy, friendly staff, she loved it. On mum's passing, the staff shared in my loss with heartfelt compassion. It meant so much to me, I will not forget that."

Alan G
carehome.co.uk rating: 5.00 out of 5

"I would like to thank one lady for her loving bedside care towards my aunt. The little extra goes a long way - thank you! All the staff are very good and caring. It's nice to have a cup of fresh coffee and cake whilst we have a break from sitting with my aunt. The cakes are always fresh and good variety each day."

Lesley W
carehome.co.uk rating: 4.40 out of 5

"Since my mum has been here I have never seen her so clean and tidy. The manager does her job beyond her means and she is so supportive of my mum and of us as a family, excellent staff."

Gill S
carehome.co.uk rating: 5.00 out of 5

"Friendly staff and welcoming, bright clean home. When I visit I always hear laughing and see smiling faces, both staff and residents. I enjoy visiting my family member here and I know she is being very well cared for."

K D
carehome.co.uk rating: 4.92 out of 5

"We placed my dad in the care of Newington Court Care Home when his cancer progressed and he could not stay at home anymore. The care my dad received was outstanding. Every staff member went above and beyond to make sure my dad was looked after and comfortable. His room was kept clean at all times. My dad's personal care was always exceptional and all meals served were of a high standard. Unfortunately, we lost my dad to cancer while he was in the care home. I can not thank the staff enough for all the help and understanding they showed at this difficult time. When you go into the home everyone is always smiling and always activities for the residents if they wish to join in."

Donna S
carehome.co.uk rating: 4.58 out of 5

"Our family have been very pleased with the care Mum has received whilst at Newington Court. All the staff have been friendly, helpful, courteous, professional and work as a team. They certainly go the extra mile to ensure the residents have the best care. Mum was initially reluctant to take part in any activities and socialising but the staff gradually succeeded in her becoming involved in activities, having her hair done, sitting in the dining room and even trips out for lunch and the cinema. The interior of Newington Court is very comfortable, tasteful and homely. The bedrooms are a good size and well furnished. Perhaps an extra surface or table would have been useful but you can take in extra furniture if needed. As our visits involved a lot of travelling, a cafe area enabling us to have a hot drink and cake was very much appreciated."

Elaine C
carehome.co.uk rating: 4.92 out of 5

"I speak for all my family in saying just how wonderful the care has been for my dad who has been in Newington Court since last year. Whilst the personal care given to my dad by the staff is exemplary, the emotional connections that the staff have made with Dad and the way they genuinely care for him as a person go beyond what we could have hoped. It really feels as though Dad is being cared for by an extended family and God bless you all at Newington Court for that."

John R
carehome.co.uk rating: 5.00 out of 5

"Mum was very poorly when she came to Barchester Newington Court Care Home. They have nursed her back to health with their care and support, so much so, she has been able to return to her own home. The staff threw a lovely surprise afternoon tea party (to which my sister, brother and I were invited) before she left and was also given some lovely gifts. We can't thank Newington Court enough for taking such good care of Mum."

J G
carehome.co.uk rating: 4.75 out of 5

"My husband has been in your care since July 2023. He has been looked after with so much care and attention, couldn't wish for a better place for him. Everyone goes to such lengths to keep him (and other patients) comfortable."

Heather S
carehome.co.uk rating: 5.00 out of 5

"Nurses and carers are always on hand whatever time you visit, day or night. They always keep the family well informed of any changes made to resident's care and reasons. Management is happy to talk at any time if they were needed and helpful receptionists. My husband could not be in better hands. I can leave him after a visit knowing he is well cared for and in a happy environment. Barchester Newington Court Care Home does feel like a family home, lots of laughs and banter amongst staff and residents although we all know what a really tough job caring for people can be. The staff have to meet and deal with so many different residents' needs. I have, over time, spent many hours at Newington Court and they do now feel like family to me. I feel so pleased and lucky to have my beloved husband in such a home."

Wendy P
carehome.co.uk rating: 4.75 out of 5

"Mum was well cared for. Good food, attentive detail to medication, always in contact with us regarding Mum's care. We were made very welcome."

Gail W
carehome.co.uk rating: 3.92 out of 5

"My wife came to the home via hospital and had a terminal illness. Also, the home was recommended to the family and I am pleased to report that we were not disappointed. The home itself was excellent and the facilities in my wife's room were beyond reproach. The staff were very caring and helpful and made my wife's short stay, before her passing, as comfortable as possible. For my part, I was treated with respect and care. The refreshment facilities for visitors were excellent. I would have no problem in recommending this home."

Richard L
carehome.co.uk rating: 5.00 out of 5

"This review relates to Falcon Lodge. Most impressive is the quality of care given by staff at the lodge. They are all so very good and the way visitors are treated, like myself, could not be better. The premises is always clean and the bedroom is immaculate."

Roger C
carehome.co.uk rating: 4.30 out of 5

"Lovely activities today. Thank you for making it fun. We would like more activities, that will help with the festive cheer. Overall, we are happy with the care. Can we join Nan for lunch on Christmas, that would be lovely? The team on the nursing unit were very helpful."

M P
carehome.co.uk rating: 4.42 out of 5

"My mother was sent to Newington Court nearly a year ago from hospital. She has settled in very well and she trusts the carers and nurses with her medical and personal care. All staff are helpful and friendly. Myself and family are welcome any time. We can join in with activities too. I am content and happy with all her care."

C D
carehome.co.uk rating: 5.00 out of 5

"We are very happy with the care my mum receives. She is always well presented and appears to be very happy and settled. If we have any questions they are usually answered satisfactorily."

Joanne H
carehome.co.uk rating: 4.58 out of 5

"Kind friendly staff, nothing is too much trouble. My mum has been well looked after."

A E
carehome.co.uk rating: 4.67 out of 5

"Barchester Newington Court Care Home is warm, inviting and secure. Staff and management are polite, caring and easy to talk to. It seems to be a well-run care home."

Michael W
carehome.co.uk rating: 5.00 out of 5

"Dad spent the last six months of his life in the care of Newington Court. At all times family members were welcomed with Mum visiting Dad daily. Newington Court provided a homely environment for Dad with kind and patient nurses and care workers looking after him when he was at his most vulnerable. The staff extended their kindness to Mum during her daily visits which was greatly appreciated as she has dementia too. We feel fortunate to have found such a high standard of care with a homely environment on our doorstep."

T H
carehome.co.uk rating: 4.25 out of 5

"Ever since my dad has been in this home, he has improved greatly. Nothing is too much trouble for the staff, they are very helpful, even towards visitors. 100% perfect."

Chrissy D
carehome.co.uk rating: 5.00 out of 5

"My mum came to this home in October 2016. Since my mum has been here all the staff who have treated my mum are lovely, they have helped get her settled. All the carers and nurses on floor one are very caring with my mum's needs. All the nurses are outstanding."

L D
carehome.co.uk rating: 5.00 out of 5

"I visited today Newington Court and was very happy with the care and support I saw. I have not visited many care homes but this feels more like a hotel than a care home. The food that was being served looked great and I loved the fact that residents were having a glass of wine."

Brian M
carehome.co.uk rating: 4.50 out of 5

"I have always found the regular staff to be very welcoming to residents and families in a very caring and professional manner. Although at times things are stressful the staff deal with matters promptly and discreetly. We are kept informed of any problems and our views are always considered. When looking for homes for Mum, this was by far one of the best. 'A home from home'."

Margaret T
carehome.co.uk rating: 3.92 out of 5

"I'm very happy with the care given to Mum. The staff are good with mum and keep us informed about any problems. I would hope that if I ever needed to live in a home, it would be as this home is."

Lynn S
carehome.co.uk rating: 3.83 out of 5

"The staff at Falcon Place have looked after my mother very well. I am impressed by the care and dedication of the team. The staff are always kind and considerate."

R M
carehome.co.uk rating: 4.33 out of 5

"The care home generally look after Mum's personal hygiene, food, medication needs very well. I find it disappointing that there is no internet or direct phone as with dementia I would find it very helpful to keep Mum visually in touch with her extended family. Care can vary from person (carer) to carer. Generally, Mum is settled and very happy could do with more organised activities."

Jane J
carehome.co.uk rating: 3.25 out of 5

"I feel that Falcon Place needs to install the Internet and another phone line as this is invaluable when continuity of care is so important for the residents."

Sandra B
carehome.co.uk rating: 4.45 out of 5

"Mum was very agitated when she first arrived, her tablets were reviewed by the doctor with help from the carer and the situation improved. After Mum had an operation for breast cancer, the carer arranged a district nurse to change the dressing when the breast care nurses were unavailable. Also very caring when her appetite diminished trying to find things to tempt her. Another review of tablets then occurred when she was having trouble swallowing her tablets. She is now much more relaxed and happy within herself and I am able to take her out more. Each time we return she is always greeted with smiles and kind words which make such a difference. Carers could not be kinder."

Carol O
carehome.co.uk rating: 4.42 out of 5

"Staff friendly and very caring. All aspects of care taken into consideration - health and mental well-being and social needs. My relative became a resident in March 2017 and at this point, could not walk, had lost weight and incontinent. Now 4 months later, the care home has facilitated walking, weight is now normal and toilet needs are reasonably independent. The turn around in the resident's health and well-being has been a marvel and due to the care undertaken at this care home."

J H
carehome.co.uk rating: 4.75 out of 5

"Mum loves living at Newington Court. Everyone is friendly and helpful. Food is good."

Tony M
carehome.co.uk rating: 4.33 out of 5

"Mum was only at Newington Court for 2 weeks. However she was quickly treated as "one of the family". Her death was handled with caring and dignity. We, the family, were always warmly welcomed, it was a comfort to know she was being so well looked after."

Janis V
carehome.co.uk rating: 4.67 out of 5

"Mum had been in a care home in South London, which whilst charging 50% more than Newington Court, was the polar opposite to their attitude to residents. We cannot praise the staff enough, who in our opinion looked after our mother almost like she was their own. Please pass on our immense gratitude to them for making the last few months of our Mum’s life more bearable."

John H
carehome.co.uk rating: 5.00 out of 5

"Caring & accommodating."

David B
carehome.co.uk rating: 5.00 out of 5

"Very friendly, caring and helpful team. Any problems or concerns listened to and taken on board. Residents responded to on a personal level."

Anita M
carehome.co.uk rating: 4.50 out of 5

"All staff at Newington Court are friendly, kind and considerate, not just to the residents but to family members too. The nurses are all helpful and very professional. Since Mum has been in here she has been looked after with great care and consideration. The atmosphere in the home is lovely. My only concern is the lack of staff on the second floor. Particularly during the afternoon. Most residents on this floor need hoisting. If several buzzers are pressed at once it is very difficult for the staff and also unfair to both residents and staff."

Jan C
carehome.co.uk rating: 4.58 out of 5