Reviews for North Park Care Home

"My husband has been a resident in North Park since October 2019. I am so pleased that we chose this care home for him. From the first moment we stepped through its doors, we were impressed by the welcoming atmosphere of the home and by its staff. My husband is happy and settled here. The home is situated overlooking a lovely park and he has a room with a view of the park. Everyone from management, admin, care staff through to catering and cleaning go above and beyond to care for and support residents and their families. It helps, in these troubled times, to know that my loved one is living in such a good place."

Anne B
carehome.co.uk rating: 5.00 out of 5

"My dad was in a lovely room with a view overlooking the park so he could watch people walking their dogs, which I'd asked for as he doesn't really have any hobbies. The staff were excellent treating my dad with dignity and respect, friendly and approachable. They were also very patient with my dad helping him every day to use his mobile phone as he kept forgetting. This meant a lot to both myself and my dad as I could speak to him on a regular basis."

Sandra R
carehome.co.uk rating: 4.58 out of 5

"Overall, very happy at the moment."

R P
carehome.co.uk rating: 3.75 out of 5

"I didn't like it when I first came! It was like a regimental prison, and it took a long time to get used to being here. I have made lots of friends now, and I like to help those who are less able than me. I have started to tend to one of the gardens, which I enjoy doing, and it's nice being able to go up and down stairs to meet other residents. They have activities on and we can pick and choose what we want to do."

C T
carehome.co.uk rating: 5.00 out of 5

"My mother was very happy in North Park Care Home. She was extremely well looked after and had a genuine affection for all the staff, as they did to her, referring to them as her friends. She was always clean and tidy, very well fed, and her room was spotless. We were very lucky that Mam had the last two years of her life here."

Maureen E
carehome.co.uk rating: 5.00 out of 5

"I rarely give excellent, only due to the fact we can all go down the unrewarding path giving less than good results in the situation. There are good staff here, who have the excellent attitude that where they have not managed a situation well, they will think again as to the best path each time. The attitude is apparent, and it is indeed excellent for those good people."

B S
carehome.co.uk rating: 3.90 out of 5

"Your home looked after my mother very well, and she loved it, and all the staff were lovely with her, which put myself and my family at peace of mind."

Valerie B
carehome.co.uk rating: 4.83 out of 5

"The staff at North Park are lovely. They made me feel welcome and at home while I was visiting my elderly grandmother on my visit from Canada. The home seems well run and feels safe during the current pandemic. The staff went above and beyond. The matron took much time to explain her health situation to me. A special mention to the tall caretaker man who at my grandma's request provides any little thing she needs as he passes by. Lovely people who care deeply about their residents. Thanks for having me!"

Tanya T
carehome.co.uk rating: 4.58 out of 5

"It is now six months since I last submitted a review on North Park. My wife continues to soldier on regardless walking many miles up and down Memory Lane usually with a friend to accompany her. Her care has at times been excellent with the team seeing to her needs despite all the trials of COVID. Never have I had to worry about her safety or any other security aspects of her stay at the home. In the early days, we were only able to see her via “the bubble” once that was established and up and running. Now we have regular bedroom visits and trips out which are fully supported by the staff. Entertainments are a revelation and my wife takes part in things I would never have dreamed of from bowling to dancing, painting to flower making, great stuff. So North Park keep up the good work, I value all your support and the time you all take to look after the residents. Well done to the many care staff who do the extra mile on behalf of their residents."

Anthony H
carehome.co.uk rating: 4.67 out of 5

"From the first phone call, I have been welcomed into the Barchester North Park Care Home family and experienced nothing but professional, friendly and caring staff. I made a point of not mentioning I am a nurse when looking around homes for my dad and I asked if I could see areas not usually shown on a tour, like laundry, just to see if they would! Dad loves all the carers and despite his poor memory due to living with dementia, he has already remembered some names in the month he has been here because they are the staff he loves the most. I am included in every aspect of Dad's care, they understand he is my world (especially since we lost Mum six weeks ago) and I am invited to all the events and parties planned. Having worked in nursing homes I can not stress how wonderful everyone is here."

Johanne W
carehome.co.uk rating: 4.75 out of 5

"My husband has been a resident of North Park Care home since October 2020. He is well cared for and is always clean and tidy. Since he was admitted, visiting restrictions have been in operation, however, this has been overcome by a very welcoming, comfortable indoor visiting suite. All of the staff are very kind and understanding. They have helped me in what I have found difficult circumstances, with their reassurance, North Park has a happy and relaxed feeling! Staff are great, wonderful, etc. Thank you all."

Valerie H
carehome.co.uk rating: 5.00 out of 5

"Just wanted to thank all of the carers so very much for their efforts yesterday (Valentine's Day). They really pulled out all the stops and my mother-in-law was thrilled to bits with the lovely gifts presented on her visit. It really is the little things that make a difficult situation all the more bearable. Many thanks again to you all."

Caroline B
carehome.co.uk rating: 4.42 out of 5

"My sister had several respite stays at North Park and was due to go permanently. She was a character but was well-loved there. She thought she was on holiday. Everyone very kind and caring, food always looked lovely and clothes were always spotless. Can't speak more highly of North Park. Sadly Covid got her before she got her new forever home."

Jean H
carehome.co.uk rating: 4.33 out of 5

"I think everything in this place is excellent."

Kathleen B
carehome.co.uk rating: 5.00 out of 5

"Lovely people. So much to do. Very happy here."

Jessie W
carehome.co.uk rating: 5.00 out of 5

"This care home is by far the best in the area. The outside of the building projects the sense of good maintenance and care. All personnel are approachable, and you, alone are the most important person with no rushing but active listening going on. The carers etc, will get the best person to solve the problem and show empathy. The staff who are permanent, night shift are the best group of carers I have had the joy to meet. The food is mainly extremely good. The manager is simply the best. The activities team cover a wide range of activities suitable for the month and the season. These activities are very stimulating for the residents; encouraging conversations. As the manager is able to develop her ideas, the next CQC report should surely be "outstanding" taking a part in the community, even in these covid-19 times. It is important for the residents and staff."

Jane P
carehome.co.uk rating: 4.75 out of 5

"The staff and activities organisers have been brilliant throughout lockdown keeping Mam and other residents safe and doing their utter best to arrange visits to see our loved ones. Staff are like family to both residents and their families and I can't praise them enough for all their hard work through these difficult times. Keep up the brilliant work and thank you for Mam's care."

Stephen A
carehome.co.uk rating: 5.00 out of 5

"An absolute disgrace that you have put nothing in place to facilitate Covid safe visits such as a room or pod in the eight months since you closed your doors to families. All the times I've asked about a room or pod for winter and what happens, nothing. Full of lip service, you tell us we can't see our loved ones, not even through the window, you pass the buck and say ring head office if we're not happy. I ring the head office and they are very polite but reiterate I can't see my mam, just to remind you my mam is a lady with dementia, how dare you say she can't see her children, we've trusted you and you shut us out instead of doing what you can to keep families connected. Absolute shame on you. Treat people how you'd like to be treated yourself. If someone told you that you can't see your mam/dad/son/daughter/husband or wife indefinitely, not even through a window, would you say OK? I thought not, you would fight. Point is I shouldn't have to fight to see my own mam, but I will. Absolute disgrace."

Mandy H
carehome.co.uk rating: 3.25 out of 5

"The first time we looked around the home, we knew straight away that it was the place where we wanted Dad to be cared for. The home always has a happy, welcoming feel and the staff are super friendly and caring. I have been to many of the social get-togethers and the way that the staff look after their residents gives me comfort to know that Dad is cared for by these special people. Would not want him anywhere else!"

Paula R
carehome.co.uk rating: 5.00 out of 5

"It was my first stay here whilst my family went on holiday and I thoroughly enjoyed myself. I was very well looked after and would be happy to return again when my family go on holiday. All the staff were lovely to me and very friendly."

Margaret B
carehome.co.uk rating: 4.17 out of 5

"My mum moved into a care home in April 2023. She passed away in October 2024. After a few weeks of getting used to it, she settled in and loved all the activities they offered. She even went to the theatre and sang in the lounge, which she especially enjoyed. The care she received from the friendly staff was top-notch. She even made a few friends. The food was delicious but she might have eaten a little too much. I highly recommend this care home."

David C
carehome.co.uk rating: 5.00 out of 5

"My sister was a resident at Barchester North Park Care Home for over three years. I am pleased to say she was very happy there. She loved the carers and had lots of time chatting to them. She was proud to call the place home and it pleased me how happy she was there."

B F
carehome.co.uk rating: 5.00 out of 5

"Very happy being here, well looked after, everyone is very pleasant and helpful."

Catherine B
carehome.co.uk rating: 5.00 out of 5

"The home is comfortable. The staff are helpful."

Walter B
carehome.co.uk rating: 5.00 out of 5

"A massive thank you to the manager for her support, and to the staff for looking after my dad over the last three years. In particular for the care and kindness shown to us as a family in his final days."

Lisa B
carehome.co.uk rating: 4.00 out of 5

"My mum has been a resident since April 2022 until her death recently; prior to that she had had several periods of respite care at the home. I always felt that she was safe and well looked after. All the staff were very kind to her, in particular the OT/activities staff who made every effort to encourage her to join group activities when she was well enough. The home is maintained well, always tidy and never has any odours. The staff are extremely welcoming to visitors and they organise regular fundraising events that involve friends and family. In short - I am very happy and grateful that my mum was able to stay at North Park Care Home."

Melanie C
carehome.co.uk rating: 4.17 out of 5

"Mum spent the last few weeks of her life being looked after and cared for at Barchester North Park Care Home. She went in initially for two weeks respite but after the first week, she decided to stay permanently. She was well looked after by all the staff and especially enjoyed the food, gaining 10lbs in the short time she was a resident."

Chris W
carehome.co.uk rating: 4.33 out of 5

"My grandad has been a resident here for three and a half years now, the care he receives is fantastic. All of the staff including the management team are absolutely amazing and go above and beyond not only for residents but also relatives. The staff have become like family for Grandad at a time when our family were struggling and really do treat all residents like a member of their own. Nothing is ever too much trouble no matter the request. As a family, we really cannot thank everyone here at North Park enough for love, care and respect they have shown Grandad and our family."

Victoria M
carehome.co.uk rating: 4.58 out of 5

"Everything is very good/excellent. I am impressed."

D B
carehome.co.uk rating: 4.92 out of 5

"Lovely place to stay and staff do their best to keep us entertained and clean and tidy."

J B
carehome.co.uk rating: 5.00 out of 5

"North Park just gets better and better. My mother celebrated her 90th birthday this week at North Park. The effort made by the staff was fantastic. A band played in the afternoon, and banners and balloons were provided, followed by a delicious birthday cake. Our family was made very welcome, and the kind, thoughtful and selfless efforts of the event manager were unmatchable. Thank you. Overall, in the last few months, I have witnessed a great improvement in the general atmosphere, cleanliness, management and happiness of the residents and families. Well done, North Park."

Alison C
carehome.co.uk rating: 3.91 out of 5

"I spent at least 6 hours a day with my husband, I was always made to feel welcome, offered food and drinks and asked to join in with any activities. The staff always made me feel at home."

Patricia H
carehome.co.uk rating: 5.00 out of 5

"Barchester North Park went above and beyond today so that I was able to celebrate my graduation with my grandad. They put on a little surprise tea party for us to enjoy while we chatted and got family photos. They even bought a cake for us to celebrate with! They are all so friendly and couldn’t have been more accommodating not just today but on previous occasions as well. I’m so happy my grandad is in such a lovely setting with smiley staff that are always willing to help when needed not just with the residents but their families too."

K J
carehome.co.uk rating: 5.00 out of 5

"My dad first arrived at North Park Care Home at very short notice, under very stressful circumstances, having just been evicted from respite care at another care home. We hadn't visited the home before his arrival due to the urgent situation. We were immediately put at ease on our first visit - speaking to staff at all levels we heard how well he settled (surprising us all). The staff took great interest from the start to understand the rare type of dementia my dad has, and how his complex needs may differ from other residents on Memory Lane. We continue to be impressed with the daily enrichment for the residents. For a long time while still at home, my dad had no interest in doing anything, but since moving to North Park he has made smoothies, cards, arranged flowers and had a visit from a petting zoo (greatly enjoyed by many residents!). The place is spotless, housekeeping staff work continuously. We really value the work of all the care staff in providing truly person-centred care."

N D
carehome.co.uk rating: 4.83 out of 5

"My mum was originally placed in North Park Care Home for respite care but became a full-time resident shortly after. The staff are wonderful and truly care for residents and families. My mum was very happy there and encouraged to join in the many activities, she loved the therapy dog too. She made friends with other residents and when she took ill, appropriate action was taken. In the end, the staff went the extra mile to make sure she and I were comfortable and could not have done more."

S W
carehome.co.uk rating: 4.92 out of 5

"I've been in some other homes before this one. This is by far the best. The staff are so helpful and really care for us all."

J T
carehome.co.uk rating: 4.18 out of 5

"My father was placed in North Park Care Centre just over a month ago. So far I have been very happy with the reception he has had and the overall level of care. All management/staff appear friendly and caring - he has settled in well and "enjoying" the experience. Only minor criticism is just that my father doesn't request anything but would enjoy music (Classic FM) or TV to be put on."

William G
carehome.co.uk rating: 4.25 out of 5

"We had a lovely experience in North Park. My father in law spent his last few months very happily. He enjoyed the food, he loved all of the care staff and said there was no comparison to the other care home he was in. The room and whole home were spotless and aroma free. We were very happy with all aspects of the care home."

Jill L
carehome.co.uk rating: 4.92 out of 5

"I am very pleased with the care and support that my grandad received. As his advocate, we had no problems, always received information when needed. The staff are very friendly and approachable, knowledgeable about his conditions and offer support to us family members. Food provided is excellent, all freshly made and specials made to order. My grandad loved participating in the home's activities."

Jemma J
carehome.co.uk rating: 4.25 out of 5

"It is early days in my father's care but I have been very impressed by the high standard of care shown by the staff here. As a family, we have been made to feel very welcome and no query has been a problem. They are warm and friendly and keen to help as well as being highly competent in dealing with clinical needs."

C B
carehome.co.uk rating: 4.42 out of 5

"Excellent care delivered by brilliant staff and management."

Keith J
carehome.co.uk rating: 5.00 out of 5

"Our relative is on the top floor and gets excellent care."

Michael S
carehome.co.uk rating: 4.83 out of 5

"Fantastic staff and very caring."

Jane A
carehome.co.uk rating: 5.00 out of 5

"This was my mother's ninth stay for respite care. As usual, the care has been more than satisfactory. The rooms are comfortable and residents well looked after."

Kenneth D
carehome.co.uk rating: 4.83 out of 5

"My mam has been in North Park care home for a few months. She has settled in lovely and has enjoyed her stay so far. The home has included her in events and entertainment and she has become a valued member/resident. She has been given the role of resident's ambassador and she speaks up on and about any issues raised by residents. thank you all at North Park care home."

Valerie C
carehome.co.uk rating: 4.83 out of 5

"I am very happy with the care provided for my husband. After a fall in a hospital a year ago he couldn't talk or walk. He now can walk with help and still does not talk but does understand a few commands. I would like to see an easier route to park next to the home so that residents can enjoy fresh air and people walking dogs etc."

Sylvia B
carehome.co.uk rating: 4.08 out of 5

"The home is always clean, staff are busy but always make time to see to the service users. There are plenty of activities and variety of food. Service users are well treated, kept clean and are encouraged to mingle. When called out, due to a fall, the staff are brilliant, looking after everyone."

Yvonne W
carehome.co.uk rating: 4.75 out of 5

"Very good care, myself and family are pleased with the end of life care not just what my partner received but how we were looked after. Also after spending a few days living in the care home with my partner, I would highly recommend North Park Care Centre. Thank you to everyone who looked after him and us."

Avril G
carehome.co.uk rating: 5.00 out of 5

"It was not an easy decision to put my mum in a home but as I was no longer able to cope there was no other option. Social Services told me there was a place available at Barchester North Park Care Centre and I will be forever grateful that there was. I have visited a couple of times every week for the last 6 months and couldn't be happier with the care that mum receives. It is still extremely sad to see her deteriorate slowly however, she now has the wonderful staff to support her and I can't ask for more than that."

Christine P
carehome.co.uk rating: 4.92 out of 5

"As a family of my late aunt, we were very happy with the care and support shown by all members of staff. Aunty was very anxious going into a care home but with the genuine support and reassurance from staff, she soon settled. Before going into North Park she has lost her confidence with the interaction with all the staff and residents we saw her confidence grow. Staff were very supportive to us when aunty became ill, keeping us updated with her treatment which was very much appreciated."

Y H
carehome.co.uk rating: 4.25 out of 5