Reviews for Oak Grange Care Home

"This is an amazing place. I am so happy knowing my mother-in-law is in such safe, skilful and competent hands. The friendliness and skill of the staff are exceptional."

Ed E
carehome.co.uk rating: 5.00 out of 5

"This is an amazing place. I am so happy knowing my mother-in-law is in such safe, skilful and competent hands. The friendliness and skill of the staff are exceptional."

Ed E
carehome.co.uk rating: 5.00 out of 5

"Our expereince of the care home was extremely positive. Mum was encouraged to move about, her personal hygiene was well attended to and she ate and drank more regularly. She looked better than she had since her fall, and her grandson said "she looked like a woman with dignity". Whilst she was encouraged to participate socially, her wishes were respected."

S M
carehome.co.uk rating: 4.45 out of 5

"The care that my friend received was of the highest quality in every way. Although my friend was only there for seven days, they were truly the best last days of her life they could possibly be. The whole leadership team, through to every single member of staff that I encountered was exemplary. I was deeply impressed and full of gratitude."

J K
carehome.co.uk rating: 5.00 out of 5

"Our expereince of the care home was extremely positive. Mum was encouraged to move about, her personal hygiene was well attended to and she ate and drank more regularly. She looked better than she had since her fall, and her grandson said "she looked like a woman with dignity". Whilst she was encouraged to participate socially, her wishes were respected."

S M
carehome.co.uk rating: 4.45 out of 5

"The care that my friend received was of the highest quality in every way. Although my friend was only there for seven days, they were truly the best last days of her life they could possibly be. The whole leadership team, through to every single member of staff that I encountered was exemplary. I was deeply impressed and full of gratitude."

J K
carehome.co.uk rating: 5.00 out of 5

"We found the level of service and care par excellence. Nothing was too much trouble, the staff were really helpful and good-natured. The whole experience was comforting and outstanding. Many thanks."

Timothy B
carehome.co.uk rating: 5.00 out of 5

"We found the level of service and care par excellence. Nothing was too much trouble, the staff were really helpful and good-natured. The whole experience was comforting and outstanding. Many thanks."

Timothy B
carehome.co.uk rating: 5.00 out of 5

"Dad has been welcomed by all staff and residents. He feels comfortable and safe, which to the family is a great relief. He is eating well and enjoys the great variety of food. Mum has been having lunch with dad and is enjoying their time together in a nice environment. All the staff are caring and considerate."

Andrew S
carehome.co.uk rating: 4.50 out of 5

"My sister was diagnosed with terminal cancer in May 2015 and as she has no family nearby and could not cope with just carers, she moved into Oak Grange, she has put on two stone in weight and has been extremely well looked after. In October she was told of a misdiagnosis and has never had cancer! The fees are very high, considering she has not made use of the carers for several months, but we have regarded this as a period of convalescence and she is now much better. She is just purchased an apartment in a retirement living block in Chester."

B B
carehome.co.uk rating: 4.58 out of 5

"I visit my friend. I find the home like a small hotel and the staff are very friendly and caring and are very attentive to the residents."

Brian H
carehome.co.uk rating: 4.92 out of 5

"My other is cared for in an appropriate kind, caring and dignified fashion. ( seen by family members) Mum has late stage of dementia and her behaviour can be a bit challenging, especially regarding personal hygiene! Knowing the person helps. Mum now accepts help/assistance with drinks and meals. Sadly there seems to be a high turnover of care staff and this is not ideal, as residents relate well to regular staff i.e continuity and understanding particular needs. Housekeeping can an issue on occasions. However, much needs doing regularly and a lot is expected."

S B
carehome.co.uk rating: 4.25 out of 5

"I am very happy here and always have been. I am getting old now and don't seem to attend everything like I used to do."

Mary L
carehome.co.uk rating: 4.00 out of 5

"Kindness, care and understanding shown to the residents and their relatives, on an individual basis. A warm welcome awaits you at Oak Grange. A happy family atmosphere. Thank you everyone!"

S G
carehome.co.uk rating: 5.00 out of 5

"Mid-November my husband was taken to the Grange care home to give me some respite. He suffered from Dementia and had a leg bag and catheter. When visiting there was a strong smell of urine and his other visitor and I reported that he had a urinary infection. This was dismissed by the staff. He became more confused. He wasn't always shaved or dressed and his clothes were often the wrong way round. He sometimes had no socks on and nobody checked this. We mentioned that he obviously had an infection but this was denied. I collected him to take him home and he again had no socks and jumper back to front. Snow was outside!! He has now become very ill and is in hospital. Not enough care was given. What did I pay £3000 for!!"

Barbara E
carehome.co.uk rating: 2.82 out of 5

"We were not very pleased with the level of care that my father received whilst in the home, some staff were very good but others were poor. We raised a number of concerns with the management but we felt that they were not treated seriously. We are still awaiting a report on the last serious incident that occurred in September 2016."

Nick H
carehome.co.uk rating: 2.08 out of 5

"My dad moved to Oak Grange Care Home having lost my mum and becoming nearly blind and was made to feel straight at home. The staff caring for him with kind and loving care. He had a lovely sunny room which he was able to make his own which was well maintained. He had patio doors onto a sunny patio and was able to sit outside. The food was excellent he loved walking along to the restaurants three times a day for his meals (all on the flat). Coffee and tea were regularly brought to his room and he could walk up to the bistro to entertain or just sit and read the paper with a coffee. The staff were lovely, caring and kind, creating a home from home environment. The entertainments were amazing and gave him a lot of fun and laughter during the last years of his life. He was very happy at Oak Grange and we will forever be grateful to the wonderful staff."

Elizabeth M
carehome.co.uk rating: 4.92 out of 5

"The care provided has been 5*. The support, cleanliness, food and drink excellent. The carers have all been very attentive/caring and lovely. We would definitely recommend this home."

H P
carehome.co.uk rating: 5.00 out of 5

"My husband was treated with kindness and respect and efficient care. His visitors were also greeted courteously. The home was clean and welcoming and attractive. The bistro was a pleasant place to relax with a cup of tea or other refreshments."

Jean G
carehome.co.uk rating: 5.00 out of 5

"The kindness and caring nature of all the staff are to be applauded. They all treated my dad well and allowed his dignity to be maintained in extremely trying circumstances. I can't thank them enough for making his last days bearable. They are all extremely lovely and considerate of all his family. Oak Grange is to be highly recommended."

Kathy K
carehome.co.uk rating: 4.82 out of 5

"Very friendly and helpful staff who show genuine care to the guests. The home is well run and efficient. Furnishings and decor of the rooms and general area is excellent and modern. Food is of a high quality, nutritious and plentiful. This is the best care home we have visited."

Jackie W
carehome.co.uk rating: 5.00 out of 5

"The nine days that I lived in Barchester Oak Grange Care Home have been very happy for me. I enjoyed the bedroom, the food and the gardens etc. The staff was very kind, helpful and always trying to make you feel at home. Singing in the choir was my favourite activity as well as painting. I will definitely recommend Barchester Oak Grange Care home to anybody who is looking for a nice place to stay a while."

Diego V
carehome.co.uk rating: 5.00 out of 5

"Excellent care. Staff interested and helpful. I will come again when my wife requires an operation."

William P
carehome.co.uk rating: 5.00 out of 5

"I like Oak Grange because it is clean and tidy. The food is good and so are the staff who are always kind tome. I like the variety of activities including games, singing, dancing and quizes. I enjoy going on trips but I forget the details."

P K
carehome.co.uk rating: 4.50 out of 5

"Having viewed various care homes in the area I decided to book my 88-year-old mother into Oak Grange for respite whilst I and my husband took a much needed holiday. Mum has dementia and when we explained to her that we had no alternative she reluctantly agreed but was very concerned about going there, however, when we returned she had totally changed her mind. She enjoyed the experience so much that after two days back home she decided that she wanted to return to Oak Grange on a permanent basis which we believe is the best solution for all concerned. I have been very pleased with the attitude and helpfulness of everyone that we have met at the home and we are both pleased and relieved that she is happy and has now opted to go into a well-run home at this stage in her life, as are all the other members of our family. Therefore, I would have absolutely no reservations about recommending this home to others in need of help."

S P
carehome.co.uk rating: 4.92 out of 5

"We have been regular visitors to see my father-in-law for several years. We have nothing but the highest praise for all the staff in this lovely home. Every single person we have met has treated my father-in-law with the utmost respect, good humour and cheerfulness. The staff make it a really happy place. Everything is always clean and efficient. We cannot recommend this home highly enough."

Anne L
carehome.co.uk rating: 5.00 out of 5

"My father is extremely happy in the home and he is loved by all. The staff are very kind and work extremely hard under considerable pressure as nursing care needs are very high. Often, there seems to be insufficient staff for the workload. Consequently, my dad's shaving is often nursed and he does not get a bath, which he did love."

M S
carehome.co.uk rating: 4.33 out of 5

"I believe the swift actions of the health care practitioner saved my mum's life. She correctly realised there was something physically wrong with Mum - not easy when dealing with mental health, I am sure."

P C
carehome.co.uk rating: 5.00 out of 5

"Very friendly and caring."

Patricia B
carehome.co.uk rating: 4.73 out of 5

"I am very impressed by the care provided to my sister. Caring and compassionate, staff who are quick to comfort and reassure my sister. The home has a good atmosphere, with friendly staff and they are welcoming."

S E
carehome.co.uk rating: 4.92 out of 5

"The kind calm professional care my father received contributed greatly to his settling in. He enjoyed the company, the activities and the food. His family and I were hugely reassured by the focused attention given to dad. What was a difficult time was rendered more bearable by the staff of Oak Grange."

A B
carehome.co.uk rating: 4.50 out of 5

"Such a huge decision finding the absolute best residential home for my dearest friend, troubled with failing health. Oak Grange has proved to be the most comforting answer to caring fully for all his needs. He loves it, the peace of mind it gives to him and I. It is true professionalism with a heart. All the staff get it so right with attitude and enthusiasm from carers to chef. A treasure of a team. Thank you all so much."

Angela B
carehome.co.uk rating: 5.00 out of 5

"I booked into the care home for one week's respite following surgery. All the staff were welcoming, friendly and very obliging. Nothing was too much trouble. I felt safe and secure and with nursing staff on hand 24 hours, it was very reassuring, caring and professional advice on hand if required. Rooms, all ensuite and views over gardens were clean and comfortable. Meals could be taken in pleasant dining rooms or own room if wished. Food was good, but for me, sometimes a little bland. Bistro area, with tea/coffee making facilities excellent idea. Being so well looked after certainly helped put me back on my feet. Would definitely recomm3end."

M C
carehome.co.uk rating: 4.50 out of 5

"Always staff around seem very welcoming and cheerful. Nice for us to see and for our Mum to hear and see people - not a lonely place. Food is a very good standard. Home decor and cleanliness is of a very good standard, although just recently can smell urine, maybe carpets due for a clean? Coffe lounge area is a lovely place, and the activities and ladies are excellent. Thank you."

S P
carehome.co.uk rating: 4.00 out of 5

"My mum has cared for my dad, who has dementia for the past 10 years. In July, Dad fell and broke his hip and unfortunately following surgery Dad's dementia declined rapidly. He has very complex care needs and we took the difficult decision that it was no longer possible to provide adequate care at home. We had already identified Oak Grange as a preferable option and when Dad was discharged he moved to the care home. Dad's dementia is very advanced and Oak Grange is now providing end of life care for him. I have been touched by the care and compassion shown by the staff towards Dad and our family. Dad is treated with dignity and every effort is made to keep Dad comfortable, pain-free and peaceful. Our family are very grateful to the manager who has understood the needs of our family to be with Dad at this sad time and made it possible for us to have some precious time with him despite the challenges care providers are facing during the pandemic."

Carolyn C
carehome.co.uk rating: 3.75 out of 5

"All the staff at Oak Grange gave dedicated tender care to my brother and always gave support to his family. I cannot thank them enough. Oak Grange has a warm comfortable environment and has a lovely garden."

Sandra B
carehome.co.uk rating: 4.58 out of 5

"2021 has been a tough year for us all and this has been made even more difficult, not being able to see my Dad. Dad was taken into hospital during the first lockdown where he contracted COVID 19 but somehow managed to fight through and recover. Dad has dementia and needs nursing care, so he was taken into Oak Grange from the hospital and ever since has come on so much. He is getting the right care he needs and everyone at the home is so friendly and always available to reassure us. Nothing is ever too much trouble for the staff. Oak Grange is an amazing care home and it gives me great comfort to know that he is in such a nice environment and being well cared for. There is always something going on for the residents to keep them busy and they have beautiful well-maintained gardens. I Skype Dad most days and now we have our visits back too, in a COVID safe environment of course. It’s like sitting in your living room. I can’t thank the staff enough for all their hard work. Highly recommended."

Tracey M
carehome.co.uk rating: 4.92 out of 5

"I have had two close friends live here. One still does and has lived here for a number of years now. My other friend moved here towards the end of his life and sadly passed away a year ago. The staff were incredible with his care and supporting his family and myself. They have always been a great team and go above and beyond for residents. In my line of work, I visit lots of residential and nursing homes but this one really stands out for me. The care is fantastic and so clear to see. My friend has thrived here and even improved overall. I would definitely recommend Oak Grange to others and regularly do."

Sarah P
carehome.co.uk rating: 5.00 out of 5

"The staff, particularly management, could not have been more helpful trying to arrange care for a 94-year-old disabled mother during recent floods, Covid and a poor discharge from hospital, whilst living 240 miles away was a challenge. The resident doctor at the care home, along with nurses was excellent and picked up many issues which had previously been missed. I cannot comment on rooms and facilities and cleanliness as I did not see them. I can thank the home for arranging a special bed and chair, which aided my mother's recovery, which was much improved on her departure to be nearer home and friends. The visiting arrangements were excellent. Thank you to everyone. Please let the home and staff know."

K G
carehome.co.uk rating: 4.43 out of 5

"Barchester Oak Grange Care Home is a fantastic care home. From the moment you step through the front door you feel the warmth and care from all the team throughout. We cannot describe how much we appreciate the care and support the whole team gave to not only my Dad during his stay and final days but also to us as a family. We feel Oak Grange go above and beyond for their residents and families. As a family, we would highly recommend Oak Grange to anyone."

Jane L
carehome.co.uk rating: 5.00 out of 5

"The staff are always friendly and helpful at all times. Nothing is too much trouble for them. The residents always seem happy and content."

M D
carehome.co.uk rating: 5.00 out of 5

"Only the best of care is given at Oak Grange Care Home. This is a home that is run in a very professional manner. The staff are excellent at providing high standards of care whilst making service users feel so at ease and happy. The home itself is spotless, and the staff are more than happy to go above and beyond for the residents, making sure there is plenty of things to do and activities to occupy anyone who wishes to join in."

P B
carehome.co.uk rating: 5.00 out of 5

"My grandfather has been a resident on the second floor since October 2021 at Oak Grange. The care he has received and continues to receive is second to none. Nothing is a problem and all the staff from care staff to management are always friendly. If there are any issues they are keen to resolve them and keep you updated. Staff go above and beyond they really are amazing and I am so reassured that he is in somewhere where individuals have his best interests at heart, thank you so much it is appreciated from the bottom of my heart. He has regular snacks, fluids are involved with the inter action of the staff and they clearly care. A delightful place to be involved in and I would definitely recommend it and the beautiful surroundings. Thank you once again."

Tracey H
carehome.co.uk rating: 5.00 out of 5

"The nurses, carers and staff are amazing and caring towards my mum. They always tell me how she is, which reassures me. Mum is always clean and showered every day. Staff go above and beyond for residents, but also relatives making sure they are ok, and when they have any worries, they will sit and have a chat about it. I cannot thank them enough for the past year. Highly recommend Oak Grange Care Home 100%."

Amanda H
carehome.co.uk rating: 4.67 out of 5

"My mother moved into Oak Grange on 01 October 2022 after a challenging time in hospital following a fall. Within 24 hours of being at Oak Grange, I could see the difference in her outlook and mood. Oak Grange is in a beautiful location and the standard of decoration and cleanliness is excellent. Mum's room is spacious and well-appointed and has a door onto a lovely garden which she loves as she can watch the birds and the squirrels feed. Every member of the team that I have met have been friendly, professional and happy in their work. Mum has been given a great welcome and the unit Manager has really taken the time to understand mums needs and how best to support her. Mum is already socialising with fellow residents and being encouraged to enjoy the company that she needs. Mum has commented on how good the food is and how safe and comfortable she feels. Knowing that mum is safe and well cared for has given me a great sense of relief after a challenging three years."

Jonathan H
carehome.co.uk rating: 5.00 out of 5

"From the moment I walked into Oak Grange, I knew that it was the home where my Dad would be cared for in the best possible way. The residents are treated not just as old people with dementia, but as people still very much living and there is an emphasis on knowing all about the person, their life and interests. All staff are utterly professional and genuinely interested in and caring for both residents and their families and take the time to speak with and listen to any concerns the family may have which are always acted upon quickly. The activity staff and programme is a blessing and second to none. My Dad may not remember the activity shortly after taking part, but in the moments of the activity he has gained much pleasure, been stimulated and able to engage with others. Oak Grange has lovely facilities in my Dad's unit, which creates a genuinely homely environment: the spacious bedroom with en-suite, wide carpeted corridors with more than one corridor, beautifully furnished sitting room, garden views from the bedroom and dining room, access to a secure outside space and not forgetting the super cinema room for entertainment! I am and will be forever grateful that Oak Grange exists and that my Dad is able to live there."

Anne M
carehome.co.uk rating: 4.75 out of 5

"I have been visiting Barchester Oak Grange Care Home to see my sister for the past year. I have always found the staff to be very friendly and helpful. The meals and the overall care have been excellent and the facilities are always warm and relaxing which provides a happy and safe environment for my sister."

Win R
carehome.co.uk rating: 4.58 out of 5

"The most important part of this review to me is that my husband has not fretted for me or his home. I can rest easy knowing that he is content. I think the activities are wonderful and so much care goes into them. My relationship with the staff has been good and all my questions answered."

Eva M
carehome.co.uk rating: 4.33 out of 5

"My mum has been a resident at Barchester Oak Grange Care Home for the past year. I cannot fault the standard of care that the staff provide. Oak Grange is warm and welcoming and it has become a much-loved home for my mum. Every member of staff goes above and beyond and they have provided a caring, safe and fun environment for my mum and a greatly appreciated support network for me and my family."

Kate R
carehome.co.uk rating: 5.00 out of 5

"My husband had sadly been kept in the hospital for 17 weeks as he tried to recover from Sepsis. He was treated appallingly there, without respect and care, ignoring his dementia. He was deteriorating so quickly they found him a care space at Oak Grange. I was very impressed when I was shown around this home. Unfortunately, although the care appeared good, many times when I visited there was a shortage of qualified staff on the ward and my hubby was showing a high level of fear and distress. He was often dirty and his urine bag wasn't emptied making walking impossible. I found him walking around without slippers on a number of occasions because one/both of them had disappeared. There was no real concern. On transferring to a home nearer to me, many carefully named belongings weren't sent with him. Indeed his case contained a whole variety of clothes, including a lady's blouse, that didn't belong to him. There was no concern when I reported this to the home."

Hilary K
carehome.co.uk rating: 3.08 out of 5