Reviews for Orchard House Care Home

"I went into the Orchard for a month of respite care and not knowing what to expect. I was delighted to receive so much care and attention that I was able to return home more like my old self."

Jean H
carehome.co.uk rating: 4.67 out of 5

"My friend was a resident at the home and every time I visited the staff were friendly and very helpful. My friend made a lot of new friends whilst he was there and spoke very highly of everyone. The place was always clean and well-presented."

M C
carehome.co.uk rating: 5.00 out of 5

"Found all the staff courteous and most helpful."

E T
carehome.co.uk rating: 4.08 out of 5

"The staff look after my husband to the best of their abilities."

S H
carehome.co.uk rating: 3.00 out of 5

"Very pleasant, staff kind - rooms comfortable. Food good."

Eileen M
carehome.co.uk rating: 4.00 out of 5

"If one was to be thinking of a care home for the older years, they couldn't go wrong in choosing this one."

Priscilla M
carehome.co.uk rating: 5.00 out of 5

"It provided me with thoughtful care following my hip replacement, check-ups happened almost on a 24hr basis. The atmosphere throughout the Orchard House is one of cheerful goodwill. The food was varied and very good indeed."

A P
carehome.co.uk rating: 4.78 out of 5

"We feel as a family our mum is being cared for and enjoys the amazing activities. We feel she is safe and secure and well looked after."

A W
carehome.co.uk rating: 4.92 out of 5

"The staff are friendly, helpful and treat dad with care and dignity. He mentions how good the girls are to me every time I visit and is loving the food."

L A
carehome.co.uk rating: 4.50 out of 5

"Not able to use the activities as yet so unable to comment. My six days here so far have been very pleasant. If I needed ongoing care and had to sell my house I would have no hesitation to come here."

P C
carehome.co.uk rating: 4.58 out of 5

"Lovely environment. Staff very friendly."

S C
carehome.co.uk rating: 4.08 out of 5

"The team at Barchester Orchard House have been fantastic with my nan. Covid has been a challenge as we could not visit, but we have had regular contact with Nan over the phone and the team have been looking after her well, ensuring she felt cared for and safe during a very scary time."

Laura R
carehome.co.uk rating: 4.92 out of 5

"Obviously dealing with COVID."

D H
carehome.co.uk rating: 3.25 out of 5

"My husband was a resident at the care home and we had a very positive experience. Everyone was so lovely. My husband was very well cared for and he really enjoyed his stay there. All the staff were kind and very helpful."

T T
carehome.co.uk rating: 5.00 out of 5

"All the staff at the Orchard House are a dedicated, cheerful and welcoming team. The care my Mum has received over the last few months has been wonderful. I have been totally happy that during the time I haven't been allowed to see her, she has been very well cared for."

Jill R
carehome.co.uk rating: 5.00 out of 5

"I had the loveliest visit with my husband today. Felt very lucky in these uncertain times."

Julie H
carehome.co.uk rating: 5.00 out of 5

"It's very comfortable and safe. Staff are very kind and helpful and food is great."

Jean S
carehome.co.uk rating: 4.92 out of 5

"Extremely happy with all services and care given to my mother."

D B
carehome.co.uk rating: 4.58 out of 5

"The communications between staff need improving. During this past week, members of our family have been given contradictory information and instructions on the visiting times permitted and where to remove and deposit our protective face masks, gloves and apron. On Tuesday on arrival, these items were issued plus a temperature taken, on Wednesday no temperature was taken? On leaving my brother-in-law was instructed to wash his hands. I was not?"

D M
carehome.co.uk rating: 4.71 out of 5

"My Mum went into the Orchard at the start of lockdown for some respite as she was struggling at home. Obviously, the period was fully within Covid lockdown, so the home was running differently than it would normally be as they were taking extra care to protect the residents. Notwithstanding the restrictions Mum's health improved markedly with the excellent care she was given enabling her to return back home in a much better state of repair. As restrictions ease, I have no doubt she would enjoy the full facilities provided."

Chris F
carehome.co.uk rating: 4.25 out of 5

"All the staff attending to me were excellent. Their thoughtfulness and cheerfulness were marvelous, which shows good training. Obviously the coronavirus affected some of the usual facilities offered, but light relief was given when safe, including gin! The management office has been extremely helpful with the use of phones and my many inquiries and those of close family. This is about my returning to my own home. I would highly recommend the Orchard, provided it can be afforded!"

Vonda F
carehome.co.uk rating: 4.58 out of 5

"We were made to feel welcome from the moment we first got in touch with Orchard. A team member who would actually care for our Mum showed us around and answered any questions. We were able to select a room which would suit her needs and move familiar things in from home. Even when there were issues with her discharge from hospital, the team from Orchard went out of their way to help and settle her in. Since then we have had no cause for complaint. Our Mum seems to be happy, loves the food and cakes and is cared for as an individual, taking her personality into account. There is a huge range of activities available in normal times, if she wishes to join in. Orchard has used their imagination to provide stimulating activities during lockdown. Their daily communication has been fantastic. We know that we can contact them at any time with our concerns."

Alison
carehome.co.uk rating: 5.00 out of 5

"At 80 I wasn't expecting to go into a care home/centre and I have had to change my mind, but I am now feeling guilty as I am enjoying being here. I can't find fault with any of the staff, they are all caring and loving. I came into the care centre in March and the virus started soon after. Several things had been arranged by activities that had to be put on hold, but I'm sure they will soon continue again. Thanks to all the staff."

Rita D
carehome.co.uk rating: 4.83 out of 5

"Really friendly and considerate care staff. The ladies on reception are great. The food is good and they are always ready to supply extras - cakes, teas etc. Lovely lounge, dining room and kitchen and all really clean and well maintained."

Alan W
carehome.co.uk rating: 4.83 out of 5

"When my mother's dementia suddenly worsened, we had to make the hard decision to send her into residential care. Orchard House have been absolutely amazing. My mother has settled in really quickly and is very well looked after in memory lane. The staff are all very professional, they take very good care of mum and treat her as an individual as they do the other residents. She has only been there three and a half weeks but she has already called Orchard House her home. We, as relatives, have been given a tremendous amount of support and cups of tea. We would like to thank management, admin, reception, nurses and carers for everything you have done for all of us."

Yvonne E
carehome.co.uk rating: 4.92 out of 5

"Mum is receiving the best care I could ask for. Every step of the journey I am consulted on what is best for Mum. Every member of staff are dedicated, thoughtful people who genuinely care for my Mum. I cannot thank you enough for all you are doing to help Mum at this difficult stage of her life."

S F
carehome.co.uk rating: 5.00 out of 5

"I visited with a friend who had been at school with my sister-in-law, which was good for her. Recognised herself in a school photo. Concerned about my sister-in-law's chestiness and spoke to nurse about this. Action and contact with the doctor is in hand. I hope the virus or treatment can soon start. As far as I can tell, good care by nursing staff."

Josephine D
carehome.co.uk rating: 4.27 out of 5

"It is so lovely to see my mother-in-law happy again. She is enjoying the food and the company. The activities are very good and she has been on two trips and only been at Barchester Orchard House Care Home a few weeks. She loved the lighthouse visit. Thank you for giving purpose to her life."

Keren E
carehome.co.uk rating: 5.00 out of 5

"Barchester Orchard House Care Home is a very clean and wonderfully scented place. The staff here are fantastic people - the carers, nurses and activities staff all take great care of me. The food is also delicious."

D W
carehome.co.uk rating: 5.00 out of 5

"My mother spent the last two months of her life at Barchester Orchard House Care Home. I could not fault the care that she received or the support we were given, as a family. She had a beautiful room overlooking lawns and trees (such a relief after a view of a brick wall in her previous care home). Everything was clean, comfortable and modern. Every effort was made to find food and drinks that my mother enjoyed and her visitors were grateful for the excellent coffee and teas which were available in the foyer. I felt that the home had exactly the right balance of checking that my mother was as comfortable as could be expected whilst giving my family privacy to be with her in her final days. She was treated with the utmost respect and compassion throughout her stay and I was kept up to date about her declining health from the outstanding nurses. It was particularly reassuring to have a named nurse and carer who we could ask for advice and information. My family are so grateful to the whole team."

Nigel C
carehome.co.uk rating: 4.58 out of 5

"My father passed away last December and I am so grateful that he was able to die peacefully at The Orchards which he thought of as home. He had lived there for almost 8 years and was happy. Dad celebrated his 100th birthday there and staff provided a fantastic buffet and made the whole family welcome. In fact, the staff were wonderful and always willing to help. For example, when he became bedridden in his last year, Dad was unable to reach the treats kept in his drawer. I mentioned this to the receptionist who immediately had a sign made reminding staff to ask if he wanted any of his sweets or whisky. Dad enjoyed his meals and continued to do so when he needed help eating and drinking."

C J
carehome.co.uk rating: 4.58 out of 5

"Lovely building, well equipped rooms, clean, comfortable surroundings and very pleasant, helpful staff."

Brenda B
carehome.co.uk rating: 4.73 out of 5

"Orchard House is such a wonderful caring environment for our dad. The staff are so very friendly and helpful. Cannot find fault with anything at all."

C B
carehome.co.uk rating: 4.92 out of 5

"My dad came to Barchester Orchard House Care Home for respite care whilst my mum was in hospital. Sadly, she passed away and Dad continued his stay. Everyone at Orchard has been wonderfully kind and caring. Dad has been confused and heartbroken but every member of staff has given him some time and support. As a result, he has settled and is able to get through the day calmly. I cannot praise Orchard House highly enough. Not only have they looked after my dad but they have cared for all of us, family as well. As we live off the island, we are having to move Dad closer to us. Orchard House will be a very hard act to follow and I thank everyone there for helping Dad through such a difficult time."

Angela F
carehome.co.uk rating: 4.92 out of 5

"The staff, management, house, carers, nurses, activities, are a well-integrated team. The team looked after me well, I was at the Barchester Orchard House Care Home to recuperate from a hip replacement operation and to give my wife a rest from looking after me. (Two weeks). The shower in my room could not be easily used because the entire floor flooded. To read I needed a strong light which was not installed."

Colin D
carehome.co.uk rating: 4.42 out of 5

"Can't fault any area of Orchard House. The care, attention, and facilities are excellent. The staff goes above and beyond."

Neil S
carehome.co.uk rating: 5.00 out of 5

"My brother has been cared for by the fabulous staff at Orchard House for 8 months, because of the care and wonderful home-cooked food he has survived a lot longer than expected. Over Christmas, there were activities every day and special menus and parties to which I was welcome to attend. The ladies who provide all the activities work so hard and are fantastic. I can't praise the staff enough, always helpful and friendly, even when under pressure."

Susan S
carehome.co.uk rating: 5.00 out of 5

"Really excellent place, so impressed with the personal care and attention to my mother's every need. Her recovery was total and we as a family give all credit to 'The Orchards' care for that. Would recommend thoroughly. Thank you Orchards."

Jan M
carehome.co.uk rating: 4.58 out of 5

"My mother has just passed away after four years, seven months at Orchard House. Generally, she was looked after very well, had a very comfortable room and was settled and content. There were a few occasions over the last few years where I have had to say something to the nurses/manager, as I have been unhappy. My overall view is that the unit Mum was on needed an extra carer all the time, so the carers were not rushed off their feet. They were undervalued and should be paid more, instead of spending the money on unnecessary refurbishment."

H M
carehome.co.uk rating: 4.25 out of 5

"Everyone is amazing and they cannot do enough for you. They are kind and make my grandmother comfortable. They are always so friendly and welcoming. They always willing to go the extra mile and make the toughest time the brightest."

R H
carehome.co.uk rating: 4.92 out of 5

"I could not be more pleased with the care and dedication shown by all the staff of Barchester Orchard House. They understand the need for dignity, despite the physical condition of the resident. The rooms are well-equipped for all the resident's needs."

Peter R
carehome.co.uk rating: 5.00 out of 5

"I am generally happy with everything but do not like it when another resident hits my husband. Fortunately, he hasn't been hurt yet."

Anne B
carehome.co.uk rating: 3.75 out of 5

"Always willing to help Mum and get her involved with other residents and activities. Very patient with Mum as she is quite independent. Very clean and excellent facilities."

Andrew M
carehome.co.uk rating: 5.00 out of 5

"My mother has vascular dementia and is quite frail. She has been a resident at Orchard House Care Home for a year. She is always treated with kindness and dignity by the nursing and caring staff. Her room is always spotlessly clean and tidy and there is a general feeling of a happy and friendly atmosphere. I would highly recommend this home to others."

G H
carehome.co.uk rating: 5.00 out of 5

"Mum was initially a short-term resident after breaking her shoulder and arm. Despite stating that she didn't ever want to go into a home, she decided after about six weeks that she would like to stay permanently. She thoroughly enjoys the food and activities and says she is very well cared for. She has a new lease of life and new friends. It is very comforting to know that she is so happy and safe."

Susan K
carehome.co.uk rating: 4.92 out of 5

"From the moment we stepped foot in the facility, we knew that this was the right place for her. The staff were warm and welcoming and they immediately put us at ease. My mom has been living in this care home for a few months now and she has really enjoyed her time there. She has made some great friends among the other residents and has formed close bonds with some of the staff members. One thing that my mom particularly loves about this care home is the range of activities that are available to her. There is always something going on, whether it's a craft session, a game of bingo, or a music performance. My mom has always been a social butterfly, so being able to engage in these activities with her peers has been fantastic for her well-being. The food at the care home is also top-notch. The chefs prepare delicious, nutritious meals that cater to all dietary requirements. My mom has always been a bit of a foodie, so she was thrilled when she found out that the food was so good."

C S
carehome.co.uk rating: 5.00 out of 5

"Very friendly and high-quality carers. Although my dad is desperate to go home this is not a reflection on the Barchester Orchard House Care Homes care. He is homesick. He always states the care here is much better than the hospital."

Deborah W
carehome.co.uk rating: 4.83 out of 5

"Staff are always welcoming and friendly. My grandad speaks very highly of everyone here."

Jessica R
carehome.co.uk rating: 5.00 out of 5

"Lovely, caring care home. Nothing is too much trouble. Seniors are always happy to chat through and sort any concerns I may have. Cheerful and friendly carers. Hubby is happy and settled and gets on well with carers. I really appreciate all the care and dignity offered to him."

Gloria C
carehome.co.uk rating: 5.00 out of 5

"They made my mum welcome when she first moved to the Orchard. They were very caring and understanding of my mum's needs. Kept me updated when my mum was poorly and any changes. My mum was happy where she was until the final day."

S L
carehome.co.uk rating: 4.67 out of 5