Reviews for Oulton Park Care Home

"Our experience has been positive. My aunt is receiving the level of care we had hoped for. All of the staff have been very kind and friendly, even when my aunt is being tricky. I feel confident that my aunt gets the best care and I feel sure that I have found the best care for her."

N S
carehome.co.uk rating: 4.50 out of 5

"Our experience has been positive. My aunt is receiving the level of care we had hoped for. All of the staff have been very kind and friendly, even when my aunt is being tricky. I feel confident that my aunt gets the best care and I feel sure that I have found the best care for her."

N S
carehome.co.uk rating: 4.50 out of 5

"My father was in Oulton Park for only a short time, but in that time, he was looked after in a loving, caring way. The manageress and all her staff were second to none. We were always greeted with smiles and friendly faces, and they were totally professional in every respect. We wouldn't hesitate to recommend this care home to anyone."

V B
carehome.co.uk rating: 5.00 out of 5

"The care at Oulton Park is exceptional, every one of the carers really go out of their way for my wife and I, they are the nicest group of people I have ever met, and so very efficient and hardworking. I cannot praise them enough for what they do for us both, and I thank them from the bottom of my heart. The management team are lovely too and very kind. With all my love."

C H
carehome.co.uk rating: 5.00 out of 5

"The management has failed in showing any compassion to the families who have lost their loved ones to COVID 19 at this care home. Further training needs to be given so further families do not have to endure such cold-heartedness."

Katherine S
carehome.co.uk rating: 2.67 out of 5

"My father-in-law required urgent respite. We received a quick response to our request which was an easy process. Once he was in Oulton Park, he received brilliant service and the staff responded well to his needs, which made us feel at ease. The home also facilitated urgent respite for my mother-in-law too. Lovely, caring staff and lovely food. We were always kept informed regarding their care."

Sandra M
carehome.co.uk rating: 4.92 out of 5

"My mother-in-law spent the best part of three weeks in respite care at Oulton Park. The general impressions are of a clean and modern environment. This was better than many older homes that we'd visited which were situated in old buildings converted for the purpose and as a result did not seem to work as well. We didn't get to visit the home whilst the mother-in-law was there as we were on holiday, The staff we had dealings with appeared caring and polite and it was clear that they understood the condition of dementia which we felt was critical. Mother-in-law appears to have enjoyed her stay, although she suffers from dementia so memory/recall is a problem. She seemed happy to return for respite in the future which we took as a positive sign. Her room was comfortable and private and she remarked on how much she enjoyed the room. We are in the process of booking more respite here for the coming spring and summer at Oulton, that must be a recommendation."

Peter H
carehome.co.uk rating: 4.50 out of 5

"At last! New management understanding the relevance of residents feelings and needs for their belongings (lost for a long time), and finally found and returned to them. Especially the resident concerned being in a dementia state. Management very understanding to the resident's needs. Straight away, with no hesitation, help to find Mum's belongings after my wife spoke to her about them in general, friendly conversation of introduction."

R H
carehome.co.uk rating: 4.55 out of 5

"I have been visiting Oulton Park for the last few months and am very impressed with the staff and care provided. Nothing seems too much trouble and they are watching and listening to the residents all the time. The staff dress up in costume to entertain and have a constant flow of things to do. It is clean and tidy with refreshments available at all times in the atrium for visitors and residents, making it feel nice and homely."

Debbie B
carehome.co.uk rating: 4.58 out of 5

"I was extremely impressed with the professionalism of the staff and management of this care home. I visited a number of care homes to find a suitable placement for my 88-year-old mother and this home was by far the best in our area. The manageress showed me around, a lovely lady who seemed both proud and passionate about the standard of care. All in all, a beautiful place with kind, caring people."

Iris B
carehome.co.uk rating: 5.00 out of 5

"Excellent care home, my father spent his last 3 months at Oulton Park and he had everything he wanted. The care was second to none, from the outside it was like a big family. The last few weeks of his life the staff cared for him like he was family until he passed. I hope that if I need a care home in the future I get one just as good."

Richard P
carehome.co.uk rating: 4.58 out of 5

"My daughter has been at Barchester Oulton Park for a number of years and I cannot thank the staff enough for their dedicated care and thoughtfulness in looking after her. She has very specific needs and all the staff I highly rate. Management are excellent also, nothing is too much trouble for them, they too are very dedicated. My heartfelt thanks to all of them."

B M
carehome.co.uk rating: 5.00 out of 5

"Dad passed away at Oulton Park on May 29th and had been a resident for over two years. He was happy at Oulton Park and we felt happy and at ease with him being there. The care was excellent and any problems that arose were dealt with straight away. Lovely staff and they became my dad's friends as well as ours. He was treated with dignity right up until the end of his life. I thank Oulton Park for this."

Lorraine C
carehome.co.uk rating: 5.00 out of 5

"I cannot praise the staff enough at Oulton Park and the care they provide. I know how difficult my Uncle can be due to his vascular dementia but the staff are so patient, very kind and nothing is too much trouble. The gardens are beautiful and there is always lots of activities going on too. Oulton Park really is home from home and I would not hesitate in recommending it to anyone. A big thank you to all the staff for your continued support and kindness to my Uncle and our family."

R A
carehome.co.uk rating: 4.92 out of 5

"My relative has recently moved to the home. His needs are sometimes complex and demanding but the team have worked hard to support him to become settled and happy in his new home. In particular, two members of staff, a head of unit and a carer have gone 'above and beyond' to meet his needs and to treat him with dignity, care and respect. The team is also welcoming to relatives and are always happy to listen to and address any concerns."

A E
carehome.co.uk rating: 4.42 out of 5

"Always made very welcome by all the staff. Kitchen always spoil me as I am gluten and dairy-free. Garden a joy to sit in and look at."

Vivienne S
carehome.co.uk rating: 4.42 out of 5

"My uncle has been a resident of the Memory Lane Community at Oulton Park for 18 months now. He has settled so well and considering that he can be challenging, the staff are absolutely fantastic! The home always contacts me should they need to, the meals are outstanding and the gardens are beautiful too! As I live a distance away, it is reassuring to know that he is in safe hands. My uncle is exceptionally well cared for and I would not hesitate in recommending Oulton Park to anyone."

Christine A
carehome.co.uk rating: 5.00 out of 5

"Our family moved our 92-year-old Mum into Oulton Park last October. She has been in care since late 2017. Her previous care home did not have the skills to provide for her needs so Oulton Park was recommended by the local mental health team. She has dementia. Mum settled in quite quickly. She is in the dementia specialist unit called Memory Lane so all the residents have some degree of dementia from each end of the spectrum. The regular staff are totally skilled in caring for adults with dementia and work hard to ensure all the residents' needs are catered for. She is well fed and has an attractive bedroom that is kept clean and well maintained. The health needs of the residents are monitored by the nurses who administer all the medication too. We are impressed by the level of skills that the staff show and they never seem phased by their residents, no matter what happens. They can clearly manage and care for those with dementia. I would recommend this dementia unit."

Paul A
carehome.co.uk rating: 4.42 out of 5

"On arrival, my gran was well looked after and made to feel welcome. She is kept clean and tidy and nothing is too much for the carers. They have a laugh and a joke with her as well as us when we visit. The food is lovely by what my gran tells me. The activities are good and she can mix with the other residents as and when she wants. It does seem a bit short staffed at weekends when we visit but she is still well looked after."

Lisa H
carehome.co.uk rating: 4.50 out of 5

"This place is your worst nightmare for a dementia family member. You go into the unit and the smell of urine is so overwhelming it makes you gag. It's dirty and tired the whole place needs a total refurb. There seem to be no activities going on for the dementia patients nearly everyone has been put into a large wheelchair (your expense) which is bizarre one week someone is walking around normally the next week they are in a chair never to move again - and with this amount of residents in chairs and the small amount of staff there is no way they can be moved on a regular basis. Recently we went to visit my dad he was lying in bed in a duvet and pillow with no cover, both were dirty and worn, he lay in an old t-shirt and nappy not even trousers for his self-respect. We finally moved him after the final straw he was put on a liquid diet - only this decision was made by a carer not a professional and no one could even say why he was put on this diet and no investigation by the home."

M H
carehome.co.uk rating: 1.08 out of 5

"I am delighted with the excellent care and support given to my mother. Since she arrived, the staff at the home have done everything they can to make her stay as comfortable as possible, nothing appears to be much trouble. They are extremely professional, polite and approachable and always make you feel welcome. My mum is also very grateful and appreciative of their help which is exactly what you want to hear and so reassuring to us as a family. Thank you."

Tracy
carehome.co.uk rating: 5.00 out of 5

"All the staff are extremely professional, friendly and helpful and the home is lovely and clean and the menus look mouthwatering. Also, the manager dealt with our concerns about medication side effects in a prompt efficient and a very supportive way."

M P
carehome.co.uk rating: 4.92 out of 5

"It is a very traumatic time to find a home for a parent who can no longer look after themselves but the staff at Oulton Park stood out from the rest and were so kind and considerate from the minute we arrived at the home to view it, to now, when mum is coping with her new surroundings. The views from the rooms into gardens and the rooms where they can sit with family and friends or other residents give a lovely feel to the place. The staff are attentive and caring and will always find time to talk to mum. We know she is being cared for in the best place."

Shirley H
carehome.co.uk rating: 4.50 out of 5

"My husband spent two weeks in June in the care centre whilst I was on holiday. From my visit to the care home to see if it would be suitable for my husband to the day we left, everyone made us very welcome and were extremely helpful. Food, care from staff and facilities were great. Will not hesitate to go back in the future."

S M
carehome.co.uk rating: 4.67 out of 5

"The facilities at Oulton Park are neither better nor worse than at other facilities my father has stayed in. What separates Oulton Park is the staff, who are passionate, caring, friendly, interested and full of joy and laughter! Amazing people."

R K
carehome.co.uk rating: 4.00 out of 5

"The great things about Oulton Park Care Centre are the staff who are very friendly and helpful to all the residents and visitors (with the exception of one staff member) The facilities, food and level of care are great too!"

Martin K
carehome.co.uk rating: 4.67 out of 5

"Very welcoming, very cheerful and relaxed atmosphere. Residents appear to be happy and contented and well cared and catered for. Resident's relatives seem happy with the atmosphere and care that their (mostly elderly) relatives receive."

Colin S
carehome.co.uk rating: 4.89 out of 5

"We visit as often as is possible and do not need to notify Oulton Park Care Centre when we are coming. To their credit, we are always welcomed and my sister is obviously well cared for and known by all the staff. She has many needs and they are generally well seen to. She is calmer and safer at Oulton Park Care Centre than she has ever been. Thanks to the quality and thoroughness of her care."

P C
carehome.co.uk rating: 4.25 out of 5

"The staff could not be more caring and kind to our Mother who is suffering from severe Alzheimer's. They treat her with love and respect and always protect her dignity. The facilities Oulton Park Care Home are exceptiona., cleanliness and wonderful meals are maintained always."

Angela W
carehome.co.uk rating: 5.00 out of 5

"My uncle has been a resident for two years. He was admitted after he and his partner were found on the floor of their bungalow. They had been there for 30 hrs. My uncle tried to help his 92-year-old partner off the floor and fell himself. They spent several weeks in hospital. My dad's partner died. My uncle was a broken man when he was admitted to Oulton Park. His dementia appeared to intensify with his grief of the loss of his beloved partner, his home and his independence. The team at Oulton Park were with my uncle supporting, understanding and caring for him through his journey of grief and dementia. He is now thriving. He laughs, teases the staff and has put on weight. The Oulton Park has given meaning and purpose of life back to my uncle. He is living well with his dementia. His care is planned around his individual needs. My uncle has been given his life back by the team and Oulton Park Care Centre."

Ann-Marie H
carehome.co.uk rating: 5.00 out of 5

"From the time of our original enquiry, we found the staff to be considerate and approachable. A complex medical regime was quickly accommodated with attentive care throughout her short stay. Equal consideration was shown to the family who appreciated updates on her condition. We found the building and grounds to be maintained to a high standard, which, together with the facilities and potential activities on offer made for a homely feel."

J E
carehome.co.uk rating: 4.90 out of 5

"Mum was only at Oulton Park for a short time (to receive palliative care) but during this time we witnessed excellent, respectful care for all. Staff quickly got to grips with a complex medical regime and ensured that family were informed of changes at all times. Mum was kept well presented and it was lovely to be able to make use of the piano rooms and family room. Lots of little personal touches and beautiful grounds made it as close to 'home' as it could be for her. Staff were friendly and efficient. I do not hesitate to recommend here."

R M
carehome.co.uk rating: 4.92 out of 5

"My wife has only been in this care home for four weeks, she has settled in very well due to the good care she is getting from all the carers and staff. She has started to eat a lot better as the food is excellent and presented well on the plate. I'd like to thank all the people at the care home for all they have done through this difficult time."

John S
carehome.co.uk rating: 5.00 out of 5

"I was immediately impressed with the home itself, light, airy, beautifully furnished, clean, carpeted and very professional in a way that didn't compromise home comfort. We knew mummy would like it, despite her situation. I was similarly impressed with all the staff and carers. Mummy was only with them a short time but they all wanted to understand her likes and dislikes to make her comfortable and were genuinely loving and caring towards her. The food is great. The gardens are beautiful. The standard of medical care and emotional care are very good. I am desperately sad to have lost my mummy but am happy that she spent her last days at Oulton Park."

Kole F
carehome.co.uk rating: 5.00 out of 5

"Very satisfied treated very well. June admission not well grateful thanks to the manager and another member of staff both very helpful in taking dad in all staff brilliant. August admission respite while I was on holiday looked after very well."

Alfred R
carehome.co.uk rating: 5.00 out of 5

"I would like to praise the outstanding and excellent care that my nan receives from this care home. It is run supremely well and the staff are very welcoming, they work extremely hard and should be praised for the job they do. Furthermore the home is very clean and the hygiene is to an exemplary standard. In addition to this, I have been very impressed with the food and facilities. The choice and selection is that of a 5 star hotel. I would strongly recommend the home to anyone."

Lee T
carehome.co.uk rating: 5.00 out of 5

"Because of the neglect to my wife in another care home she returned home unable to ever walk again. I cared for her for fourteen months. Her condition gradually became worse and I had to consider a nursing home. On the advice of several people and Oulton Park was recommended. This was the best advice ever given to me as we found it an absolutely wonderful home. The staff are the most caring, friendly and experienced we have ever known. They do their utmost to treat each individual so all receive personal care."

Joseph B
carehome.co.uk rating: 5.00 out of 5

"The home looked after my husband really well and when I picked him up after the 2 days and 2 nights, he looked well and cared for. No distress at all."

Dorothy S
carehome.co.uk rating: 5.00 out of 5

"The home itself is clean and has a pleasant feel about it. The staff are extremely friendly and interact well with the family member who is living at the home. The food is excellent, both in terms of preparation and variety."

Mr F
carehome.co.uk rating: 4.75 out of 5

"I am very pleased with my dad's care at this home. It is very welcoming and lots of activities. In my experience (of other homes) this is the best. We attended the mock Christmas meal. Which is a great idea. It was very professional and made to feel like a special occasion. The staff were superb!"

W R
carehome.co.uk rating: 4.67 out of 5

"In patient following major operation. The accommodation, both bedroom and general rooms, are clean, comfortable and very well appointed and visitors are made very welcome. Menus are varied with many alternatives available. The staff are efficient, friendly and caring."

Sheila
carehome.co.uk rating: 4.42 out of 5

"My mum had a stroke in late December 2015. After two months in hospital she moved to Oulton Park. We were initially worried about the move and the change in surroundings. However my mum was quickly made welcome and was very happy at the home. The staff were very caring and attentive. I was impressed with the activities arranged for the residents. Mums room was pleasant with a view of the garden area. Sadly my mum had a second stroke in early April and passed away after two weeks. This was a very stressful time and the home's care team were very helpful, caring and attentive during this time. They also worked very well with the hospital and GP practice to make sure mum was as comfortable as possible. When my mum passed away the care team were also on hand to support the family at the home. Overall my mum spent two months at Oulton Park and her stay was a happy one. I cant fault the staff and strongly recommend this home."

Colin B
carehome.co.uk rating: 4.25 out of 5

"As soon as I arrived, I was greeted in a friendly manner as well as professionally I was shown a very nice room. I felt very comfortable and at home straight away. The attitude of the staff made me feel at home and like friends, as being here cared for me. I didn't want to come here in the first place but now I am a bit sorry to leave after one week and wish I had been booked in for two weeks instead, notwithstanding I will still be pleased to go home to my wife. I have enjoyed the food but would have liked a few lamb steaks. (my favourite meat) I hope to be able to return for further respite."

Alexander R
carehome.co.uk rating: 4.92 out of 5

"Oulton Park, in my opinion, is way on top of my list. Over the last 12 months, I've visited about six care homes and the staff, quality of care, attitudes of the staff, accommodation and food are to me, top quality. I have quoted this before but I see everyone (including management) as my friends and my family and I will remember them forever."

Charles H
carehome.co.uk rating: 5.00 out of 5

"I would like to say how lovely the head of memory lane is, always happy to help. Always phones if she feels we had to know anything about our loved one and always gives you time if on duty to go over the care plan paperwork. I can't thank her for the care she gives my grandmother."

Joanne P
carehome.co.uk rating: 3.73 out of 5

"I am speaking on behalf of my brother, myself and our family. My mum has a severe stroke in November 2016 and after being in the hospital for 6 weeks was transferred to Oulton Park. She required nursing care and she is now bedridden. We found this care home extremely good from day one, the care and nursing staff are helpful, kind and looking after mum very well. Her room is cosy and she has a lot of her own belongings here. The food is good and we like the fact you can take meals with your loved one. The communal areas are very pleasant and we try to join in activities when possible. All in all, it is a great comfort to us that our beloved mum is so well cared for."

Margaret C
carehome.co.uk rating: 4.67 out of 5

"The care my sister has received in the month that she has been here has been excellent. She has been treated wth the utmost care and kindness with great compassion. The atmosphere in the home is always welcoming and calm. Congratulations to all concerned."

Anne S
carehome.co.uk rating: 4.58 out of 5

"My mum has been at Oulton Park for 3 months now and she has settled in so well thanks to the love and care shown to her by all the staff. We always receive a very warm welcome when we visit and I go home knowing that my mum is safe and very well looked after. Our family have been so impressed, we could not have chosen a better home for mum. All the staff are kind, caring and helpful and nothing is too much trouble. The food is excellent and we have been able to eat Sunday lunch with mum on several occasions which allows us to recreate family times as we did with her at home before she suffered her stroke. Mum is encouraged to join in activities with other residents and we feel she has become part of a big caring family. A big thank you to everyone at Oulton Park, you go above and beyond and we appreciate everything you do, you have been a great support to us as a family."

Clare W
carehome.co.uk rating: 5.00 out of 5

"Very good day visiting with our family."

Richard B
carehome.co.uk rating: 3.92 out of 5

"My mother was cared for in the nursing wing for a short period for end of life care. The care she received was excellent, everyone treated her with great tenderness and dignity. As a family we appreciated the opportunity to relax with a cup of tea or coffee in lovely surroundings during visiting times. It has been a very sad time for us but was made bearable knowing Mum was so well looked after."

Sally C
carehome.co.uk rating: 5.00 out of 5